Waiting on X-ray results for over a week. They told me they’ll call me the next day and still haven’t gotten a call, I’ve been calling and they still don’t have an answer for me. DO NOT GO TO THIS PLACE!
Looking for a PC for my husband and I but the receptionist was so rude when I called and asked for the pronunciation of a Dr.s name I saw on their site. Wont be going there.
I’ve never waited less than 45 minutes past my appointment time for whichever doctor it is that time to finally come in, and then the time spent with the doctor is never very long.
SEVERAL YEARS AGO MY BODY WAS FAILING, MY DOCTOR WAS NO HELP. OUT OF DESPERATION MY HUSBAND LOADED ME UP AND TOOK ME TO A FACILITY HE HAD HEARD ADVERTISED; GRACE CLINIC. HE PRESENTED THE DOCTOR ON CALL THE LIST OF SYMPTOMS I HAD BEEN …
At 1045 am I spoke to a rude person in imaging and this is not the first time grace clinic schedulers have bn tacky and unprofessional patients have a choice in healthcare and if this first line of communication is unprofessional it sets …
I appreciate the courteous of all the staff, beginning at the front door, to the desk, to the nurses and on and on. Everything I need medically under one roof, convenience.
The experiences I’ve had have been great,greeters are wonderful once you enter and show you where you need to go,wait time was excellent,my visit was excellent,over all great facility to visit for any medical needs.
I love the Dr’s here and the way my records are kept. My complaint is how rude and nasty the little old ladies are at the check in when you first walk in.
Quick and efficient staff, no waiting, at any of the 3 station I was told to wait at (including the lab). Everyone of the staff I talked with made you feel welcomed and appreciated.
Love this clinic, the professionals who take care of me, and having all my medical stuff in one place! It makes for seamless care and convenience for me!
I had heard different things about the facility and staff….my appt..was great! The staff was friendly.efficient.& my wait time minimal ..I definitely recommend this clinic for medical care
Well managed. A few hiccups here and there, but nothing terrible. My only complaint is that the pharmacy closes for lunch…. ummm when do you think people have time to pick up prescriptions?
Dr. Burkholder and his staff exceeded any expectation I had with my second pregnancy. I would highly recommend Burkholder and his team for any ONGYN need.
They won’t tell you if the provider you’re seeing takes your insurance or not, so be careful. They won’t tell you unless you ask. Guess money is more important than their patients.
I thought I would try a different walk-in clinic this weekend. All the staff were kind and I was able to get in and out quickly. They’ll probably be my first choice from this point on.
My first experience here was great, but today the doctor refused to see me because he had already seen me for my condition. I believe this is illegal and I will be contacting the authorities so they can investigate.
Wow! Imagine that. A medical facility that actually calls you back for your visit on time! Most facilities in Lubbock could learn a lesson here. Professional, courteous, & on time. Thank you Dr. Leins.
Everyone was very professional and very helpful. The minute I came in the door there was someone showing me where to go. The wait was not long at all. I loved the doctor I saw and I will go back.
I love how easy it is to check-in online and then show up when it’s your appointment time. My daughter was sick and Dr. Brinker was so great with her.. He was so great!
Grace! She passed away 30 years ago. No, The bless-ing…but seriously Grace Clinic seriously helped my homeboy the other day on a short notice after that deal went south. We love yall.
I regret to say my experience at grace medical has been less than stellar and so has my 73 year old mother’s. Avoid this place at all cost. Unprofessional and a discredit to the medical profession.
After trying several doctors in town, I found Dr. Beals at Grace and fell in love! Her and her Nurse Practitioner Michelle, always listen and make sure I’m treated the best!
Pathetically unprofessional in the lab… while waiting in line ( a very unpredictable line ) a few of us were attempting to establish just where the line began and a very rude woman says loudly “we’re waiting on other people here and WILL get to you when we can!” We weren’t taking to her at all..
The new system that allows me to check into the walkin clinic from home home is fantastic. For the last three visits I dodn’t have to wait more than five minutes before I saw the doctor.
Exceptional care and professional support not only from Dr. Bakdash but the whole team; the very convenient hour specially of the lab make it easier for us the patients.
Highly recommend this clinic. Love being greeted and assisted at the main door. Dr. Raedeke and her staff are always professional, knowledgeable and caring.
Dr. Brent Nall has been my physician since 1995! He is reliable, compassionate and highly-educated on women’s healthcare! I highly recommend him! Thank you, Dr. Nall!
9 out of 10 times you’re in and out quick. Kind and compassionate staff and Doc’s. My wife and kids enjoy dealing with Dr. Hook and Dr. Brinker when needed. Onsite labs, RX, it is a good one stop in and out.
Took my money, a weeks pay, did nothing for me and I’m still trying to get an answer from them about it. They say the manager will call but doesn’t. Refer me to another doctor who isn’t available for a month. Meanwhile I can barely walk, let alone work and they just don’t care.
Dr Nesterenko’s office staffing is unprofessional, falsifies stories and does not practice in the best interest of their patients. Dr Nesterenko finds this type of behavior acceptable in representing his practice therefore that reflects …
For convenience, I have changes doctors so that everyone I might need is in one location. The doctors and PA’s are very knowledgeable and willing to take the time to get to a true solution. Dr. Hannel is AWESOME!
I have been treated very fairly and quickly and they even called me back once and moved my appointment up a week to help me out.
I couldn’t be more pleased, especially with Kenda, she’s just great, helpful courteous, kind.
Absolutely the WORST walk in clinic every taken a college student. He came down with bronchial infection and having had this most of his life we know what he needs and have medical records they have on file. I made sure to set it all up. …
I wish all Doctors offices were like Grace. They are helpful by taking time to talk to you about your health and treatment. They care about and for me.
I have used Grace Clinic since they day the opened I have had 2 PCP here @ Grace and I have loved both of them Dr Leins is the best PCP I could ever ask for…They also have the best specialist from Urology to Podiatry. Dr. Fluhman and Dr Stalcup are by far the best!!!! I would recommend Grace Clinic to all my friends and family!!!
Grace Clinic has always provided great care. They have the best doctors & nurses willing to give their best. Thank you so much for all the care you have given me. God bless.
I want Thank Rosalind in Dr Burkholders office. I had to have staples (35) removed today and she was Awesome!!! I was very scared because the last two timrs I had staples removed it hurt so bad. Rosalinda was so good I didnt feel a thing. She even hugged my neck when we were done. Thank you Thank you!!
I came here for severe stomach pains and rapid weight loss and the Physicians Assistant took one look at me and told me I needed to lose weight and exercise more. I tried telling him my problem was that I lost so much weight with out trying …
Great place overall. Love being able to get everything done under one roof. The doctors are very informative and staff is always friendly and knowledgeable. So glad to call this place my healthcare home and I recommend this place to anyone looking for a doctor.
I love Grace! My entire family use Grace Clinic for all of our health care needs! The Walk-in clinic has extended hours and allows me to register online!
The staff was very helpful and the doctor who saw me was very friendly. The wait time was kinda long, but I wasn’t expecting it to be anything less. I will definitely go back for my walk-ins.
I would not consider going anywhere else but Grace Clinic. I started going there when it was being built. I have always received great care and have been shown genuine concern by my doctor.
This is the most miserable excuse for a clinic I’ve ever dealt with. If you’d like to call up and speak to someone there, forget it. It takes over three weeks to contact a patient with test results or they won’t contact you at all until …
I have always been taken care of at Grace Clinic. I have one of the best doctors in my opinion (Dr. Jeffery Hannel). I had been having headaches for over 20 years, 3 doctors in lubbock and 6 different doctors in Modesto CA not even the …
Horrible. My PREGNANT girlfriend was feeling very very sick… she had a fever , her skin was hurting and her lower right side of her stomach was hurting… she went to one and they told her there were no doctors when they said there were. …
The customer service and the care from the physicians and team is top rated in Lubbock, Texas. Highly recommend whether your looking for a PCP or if your needing a specialist. Best experience
The other reviews that complain about billing are correct. Terrible communication about test results and billing. Have had bills that never came when they claim afterwards were sent. Also got huge unexpected bills after specifically asking about any future costs. Never had a worse experience with any other medical facility.
Scheduled appointment. Received text confirmation with the time and then a 30 minute prior confirmation. See photo. Drove to site and went to check in and was Informed they overbooked, not seeing anyone. Even acted like they see an appointment at first.
Went to this clinic today and i was found to have bronchitis. I was told that they would send over my meds to the pharmacy. 4 hours later still nothing. The pharmacy hasnt even heard from them. Waste of time and money if they wont do anything.
I was looking for a primary care Physician for my depression I was on the bcbs network searching and only one dr. Popped up in lbk under general practice so I call it is at the grace clinic. I couldnt even finish my sentences before being …
My first experience here there was a certain nurse who was extremely rude to me as well as the initial intake guy. I figured maybe it was just a bad dady….i always try to look at things from everyones standpoint. Well this is my second …
Grace Clinic is a great place. We like the doctors. One problem I’ve had recently is I leave messages but no one called me back about a medication concern.
Horrible service! I’ve called multiple times to get someone to help me and give me an update on a referral that was put in two weeks ago and no one has contacted me. When they transfer me they never answer me because they’re either at lunch …
I absolutely love this place. My whole family goes here. We see multiple Drs from here. Dr Brinker is our primary. He helped my oldest get over her fear of doctors.
