Grand Sanitation Service is an independently owned solid waste company established in 1987. We serve Middlesex, Somerset, and Union Counties … See more
I will NOT ever consider using your services because you have picked up garbage at 4 o’clock in the morning in my neighborhood for the past 3 months. Thanks for the loss of sleep.
I have called to complain garbage has not been picked up. I have not received a response nor an appropriate action. It’s now The Weeknd and the garbage is still here!!
never any problems, the g-men are “neat”, never any mess – if I have to call or email they are very professional and leaving a message; someone gets right back to you.
Thanks for rectifying the situation and hauling our bulk trash, I wasn’t aware of your policy change and over the course of two weeks had made several calls to your company and was never told I needed to submit a photo of the bulk trash.
Man let me not even expose this company. “family-owned” company, more like take advantage of your workers. If only everyone could see how scum of a company this is and maltreatment they give to workers so THEY can profit off it.
Poor service! Been waiting for my tote ( garbage containers for 2 1/2months already) and they kept telling me, “next week” every time I call! I AM Very very disappointed! …
Horrible customer service. Was left on hold for over 14 minutes before someone came back on the line; was then shuffled between 4 different people. Issue still not resolved after half an hour.
This company is real bad they send you crazy bills. Billing comes by email and its always wrong, customer service is so bad they have no respect for anyone. PLEASE LOOK FOR AS DIFFERENT COMPANY
Raise monthly fee again without notice. It happened EVERY year. If you want to tell me AGAIN the notice got lost, please explain why the notice got lost EVERY year.
I have never written a review on Google until now. This is one of the worst companies I’ve ever been a customer of. After several instances of missing my scheduled pick-up, not taking certain items without letting me know why or how to get …
Grand “Insane”itation” is a Joke!!!!!!!!!!!
Enough of this “Garbage” company. Waited 7 months for a 90 gallon garbage can then send me 2 of them ??? Wont take the 2nd back and now they dont even pick up …
This company has terrible customer service. They pick up trash as it is convenient for them. If the can is full of bags, they take one or two out. What am I paying you for?!
I had some issues with this company but the owner personally contacted me and took care of the problems right away! Really appreciate that! Definitely recommend grand sanitation
After speaking to the boss rich, he apologized and rectified the situation I was having with no garbage pick up. Hopefully things will change and I can give them 5 stars! Thank you for doing the right thing
When I call the office, they’re always nice and helpful however I never got my free month and they often miss pickup. It’s been a confusing and expensive service.
I tried the number to have their services . It is automated and , every time it says that “we are busy” I tried for over 2 hrs . So definitely not reliable to hire !! The poor reviews seems genuine
Overall a great experience, drivers always very responsive and professional. Great value for the service, overall 5 stars all around for Grand Sanitation!
i am not a customer of yours but 2 of my neighbors are….1 across the street and 1 next door. i am SICK AND TIRED OF BEING AWOKEN AT 4 AM ON SATURDAY AND WEDNESDAY MORNINGS BY YOUR TRUCKS RUNNING THEIR COMPACTORS AND YOUR GUYS SLAMMING THE …
We currently use Grand Sanitation as our regular service for our household garbage. After they pick-up they put the top back on the can which we appreciate.
A few times no show. The reason they gave is that thay saw other trash outside the trash bin. However, the “other trash” was just some recycling boxes for the township to collect. I called them, they issued a special ticket promising to …
Had a bad experience with this company. After receiving repeated mail ads for reasonably priced service in the Old Bridge area, I called them to start my residential service with them. One weird thing was that the can was supposed to be …
If I could give them no stars that would be great. Don’t bother with this place. I have to call every month to remind them to pick up my garbage. They do remember to charge my credit card every month. I have more complaints but don’t feel like wasting more of my time. Rediculous!
Wonderful Service. People were very Courteous, especially Nicole, as well a jasmine. Pricing was good. I was very pleased with my experience with Grand sanitation.
Terrible Service. Never knew if my trash would be picked up or not. Even when it was and they missed a day, they wouldn’t take more than 2 cans. Always threw the cans in the street, never placed back in an upright position. Finally …
If you want your bill raised every few months without any notice this is your company! If you want rude customer service when you call to inquire about such, this is your company! If you want the garbage men themselves to scream to you to …
Long time customer, but very disappointed lately. They been skipping collection days and when you called they keep saying they will send someone and never happened. They must be more responsible and honest with their customers.
Stay away .. called 4 times, each and every time – i was put on hold for 15 minutes or more. Started trash service but no one came to drop off a trash bin and no trash pickup. My advise is move on to someone else. …
We’ve had Grand Sanitation for many years. They’re professional and responsive. In all the years we’ve had their service I’ve only called twice and they responded positively each time. They aim to please. Thank you!
Grand Sanitation has proven itself to be an industry leader in it’s unparalleled commitment to customer service. I have had the privilege of working with GS’s management and employees in regards to their safety management and witnessed the …
I have been using Grand for over a decade at 2 different homes. They have always been very professional, very proactive, and helpful. I highly recommend them.
I had a poor experience with this company. After nearly five years of service with Grand Sanitation, I moved out of the area. For the past two months, I’ve been unsuccessful in having the company refund me the overpayment for the month of June. Very dissatisfied. This is not the way to handle business!
very bad administration service. Irresponsible your payment. extremely bad attitude. I set up my payment with auto pay. But, they still call me ask for payment without mention what’s wrong with auto payment. Also, they don’t clean my trash can completely. Always let something in the trash.
I’m a new customer, they haven’t given me any service yet…never! Not even once. They send me a bill charging me for a service I have NEVER received….{and they told me I have a free month} I called and they still missed garbage pick up. This company has no respect for customers. I will call to cancel as soon as possible.
From the disposal truck driver to the office staff, everyone provides exceptional customer service. I’m so happy I changed disposal companies and I’ve recommended Grand to all of my neighbors!
Company did not pick up my garbage for 3 weeks and i pay for the service. It’s automatic payments and again picked up everyone’s trash in the block but mine for 3 weeks now. Garbage is pailing and raccons are destroying the trash leaving food everywhere. Terrible service
Very dependable, hardworking, and friendly crew – On the rare occasions when I communicated with someone in the office about a special pick-up they were always polite and responsive. I really appreciate their work especially during these difficult times
Pick up time 5:30 a.m.! We have requested a change in pickup 3 times within the last year and Grand sanitation refused. If you and your kids like waking up 2x a week at 5:30 am (especially on Saturdays), aggravating your neighbors and terrible customer service, this is the company for the job.
they do an awesome job. Friendly staff and always willing to help. I have been with them for months now and have never had one issue with them. Always show up on time and do a great job picking up my trash. I recommend them to my friends all the time.
