Grange Insurance Companies is the headquarters of Grange Insurance and Integrity Insurance. Through our network of independent insurance agents, we offer auto, home, business and life insurance protection to nearly 700,000 policyholders in Georgia, Illinois, Indiana, Iowa, Kentucky, Michigan, Minnesota, Ohio, Pennsylvania, South Carolina, Tennessee, Virginia and Wisconsin. Life insurance offered by Grange Life Insurance and Kansas City Life Insurance.
| Friday | 8AM to 5:30PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5:30PM |
| Tuesday | 8AM to 5:30PM |
| Wednesday | 8AM to 5:30PM |
| Thursday | 8AM to 5:30PM |
671 S High St, Columbus, OH 43206
Agent was polite, fast, understanding and a pleasure to work with. He helped me through my claim seamless. I urge you to look into Grange Insurance. A truly Top Notch experience when I needed it most!
Have not had an accident in well over 30years. What a Godsend my adjuster was. So easy to talk to, asked how we were and she was just a pleasant person. Thanks so much for making this tragedy easier for us!
The service I received from Ms. Hillary is outstanding and company policy and rules are simply straight forward which is very helpful for customer. This insurance company’s claims are much better than the any other insurance company. …
Ryan was wonderful to work with during this claim process. He was patient, kind and well informed. It was actually a pleasure doing business with him. I highly recommend doing business with Grange.
My guy Zach Mcarty handled business like it should be done across the world. Expressed empathy, explained the process, and was honest. Claim was handled in a very professional manner and done quickly. Thank you for your service
I’ve only had positive experiences with Grange and their employees. They are always attentive to detail, play the claims as per the policy’s coverage, and are helpful on phone when I’m unsure of something. I appreciate the work they do! Thank you!
Making an accident claim is never fun and can sometimes be intimidating. Grange made the process very simple and painless, offering support and handling all aspects of the claim to get my vehicle repaired fast and seamlessly.
I started working in grange as contractor not till today I’ve never been differentiated as contractor and was always considered as Grange associate. It’s a good place for one to learn and develop your career in the way you want to. You …
I haven’t had them long but they have pretty darn low rates. I had Geico and was paying like $114 a month. Grange brought it down to like $67 a month so it was a no brainer for me 😀 …
Grange handled my claim and I had a payment within 25 hours of filing my claim. Ken Mason was professional, responsive, and a pleasure to work with!
Had the pleasure of working with Lora Lynch at Grange on a claim that was not our fault. Long story short the person who was responsible had only the minimum limits on their policy and our damage far surpassed it. As soon as the claim began …
Had a very good experience with my claims adjuster Ken for a replacement of a damaged window. Quick response, quick review of the estimates I received and quick payment. Ken was very helpful and professional.
We recently had chipmunks destroy the wiring in our truck. Didn’t really think about insurance until after the repair was started. Grange contacted us the same day took all our information and pictures and two days later our claim was …
Mickey is a very professional guy. He explained why a water leak like ours causes damage to the finished floor boards but not the subfloor, may or may not start mold. He explained options for repair and gave us itemized cost estimate. He …
Service was great!. Zack called , handle the claim , contacted the dealer and sent me the claim. All of this was done in about 3 days! Great company to work with, and Zack knew his business. Thanks!
Grange insurance is absolutely amazing to work with my claim was approved within 2 days! I worked with Jeff he was awesome to work with! I highly recommend switching to grange insurance!
Tom Woodhouse, Senior Claims Representative processed and managed my claim effectively and efficiently and had exceptional customer service. The claim was filed on a Friday with Monday being a national holiday. My claim had been approved, …
I have had Grange Insurance for years and have been satisfied with all the customer service that has been extended to me. In particular a time with the Georgia DMV. Both Grange and the DMV helped me get through an insurance dilemma. If only my photo could have reflected how relieved and grateful I was.
Grange adjuster Trent Cooper and his team don’t want to pay for my car rental while my car was still at the shop getting fixed. They delayed the work on the car because they wanted to put a used head light on my Lexus. Trent Cooper …
I couldn’t be happier with the recent claims experience I had with Grange. The adjuster, Mickey, was on time, eficent, and wrote me a check on the spot for the damage. I would recommend Grange to anyone out there. Their service is second to none.
Filing a claim can be the pits. Ken Mason was so very helpful and took a lot of the stress out of it. They processed my claim quickly and efficiently. I would highly recommend Grange Insurance to any one.
Policy is very affordable.
Was recently in an accident (not at fault), everyone I spoke to was so helpful and kind. The adjuster I had seemed a little annoyed at first, but was quick to get my son’s car seat replaced and get the quote started!
Curtis Watson was wonderful. Kind! He kept me informed consistently. So polite and thoughtful… patient with me when I was sostressed and in pain over the fear and our losses. He is professional and I am so grateful for all his work and …
Mickey Young was our adjuster for a storm damaged roof. He was on time, courteous, funny, smart, extremely professional, and very easy to work with. Great service overall. Thank you Grange for a job well done. Becky Linser, Milford, Ohio
My car was hit by a driver in late December 2019. I was contacted by Mr. Zack McCarty in early January 2020 regarding the repair of my vehicle. Whenever I contacted Mr. McCarty, he responded within an hour to my questions or concerns. Mr. …
They are the best Insurance company ever. I have been my insurance company for years and they have my home, cars, bike. All.
Karen has been fantastic.
While we were vacation we lost power on our freezer and lost a considerable amount of food. I called my agent and explained the situation. She told me that a claims adjuster would be calling me to gather more information. I spoke with …
My son experienced a fire to his college residence and lost all of his belongings. The claim process was well explained to him and handled promptly from start to a quick settlement. Excellent service.
