No landlord program available. Landlords have to pay deposit and service fee whenever they need water for a few days to clean a house or apartment. This issue needs to be addressed.
When moving to SC, they would not take payment over the phone… we moved here on a Friday and they said we needed to make the deposit by 3pm to get service started… …
I live in turtle cove our community had a sewer back up leaking over lawns and in the street try to reach some one forget about it the only dept that answers is bill payment who is running the show i guess nobody
Didn’t know what to do when we saw water coming up through our driveway and law. Rather than watch it and stress out, we decided to call GSWS for a Sunday emergency call thinking the fee would be the least of our problems. Ken, the Crew …
My experience with GSWSA has been nothing short of GREAT. From when I moved to Myrtle Beach in March 2020 to disconnecting service today their Customer Service has always been polite and more then willing to assist me. Sha’ron you ROCK! Thank you…
So I had to close my account for them on Aug 11th and i am supposed to get 65 dollars back for deposit payment. Well in the middle of moving during COVID19 thier policy remains the same for your refund you have to wait about a month to get …
Why are you shutting off the water, randomly causing water-outages, and without warning to your paying customers, claiming a ‘water EMERGENCY’. Two weeks ago, the reason was that a water main broke…what is the flavor of the moment for today’s outage?
Terrible monopolistic practices! You get a Customer Base Charge, Wastewater Volume charge AND a Service Line Maintenance charge! Two or three times as high as Little River Water & Sewer and GSWS only takes care of sewer! We still have to pay Bucksport Water Supply separately for water supply!
I don’t complain much, but when the company installs a NEW METER, break something on ur end, and u get a bill for 10,000 gals of water and THEY DO NOT CREDIT your account, that is WRONG! This is a monopoly company in our area that does …
In the most of this pandemic, a single mom whos been out of work for 3 weeks now had an emergency!!! I had a clog and they sent John. What an amazing, professional soul. He fixed my problem in 3.2 seconds.
He deserves a raise!!
It is unfortunate that I even have to give this establishment one star. First of all they are embedded with Horry County and if water/sewer runs by your house you MUST use it. This is wrong and should be a violation of the law. Secondly, …
James Jordan and his Grand Strand Water and Sewer Department crew did excellent work (in extreme heat) today, Saturday July 31, on 14th Avenue South in Surfside. There was a water break under the road. The crew came out promptly, …
Was late on my bill Nov 4th they shut me off cost me 200$ to get reconnected. PAID IN FULL Received the next bill dec 1st due on the 3nd disconnected on the 5th. Now thats 90$ in reconnect FEES IN 2 MONTHS! DRILL A WELL!
Called about a drainage issue, was working on resolving my self as I have done in the past. Saw one of their trucks servicing a main line nearby, the technician recommended calling if I had an issue as well, noting it’s unlikely the two …
Horrible service and a monopoly I can’t do anything about. Claimed they could not charge my card and disconnected my water. The account the card was attached to is always funded, when we called to report an outage and they notifed us it was …
Installed a grinder station broke my fence showed up weeks late with no communication after I removed part of my fence for them. This is already a big inconvenience because we have 3 dogs. During the install they destroyed a few sprinklers …
These people are nothing but crooks! It’s pathetic when sewer costs more money than your actual water bill – here on 701S we have Bucksport for water and then have to have these crooks for sewage! Bill was 8 days late and they have …
This is a horrible greedy company they don’t work with you at all they just want pay pay pay a couple of months ago I forgot the bill it was one of those things I thought my wife paid it and she thought I paid it anyway it was $35 it was …
My bills with Grand Strand since January, 2020 average $44. In May it was $195. Despite calling in and requesting a detailed reason for the 450% increase in my bill. Grand Strand customer service rep blamed it on me saying I must be …
This company has a monopoly in my area so they could care less about their customers. Customer service is non-existent. When you know that a person needs water and you are the only provider of that water, you can treat them like dirt and …
Terrible experience! Like most of the other reviewers they charged ridiculous fees including a $100 “meter tampering” fee. We moved in and the water was on, nobody tampered with anything. Apparently a scam for collecting an extra hundred …
This is a typical governmental organization! The incompetence is sickening. On the phone for over an hour and a half trying to get through to a person. Then no one EVER calls you back or follows up as promised. My house flooded over …
If I could write a review for zero stars I so would!!