Every once in a while you come across a company that is above all others. Grand Sanitation is that company when it comes to a waste management and recycling company. It provides outstanding service at a reasonable rate. More …
I called them to get a quote for a roll off dumpster, I was put on hold for a unreasonable amount of time. I hung up and began calling other waste removal providers, but called Grand back to give them a shot at a quote. Same thing, put on …
The guys that pickup at my house are great. They pick up on the side of the house and do it as quietly as possible being that it’s usually around 6am. They put all the bins back in garbage shed and close it up as they found it. Other companies would just leave the shed open and cans wherever.
We were recently “acquired” by Grand Sanitation from All Phase. Our scheduled pick up was to start Wednesday and then also Saturday. I have called the office every single day this week and have been told that I was in the “priority” list …
Overall very good..
I didnt give 5 starts because they have missed saturday pick up a few times. However if u send email early enough…they sometimes get out and pick up that day. …
Haven’t had any issues with them so far. Great service! I just wish there was a once a week service option, which i know that is against a recent North Plainfield ordinance. Just wish citizens were free to choose the services that are appropriate.
very poor customer service. girls who answer the phone very rude keep you on hold for 20+ minutes and actually have the nerve to get upset when calling about the fact that they have not picked up our garbage in a week. Always an excuse on …
I am a relatively new customer. I had to make few phone calls and sent them a fax. Response was prompt and resolved the issue favorably. Pick up is regular and early in the morning.I am happy with their services.
MA
When looking for a trash hauler for when I was new to the area, I wanted a good reliable company that i didnt need to worry about. While i was looking, i called many different companies and was put on forever holds, or had a very difficult …
We dropped Grand Sanitation as our hauler for a lower priced service a few years ago and we regretted it. We have never been disappointed with them and they have never missed a pick-up.
I am not one to write negative reviews as I work in the service industry and understand how they can impact a business, however I am truly amazed at the lack of service and follow through provided by Grand Sanitation. I have been using …
3 1/2 Works as advertised. Quick, relatively quiet, never any real service issues.
Responsiveness wanting. Last year never delivered leaf bags, so followed up …
We have used Grand Sanitation for 4 years now and have not had any issues. They are easy to work with and are very quick to respond to any additional inquiries outside of the normal weekly pick-up.
I, myself, happen to be an owner of a company and I know that many times things can escape from our hands. It is for that reason that I would like to be as fair and clear as possible when I write a review about a company. In the lines …
I have been a customer for just under one year. There were a few times within the first 10 months that my trash was not picked up. I had reached out once when my trash was not picked up twice in one week, and was told they would send …
At first I had to call 3 times to get a quote for my bulk items. When I got the quote for my items I though it is a little overpriced. But we still went with it. The guys who pick up are VERY nice and came by early in the morning. So I am changing my review from 1 star to 4
We restarted service after Covid closed our business. No one came to pick up. Paid the bill and called both the sales representative and the office but still no garbage pick up. Terrible customer service!
I have a good experience with Grand Sanitation. Good and prompt service. My only concern is that I had my Garbage can broken and it has been more than a couple of months I have not got the replacement which has been promised, though they are saying because it was broken by their truck , I will receive a replacement
I love having Grand. The gentlemen are courteous and the staff is friendly and helpful. They are very accommodating and their brand new trash cans are great. I also love that I get a live person on the phone to help me if I have any questions.
This company do not care of your business.
Few times they missed pick up.
This week they missed pickup on Tuesday and when i called i was told they will …
Absolutely the WORST Customer Service I have experienced EVER! Not only did they fail to pick up my trash on the scheduled days but when I called, the girl gave ME the attitude for wanting my trash picked up! I mean, are you kidding me? …
Grand Sanitation is a wonderful company! The drivers & helpers are very friendly and work super hard to make sure my service is good. I appreciate their work out there espiecially in the bad weather and I am glad to have a company where I can call in to an office if I need to and get live customer service!!!
EDIT: I had just given five stars to them when they missed several pickups on my previously arranged days. It’s now been two weeks since I’ve had a pickup. Call to find out my pickup days apparently changed (for the third time in the two …
I have been a Grand customer for a few years and was happy initially. However, in the past year service has been inconsistent with missed pick ups. This new year has gotten off to a horrible start with missed pick ups two weeks in a row. …
Grand Sanitation has provided my garbage service for several years. They are fairly and competitively priced and always neat and on time. I recommend them.
I won’t recommend this service to anyone. My trash hasn’t been picked up for weeks! I called in at least 4 times and every time they promise to get back with a justification, but this is still not resolved. Of the 2 months of being with …
We’ve been using Grand for several years and their service is excellent and consistent for our 300 home community ! They are also very responsive to special needs and requests. They are extremely responsive and fairly priced. I would definitely recommend them.
Very bad experience with scheduled bulk pickups, grand sanitation misses it and it is even worse when you call them to request information, there is one lady Latosha that is simply rude on the phone, she speaks to you like she is making a …
Grand Sanitation is always on time no matter the weather. We have had the trash can that they provided for over 5 years now and it is still in pristine condition. Great service, great equipment, easy online billing and always excellent service.
We rented a dumpster two times while cleaning/fixing up our new house, and it was reasonably priced and a smooth, easy process. We also use them for our garbage pickup. It is reasonably priced, they always pick up when expected, the twice a …
Hello I am a resident of Flemington canterberry circle
I live in the community and paying my monthly fees every month in which garbage pick up is also included but unfortunately I see that your employees only …
I have used Grand Sanitation’s service for about seven years (or more) now. I can’t think of an event to be complained. They pick up twice a week and with the good-size garbage can provided, I haven’t had any unpleasant trash situation at …
I initially gave Grand Sanitation a poor review but want to retract my comments. Grand Sanitation has redeemed themselves in the best way possible After working with Rich, the backyard pickup is happening without a hitch. I have even recommended the company to a neighbor. Great job Grand Sanitation! Keep up the good work!!!
I am totally fed up with this company. They don’t seem to care about the customer. I have been trying to correct my account for almost two weeks. Every time I call,the person on the other end says ” Can we get a good number to call you …
I have been using Grand Sanitation for more than 10 years in Hillsborough, NJ. There service is excellent. I opted for the twice weekly pickup. The drivers are professional and courteous. They wait and assist you if necessary and the twice …
One of the worse companies I ever had. Still waiting for the boss to call me back since December regarding the increase in my bill which they did twice in less than one year. Plus the fact I had to call many times because they missed …
They miss pick up days consistently and offer no credit but rest assure there bills are on time. Very rude customer service (we were shocked ) Sloppy and loud trucks at 3:00 a.m. with no respect for family neighborhoods. Customer service hung up …. in shock…..at 74 years young i seen a lot and trust me …they need adjustments!
