Gynecologists at Gramercy Gynecology in New York and Chelsea, NY offer birth control methods andpills, minimally invasive gynecologic surgery, … See more
This place did not complete the service I went in for, over charged me, and then I had to deal with their billing department who is extremely rude and unprofessional. Go ANYWHERE but here.
Obviously no one ever answers the phone When ever I need a prescription refilled I call for days and no one answers. My voicemail messages go unattended as well.
I’ve been going here a few years but today I need to reach them to set up an appointment for an issue and can’t get a single person on the phone. I’ve called a dozen times throughout the day and left a message on the one voice inbox that wasn’t full. What’s going on? Y’all taking an off day right when I need you?
Love Dr Liu, the staff is rude and has costed me tons of time fixing their mistakes (charging the wrong insurance, threatening to send bills to collections that have already been paid, etc).
All the bad reviews about bad reception desk personal are true. Didn’t even make to the doctor – had to leave because of how rude and unprofessional they are. Very bad experience including the conversation with the manger!
This doctor office was one of least favorite places to go to – not only did I feel like the doctor I saw didnt give me any care and judged me based on any choices I made, the office constantly harasses me with consistent phone calls.
The front desk staff was incredibly rude, short, and condescending. They made me feel very uncomfortable. I will not be coming back. Very unprofessional and I would not recommend.
The doctors are great. But the front desk is rude and frankly I don’t have time to deal with them. It’s unfortunate that I have to find a new doctor because of it.
I couldn’t even book an appointment because the reception staff was so rude. I was just looking for a few simple answers and she hung up on me twice and put me on hold about 10 times before I could ask a question. If this is any indication of what my experience would be here then I will certainly go elsewhere.
I’ve always had a great experience here, and have no complaints. My appointments are quick and on time and they are very efficient which is great when you don’t have lots of time. I would definitely recommend.
Iv been trying to call all week for my lab results when I was told they would only take one day. No body answers any of the lines nor do they return voicemails.
Absolutely the worst staff I have ever interacted with. If you would like quality medical care, DO NOT come here. The staff treats you like garbage and refuses to apologize for their mistakes.
The staff is so incredibly rude that even though the doctors are great, I do not recommend this office. It’s taken months to schedule an IUD insertion and once it’s in, I do not plan on going back there.
This place is genuinely the worst. Everyone is beyond unprofessional, they never think to answer the phone, and good luck getting your prescriptions filled. Shocked they’re still in business
Very rude staff. Phones never answered. Never call back with blood results no matter how many times you ask them to. Phoned me screaming and demanding that I owed them money when they didn’t send bill to my insurance first. Terrible …
They never answer the phone, the only way to get through is to hound the phone lines. After this refill I will be finding another place who actually answers the phone and connects patients with doctors.
Love the doctors at this practice. Yes, sometimes the front desk can be sassy…but I haven’t had an extremely unpleasant experience here!? Do not discount these doctors!
Had had good experiences my first few times here, but the office is not run well at all. They do not pick up any phone calls and won’t respond to voicemails, forcing you to schedule an appointment to discuss any follow up concerns. I will not be going back here due to this.
Horrible experience. The doctor inserted an IUD. It was inserted incorrectly. I came in a month after it was inserted to report pain and nothing was done. 6 months later I’m in emergency surgery having it removed. A woman’s nightmare.
Why do you not answer or return any phone calls? I’ve had great experiences with doctors and NPs but there’s no easy way to communicate with this office.
Giving two stars because the doctor I met with was very helpful and personable. The rest of this office is extremely difficult to work with and very frustrating. Inconsistencies with billing, rude staff and overall very unhelpful.
I wish I could give them 0 stars. The front office is horrendous. They scheduled an appointment for me when the doctor wasn’t even in the office and when I showed up they yelled at me and blamed me for not knowing she wouldn’t be in. They …
Horrendous customer service. Similar to the remark below, I went to Gramercy Gynecology for my annual exam as I have done in past years and went over standard comments & concerns. I was then billed separately for an office visit. When …
I went for a Preventive Care visit (should be covered 100% by insurance) and was charged a copay for telling the doctor that I had an irregular period. Be careful of what you saying during a preventive care visit because they will charge you for EVERYTHING you say!!!
I have been on hold for over 30 minutes with this office. Called someone picked up and said please hold and that was 30 minutes ago. I have been to lazy to find another doctor but I think it’s finally time. I’ve never had to wait now 35 …
I went back in per Jennifer’s instruction just for blood work for a HBA1c test. My appointment was at 9:30am and I arrived 15 minutes earlier. I usually wait patiently until I am called but on that day, I have to leave in 30 mins for a …
This people are soooo unprofessional my doctor Rachel L. Barr Grzesh suggest me to do a genetic test since I am looking for pregnancy, without informed me that insurance doesn’t cover the whole expensive now I am sitting at my couch just …
Staff was helpful and polite, I called and gave my insurance information so everything was verified and I knew just what I needed to pay. There’s was a bit of a wait because of an emergency, the staff kept me informed of the wait. Don’t understand why the negative reviews
Rang up on behalf of my Wife, who was in a work meeting to organise her prescription to be sent out.
Don’t think I’ve ever spoken to a more unfriendly voice over the phone in my …
Do not go here. Period. Full stop. There must be some good people working here, but in general, this office has been very difficult over the past many years I’ve stupidly been a patient. From long wait times, to never answering the phone …
Doctors, Nurses and medical staff are good but the reception, front desk, and those who answer the phone are incredibly rude and unhelpful. It’s like they go out of their way to make it difficult for you and find a way to add charges to your insurance.
I have been going to Gramercy Gyno for 2 years now and I love the doctors here, they’re my absolute favorite! Special thanks to Connie Lui for helping me out today. She was very kind and informative!
Dr. Liu is great but I have been trying to get a hold of the office for two days calling multiple tomes during open office hours and leaving multiple messages with no response. No basic human decency from the office.
This institution seems rather heartless and cold with its billing procedures. I went in for a basic Annual exam and upon asking some questions (not realizing this would actually change the billing code), I was left with a co-pay. No other …
Doctor Rowen is nice but to see her you have to deal with the staff at the front desk… totally passive aggressive (on a good day) and usually impolite ladies. Here is my message should they read this review: honey, if you hate your life/job, do something for yourself but don’t take it on us: it won’t help!
Had a really wonderful experience. Front desk staff patiently helped my understand my confusing insurance. Dr Jha was amazing, professional and kind. The nurse that drew blood was wonderful. …
I wish I could do zero stars. This was THE WORST experience I have EVER had at a doctors office. I will say I am a frequenter of doctors all over the place because I have moved so much in my life. My main OBGYN is in Cleveland Ohio. They …
Getting someone on the phone is impossible. Bedside manner of NP was cringey and felt like I was speaking to a robot. Terrible experience everytime I go…offically changing doctors.
The doctor always seems rushed though I think she’s probably a good doctor. You feel like you were sent through on a conveyor belt. The staff is SO unresponsive. You need to call 3-4 times for someone to even pick up to answer a question.
Only putting 3 stars because the doctor was nice and listened to my concerns. Tried to post a review on Zocdoc but the won’t allow bad reviews to be published… …
Nurses are very inexperienced. My wife got a huge blood mark after the blood work. The nurses don’t have the common sense to use baby needles for the small blood veins.