I have been a Grange Insurance customer for over thirty five years in that time I have insuranced three houses about fifteen cars .I now have my home five cars and my forty foot fifth wheel travel trailer.At the beginning of the camping …
This was the second time I had to make a claim, and both times Grange has exceeded my expectations!! They handled everything.They were prompt, courteous and professional!! I would recommend Grange to everyone.
If I could give no stars I would. My parked car was hit exactly 1 month ago today and I’m still dealing with my claim. I just received the check for a down payment on a new car just a couple days ago. Patricia Brown has been the absolute …
After my vehicle was totaled they paid the lien off. There is an amount owed to me after paying that off. They have stopped responding to emails and the call center is absolutely worthless.
Being involved in an accident is not fun. However, having Grange Insurance and Corey Hite, specifically, made the experience so much better. Corey followed up with me the day of the accident and answered all of my questions. He kept in …
My experience was 100% positive! My discussions with Adam Skipworth were completely informative and productive. I really appreciated how professional and patient Adam was. Even though we didn’t agree, Adam took the times that was necessary …
Have had them for about 3 years. Have not had any need to utilize their services; so I cannot tell you how good they are. You can only rate that when you need to make a claim. So, basically, I just pay the bill every month. Their customer …
Recently going through a claim with them as a non fault driver. There were some contact issues in the beginning but when I decided to call them myself Trent got things situated quickly and I’ve had no issues since. Even provided a rental while my car is getting fixed
Katie C. made the process painless and made the situation brighter in a time that seemed difficult and dull. I was beyond satisfied with the customer service and professionalism Katie brought to the table. I hope she handles more claims …
Had a claim for the first time in years, working with the claims adjuster and Grange representatives could not have been nicer to work with. Grange insurance worked fast to complete the claim. Jeff Evans insurance and Grange insurance are both great to work with.
We recently had to process a claim involving an accident with our work truck. Our situation was a little out of the ordinary and Alex made that process go smoothly with a favorable outcome. They were knowledgeable, efficient, and pleasant and communicated in a timely manner, keeping us informed during the entire process.
Kacie F. has been extremely prompt with communication and she is very friendly! I have had zero issues thus far during my experience with having repairs done after an accident. I would recommend Grange to anyone!
Please consider any other insurance company first. Their inability to provide service, much less quality service, is appalling. After being involved in an accident, they refused to tell me where my car and personal belongings had been …
When my brand new van was hit while parked I was obviously upset. However, the honest woman that hit me stayed and gave me her insurance. Thankfully, it was Grange. They were awesome to work with and my van is back!! I would recommend this company to any of my friends.
Jeanne Swisher from Grange Insurance did a fantastic job taking care of mine and my Brother inlaw’s claim. Very pleased with the quick and easy process from Grange Insurance. We had both of ours cars back with in a week. Thanks again Jeanne!
VERY uninformative. I could have had my check in a matter of a day but because Trent Cooper and his team are so careless I had to wait a week and a half, pay an additional 3 days on a rental ($90), and miss school and work days. I live in …
I was very concerned when my sliding door was shattered. Grange agents stepped in explained everything and took care of remedying the situation quickly. My adjuster Curtis took the time to explain everything to me which was very helpful. Thank you to everyone at Grange!
I guess insurance companies are allowed to dictate where you can and cannot take your vehicle to be repaired. I do not feel that it is fair that an insurance company can push you away from a shop of your choice by refusing to pay the amount …
I have dealt with them on the automobile and homeowner’s side. They were very prompt and professional each time! I’m glad I chose Grange as my insurance provider. I work in the towing industry and know all too well about shoddy insurance companies. Proud to be a customer!
Drew was quick to respond throughout the claim process to my emails and had everything finalized with in 48 hours. I have worked with Grange in the past and always had excellent service.
Alex Wagner, really took the headache out of insurance claims. Truly appreciate how informative and responsive he was, quickly responding and providing everything I ask for and more, we received our payment within 1 day of filing the …
My experience has been great! The claims adjuster was professional and knowledgeable. Communication of where I was in claims processing was quick and frequent. I am extremely pleased with the ease and outcome.
We had a flood in our basement and had to utilize our flood policy. The claims adjuster was responsive, informative, and we were reimbursed very quickly. As terrible as our situation was, it was nice that the insurance process went so smoothly!
I am not insured with Grange insurance however I might switch after the experience I have had with Grange. My car was hit by a company truck Grange got involved in within five days I received an estimate and a payment and I am beyond thrilled with their service!!
Grange Ins is amazing! After losing our Security System due to Power Surge they made the entire process of filling the claim a piece of cake! We didn’t have to wait for inspectors as Grange had me download an “App” so we could Real Time on …
I’ve never had an accident before, but Grange made the entire process simple and easy. We received a check 15 days after the accident. Great people. I highly recommend Grange.
Early summer of 2019 my septic tank failed and backed up in my utility room in my home. The sewer water ran into a bedroom and family room. Sam Ellenburg with Grange was the agent who dealt with my claim. Sam was very understanding of the …
Ken Mason was so helpful and kind during my loss process. I found his work to be very professional and efficient. He was very patient with me, which made this traumatic experience much more easier to manage. I’m so grateful to have a such a great agent and a great insurance company on my side.
Jonathan Thomas of Grange Insurance made this process for me amazingly easy with no worries on my part. I highly recommend Grange Insurance for Home Owners & Rental Insurance. Thank you, so very much for your support and professionalism.
My 94 year old mother lost her hearing aids and we bought new ones. I didn’t know she had Insurance on them and just found out. Called the company and spoke with Taylor who was very helpful and then said Curtis would being calling. He was …
I’ve had Grange insurance for several years and didn’t have to file a claim until recently. I had water damage to a ceiling in my home. Grange paid my claim promptly, allowing me to proceed with repairs.
Couldn’t be happier with the claims process.
Their client crashed into my car and this company of liars is denying it even happened.
