Kept sending me mail that used a preset name and address and bills for a service I dont even use. Unacceptable behavior because some one will fall for that trickery.
Worst customer service. Laura was horrible on the phone in helping me. I asked for a supervisor and she said none were available. They have a lot of hidden fees. Stay away from this company.
Terrible internet, frequent outages, not to mention the bill increased by ten dollars over the span of a year. Avoid Grande as your internet provider if possible.
Dwayne ( I think that’s the correct spelling ), helped me to get a lower rate on my internet. Grande has been fairly consistent with good internet and good rates.
I’ve used Grande for my commercial and residential properties for years and I love them! They are always happy to help whenever I have any questions or issues.
I have had Grande for a little less than a year now and I don’t think one day has gone by where my WIFI hasn’t cutoff at least once. Will not be using them forg next aprtnment.
literally the most unreliable wifi connection. if you can, avoid this!!! especially if college student and need to use it for assignments and studying. also very unhelpful so dissatisfied with this service. if i could give zero starts i would.
Wi-Fi is disabled random times through out the day and every morning it’s never on. I’m over paying for something that’s only half way working which is obsurd! The issues only get worse and persist.
The quality of customer service is terrible. There automated system is ridiculous and frustrating. Been with this company since they were knocking on doors to convert and it is time to choose another service. Customer service representatives are not the best listeners and think it is okay to be rude as heck.
They steal your money and then when you call asking why the money was taken out WHEN NOT ON AUTOPAY nobody knows. Plus Representative was rude and denied when I asked to speak to a manager.
This is the worst internet provider in San Marcos, TX. DO NOT USE GRANDE. Their service is not at all reliable. I have been using this internet and I am not satisfied at all. I’m not even receiving proper signal to my bedroom.
Real bad experience with this Corp, they advertise very good deals on services, please don’t believe them ,Once you get your bill is a totally different story ! They advertise no gimmicks no hidden fees but everything is a lie once you get …
I’m very happy with Grande Communications! The people are so very nice. We have been with them for two years now I think. We’ve had no troubles. I can’t stand TW.
If I could give zero stars I would. Customer service seems nice at first but will never actually help you or do anything, just a bunch of bs. Definitely switching after this mo th, wish I never signed uo in the first place. Btw the technician will ask you for a $50 deposit in cash that is fake, just goes into his pockets.
Literally typing this review while the guy is here hooking up my cable and WiFi. This is the worst service I’ve ever encountered with. They are so rude. They were rude when I went up there and told them, and the guy that’s here is also …
I only use this provider because we have to use them as per my lease. I would pay more per month rather than use this company. WiFi is very iffy, goes out usually once per week. All devices have a very hard time connecting to it on a daily basis. I would highly not recommend this company.
When I called to cancel service the woman on the phone told me I could not because I had a bill. I had to pay my bills then they would cut off my service. Ridiculous they’re so bad! The charges from them going up up up every month and it …
When we enrolled into the internet plan. The person who took down our information didn’t do it right, and now we have to pay back for a bill we didn’t know we had. Im so disappointed that they would do something like this. Stay away from grande they will try and get more money out of you.
Was trying to contact them to transfer my internet and the website cant even be reached and you cant do anything with the app. It doesnt give me confidence that a internet provider cant even keep their own servers working. I called the 800 …
Probably the most unreliable internet service ever, it is constantly going down and all they say when I call is “unplug your modem, wait one minute and plug it back in”. Not that helpful when the internet is going down every 10 minutes for …
I’ve been really frustrated with grande. Wifi drops constantly so I had to buy ethernet cables for everything needing a connection so I’d actually have some consistency and now out of no where today the internet stopped working completely …
So far not good, I’ve had the service for a couple weeks. Internet is slower, cable freezes randomly and now a complete cable outage. They said it will be a 2 to 3 hours before it is back up. I certainly hope my bill will reflect that.
Typical ISP in a small town. Useless customer service. Internet shuts off for periods at a time. Constant disconnections. How can I do my homework without internet? How can I pwn noobs with these constant disconnections? I would switch to spectrum but my apartment complex won’t let me. May move just to get better internet.
If there was an option for 0 stars I would choose it. Grande is by far the slowest and outdated cable service I’ve ever experienced. You would think that customer service reps would be extremely nice to compensate, but they’re just as bad. Would never recommend- a monthly subscription to Netflix or Hulu would be more worth your while.
