If I could rate a negative number I would! This company SUCKS! Zero customer service. They refuse to return your calls – the most inept company I have ever dealt with. Do yourself a favor & DO NOT use them!!
Thank God for the Grand Valley Telecommunications & their services. They offer the best internet service to Loma & Mack, CO. The service techs are professional and stop at nothing to fix any problems.
Grand Valley Telecom is not that bad of a company when you think of how charter and century link handle their business people need to just suck it up and get over themselves omg my internet is out get a life go outside and enjoy the world not just from your computer screen its not the end of the world that your internet is down!!!!!
Service is bad. I can’t wait to relocate to Junction to have more available. If in Palisade, figure something else out. I work from home and it hinders me a ton to keep service with these guys
I have grand valley and I live in Loma it worked really good because there wasn’t much other providers that supports what I have and I would recommend this company.
Been a customer almost a decade now and have had no service for several days now for the third time in a little over a month and no one will answer the phone or return calls during business hours. Getting super frustrated with the poor service
Their prices are are going up due to taxes increasing every month. Soon we won’t be able to afford cable & internet service. We’ll be fortunate if we can just afford internet service.
This company came to our house and took the antana to their box because they couldn’t get service out there…. That box had been there and working for three years. They did not contact us that they were coming out or that they took the …
Our internet was not working I called at 1:00 Friday afternoon Fabian was at my home to fix my internet with in an hour off my phone call. He was extremely respectful wore a mask even though I didn’t expect him to. Got my internet working right away.
Definitely not worth the money. My internet seems to be completely down at least once a week. They never send me anything to inform me as to when the bill will be pulled each month and it’s different every time. I will be switching providers asap.
Love their service. Grand Valley Telecom tells me that I have a real good signal to one of their towers. My kids love it. We’ve had very little issues. I am in the Loma, CO area. We have their 12mb service with phone service.
This company internet is unreliable. That is nothing compared to the non responsive customer (non)service. They dont re turn calls, put their phones on no answer whenever service is down, the old lady in the office has e ither dementia …
I just got service hooked up today. Great customer service, tech called ahead of time to confirm I was home. Speeds are through the roof compared to what I was using. Thanks again guys for all the great work.
We live in Whitewater and it’s one of the only companies that service this area. We’ve had them for over a year now with little to no issues. We stream all of our TV and I also work from home. I reccomend their service for anyone that lives in the Whitewater area.
Absolute worst customer service! These people don’t care about their customers or the service they provide. They’ll ignore your calls for days, never send a tech out to fix anything, and treat you like trash. Their internet service ranges …
Ended up going to Ride Broadband and getting 20mbps for less. I desperately wanted to use a local company but…. their voicemail is always full, their published emails bounce and we are averaging 3-5 Mbps. They do not return calls in a timely fashion.
I’ve had no problems with the internet or customer service through this company. No contract and no surprise charges, I love it. Where I live the only alternatives are painfully slow phone line, or costly choppy satellite suppliers. I would recommend this service to anyone that lives or does business in rural grand valley locations.
I bought internet claiming to be 8 to 12 mbps down/ 5mps up. I am an IT and know a lot about this kind of stuff. I do speed-tests that confirm that 70% of the day I am not getting the speed that I paid for. Not even CLOSE! I have had a …
I am the operations manager for Grand Valley Telecom and would like to defend some of the comments made to us on google. I don’t feel google is fair because it does not give us a chance to respond to comments directly. …
They really don’t deserve even 1 star.
We had business phone and internet with them. The internet worked fine. In July 2018 we were having issues with the phones and were told we needed a new …
Our internet went out due to a short in the cord that hooked up to the router. The tech support came out and replaced the entire cord along with putting an updated radio on top of my house. All of this was done in the same day I called. Service and expertise was excellent.
Horrible workmanship, used equipment with old tar and shingles that stuck to my house, loose bolts, missing a bolt, wouldn’t call us back for two days, went in and explained my concerns and was told that’s the way they do things. Just a …
In looking at the other reviews, I’m glad to see I’m not the only person that has major issues just trying to deal with people at this company. We live in Loma, Colorado, which is a really rural area, so our choice of Internet is already …
I can’t give this company a lower rating than one star. It’s maybe a coincidence but, a lot of the “postive” reviews on google here are also some of the people’s names that work at GVT that we’ve talked to when we’ve had issues in the past …
I have had Grand Valley Telecom for over 5 years. I love them. The prices are more than reasonable and I get a good internet speed. My only other option is Centurylink 1.5 DSL – GVT is much faster. I’ve only had a problem two times with my …
Very poor service. Will tell you they will call you back but you will NEVER hear back from them! Internet service was just ok in the beginning then it dropped off to incredibly slow! I called in letting them know that I was having serious …
I have had Grand Valley Telecommunication as my internet provider since 2010. They have always been very accommodating and responsive to my needs whenever a problem would arise. The customer tech service staff is reliable, on time for …
This the worst internet provider I have ever had the displeasure of dealing with. Customer service is absolutely horrendous. A couple of details include: on several occasions I was hung up on, I was double charged for a month of service, …
Their customer service is terrible. They never answer the phone for technical support and voice mail is full. There is no communication to customers if there is an outage. Speeds are never as fast as promised. …
This company has worked with me when I have had late payments and helped me keep my service going. They have improved their customer service and technical support significantly over the past year and a half that I’ve had service with them. …
Do not waste your time with this internet company. You do not get the speeds you pay for and it seems to always go down and when you call the receptionist she is possibly the rudest person imaginable. I did not take the advise of many …
No communication at all.