Hands down the worst sanitation service ever! I usually don’t post comments about businesses but the service here was so horrible I just had to share to possibly save another person the headache. I should’ve known it was a bad sign when it …
Have been a residential customer for years. Prices are very reasonable. Originally switched over from a company where I was paying twice the price. Customer service is great, sanitation workers are courteous and never miss a pickup. Highly recommend Grand Sanitation.
I tried signing up for service via email last Thursday and heard nothing. I called on Friday, spoke to the receptionist who told me she couldn’t sign me up for service over the phone since I tried to sign up online. She said that I …
I had to give 1 star in order to create this review. This company is unorganized and does not care about their customers. If they do they would not miss picking up my trash, and their New customers would not be waiting 2 months for a trash …
Always reliable and consistent service. A long time customer of twice a week household garbage pick-up greatly satisfied with service. When additional to regular pick-up is required service charge is reasonable and pick-up can be relied on. Office staff is friendly and helpful and easily contacted when necessary.
Made the switch from Republic Services a few months ago & I wish I had switched sooner. Not only is Grand Sanitation cheaper, there are actual workers collecting the garbage and not just a driver using the machine. I’ll add on that they …
I’m very pleased with the promptness of the pickups happening as scheduled. The drivers and helpers on the trucks are always pleasant. My only concern is the fact that when the price goes up, they forget to notify the customers who are on …
A great company if you would like to wait on hold for a minimum of 10 minutes every time you call. Oh- and if you would like to know when your pick-ups are supposed to be- hold for another 4 minutes then they’ll let you know. Oh! And if …
Why is no one answering in the office and/or the phone is busy all day? I thought the office is open until 4:30 each weekday. Why was the office closed at 4:10? I am trying to schedule a bulk pickup in Cranford BUT I CAN’T GET THROUGH TO DO …
UPDATE 3/28 5:30pm After writing the review below I am VERY pleased to say Grand Sanitation and the owner Rich have changed my mind! Rich called and apologize for the mishap and assured me someone would come within the hour. He was …
We’ve been with Grand Sanitation for a few years now, after switching from another company. They are much more reasonably priced, are on time twice weekly and the office staff is professional and friendly.
We switched over to Grand Sanitation and have had a great experience. They haven’t missed one pick-up! There is never a mess left behind, cans are upright (imagine that!) and they are very quick to respond to any questions I might email. Very happy customers!!!
They were fantastic about picking up 18 Hefty size bags of junk from our garage & attic in addition to our usual garbage 2X a week. They picked it up the day I called. Charged a low rate for each additional bag as well. Great customer service on the phone, & always polite. Thank you GRAND!
Terrible customer service. I had a broken wheel on my recycling can (understandable) and I had to call 5 times to have it replaced. Each time they just dropped off a new garbage can rather than replacing my broken recycling can. So I ended …
New customer and not off to a great start. I was told I would receive a complimentary trash can when I signed up for service. I’ve followed up for weeks asking when it will be delivered. Every call they had an excuse like “we are having …
I was using Mar Lin services for years, and I guess GS bought them out. Always been happy. I”ve been trying to contact them for 4 days to schedule bulk pickup, nearly impossible. Started by using the Message feature on the website, don’t …
Had worst experience with this service provider. I signed up recently with them and I was told a day my garbage pick up service would start, however it didn’t happen. This is despite me calling and checking twice on that day. Subsequently I …
I am a customer and neighbor who is quite upset with the service and the customer service representative (Latasha). This is the 4 time they have left the bag of trash out of the trash receptacle or did not pick up the trash. 4 times equal …
We have been wanting to clean out our garage for a while. We called grand sanitation and they sent us a dumpster. We originally wanted a bigger one but being it was memorial day weekend we could not get our hands on one. Long story short we …
Haven’t been reliable in the past few months. Put out bulk pick up 3 weeks ago, was told they would pick it up. Spoke to 3 different people, left messages, sent emails, was charged …. and the bulk pick up still sits outside our home. Talking with some neighbors, they have shared the same frustrations. We will be dropping them.
Just spoke with someone in accounting and had the bill settled Glad this was taken care of promptly. Really like their service apart from when they serviced my house they also service our businesses in linden, plainfield, and north …
Every time we call they put us hold to “speak with a supervisor” about our very simple issue, come back on the phone and are tell us that it will be taken care of. It’s been 6 weeks and it hasn’t been resolved. We are never allowed to speak …
I have never had a bad experience with Grand Sanitation. Everyone in the office has always been very professional, helpful and quick to resolve any issue. I have mostly been dealing with Gisela. She is very professional, courteous, super …
Great service, good company, we have use them for about 15 years for our bi-weekly garbage collection at Scotch Plains. We have not had any issue, I cannot recall any missed collection, they are great. Most recently I use them to help pick …
The past two garbage collections, my house has been skipped. Currently reside at 13 Calvert Ave West, Edison. Never had this problem until Dellipaoli sold the business to Grand. Have called twice in the past week and have sent an email …
Had issues with getting the company to issue us a can and start pickup (I had to run down the street in my socks to get the truck to start coming after almost two months). BUT, once service actually began we have had zero problems. Trash is …
I switched from PMUA because of the lousy service at PMUA and I sadly have to say that my pickups are missed at least once a month. I call every time and this has still NOT rectified the lack of service. You are on hold most of the time …
They have never missed a garbage pickup that I can remember and I’ve been using their services for 3 years now. I have a toddler who gets so excited to watch the truck. They have always been friendly and acknowledged & waved to my kid.
They do not pick up the trash regularly and when they do it’s often only some of the trash.
I went weeks on end without the trash being picked up during the heat of the …
So far, so thankful for Grand Sanitation’s responsiveness and services. After dealing with waste management commercially for years (absolute nightmare consistently), I thought I was limited to WM in my new neighborhood. After a month of WM …
The communication of this company is abysmal. They have proven to be one of the most frustrating companies I’ve ever been dealt with. I moved to Cranford only a few weeks ago and started my service with them, fully paid upfront. They missed …
We had an amazing experience with our dumpster rental from Grand Sanitation. We needed a dumpster after Hurricane Ida – it was after hours, so I decided to go online and reserve a dumpster. I made an error and reserved a smaller one than …
Most days the trash is removed in a timely manner. On some Thursdays, the pick up is later than usual.
However, lately some trash seems to be left in the street after the trash can is emptied.
The customer service guys are very knowledgeable and patient with individuals like me who are not at all familiar with the process of requesting a dumpster. They are courteous and very quick to respond via e mail even after hours. Their …
I love Grand Sanitation! They pick up my garbage twice a week and so far I’m happy to work with them. No complaints at all. Their customer service is excellent and if they are having any changes, they will let you know ahead of time. So happy to work with them!