My daughter had an accident which is stressful enough. Grange made everything so smooth. She was in a rental car within a couple days. The car was totaled out and I had a check within a week. Jeanne Swisher did an awesome job helping!!
Robert Ventgen and Lisa Ledbetter both made my claim experience better then I could have ever imagined! They were very professional, thorough in explaining how they would fight for me, understanding, and very polite. I had envisioned this …
Alex Wagner was my Claim Representative on a total loss claim and he made the situation seamless, quick and easy for me. He answered all my questions and walked me through the process like a true professional. I am very happy with the service i received from him. Kudos go out to Alex!!
I was super impressed with Grange and especially Tonya Crowe who assisted me with my claim. My accident happened on a drive home from vacation and I was in a unfamiliar area where it happened. It was not a major accident but still an …
My family‘s experience with this company is way beyond upsetting as well as frustrated! Please beware, this company does not back their own policy! Had items in a storage building that ended up leaking Due to a storm and when we went to go …
My car was hit in a Uhaul dealers parking lot by a Uhaul (Grange insured individual) returning his Uhaul rental. Being I have a Chevy Malibu, I chose Kings Collision (GMC/Chevrolet certified shop) where the estimated damages totaled …
I canceled my insurance with them on February 14th because I changed companies. Grange still ran my payment on the 15th making my checking account go into the negative! When I called to fix the problem I was told they will mail a check on …
Jean Swisher handled my claim. She asked a lot questions but all them were to give me the best service possible. She was compassionate and fair. I am glad Ms. Swisher handled my case. I know the final determination of my claim will be fair.
One of our drivers hit a deer in the company truck. The process of submitting the claim, getting the estimate and getting the check for the damage was seamless. Our adjuster was very easy to communicate with, knowledgeable and worked through the process quickly. Thank you Alex and Grange Insurance!
After I received my rental car, I’ve had some questions couple days later and called multiple times and NEVER got a call back! I had to call and get another adjuster to let the adjuster I was working with know it was urgent just so I can …
They, Grange Insurance, only look out for themselves….. not their clients. I infactically told them after a kid rearended me that my vehicles value had depreciated. They said to their paying customer who not at fault, that it was my …
Grange insurance adjusters did an excellent job with my claim. The process was hassle free, my rental was available immediately. I am very satisfied with my out come.
We have both Auto and Home Owner’s Insurance with Grange. Within the last month we submitted two claims, one against the home owners insurance, which has an inland marine rider, for damage to farm equipment, and one against our auto policy …
Hello everyone; Just want to say, I’ve been in a small side swipe accident, and I call my insurance carrier, Grange Insurance; which was very helpful, and moved swift for both parties, cause I was at fault. The adjuster/cliam guy Alex …
Five Stars for Grange Insurance and Ken Mason. Professional and prompt! They made the claims process easy for me as the homeowner because whenever you have to file an insurance claim, you have a lot of stress because a catastrophe has …
Grange Insurance are the best!!! We filed a claim, it was approved and a lot less money than we expected. They are very knowledgeable, keep you informed of every process, and make sure you are happy!! 🙂
As a long time customer with less than a handful of claims for both home and auto, we recently had to file one for an auto accident. Within a couple of hours of notifying our agent, the assigned adjuster, Jeanne Swisher, was calling. Jeanne …
I was pleased with the prompt and courteous service I received from everyone at Grange Insurance who assisted me when my vehicle was damaged in an accident with a Grange Insurance policy holder. Although I wasn’t a Grange Insurance policy holder myself, I was treated as if I was one of their own customers.
We just closed an auto insurance claim today. Alex Wagner is our assigned adjuster for helping us process the claim. I just want to say I am very pleased working with Alex Wagner. He was very professional and a nice person. Thank you Alex Wagner !
Jessica Barnett was the representative from Grange I dealt with. She was very sensitive to the fact that I went through 2 devastating floods in 2 months. She was patient, professional and never made me feel bad for submitting 2 claims in …
Good afternoon again Zack. Thank you so much for the professional , expedient and personable manner in which you handled my claim. Your willingness to answer my questions and make yourself available made all the difference. …
Grange is our insurance company. We experienced a fire that resulted in significant damage. Samuel Ellenburg was assigned to our claim. Mr. Ellenburg was very professional and responsive. It was a pleasure working with him on this matter.
I just had a claim for vandalism on my Chevy Silverado. Alex Wagner is my agent with Grange Insurance. He is very informative and knows his job very well. He sent a check out right away. Grange has been my vehicle and contractor insurance company for many years. Would highly recommend.
Grange has been fantastic through my daughters car accident claim from start to finish. This is a top notch insurance company that I’m surprised more people don’t know about. I’ve had Grange for our auto and homeowners insurance for years and you cannot beat the price.
I had a small claim but due to this company’s poor customer service and communication, it was a very frustrating week.
Working with Shari Weiner has been a wonderful experience. No business wants a claim but if I ever do again I want Shari to be my claim representative again. Grange Insurance made the pain from having a claim less painfull. I’m extremely please with this company and their employees.
I went on a trip and somebody hit my rental car and left the scene of the accident. The rental car adjuster really wanted to charge me more than my deductible and my adjusters with Grange emailed her, and communicated with me through the …
I handle all insurance claims that come through our company and recently had a claim with Granger Insurance. I was amazed at how prompt this insurance company was. Most of the time insurance companies take their time handling claims, …
Most of the time, dealing with Insurance claims are not always easy! Tim Martin was our claims representative recently and he was amazing to work with! Made our bad situation turn around (the best that it could ha) . He was very easy to work!