Wonderful staff!! Dr.vasandani is the best ever..very understanding and listens to my daughters needs in regards to lupus and fibromyalgia 🙂 thank you Dr. Vasandani and all his staff who make us feel so at home 🙂
I don’t have health insurance. I paid everything in the hospital when I visited there. But I got a bill around $150 two weeks later without any detail description and the amount is different than the money I already paid. I called their …
Dr. Farley was very thorough and took his time to listen carefully to all my concerns. Dr. Hannel and Farley are a great team! They communicate well with each other and with patients.
I’ve been going there for 12 years now. Doctor Hannel is the best ever. I have rare brain disease and he is only doctor who stuck by me to keep me alive while doctor at Heart hospital Covenant at the time all kept saying nothing wrong. He …
Like most men, that don’t like going to the doctor. I avoid the place. I have only been a handful of times in my adult life. Every visit has been relatively quick. So quick in fact that last time I was there I forgot to mention something …
My sister had a procedure done on 12-19-19. She went to the reception desk on the second floor and was treated rudely by the receptionist. She asked a question and was greated with a rude response. The receptionist name is Anita M. This …
Great experience with the walk-in! Very fast, professional, and helpful. My walk-in doctor, Dr. Brinker, listened and truly cared what I had to say. The front desk staff was friendly and prompt as well! Will always go to Grace in the future!
Christina from Dr. Collins is rude and unfriendly. The staff is a reflection on the clinic and the doctors. Teach your staff to be respectful and helpful to anyone.
The Grace Clinic is one of the best in Lubbock, I have been with Dr. Nall almost since he first came to Lubbock and he could not have located to a better facility in my opinion. It is a one stop and everything you need is right there. No …
Front desk directed me to the correct area. The billing lady went through the forms that I had already filled out, got into see the doctor quicker than expected. Didn’t have to wait long for the doctor to come in. Got taken care of in a timely manner.
I love Grace Clinic! We always receive the best care. Great doctors and nurses and support staff. No long waits and great care from the minute we walk in.
Got to see my rheumatologist personally this week for the first time in a long times. NORMALLY I see my NP, Heather, who is great. That said it’s important for chronically ill patients to get that time with the specialist. Came away very happy.
Took my grandmother to see her PCP as a sick visit walk in and we only waited 30 minutes. They are very efficient here. We were able to get the Chest X Ray in the same building, so convenient.
I don’t know if I am doing this at the right location however I must say a few things. I recently transferred as a new patient to your lovely establishment. I was seen by PA Dr. Karen Gordy. I have struggled over the duration of about two …
The Grace Clinic is a buzzing place. The labs had me in and out. The phlebotomist polite and friendly, The endocrinology clinic was full of professionals: Monica and Regina were gracious. Cedric was polite and happy. Amanda, the nurse, was friendly and helpful. I am actually looking forward to going back.
By far the best experience at a clinic I’ve ever been too. The timeliness was phenomenally quickly and painless. The check in desk personnel are all friendly and personable and are very knowledable as well as efficient.
Grace Cinic has set the new standard for quality and eficiency. I had an appointment for 1:30 and was seen at 1:30 by the nurse and 10 minutes later the doctor. They electronically sent my prescriptions to the pharmacy and I walked out the …
Worst customer service ever!! Belittled my family member to tears. Told them to go home and take whatever made them feel better??? Isn’t that your job? Help them feel better instead of making them feel so much worse they leave there in tears! Terrible bedside manners!
Grace Clinic is the best from the front door to any of the clinics.We are partial to Dr Hannel and his team. Even the people that drive the golf cart are so cordial. …
Dr. Day is a great pain management doctor. He really listens to me and has always been willing to give me injections in my lower back if I feel I need one.
Very displeased with Grace clinic. I saw a doctor there for aa annual check up covered 100% as preventative care under my insurance. I was sent to get lab work done. 6 weeks later i received a bill for 400+ $ for that lab !!!!? I was told …
Dr. Jared Brinker and his nurses are so personable and kind. They take all the time it takes to address your health issues. The clinic does need to be little better about scheduling – Best way to avoid any issues with this is to call and …
I always have a wonderful experience at Grace Clinic. There is always someone to greet you at the door and get you to the proper place. They will even escort you to your Doctor’s area waiting room.
They terminated me as a patient because I sent one of there nurses a message on a dating site, was not rude or crass with her. She was not interest so I dropped it. Ten days later I get a letter of termination, I didnt even know she worked …
Grace Clinic is my Health Care home. You are able to see your Doctor, get labs and your radiology needs all in one place. Then pick up your prescriptions before you leave. How efficient is that!
Grace Clinic has always been a wonderful experience for me. The staff is always welcoming! Dr. Burkholder and Brooke are always professional and yet very down to earth and easy to talk to.
I like Grace Clinic and all my doctors and the staff are all friendly and seem competent. I particularly like the lab technicians. The Clinic needs to restripe their parking lot because the lines are almost gone. I hope they don’t make …
I have been trying to get an appt since May. The young lady told me today that they haven’t received the notes from my previous doctor. They’ve been faxes THREE times. She said, oh, referrals is giving out the wrong fax number and we …
I came to this terrible “clinic” with an infected finger and was given antibiotics and tylenol after waiting (I timed it) an hour and some change in the waiting room and Doctors room. My finger become MUCH worse only hours later and I came …
I have gone to grace a few time before..but today was the most unpleasant experience I’ve ever had.i took my 9 year old in for a runny nose and sore throat and the nurse was the rudest person I have ever met.the Dr was really rough with my …
Always so friendly. My insurance just recently changed, and Grace is no longer covered. I have changed pcps but refuse to change my cardiologist. I’ll pay that extra money because I know I’m in good hands. All doctors, nursing and staff …
I’ve been having constant headaches for months now and I went into grace clinic to see if they could help. After explaining my symptoms, all they did was have me read an eye chart to test my vision and then sent me on my way. No other …
I take my mom there for her medical visits and testing. Mom needed a CT scan and the technician was very very good. He was great at explaining the process for my 78 year old Momma. She said when he started the IV to infuse the dye, she did not even feel the needle. I sure wish I had gotten his name. Way to go sir!
I went into ER for severe back pain. I was diagnosed quickly and on my way home within two hours. Unbelievable! It usually takes at least 8 hours at hospital ER or at least that’s been my experince. Staff was very friendly and doctor Patel was great!
I have been to this place for a kidney stone, for an MRI, for a CT, for several emergencies. Doctors are primarily incompetent and brutal, always after performing expensive and unnecessary surgeries. If you need to be seen in the walk in …
I went to see Dr. Collins because I have hypothyroidism and my symptoms were returning. Instead of listening to me, Dr. Collins was convinced that I’m depressed and refused to adjust my dosage. Extreme cold sensitivity and hair loss isn’t caused by depression! Do not waste your time or money seeing Dr. Collins.
Finally found a Primary Care Physician who actually listens, and who can think outside the box! Dr Roberta Beals and her Nurse Practioner, Michelle Damron, are exceptional. It is also very helpful that the clinic has labs and imaging …
I went to Grace Clinic two weeks after being treated by a different doctor for a sinus infection. I took all of my medication but still clearly hadn’t recovered. The doctor I saw tried to tell me it was just allergies and gave me a steroid …
My son was he went in the walk-in and the play dr. determine he had a upper respiratory infection. Told him to get over the counter med!!! No antibiotics- so the next day late afternoon went to Lakeridge the Dr. Said he had the flu. I don’t recommend Grace Clinic. Oh I called left 4 messages they never called back.
If you like assembly line medicine, this is the place to go. On the positive my doctor normally sees me on time, and is friendly. The negative is that it takes forever to get lab results and the time with the doctor is so limited that …
If I could give a 1/4 star I would. Horrible place. Awful from start to finish. I have been a patient of one of the providers for at least 20 years & her PA for no less than 10. I will say that my review has nothing to do with them …
For a first visit, it went very well. The lady who registered me was very helpful and I didn’t have to wait long before I was seen. The nurses were very kind and so was my doctor. I’m going to recommend Grace Clinic to all my friends.
Unclear and inconsistent billing; also billed for using their facility. I had two imaging procedures and I paid the fee at arrival that my insurance required, then received another bill for the radiologist, then another bill for the other …
My husband and I have been going to Grace Clinic of Lubbock and a patient of Dr. Hannel since the day they opened over 10 years ago. Dr. Hannel is by far the best Doctor we have ever had! We will NEVER go anywhere but Grace Clinic of …
THERES ABSOLUTELY NO WAY YOU WONT LOVE GRACE CLINIC!!! You can not find a better center for health care location in Lubbock! Everyone is sweet, kind, helpful and most importantly always friendly! The doctors there really take the time to …
I used to love this place, but suddenly they refuse to draw blood prior to my Dr visit. Yesterday, I was prescribed a massive dose of a vitamin based on last years levels! That’s very bad medical care, and I was scolded like a child. I …
Grace Clinic is simply THE BEST! Everyone is friendly, helpful, and kind. I now have 4 of my doctors at Grace and I love having everything in the same place. Even the walk in Clinic is excellent. Love this place!
Online walk-in is great and quick. Unfortunately the doctor and nurses did not ask if I have a previous disease (I have asthma) or what medications I take until I told them. I only give 2 stars because of the people who took my blood. They are some great people.
Grace Clinic is a great place when you need to see a doctor. You can schedule an appointment online and wait from home until it’s close to your appointment time so that you don’t have to wait in the clinic for long. They take their time with their patients and make sure their patients are happy and taken care of.