Horrible service, Need to fire and rehire all of your costumer service reps!
And meter maintenance men. Took one guy 3 times to come look to see there was a leak and then finally sent a different person. Took him 5 minutes to locate leak and fix problem!
Deleted my old post just to say this. This place can go to hell and so can the people. They’re scammers and they do whatever they want to get money from you. Even if they’re the ones who screwed up.
Like most of the reviews here have said, they have quite a racket here going on. Fees for this and for that. What’s the difference between the account service fee and the activation fee? Over $100 just for those two fees. Then they charged …
My water got cut off moments after I paid by phone. When I called, they wouldn’t even talk to me because the bill is in my HUSBAND’S name. I explained that I had just paid it, he was out of town, I owned the house and I had a 2 month old …
Your after-hours/emergency answering company is absolutely terrible. I was being cut off when trying to explain my situation by a woman with an extremely rude tone who just tried dismissing everything I asked. …
Paid an almost $500 water bill because of leak on their end and I’m stuck paying it. Told me they would take $39 off my bill. My highest bill befor this was $32. I switched my house back to well. These people are crooks and have a monopoly on water and sewer. It’s my understanding that a monopoly is illegal in the US
Called on a Saturday morning due to dirty water from my tap and in the toilet. Never had a call back. Fortunately it was a one off and suspect it was due to some thing they did.
These are the most horrible people you could ever work with. They turned my water off without any notification that I owed anything. My bill was not due until 25th. They “claimed” a payment was made online and was returned. I know for a …
We had a problem with our toilet backing up which ended up to be be a sewer pipe near the road . Grand Strand workers came and fixed the pipe they were polite and explained what was going on.
Very affordable service compared to other municipal water companies I’ve had in the past. I could do with less of the sewage swell in certain areas of the county.
The worse water company in the world they are rude and disrespectful. So greedy . they are constantly shutting off the water on my street for repairs they know they are going to be working on it But still do not give home owners warning. So …
This is the criminal element of our government. For real they answer to no one. There is nothing you can do but pay. I can clearly see that they never even tried to put a payment through on my bank account but instead shut off my water and …
Bought a brand-new house 2yrs ago. Had no problem getting it switched from builder to my acct. Have called several times with questions. Always polite and professional. …
I bought a new home & thought I switched it to my name. One month later, the sweet man was there and told me to call. It would of been 100 to connect, they extorted 250 out of me for stealing water even though a monthly bill is only $50. I need water so I paid after pleading. Quite a scam!
Rude rude rude office staff… wish I had another choice for a carrier…cut my water off over 40 for being literally just a couple days late….so had to pay 95 to restore my services.. wouldn’t be that big a deal if they weren’t so hateful and rude
Called in may about a pooling of water in my front yard around the water connection outside. Never saw anyone come out, never had any notice that anyone came to fix the problem. Still have water pooling in the front yard around it so called …
After assessing the plumber said, it’s a county problem sir… that’ll be $99. Of course it’s a Saturday. I called the county, technician came out in a couple hours. Went above and beyond to show the problem wasnt what the plumber said. Still frustrated but received great service outside of normal business hours.
They will not let your neighborhood know that they will be shutting off the water for repair purposes. You will find out as you are taking a shower or doing laundry and the water stops running. You would think they would use any of the convenient forms of technology and communications of the 21st century to let you know.
In a world where we pay everything online, Including my water bill, they sent me a letter to tell me my account wasn’t on draft, even though I get an email when my bill comes. Once again, they email me for everything EXCEPT to tell me that …
Shameful for this Company to even exist. My water line runs from main road to my house behind several trailers and one of the trailers tapped into my line and was stealing my water. Called water Company and spoke to someone and was told …
Moved into my new home. Lived here for a month and woke up with no water. I was told we had tampered with the water and never should have been turned on. We were told …
I can’t give ZERO stars. I can give a bad review! If this company had some competition they may be better on their customer service side. They are horrible people! I hope they read this review and sad but I hope it hurts their feelings …
This monopoly company is a nightmare!!! I open my email bill and it is for more that I can average water usage in over 4yrs! I’ve called customer service 3 times and still no solution. I try to explain that there is NO WAY I could use over …
Paid the bill, and they still disconnected. Then wanted an additional 50.00 after to reconnect. Also they have charged me for water I never used, told me to check my toilet, but you guessed it no issue but the bill returned to normal the following month. Crooks.