Been trying to reach nurse line or front office for 2 weeks after leaving several messages and still no call back which is horrible when you may have a concern regarding health; …
Dont. Go. Here.
Please trust your health to different doctors. I was a patient for a few years and they failed to diagnose a serious matter (hormonal), despite my multiple …
This practice is awful. One nurse I spoke with had the biggest attitude and seemed extremely under qualified as she was unable to answer a handful of questions. The lack of care for their patients is alarming.
Do not go to this practice. They are currently withholding my birth control which is covered by the state and refusing my phone calls until my next appointment…. which isn’t for a bit because they are booked. Was told by customer service …
The staff here is terrible. They are not nice or helpful in the least bit. I submitted an email request as directed for a release of medical records to see a new doctor based on poor experiences here and I continue to be delayed. I could …
They are extremely arrogant, I requested an appointment with Dr. Lui and they just gave me someone else. Over the phone they make it seem as if they are doing you a favor when you are making an appointment. I would not recommend when there are so many capable Physicians out there.
Stay away! If I could give -100 stars, I would. At first, I liked Stephanie Donohue, but after being sent for a test I never heard back. I called for 3 weeks straight only to deal with rude receptionists and had to turn to an alternative DR …
The most rude, obnoxious and unprofessional enployees I have ever seen. I booked my appointment on ZocDoc and called on the day to confirm if it’s booked . They told me it’s not today it’s the day after. When I arrived the day after they …
I personally had a great experience, the front desk is very busy and the ladies have a lot on there hand. but not once were they rude. On the contrary they were very helpful and understanding of my time limit. I also had the pleasure of meeting Stephanie Donohue and She was wonderful. I will return to see her for my next visit.
Awful experience. Went for a colposcopy, and even though Dr Jah (not sure she is a doctor) said she couldnt see anything wrong, she took 3 samples of tissue for biopsies, just to make money off the insurance! 48h later I was still bleeding. …
went to see OBGYN at their location in 23rd st, arrived 10 min before my apt, they told me that the doctor I am coming to see is at another location on 29th st and 7th ave. This wd be great to know before. By the time I got to 7th avenue, …
The receptionist is incredibly rude, they charged me $117 for a check up even with my insurance. I’ve been trying to know why they charged me that much since they didn’t even give me the bill and no one answers in administration. So I had …
Wait and wait some more… the medical service I received there was always fine. But they always run late. I’ve usually waited around an hour or more for appointments. There’s been a wait on phone calls as well. So the doctors and …
Horrible. If I had more time I would list out every single problem I have had with this office over the past three years but I refuse to spend anymore time thinking about their sorry pathetic unreliable excuse for a medical practice. If …
I saw Dr. Liu for years. I put up with the terrible, unprofessional staff at the front desk because I enjoyed Dr. Liu so much but in the end it’s not worth it. I had to call several times while at the pharmacy because they continuously …
went for preventative care and the doctor asked me if I have any issues. I said a minor issue and boom! without me knowing the testing was done and I received a bill. while my preventative is fully covered, the billing person told me it was not preventative. I told them clearly I just came for preventative!!!
The most unprofessional rude group of people that call themselves professionals. Front desk staff is horrible. Debbie has the biggest attitude not only two patients but two people she speaks with on the phone. How dare she speak down to …
Please Read!!!! They bill your insurance for things that are fully covered for your office visit. Do not mention any other issues while going as it gives them a reason to TAKE ADVANTAGE of your insurance and bill you. DO NOT RECOMMEND!!!!! Filing an insurance appeal as we speak.
My visit here was amazing. The staff was kind and very professional. The doctor answered all my questions and made me feel super comfortable. She also called me back when I had concerns.
This is the worst experience I’ve had at a medical practice, they don’t deserve a star.
In my case It was a medical emergency and my regular gynecologist was out of …
Hands down the most unprofessional practice I have ever been to. I saw an NP and asked to see a pamphlet of information on the different types of contraception available and she comes back with a sheet of computer paper with a small chart …
Not sure where all these bad reviews are coming from… I have been a patient of Dr. Barr for over a year now, and have never had a bad experience here. Yes, it is a busy office and the receptionists are working at a furious pace, but I …
Connie was great. Office sucks – they spelled my name wrong on paperwork which was an issue with the referred doctor, they didn’t register my referral with the next doctor and they simply don’t answer the phone of call back voicemails. I …
The doctors are great, but literally every single year they mess up my birth control prescription and it’s a whole production to get it sorted out. When you call they never answer the phone and then when you go to leave a message the …
Pretty much everything everyone else said is true. Some of the front desk staff are really nice though. I dislike how they sometimes don’t like to answer things via phone. I just paid for an appt that was less than a minute. “Medicine …
I wish I read these reviews first. The medical staff seemed totally annoyed at me for even coming in. Dr. Jaffe acted like she couldn’t be bothered to give me an exam, and hurriedly talked me out of doing it even though it was the reason …
For the past 3 years I’ve come in for my annual and waited nearly 2 hours to see the doctor. Although Dr. Connie Lou is excellent, as a working woman I don’t have the time to spend waiting so long. It’s unfortunate I’ll have to find a new OBGYN where they have a better scheduling staff.
Dr. Liu was recommended to me several years ago by a close friend. She is by far one of the most caring and knowledgeable healthcare providers I know. I never feel rushed; I always feel listened to and heard. I actually look forward to my …
The WORST office I have ever been to. I have been going here once a year for the past 3 years to see Connie Liu and every single time I waited over an hour with the receptionist telling me that it would only be a short wait. They are so …
I’ll start by saying that doctor Julia Jaffe was really knowledgeable, kind and nice. However the staff at the reception desk is just incompetent. They had me come in (scheduled) for an ultrasound on a day that the ultrasound technician was …
Everyone waits in the doctor’s office. But to be made to wait for over an hour without anyone offering and update, explanation or apology is not good bedside manner. I am not commenting on the quality of medical care in this review, but how insensitively the office is managed.
After not having calls returned for three weeks, went directly to the office to get my own medical records. Was told they have no record of a procedure done that was most definitely done as I have the appointment receipts and bill from it. …
The staff here are completely incompetent. I came in here for an appointment last year and they proceeded to mis-diagnose me three times in a row- ultimately after months of pain, I diagnosed myself by reading research online and confirming …
Doctor herself is good, but this place is poorly run. They then bill me directly without notification, and when I called the billing department, they told me too bad it’s not covered, and the patient is supposed to study the insurance …
The most trash doctors office. DON’T go. The doctor herself if nonchalant and doesnt care about her patients. The billing department is useless. I have a $1200 bill the doctor refuses to change the billing code for and is now also …
Trying to reach the office through email or phone is useless. I have emailed twice and called 3 separate times to cancel an appointment and there is no response. The most basics of running a business and ease of communication and the lack thereof should make you reconsider coming here,
The doctor herself was fine, if a little matter-of-fact and rushed, but the office is hard to reach by phone and both the reception and billing staff can be abrupt and seem unfriendly. To be fair, they seem to be under a lot of pressure – …
I rarely write reviews, but I have been contacted daily for the past week (left voicemail too) and my insurance sent over an email that said urgent and no one got back to me. I enjoy the place, always warm and Dr.Jaffe is great, but this type of treatment is not great.