I was told about an hour wait when I arrived to the walk in clinic. I said okay, that’s not too bad so I would wait. Two hours later, I had not seen a doctor yet, and just got into the exam room. The check-in desk staff is rude and has no …
Great staff. Very courteous and professional. Wait time was very minimal. Brooke Dora and her staff did an excellent job. They were very kind and helpful. I would recommend Grace Clinic and Brooke Dora to others needing their service!!
We absolutely love our physician(s) at Grace Clinic. Unfortunately, the clinic staff and NPs are below average and do not seem to take our healthcare needs seriously. We have to call 5-6 times, always leaving messages, before ever hearing …
My family LOVES grace clinic!! Dr.Brinker takes such good care of us and has even gone out of his way to build a friendship with us when we visit. From his nurses to the ladies at the front desk. . . We love them all!! We use Dr.B for a pediatrician and OB at I’d 5 star him over and over again.
This place is trash!!!!DO NOT GO HERE My mother fell in there under there care. Her wrist is hurting so she went back to get checked out and they refused her service. So I called up there to see what was going on and talk to someone in …
I went there on multiple occasions. The first, I thought was very unprofessional. I was pregnant and so sick I couldn’t even get out of bed without throwing up. I saw one of the doctors and they told me I felt bad because I was pregnant and …
Always get checked in quickly and escorted to my doctor’s examing rooms. Hardly have to wait too awefully long but understand how the doctors want to spend suffient time with each patient. I have really appreciated my doctors from Grace. So glad I met Dr. Hannel and the rest of my doctor’s at Grace Clinic.
I have been going to grace clinic for years and really like Dr. May and her staff. In July I was needing a few xrays and asked if I need them done at UMC because if insurance and was told “no! They could do it there! So I trusted that the …
I have had great experiences at Grace with every Doctor I have been to. I go to Dr Crossnoe, Dr Verdugo and Dr. F. Salas. They have been very good. They make you feel conformable in office and make sure you understand what you need to do for your health needs.
Been here a number of times for walk in, appointment, lab work and diagnostics. All were great experiences. They’re friendly and organized and I’ve never had to wait long. Always listen to me and explain anything that they’re doing. Went …
I was greeted and checked in courteously and lead to my provider’s work area. I was seen quickly, and led to the lab. I love having all the services under one roof. My provider spends time with me and is available for follow up questions through the nurse. They actually RESPOND!
I do not recommend Grace Clinic to others. In fact, Grace Clinic is one of the few businesses that I specifically tell people not to go to. One specific experience led me to stop visiting Grace Clinic, but it is indicative of the …
Well our experience has been a horror story, took my wife in two get a x-ray on her knee needless to say haven’t received a call back on a referral to see a orthopedic surgeon. This has been 7 days ago someone is dropping the ball ! And it’s not my wife she’s in pain and trying not to move her knee.
First time there and my experience was very pleasing….. from the cleanliness , greeters, the persons giving instructions, the receptionists were cheery even WITH the masks on!The attending physician listened, and prescribed treatment and so far so good!
Thank You
I don’t recommend this Clinic at all! They take your money and waste your time. A simple blood test will cost you hundreds of money. On the bill shows over 5K, and the insurance covered over 4K, we need to pay over $400. That was the annual …
Grace Clinic is great. It’s conveniently located for me, has great staff to assist me from the moment I pull into the parking lot til the time I leave, and I can get several appointments done in one visit With a little planning. I can see …
Everything is under one roof. You can get labs, X-rays & so many other medical treatments in one place. I recently got bloodwork done, got results & feedback from my physician & her recommendations based on lab results. Results, …
The wait from home was great! I only waited 3 hours at home and then only waited in person for another hour. Thanks Grace clinic, you saved me sooooo much time. 🙄 Meanwhile, girl at the front desk was legit sleeping at work. I’m over this place. I only come out of habit and that will change. …
Dr Brooke Dora is an amazing woman inside and out. She has been my gynecologist for over 10 years and I always feel comfortable with her and she answers all my questions and concerns with no judgment. Thank you Grace for allowing the best Drs to serve us!! 😊 …
I never give 5 stars, but I was very happy with the care I received by Dr Vasandani. He took the time to go over my patient notes, asked great questions and allowed me to ask all of my questions. Not once did he look down at his watch or make me feel hurried in any way. I will definitely be referring him if asked who to see!
This was by far the worst care I have ever recieved. I came in to the walk in clinic with very serious concerns and none of them were addressed. I understand it’s just a walk in but people’s health is not something to take lightly. The …
Don’t go here for COVID testing! I went and got COVID tested on a Friday and was supposed to get the results that day here it is Monday and I still don’t know if I can go to work!!!! For a pandemic sure does take a long time to obtain some results by the time I get my results back I will be 100%
Usually have a decent experience; however, today I encountered an extremely rude person on the phone when asking if the location was open today. It was a simple yes/no question, but turned into the gentleman trying to belittle me. …
terrible all my pregnancy I waited 1 hour and a half 2 hours for doctor petterson to attend my routine prenatal appointments on labor day yesterday I was alone not doctor Petterson oh hook with me my daughter was born and a nurse was the …
Horrible service from the family practice. My PCP is always too booked to see me or my family, therefore we have to go through the walk in. Just to get accused of seeing too many physicians. When i was able to obtain an appointment i was …
The Grace Clinic is the best clinic , hospital I have ever dealt with in every way. They are very knowledgeable and quick to respond. They even call me and ask how I’m feeling and if I need anything. They absolutely make you feel like your …
This place has no clue what they are doing. I came here a few years ago and had bloodwork done after being discharged from the hospital. I revisited to have bloodwork done again to make sure everything was running smoothly and they could …
If you want to overpay for medical care, get charged triple for the one visit you go to and then get it turned over to collections, then choose this place! We received several bills for the same visit, all different amounts and all …
Great technicians taking blood samples and I had a lot of them (15+). I have very small veins and they were very professional and courteous of how I was doing and if my blood was going to continue to flow to fill them all. Had to go to …
Today, I spoke with Betty, and it was a very meaningful conversation. Betty has great customer service skills. She explained the way that insurance works with different providers, and she was knowledgeable about the information that she provided to me. Thank you Miss Betty!!!
I go to grace clinic for my infusions for RA. Everyone is so nice to us. the nurse I have whose name is Cathy is very professional yet you know inside she really cares. I just love her, its easier taking the infusion with all the love showed there.
I don’t ever go to the doctor’s but HAD to last month and Dr. Nall was amazing (Gynecology- my sister recommended him)!! A couple of weeks later I got sick so I went again as a walk-in. I had to get a lot of testing done, everyone was very …
Been a patient here for 8yrs & the past year has been overwhelmingly frustrating!! This last year: needed labs done & it took 2hrs, daughter needed X-ray took 5hrs, I went in on Wednesday mid morning for upper respiratory… waited all …
Will never go back to this clinic again. If I could give a 0 star rating I would. Went in to follow up with Doctor Collins and the lady in the front desk kept saying my insurance was inactive. I called my insurance and they verified to her …
I had a great rapport with my doctor before he moved to Grace years ago. I never see him anymore unless I ask the nurse prac to go get him which is awkward. It would be nice to see the actual doctor once a year or so, without having to …
My family and I have been to Grace Clinic numerous times over the years. Our family physicians are there and they are the best.
We love the fact you can get your blood draw, an X-Ray done, mammogram,etc. …
It has been our experience that regardless of how great a doctor or nurse practitioner is, if the staff does not take care of business after the appointment it is not worth your time or money. Being charged for a yearly checkup visit …
I have been using Grace Clinic since it opened. The staff has ALWAYS been corteous and friendly, willing to help and answer questions anytime. I love the parking lot assistance and the greeting at the door. I use a physician in the …
I went in for a female issue that was already uncomfortable to talk about with the male nurse, but then when the Dr. Or NP Hailey stepped in and I proceeded to explain what was going on with me she laughs and says “Sorry”. I did not feel comfortable at all and I will never come back.
My overall experience has been great until today and I have been a patient for a couple of years and my doc also treats my wife and both children. In this age of Covid I understand things are different however we should not be treated as …
The providers from original greeter to my last encounter at the lab were all pleasant, compassionate , efficient and accurate. This response is consistent with every visit I have made to this facility. I received an email with all the …
Grace clinic has very professional staff. You are always greeted and the runners escort you directly to your doctor’s office. There is hardly any wait time. I am very satisfied and thankful to have Dr. Crossnoe as my PCP.
Smooth process. 1st time there and was in and out in maybe an hour tops. The staff receptionists, staff, and the Dr were all very friendly. One minor issue is each person you come in contact with asks you whats going on even though you just …
Grace is an outstanding medical facility with fantastic doctors. I’ve never had the long waits other doctors visits can produce and the staff there is second to none. The phlebotomists at Grace are the best I’ve ever experienced, when …
Receptionist at vasanadtis office needs a lesson on etiquette. I have gone there for 3 years and she is still the same unfriendly, uncaring receptionists as she was from the beginning or I would give her the benefit of the doubt as having …
This is the best medical facility ever as far as getting me in on time. They also have Dr. Edward Leins on staff who has been my doctor since the early 1980’s. He’s a great doctor and I have followed him all around town. The front staff is …
I am so Grateful for Dr. Brinker for all he does at Grace Clinic. He is such a professional and humble physician to where nowadays there are only few and far between. Dr. Brinker saved my daughter with his intellectual knowledge and wasted …
When i tell you never again!!! I did the wait from home checked in at 9:30 they told me to come at 11 didn’t get seen till 1 and didn’t even get treated at left at 1:30 oh top it off they ran test on Tuesday and lost them
I love coming here. The staff is very professional. The place is organized. Great customer service. They are quick to get you checked in and they even walk you or direct you were you need to be seated to see the doctor. The doctors are very …
Where do I start? It’s been a nightmare of an experience for us. Recently, my son’s doctor claimed that all of his medical records where lost and the doctor had to treat him without any pertinent information for his complicated medical …
I just love Dr. May (founding physician), Dr. Hook, Dr. Carr and Dr. West and the other physicians I’ve seen in the walk in clinics. They are amazing. Some of the other administrative staff and medical staff are dry and to the point and …
I have been going to Grace for years and never had a problem until this week. When I accidently missed my appointment and the receptionist would not help me. When I called back the next day she had noted my account to not schedule with the doctor. So now I have to find a new doctor.