I had just paid off my car when I was hit by another vehicle. I was able to start the claim process online. Within 24 hours Ryan Fuller at Grange contacted me to obtain additional information and contact the other insurance involved. Within …
Jeff at Grange followed up with me regarding a situation where a commercial vehicle insured by Grange damaged my car while parked in my driveway. …
Forgot to cancel policy when I asked them to. Sent me bills for an insurance policy I didn’t have, then sent it to a collection agency. I gave in and paid the bill, now they send me ANOTHER bill with another threat. This agency is a …
Alex was our claim manager, He was very polite and knowledgeable.
I used their app for taking pictures of the damage, we had an estimate the next day… all this without having to go somewhere or having to wait on an adjuster. …
Had a tree fall on my shop building on a Sunday. The process was streamlined, spoke with the on call adjuster and claim was filed. I received a call from the adjuster who got everything moving. I called a tree service that sent someone the …
Working with Grange insurance was an excellent experience. My Adjuster Aaron Kohn was very courteous and nice. He listened to everything I had to say and answered all my questions. Its great to be a Grange customer.
It is amazing that in today’s world you can sign up on your own for EFT to make a payment. You are not adult enough to change your EFT without an agent doing it for you. Let’s think about how we make future payments knowing this.
Ken was amazing as an adjuster… You hear all these horror stories about slimy insurance guys. That was not him at all. He walked through my claim, answered my questions and assisted me in understanding the best way to handle things. …
Extremely fast and efficient with my claim. My roof suffered some pretty severe wind damage and damage to an upper fascia. They had someone out to assess the damage and a claim written up and approved within a week!
I am a repair shop, sent in a supplement never heard from anyone for 5 days. Customer had vehicle back as they were in a rental, after not hearing from adjuster till vehicle was returned to customer adjuster won’t pay for some of the parts …
They were incredibly helpful with processing my claim and helping me get set-up with a rental for the week and a half that my car was being fixed. …
I had not filed a car insurance claim in more than 10 years and didn’t remember much about the process, but I was amazed at how simple and smooth it was with Grange Insurance. The ease of it helped so tremendously in times of serious stress …
Grange Insurance was very prompt in contacting me and starting the process of filing a claim. Everything was explained to me very well. After I sent the photos, I received an email that they were being processed. I then received a call that the claim had been processed and the next steps. Awesome customer care!
Recently we had a claim on a company vehicle. The adjuster contacted us the same day the claim was reported. The 2nd day an app was sent via text with a tutorial to upload pics of the vehicle, and the damaged area. The pics were accepted …
Through a difficult time, (multiple family members injured in an accident), Grange and staff were extremely responsive, compassionate and prepared to handle all of our needs before we knew them ourselves. I would highly recommend based on …
The process of handling my car insurance claim was incredibly easy. A fellow by the name of Ryan Fullen took care of everything. In a very professional manner, he asked me reasonable questions regarding the circumstances surrounding the …
Grange Insurance has been helpful, communicative, and professional throughout my insurance claim. They have made an unfortunate situation as stress free as possible. Every party they have worked with has been great service!
The claims adjuster called right away. He was helpful and considerate. We received funds from our claim within 1 day. The process was streamlined and easy to navigate.
A driver accidentally hit my parked car, and Grange (the driver’s insurance) we’re extremely helpful in walking me through the process of getting my car repaired. They explained everything very clearly and were in touch with me each step of the way. Had my car back on the road a few days later without any problems.
Every detail in the handling of our claim was right on point. The adjuster was on top of the damage immediately upon our filing of the claim and the body shop work was excellent and finished exactly on time. We received our rental car at …
I’ve been working with Grange for the last 14 years with a catastrophic claim. Being a long period of time I’ve only had a couple changes in adjusters and they have all been great to work with! I would highly recommend Grange to anyone …
I live in Ohio and my new cars wires were chewed on by squirrels. After a few days the Grange Insurance Adjuster was suppose to show up for an approval.
Well the lack of adjusters due to the corona virus it was delayed. So i called …
From the very beginning of our claim process after the tornado hit our agent was there to help. Krista took the time to listen and understand our needs and was very informative as the process progressed. We couldn’t have been happier. …
The process to file my claim was fast, understanding, and as all else a terrific time. It went from me driving down 83 and having a flying debris ruin my day too. Grange answer the phone calming me down but as well getting everything set up …
The first time I ever had to put through a claim for money I put out from a 3day long blackout in my complex. It was a nightmare for me and was very appreciative of my claims representative who listened to my story and did what he could to …
I was very pleased with the Grange professionals handling of two claims within one year. Both times I was treated with great care, efficient and complete coverage. Five stars all around is why I’ve been a Grange customer for 21 years and looking forward to 21+ more years to come.
I am really impressed with Grange and its Representatives in dealing with my claim on my new truck they took me step-by-step and even repeated and explain things I did not understand any time I had questions. All I had to do was call them …
Best Claim Experience I have ever had!! They were fast efficient and most importantly they paid the claim right away. This is a huge sigh of relief that I did not have to go back and forth and argue with them like OTHER companies. I look …
July 2020
Adjustor denied roof leak claim. Afterwards, an inspector from Grange comes out and looks over the entire exterior. I had a hunch the inspector was going to …
My Auto claim was handled seamlessly and quickly. Grange worked directly with the body shop and I didn’t have to do anything. Their handling put me at ease and was stress free. Highly recommend Grange!
I’m not one to complain publicly like this, but we cancelled our policy back in april. Numerous phone calls with the explanation that their system was down conveniently and they couldnt send out refunds to anyone, and there were quite a …
I worked with Kacie and she made it so simple to get it all done through text and email. She has made it a point to stay in contact and to offer help. The insurance money was deposited into my bank account the next day. Great customer service.
Grange homeowners insurance has been the absolute easiest insurance company to work with. The customer service is top notch. We had the pleasure of working with claims adjuster Ken Mason and he made the process so easy. It was an added benefit to be able to communicate with Ken via e-mail. I would highly recommend Grange insurance!