Terrible heartless people no door knocker, no late notices, cut the water off anyway and the month isn’t even over yet! The cut on fee is more than my bill so now I have to pay more than double my bill to cut it back on. They tell my I’m …
sorriest customer service ever. I moved to a new house and had my service switched. Never got an updated bill till services were cut off after even calling to ask what the bill amount is just to keep being told you balance is 0. Myrtle Beach at its finest I guess. Here for a paycheck not customer service
Horrible horrible company… Customer service is very rude and the worst to deal with. If I could switch to another water company I would in a heartbeat.
Hillary is absolutely no help. Can’t explain anything clearly. Stated anybody can cut your water off and transfer it to their name if you pay the right amount of money. Even if they don’t have a lease. What a great water company
had my house for 16 years bill was always between 35 and 45 dollars received a bill for 155 dollars called customer service for help said they could not discuss my bill without pass word never set a pass word was told if bill not paid …
This company sits on a throne of lies and provides its customers with false hope. It makes me sick to my stomach knowing that I have invested so much money into water and sewer to only to have not have any services rendered SEVERAL months …
Love our clean water & that they work with us to get account paid but JEEZ….catch up to the 21st century…give more customer service w/ real time text messages & warnings of possible service interruptions. How about a mobile APP for EZ …
I would give this horrendous company ZERO if it would let me. $55 dollar Bill, 4 small children in the home, no notice that we had forgotten the bill, we own a business and have been seriously slammed the last week so we overlooked it. One …
After reading all of these negative reviews, I was dreading having to go there to ask for assistance with a problem I had with service at one of my properties. After meeting with Whitney and discussing my issues, she put me completely at …
Called this morning for a problem… Had a call from the service department within the hour. A technician wass at our door less than 30 minutes later. He had the whole thing solved in practically no time and all on the day after an ice storm! Great service, GSWS!
Hard water..terrible water quality with all the the new houses being built. Our water has become extremely hard and the iron and chlorine levels have spiked. They need to reevaluate where they’re getting their water for certain parts of the county.
I’m building a large addition to my home in Conway. Lots of dirt needed to be dug up, new sewer lines put in and a new tank. GSWSA came out and did their job professionally. A few days later there were still some issues when the …
Truly a terrible company! I had my card on auto-pay, no late notice or anything. I was sent an email like normal. I woke up to someone outside and no knock or nothing so I went outside to ask what was the man doing, “you didn’t pay your …
Horrible service. Water was shut off, my own fault.. Completely forgot about it. Paid the $45 fee to have them come out same day and turn it back on.. They came out sat in the truck and never turned it back on.. Called the next day and they …
Cut the water sewer off with a holiday coming I called today 12/23/22 to pay the bill one their office is closed and there emergency service won’t cut the water back on🤬 …
Very poor customer service. They installed a second water meter for a sprinkler system. In the process they damaged 2 landscape lights. After initially denying it was them, they agreed to replace the lights. Supervisor stated lights would …
Have been told by two engineers that I was on schedule for my new sewer service and it was supposed to be completed today, however NO ONE has been back to my house. Called customer service twice, and they also cannot provide an accurate …
-1 star these guys don’t cares about you or your family. Mine was autopay they called me to make a payment. I said its autopay agent said she don’t care pay now or no water tomorrow. Shame on you guys
Water line break reported 3 days ago to GSW. No one has come out, no response when they will be out to make the repair. Meanwhile water is flooding yatds.
Water Bill keeps going up each month and I have done everything they asked me to do and still no resolution. They have not sent any one out to look for possible issues that are out of my control. Horrible company and customer service.
Called customer service to discuss water pressure issues since a new development was built near by. Some days my pressure is so low my sprinkler heads do not come out of the ground and just flood the lawn in spots. I was told that is the way it is. Apparently they could care less about their customers.
Literally been getting emails every hour about paying a bill due on 10/15 I have plenty of time to pay. They have sent over 16 emails about looking at the bill and paying. What’s the rush? I have till the 15th of next month. Why harass a customer who always pays on time?