This place is the most unprofessional doctor’s office I have ever been to. My first visit there was fine. The wait was kind of crazy for having had an appointment, but the nurses and doctors were kind. I went in for a follow up 6 months …
Today I brought my grandson to get his physical, for sports,my daughter had registered him on line for his appointment.I get there and the lady in front (Jo )is so rude. I asked for help to log him in and she refused to help me. I said I …
At Grace Clinic, everyone was friendly and professional. As I entered the reception lobby, two greeters smiled and directed me to the appointment check-in area. Then, I was taken to the waiting room and was called in after a short while. As …
Grace use to be the absolute best physicians location in Lubbock, but since they got bought out by Covenant Hospital things have really went down hill. You can never get any of your doctors offices on the phone. You just get an answering …
The care my husband and I receive from our doctors (and their nurses!) has been excellent. We rarely have to wait more than 10 minutes and the facilities are comfortable. We highly recommend Grace Clinic to our family and friends.
At one point I was seeing multiple doctors and it was convenient that they were all in one building. It was also super convenient that a lot of there test and imaging is done in the same building. They have always been very professional …
I had an appointment with a doctor here for a month. I went to my appointment in 25 degree weather, paid my co-pay, and went to the waiting area to see my doctor. After a few moments a young woman came to me, apologized profusely, and said …
My family has been with Grace Clinic for over 6 years now and I honestly have no complaints. My kids love coming to the clinic because they know the nurses and our Doc is fantastic. They are all well acquainted with each of the patients and always remember our last visit, no matter how long in between it has been. Love Grace Clinic!!!
I went to Grace Medical Center (9/14/20) to get in contact with someone from the skin care clinic because when I would call no one would call me back and I submitted a request for a consultation online and no one contacted me that way …
I like my doctor, and the nurse practitioner that I see as my PCP, but unless you scheduling an appointment, don’t expect anyone to answer their phone for any other department. Also expect to have your call ignored or returned after 1 to 2 …
My son was there today and waited over 5 hours. Flu was negative, tested for covid but no results until tomorrow! Was told not to take any OTC meds with the medicine he was prescribed. Fever of 102. Bromfed is what was prescribed nothing …
I thought I really enjoyed this place and all the staff until this past week. I go in Monday morning for a possible broken elbow. I see Dr. Raedeke and she says that they will do an x-ray to see if there was a chip or if I did really break …
When we moved to Texas we had to choose a new family physician. It was really scary because my daughter had many food allergy problems and breathing problems. I wanted all our doctor’s to be within the same building and/or facility. I …
Since being bought by Covenant they went down hill and once Covenant was bought by Saint Joseph’s they just slaughtered Grace Clinic. All the doctors quit, they can’t do X-rays, MRI’s or lab work anymore. They have to outsource it to other …
The only reason I’m giving a 1 star is because I was charged $4,000 for a single RSV swab. I made sure to tel the doctor that I was uninsured and was told that the swabs I had done weren’t very expensive. Then I was slapped with a near …
I can’t believe to leave a review, you have to choose at least one star. I booked an appointment with Dr Vasandani two weeks in advance. I was newly diagnosed with Lupus and needed to see a professional to get some answers to some very …
This place sucks.. had labs done a week ago called to see results left message to call back still nothing… this is the worst..Lubbock everything is the worst. How and why do you think Lubbock medical facilities are good?
I recently was diagnosed with beginning stages of rheumatoid arthritis. We then moved here to LBK and my Dr referred me to Dr Vasandani. I made the appointment, but had to wait 4 months to get in. …
I have been going to Grace Clinic for many years. They have always been kind and professional. I liked the fact that you could have labs, imaging and see a doctor all at the same place. …
I want to thank Ryan Bullard for the excellent care my family received from him in the last two weeks. Especially in a time when the clinic was extremely busy. He was very professional, patient, knowledgeable and caring.
Its been great experiences until now. We called to see if they excepted walk-ins today. The person that answered said until 3:45. We got there at 2. They then told us they didn’t have anyone on staff for medicaid. I just wish they would get …
First time I’ve been to a clinic as I don’t have insurance so I usually just tough stuff out. After this experience I will probably go somewhere else if I have to go again. High office visit fee before even being asked what I needed to be …
Grace clinic was Not designed for patients! Esp disabled patients! Long walk to Dr offices & if you need a wheelchair they are extremely uncomfortable. The seat is VERY low and difficult to get foot rests in place. The aide will leave you …
The wait for someone to connect you to your extention is so long. When someone finally answers the call is dropped, just this morning I’ve been disconnected 3 times already. I suggest extentions so people can dial it themselves.
I was told I could get labs until 7p only to be talked down to very rudely by the “security guard “. So if you want to be treated like a second class citizen this might be your place. One of many reasons I would suspect providers are jumping ship like the titanic.
I want to brag on Toni (Tony?) who takes calls for Darlene Cornwell. She is always friendly and she is extremely efficient. I moved to another town and Toni has helped me through struggles of transferring prescriptions! She is amazing!!!
On Thursday I had a very frustrating experience here. I was suppose to come back on Friday for an ultrasound after being seen by Dr. May. The clinic told me I was able to come back tomorrow for the imaging test and I took off work to do so. …
I have the most amazing care team !! Dr. Hannel Dr vasandani Dr Owen !! But nurses are the backbone!! You have some awesome humans that take amazing care of their patients! Tyler nurse in infusion should be teaching other nurses! He is 1 of many !
One particular lady I believe that works up in the front office spams me with pointless calls. Unethical and dishonest.
I enjoy the way they treat you when you come in for a visit to the dr
Always very attentive. Never have to wait. Best facility and staff I have ever worked with.
Dr. Beals is amazing! Would trust no one more with my health and skincare needs
I love the care I get from my care team! Dr Hannel and Dr Day are the best!!!!!! ❤️
billing department is a mess, records inaccurate. Stopped going here and quit seeing 3 different doctors at this place.
Love Dr. Salas, Dr. Vasandani & Dr. Collins. They are very helpful with all my conditions. Thank you
Waiting on X-ray results for over a week. They told me they’ll call me the next day and still haven’t gotten a call, I’ve been calling and they still don’t have an answer for me. DO NOT GO TO THIS PLACE!
Looking for a PC for my husband and I but the receptionist was so rude when I called and asked for the pronunciation of a Dr.s name I saw on their site. Wont be going there.
I used the Walk-in Clinic this week, It was SUPER fast this time! I was pleasantly surprised!
Did not had to wait all night, took only a few minutes to be seen
Worst medical clinic in lubbock. Dont go if you want to get treated
Always friendly and helpful people there at Grace. The lab is excellent also, they are very good at what they do.
Excellent clinic. Friendly staff, short wait, great physicians.
Staff has been very helpful and answers my questions in a timely manner. They are supportive in managing illness with hope and vigor.
Everyone was Very helpful and friendly. Very organized in getting your paperwork and the seating in the area you are going to is great.
I’ve never waited less than 45 minutes past my appointment time for whichever doctor it is that time to finally come in, and then the time spent with the doctor is never very long.
Great experience. Seen on time. Fast Wi-Fi.
Very impressed with the service I received, Ashley Donaldson was very kind,an will return.
SEVERAL YEARS AGO MY BODY WAS FAILING, MY DOCTOR WAS NO HELP. OUT OF DESPERATION MY HUSBAND LOADED ME UP AND TOOK ME TO A FACILITY HE HAD HEARD ADVERTISED; GRACE CLINIC. HE PRESENTED THE DOCTOR ON CALL THE LIST OF SYMPTOMS I HAD BEEN …
My experience with the rheumatologist center is outstanding. A little pricy but very professional service.
I have found the clinic proficient and friendly. The lab is well organized and works well with the Doctors.
I was impressed with the professionalism of all the staff I encountered! My doctor was also very attentive. I love this place!
Highly recommend Grace Clinic. They have top notch Doctors and just an outstanding staff of people.
I always get excellent care! I drive 100 miles specifically to see Dr. Beals.
All my visits with Dr. Hannel and Dr. Brinker have been the best visits I have had for doctor visits in a long time.
This clinic is the best! All the employees are kind and professional! They put you at ease.
Fast, quality service! Awesome, friendly, and professional staff. The best doctors and nurses around.
Great doctors and staff! They have self pay options that won’t make you go broke.
This place is ridiculous. The staff, physicians (specifically Dr. Beals) are incompetent and rude. She’s deceptive and money hungry.
So far all of the doctors I have seen there for years are specialty doctors and they all have been some of the best I have seen it all of Texas.
COVID care good. Xrays done at time of appointment! Employees were nice and caring. Would recommend this place
Dr. May is an excellent physician. I feel so lucky to have her helping me maintain my health.