They were very helpful for me to transition to them from my previous insurance company. It was easy speaking with them and I felt like I was talking with a friend who was there to help me and answer any of the questions I had. They were very kind, responsive, and wonderful!
I would like to thank Alex Wagner for handling my claim so quickly. My incident happened on a Sunday by Tuesday yes 48 hours later the check was sent. Even put me in a rental while my car was in the shop. Above and beyond the call of duty. Thank you Alex for all your hard work. I appreciate you. Grange Insurance is lucky to have you.
I had been in an accident with a Grange insured vehicle and the adjuster Alex Wagner contacted me immediately and made me feel very comfortable and he was very thoughtful and thorough throughout the process. Everything was photographed …
Alex from Grange was a delight to deal with during the claims process. I highly recommend this company, I might even consider switching to them for my car insurance! VERY quick, easy, and stress free process. Super professional. Thank you for your help Alex!
The best insurance is one you never have to use. Buuuut if you find yourself in a situation where you need to go through your insurance, you are one lucky person if you have Grange. The entire process was smooth and added no additional …
I was on the freeway, behind a tanker truck when suddenly from under the tanker flew a truck tire and hit my car. I contacted Grange, whom I’ve been insured by for 5 years now. My adjuster was Rick Jones, and I must say, he took outstanding …
My family and I have been with Grange for auto and home for many decades. Our recent claim for tree damage to my mother’s roof was handled very quickly and fairly by our agent and claims adjuster. We were satisfied with the claim amount and appreciate Grange’s professional and courteous claims process.
My basement flooded, and Grange (Ken was my Rep) was amazing. They worked so quickly to get everything priced and resolved for me. For such a painful process of having a new home’s basement flood with so many personal items stored in there, …
This accident happened late in the evening on a Friday. By Monday morning Grange had assigned a claim number and claims adjuster for me. They also sent information to Enterprise to arrange for a rental for me. Rebecca Lewis was my claims …
My claim was processed very quickly, received a follow up call on day one. I was provided a rental and all commitments were scheduled around my needs. I was without my vehicle for only 2 business days. Fantastic experience with Grange.
Alex, the representative I worked with at Grange, was personable and very nice to work with. He explained the process to me, including my options for getting my vehicle repaired. The photo upload process was easy to use. My claim was processed quickly and Alex followed up by phone to make sure I was updated throughout the process.
Was on the phone with them for over an hour and they kept saying they didn’t have me in their system at all…so like where is my money going and am I actually insured lol
It took three weeks just to have the vehicle looked at and then we still had no answers. We were being told information from the repair shop that was completely different from the estimator. We always had to prompt the phone calls and were …
We were in a “No-Fault” accident where our car sustained damage. I called and reported it to our agent and in less than 10 minutes a claims specialist from Grange was calling to get all of the details so she could start the claim and we …
Kacie was very helpful and knowledgeable, and contact by Grange was less than an hour after I spoke with my agent. Kacie verified everything, confirmed the estimate and the deductible and set up the rental car arrangements as well. It was top shelf service all the way. Looking for a change? Go Grange! 🙂
I recently had to file a claim on our auto insurance and had some specific questions regarding it. Grange customer service representative, Kacie, was amazingly helpful, courteous, kind and knowledgeable regarding the protocols surrounding …
Every interaction that I have had with Grange Insurance has been excellent and I highly recommend them! They’re very humble, friendly and have been a blessing to me. My condo flooding was a nightmare but they made it easy every step of the …
I am totally impressed with the handling of my claim. Cory Hite has been pleasant, understanding, efficient, and expeditious. The damage happened on Monday and I have an appointment for repairs on the following Monday. This is …
We have had Grange as our insurance provider for both our home and auto policies for about 3 years now. We recently had to utilize their claims process for our homeowner’s policy due to theft. We dreaded this, but Zack M. and Grange made it …
The adjuster arrived about 4 days after a hail event. Every time I asked if such and such was covered he said “already in”. Like chipped paint off of window sills, dented gutters, etc. I was amazed that he heard EVERY item I described …
Grange Insurance has been amazing to deal with throughout the entire process. My adjuster, Sam, was professional, responsive and timely. I would definitely use Grange again!
My experience with Grange Insurance only added to a terrible headache, caused by theft of property from my vehicle. The adjustor i was assigned Curtis Watson did not even attempt to seek the maximum value that I could have been compensated, …
Very nice people but was told basically they couldn’t help witb a old a/c unit. It had to be in a accident for them to help. If it decides to quit then its my problem. They couldn’t even send a service guy out. I had to find my own and deal with all the fees. Seems like i paid for moral support.
I worked with Jeff Lombardi of Grange on a damage claim involving the company I work for against their insured. He had the claim wrapped up in a little under forty eight hours. His response to my questions or e-mails was always quick and …
After a basketball goal fell on top of my truck and then a week later a deer ran into the side of it the representatives at Grange made my claims process painless and free of any type of stress. …
Grange Claims was excellent to work with. They reached out the very same day I was involved in an accident. They helped get an appointment set up for my vehicle to be repaired and had a rental car ready for me as well. The adjuster made sure every step of the process was flawless. Very positive experience.
Filed a claim with Grange. It was impossible to get ahold of the claim representative. Very few updates and basically, did most of the footwork myself. Would not recommend this company at all.
Grange is garbage they inly want to pay for used and poor quality Chinese parts that are not OEM approved and considered unsafe by manufacturer. Also the 800 number is a confusing maze through a robot system that is awful over 45 …
Got in an accident 8/31/2021.