I’ve been a customer of Grand for over 7 years now and they have always provided great service. I also appreciate their business values and intend to continue using their services in the future. Never had a problem with their pickups, even in terrible weather. Definitely recommend them for your waste removal needs.
We and some neighbors abandoned a previous sanitation service and switched to Grand. We are all very pleased with their service. Although not mentioned above we all signed up primarily for the garbage service. …
I am absolutely disgusted and livid. Today is my pickup day and one of their employees decided to relieve himself on to the side of my house, it was recorded by our security cameras. Absolutely disgusting, unprofessional behavior. I’d hate …
If I can give them no starts I would! . By far the worst experience ever. First while working with them had one of the drivers almost threatened me and disrespect me verbally. Then their lack of punctuality, Leaving garbage behind while …
This is the absolute worst garbage service in union/somerset county. I’ve paid for over 15 weeks of service and the garbage has been picked up once after having to call the office over 5 times. The desk clerk William has reassured us …
This company is terrible. I cancelled my service in January. They owe me a credit and they never payed me back what they owed me. On top of that, now they are starting to automatically bill my credit card again 6 months after I …
Best price in this area for the services provided. My only issues over the last few years has been Customer Service response – those that work in Customer service seem like they have a car for an issue you have, take your information and …
Horrible service and horrible customer service!!!
For the half year what I was with them broke my can 3 times so I supposed to buy my own, alweys skip to pick it up, throw out garbage can in a middle of the road. I am sick of it and switching the company.
EDIT: I did receive a call from the company and they promised to make things right. Original post: This service used to be amazing, but lately is pretty awful. I rarely put out garbage (maybe one can every other week even though I pay for …
I inquired about pricing and was unknowingly signed up for an account. I never got service from them or a trash bin and then months later found out I was sent to collections. I explained this to customer service and got no help whatsoever. …
If I could leave a zero review I would. One of there workers scratched my car and when I reported it right away. No one reached out to me. I called back and they said without video evidence they will not do anything about. My advice do not use them. No supervisor would talk to me. Nothing.
Very disappointed. My bill was $55 in 2019, now $63 after being told they rarely raise their prices . They missed pickups 7 times in the last year?! And we never got notified about increase this month. “sent emails – but to wrong customers.” Looking for new company!
What can I say you pay for the poor service. The rates are super cheap but it’s not worth it, the amount of misstops I’ve have called and complained about are insane, Customer service is always kind but not very much helpful as they don’t …
Terrible business! They sent me to Collections even though I never made an account with them. When I called to see why they billed me they told me I have their trash bin that isn’t true. Also when I asked to see this so called account I …
Good Service No issue
they are always there on the day scheduled
Very good reliable service.
Weekly Garbage Removal services for this neighborhood
I like very much your service! Thank you.
Great service at a honest rate .
Great customer service. And service too.
Great service, highly recommend.
review changed. they follow up with the promisse. thanks
They’ve missed pickup at least twice!
Excellent dependable service and
Highly recommended.
Very pleased with services provided.
Excellent service along with competitive prices
Good service, reasonably priced.
Fantastic service. Never have any issues.
Best price and nicest guys on the truck!
Great service, very dependable and reliable.
Doesn’t miss a scheduled day and picks up a very large container.
Great service, no issues ever.
Haven’t been disappointed once! Great service
Driver could not be nicer. Excellent service.
Staff at the office and the men who pick up are great.
Happy with the Service so far. No complain.
They always do s great job!
Horrible!!! They select what they will take right out of the garbage can! Horrible service!
Saved a good deal over previous provider for better service
Great job! So far so good. Nothing to complain.
Nice group, and will work to make experience quick and easy.
Great company….on time and reasonable prices.
I am very happy with GRAND Sanitation. They are here as scheduled.
Great service and easy to deal with when additional services are required.
Excellent customer service from the office management to the drivers.
Pickup twice a week. Reliable service. It just works.
Great and always on time service, prices are very competitive.
They are reliable, and very professional.
So upsetting, but there is always one or two bags left behind. ??? Any reason?
Good service. Specially quick email response.
Great customer service. Lucia is a star!!
Have had it with Grand and their noisy trash collector dragging cans down my neighbor’s driveway at 3:00 AM!
thank you Rich for my garbage can.you made my 95 year old father very happy . Thanks again.
Good service, have used them for years.
Always there twice a week (except holidays). Very reliable.
Great company to deal with, reasonable prices and very reliable.
Big improvement over the past year has led to consistent pickup times and collection.
Absolutely horrible. It is unacceptable to leave glass shattered all over. Do better.
I’ve been with the company for 9 years and never had any issues with the company.
We have the nicest team! They are courteous and always on the job!
Worst sanitation company. EVER. I’d give it zero stars if that was an option. Use any other sanitation service!!
Grand Sanitation is always on time on the scheduled day. Very reliable.
Very reliable. Appreciate that they pick up from the yard. 😊 …
The service is great. I have had no issues with Grand Sanitation.
Excellent service, have no problem. Been with them for years
Their costumer service is horrible! They are disorganized and when you call , they talk to you as they are always in a rush!!! The worst.
Grand Sanitation are awesome..!!! Always on time such great service !
Drivers and handlers are very professional and respectful of property.
Excellent service. Never had any issue in the past.
The only negative I have is that they sometimes leave the trash can on the road after the empty them. This is a safety hazard for cars passing by.
Horrible service and customer service. Stay away with this company
Scott the roll off driver was outstanding….couldn’t have had a better experience
Grand has provided excellent service twice weekly for us at the best price
Grand Sanitation does not answer phone calls or call customer back.
Grand Sanitation has provided us with great service at the best price for a few years now.
We have been with Grand for fourteen years and have only good things to say about them.
The situation has since been resolved, will increase rating if everything goes smoothly here on out
Very reliable. No problems. Easy online bill pay.
Great customer service with not only the trash collection but also the office.
Great Value, so far they have never missed a pick up.
Recommended company great service,price. Get out of your waste mngmnt contract Now!
Excellent service. Never a problem, and a very customer-focused office staff.
Updated original review. Still work in progress, there has been some improvements.
Rude customer service and owner. They are very demanding and superior in there phone calls with nasty attitude.
They’re ok. They’ve missed scheduled pick up for our home more than a few times.
Reliable and affordable, would definitely recommend them to anyone looking to switch.
This company has missed 4 trash pickups which I have paid for and been unresponsive to my calls or emails!!!
Great service, dependable and easy to make business with. I like the on line automatic billing and paying.
Never an issue… All good! Keep up the great work GS!
What a pleasure to do business with a company that responds to emails promptly. We are new and satisfied customers.
Grand Sanitation is reliable and professional. They are responsive to the customers needs
Grand Sanitation are very professional. They manager the company very well.
There garbage collectors do a great job as to.
We have used Grand Sanitation for years and years and have always received excellent service.