When you have a connection to Grande’s provided service it’s fast and doesn’t give network issues. However, you will more often than not have no connection to the internet, and upon calling customer service they will tell you explicitly …
worst customer service ever. set up appointment week ago for this thursday between 1pm to 5pm. no call no show. call customer service and he said “technician went to your apartment and left red tag for notice, and also we called your …
Easily the worst internet providers i have ever used, can’t go a single day without a large disconnect. If you are someone who needs the internet for long projects or whatnot, you’ll be very irritated at the lack of consistency. Even when …
Jerks, we test our speed every morning because we teach children English over the internet. Having the bandwidth that we PAY for every month is crucial to our livelihood. The speed is always below our advertised rate. We keep the test logs …
Have been trying to get a technician out for the past 2 weeks since I’ve moved into my apartment at The Villagio. My internet is unsecured, unreliable and unable to connect to any normal websites. I’ve called their support on September 5th …
I have been a customer for 8 years and have had no problems. Outages are rare, service connection seems to be good and consistent, and customer service has always been helpful. The only reason I am not giving 5 stars is because I hate that …
Overall we are pleased with overpriced Grande, but I need to reach someone of importance. Since I do not know who to reach regarding what was carried today, I will start with the provider. We watched basketball all day long and there was …
WARNING: Grande Communications is the ABSOLUTE WORST company ever. Please save yourself the time and money and go with a company that cares about their customers satisfaction. Grande Communications have cost me so much money in added fees …
The service all around is a nightmare. Dont call with problems because they will put you on hold just to say,” ok we will call you back” and never do so also if they find out someone in the house hold has an old account they will tag you …
Unfortunately I have to use Grande service because it’s the only internet service available for my complex. I have had issues with my internet since I have moved in (6 months) and called multiple times for a technician to come out. It took …
UPDATE 7/20/2018
THANK YOU, GRANDE! I was finally able to communicate with someone that actually helped me and gave me answers. I used the online live chat option this time. …
It’s not a bad service it’s just unreliable. We have to use it as the only service to our apartment complex. I will admit my faulty service the first 6 months were due to an old modem bottlenecking our BW. But even with the old and new …
We’ve had Grande here in San Marcos for a few months. There were some initial problems with connection and the network at first but after calling there 24/7 Customer service they have always fixed our problems; usually a same day fix. Their …
Prices are too high for what you wind up getting, and most of the time you’re not even getting the rates you pay for, service is either laggy and cuts out at least twice a day. Customer service is non-existent and they make it hard as …
Worst experience I have ever had with a internet company. Customer Service is horrible and there always seem to be more and more hidden fees. If for some reason your service is disconnected prepare to wait up to 8 hours to have it restored. …
Dude dont do it. It came with my apartment and my gawd. It came with so many issues and I had to call them multiple times to get it reconnected and I only had 3 devices on it and I upgraded to the big package with the most TB too so that …
Terrible service and I highly do not recommened getting internet from Grande Communications. Internet goes down multiple times a month and their customer service are borderline useless. I called customer service asking why it’s down and …
We have had Grande Internet in San Antonio for less than one month. It is the most unreliable service, with connections cutting out or remaining extremely weak since implementation. We have had 4 service techs out, switched to a new …
I use the internet for work through Ethernet, as well as WiFi for two people through the house. It always buffers very slowly, even though the speed says it is full. My account history with them will show at least 12 calls within the first …
I just cancelled Grande after having used them for about 13 years because I added cable and the guy quoted me that it would be $85/month and that the first bill would be $110. Well the first bill was $235.90. I thought this must be a …
Horrible customer service!!!! I scheduled an appointment for Cable repair and they never showed up and when I called to follow-up they said they forgot to do a work order and could not come back until the following day … after waiting …
We have a major complaint with Grande due to when you came to our Senior community you all came promising us that we would have a better price then your competitors but yet we are paying more than even your competitors and even your own …
The never sent me correspondence reminding me before the bill was due. Even after making it paperless they were still sending me the bill late and on top of that charging me late fees. There’s additional charges that also do not make sense …
I am a new person here that just moved to San marcos my “home rep for grande” told me my services would be 125 for every thing I take notes on all my communications with vendors first bill was 154 I called Andy he didn’t have a good …
Both apartment complexes we’ve lived in only allow Grande as your provider and it has not been the greatest experience. The internet is not top quality and we are constantly being kicked off our own WiFi. Not very ideal and can not wait to …
I was told by Grande Communications associates and RCN managers that they do not take formal complaints over the phone or through chat, so they recommended that I just post my complaint here… so, as they wish. …
I’m a broke college student and still decided to pay extra for the “high-speed” option because I need it. The connection is fair but not always the best. Our original rate was supposed to be something like $80. I decided to get the most …
My business internet has been going off and on every minute or so for the last month. I had to pay my own IT guy because they kept trying to say it wasn’t them. Of coarse it’s their modem. They send out a tech that said no it’s a switch …
I had to step out of my comfort zone and call to speak to a manager about ongoing, month-long issue. Techs came out to “fix” issue, plugged into coax cable, said there were errors, then disappeared outside for 2 hours. Tech said issue was …
DO NOT RECOMMEND!!!!