This is the worst doctors experience I’ve had. The office is inconsistent with what each person tells you from the front desk to billing. They verified my insurance before my first visit once arriving they told me I could not see anyone …
I would give zero stars if possible. Horrifying experience.
I didn’t get seen by Julia Jaffe herself, (I believe it was doctor Brenda) but she seemed unqualified for the position. She finished every sentence (every. …
The appointment itself was fine but it wasn’t until I got the bill in the mail that I was truly dissappointed. I went in for my annual exam and when the doctor asked me if I had any other concerns….and I did so I brought them up. All in …
Ive never felt more comfortable with a doctor in my life. Not only did she explain everything thoroughly, she was kind, relatable and caring. Her ability to understand other women clearly is non-intimidating and invigorating. No longer nervous about my annual… something I am grateful for.
Have been a patient at this office for 2 years now and hadn’t had any issues outside of the expected wait. Now, I’ve had the hardest time being able to speak with someone. I’ve called consistently for a week now and left messages but no one answers the phone. May be time to look for a new gynecologist 🙁
The reviews here are not exaggerated. I’ve been going to this practice for many years only because of no time to research and find a new GYN but I’m at the point of no return. …
Terrible practice. Any new patient should look for another office and strongly consider the negative reviews here, on yelp and Zocdoc. I was a new patient who arrived 18 minutes after my appt due to commuting issues. The receptionist told …
Truly horrible practice. Please do not go here, I have been through hell with them and don’t really know what else to do short of suing them. I had surgery with Dr. Jaffee last May, had complications, each appointment post surgery lasted …
The phones are frequently turned off and rerouted to an answering service during hours in which the office is listed as open. On Monday’s they are supposedly open till 7pm but phones are turned off before 5pm. Often when I have tried to …
Horrendous experience each and every time I’ve gone. Listen to the reviews – the front desk staff are rude, unprofessional, they cut you off/hang up on you on the phone, don’t answer your questions, and are absolutely incompetent in the …
Do not go here! This place is unprofessional and untrustworthy. They make it very obvious that they are only interested in taking your money. The miscommunication between the doctors and front desk is beyond my understanding. Dr. Jaffe is …
I gave it two stars because the doctor was nice the 1st time i met with her, but it was a quick visit so it wasnt anything special. I wasnt going to leave a review because i knew i would get over the way i felt when i came into the office …
Dr. Connie Lou is great however their IUD Coordinator and staff don’t know how to properly communicate with patients. I went in a month before my IUD expired to make sure to have my replacement ordered in a timely manner and gave them a …
I will echo what many of these reviews have said: If you care about your health & wellbeing DO NOT GO HERE.
TL;DR – multiple misdiagnoses, lack of empathy, and terrible bedside manners. …
I called to make a long overdue appointment, the first person was ok but I quickly noticed her tone and figured she must be really busy. However, the person I spoke to afterward to change my appointment became annoyed and condescending. …
Dr. Connie is a gem however the front desk staff is completely inadequate and unprofessional! I went in for my 2:40pm appointment; I checked in with the front desk and despite them having my records visible to them they failed to realize …
Worst front of staff experience.
Front desk obviously doesn’t care about patients. Tried making an appointment for months and every time i called they either never picked up, picked up then …
I went in for my annual and noted on entry forms that I had a question/concern– my periods were irregular and wanted to know about more birth control options. The women at the front desk told me I could not, under any circumstances, ask my …
I would have given 0 stars if I could. Their is no communication between the front desk, nurses and Dr. Jaffe. Dr. Jaffe was very polite when I had my first appointment. She advised me to undergo an ultrasound and the nurse informed me that …
I have never had anything other than a very positive experience here and have been a patient for more than 5 years. Dr. Liu is a gem, one of my favorite doctors. She is patient, kind, thorough and extremely on top of her patients’ needs. …
I have never been addressed so shortly or impolitely by staff ever. My first two visits were great, but every interaction afterward was awful. I was having a medical issue and requested telehealth during the pandemic and Dr. Jaffe was rude …
Trying to get a refill is nearly impossible. They do not prioritize any of their patients. The doctors are ok at this office, but not worth the hurdles to get a refill on something so simple. Will not be coming back.
I’ve been a patient here for several years and finally made the smart decision to find a new OB-GYN. Every time I would go to the office I would have to wait at least an hour in the waiting room. If I need a refill prescription I have to …
Wow! Stay away. Went in for follow-up checkup on a procedure I had 3 weeks ago. I had not received any bills but upon arrival for appointment I was informed I had an outstanding balance and the doctor would not see me until bill was as …
I have been going to Dr. Liu for 9 years and have always had a good experience. She takes her time to listen to all of one’s questions and concerns and takes the time to fully answers questions. The wait times can get long, but I have …
Every single time I visited Dr. Connie Liu for a scheduled appointment, I had to wait OVER AN HOUR. I would have been understanding if it was a one time event, but it consistently happened with three consecutive visits. It’s highly …
I met with Dr Liu today. I was very apprehensive and nervous about a possibly painful procedure and what to expect from a new doctor. She was wonderful – addressed my fears very clearly, gave me really practical advice that made me feel she …
This is absolutely the worst run medical office I’ve ever experienced. I needed to speak with a nurse to discuss medication options as my insurance no longer covered my prescription. I left 7+ messages on their machine across the course of …
The absolute WORST. I always have to wait an hour minimum no matter how early I arrive before my appointment. Dr Liu is sweet but leaves in and out of my appointment as things arise in the office, making my visit last way longer than it …
I have been going to the Gramercy Gynecology at 115 E 23rd St, NYC, NY 10010 for over two years now, and I have no complains whatsoever. My doctor is Julia Jaffe. I absolutely love her! I can address any concerns/ask the most ridiculous …
I urge you not to use Gramercy Gynecology. Over the years, the staff is hard to reach for appointments, billing questions, and the doctors are downright cold and unethical. …
I loved Dr Lui, but the office is such a mess, it became the worst medical experience I’ve ever had. Such a shame since she is lovely. I had a minor medical procedure, and when I showed up, a doctor I have never met walked into the room, dr …
It is nearly IMPOSSIBLE to get in touch with anyone at this office. I have been trying to get in touch with someone, ANYONE, for almost a week now and no answer! No response to emails, not picking up phone calls. I was able to find out they …
I’ve been waiting on ultrasound results for nearly FIVE weeks. I’ve called multiple times – “oh, we’ll make a note for the doctor” – and still nothing! I also called today and couldn’t get ahold of anyone. It’s to the point where I’ll probably need to go somewhere else and do the test again. And pay again. Ridiculous.
Overall a very disappointed experience.
I visited Gramercy Gynecology in early September for a well women exam.The nurses were very rude and impatient. Didn’t provide clear instructions and didn’t …
I hate leaving negative reviews, and I did love Dr. Awosogba, but I’ve been trying to get a prescription refill for almost a month now and can’t seem to get a hold of anyone. They’ve called me back once (after I left multiple messages over …
The receptionist was rude and nasty. The GYN I saw made it seem like I was inconveniencing her and her bed-side manner was atrocious. Meanwhile your billing my insurance to put food on your familes table. Yeah no!!! this place is a HUGE NO !!!!