Great service! Great staff and excellent Doctors. I been going here for many years.
Very quick and efficient, have alot of drs here for different things! Labs and xrays too! Everyone is very polite!
Very nice clinic.Was able to see Dr very fast as a walk in. I would recommend this clinic.
At 1045 am I spoke to a rude person in imaging and this is not the first time grace clinic schedulers have bn tacky and unprofessional patients have a choice in healthcare and if this first line of communication is unprofessional it sets …
I appreciate the courteous of all the staff, beginning at the front door, to the desk, to the nurses and on and on. Everything I need medically under one roof, convenience.
I love Grace Clinic. My Doctors are wonderful. I can’t imagine going anywhere else for health care!!!
The experiences I’ve had have been great,greeters are wonderful once you enter and show you where you need to go,wait time was excellent,my visit was excellent,over all great facility to visit for any medical needs.
I love the Dr’s here and the way my records are kept. My complaint is how rude and nasty the little old ladies are at the check in when you first walk in.
Love Grace Clinic & all the friendly staff. It’s great to have your PCP & general surgeon at one location!
My experience with Dr Stalcup was a very good one. He put me at ease about why I was there and established plan of action that I was happy with!
1st visit here.Everyone was so nice and helpful. Dr. Patterson made me feel at ease and she was professional and respectful.
have called 4 times to make a new patient appointment, but every time the operator answers and I begin to speak, she hangs up.
LOVE Grace Clinic. Been going there for over 10 years. Never had a problem hope to never have a problem!!
I got tested for Covid-19. I just wanted to know the results, and they denied sending them to me or my employer. Worst service ever in town!
I love the Dr.s I have here. Dr. Crosnoe, Karen Gordy his PA, Dr. Bakdash, Dr. Burkholder, and Dr. Stalcup. They have always given me great service.
Love my doctor. She’s the best! I always feel that I’m getting the very best care.
I love Grace clinic everything about it . My doctor Dr. Dixon is the best. All the staff is great.
The only clinic I will go to.
I always receive quality, professional service from the doctor and the PA. They have both helped me take control of my diabetes.
Quick and efficient staff, no waiting, at any of the 3 station I was told to wait at (including the lab). Everyone of the staff I talked with made you feel welcomed and appreciated.
Love this clinic, the professionals who take care of me, and having all my medical stuff in one place! It makes for seamless care and convenience for me!
I had heard different things about the facility and staff….my appt..was great! The staff was friendly.efficient.& my wait time minimal ..I definitely recommend this clinic for medical care
Well managed. A few hiccups here and there, but nothing terrible. My only complaint is that the pharmacy closes for lunch…. ummm when do you think people have time to pick up prescriptions?
Dr. Burkholder and his staff exceeded any expectation I had with my second pregnancy. I would highly recommend Burkholder and his team for any ONGYN need.
They won’t tell you if the provider you’re seeing takes your insurance or not, so be careful. They won’t tell you unless you ask. Guess money is more important than their patients.
I thought I would try a different walk-in clinic this weekend. All the staff were kind and I was able to get in and out quickly. They’ll probably be my first choice from this point on.
My first experience here was great, but today the doctor refused to see me because he had already seen me for my condition. I believe this is illegal and I will be contacting the authorities so they can investigate.
Dr. Vasindani is the best Arthritist Doctor I have ever had, and his PA Heather is real good and listens and makes sure your taken care of.
Wow! Imagine that. A medical facility that actually calls you back for your visit on time! Most facilities in Lubbock could learn a lesson here. Professional, courteous, & on time. Thank you Dr. Leins.
Everyone was very professional and very helpful. The minute I came in the door there was someone showing me where to go. The wait was not long at all. I loved the doctor I saw and I will go back.
Saw Jeff Farley, NP, Dr Hannel’s practitioner, today. He was very up-beat and informative. He and Dr Hannel make a great team!
I am always treated with respect. My physician gives me the time needed to deal with my case. I am well satisfied.
Nurse practitioner was so kind and took her time to address any issues I was concerned with. Short wait time & never felt rushed out of the office.
I love how easy it is to check-in online and then show up when it’s your appointment time. My daughter was sick and Dr. Brinker was so great with her.. He was so great!
The staff at Grace Clinic are very respectful and are very professional. They are friendly and the are very caring for their patients.
Grace! She passed away 30 years ago. No, The bless-ing…but seriously Grace Clinic seriously helped my homeboy the other day on a short notice after that deal went south. We love yall.
I regret to say my experience at grace medical has been less than stellar and so has my 73 year old mother’s. Avoid this place at all cost. Unprofessional and a discredit to the medical profession.
After trying several doctors in town, I found Dr. Beals at Grace and fell in love! Her and her Nurse Practitioner Michelle, always listen and make sure I’m treated the best!
Pathetically unprofessional in the lab… while waiting in line ( a very unpredictable line ) a few of us were attempting to establish just where the line began and a very rude woman says loudly “we’re waiting on other people here and WILL get to you when we can!” We weren’t taking to her at all..
Grace Clinic has been a wonderful facility for me. The staff are attentive and helpful. I feel supported and cared for when I visit.
I’ve been going to Grace Clinic and medical facilities for years. Only positive experiences. Love all the doctors and support staff!
Grace Clinic has a great group of doctors . Fast lab and xray services if you need them. I especially like Dr Melisa Henry .
The new system that allows me to check into the walkin clinic from home home is fantastic. For the last three visits I dodn’t have to wait more than five minutes before I saw the doctor.
Exceptional care and professional support not only from Dr. Bakdash but the whole team; the very convenient hour specially of the lab make it easier for us the patients.
Highly recommend this clinic. Love being greeted and assisted at the main door. Dr. Raedeke and her staff are always professional, knowledgeable and caring.
Love grace clinic. I see Dr Qubti he is one of the best doctors in Lubbock I get my lab results in about 4 hours.
Grace Clinic is always prompt and courteous. Their doctors are knowledgeable and caring. I love everything about the place!!!!!
Lost my COVID test results which delayed my procedure by hours. Ridiculous and unprofessional. Go somewhere else to get your testing done.
I would recommend Grace Client for the service they provided me.
Dr.Wael Qubti gave me my annual exam, which was very complete, did a great job. …
Dr Crosnoe is my doctor. Very good. Saw Dr Beall today on Sunday great set up for weekends. I love Grace clinic.
Dr. Brent Nall has been my physician since 1995! He is reliable, compassionate and highly-educated on women’s healthcare! I highly recommend him! Thank you, Dr. Nall!
My visit with Dr Shelly Hook was one of the most comfortable visits I have had with a gynecologist. She is such a good listener, kind, and caring.
9 out of 10 times you’re in and out quick. Kind and compassionate staff and Doc’s. My wife and kids enjoy dealing with Dr. Hook and Dr. Brinker when needed. Onsite labs, RX, it is a good one stop in and out.
Took my money, a weeks pay, did nothing for me and I’m still trying to get an answer from them about it. They say the manager will call but doesn’t. Refer me to another doctor who isn’t available for a month. Meanwhile I can barely walk, let alone work and they just don’t care.
Dr Nesterenko’s office staffing is unprofessional, falsifies stories and does not practice in the best interest of their patients. Dr Nesterenko finds this type of behavior acceptable in representing his practice therefore that reflects …
For convenience, I have changes doctors so that everyone I might need is in one location. The doctors and PA’s are very knowledgeable and willing to take the time to get to a true solution. Dr. Hannel is AWESOME!
I have been treated very fairly and quickly and they even called me back once and moved my appointment up a week to help me out.
I couldn’t be more pleased, especially with Kenda, she’s just great, helpful courteous, kind.
Absolutely the WORST walk in clinic every taken a college student. He came down with bronchial infection and having had this most of his life we know what he needs and have medical records they have on file. I made sure to set it all up. …
I wish all Doctors offices were like Grace. They are helpful by taking time to talk to you about your health and treatment. They care about and for me.
I have used Grace Clinic since they day the opened I have had 2 PCP here @ Grace and I have loved both of them Dr Leins is the best PCP I could ever ask for…They also have the best specialist from Urology to Podiatry. Dr. Fluhman and Dr Stalcup are by far the best!!!! I would recommend Grace Clinic to all my friends and family!!!
Grace Clinic has always provided great care. They have the best doctors & nurses willing to give their best. Thank you so much for all the care you have given me. God bless.
I want Thank Rosalind in Dr Burkholders office. I had to have staples (35) removed today and she was Awesome!!! I was very scared because the last two timrs I had staples removed it hurt so bad. Rosalinda was so good I didnt feel a thing. She even hugged my neck when we were done. Thank you Thank you!!
I came here for severe stomach pains and rapid weight loss and the Physicians Assistant took one look at me and told me I needed to lose weight and exercise more. I tried telling him my problem was that I lost so much weight with out trying …
Great place overall. Love being able to get everything done under one roof. The doctors are very informative and staff is always friendly and knowledgeable. So glad to call this place my healthcare home and I recommend this place to anyone looking for a doctor.
I love Grace! My entire family use Grace Clinic for all of our health care needs! The Walk-in clinic has extended hours and allows me to register online!
The staff was very helpful and the doctor who saw me was very friendly. The wait time was kinda long, but I wasn’t expecting it to be anything less. I will definitely go back for my walk-ins.
I would not consider going anywhere else but Grace Clinic. I started going there when it was being built. I have always received great care and have been shown genuine concern by my doctor.