Just moved into my apartment and because of a old tenant that didn’t pay they didn’t allow me service. I spoke with a rep the first time who placed me on hold …
*My internet actually went out as I was writing this* Horrible customer service, horrible speeds, horrible reliability. My frustration came when I was paying $45/month of the lowest level. It was dial-up slow, so I upgraded to the next …
New customer. Had to get internet to watch TV. I’m in town working, my satellite internet in the country works better. TV buffers everyday. Customer service sucks! TV buffering now for tenth time tonight after 30 min phone call. All bad reviews only mean one thing!
Been down all day, no one to talk to. Horrible customer service, billing is all over the place. Every month its different, have to call in to get it refunded. Will be cancelling service and going back to spectrum
Joshua, our installation technician, was totally professional and knowledgeable. Kept me informed as to progress of the installation, cleaned up after, didn’t leave until I was satisfied with everything, and then, left me his personal …
We’ve had Grande for just four months and they have increased our bill for over $45 dollars. When we first got it they had come to our door and offered a really good deal for a whole year but after a month they started charging more. Right …
Unreliable, overpriced internet. Grande used to be a local gem, but they’ve changed ownership in the past few years and quality seems to have dropped off considerably. Numerous outages in summer 2022 which have caused me to burn through my …
If you have any other option I recommend you take it Grande’s supposed to be a company that specializes in communication. It’s the worst customer service I have ever experienced in my entire life. I have spent hours on the phone with them …
I thought we would have all tvs hooked up and only had 1. Additional the network download speeds are varying between 80mbs to 450mbs. When I am paying for 900mbs.
This company is HORRIBLE. First they cut my internet that HOA pays for. They tell me I need to contact them. So I go ahead and pay the bill. I spoke with HIA and they are still contract with this company until 2024. They say they cut my …
Stop coming to my house to solicit your services. My partner inquired about the service many months ago and we went with another provider. The end. If we wanted the service we would of done it by now don’t you think? Yet you continue to …
The only reason I’m giving 2 stars is because the front desk person was helpful. I went to pick up my modem, got it all set up, and my devices could not find it. I called customer service, they couldn’t help, so I went to get a different …
Terrible internet service. Only provider for my apartments. Customer service is terrible and tech support is even worse. Why am I paying for 300 megs when I am getting 25-50 if that. I have ran multiple speed test and called them multiple …
Very helpful
Horrible! Internet hardly works!
People are friendly and helpful
I really like the Internet!
Trash
Management in San Marcos was unprofessional
When
They helped with everything I needed
When they say they’re here for you, they’re lying.
Just awful
Hours:
Monday 9:00 am – 6:00 pm …
Jade is great and wonderful! Thank You Jade for your help!!
#1 Internet Provider in America as rated by PC Magazine
Giving one star for mandatory router rental fees & unreliable service.
Best company I have ever been able to be a part of!
Really like it but except when bad weather there is noone that can answer phones or get through too really upsetting and annoying
If they can’t answer any tech questions, or even answer calls why would you want this kind of coming.
$69.00 for internet only, not a days go by that I have to refresh the system…
Quick, courteous and efficient
Terrible service, hidden rates, non-responsive. Steer clear if you are in an area with other service providers.
Poor service mandatory modem rental increasing prices. Nothing to like here. Stay away
Rates have gone up so much in the last year that the service they provide just isn’t worth the money any more. 🙁
Customer service at store front and phone needes
Definitely needs improvement.
Love this Texas-based company! They offer very reliable service at reasonable rates!
Great company, best prices, please expand to my area!! Lol
Been doing business with them for years and finally decided to work here. Great services, wouldn’t go with anyone else.
Returned a router for a friend, was a very pleasant experience at the front desk. Guest parking is in the front.