I’m not sure why this office has negative reviews. I found Dr. Julia Jaffe on ZocDoc and she was amazing! I am new to the city and needed a new gynecologist. She recommended a fix for my hormonal acne with an oral birth control, and made …
I am so disappointed to write this review. First, this is NOT a review of my doctor, Dr. Liu, who is AMAZING and the best GYN I’ve ever had, this is about the office itself. I’ve been a client here for three, maybe four, years. The entire …
Call, press 1, wait for the “leave a voicemail” tone. Hang up. Repeat until someone answers. Usually takes about 6 tries before someone answers. Also MAKE SURE you know exactly which location you’re being booked in at, as they default to …
I’ve been coming to Gramercy Gynecology for 3 or 4 years. I’m surprised it gets such bad reviews. Every doctor and nurse I’ve seen here has been professional, gentle and thorough. I typically wait 15-20 minutes and then am in and out of the …
I came here looking for a new gynecologist. Needless to say, I will keep looking. Dr. Marsan and the front desk staff are not what anyone should accept. The front desk staff were not friendly and made me feel bad for not including my …
Don’t waste your time. The doctors here are nice, but the rest of the office is a total mess. As others have stated, be prepared to wait around an hour for your appointment to start, if it even happens at all. I had an appointment scheduled …
I would give zero stars if I could. Dr. Jaffe is listed as an Obstetrics doctor on NYU’s listing, and their office number is listed in the same space as an OBGYN. Called, made appointment, documented and verbalized it was for pregnancy in …
I never have written a review, but given what a horrible business this is I’m making a special effort. I’ve gone here for several years and it has steadily gotten worse in service, and in quality. …
No idea why this place is still in business. After booking online and getting multiple confirmations both via email and text, I showed up to be told that “that appointment time doesn’t exist.” After I showed them my confirmation email, the …
They tried to bill my appointment for contraception as not preventative care in multiple instances I have tried contacting the company, various times over email and phone (in one event a call respondent started arguing with me on the proper …
Great experience with the team there from the first call when I reached out. Booking appointments and follow-ups was very easy. I contacted them for a laparoscopic surgery and was assigned MD’s assistant to help with coordination. She was …
The appointment itself was pretty okay. Dr. jaafe was fine, not great and not bad. However, it’s when you leave the office and try to get results on your visit that is the worst. It’s like they’re happy they got your money and could care …
I truly cannot express into words how awful this place is. I would give it negative stars if it were an option. First of all I’ve never met my actual doctor, only a very odd nurse who makes me uncomfortable. But that’s not my biggest …
I hate leaving bad reviews…I figure there is enough negativity in the world and I’d rather not add to it. However, my experience just trying to book an annual appointment this year with my doctor at Gramercy (Dr. Liu, who I really liked) …
Do not go here if you’d ever like to get in touch with the staff! While the doctors are pleasant and helpful, I have called the office and tried to contact a nurse/the doctor 6 times following a visit. I then selected to contact an operator …
AVOID THIS PRACTICE AT ALL COSTS!!!! They could not be more rude or unprofessional. I was informed that I could not see the doctor I had planned to see because of an emergency and asked if I would like to see another doctor and I said yes. …
If I could give this place negative stars, I would. Aside from the dirty office and lack of bedside manner which is a problem in itself, there is zero effort from the staff to assist patients with their needs. Dr. Jaffe supposedly ordered …
The operations of Gramercy Gynecology is very inefficient, and the front-desk staff is extremely rude and don’t understand customer service. I was running late to my appointment due to subway delays (despite leaving my apartment promptly), …
Astoundingly slow, unreachable, and incompetent staff. Phones are broken half the time. When someone answers, they say they’ll call you back and never do. I literally dread every time I have to ask them for anything. I am finally switching …
I went in with for a well woman exam with pap with insurance. I was charged $78 up front because they wouldn’t accept that a well woman with pap was different from a regular physical (insurance issue) We can write that off as an insurance …
Absolutely horrible customer service. I’m a student, and this office is in convenient proximity to my university, in network, and I really like Dr. Brennan. But getting a prescription refill, calling the office, and their customer service …
The worst people are working there, especially the front desk! First of all the main doctor can’t do ultrasound so I had to make a bunch of visits to schedule an ultrasound. Who knew that the ultrasound doctor can’t give me the results …
They force you to sign that you will pay for services that are not covered by insurance, even when you are in network and they absolutely should be covered by insurance. Gross over billing. The nurse made me come in for follow ups that I …
The most horrible experience I’ve ever had at a doctor’s office. It was extremely difficult to get in touch with anyone at this office. Prior to making my appt, I tried to call and confirm the time but no one answered. I left a voicemail …
I called to make an appt, several times, left voicemails after being told they’d call me back. Nothing. Made an appt online, providing detail in the “reason for your visit” question box. Then I show up and they tell me they don’t have the …
Terrible experience, I went there three times to this practice to give them a chance to do better…. They were terrible each time. 1/ long wait (45mins) 2/ You have to constantly chase to make sure they send your prescription to the pharmacy …
agree with other reviewers about not being able to get in touch with anyone. I’ve had a similar situation a dozen times over the years trying to ask simple questions, saying they’ll call me back, and never do. The front desk staff is …
My experience here has been stellar! I am always seen right away and treated with respect. Whenever I have question or update, I have been able to send an email and get a response right away and my messages forwarded to my doctor. Dr. …
This has truly been the absolute worst experience I have ever had at any medical establishment. If you are debating going to this location, don’t do it. I have left now a total of six voicemails over the course of four days for a …
I’ve been going to Gramercy Gynecology for a year now and am switching offices/doctors because of how frustrating my experiences have been. It is so difficult to get in touch with anyone, especially for simple requests like refilling …
If I could give zero stars I would, I’ve never been to a more disorganized doctor’s office in my life. It is near impossible to get someone on the phone for basic questions, let alone if you have an important medical question. They have an …
great doctor, my trusted obg
Unprofessional
I love Dr. Liu!
The Stuff there is really rude and unprofessional!
The worst doctor’s experience ever.
The worst. So rude. Do not come here.
Just at looking the review I can tell this place is horrible. DONT GO HERE FIND ANOTHER PLACE
They never answer the phone. Literally never. Try calling them, they won’t answer.
Stephanie was amazing! I will definitely be back to see her
Her office staff is the literal worst. Good luck even getting through on the phone.
This place is a waist of time! Don’t think about booking an appointment here. There website description is inaccurate!
This place did not complete the service I went in for, over charged me, and then I had to deal with their billing department who is extremely rude and unprofessional. Go ANYWHERE but here.
Great staff and care
overcharged by claiming i had two visits when i saw the doctor for maybe 20 mins.
There are better gynecologists in NYC. Take care of your body by going to a better place.
Literally impossible to make an appointment. I’ve been calling for almost 3 weeks. They never pick up the phone.
Obviously no one ever answers the phone When ever I need a prescription refilled I call for days and no one answers. My voicemail messages go unattended as well.
Billing department is terrible and will give you incorrect information on how to handle payment/insurance.