Other driver’s fault backing into my car’s side front passenger fender. Driver’s insurance lapsed. Leaving me using my insurance. …
Hadn’t used Grange Insurance before and I’m please with them now that I’ve had the chance to talk to them several times for different reasons. …
I was rear-ended by one of your policyholders and Grange insurance took care of me better than my insurance company they responded quickly to the claim very professional and helpful unfortunately I live in New Jersey where you’re not …
This company appears to be decent until your car becomes a total loss. My car had 7,000 dollars worth of repairs they estimated. The body shop found a bent frame while repairing it. So then it became a total loss. They offered me 52$ more …
My claim was handled quickly and efficiently with absolutely no issues. The representative who handled my claim was excellent and on top of everything. He called and emailed me regularly, checking in as I was awaiting a document that was …
I am so glad that I signed up for homeowner and auto insurance with Grange Insurance. After shopping around we decided to go with them based on their reasonable premiums and great coverage, and we’re glad we did because they’ve been …
I was rear-ended and was having such a difficult time at every turn. It wasn’t until my local agent told me it would be best if I turned in the claim on my policy and grange would help me out cause trying to do it myself wasn’t working and …
I’ve been a customer for over a year and I recently purchased a brand new vehicle and had an accident 3 days later, The vehicle had less than a 1000 miles on it at the time of the accident, I had the vehicle towed to a body shop and the car …
If I could give them 0 stars I would. Absolutely did not take the time to handle the issue with my car. There was absolutely zero communication, I only got answers after I repeatedly called. My cars catalytic converter was stolen in the …
Horrible claims service. I hit a deer 🦌 and had $12k in damage. The adjuster insisted that my brand new car should have after market parts when they are not available. So the difference between what the cost was and what my insurance paid …
My local agent told me I should have a call within 34 hours but they had been very busy. Not only did I have a call within 2 hrs, the claim was processed within 8 hours and I should have direct deposit by Monday. Would have had it this …
We currently had to make a claim and our adjuster Dave Washburn has been nothing but amazing. He is very officiant and knows his job. He put us at ease and was on the job within hrs.
After having a horrific accident Grange always kept it simple and covered everything that was promised! After speaking with Jeannie Swisher and Jeannine Bishop they have set my mind at ease knowing they’re handling everything while I heal …
I Had an accident breaking my back, neck, & nose, in 2009, had to wait & heal a year from the back surgery, B4 they could even treat my neck ,and in 2010 upon the time to do my c spine( it’s a titanium swivel like a door hinge, they …
I had the misfortune of having a driver cross the center median and swipe my pickup. Thankfully my wife and I were not injured. And my truck was still drivable after putting a spare on. The other driver that caused the wreck had Grange …
You don’t see excessive TV advertisements about the benefit of your car insurance policy. What you get from grange Insurance are responsive,professional, quality,caring,real people to turn to when you feel lost after your life was upside …
Having to make a claim for our business was just awful. But I have to say Shamise made everything so easy and explained everything very clearly. She was prompt in responses and the case did not take anytime to get through. Thanks for making working with you so easy!!
I filed an insurance claim with this company. The adjuster contacted me within 12 hours. He sent an email immediately following the telephone conversation, telling me exactly what I needed to submit. I submitted, and got an email and …
The agents at Grange Insurance are phenomenal! They are extremely helpful, responsive and caring. Every encounter has been great. I filed a claim and less than 24 hours later I received a call from the adjuster, Mr. Curtis Watson. Mr. Watson was pleasant and answered all my questions. Go with Grange, you won’t be disappointed!
Got two flats had called roadside assistance set me up with a tow truck. They said the tow truck would be 70 mins waited 2 and half hours no word from the tow truck can’t get ahold of the driver so I called back they told me they assigned …
I’ve had way too many issues for being with them for less than a year. I would recommend staying far far away from Grange.
When I fist started with them they “accidentally” canceled my motorcycle policy, …
My girlfriend has her car insurance through them and after her accident they told her over the phone she was covered for a rental car just call a couple days ahead so they can get it ready. Now we call today, two days ahead, and they say …
Had to file an unfortunate claim after a car ran into our building and Grange made it a completely seamless and easy experience. Krista our claims adjuster was great to work with.
Grange Insurance is responsive & fair in their claims process. Customer Service was excellent -courteous & professional. I can highly recommend them for your insurance needs.
I called Grange because we had some wind damage and water was coming inside my house. They came and took a look and saw, they said they couldn’t cover it because it was happening for a long time. How the heck was I supposed to know that. …
Very unsatisfied! Have been with the company for while now and have never filed a claim until recently for a door ding. And they won’t cover it because my home residency changed to a house ten minutes down the road? I moved houses but not …
Our Grange Insurance was amazing in their help in filing my claim with lost rings. Rayan was so kind and helped me have my claim filed. We have had insurance with Grange for years. This reminds me to insure all my jewelry in the future with photos and appraisal.
Julie D. was so very easy to deal with. This was the easiest process I’ve had. I was contacted in under 24 hours and she set up absolutely everything from the body shop if I wanted to use one they use and having my rental there and waiting. …
I have had Grange for some years now but never had to use them or file a claim at all thankfully but that came to an end and the time had come I had to file a claim. During holidays and being sick it was the last thing I wanted to deal …
I have been and will continue to remain a Very Satisfied Grange Insurance Customer. Could not have been more pleased with the responsive and professional manner demonstrated through out the handling of my auto accident claim! More …
John Gardner with field property claims is the very best. He was professional, transparent and explained the claims process in details. He answered all my questions and responded in a timely manner to messages and emails. I cannot say …
From my first call, everyone has been helpful. I have been assured this will be an easy process. This is the second time I have had to file and claim and it was easy before. Trevor has demonstrated confidence, efficiency, and knowledge while taking my information and getting the ball rolling. I couldn’t be more pleased!
I had a rental car broken into and some of my personal belongings stolen. Ryan W. did an amazing job walking me through all the steps of filing a claim and ensuring everything was submitted correctly. Overall efficient, professional, and friendly.