Lies about up/download speeds, lies about outages and sent multiple techs to get nothing fixed while hardly speaking English. Not acceptable
Doesn’t offer solutions.
Cant provide service agreements.
Does not offer discounts for outages in the area.
Customer Service can’t do anything.
Kept sending me mail that used a preset name and address and bills for a service I dont even use. Unacceptable behavior because some one will fall for that trickery.
So far, very good.
Worst customer service. Laura was horrible on the phone in helping me. I asked for a supervisor and she said none were available. They have a lot of hidden fees. Stay away from this company.
Great prices for services offered, growing company, wish they would expand into Seguin and New Braunfels markets.
this place has horrible internet and cx service
Terrible internet, frequent outages, not to mention the bill increased by ten dollars over the span of a year. Avoid Grande as your internet provider if possible.
Dwayne ( I think that’s the correct spelling ), helped me to get a lower rate on my internet. Grande has been fairly consistent with good internet and good rates.
Internet cuts out 3-4 times daily. Hopefully you’re not working on anything important cause it’s anything but reliable
I’ve used Grande for my commercial and residential properties for years and I love them! They are always happy to help whenever I have any questions or issues.
All good thank you for the service
0 stars if I could. This picture is My first review that seems to not be up for some reason.
I have had Grande for a little less than a year now and I don’t think one day has gone by where my WIFI hasn’t cutoff at least once. Will not be using them forg next aprtnment.
literally the most unreliable wifi connection. if you can, avoid this!!! especially if college student and need to use it for assignments and studying. also very unhelpful so dissatisfied with this service. if i could give zero starts i would.
Wi-Fi is disabled random times through out the day and every morning it’s never on. I’m over paying for something that’s only half way working which is obsurd! The issues only get worse and persist.
The quality of customer service is terrible. There automated system is ridiculous and frustrating. Been with this company since they were knocking on doors to convert and it is time to choose another service. Customer service representatives are not the best listeners and think it is okay to be rude as heck.
Your service is much faster then Spectrum
They steal your money and then when you call asking why the money was taken out WHEN NOT ON AUTOPAY nobody knows. Plus Representative was rude and denied when I asked to speak to a manager.
This is the worst internet provider in San Marcos, TX. DO NOT USE GRANDE. Their service is not at all reliable. I have been using this internet and I am not satisfied at all. I’m not even receiving proper signal to my bedroom.
Real bad experience with this Corp, they advertise very good deals on services, please don’t believe them ,Once you get your bill is a totally different story ! They advertise no gimmicks no hidden fees but everything is a lie once you get …
Had to call 12 times just to get my internet set up
I’m very happy with Grande Communications! The people are so very nice. We have been with them for two years now I think. We’ve had no troubles. I can’t stand TW.
If I could give zero stars I would. Customer service seems nice at first but will never actually help you or do anything, just a bunch of bs. Definitely switching after this mo th, wish I never signed uo in the first place. Btw the technician will ask you for a $50 deposit in cash that is fake, just goes into his pockets.
Chris was great and helped me work through my move. Thank you guys much!
Literally typing this review while the guy is here hooking up my cable and WiFi. This is the worst service I’ve ever encountered with. They are so rude. They were rude when I went up there and told them, and the guy that’s here is also …
I only use this provider because we have to use them as per my lease. I would pay more per month rather than use this company. WiFi is very iffy, goes out usually once per week. All devices have a very hard time connecting to it on a daily basis. I would highly not recommend this company.
When I called to cancel service the woman on the phone told me I could not because I had a bill. I had to pay my bills then they would cut off my service. Ridiculous they’re so bad! The charges from them going up up up every month and it …
When we enrolled into the internet plan. The person who took down our information didn’t do it right, and now we have to pay back for a bill we didn’t know we had. Im so disappointed that they would do something like this. Stay away from grande they will try and get more money out of you.
Was trying to contact them to transfer my internet and the website cant even be reached and you cant do anything with the app. It doesnt give me confidence that a internet provider cant even keep their own servers working. I called the 800 …
Probably the most unreliable internet service ever, it is constantly going down and all they say when I call is “unplug your modem, wait one minute and plug it back in”. Not that helpful when the internet is going down every 10 minutes for …
I’ve been really frustrated with grande. Wifi drops constantly so I had to buy ethernet cables for everything needing a connection so I’d actually have some consistency and now out of no where today the internet stopped working completely …
I think I figured out the issue with this company. Their management is very poor and lacks any kind of communication skills. …
So far not good, I’ve had the service for a couple weeks. Internet is slower, cable freezes randomly and now a complete cable outage. They said it will be a 2 to 3 hours before it is back up. I certainly hope my bill will reflect that.