Recently moved to NJ. Incredible service with very nice employees! More than satisfied with their performance!
I will NOT ever consider using your services because you have picked up garbage at 4 o’clock in the morning in my neighborhood for the past 3 months. Thanks for the loss of sleep.
Grand sanitation has a great group of drivers that strive to get their work done! great company.
Love the twice a week pickup, online billing is simple and they are very reliable!
Absolutely awful experience!!
3 weeks later and I still do not have a dumpster.
Patience worn very thin at this point.
Highly unreliable service. I had to call them very frequently. Eventually they landed up selling my account to their competitor
They have been able to resolve my prior issues, and there have been no problems recently.
Great service, reliable and easy to do business with. I appreciate that the employees are professional and friendly . I recommend this business.
Switched to this company a few years ago to provide services suited to my needs. Good services at a reasonable price!
Great service and I can always rely on them. Have been using them for a few years now and I have yet to be disappointed.
I have never had a problem with Grand. I am very happy with their service.
I have called to complain garbage has not been picked up. I have not received a response nor an appropriate action. It’s now The Weeknd and the garbage is still here!!
I used Grand as my regular household waste hauler.
Great reliable service at a good price.
never any problems, the g-men are “neat”, never any mess – if I have to call or email they are very professional and leaving a message; someone gets right back to you.
Good service at a fair price, just wish it wasn’t an added cost to pick up leaf bags, but it evens out with the monthly price
They have repeatedly failed to issue agreed to refund. DO NOT let them owe you money, you may never see it.
Grand sanitation provides dependable biweekly trash pickup at a very reasonable cost. I am very happy with their service.
Rich and his staff are always so accommodating. We’ve never been disappointed with their service and fair pricing.
Excellent service. Very responsive. Have had offers from others for waste disposal but committed to the Grand team.
Thanks for rectifying the situation and hauling our bulk trash, I wasn’t aware of your policy change and over the course of two weeks had made several calls to your company and was never told I needed to submit a photo of the bulk trash.
Man let me not even expose this company. “family-owned” company, more like take advantage of your workers. If only everyone could see how scum of a company this is and maltreatment they give to workers so THEY can profit off it.
We are very satisfied with the service, they came 2 time per week, and until now they never fail, We recommend this company , great service.😊 …
Poor service! Been waiting for my tote ( garbage containers for 2 1/2months already) and they kept telling me, “next week” every time I call! I AM Very very disappointed! …
Love the 2x per week pickup. Consistently on time so you know exactly what to expect from a quality sanitation service.
It started off rocky but has improved significantly. It’s a pretty good company and the free garbage can is an added plus!
Frequently miss our pickups even though they pick up the neighbors and everybody else on the street
Great service for really competitive price. We left another trash removal company because Grand offered us more for less price.
Horrible customer service. Was left on hold for over 14 minutes before someone came back on the line; was then shuffled between 4 different people. Issue still not resolved after half an hour.
Excellent service provider. The guys that pick up are polite, careful and clean. Would and have recommended.
This company is real bad they send you crazy bills. Billing comes by email and its always wrong, customer service is so bad they have no respect for anyone. PLEASE LOOK FOR AS DIFFERENT COMPANY
Raise monthly fee again without notice. It happened EVERY year. If you want to tell me AGAIN the notice got lost, please explain why the notice got lost EVERY year.
Great service, responsive and competitive price. We have twice a week service. Would recommend to anyone.
I have used this service for at least 16 years and I am 100% pleased with their service.
They are 100% reliable, I highly recommend them.
I have never written a review on Google until now. This is one of the worst companies I’ve ever been a customer of. After several instances of missing my scheduled pick-up, not taking certain items without letting me know why or how to get …
Great Value. Good service. They don’t always pick up our ‘on call’ 6 yard dumpster as promised, otherwise would be a 5
Grand “Insane”itation” is a Joke!!!!!!!!!!!
Enough of this “Garbage” company. Waited 7 months for a 90 gallon garbage can then send me 2 of them ??? Wont take the 2nd back and now they dont even pick up …
We have used Grand Sanitation since moving to SP and have always been happy with their service. …
This company has terrible customer service. They pick up trash as it is convenient for them. If the can is full of bags, they take one or two out. What am I paying you for?!
Excellent service. had another service in the area. they missed pickups constantly. quicky changed to grand. never a problem since. Thank you Grand!
I had some issues with this company but the owner personally contacted me and took care of the problems right away! Really appreciate that! Definitely recommend grand sanitation
After speaking to the boss rich, he apologized and rectified the situation I was having with no garbage pick up. Hopefully things will change and I can give them 5 stars! Thank you for doing the right thing
When I call the office, they’re always nice and helpful however I never got my free month and they often miss pickup. It’s been a confusing and expensive service.
Adjusting this review…they reached out to me via Facebook and said they would make it right by picking up my bulk and they did. Thank you!
I tried the number to have their services . It is automated and , every time it says that “we are busy” I tried for over 2 hrs . So definitely not reliable to hire !! The poor reviews seems genuine
Grand Sanitation is professional and polite. I made arrangements with them to remove bulky items, and it was done as schedule and neatly.
Garbage pickup is inconsistent. They forget to pick up at least once a month and workers do not address issues. …
Overall a great experience, drivers always very responsive and professional. Great value for the service, overall 5 stars all around for Grand Sanitation!
i am not a customer of yours but 2 of my neighbors are….1 across the street and 1 next door. i am SICK AND TIRED OF BEING AWOKEN AT 4 AM ON SATURDAY AND WEDNESDAY MORNINGS BY YOUR TRUCKS RUNNING THEIR COMPACTORS AND YOUR GUYS SLAMMING THE …
We currently use Grand Sanitation as our regular service for our household garbage. After they pick-up they put the top back on the can which we appreciate.
A few times no show. The reason they gave is that thay saw other trash outside the trash bin. However, the “other trash” was just some recycling boxes for the township to collect. I called them, they issued a special ticket promising to …
Had a bad experience with this company. After receiving repeated mail ads for reasonably priced service in the Old Bridge area, I called them to start my residential service with them. One weird thing was that the can was supposed to be …
If I could give them no stars that would be great. Don’t bother with this place. I have to call every month to remind them to pick up my garbage. They do remember to charge my credit card every month. I have more complaints but don’t feel like wasting more of my time. Rediculous!
*PLEASE READ*
I have NEVER posted a review on here before because I have NEVER been this upset over a “business”. …
Wonderful Service. People were very Courteous, especially Nicole, as well a jasmine. Pricing was good. I was very pleased with my experience with Grand sanitation.