Dr. Rowen is great but her staff is absolutely horrible. I’ve never interacted with more unfriendly, unhappy, unprofessional staff.
How can you make an appointment if no one ever picks up the phone. been calling for 3 weeks… no luck… I guess I’ll find other dortor.
Very quick and professional. The space was clean, there was clear communication and all my questions were answered.
I’ve been going here a few years but today I need to reach them to set up an appointment for an issue and can’t get a single person on the phone. I’ve called a dozen times throughout the day and left a message on the one voice inbox that wasn’t full. What’s going on? Y’all taking an off day right when I need you?
Love Dr Liu, the staff is rude and has costed me tons of time fixing their mistakes (charging the wrong insurance, threatening to send bills to collections that have already been paid, etc).
All the bad reviews about bad reception desk personal are true. Didn’t even make to the doctor – had to leave because of how rude and unprofessional they are. Very bad experience including the conversation with the manger!
This doctor office was one of least favorite places to go to – not only did I feel like the doctor I saw didnt give me any care and judged me based on any choices I made, the office constantly harasses me with consistent phone calls.
Doctor was great, however trying to reach the office is nearly impossible . Would not recommend this office to anyone stay away .
They were listed under my insurance on zocdoc and after I sat waiting for 30 min was told I was out of network. …
The front desk staff was incredibly rude, short, and condescending. They made me feel very uncomfortable. I will not be coming back. Very unprofessional and I would not recommend.
The doctors are great. But the front desk is rude and frankly I don’t have time to deal with them. It’s unfortunate that I have to find a new doctor because of it.
I couldn’t even book an appointment because the reception staff was so rude. I was just looking for a few simple answers and she hung up on me twice and put me on hold about 10 times before I could ask a question. If this is any indication of what my experience would be here then I will certainly go elsewhere.
Despite waiting for an hour while having the first appointment of the day, I had a good experience with Dr. Jaffe. Front staff were courteous as well.
Dr. Barr is super sweet and professional. Spent years trying to find a decent Obgyn and finally found a good one. Would recommend to anyone!
I’ve always had a great experience here, and have no complaints. My appointments are quick and on time and they are very efficient which is great when you don’t have lots of time. I would definitely recommend.
Iv been trying to call all week for my lab results when I was told they would only take one day. No body answers any of the lines nor do they return voicemails.
Absolutely the worst staff I have ever interacted with. If you would like quality medical care, DO NOT come here. The staff treats you like garbage and refuses to apologize for their mistakes.
The staff is so incredibly rude that even though the doctors are great, I do not recommend this office. It’s taken months to schedule an IUD insertion and once it’s in, I do not plan on going back there.
This place is genuinely the worst. Everyone is beyond unprofessional, they never think to answer the phone, and good luck getting your prescriptions filled. Shocked they’re still in business
No one answers the phone! Been calling for weeks- all different times of the day. No one answers. I’ve emailed. No one answers.
Very rude staff. Phones never answered. Never call back with blood results no matter how many times you ask them to. Phoned me screaming and demanding that I owed them money when they didn’t send bill to my insurance first. Terrible …
They never answer the phone, the only way to get through is to hound the phone lines. After this refill I will be finding another place who actually answers the phone and connects patients with doctors.
Love the doctors at this practice. Yes, sometimes the front desk can be sassy…but I haven’t had an extremely unpleasant experience here!? Do not discount these doctors!
Horrible! They don’t return calls and forget if you need your records transfer you’ll be dead….
Horrible experience with the NP – can’t speak for the doctor at the practice. She was rude, dismissive and unhelpful.
Had had good experiences my first few times here, but the office is not run well at all. They do not pick up any phone calls and won’t respond to voicemails, forcing you to schedule an appointment to discuss any follow up concerns. I will not be going back here due to this.
Horrible experience. The doctor inserted an IUD. It was inserted incorrectly. I came in a month after it was inserted to report pain and nothing was done. 6 months later I’m in emergency surgery having it removed. A woman’s nightmare.
Why do you not answer or return any phone calls? I’ve had great experiences with doctors and NPs but there’s no easy way to communicate with this office.
Giving two stars because the doctor I met with was very helpful and personable. The rest of this office is extremely difficult to work with and very frustrating. Inconsistencies with billing, rude staff and overall very unhelpful.
I wish I could give them 0 stars. The front office is horrendous. They scheduled an appointment for me when the doctor wasn’t even in the office and when I showed up they yelled at me and blamed me for not knowing she wouldn’t be in. They …
Horrendous customer service. Similar to the remark below, I went to Gramercy Gynecology for my annual exam as I have done in past years and went over standard comments & concerns. I was then billed separately for an office visit. When …
Very nice each time I’ve interacted with the receptionists. Great doctors [especially Dr. Jha] and very accommodating. Always felt taken care of.
I went for a Preventive Care visit (should be covered 100% by insurance) and was charged a copay for telling the doctor that I had an irregular period. Be careful of what you saying during a preventive care visit because they will charge you for EVERYTHING you say!!!
Do they even have a phone? If so, does anyone know how to answer it? Could not recommend any less.
I have seen multiple doctors there, and they were all incredible. I highly recommend coming to Gramercy Gynecology! I am definitely coming back!
I have been on hold for over 30 minutes with this office. Called someone picked up and said please hold and that was 30 minutes ago. I have been to lazy to find another doctor but I think it’s finally time. I’ve never had to wait now 35 …
I went back in per Jennifer’s instruction just for blood work for a HBA1c test. My appointment was at 9:30am and I arrived 15 minutes earlier. I usually wait patiently until I am called but on that day, I have to leave in 30 mins for a …
This people are soooo unprofessional my doctor Rachel L. Barr Grzesh suggest me to do a genetic test since I am looking for pregnancy, without informed me that insurance doesn’t cover the whole expensive now I am sitting at my couch just …
Staff was helpful and polite, I called and gave my insurance information so everything was verified and I knew just what I needed to pay. There’s was a bit of a wait because of an emergency, the staff kept me informed of the wait. Don’t understand why the negative reviews
Rang up on behalf of my Wife, who was in a work meeting to organise her prescription to be sent out.
Don’t think I’ve ever spoken to a more unfriendly voice over the phone in my …
Do not go here. Period. Full stop. There must be some good people working here, but in general, this office has been very difficult over the past many years I’ve stupidly been a patient. From long wait times, to never answering the phone …
Doctors, Nurses and medical staff are good but the reception, front desk, and those who answer the phone are incredibly rude and unhelpful. It’s like they go out of their way to make it difficult for you and find a way to add charges to your insurance.
I have been going to Gramercy Gyno for 2 years now and I love the doctors here, they’re my absolute favorite! Special thanks to Connie Lui for helping me out today. She was very kind and informative!
Dr. Liu is great but I have been trying to get a hold of the office for two days calling multiple tomes during open office hours and leaving multiple messages with no response. No basic human decency from the office.
This institution seems rather heartless and cold with its billing procedures. I went in for a basic Annual exam and upon asking some questions (not realizing this would actually change the billing code), I was left with a co-pay. No other …
Doctor Rowen is nice but to see her you have to deal with the staff at the front desk… totally passive aggressive (on a good day) and usually impolite ladies. Here is my message should they read this review: honey, if you hate your life/job, do something for yourself but don’t take it on us: it won’t help!