Charged us for transfer fee and we never transferred services , it was a new Startup. Then got on our roof without our permission and when noone was here. …
Apparently its the customers responsibility to track down invoices for services rendered. Should customers just send checks to you with no account number? They dont send you invoice for months then unhook your service with no notification …
Unprofessional, unreliable, unusable, they promise 20mb downloading speed for their residential service. I never could get test results above 13mb, and that was late, late at night. Also from the start there were billing problems and the …
Service is very unstable, have rarely gotten anything close to the speeds promised. Very difficult to get ahold of and they don’t return calls in a timely manor. No support after 5 on weekdays or on weekends when most of the issues occur. …
Been with these guys for about 4 years. Service is tolerable. Speed is all over the place, not as consistent as one would expect. My biggest complaint is you guys and your communication. You service your side of things and no one knows! You have customers left in the dark. No communication! You have a website with an area to communicate.
I have been fighting with another internet company for 3 weeks & nothing got resolved and, they refused to admit they were the ones with the issues. I called Grand Valley Communications. They came out right away. Fabian (Tech) was very …
When the service works it works excellent. However for customer service they are very poor. I have been trying for over a month to get with someone about a NAT issue that all tests and troubleshooting points to the service provider but they …
Horrible internet service! Cuts out DAILY!
Very prompt and friendly Customer service.
Crap customer service and the Internet drops all the time. Dont use these guys..
Frequent service outages voicemail is always full on the after hours number.
The service isn’t very reliable. Continues to go down on a regular basis. No technical service on the weekends because their closed.
The customer service people are nice but the Internet service goes in and out frequently…
Honestly they should be boycotted. Worst company in the grand valley and does not even do there job.
Great service, internet speed and consistent connection. Price is good and we personally like supporting our local businesses.
We have used them for several years and had very little down time and no trouble. They have fair pricing as well.
If I could rate a negative number I would! This company SUCKS! Zero customer service. They refuse to return your calls – the most inept company I have ever dealt with. Do yourself a favor & DO NOT use them!!
Thank God for the Grand Valley Telecommunications & their services. They offer the best internet service to Loma & Mack, CO. The service techs are professional and stop at nothing to fix any problems.
Grand Valley Telecom is not that bad of a company when you think of how charter and century link handle their business people need to just suck it up and get over themselves omg my internet is out get a life go outside and enjoy the world not just from your computer screen its not the end of the world that your internet is down!!!!!
Service is bad. I can’t wait to relocate to Junction to have more available. If in Palisade, figure something else out. I work from home and it hinders me a ton to keep service with these guys
I have grand valley and I live in Loma it worked really good because there wasn’t much other providers that supports what I have and I would recommend this company.
I have had GVT for several years. The last two years – service has been great. Good call backs, good response, very helpful.
Been a customer almost a decade now and have had no service for several days now for the third time in a little over a month and no one will answer the phone or return calls during business hours. Getting super frustrated with the poor service
Excellent!!! I’ve been with them for many years.
Business Phone Lines, Fax Line, Internet and WIFI.
They even Host my Company’s websites. …
Their prices are are going up due to taxes increasing every month. Soon we won’t be able to afford cable & internet service. We’ll be fortunate if we can just afford internet service.
This company came to our house and took the antana to their box because they couldn’t get service out there…. That box had been there and working for three years. They did not contact us that they were coming out or that they took the …
Our internet was not working I called at 1:00 Friday afternoon Fabian was at my home to fix my internet with in an hour off my phone call. He was extremely respectful wore a mask even though I didn’t expect him to. Got my internet working right away.
Definitely not worth the money. My internet seems to be completely down at least once a week. They never send me anything to inform me as to when the bill will be pulled each month and it’s different every time. I will be switching providers asap.
Love their service. Grand Valley Telecom tells me that I have a real good signal to one of their towers. My kids love it. We’ve had very little issues. I am in the Loma, CO area. We have their 12mb service with phone service.
This company internet is unreliable. That is nothing compared to the non responsive customer (non)service. They dont re turn calls, put their phones on no answer whenever service is down, the old lady in the office has e ither dementia …
I just got service hooked up today. Great customer service, tech called ahead of time to confirm I was home. Speeds are through the roof compared to what I was using. Thanks again guys for all the great work.