This is the most miserable excuse for a clinic I’ve ever dealt with. If you’d like to call up and speak to someone there, forget it. It takes over three weeks to contact a patient with test results or they won’t contact you at all until …
I have always been taken care of at Grace Clinic. I have one of the best doctors in my opinion (Dr. Jeffery Hannel). I had been having headaches for over 20 years, 3 doctors in lubbock and 6 different doctors in Modesto CA not even the …
Horrible. My PREGNANT girlfriend was feeling very very sick… she had a fever , her skin was hurting and her lower right side of her stomach was hurting… she went to one and they told her there were no doctors when they said there were. …
The customer service and the care from the physicians and team is top rated in Lubbock, Texas. Highly recommend whether your looking for a PCP or if your needing a specialist. Best experience
The other reviews that complain about billing are correct. Terrible communication about test results and billing. Have had bills that never came when they claim afterwards were sent. Also got huge unexpected bills after specifically asking about any future costs. Never had a worse experience with any other medical facility.
Scheduled appointment. Received text confirmation with the time and then a 30 minute prior confirmation. See photo. Drove to site and went to check in and was Informed they overbooked, not seeing anyone. Even acted like they see an appointment at first.
2 hours of waiting and they canceled my appt online terrible service
Went to this clinic today and i was found to have bronchitis. I was told that they would send over my meds to the pharmacy. 4 hours later still nothing. The pharmacy hasnt even heard from them. Waste of time and money if they wont do anything.
I was looking for a primary care Physician for my depression I was on the bcbs network searching and only one dr. Popped up in lbk under general practice so I call it is at the grace clinic. I couldnt even finish my sentences before being …
My first experience here there was a certain nurse who was extremely rude to me as well as the initial intake guy. I figured maybe it was just a bad dady….i always try to look at things from everyones standpoint. Well this is my second …
Grace Clinic is a great place. We like the doctors. One problem I’ve had recently is I leave messages but no one called me back about a medication concern.
Horrible service! I’ve called multiple times to get someone to help me and give me an update on a referral that was put in two weeks ago and no one has contacted me. When they transfer me they never answer me because they’re either at lunch …
I absolutely love this place. My whole family goes here. We see multiple Drs from here. Dr Brinker is our primary. He helped my oldest get over her fear of doctors.
Wonderful staff!! Dr.vasandani is the best ever..very understanding and listens to my daughters needs in regards to lupus and fibromyalgia 🙂 thank you Dr. Vasandani and all his staff who make us feel so at home 🙂
I don’t have health insurance. I paid everything in the hospital when I visited there. But I got a bill around $150 two weeks later without any detail description and the amount is different than the money I already paid. I called their …
Dr. Farley was very thorough and took his time to listen carefully to all my concerns. Dr. Hannel and Farley are a great team! They communicate well with each other and with patients.
I’ve been going there for 12 years now. Doctor Hannel is the best ever. I have rare brain disease and he is only doctor who stuck by me to keep me alive while doctor at Heart hospital Covenant at the time all kept saying nothing wrong. He …
Like most men, that don’t like going to the doctor. I avoid the place. I have only been a handful of times in my adult life. Every visit has been relatively quick. So quick in fact that last time I was there I forgot to mention something …
My sister had a procedure done on 12-19-19. She went to the reception desk on the second floor and was treated rudely by the receptionist. She asked a question and was greated with a rude response. The receptionist name is Anita M. This …
Great experience with the walk-in! Very fast, professional, and helpful. My walk-in doctor, Dr. Brinker, listened and truly cared what I had to say. The front desk staff was friendly and prompt as well! Will always go to Grace in the future!
Christina from Dr. Collins is rude and unfriendly. The staff is a reflection on the clinic and the doctors. Teach your staff to be respectful and helpful to anyone.
The Grace Clinic is one of the best in Lubbock, I have been with Dr. Nall almost since he first came to Lubbock and he could not have located to a better facility in my opinion. It is a one stop and everything you need is right there. No …
Front desk directed me to the correct area. The billing lady went through the forms that I had already filled out, got into see the doctor quicker than expected. Didn’t have to wait long for the doctor to come in. Got taken care of in a timely manner.
I love Grace Clinic! We always receive the best care. Great doctors and nurses and support staff. No long waits and great care from the minute we walk in.
Got to see my rheumatologist personally this week for the first time in a long times. NORMALLY I see my NP, Heather, who is great. That said it’s important for chronically ill patients to get that time with the specialist. Came away very happy.
Took my grandmother to see her PCP as a sick visit walk in and we only waited 30 minutes. They are very efficient here. We were able to get the Chest X Ray in the same building, so convenient.
I don’t know if I am doing this at the right location however I must say a few things. I recently transferred as a new patient to your lovely establishment. I was seen by PA Dr. Karen Gordy. I have struggled over the duration of about two …
The Grace Clinic is a buzzing place. The labs had me in and out. The phlebotomist polite and friendly, The endocrinology clinic was full of professionals: Monica and Regina were gracious. Cedric was polite and happy. Amanda, the nurse, was friendly and helpful. I am actually looking forward to going back.
By far the best experience at a clinic I’ve ever been too. The timeliness was phenomenally quickly and painless. The check in desk personnel are all friendly and personable and are very knowledable as well as efficient.
Receptionist are friendly, Flabdnest for the most part are very skilled
Grace Cinic has set the new standard for quality and eficiency. I had an appointment for 1:30 and was seen at 1:30 by the nurse and 10 minutes later the doctor. They electronically sent my prescriptions to the pharmacy and I walked out the …
Worst customer service ever!! Belittled my family member to tears. Told them to go home and take whatever made them feel better??? Isn’t that your job? Help them feel better instead of making them feel so much worse they leave there in tears! Terrible bedside manners!
Grace Clinic is the best from the front door to any of the clinics.We are partial to Dr Hannel and his team. Even the people that drive the golf cart are so cordial. …
Dr. Day is a great pain management doctor. He really listens to me and has always been willing to give me injections in my lower back if I feel I need one.
Very displeased with Grace clinic. I saw a doctor there for aa annual check up covered 100% as preventative care under my insurance. I was sent to get lab work done. 6 weeks later i received a bill for 400+ $ for that lab !!!!? I was told …
Dr. Jared Brinker and his nurses are so personable and kind. They take all the time it takes to address your health issues. The clinic does need to be little better about scheduling – Best way to avoid any issues with this is to call and …
I always have a wonderful experience at Grace Clinic. There is always someone to greet you at the door and get you to the proper place. They will even escort you to your Doctor’s area waiting room.
They terminated me as a patient because I sent one of there nurses a message on a dating site, was not rude or crass with her. She was not interest so I dropped it. Ten days later I get a letter of termination, I didnt even know she worked …
Grace Clinic is my Health Care home. You are able to see your Doctor, get labs and your radiology needs all in one place. Then pick up your prescriptions before you leave. How efficient is that!
Grace Clinic has always been a wonderful experience for me. The staff is always welcoming! Dr. Burkholder and Brooke are always professional and yet very down to earth and easy to talk to.
I like Grace Clinic and all my doctors and the staff are all friendly and seem competent. I particularly like the lab technicians. The Clinic needs to restripe their parking lot because the lines are almost gone. I hope they don’t make …
I have been trying to get an appt since May. The young lady told me today that they haven’t received the notes from my previous doctor. They’ve been faxes THREE times. She said, oh, referrals is giving out the wrong fax number and we …
I came to this terrible “clinic” with an infected finger and was given antibiotics and tylenol after waiting (I timed it) an hour and some change in the waiting room and Doctors room. My finger become MUCH worse only hours later and I came …
I have gone to grace a few time before..but today was the most unpleasant experience I’ve ever had.i took my 9 year old in for a runny nose and sore throat and the nurse was the rudest person I have ever met.the Dr was really rough with my …
Always so friendly. My insurance just recently changed, and Grace is no longer covered. I have changed pcps but refuse to change my cardiologist. I’ll pay that extra money because I know I’m in good hands. All doctors, nursing and staff …
I’ve been having constant headaches for months now and I went into grace clinic to see if they could help. After explaining my symptoms, all they did was have me read an eye chart to test my vision and then sent me on my way. No other …
I take my mom there for her medical visits and testing. Mom needed a CT scan and the technician was very very good. He was great at explaining the process for my 78 year old Momma. She said when he started the IV to infuse the dye, she did not even feel the needle. I sure wish I had gotten his name. Way to go sir!
I went into ER for severe back pain. I was diagnosed quickly and on my way home within two hours. Unbelievable! It usually takes at least 8 hours at hospital ER or at least that’s been my experince. Staff was very friendly and doctor Patel was great!
I have been to this place for a kidney stone, for an MRI, for a CT, for several emergencies. Doctors are primarily incompetent and brutal, always after performing expensive and unnecessary surgeries. If you need to be seen in the walk in …
I went to see Dr. Collins because I have hypothyroidism and my symptoms were returning. Instead of listening to me, Dr. Collins was convinced that I’m depressed and refused to adjust my dosage. Extreme cold sensitivity and hair loss isn’t caused by depression! Do not waste your time or money seeing Dr. Collins.