Had a really wonderful experience. Front desk staff patiently helped my understand my confusing insurance. Dr Jha was amazing, professional and kind. The nurse that drew blood was wonderful. …
I wish I could do zero stars. This was THE WORST experience I have EVER had at a doctors office. I will say I am a frequenter of doctors all over the place because I have moved so much in my life. My main OBGYN is in Cleveland Ohio. They …
Getting someone on the phone is impossible. Bedside manner of NP was cringey and felt like I was speaking to a robot. Terrible experience everytime I go…offically changing doctors.
The doctor always seems rushed though I think she’s probably a good doctor. You feel like you were sent through on a conveyor belt. The staff is SO unresponsive. You need to call 3-4 times for someone to even pick up to answer a question.
Only putting 3 stars because the doctor was nice and listened to my concerns. Tried to post a review on Zocdoc but the won’t allow bad reviews to be published… …
Nurses are very inexperienced. My wife got a huge blood mark after the blood work. The nurses don’t have the common sense to use baby needles for the small blood veins.
Been trying to reach nurse line or front office for 2 weeks after leaving several messages and still no call back which is horrible when you may have a concern regarding health; …
Dont. Go. Here.
Please trust your health to different doctors. I was a patient for a few years and they failed to diagnose a serious matter (hormonal), despite my multiple …
This practice is awful. One nurse I spoke with had the biggest attitude and seemed extremely under qualified as she was unable to answer a handful of questions. The lack of care for their patients is alarming.
Do not go to this practice. They are currently withholding my birth control which is covered by the state and refusing my phone calls until my next appointment…. which isn’t for a bit because they are booked. Was told by customer service …
The staff here is terrible. They are not nice or helpful in the least bit. I submitted an email request as directed for a release of medical records to see a new doctor based on poor experiences here and I continue to be delayed. I could …
They are extremely arrogant, I requested an appointment with Dr. Lui and they just gave me someone else. Over the phone they make it seem as if they are doing you a favor when you are making an appointment. I would not recommend when there are so many capable Physicians out there.
Stay away! If I could give -100 stars, I would. At first, I liked Stephanie Donohue, but after being sent for a test I never heard back. I called for 3 weeks straight only to deal with rude receptionists and had to turn to an alternative DR …
The most rude, obnoxious and unprofessional enployees I have ever seen. I booked my appointment on ZocDoc and called on the day to confirm if it’s booked . They told me it’s not today it’s the day after. When I arrived the day after they …
I personally had a great experience, the front desk is very busy and the ladies have a lot on there hand. but not once were they rude. On the contrary they were very helpful and understanding of my time limit. I also had the pleasure of meeting Stephanie Donohue and She was wonderful. I will return to see her for my next visit.
Awful experience. Went for a colposcopy, and even though Dr Jah (not sure she is a doctor) said she couldnt see anything wrong, she took 3 samples of tissue for biopsies, just to make money off the insurance! 48h later I was still bleeding. …
went to see OBGYN at their location in 23rd st, arrived 10 min before my apt, they told me that the doctor I am coming to see is at another location on 29th st and 7th ave. This wd be great to know before. By the time I got to 7th avenue, …
The receptionist is incredibly rude, they charged me $117 for a check up even with my insurance. I’ve been trying to know why they charged me that much since they didn’t even give me the bill and no one answers in administration. So I had …
Wait and wait some more… the medical service I received there was always fine. But they always run late. I’ve usually waited around an hour or more for appointments. There’s been a wait on phone calls as well. So the doctors and …
Horrible. If I had more time I would list out every single problem I have had with this office over the past three years but I refuse to spend anymore time thinking about their sorry pathetic unreliable excuse for a medical practice. If …
I saw Dr. Liu for years. I put up with the terrible, unprofessional staff at the front desk because I enjoyed Dr. Liu so much but in the end it’s not worth it. I had to call several times while at the pharmacy because they continuously …
went for preventative care and the doctor asked me if I have any issues. I said a minor issue and boom! without me knowing the testing was done and I received a bill. while my preventative is fully covered, the billing person told me it was not preventative. I told them clearly I just came for preventative!!!
The most unprofessional rude group of people that call themselves professionals. Front desk staff is horrible. Debbie has the biggest attitude not only two patients but two people she speaks with on the phone. How dare she speak down to …
Please Read!!!! They bill your insurance for things that are fully covered for your office visit. Do not mention any other issues while going as it gives them a reason to TAKE ADVANTAGE of your insurance and bill you. DO NOT RECOMMEND!!!!! Filing an insurance appeal as we speak.
My visit here was amazing. The staff was kind and very professional. The doctor answered all my questions and made me feel super comfortable. She also called me back when I had concerns.
This is the worst experience I’ve had at a medical practice, they don’t deserve a star.
In my case It was a medical emergency and my regular gynecologist was out of …
Hands down the most unprofessional practice I have ever been to. I saw an NP and asked to see a pamphlet of information on the different types of contraception available and she comes back with a sheet of computer paper with a small chart …
Not sure where all these bad reviews are coming from… I have been a patient of Dr. Barr for over a year now, and have never had a bad experience here. Yes, it is a busy office and the receptionists are working at a furious pace, but I …
Connie was great. Office sucks – they spelled my name wrong on paperwork which was an issue with the referred doctor, they didn’t register my referral with the next doctor and they simply don’t answer the phone of call back voicemails. I …
The doctors are great, but literally every single year they mess up my birth control prescription and it’s a whole production to get it sorted out. When you call they never answer the phone and then when you go to leave a message the …
Pretty much everything everyone else said is true. Some of the front desk staff are really nice though. I dislike how they sometimes don’t like to answer things via phone. I just paid for an appt that was less than a minute. “Medicine …
I wish I read these reviews first. The medical staff seemed totally annoyed at me for even coming in. Dr. Jaffe acted like she couldn’t be bothered to give me an exam, and hurriedly talked me out of doing it even though it was the reason …
For the past 3 years I’ve come in for my annual and waited nearly 2 hours to see the doctor. Although Dr. Connie Lou is excellent, as a working woman I don’t have the time to spend waiting so long. It’s unfortunate I’ll have to find a new OBGYN where they have a better scheduling staff.
Dr. Liu was recommended to me several years ago by a close friend. She is by far one of the most caring and knowledgeable healthcare providers I know. I never feel rushed; I always feel listened to and heard. I actually look forward to my …
The WORST office I have ever been to. I have been going here once a year for the past 3 years to see Connie Liu and every single time I waited over an hour with the receptionist telling me that it would only be a short wait. They are so …
I’ll start by saying that doctor Julia Jaffe was really knowledgeable, kind and nice. However the staff at the reception desk is just incompetent. They had me come in (scheduled) for an ultrasound on a day that the ultrasound technician was …
Everyone waits in the doctor’s office. But to be made to wait for over an hour without anyone offering and update, explanation or apology is not good bedside manner. I am not commenting on the quality of medical care in this review, but how insensitively the office is managed.