Terrible Service. Never knew if my trash would be picked up or not. Even when it was and they missed a day, they wouldn’t take more than 2 cans. Always threw the cans in the street, never placed back in an upright position. Finally …
Horrible experience , my garbage has not been picked up in over 2 weeks and they refuse to give me a refund. Stay away
If you want your bill raised every few months without any notice this is your company! If you want rude customer service when you call to inquire about such, this is your company! If you want the garbage men themselves to scream to you to …
Long time customer, but very disappointed lately. They been skipping collection days and when you called they keep saying they will send someone and never happened. They must be more responsible and honest with their customers.
Stay away .. called 4 times, each and every time – i was put on hold for 15 minutes or more. Started trash service but no one came to drop off a trash bin and no trash pickup. My advise is move on to someone else. …
We’ve had Grand Sanitation for many years. They’re professional and responsive. In all the years we’ve had their service I’ve only called twice and they responded positively each time. They aim to please. Thank you!
Grand Sanitation has proven itself to be an industry leader in it’s unparalleled commitment to customer service. I have had the privilege of working with GS’s management and employees in regards to their safety management and witnessed the …
I have been using Grand for over a decade at 2 different homes. They have always been very professional, very proactive, and helpful. I highly recommend them.
I had a poor experience with this company. After nearly five years of service with Grand Sanitation, I moved out of the area. For the past two months, I’ve been unsuccessful in having the company refund me the overpayment for the month of June. Very dissatisfied. This is not the way to handle business!
very bad administration service. Irresponsible your payment. extremely bad attitude. I set up my payment with auto pay. But, they still call me ask for payment without mention what’s wrong with auto payment. Also, they don’t clean my trash can completely. Always let something in the trash.
I’m a new customer, they haven’t given me any service yet…never! Not even once. They send me a bill charging me for a service I have NEVER received….{and they told me I have a free month} I called and they still missed garbage pick up. This company has no respect for customers. I will call to cancel as soon as possible.
I have been a customer for last 5 years and the service has been reliable and always on schedule. …
From the disposal truck driver to the office staff, everyone provides exceptional customer service. I’m so happy I changed disposal companies and I’ve recommended Grand to all of my neighbors!
Company did not pick up my garbage for 3 weeks and i pay for the service. It’s automatic payments and again picked up everyone’s trash in the block but mine for 3 weeks now. Garbage is pailing and raccons are destroying the trash leaving food everywhere. Terrible service
Very dependable, hardworking, and friendly crew – On the rare occasions when I communicated with someone in the office about a special pick-up they were always polite and responsive. I really appreciate their work especially during these difficult times
Never had any issues with Grand. Nice collection people as well, they go the extra mile.
have been a customer for many years and their service has remained top notch. reasonable rates, always on time, very reliable. grand is a keeper.
Pick up time 5:30 a.m.! We have requested a change in pickup 3 times within the last year and Grand sanitation refused. If you and your kids like waking up 2x a week at 5:30 am (especially on Saturdays), aggravating your neighbors and terrible customer service, this is the company for the job.
they do an awesome job. Friendly staff and always willing to help. I have been with them for months now and have never had one issue with them. Always show up on time and do a great job picking up my trash. I recommend them to my friends all the time.
Every once in a while you come across a company that is above all others. Grand Sanitation is that company when it comes to a waste management and recycling company. It provides outstanding service at a reasonable rate. More …
I called them to get a quote for a roll off dumpster, I was put on hold for a unreasonable amount of time. I hung up and began calling other waste removal providers, but called Grand back to give them a shot at a quote. Same thing, put on …
The guys that pickup at my house are great. They pick up on the side of the house and do it as quietly as possible being that it’s usually around 6am. They put all the bins back in garbage shed and close it up as they found it. Other companies would just leave the shed open and cans wherever.
We were recently “acquired” by Grand Sanitation from All Phase. Our scheduled pick up was to start Wednesday and then also Saturday. I have called the office every single day this week and have been told that I was in the “priority” list …
Overall very good..
I didnt give 5 starts because they have missed saturday pick up a few times. However if u send email early enough…they sometimes get out and pick up that day. …
The worst I’ve ever experienced, they don’t pick up garbage on time and/or they will leave garbage in the can. …
Haven’t had any issues with them so far. Great service! I just wish there was a once a week service option, which i know that is against a recent North Plainfield ordinance. Just wish citizens were free to choose the services that are appropriate.
very poor customer service. girls who answer the phone very rude keep you on hold for 20+ minutes and actually have the nerve to get upset when calling about the fact that they have not picked up our garbage in a week. Always an excuse on …
I am a relatively new customer. I had to make few phone calls and sent them a fax. Response was prompt and resolved the issue favorably. Pick up is regular and early in the morning.I am happy with their services.
MA
When looking for a trash hauler for when I was new to the area, I wanted a good reliable company that i didnt need to worry about. While i was looking, i called many different companies and was put on forever holds, or had a very difficult …
We dropped Grand Sanitation as our hauler for a lower priced service a few years ago and we regretted it. We have never been disappointed with them and they have never missed a pick-up.
I am not one to write negative reviews as I work in the service industry and understand how they can impact a business, however I am truly amazed at the lack of service and follow through provided by Grand Sanitation. I have been using …
3 1/2 Works as advertised. Quick, relatively quiet, never any real service issues.
Responsiveness wanting. Last year never delivered leaf bags, so followed up …
We have used Grand Sanitation for 4 years now and have not had any issues. They are easy to work with and are very quick to respond to any additional inquiries outside of the normal weekly pick-up.
I, myself, happen to be an owner of a company and I know that many times things can escape from our hands. It is for that reason that I would like to be as fair and clear as possible when I write a review about a company. In the lines …
I have been a customer for just under one year. There were a few times within the first 10 months that my trash was not picked up. I had reached out once when my trash was not picked up twice in one week, and was told they would send …
At first I had to call 3 times to get a quote for my bulk items. When I got the quote for my items I though it is a little overpriced. But we still went with it. The guys who pick up are VERY nice and came by early in the morning. So I am changing my review from 1 star to 4
We restarted service after Covid closed our business. No one came to pick up. Paid the bill and called both the sales representative and the office but still no garbage pick up. Terrible customer service!
I have a good experience with Grand Sanitation. Good and prompt service. My only concern is that I had my Garbage can broken and it has been more than a couple of months I have not got the replacement which has been promised, though they are saying because it was broken by their truck , I will receive a replacement
I love having Grand. The gentlemen are courteous and the staff is friendly and helpful. They are very accommodating and their brand new trash cans are great. I also love that I get a live person on the phone to help me if I have any questions.
This company do not care of your business.
Few times they missed pick up.
This week they missed pickup on Tuesday and when i called i was told they will …
Absolutely the WORST Customer Service I have experienced EVER! Not only did they fail to pick up my trash on the scheduled days but when I called, the girl gave ME the attitude for wanting my trash picked up! I mean, are you kidding me? …
Grand Sanitation is a wonderful company! The drivers & helpers are very friendly and work super hard to make sure my service is good. I appreciate their work out there espiecially in the bad weather and I am glad to have a company where I can call in to an office if I need to and get live customer service!!!