I hit a deer. Or the deer ran into my front right fender. I called Grange that night to report the accident. The next day, they called back to ask if I was OK and where I wanted the car fixed. They made all the arrangements for my car …
I put in a claim for my above ground pool that was damaged by a store. It was quick and painless. All the communication was by text and email. It was so easy and got my payout in 2 days.
I am so blown away by the level of compassion, professionalism, and knowledgeable services I received From Ryan Walker at Integrity Insurance. I am so grateful to receive such awesome support today that was very uplifting.
Will not call you back. I’ve had a claim since 12/23/22 still have not received a phone call. Horrible Customer service
Even though it was unfortunate to be in a accident Katie Clements made it such a easy process. She is amazing
Love grange they have been so helpful getting our company protection with insurance if you need a quote. These guys understand what they are doing in the industry. Super friendly and knowledgeable
I filed a claim on 09/22/21. Within 3 hours Kayla my claim representative was in touch with me. 24 hours later the funds to repair my car were released to the body shop. The claim also included a loss covered by my homeowners policy. Talked …
A storm wind blew down a huge tree in our yard. It took out another tree, which took out our electric lines. The utility company had to cut the lines to our house because they were draped across the street. We had to pay for the trees to …
Couldn’t have been more pleased with the response and customer care we received after our fire loss. Everyone we dealt with was pleasant and very caring about our situation.
I am truly thankful for Grange insurance! I’m a new homeowner…my sump pump went out a week ago! I’ve had my repairs completed and they were truly convenient allowing me to upload receipts, videos, and pictures to their email! This ordeal …
I was very satisfied with the adjuster for Grange Insurance. Brad McIntyre, he wasted no time in coming to the house. He went over everything with me. He was very upfront about the water damage. He was very nice and very knowledgeable …
Ralph cooper was very professional and helpful from start to finish. He made this process very smooth for me!
Not an honest company about settlement. They paid me 25 percent less than the cheapest of the 5 estimates which took a lot of my time with an attitude from Richard Jones (adjuster), and conversation cut short with a hang up and he did make …
A deer decided to it my car & I called the next morning, of course it was on the weekend, but all was taken care of the following Monday, car was in the shop on Wednesday & all is well.
Working with Grange Insurance has been a pleasure. Our adjuster Alex was helpful and easy to deal with.
I am not pleased with Grange I have been audited every year for the past 3 years and nothing has changed in my work status every year my policy goes up I’ve never filed a claim and it’s really frustrating they audit me but then when I call …
Grange was very good to me. They went above and beyond the call of duty. Very friendly and professional claim rep. Job well done
Would not recommend going with this company to my worst enemy. Incompetent and horrible to work with. Had a horrible leak destroyed my cabinets had to call the water company to get water shut off, all noted with work orders from water …
I have never had a worse experience dealing with insurance personnel. Every single person I talk to was rude condescending and short with me, and talk down to me as if I was some child who didn’t understand how vehicles and driving worked. …
Can’t get a live person on the phone to “cancel” with them! Live near Bexley, Ohio, less than 4 miles from home office & still get the “run around”! I have been trying to stop Grange from hassling & hounding me for payments – I fired them & went with AllState after being with Grange for 3 weeks!
I will never use Grange again! One of the worst experiences that I have had in my life! My agent was not helpful at all! I could go on and on. Do not use Grange insurance. Agents are horrible!
I found working through my first claim straight forward and fair. The text messaging system was great; my claims agent was kind and a good communicator. It was a bit tedious to get the contractor quote to align with what the policy covers but that was part of my own learning curve and not really their fault.
From day one I felt like I was just a claim number. Very, very poor customer service. They made no effort to work with me. I was hit by a Grange insured person but I felt so discriminated by these Grange reps. One actually said my back pain should be gone in 8 weeks. How can you put a time frame on pain? They are a total joke.
I’ve been with Grange for years. Claims have been easy to deal with. Had a tree fall on my car. Claim went well again. Thanks
My father hooked me up with Grange three years ago (he passed away this past May 2022) when State Farm apparently stopped paying out for claims a few years ago and my apartment complex needed new renter’s insurance. He went through AAA and …
This is my first time as a homeowner to file a claim. Mr. Cooper was very knowledgeable and very helpful to file my claim. He took me through the process, he let me know step by step how it was going to be it was unstressed process. I would 100% recommended this company and Mr. Copper.
Even though it was a tragedy. My Grange claim person was understanding, thoughtful, and very helpful guiding me and helping me filing the claim. It was filled and my reimbursement was within a timely manner. Hats off to the Grange insurance …
It was great work with this guys. Last year my water tank was broken and destroyed my kitchen so I was lucky to have Grange Home Insurance, I just send my invoices and bills for everything and they send to my account whole amount. That was so easy and useful. Thank you guys! Good bless you!
Had Insurance with Grange for 10 yrs. Canceled my boat Insurance and they charged me $30.59 for a Earned Premium charge after I canceled. Buyer beware of hidden charges !!!
Coverage has been fine. Have a current claim from an accident (we are not at fault-other driver is) and they have been very responsive this far. …
Grange is a caring company. They processed my claim in an extremely timely manner. I’m thankful they are my insurance company. My adjuster Ryan Walker was efficient and provided great customer service.
This is the cheapest mid range insurance you can get for your home and auto insurance. My husband and I took the advice from our lender in hiring grange to cover our house and car insurance which I regret the decision. First we left them …
Krista was very helpful getting my claim sorted out. Very nice on the phone and attentive with all my concerns throughout the case.