Placed many calls about a water leak in a field not far from my home and these calls to the water company started almost a month ago…and still nothing. Wasted water is no concern, only metered water that isn’t paid for. How many Olympic …
This is the worst company ever. Aug 21 2020 I moved into my home. My water bill has always remained the same since January 2022. I had my water cut off due to my fault of not paying the service on time it was my fault I instantly got it cut …
If I could give this company LESS than 1 star I would. Customer service reps are RUDE – company is awful. Turned off our water while we were away on Christmas vacation over a $79 bill that wasn’t even PAST DUE…… THEN charged my $45 …
They need to update their system!! No electronic transfer from banks, so the bank sends checks. One check was lost and received months later, and most recently took 12 days to cash, so they added a late fee. They have 2 phone #’s to call, …
So HTC contractors directionally bored into my service line on Grand Strand’s side of my water meter. I contacted GSWS. Days later, they don’t have any knowledge of my phone calls reporting the damage and asking about the repair. Then today …
Our meter was inaccessible because the meter box was collapsed by a large pine tree root, so we couldn’t access the valve to turn off water to replace the water heater. Our house doesn’t have a main shut off valve inside. Called in the …
Nice and pleasant place
Ok
5 minute service
VERY POOR CUSTOMER SERVICE
These people are a joke!!
Yall are nothing but Crooks!!!!
Crooks, certified blackmailers. Should be illegal
Nice doing business with them
These people truly are dirt bags
$45 fee to disconnect the service. Won’t work with people to get their service back on.
They are horrible they are nightmare they are ripp off and someone needs to stop them immediately
Trashy people. Need to fire all the reps, they’re rude and uneducated.
No landlord program available. Landlords have to pay deposit and service fee whenever they need water for a few days to clean a house or apartment. This issue needs to be addressed.
This company will NOT email bills…only thru the USPS. How backwards.
When moving to SC, they would not take payment over the phone… we moved here on a Friday and they said we needed to make the deposit by 3pm to get service started… …
Great friendly staff going above and beyond to help. Well done!
Why is this called a water utility company if all they do is the sewer??
Terrible we should have more options they have a monopoly very rude and hard to deal with
I live in turtle cove our community had a sewer back up leaking over lawns and in the street try to reach some one forget about it the only dept that answers is bill payment who is running the show i guess nobody
Y’all have the nastiest set of people on that phone. Every time I call I get an unfriendly person
worst water company ever!!! even the customer service sucks!!
Didn’t know what to do when we saw water coming up through our driveway and law. Rather than watch it and stress out, we decided to call GSWS for a Sunday emergency call thinking the fee would be the least of our problems. Ken, the Crew …
Construction Services is top notch, always helpful
This company runs a racket. They shut off your service the FIRST chance they get so that they can charge service fees
My experience with GSWSA has been nothing short of GREAT. From when I moved to Myrtle Beach in March 2020 to disconnecting service today their Customer Service has always been polite and more then willing to assist me. Sha’ron you ROCK! Thank you…
So I had to close my account for them on Aug 11th and i am supposed to get 65 dollars back for deposit payment. Well in the middle of moving during COVID19 thier policy remains the same for your refund you have to wait about a month to get …
Why are you shutting off the water, randomly causing water-outages, and without warning to your paying customers, claiming a ‘water EMERGENCY’. Two weeks ago, the reason was that a water main broke…what is the flavor of the moment for today’s outage?
Terrible monopolistic practices! You get a Customer Base Charge, Wastewater Volume charge AND a Service Line Maintenance charge! Two or three times as high as Little River Water & Sewer and GSWS only takes care of sewer! We still have to pay Bucksport Water Supply separately for water supply!
Horrible Customer Service & Rude Agents – they just want your money they don’t care about you as a human being.
Absolutely horrible customer service. We should have other options for providers rather than these trashy people.
I don’t complain much, but when the company installs a NEW METER, break something on ur end, and u get a bill for 10,000 gals of water and THEY DO NOT CREDIT your account, that is WRONG! This is a monopoly company in our area that does …
They need to turn up the water pressure
In the most of this pandemic, a single mom whos been out of work for 3 weeks now had an emergency!!! I had a clog and they sent John. What an amazing, professional soul. He fixed my problem in 3.2 seconds.
He deserves a raise!!
It is unfortunate that I even have to give this establishment one star. First of all they are embedded with Horry County and if water/sewer runs by your house you MUST use it. This is wrong and should be a violation of the law. Secondly, …
The other poor reviews of this place will tell you exactly what you need to know. Just another monopoly scamming customers
James Jordan and his Grand Strand Water and Sewer Department crew did excellent work (in extreme heat) today, Saturday July 31, on 14th Avenue South in Surfside. There was a water break under the road. The crew came out promptly, …
Been in a rental for 3plus yrs every 6 months water is turned off they can never explain why theres a outage or anything else …
Waste of a company..