EDIT: I had just given five stars to them when they missed several pickups on my previously arranged days. It’s now been two weeks since I’ve had a pickup. Call to find out my pickup days apparently changed (for the third time in the two …
I have been a Grand customer for a few years and was happy initially. However, in the past year service has been inconsistent with missed pick ups. This new year has gotten off to a horrible start with missed pick ups two weeks in a row. …
Grand Sanitation has provided my garbage service for several years. They are fairly and competitively priced and always neat and on time. I recommend them.
I won’t recommend this service to anyone. My trash hasn’t been picked up for weeks! I called in at least 4 times and every time they promise to get back with a justification, but this is still not resolved. Of the 2 months of being with …
We’ve been using Grand for several years and their service is excellent and consistent for our 300 home community ! They are also very responsive to special needs and requests. They are extremely responsive and fairly priced. I would definitely recommend them.
Very bad experience with scheduled bulk pickups, grand sanitation misses it and it is even worse when you call them to request information, there is one lady Latosha that is simply rude on the phone, she speaks to you like she is making a …
Grand Sanitation is always on time no matter the weather. We have had the trash can that they provided for over 5 years now and it is still in pristine condition. Great service, great equipment, easy online billing and always excellent service.
We rented a dumpster two times while cleaning/fixing up our new house, and it was reasonably priced and a smooth, easy process. We also use them for our garbage pickup. It is reasonably priced, they always pick up when expected, the twice a …
Hello I am a resident of Flemington canterberry circle
I live in the community and paying my monthly fees every month in which garbage pick up is also included but unfortunately I see that your employees only …
I have used Grand Sanitation’s service for about seven years (or more) now. I can’t think of an event to be complained. They pick up twice a week and with the good-size garbage can provided, I haven’t had any unpleasant trash situation at …
I initially gave Grand Sanitation a poor review but want to retract my comments. Grand Sanitation has redeemed themselves in the best way possible After working with Rich, the backyard pickup is happening without a hitch. I have even recommended the company to a neighbor. Great job Grand Sanitation! Keep up the good work!!!
I am totally fed up with this company. They don’t seem to care about the customer. I have been trying to correct my account for almost two weeks. Every time I call,the person on the other end says ” Can we get a good number to call you …
I have been using Grand Sanitation for more than 10 years in Hillsborough, NJ. There service is excellent. I opted for the twice weekly pickup. The drivers are professional and courteous. They wait and assist you if necessary and the twice …
*Update Below*
Do Not get a dumpster from this company!!!!!
They charge after they pick up Not checked and can “claim” you have as much …
One of the worse companies I ever had. Still waiting for the boss to call me back since December regarding the increase in my bill which they did twice in less than one year. Plus the fact I had to call many times because they missed …
They miss pick up days consistently and offer no credit but rest assure there bills are on time. Very rude customer service (we were shocked ) Sloppy and loud trucks at 3:00 a.m. with no respect for family neighborhoods. Customer service hung up …. in shock…..at 74 years young i seen a lot and trust me …they need adjustments!
Hands down the worst sanitation service ever! I usually don’t post comments about businesses but the service here was so horrible I just had to share to possibly save another person the headache. I should’ve known it was a bad sign when it …
Have used Grand since we moved to cranford in 2019, theyve never missed a pickup and their guys are friendly. Reasonable cost too. Highly recommend.
Have been a residential customer for years. Prices are very reasonable. Originally switched over from a company where I was paying twice the price. Customer service is great, sanitation workers are courteous and never miss a pickup. Highly recommend Grand Sanitation.
I tried signing up for service via email last Thursday and heard nothing. I called on Friday, spoke to the receptionist who told me she couldn’t sign me up for service over the phone since I tried to sign up online. She said that I …
I had to give 1 star in order to create this review. This company is unorganized and does not care about their customers. If they do they would not miss picking up my trash, and their New customers would not be waiting 2 months for a trash …
Always reliable and consistent service. A long time customer of twice a week household garbage pick-up greatly satisfied with service. When additional to regular pick-up is required service charge is reasonable and pick-up can be relied on. Office staff is friendly and helpful and easily contacted when necessary.
Made the switch from Republic Services a few months ago & I wish I had switched sooner. Not only is Grand Sanitation cheaper, there are actual workers collecting the garbage and not just a driver using the machine. I’ll add on that they …
I’m very pleased with the promptness of the pickups happening as scheduled. The drivers and helpers on the trucks are always pleasant. My only concern is the fact that when the price goes up, they forget to notify the customers who are on …
A great company if you would like to wait on hold for a minimum of 10 minutes every time you call. Oh- and if you would like to know when your pick-ups are supposed to be- hold for another 4 minutes then they’ll let you know. Oh! And if …
Why is no one answering in the office and/or the phone is busy all day? I thought the office is open until 4:30 each weekday. Why was the office closed at 4:10? I am trying to schedule a bulk pickup in Cranford BUT I CAN’T GET THROUGH TO DO …
UPDATE 3/28 5:30pm After writing the review below I am VERY pleased to say Grand Sanitation and the owner Rich have changed my mind! Rich called and apologize for the mishap and assured me someone would come within the hour. He was …
We’ve been with Grand Sanitation for a few years now, after switching from another company. They are much more reasonably priced, are on time twice weekly and the office staff is professional and friendly.
We switched over to Grand Sanitation and have had a great experience. They haven’t missed one pick-up! There is never a mess left behind, cans are upright (imagine that!) and they are very quick to respond to any questions I might email. Very happy customers!!!
We switched from PMUA a few months ago and the difference is clear.
Pickups are reliable and rates are much better. I’m really pleased! …
They were fantastic about picking up 18 Hefty size bags of junk from our garage & attic in addition to our usual garbage 2X a week. They picked it up the day I called. Charged a low rate for each additional bag as well. Great customer service on the phone, & always polite. Thank you GRAND!