My husband had a accident 4 weeks ago when a woman pulled in front of him. His truck he uses to make a living. He has it at the shop for repair and all he is getting from Grange is the run around. He is loosing money because its snowing and …
One of their customers hit my car at a red light. They reached out to me once and since haven’t followed up after I provided my information. They have been an incredible inconvenience for the person who hit me (who uses grange) and me. I …
Our restaurant experienced a kitchen fire in the spring and Grange worked with us professionally and efficiently to get us back up and running. The personnel we worked with were available and responsive. We could not have asked for more
Watch Out Folks! They have a At-Fault Driver slamming into the back of people during rush hour on the freeway in Columbus, Ohio 70 E Bound!!!!!! This insurance company’s insured rear ended my family during a test drive of a vehicle. There …
Linda J. was patient, well informed and explained every detail. She did so in a timely matter in what was a stressful situation over a holiday weekend. She made the process so much less stressful than it could have been. We are so grateful.
Mr. Walker was so friendly, courteous and helpful. Very fast response. Appreciate how fast Chase, the adjuster came and quick turnaround for payment. Very pleased!!
I have had the best possible experience you can have, while dealing with an insurance claim. Ryan Fullen has been my representative and he has been wonderful. The follow up has been exceptional. Thank you, Marlynn Sandberg
Great company if you’re a liar, they seem to take their clients’ words as gospel despite obvious logic and physics and refuse to pay damage for people who are backed into them by their clients. In the end, like any insurance company, they …
Grange has always been great to help me with problems and claims. They are so understanding and pleasant. They have quickly solved my problems in the past. Julie is fantastic!
After a car accident with an uninsured driver, the Grange team jumped into action. I had an electronic deposit for the damages to my truck in less than 48 hrs. Nicely done.
THE ABSOLUTE WORST DECISION. If you are shopping a new insurance company and your agent suggests Grange Insurance , RUN! This water damage claim in our kitchen has been a complete disaster. Unreal how they can take advantage of people and …
If I can give them a -0 Star I would about the application where you can’t even creat online account please just remove everything from google stop fooling innocent people’s who buy there insurance from someone and they stuck which because …
I paid for homeowners insurance for 14 years then had a house fire and the adjuster they sent treatment me and my family horrible. We had fire damage you couldn’t see and the adjuster wouldn’t come look at it or pay for it .wouldn’t go by …
In just a few days I had a visit from Angela Sbroglio, the specialist ony claim. They were very busy due to bad weather claims. She was professional, communicative and very fast with her callbacks. She helped confirm Grange is the right company for me!
This is not my insurance company. However it is the insurance company of the woman who ran into 3 days ago. My car is not safe, my driver door is bashed in the handle does not work . I have yet to hear from one person. My car is still …
Absolute garbage customer service been without a truck for 4 months and counting. agent never returns or answers calls. There estimate on repairs didn’t match any of damage even the paint they estimated was the wrong color. Now after giving …
We have had our home owners and cars insured with Grange for several years. They are a great company with competitive rates. They are very helpful and willing to walk you through the process of having to file a claim.
I had water damage to my floors from my dishwasher. The entire experience was painless, when it came to Grange Insurance, their Claim Representative and the Independent Adjuster. Finding a Contractor was another story, Lol. My Adjuster …
Grange insurance was more than fair and took good care of us when a dirtbike was stolen from our property. They made it a quick and painless process and were friendly and very easy to work with. Thank you Sheri!
I can’t say enough about how responsive Grange has been to m accident claim, and how quickly they have processed everything. Specifically, Field Rep, Linda Joyner, as she was helpful from the get go and answered every single question promptly and patiently!
I have had other insurance companies in the past and I am absolutely floored by the poor quality of service I am experiencing from Grange. I had a car accident last Friday and my car still remains in some parking lot, undrivable, loss not …
I wish I could leave a zero star review. I’m not a customer but a victim of an accident they were to cover as their client was at fault (this happened the well before Thanksgiving 2022). The replacement of the carseats was fast which is the …
This was my first claim and my rep Michelle was super helpful! She was knowledgeable, empathetic and walked me through every step of the process. She kept me abreast on any changes or updates! This was important to me especially when you …
During my most difficult times as a business owner, when my restaurant was looted during the riots, and later when we were hurt by the pandemic and employee theft, Grange was there for us. They were incredibly easy to work with, covered …
My daughter had a major car accident, I reached out to Grange and was connected with Julie D. She was fantastic. She explained their process of working the claim and immediately set up a text message with me. She kept me 100% informed and …
Ralph was very accommodating and patient. My basement was flooded and he immediately reassured me that he would take care of it, and he did. I really appreciate his service. Grange Insurance should be very proud of Ralph’s skills, knowledge and customer service.
Our experience was mixed –
We had asked the cost of lowering our deductible for wind and hail damage vs. …
I could not have been more satisified with the processing of my claim with Grange. From the moment of reporting my claim my adjuster was very responsive. She handled my rental and the entire process was effortless. The total loss department …
I recently had to make a claim due to a deer strike. I can say when u called my agent I had been approved before I made it home. Took my car to get estimate and here where it goes downhill. My car is a 2020 kia soul with 52,000 miles. Still …
Grange is great, they really help our business in any aspect they can. Alex from Grange really helped walked us through the process of a claim when one of our company vehicles was in an accident. He stayed in touch and always followed up. Truly great experience!
Everyone at Grange has been very professional and helpful to me. Also I’d like to mention how polite they all were. Tanisha Nance was so nice to me and I can’t say enough about politeness. It seems to be lost in business somehow these days. I think they are a great company.
My husband and I had to file our first claim as homeowners over the weekend and I wasn’t 100% sure what I was doing, but Ken was so helpful! Super easy process and great communication. Received my first message from him at 2:00 in the afternoon and had an email with our payment by 7:00 that evening. Great company!
My family has been with Grange for a long, long time with our car and home insurance, and always had a positive experience. My house caught fire and within a week, all belongings were replaced, cleanup crew came in, and I had a check to go …
The worst customer service ever! December 15th head on collision not A phone call not A how are you not an introduction nothing. Yet their person was found at fault has since gotten A new car back to normal. Still waiting on A police report …