After not having calls returned for three weeks, went directly to the office to get my own medical records. Was told they have no record of a procedure done that was most definitely done as I have the appointment receipts and bill from it. …
The staff here are completely incompetent. I came in here for an appointment last year and they proceeded to mis-diagnose me three times in a row- ultimately after months of pain, I diagnosed myself by reading research online and confirming …
Doctor herself is good, but this place is poorly run. They then bill me directly without notification, and when I called the billing department, they told me too bad it’s not covered, and the patient is supposed to study the insurance …
The most trash doctors office. DON’T go. The doctor herself if nonchalant and doesnt care about her patients. The billing department is useless. I have a $1200 bill the doctor refuses to change the billing code for and is now also …
Trying to reach the office through email or phone is useless. I have emailed twice and called 3 separate times to cancel an appointment and there is no response. The most basics of running a business and ease of communication and the lack thereof should make you reconsider coming here,
The doctor herself was fine, if a little matter-of-fact and rushed, but the office is hard to reach by phone and both the reception and billing staff can be abrupt and seem unfriendly. To be fair, they seem to be under a lot of pressure – …
I rarely write reviews, but I have been contacted daily for the past week (left voicemail too) and my insurance sent over an email that said urgent and no one got back to me. I enjoy the place, always warm and Dr.Jaffe is great, but this type of treatment is not great.
This is the worst doctors experience I’ve had. The office is inconsistent with what each person tells you from the front desk to billing. They verified my insurance before my first visit once arriving they told me I could not see anyone …
I would give zero stars if possible. Horrifying experience.
I didn’t get seen by Julia Jaffe herself, (I believe it was doctor Brenda) but she seemed unqualified for the position. She finished every sentence (every. …
The appointment itself was fine but it wasn’t until I got the bill in the mail that I was truly dissappointed. I went in for my annual exam and when the doctor asked me if I had any other concerns….and I did so I brought them up. All in …
Ive never felt more comfortable with a doctor in my life. Not only did she explain everything thoroughly, she was kind, relatable and caring. Her ability to understand other women clearly is non-intimidating and invigorating. No longer nervous about my annual… something I am grateful for.
Have been a patient at this office for 2 years now and hadn’t had any issues outside of the expected wait. Now, I’ve had the hardest time being able to speak with someone. I’ve called consistently for a week now and left messages but no one answers the phone. May be time to look for a new gynecologist 🙁
Awful Service and Awful Doctor Jaffe!
1. Risks- Dr. Jaffe made me sign a form that I’m aware of the risk of the IUD …
The reviews here are not exaggerated. I’ve been going to this practice for many years only because of no time to research and find a new GYN but I’m at the point of no return. …
Terrible practice. Any new patient should look for another office and strongly consider the negative reviews here, on yelp and Zocdoc. I was a new patient who arrived 18 minutes after my appt due to commuting issues. The receptionist told …
Truly horrible practice. Please do not go here, I have been through hell with them and don’t really know what else to do short of suing them. I had surgery with Dr. Jaffee last May, had complications, each appointment post surgery lasted …
The phones are frequently turned off and rerouted to an answering service during hours in which the office is listed as open. On Monday’s they are supposedly open till 7pm but phones are turned off before 5pm. Often when I have tried to …
Horrendous experience each and every time I’ve gone. Listen to the reviews – the front desk staff are rude, unprofessional, they cut you off/hang up on you on the phone, don’t answer your questions, and are absolutely incompetent in the …
Do not go here! This place is unprofessional and untrustworthy. They make it very obvious that they are only interested in taking your money. The miscommunication between the doctors and front desk is beyond my understanding. Dr. Jaffe is …
I gave it two stars because the doctor was nice the 1st time i met with her, but it was a quick visit so it wasnt anything special. I wasnt going to leave a review because i knew i would get over the way i felt when i came into the office …
Dr. Connie Lou is great however their IUD Coordinator and staff don’t know how to properly communicate with patients. I went in a month before my IUD expired to make sure to have my replacement ordered in a timely manner and gave them a …
I will echo what many of these reviews have said: If you care about your health & wellbeing DO NOT GO HERE.
TL;DR – multiple misdiagnoses, lack of empathy, and terrible bedside manners. …
I called to make a long overdue appointment, the first person was ok but I quickly noticed her tone and figured she must be really busy. However, the person I spoke to afterward to change my appointment became annoyed and condescending. …
Dr. Connie is a gem however the front desk staff is completely inadequate and unprofessional! I went in for my 2:40pm appointment; I checked in with the front desk and despite them having my records visible to them they failed to realize …
Worst front of staff experience.
Front desk obviously doesn’t care about patients. Tried making an appointment for months and every time i called they either never picked up, picked up then …
I went in for my annual and noted on entry forms that I had a question/concern– my periods were irregular and wanted to know about more birth control options. The women at the front desk told me I could not, under any circumstances, ask my …
I would have given 0 stars if I could. Their is no communication between the front desk, nurses and Dr. Jaffe. Dr. Jaffe was very polite when I had my first appointment. She advised me to undergo an ultrasound and the nurse informed me that …
I have never had anything other than a very positive experience here and have been a patient for more than 5 years. Dr. Liu is a gem, one of my favorite doctors. She is patient, kind, thorough and extremely on top of her patients’ needs. …
I have never been addressed so shortly or impolitely by staff ever. My first two visits were great, but every interaction afterward was awful. I was having a medical issue and requested telehealth during the pandemic and Dr. Jaffe was rude …
Trying to get a refill is nearly impossible. They do not prioritize any of their patients. The doctors are ok at this office, but not worth the hurdles to get a refill on something so simple. Will not be coming back.
I’ve been a patient here for several years and finally made the smart decision to find a new OB-GYN. Every time I would go to the office I would have to wait at least an hour in the waiting room. If I need a refill prescription I have to …
Wow! Stay away. Went in for follow-up checkup on a procedure I had 3 weeks ago. I had not received any bills but upon arrival for appointment I was informed I had an outstanding balance and the doctor would not see me until bill was as …
I have been going to Dr. Liu for 9 years and have always had a good experience. She takes her time to listen to all of one’s questions and concerns and takes the time to fully answers questions. The wait times can get long, but I have …
Every single time I visited Dr. Connie Liu for a scheduled appointment, I had to wait OVER AN HOUR. I would have been understanding if it was a one time event, but it consistently happened with three consecutive visits. It’s highly …
I met with Dr Liu today. I was very apprehensive and nervous about a possibly painful procedure and what to expect from a new doctor. She was wonderful – addressed my fears very clearly, gave me really practical advice that made me feel she …
This is absolutely the worst run medical office I’ve ever experienced. I needed to speak with a nurse to discuss medication options as my insurance no longer covered my prescription. I left 7+ messages on their machine across the course of …
The absolute WORST. I always have to wait an hour minimum no matter how early I arrive before my appointment. Dr Liu is sweet but leaves in and out of my appointment as things arise in the office, making my visit last way longer than it …
I have been going to the Gramercy Gynecology at 115 E 23rd St, NYC, NY 10010 for over two years now, and I have no complains whatsoever. My doctor is Julia Jaffe. I absolutely love her! I can address any concerns/ask the most ridiculous …
I urge you not to use Gramercy Gynecology. Over the years, the staff is hard to reach for appointments, billing questions, and the doctors are downright cold and unethical. …
I loved Dr Lui, but the office is such a mess, it became the worst medical experience I’ve ever had. Such a shame since she is lovely. I had a minor medical procedure, and when I showed up, a doctor I have never met walked into the room, dr …
It is nearly IMPOSSIBLE to get in touch with anyone at this office. I have been trying to get in touch with someone, ANYONE, for almost a week now and no answer! No response to emails, not picking up phone calls. I was able to find out they …
I’ve been waiting on ultrasound results for nearly FIVE weeks. I’ve called multiple times – “oh, we’ll make a note for the doctor” – and still nothing! I also called today and couldn’t get ahold of anyone. It’s to the point where I’ll probably need to go somewhere else and do the test again. And pay again. Ridiculous.