Was late on my bill Nov 4th they shut me off cost me 200$ to get reconnected. PAID IN FULL Received the next bill dec 1st due on the 3nd disconnected on the 5th. Now thats 90$ in reconnect FEES IN 2 MONTHS! DRILL A WELL!
Called about a drainage issue, was working on resolving my self as I have done in the past. Saw one of their trucks servicing a main line nearby, the technician recommended calling if I had an issue as well, noting it’s unlikely the two …
Horrible service and a monopoly I can’t do anything about. Claimed they could not charge my card and disconnected my water. The account the card was attached to is always funded, when we called to report an outage and they notifed us it was …
Installed a grinder station broke my fence showed up weeks late with no communication after I removed part of my fence for them. This is already a big inconvenience because we have 3 dogs. During the install they destroyed a few sprinklers …
These people are nothing but crooks! It’s pathetic when sewer costs more money than your actual water bill – here on 701S we have Bucksport for water and then have to have these crooks for sewage! Bill was 8 days late and they have …
This is a horrible greedy company they don’t work with you at all they just want pay pay pay a couple of months ago I forgot the bill it was one of those things I thought my wife paid it and she thought I paid it anyway it was $35 it was …
My bills with Grand Strand since January, 2020 average $44. In May it was $195. Despite calling in and requesting a detailed reason for the 450% increase in my bill. Grand Strand customer service rep blamed it on me saying I must be …
This company has a monopoly in my area so they could care less about their customers. Customer service is non-existent. When you know that a person needs water and you are the only provider of that water, you can treat them like dirt and …
This place has terrible customer service. I wish I had the choice to not use their service.
Terrible experience! Like most of the other reviewers they charged ridiculous fees including a $100 “meter tampering” fee. We moved in and the water was on, nobody tampered with anything. Apparently a scam for collecting an extra hundred …
Best utility ever! This is by far the cheapest bill I pay on a monthly service. Great job! I wish my other bills were this reasonable.
This is a typical governmental organization! The incompetence is sickening. On the phone for over an hour and a half trying to get through to a person. Then no one EVER calls you back or follows up as promised. My house flooded over …
If I could write a review for zero stars I so would!!
Horrible service, Need to fire and rehire all of your costumer service reps!
And meter maintenance men. Took one guy 3 times to come look to see there was a leak and then finally sent a different person. Took him 5 minutes to locate leak and fix problem!
Charged a base fee for 5 days of service, cost more than my previous bill for 37 days of service what a monopoly scam
Terrible rates – triple what we ised to pay out of state.
Nail you hard for sprinkling your grass. …
Deleted my old post just to say this. This place can go to hell and so can the people. They’re scammers and they do whatever they want to get money from you. Even if they’re the ones who screwed up.
Like most of the reviews here have said, they have quite a racket here going on. Fees for this and for that. What’s the difference between the account service fee and the activation fee? Over $100 just for those two fees. Then they charged …
My water got cut off moments after I paid by phone. When I called, they wouldn’t even talk to me because the bill is in my HUSBAND’S name. I explained that I had just paid it, he was out of town, I owned the house and I had a 2 month old …
Your after-hours/emergency answering company is absolutely terrible. I was being cut off when trying to explain my situation by a woman with an extremely rude tone who just tried dismissing everything I asked. …
Paid an almost $500 water bill because of leak on their end and I’m stuck paying it. Told me they would take $39 off my bill. My highest bill befor this was $32. I switched my house back to well. These people are crooks and have a monopoly on water and sewer. It’s my understanding that a monopoly is illegal in the US
This place in marion sc needs to have training on how to talk to there customers they are really rude and don’t care.
Called on a Saturday morning due to dirty water from my tap and in the toilet. Never had a call back. Fortunately it was a one off and suspect it was due to some thing they did.
These are the most horrible people you could ever work with. They turned my water off without any notification that I owed anything. My bill was not due until 25th. They “claimed” a payment was made online and was returned. I know for a …
We had a problem with our toilet backing up which ended up to be be a sewer pipe near the road . Grand Strand workers came and fixed the pipe they were polite and explained what was going on.