Typical ISP in a small town. Useless customer service. Internet shuts off for periods at a time. Constant disconnections. How can I do my homework without internet? How can I pwn noobs with these constant disconnections? I would switch to spectrum but my apartment complex won’t let me. May move just to get better internet.
If there was an option for 0 stars I would choose it. Grande is by far the slowest and outdated cable service I’ve ever experienced. You would think that customer service reps would be extremely nice to compensate, but they’re just as bad. Would never recommend- a monthly subscription to Netflix or Hulu would be more worth your while.
When you have a connection to Grande’s provided service it’s fast and doesn’t give network issues. However, you will more often than not have no connection to the internet, and upon calling customer service they will tell you explicitly …
worst customer service ever. set up appointment week ago for this thursday between 1pm to 5pm. no call no show. call customer service and he said “technician went to your apartment and left red tag for notice, and also we called your …
Easily the worst internet providers i have ever used, can’t go a single day without a large disconnect. If you are someone who needs the internet for long projects or whatnot, you’ll be very irritated at the lack of consistency. Even when …
Adding $1 fee to directly withdraw from my account is ridiculous!
Jerks, we test our speed every morning because we teach children English over the internet. Having the bandwidth that we PAY for every month is crucial to our livelihood. The speed is always below our advertised rate. We keep the test logs …
Have been trying to get a technician out for the past 2 weeks since I’ve moved into my apartment at The Villagio. My internet is unsecured, unreliable and unable to connect to any normal websites. I’ve called their support on September 5th …
I have been a customer for 8 years and have had no problems. Outages are rare, service connection seems to be good and consistent, and customer service has always been helpful. The only reason I am not giving 5 stars is because I hate that …
Overall we are pleased with overpriced Grande, but I need to reach someone of importance. Since I do not know who to reach regarding what was carried today, I will start with the provider. We watched basketball all day long and there was …
I called and their in my city 5 Mike’s away and don’t even offer service here in the city they Reside in San Marcos Totally Crazy No their horrible
WARNING: Grande Communications is the ABSOLUTE WORST company ever. Please save yourself the time and money and go with a company that cares about their customers satisfaction. Grande Communications have cost me so much money in added fees …
The service all around is a nightmare. Dont call with problems because they will put you on hold just to say,” ok we will call you back” and never do so also if they find out someone in the house hold has an old account they will tag you …
Unfortunately I have to use Grande service because it’s the only internet service available for my complex. I have had issues with my internet since I have moved in (6 months) and called multiple times for a technician to come out. It took …
UPDATE 7/20/2018
THANK YOU, GRANDE! I was finally able to communicate with someone that actually helped me and gave me answers. I used the online live chat option this time. …
It’s not a bad service it’s just unreliable. We have to use it as the only service to our apartment complex. I will admit my faulty service the first 6 months were due to an old modem bottlenecking our BW. But even with the old and new …
We’ve had Grande here in San Marcos for a few months. There were some initial problems with connection and the network at first but after calling there 24/7 Customer service they have always fixed our problems; usually a same day fix. Their …
Prices are too high for what you wind up getting, and most of the time you’re not even getting the rates you pay for, service is either laggy and cuts out at least twice a day. Customer service is non-existent and they make it hard as …
Worst experience I have ever had with a internet company. Customer Service is horrible and there always seem to be more and more hidden fees. If for some reason your service is disconnected prepare to wait up to 8 hours to have it restored. …
Dude dont do it. It came with my apartment and my gawd. It came with so many issues and I had to call them multiple times to get it reconnected and I only had 3 devices on it and I upgraded to the big package with the most TB too so that …
Seriously 😐 No service since yesterday? I can’t wait for Monday to go to cancel your terrible service. Worthless service. I am tired of your abuse. …
Terrible service and I highly do not recommened getting internet from Grande Communications. Internet goes down multiple times a month and their customer service are borderline useless. I called customer service asking why it’s down and …
We have had Grande Internet in San Antonio for less than one month. It is the most unreliable service, with connections cutting out or remaining extremely weak since implementation. We have had 4 service techs out, switched to a new …
I use the internet for work through Ethernet, as well as WiFi for two people through the house. It always buffers very slowly, even though the speed says it is full. My account history with them will show at least 12 calls within the first …