Initial visit to the clinic specifically for endocrinology work on my husband. Everything works like clockwork, in house lab helps immensely. …
Finally found a Primary Care Physician who actually listens, and who can think outside the box! Dr Roberta Beals and her Nurse Practioner, Michelle Damron, are exceptional. It is also very helpful that the clinic has labs and imaging …
I went to Grace Clinic two weeks after being treated by a different doctor for a sinus infection. I took all of my medication but still clearly hadn’t recovered. The doctor I saw tried to tell me it was just allergies and gave me a steroid …
My son was he went in the walk-in and the play dr. determine he had a upper respiratory infection. Told him to get over the counter med!!! No antibiotics- so the next day late afternoon went to Lakeridge the Dr. Said he had the flu. I don’t recommend Grace Clinic. Oh I called left 4 messages they never called back.
If you like assembly line medicine, this is the place to go. On the positive my doctor normally sees me on time, and is friendly. The negative is that it takes forever to get lab results and the time with the doctor is so limited that …
If I could give a 1/4 star I would. Horrible place. Awful from start to finish. I have been a patient of one of the providers for at least 20 years & her PA for no less than 10. I will say that my review has nothing to do with them …
For a first visit, it went very well. The lady who registered me was very helpful and I didn’t have to wait long before I was seen. The nurses were very kind and so was my doctor. I’m going to recommend Grace Clinic to all my friends.
Unclear and inconsistent billing; also billed for using their facility. I had two imaging procedures and I paid the fee at arrival that my insurance required, then received another bill for the radiologist, then another bill for the other …
My husband and I have been going to Grace Clinic of Lubbock and a patient of Dr. Hannel since the day they opened over 10 years ago. Dr. Hannel is by far the best Doctor we have ever had! We will NEVER go anywhere but Grace Clinic of …
THERES ABSOLUTELY NO WAY YOU WONT LOVE GRACE CLINIC!!! You can not find a better center for health care location in Lubbock! Everyone is sweet, kind, helpful and most importantly always friendly! The doctors there really take the time to …
I used to love this place, but suddenly they refuse to draw blood prior to my Dr visit. Yesterday, I was prescribed a massive dose of a vitamin based on last years levels! That’s very bad medical care, and I was scolded like a child. I …
I have my primary care Dr and 3 specialist Drs at Grace clinic and they are all great. Grace clinic is a wonderful place for all your health needs.
Grace Clinic is simply THE BEST! Everyone is friendly, helpful, and kind. I now have 4 of my doctors at Grace and I love having everything in the same place. Even the walk in Clinic is excellent. Love this place!
Online walk-in is great and quick. Unfortunately the doctor and nurses did not ask if I have a previous disease (I have asthma) or what medications I take until I told them. I only give 2 stars because of the people who took my blood. They are some great people.
Grace Clinic is a great place when you need to see a doctor. You can schedule an appointment online and wait from home until it’s close to your appointment time so that you don’t have to wait in the clinic for long. They take their time with their patients and make sure their patients are happy and taken care of.
I was told about an hour wait when I arrived to the walk in clinic. I said okay, that’s not too bad so I would wait. Two hours later, I had not seen a doctor yet, and just got into the exam room. The check-in desk staff is rude and has no …
Great staff. Very courteous and professional. Wait time was very minimal. Brooke Dora and her staff did an excellent job. They were very kind and helpful. I would recommend Grace Clinic and Brooke Dora to others needing their service!!
We absolutely love our physician(s) at Grace Clinic. Unfortunately, the clinic staff and NPs are below average and do not seem to take our healthcare needs seriously. We have to call 5-6 times, always leaving messages, before ever hearing …
My family LOVES grace clinic!! Dr.Brinker takes such good care of us and has even gone out of his way to build a friendship with us when we visit. From his nurses to the ladies at the front desk. . . We love them all!! We use Dr.B for a pediatrician and OB at I’d 5 star him over and over again.
This place is trash!!!!DO NOT GO HERE My mother fell in there under there care. Her wrist is hurting so she went back to get checked out and they refused her service. So I called up there to see what was going on and talk to someone in …
I went there on multiple occasions. The first, I thought was very unprofessional. I was pregnant and so sick I couldn’t even get out of bed without throwing up. I saw one of the doctors and they told me I felt bad because I was pregnant and …
Always get checked in quickly and escorted to my doctor’s examing rooms. Hardly have to wait too awefully long but understand how the doctors want to spend suffient time with each patient. I have really appreciated my doctors from Grace. So glad I met Dr. Hannel and the rest of my doctor’s at Grace Clinic.
I have been going to grace clinic for years and really like Dr. May and her staff. In July I was needing a few xrays and asked if I need them done at UMC because if insurance and was told “no! They could do it there! So I trusted that the …
I have had great experiences at Grace with every Doctor I have been to. I go to Dr Crossnoe, Dr Verdugo and Dr. F. Salas. They have been very good. They make you feel conformable in office and make sure you understand what you need to do for your health needs.
Been here a number of times for walk in, appointment, lab work and diagnostics. All were great experiences. They’re friendly and organized and I’ve never had to wait long. Always listen to me and explain anything that they’re doing. Went …
I was greeted and checked in courteously and lead to my provider’s work area. I was seen quickly, and led to the lab. I love having all the services under one roof. My provider spends time with me and is available for follow up questions through the nurse. They actually RESPOND!
I do not recommend Grace Clinic to others. In fact, Grace Clinic is one of the few businesses that I specifically tell people not to go to. One specific experience led me to stop visiting Grace Clinic, but it is indicative of the …
Well our experience has been a horror story, took my wife in two get a x-ray on her knee needless to say haven’t received a call back on a referral to see a orthopedic surgeon. This has been 7 days ago someone is dropping the ball ! And it’s not my wife she’s in pain and trying not to move her knee.
First time there and my experience was very pleasing….. from the cleanliness , greeters, the persons giving instructions, the receptionists were cheery even WITH the masks on!The attending physician listened, and prescribed treatment and so far so good!
Thank You
Grace clinics discriminates
Against people with physical disabilities. They don’t follow the Federal Law. They don’t follow Federal Guide Lines …
I don’t recommend this Clinic at all! They take your money and waste your time. A simple blood test will cost you hundreds of money. On the bill shows over 5K, and the insurance covered over 4K, we need to pay over $400. That was the annual …
Grace Clinic is great. It’s conveniently located for me, has great staff to assist me from the moment I pull into the parking lot til the time I leave, and I can get several appointments done in one visit With a little planning. I can see …
Everything is under one roof. You can get labs, X-rays & so many other medical treatments in one place. I recently got bloodwork done, got results & feedback from my physician & her recommendations based on lab results. Results, …
The wait from home was great! I only waited 3 hours at home and then only waited in person for another hour. Thanks Grace clinic, you saved me sooooo much time. 🙄 Meanwhile, girl at the front desk was legit sleeping at work. I’m over this place. I only come out of habit and that will change. …
Dr Brooke Dora is an amazing woman inside and out. She has been my gynecologist for over 10 years and I always feel comfortable with her and she answers all my questions and concerns with no judgment. Thank you Grace for allowing the best Drs to serve us!! 😊 …
I never give 5 stars, but I was very happy with the care I received by Dr Vasandani. He took the time to go over my patient notes, asked great questions and allowed me to ask all of my questions. Not once did he look down at his watch or make me feel hurried in any way. I will definitely be referring him if asked who to see!
This was by far the worst care I have ever recieved. I came in to the walk in clinic with very serious concerns and none of them were addressed. I understand it’s just a walk in but people’s health is not something to take lightly. The …
Don’t go here for COVID testing! I went and got COVID tested on a Friday and was supposed to get the results that day here it is Monday and I still don’t know if I can go to work!!!! For a pandemic sure does take a long time to obtain some results by the time I get my results back I will be 100%
Usually have a decent experience; however, today I encountered an extremely rude person on the phone when asking if the location was open today. It was a simple yes/no question, but turned into the gentleman trying to belittle me. …
terrible all my pregnancy I waited 1 hour and a half 2 hours for doctor petterson to attend my routine prenatal appointments on labor day yesterday I was alone not doctor Petterson oh hook with me my daughter was born and a nurse was the …
Horrible service from the family practice. My PCP is always too booked to see me or my family, therefore we have to go through the walk in. Just to get accused of seeing too many physicians. When i was able to obtain an appointment i was …
The Grace Clinic is the best clinic , hospital I have ever dealt with in every way. They are very knowledgeable and quick to respond. They even call me and ask how I’m feeling and if I need anything. They absolutely make you feel like your …
This place has no clue what they are doing. I came here a few years ago and had bloodwork done after being discharged from the hospital. I revisited to have bloodwork done again to make sure everything was running smoothly and they could …
If you want to overpay for medical care, get charged triple for the one visit you go to and then get it turned over to collections, then choose this place! We received several bills for the same visit, all different amounts and all …
Great technicians taking blood samples and I had a lot of them (15+). I have very small veins and they were very professional and courteous of how I was doing and if my blood was going to continue to flow to fill them all. Had to go to …
Today, I spoke with Betty, and it was a very meaningful conversation. Betty has great customer service skills. She explained the way that insurance works with different providers, and she was knowledgeable about the information that she provided to me. Thank you Miss Betty!!!
I love this clinic, I will never go anywhere else. Thank you to Amber Kemper, Ashley Donaldson and Shelly Hook.. You all are so wonderful and caring.
I go to grace clinic for my infusions for RA. Everyone is so nice to us. the nurse I have whose name is Cathy is very professional yet you know inside she really cares. I just love her, its easier taking the infusion with all the love showed there.