Very affordable service compared to other municipal water companies I’ve had in the past. I could do with less of the sewage swell in certain areas of the county.
The worse water company in the world they are rude and disrespectful. So greedy . they are constantly shutting off the water on my street for repairs they know they are going to be working on it But still do not give home owners warning. So …
This is the criminal element of our government. For real they answer to no one. There is nothing you can do but pay. I can clearly see that they never even tried to put a payment through on my bank account but instead shut off my water and …
Bought a brand-new house 2yrs ago. Had no problem getting it switched from builder to my acct. Have called several times with questions. Always polite and professional. …
I bought a new home & thought I switched it to my name. One month later, the sweet man was there and told me to call. It would of been 100 to connect, they extorted 250 out of me for stealing water even though a monthly bill is only $50. I need water so I paid after pleading. Quite a scam!
Rude rude rude office staff… wish I had another choice for a carrier…cut my water off over 40 for being literally just a couple days late….so had to pay 95 to restore my services.. wouldn’t be that big a deal if they weren’t so hateful and rude
Called in may about a pooling of water in my front yard around the water connection outside. Never saw anyone come out, never had any notice that anyone came to fix the problem. Still have water pooling in the front yard around it so called …
After assessing the plumber said, it’s a county problem sir… that’ll be $99. Of course it’s a Saturday. I called the county, technician came out in a couple hours. Went above and beyond to show the problem wasnt what the plumber said. Still frustrated but received great service outside of normal business hours.
They will not let your neighborhood know that they will be shutting off the water for repair purposes. You will find out as you are taking a shower or doing laundry and the water stops running. You would think they would use any of the convenient forms of technology and communications of the 21st century to let you know.
In a world where we pay everything online, Including my water bill, they sent me a letter to tell me my account wasn’t on draft, even though I get an email when my bill comes. Once again, they email me for everything EXCEPT to tell me that …
Shameful for this Company to even exist. My water line runs from main road to my house behind several trailers and one of the trailers tapped into my line and was stealing my water. Called water Company and spoke to someone and was told …
Great people, clean water!! 10/10 and ready at a moment’s notice. Would recommend to everyone I talk to.
Moved into my new home. Lived here for a month and woke up with no water. I was told we had tampered with the water and never should have been turned on. We were told …
I can’t give ZERO stars. I can give a bad review! If this company had some competition they may be better on their customer service side. They are horrible people! I hope they read this review and sad but I hope it hurts their feelings …
This monopoly company is a nightmare!!! I open my email bill and it is for more that I can average water usage in over 4yrs! I’ve called customer service 3 times and still no solution. I try to explain that there is NO WAY I could use over …
Paid the bill, and they still disconnected. Then wanted an additional 50.00 after to reconnect. Also they have charged me for water I never used, told me to check my toilet, but you guessed it no issue but the bill returned to normal the following month. Crooks.
They lie. They are inefficient. Why can’t I give zero stars?
The bottom line is that I only have one choice for water and sewer. They lied …
Terrible heartless people no door knocker, no late notices, cut the water off anyway and the month isn’t even over yet! The cut on fee is more than my bill so now I have to pay more than double my bill to cut it back on. They tell my I’m …
sorriest customer service ever. I moved to a new house and had my service switched. Never got an updated bill till services were cut off after even calling to ask what the bill amount is just to keep being told you balance is 0. Myrtle Beach at its finest I guess. Here for a paycheck not customer service
Horrible horrible company… Customer service is very rude and the worst to deal with. If I could switch to another water company I would in a heartbeat.
Hillary is absolutely no help. Can’t explain anything clearly. Stated anybody can cut your water off and transfer it to their name if you pay the right amount of money. Even if they don’t have a lease. What a great water company
had my house for 16 years bill was always between 35 and 45 dollars received a bill for 155 dollars called customer service for help said they could not discuss my bill without pass word never set a pass word was told if bill not paid …
This company sits on a throne of lies and provides its customers with false hope. It makes me sick to my stomach knowing that I have invested so much money into water and sewer to only to have not have any services rendered SEVERAL months …
Never had a problem with customer service, they’re very helpful.