Overall a very disappointed experience.
I visited Gramercy Gynecology in early September for a well women exam.The nurses were very rude and impatient. Didn’t provide clear instructions and didn’t …
I hate leaving negative reviews, and I did love Dr. Awosogba, but I’ve been trying to get a prescription refill for almost a month now and can’t seem to get a hold of anyone. They’ve called me back once (after I left multiple messages over …
The receptionist was rude and nasty. The GYN I saw made it seem like I was inconveniencing her and her bed-side manner was atrocious. Meanwhile your billing my insurance to put food on your familes table. Yeah no!!! this place is a HUGE NO !!!!
I’m not sure why this office has negative reviews. I found Dr. Julia Jaffe on ZocDoc and she was amazing! I am new to the city and needed a new gynecologist. She recommended a fix for my hormonal acne with an oral birth control, and made …
I am so disappointed to write this review. First, this is NOT a review of my doctor, Dr. Liu, who is AMAZING and the best GYN I’ve ever had, this is about the office itself. I’ve been a client here for three, maybe four, years. The entire …
Call, press 1, wait for the “leave a voicemail” tone. Hang up. Repeat until someone answers. Usually takes about 6 tries before someone answers. Also MAKE SURE you know exactly which location you’re being booked in at, as they default to …
I’ve been coming to Gramercy Gynecology for 3 or 4 years. I’m surprised it gets such bad reviews. Every doctor and nurse I’ve seen here has been professional, gentle and thorough. I typically wait 15-20 minutes and then am in and out of the …
I came here looking for a new gynecologist. Needless to say, I will keep looking. Dr. Marsan and the front desk staff are not what anyone should accept. The front desk staff were not friendly and made me feel bad for not including my …
Don’t waste your time. The doctors here are nice, but the rest of the office is a total mess. As others have stated, be prepared to wait around an hour for your appointment to start, if it even happens at all. I had an appointment scheduled …
I would give zero stars if I could. Dr. Jaffe is listed as an Obstetrics doctor on NYU’s listing, and their office number is listed in the same space as an OBGYN. Called, made appointment, documented and verbalized it was for pregnancy in …
I never have written a review, but given what a horrible business this is I’m making a special effort. I’ve gone here for several years and it has steadily gotten worse in service, and in quality. …
No idea why this place is still in business. After booking online and getting multiple confirmations both via email and text, I showed up to be told that “that appointment time doesn’t exist.” After I showed them my confirmation email, the …
They tried to bill my appointment for contraception as not preventative care in multiple instances I have tried contacting the company, various times over email and phone (in one event a call respondent started arguing with me on the proper …
Great experience with the team there from the first call when I reached out. Booking appointments and follow-ups was very easy. I contacted them for a laparoscopic surgery and was assigned MD’s assistant to help with coordination. She was …
The appointment itself was pretty okay. Dr. jaafe was fine, not great and not bad. However, it’s when you leave the office and try to get results on your visit that is the worst. It’s like they’re happy they got your money and could care …
I truly cannot express into words how awful this place is. I would give it negative stars if it were an option. First of all I’ve never met my actual doctor, only a very odd nurse who makes me uncomfortable. But that’s not my biggest …
I hate leaving bad reviews…I figure there is enough negativity in the world and I’d rather not add to it. However, my experience just trying to book an annual appointment this year with my doctor at Gramercy (Dr. Liu, who I really liked) …
Do not go here if you’d ever like to get in touch with the staff! While the doctors are pleasant and helpful, I have called the office and tried to contact a nurse/the doctor 6 times following a visit. I then selected to contact an operator …
AVOID THIS PRACTICE AT ALL COSTS!!!! They could not be more rude or unprofessional. I was informed that I could not see the doctor I had planned to see because of an emergency and asked if I would like to see another doctor and I said yes. …
If I could give this place negative stars, I would. Aside from the dirty office and lack of bedside manner which is a problem in itself, there is zero effort from the staff to assist patients with their needs. Dr. Jaffe supposedly ordered …
The operations of Gramercy Gynecology is very inefficient, and the front-desk staff is extremely rude and don’t understand customer service. I was running late to my appointment due to subway delays (despite leaving my apartment promptly), …
Astoundingly slow, unreachable, and incompetent staff. Phones are broken half the time. When someone answers, they say they’ll call you back and never do. I literally dread every time I have to ask them for anything. I am finally switching …
I went in with for a well woman exam with pap with insurance. I was charged $78 up front because they wouldn’t accept that a well woman with pap was different from a regular physical (insurance issue) We can write that off as an insurance …
Absolutely horrible customer service. I’m a student, and this office is in convenient proximity to my university, in network, and I really like Dr. Brennan. But getting a prescription refill, calling the office, and their customer service …
The worst people are working there, especially the front desk! First of all the main doctor can’t do ultrasound so I had to make a bunch of visits to schedule an ultrasound. Who knew that the ultrasound doctor can’t give me the results …
They force you to sign that you will pay for services that are not covered by insurance, even when you are in network and they absolutely should be covered by insurance. Gross over billing. The nurse made me come in for follow ups that I …
The most horrible experience I’ve ever had at a doctor’s office. It was extremely difficult to get in touch with anyone at this office. Prior to making my appt, I tried to call and confirm the time but no one answered. I left a voicemail …
I called to make an appt, several times, left voicemails after being told they’d call me back. Nothing. Made an appt online, providing detail in the “reason for your visit” question box. Then I show up and they tell me they don’t have the …
Terrible experience, I went there three times to this practice to give them a chance to do better…. They were terrible each time. 1/ long wait (45mins) 2/ You have to constantly chase to make sure they send your prescription to the pharmacy …
agree with other reviewers about not being able to get in touch with anyone. I’ve had a similar situation a dozen times over the years trying to ask simple questions, saying they’ll call me back, and never do. The front desk staff is …
My experience here has been stellar! I am always seen right away and treated with respect. Whenever I have question or update, I have been able to send an email and get a response right away and my messages forwarded to my doctor. Dr. …
This has truly been the absolute worst experience I have ever had at any medical establishment. If you are debating going to this location, don’t do it. I have left now a total of six voicemails over the course of four days for a …
I’ve been going to Gramercy Gynecology for a year now and am switching offices/doctors because of how frustrating my experiences have been. It is so difficult to get in touch with anyone, especially for simple requests like refilling …
If I could give zero stars I would, I’ve never been to a more disorganized doctor’s office in my life. It is near impossible to get someone on the phone for basic questions, let alone if you have an important medical question. They have an …