I can no longer recommend Grande’s internet service to a friend or family member. …
I just cancelled Grande after having used them for about 13 years because I added cable and the guy quoted me that it would be $85/month and that the first bill would be $110. Well the first bill was $235.90. I thought this must be a …
Horrible customer service!!!! I scheduled an appointment for Cable repair and they never showed up and when I called to follow-up they said they forgot to do a work order and could not come back until the following day … after waiting …
We have a major complaint with Grande due to when you came to our Senior community you all came promising us that we would have a better price then your competitors but yet we are paying more than even your competitors and even your own …
The never sent me correspondence reminding me before the bill was due. Even after making it paperless they were still sending me the bill late and on top of that charging me late fees. There’s additional charges that also do not make sense …
I am a new person here that just moved to San marcos my “home rep for grande” told me my services would be 125 for every thing I take notes on all my communications with vendors first bill was 154 I called Andy he didn’t have a good …
Both apartment complexes we’ve lived in only allow Grande as your provider and it has not been the greatest experience. The internet is not top quality and we are constantly being kicked off our own WiFi. Not very ideal and can not wait to …
I was told by Grande Communications associates and RCN managers that they do not take formal complaints over the phone or through chat, so they recommended that I just post my complaint here… so, as they wish. …
Do yourself a favor and check what alternatives you have versus trusting this company.
I’m a broke college student and still decided to pay extra for the “high-speed” option because I need it. The connection is fair but not always the best. Our original rate was supposed to be something like $80. I decided to get the most …
My business internet has been going off and on every minute or so for the last month. I had to pay my own IT guy because they kept trying to say it wasn’t them. Of coarse it’s their modem. They send out a tech that said no it’s a switch …
I had to step out of my comfort zone and call to speak to a manager about ongoing, month-long issue. Techs came out to “fix” issue, plugged into coax cable, said there were errors, then disappeared outside for 2 hours. Tech said issue was …
DO NOT RECOMMEND!!!!
Just moved into my apartment and because of a old tenant that didn’t pay they didn’t allow me service. I spoke with a rep the first time who placed me on hold …
If you have another option for service, go with it. I don’t have a choice unfortunately. …
*My internet actually went out as I was writing this* Horrible customer service, horrible speeds, horrible reliability. My frustration came when I was paying $45/month of the lowest level. It was dial-up slow, so I upgraded to the next …
New customer. Had to get internet to watch TV. I’m in town working, my satellite internet in the country works better. TV buffers everyday. Customer service sucks! TV buffering now for tenth time tonight after 30 min phone call. All bad reviews only mean one thing!
Been down all day, no one to talk to. Horrible customer service, billing is all over the place. Every month its different, have to call in to get it refunded. Will be cancelling service and going back to spectrum
Joshua, our installation technician, was totally professional and knowledgeable. Kept me informed as to progress of the installation, cleaned up after, didn’t leave until I was satisfied with everything, and then, left me his personal …
We’ve had Grande for just four months and they have increased our bill for over $45 dollars. When we first got it they had come to our door and offered a really good deal for a whole year but after a month they started charging more. Right …
Unreliable, overpriced internet. Grande used to be a local gem, but they’ve changed ownership in the past few years and quality seems to have dropped off considerably. Numerous outages in summer 2022 which have caused me to burn through my …
If you have any other option I recommend you take it Grande’s supposed to be a company that specializes in communication. It’s the worst customer service I have ever experienced in my entire life. I have spent hours on the phone with them …
I thought we would have all tvs hooked up and only had 1. Additional the network download speeds are varying between 80mbs to 450mbs. When I am paying for 900mbs.
This company is HORRIBLE. First they cut my internet that HOA pays for. They tell me I need to contact them. So I go ahead and pay the bill. I spoke with HIA and they are still contract with this company until 2024. They say they cut my …
Stop coming to my house to solicit your services. My partner inquired about the service many months ago and we went with another provider. The end. If we wanted the service we would of done it by now don’t you think? Yet you continue to …
The only reason I’m giving 2 stars is because the front desk person was helpful. I went to pick up my modem, got it all set up, and my devices could not find it. I called customer service, they couldn’t help, so I went to get a different …
Terrible internet service. Only provider for my apartments. Customer service is terrible and tech support is even worse. Why am I paying for 300 megs when I am getting 25-50 if that. I have ran multiple speed test and called them multiple …