Love our clean water & that they work with us to get account paid but JEEZ….catch up to the 21st century…give more customer service w/ real time text messages & warnings of possible service interruptions. How about a mobile APP for EZ …
I would give this horrendous company ZERO if it would let me. $55 dollar Bill, 4 small children in the home, no notice that we had forgotten the bill, we own a business and have been seriously slammed the last week so we overlooked it. One …
After reading all of these negative reviews, I was dreading having to go there to ask for assistance with a problem I had with service at one of my properties. After meeting with Whitney and discussing my issues, she put me completely at …
Called this morning for a problem… Had a call from the service department within the hour. A technician wass at our door less than 30 minutes later. He had the whole thing solved in practically no time and all on the day after an ice storm! Great service, GSWS!
Hard water..terrible water quality with all the the new houses being built. Our water has become extremely hard and the iron and chlorine levels have spiked. They need to reevaluate where they’re getting their water for certain parts of the county.
These guys are working hard to keep the clean water flowing, had a meter issue ans they came same day to fix it, very pleased
I’m building a large addition to my home in Conway. Lots of dirt needed to be dug up, new sewer lines put in and a new tank. GSWSA came out and did their job professionally. A few days later there were still some issues when the …
Truly a terrible company! I had my card on auto-pay, no late notice or anything. I was sent an email like normal. I woke up to someone outside and no knock or nothing so I went outside to ask what was the man doing, “you didn’t pay your …
Horrible service. Water was shut off, my own fault.. Completely forgot about it. Paid the $45 fee to have them come out same day and turn it back on.. They came out sat in the truck and never turned it back on.. Called the next day and they …
The worst company in Horry County poor customer service rip off they never respond to emergencies hidden fees nightmare to deal with
Cut the water sewer off with a holiday coming I called today 12/23/22 to pay the bill one their office is closed and there emergency service won’t cut the water back on🤬 …
Very poor customer service. They installed a second water meter for a sprinkler system. In the process they damaged 2 landscape lights. After initially denying it was them, they agreed to replace the lights. Supervisor stated lights would …
New homeowners or renters
We closed on January 18th. Our final walk through was scheduled for January …
Have been told by two engineers that I was on schedule for my new sewer service and it was supposed to be completed today, however NO ONE has been back to my house. Called customer service twice, and they also cannot provide an accurate …
-1 star these guys don’t cares about you or your family. Mine was autopay they called me to make a payment. I said its autopay agent said she don’t care pay now or no water tomorrow. Shame on you guys
Thanks for the quick service on the sewer line repair,called in at 1pm, got fixed at 530pm. Thank you crew for the quick response.
Water line break reported 3 days ago to GSW. No one has come out, no response when they will be out to make the repair. Meanwhile water is flooding yatds.
Water Bill keeps going up each month and I have done everything they asked me to do and still no resolution. They have not sent any one out to look for possible issues that are out of my control. Horrible company and customer service.
Called customer service to discuss water pressure issues since a new development was built near by. Some days my pressure is so low my sprinkler heads do not come out of the ground and just flood the lawn in spots. I was told that is the way it is. Apparently they could care less about their customers.
Literally been getting emails every hour about paying a bill due on 10/15 I have plenty of time to pay. They have sent over 16 emails about looking at the bill and paying. What’s the rush? I have till the 15th of next month. Why harass a customer who always pays on time?
Placed many calls about a water leak in a field not far from my home and these calls to the water company started almost a month ago…and still nothing. Wasted water is no concern, only metered water that isn’t paid for. How many Olympic …
This is the worst company ever. Aug 21 2020 I moved into my home. My water bill has always remained the same since January 2022. I had my water cut off due to my fault of not paying the service on time it was my fault I instantly got it cut …
If I could give this company LESS than 1 star I would. Customer service reps are RUDE – company is awful. Turned off our water while we were away on Christmas vacation over a $79 bill that wasn’t even PAST DUE…… THEN charged my $45 …
They need to update their system!! No electronic transfer from banks, so the bank sends checks. One check was lost and received months later, and most recently took 12 days to cash, so they added a late fee. They have 2 phone #’s to call, …
So HTC contractors directionally bored into my service line on Grand Strand’s side of my water meter. I contacted GSWS. Days later, they don’t have any knowledge of my phone calls reporting the damage and asking about the repair. Then today …
Our meter was inaccessible because the meter box was collapsed by a large pine tree root, so we couldn’t access the valve to turn off water to replace the water heater. Our house doesn’t have a main shut off valve inside. Called in the …