Terrible customer service. I had a broken wheel on my recycling can (understandable) and I had to call 5 times to have it replaced. Each time they just dropped off a new garbage can rather than replacing my broken recycling can. So I ended …
EDIT – After posting this review, the owner reached out to me online and via phone expressing apologies. I appreciate that customer service. …
New customer and not off to a great start. I was told I would receive a complimentary trash can when I signed up for service. I’ve followed up for weeks asking when it will be delivered. Every call they had an excuse like “we are having …
I was using Mar Lin services for years, and I guess GS bought them out. Always been happy. I”ve been trying to contact them for 4 days to schedule bulk pickup, nearly impossible. Started by using the Message feature on the website, don’t …
Had worst experience with this service provider. I signed up recently with them and I was told a day my garbage pick up service would start, however it didn’t happen. This is despite me calling and checking twice on that day. Subsequently I …
I am a customer and neighbor who is quite upset with the service and the customer service representative (Latasha). This is the 4 time they have left the bag of trash out of the trash receptacle or did not pick up the trash. 4 times equal …
We have been wanting to clean out our garage for a while. We called grand sanitation and they sent us a dumpster. We originally wanted a bigger one but being it was memorial day weekend we could not get our hands on one. Long story short we …
Update to my review:
Grand Sanitation was quick to respond to my concerns and took immediate action …
Haven’t been reliable in the past few months. Put out bulk pick up 3 weeks ago, was told they would pick it up. Spoke to 3 different people, left messages, sent emails, was charged …. and the bulk pick up still sits outside our home. Talking with some neighbors, they have shared the same frustrations. We will be dropping them.
Just spoke with someone in accounting and had the bill settled Glad this was taken care of promptly. Really like their service apart from when they serviced my house they also service our businesses in linden, plainfield, and north …
Every time we call they put us hold to “speak with a supervisor” about our very simple issue, come back on the phone and are tell us that it will be taken care of. It’s been 6 weeks and it hasn’t been resolved. We are never allowed to speak …
I have never had a bad experience with Grand Sanitation. Everyone in the office has always been very professional, helpful and quick to resolve any issue. I have mostly been dealing with Gisela. She is very professional, courteous, super …
Great service, good company, we have use them for about 15 years for our bi-weekly garbage collection at Scotch Plains. We have not had any issue, I cannot recall any missed collection, they are great. Most recently I use them to help pick …
The past two garbage collections, my house has been skipped. Currently reside at 13 Calvert Ave West, Edison. Never had this problem until Dellipaoli sold the business to Grand. Have called twice in the past week and have sent an email …
Had issues with getting the company to issue us a can and start pickup (I had to run down the street in my socks to get the truck to start coming after almost two months). BUT, once service actually began we have had zero problems. Trash is …
I switched from PMUA because of the lousy service at PMUA and I sadly have to say that my pickups are missed at least once a month. I call every time and this has still NOT rectified the lack of service. You are on hold most of the time …
They have never missed a garbage pickup that I can remember and I’ve been using their services for 3 years now. I have a toddler who gets so excited to watch the truck. They have always been friendly and acknowledged & waved to my kid.
They do not pick up the trash regularly and when they do it’s often only some of the trash.
I went weeks on end without the trash being picked up during the heat of the …
So far, so thankful for Grand Sanitation’s responsiveness and services. After dealing with waste management commercially for years (absolute nightmare consistently), I thought I was limited to WM in my new neighborhood. After a month of WM …
I’ve always been happy with the service !! Nothing negative to say, totally positive experience!
The communication of this company is abysmal. They have proven to be one of the most frustrating companies I’ve ever been dealt with. I moved to Cranford only a few weeks ago and started my service with them, fully paid upfront. They missed …
We had an amazing experience with our dumpster rental from Grand Sanitation. We needed a dumpster after Hurricane Ida – it was after hours, so I decided to go online and reserve a dumpster. I made an error and reserved a smaller one than …
Most days the trash is removed in a timely manner. On some Thursdays, the pick up is later than usual.
However, lately some trash seems to be left in the street after the trash can is emptied.
The customer service guys are very knowledgeable and patient with individuals like me who are not at all familiar with the process of requesting a dumpster. They are courteous and very quick to respond via e mail even after hours. Their …
I’ve been a loyal customer of Grand Sanitation since 2014 and my can was damaged today after trash removal when I went to collect it. …
I love Grand Sanitation! They pick up my garbage twice a week and so far I’m happy to work with them. No complaints at all. Their customer service is excellent and if they are having any changes, they will let you know ahead of time. So happy to work with them!
I’ve been a customer of Grand for over 7 years now and they have always provided great service. I also appreciate their business values and intend to continue using their services in the future. Never had a problem with their pickups, even in terrible weather. Definitely recommend them for your waste removal needs.
We and some neighbors abandoned a previous sanitation service and switched to Grand. We are all very pleased with their service. Although not mentioned above we all signed up primarily for the garbage service. …
I am absolutely disgusted and livid. Today is my pickup day and one of their employees decided to relieve himself on to the side of my house, it was recorded by our security cameras. Absolutely disgusting, unprofessional behavior. I’d hate …
So happy I went with Grand when I first moved to the area two years ago. These are the hardest working guys around and they do a phenomenal job!
If I can give them no starts I would! . By far the worst experience ever. First while working with them had one of the drivers almost threatened me and disrespect me verbally. Then their lack of punctuality, Leaving garbage behind while …
WORST SERVICE EVER
DONT BELIEVE A WORD THEY SAY
2 WEEKS AND NO PICK UP …
This is the absolute worst garbage service in union/somerset county. I’ve paid for over 15 weeks of service and the garbage has been picked up once after having to call the office over 5 times. The desk clerk William has reassured us …
This company is terrible. I cancelled my service in January. They owe me a credit and they never payed me back what they owed me. On top of that, now they are starting to automatically bill my credit card again 6 months after I …
Best price in this area for the services provided. My only issues over the last few years has been Customer Service response – those that work in Customer service seem like they have a car for an issue you have, take your information and …
Horrible service and horrible customer service!!!
For the half year what I was with them broke my can 3 times so I supposed to buy my own, alweys skip to pick it up, throw out garbage can in a middle of the road. I am sick of it and switching the company.
EDIT: I did receive a call from the company and they promised to make things right. Original post: This service used to be amazing, but lately is pretty awful. I rarely put out garbage (maybe one can every other week even though I pay for …
I inquired about pricing and was unknowingly signed up for an account. I never got service from them or a trash bin and then months later found out I was sent to collections. I explained this to customer service and got no help whatsoever. …
I had no issues setting up my account and they have made their scheduled pickups 100% on schedule. I am a homeowner in Somerset County.
If I could leave a zero review I would. One of there workers scratched my car and when I reported it right away. No one reached out to me. I called back and they said without video evidence they will not do anything about. My advice do not use them. No supervisor would talk to me. Nothing.
Very disappointed. My bill was $55 in 2019, now $63 after being told they rarely raise their prices . They missed pickups 7 times in the last year?! And we never got notified about increase this month. “sent emails – but to wrong customers.” Looking for new company!
What can I say you pay for the poor service. The rates are super cheap but it’s not worth it, the amount of misstops I’ve have called and complained about are insane, Customer service is always kind but not very much helpful as they don’t …
Terrible business! They sent me to Collections even though I never made an account with them. When I called to see why they billed me they told me I have their trash bin that isn’t true. Also when I asked to see this so called account I …