We live in Whitewater and it’s one of the only companies that service this area. We’ve had them for over a year now with little to no issues. We stream all of our TV and I also work from home. I reccomend their service for anyone that lives in the Whitewater area.
Absolute worst customer service! These people don’t care about their customers or the service they provide. They’ll ignore your calls for days, never send a tech out to fix anything, and treat you like trash. Their internet service ranges …
Ended up going to Ride Broadband and getting 20mbps for less. I desperately wanted to use a local company but…. their voicemail is always full, their published emails bounce and we are averaging 3-5 Mbps. They do not return calls in a timely fashion.
I’ve had no problems with the internet or customer service through this company. No contract and no surprise charges, I love it. Where I live the only alternatives are painfully slow phone line, or costly choppy satellite suppliers. I would recommend this service to anyone that lives or does business in rural grand valley locations.
I bought internet claiming to be 8 to 12 mbps down/ 5mps up. I am an IT and know a lot about this kind of stuff. I do speed-tests that confirm that 70% of the day I am not getting the speed that I paid for. Not even CLOSE! I have had a …
I am the operations manager for Grand Valley Telecom and would like to defend some of the comments made to us on google. I don’t feel google is fair because it does not give us a chance to respond to comments directly. …
They really don’t deserve even 1 star.
We had business phone and internet with them. The internet worked fine. In July 2018 we were having issues with the phones and were told we needed a new …
Our internet went out due to a short in the cord that hooked up to the router. The tech support came out and replaced the entire cord along with putting an updated radio on top of my house. All of this was done in the same day I called. Service and expertise was excellent.
Horrible workmanship, used equipment with old tar and shingles that stuck to my house, loose bolts, missing a bolt, wouldn’t call us back for two days, went in and explained my concerns and was told that’s the way they do things. Just a …
In looking at the other reviews, I’m glad to see I’m not the only person that has major issues just trying to deal with people at this company. We live in Loma, Colorado, which is a really rural area, so our choice of Internet is already …
I can’t give this company a lower rating than one star. It’s maybe a coincidence but, a lot of the “postive” reviews on google here are also some of the people’s names that work at GVT that we’ve talked to when we’ve had issues in the past …
I have had Grand Valley Telecom for over 5 years. I love them. The prices are more than reasonable and I get a good internet speed. My only other option is Centurylink 1.5 DSL – GVT is much faster. I’ve only had a problem two times with my …
Very poor service. Will tell you they will call you back but you will NEVER hear back from them! Internet service was just ok in the beginning then it dropped off to incredibly slow! I called in letting them know that I was having serious …
I have had Grand Valley Telecommunication as my internet provider since 2010. They have always been very accommodating and responsive to my needs whenever a problem would arise. The customer tech service staff is reliable, on time for …
This the worst internet provider I have ever had the displeasure of dealing with. Customer service is absolutely horrendous. A couple of details include: on several occasions I was hung up on, I was double charged for a month of service, …
I have been with these guys for 2 years. I believe the price we pay for the service we get is great! …
Their customer service is terrible. They never answer the phone for technical support and voice mail is full. There is no communication to customers if there is an outage. Speeds are never as fast as promised. …
This company has worked with me when I have had late payments and helped me keep my service going. They have improved their customer service and technical support significantly over the past year and a half that I’ve had service with them. …
Do not waste your time with this internet company. You do not get the speeds you pay for and it seems to always go down and when you call the receptionist she is possibly the rudest person imaginable. I did not take the advise of many …
No communication at all.
Charged us for transfer fee and we never transferred services , it was a new Startup. Then got on our roof without our permission and when noone was here. …
Apparently its the customers responsibility to track down invoices for services rendered. Should customers just send checks to you with no account number? They dont send you invoice for months then unhook your service with no notification …
Unprofessional, unreliable, unusable, they promise 20mb downloading speed for their residential service. I never could get test results above 13mb, and that was late, late at night. Also from the start there were billing problems and the …
Service is very unstable, have rarely gotten anything close to the speeds promised. Very difficult to get ahold of and they don’t return calls in a timely manor. No support after 5 on weekdays or on weekends when most of the issues occur. …
Been with these guys for about 4 years. Service is tolerable. Speed is all over the place, not as consistent as one would expect. My biggest complaint is you guys and your communication. You service your side of things and no one knows! You have customers left in the dark. No communication! You have a website with an area to communicate.
I have been fighting with another internet company for 3 weeks & nothing got resolved and, they refused to admit they were the ones with the issues. I called Grand Valley Communications. They came out right away. Fabian (Tech) was very …
When the service works it works excellent. However for customer service they are very poor. I have been trying for over a month to get with someone about a NAT issue that all tests and troubleshooting points to the service provider but they …