I don’t ever go to the doctor’s but HAD to last month and Dr. Nall was amazing (Gynecology- my sister recommended him)!! A couple of weeks later I got sick so I went again as a walk-in. I had to get a lot of testing done, everyone was very …
Been a patient here for 8yrs & the past year has been overwhelmingly frustrating!! This last year: needed labs done & it took 2hrs, daughter needed X-ray took 5hrs, I went in on Wednesday mid morning for upper respiratory… waited all …
Will never go back to this clinic again. If I could give a 0 star rating I would. Went in to follow up with Doctor Collins and the lady in the front desk kept saying my insurance was inactive. I called my insurance and they verified to her …
I had a great rapport with my doctor before he moved to Grace years ago. I never see him anymore unless I ask the nurse prac to go get him which is awkward. It would be nice to see the actual doctor once a year or so, without having to …
I had to call several times, over the course of 2 days in order for my doctor to send a simple prescription to the pharmacy.
My family and I have been to Grace Clinic numerous times over the years. Our family physicians are there and they are the best.
We love the fact you can get your blood draw, an X-Ray done, mammogram,etc. …
It has been our experience that regardless of how great a doctor or nurse practitioner is, if the staff does not take care of business after the appointment it is not worth your time or money. Being charged for a yearly checkup visit …
I have been using Grace Clinic since it opened. The staff has ALWAYS been corteous and friendly, willing to help and answer questions anytime. I love the parking lot assistance and the greeting at the door. I use a physician in the …
I went in for a female issue that was already uncomfortable to talk about with the male nurse, but then when the Dr. Or NP Hailey stepped in and I proceeded to explain what was going on with me she laughs and says “Sorry”. I did not feel comfortable at all and I will never come back.
My overall experience has been great until today and I have been a patient for a couple of years and my doc also treats my wife and both children. In this age of Covid I understand things are different however we should not be treated as …
The providers from original greeter to my last encounter at the lab were all pleasant, compassionate , efficient and accurate. This response is consistent with every visit I have made to this facility. I received an email with all the …
Grace clinic has very professional staff. You are always greeted and the runners escort you directly to your doctor’s office. There is hardly any wait time. I am very satisfied and thankful to have Dr. Crossnoe as my PCP.
Smooth process. 1st time there and was in and out in maybe an hour tops. The staff receptionists, staff, and the Dr were all very friendly. One minor issue is each person you come in contact with asks you whats going on even though you just …
Grace is an outstanding medical facility with fantastic doctors. I’ve never had the long waits other doctors visits can produce and the staff there is second to none. The phlebotomists at Grace are the best I’ve ever experienced, when …
Receptionist at vasanadtis office needs a lesson on etiquette. I have gone there for 3 years and she is still the same unfriendly, uncaring receptionists as she was from the beginning or I would give her the benefit of the doubt as having …
This is the best medical facility ever as far as getting me in on time. They also have Dr. Edward Leins on staff who has been my doctor since the early 1980’s. He’s a great doctor and I have followed him all around town. The front staff is …
I am so Grateful for Dr. Brinker for all he does at Grace Clinic. He is such a professional and humble physician to where nowadays there are only few and far between. Dr. Brinker saved my daughter with his intellectual knowledge and wasted …
When i tell you never again!!! I did the wait from home checked in at 9:30 they told me to come at 11 didn’t get seen till 1 and didn’t even get treated at left at 1:30 oh top it off they ran test on Tuesday and lost them
I love coming here. The staff is very professional. The place is organized. Great customer service. They are quick to get you checked in and they even walk you or direct you were you need to be seated to see the doctor. The doctors are very …
Where do I start? It’s been a nightmare of an experience for us. Recently, my son’s doctor claimed that all of his medical records where lost and the doctor had to treat him without any pertinent information for his complicated medical …
I just love Dr. May (founding physician), Dr. Hook, Dr. Carr and Dr. West and the other physicians I’ve seen in the walk in clinics. They are amazing. Some of the other administrative staff and medical staff are dry and to the point and …
I have been going to Grace for years and never had a problem until this week. When I accidently missed my appointment and the receptionist would not help me. When I called back the next day she had noted my account to not schedule with the doctor. So now I have to find a new doctor.
This place is the most unprofessional doctor’s office I have ever been to. My first visit there was fine. The wait was kind of crazy for having had an appointment, but the nurses and doctors were kind. I went in for a follow up 6 months …
Today I brought my grandson to get his physical, for sports,my daughter had registered him on line for his appointment.I get there and the lady in front (Jo )is so rude. I asked for help to log him in and she refused to help me. I said I …
At Grace Clinic, everyone was friendly and professional. As I entered the reception lobby, two greeters smiled and directed me to the appointment check-in area. Then, I was taken to the waiting room and was called in after a short while. As …
Grace use to be the absolute best physicians location in Lubbock, but since they got bought out by Covenant Hospital things have really went down hill. You can never get any of your doctors offices on the phone. You just get an answering …
The care my husband and I receive from our doctors (and their nurses!) has been excellent. We rarely have to wait more than 10 minutes and the facilities are comfortable. We highly recommend Grace Clinic to our family and friends.
At one point I was seeing multiple doctors and it was convenient that they were all in one building. It was also super convenient that a lot of there test and imaging is done in the same building. They have always been very professional …
I had an appointment with a doctor here for a month. I went to my appointment in 25 degree weather, paid my co-pay, and went to the waiting area to see my doctor. After a few moments a young woman came to me, apologized profusely, and said …
My family has been with Grace Clinic for over 6 years now and I honestly have no complaints. My kids love coming to the clinic because they know the nurses and our Doc is fantastic. They are all well acquainted with each of the patients and always remember our last visit, no matter how long in between it has been. Love Grace Clinic!!!
I went to Grace Medical Center (9/14/20) to get in contact with someone from the skin care clinic because when I would call no one would call me back and I submitted a request for a consultation online and no one contacted me that way …
I like my doctor, and the nurse practitioner that I see as my PCP, but unless you scheduling an appointment, don’t expect anyone to answer their phone for any other department. Also expect to have your call ignored or returned after 1 to 2 …
My son was there today and waited over 5 hours. Flu was negative, tested for covid but no results until tomorrow! Was told not to take any OTC meds with the medicine he was prescribed. Fever of 102. Bromfed is what was prescribed nothing …
I thought I really enjoyed this place and all the staff until this past week. I go in Monday morning for a possible broken elbow. I see Dr. Raedeke and she says that they will do an x-ray to see if there was a chip or if I did really break …
When we moved to Texas we had to choose a new family physician. It was really scary because my daughter had many food allergy problems and breathing problems. I wanted all our doctor’s to be within the same building and/or facility. I …
Since being bought by Covenant they went down hill and once Covenant was bought by Saint Joseph’s they just slaughtered Grace Clinic. All the doctors quit, they can’t do X-rays, MRI’s or lab work anymore. They have to outsource it to other …
The only reason I’m giving a 1 star is because I was charged $4,000 for a single RSV swab. I made sure to tel the doctor that I was uninsured and was told that the swabs I had done weren’t very expensive. Then I was slapped with a near …
I love Dr.Malhotra she is the and the people there are fantastic they do care about you ❤️.
I can’t believe to leave a review, you have to choose at least one star. I booked an appointment with Dr Vasandani two weeks in advance. I was newly diagnosed with Lupus and needed to see a professional to get some answers to some very …
This place sucks.. had labs done a week ago called to see results left message to call back still nothing… this is the worst..Lubbock everything is the worst. How and why do you think Lubbock medical facilities are good?
I recently was diagnosed with beginning stages of rheumatoid arthritis. We then moved here to LBK and my Dr referred me to Dr Vasandani. I made the appointment, but had to wait 4 months to get in. …
I have been going to Grace Clinic for many years. They have always been kind and professional. I liked the fact that you could have labs, imaging and see a doctor all at the same place. …
I want to thank Ryan Bullard for the excellent care my family received from him in the last two weeks. Especially in a time when the clinic was extremely busy. He was very professional, patient, knowledgeable and caring.
Its been great experiences until now. We called to see if they excepted walk-ins today. The person that answered said until 3:45. We got there at 2. They then told us they didn’t have anyone on staff for medicaid. I just wish they would get …
First time I’ve been to a clinic as I don’t have insurance so I usually just tough stuff out. After this experience I will probably go somewhere else if I have to go again. High office visit fee before even being asked what I needed to be …
Grace clinic was Not designed for patients! Esp disabled patients! Long walk to Dr offices & if you need a wheelchair they are extremely uncomfortable. The seat is VERY low and difficult to get foot rests in place. The aide will leave you …
The wait for someone to connect you to your extention is so long. When someone finally answers the call is dropped, just this morning I’ve been disconnected 3 times already. I suggest extentions so people can dial it themselves.
I was told I could get labs until 7p only to be talked down to very rudely by the “security guard “. So if you want to be treated like a second class citizen this might be your place. One of many reasons I would suspect providers are jumping ship like the titanic.
I want to brag on Toni (Tony?) who takes calls for Darlene Cornwell. She is always friendly and she is extremely efficient. I moved to another town and Toni has helped me through struggles of transferring prescriptions! She is amazing!!!
On Thursday I had a very frustrating experience here. I was suppose to come back on Friday for an ultrasound after being seen by Dr. May. The clinic told me I was able to come back tomorrow for the imaging test and I took off work to do so. …
The process for accepting walk-ins needs to be more efficient. Wait time is always 1-2 hours. Have more physicians dedicated to walk-ins.
I have the most amazing care team !! Dr. Hannel Dr vasandani Dr Owen !! But nurses are the backbone!! You have some awesome humans that take amazing care of their patients! Tyler nurse in infusion should be teaching other nurses! He is 1 of many !