They bought out Alchins in Fowlerville and my bill just keeps getting higher. If they weren’t our only option, I would be gone. Still crossing my fingers a better company comes along
been with granger for over 20 years and have recently had add ons for fuel surcharge which is understandable. Todays bill went from $68 to $92 almost 40%. Will be doing my own garbage from now on
As I was struggling to get our container down our snowy driveway, an associate picking up our recycling noticed my struggle. After he picked up our recycling he brought our recycling container down the driveway for me. Just a little gesture like that made my day a lot better. Thank you
We inherited Grainger after they bought Alchins. At first, service was fine until our trash did not get picked up. I called, and they told me I was past due on my account. It would have been nice for them to send an invoice or call us since …
I have a bill due on the 29th of this month and I have been trying to pay it for the past 2 weeks but they never answer the phone. Now I have to figure out how to pay it before I get sent to collect
The worst customer care service i have ever experienced in my over 30 yr of customer service so thats really bad in my opinion 13/10 wouldn’t ever recommend.
Disgusting customer service (rude , etc), overcharge, don’t pick up garbage when they say they’re going to and I wouldn’t use this service ever again. Not even if someone paid me.
I’m so sad. I didn’t get the billing email. The operator of lansing still charging for trash can restore fee and additional fees. I’m the usual customer and on time payment. 😓 …
I submitted a request online for a roll off container. The email said they’d be in contact “usually within one business day”. It was 5 days ago when I submitted the request. No Thanks.
I was just going to stop recycling after 20 years due to restricted hours at the local place. Thank you, Granger, for making recycling easy again! Much appreciated.
Great service for our trash and amazing family oriented employers. My husband works in the recycling center and we feel blessed to be part of the granger family.
Meh. Ok service, but always raising their price. Plus, always have to dig the dumpster out of the ditch. Not sure how it ends up in the ditch, but it does.
My daughter is 4 and always has to wave to the guys every Monday. And they always wave back and honk the horn for her. They really go the extra mile here! Thank you!
My cat can hear when the trash man comes at 2509 Maple wood to dump.She gets in the window and is fasinated and watches the driver dump the trash so whenever that route driver comes to this adddress look up to the left window and wave and say hi to Sophia.Thanks a bunch.
horrible service with this company. i do not recommend this trash service to any one. they never picked up my trash they would always say my trash was never out on time or buy the road which it was always out the night before. did this to me about 6 times of not pick up my trash.
Horrible service. High prices and they don’t care about their customers because they have a monopoly on trash pick up since nobody else services the area….
When it comes to missed days they have always worked with me to get my trash out in a timely manner picking it all up and giving me tips on making it easier to pack.
I have no choice but to use granger. If you want trash picked up from a bin on the curbside, these are not your guys. They really can’t handle trash pickup on a consistent basis. If I could hire someone else, I would.
Great service every time! Thanks to the consistently great efforts of truck drivers and collectors, as well as phone service I’m very pleased with Granger!
Multiple times now I have tried leaving a box to big for the can or an extra small can from my garage out and the just leave it. Driver is apparently too damn lazy to get out of the truck and toss it in. Also tired of coming home to find my …
They didn’t want to pick up our trash in a snowstorm so they said we didn’t have it out on time. The time they said they came by was 753 but we had it out at 745. So we have to “wait a week”. This is not the first time they’ve pulled this for lack of a better term garbage. They are lazy liars!
Pricey considering the city size. They should really take that god jesus bible garbage off the trucks too. (Plz don’t respond Granger, will make it look worse, thx) Recently called in and they said bin was not curbside. My security cameras determined that to be a lie.
Just saying I love in lansing and granger has some of the worst service I’ve seen. My trash barely ever gets picked up, and their trying to add fees to their mess ups. I wont be coming back to them in this area.
Great service and attentive to all the details. I like the leaf and yard waste service. The drivers are always friendly if you happen to be out to the curb as they pickup. Rates are competitive also. #Kudos
They are always consistent on pickup time. Their communications with the customer is excellent. They are wonderful to work with, can’t say enough good about this company. Would highly recommend them.
I paid my bill Friday and my trash is at the road where it needs to be and still didn’t get emptied I have had good luck with graingers and am happy with them but this has been an ongoing issue lately
Great service……thank you!
Always reliable….the best drivers…..always friendly.
If we have questions, we only have to call & always receive answers immediately, from friendly people.
We have 2 trash cans and fall well within our guidelines for bags .. one can was theirs and one ours , they dumped our can and broke it and will not replace it .. Trash can was like 80 bucks bought less then 4 months ago.. They refuse to …
Like someone else said I wish I could give NO stars. Horrible service! They tell us to have our trash out by 7am we ALWAYS put it out the night before they are to come because of this yet they NEVER come before 2pm. Several times they have …
I bought service and never received any trash pick ups. I called the office then they told me straight to my face that i never ordered service. I had to get the manager on the phone to verify i did pay for my service then they apologized. still haven’t receive a trash pick up yet. going to get a refund now.
My overall experience with these guys has been okay except for one day during a huge snowfall one of them grab the handle on my trash can with wheels and handle right off. Other than that they’ve been there every single Friday to pick up my trash so no other complaints.
Used to love their customer service when they were Green Valley. Whoever took over as the new owners of Granger have terrible customer service! It’s almost like they’re “pushing” you to go find a different trash removal company.
Tip for customers looking for temp roll-offs. Order your container for the shortest amount of time you need it for, and extend if needed. If you order a roll-off for 7 days, but call it off after 1 day, they still charge you for the full 7 days, which is several hundred more $ for a 30 or 40 yard dumpster.
The company says “Have your trash out by 7 am” We ALWAYS have it out by 645. Today they went by at 632!. I get up with my children and get trash out BEFORE 7! During the summer they will wait at a local business down our road until my …
They claim that their garbage truck can’t make it down the dirt road that leads to our street in the winter. So our trash doesn’t get picked up every week. It’s frustrating because cars, SUVs, the school bus and large semi type delivery …
They have always been on time, treated us well and been professional. I can’t ask for any more from a vendor. we have used Granger waste for the last 9 years and will continue. Keep up the great work!
Terrible pick up service. Especially during the winter months. They use any excuse for “weather conditions” to skip you at least every other week and still want to charge full price. We’ve even been skipped a few times in the summer months for no reason other than a lazy pick up driver. Definitely would not recommend this company.
We have had very dependable service since our Village started using Granger for our trash pick up company. There has never been a time that they have missed our trash.
Granger is a company not only invested in the Lansing community but they have amazing customer service! They are on time, have fair prices and go above and beyond for families that utilize their services. I wouldn’t use anyone else!
I signed up on Tuesday of last week. Paid in full. Was told they would deliver my cart before pick up on Monday. Today they came past and picked up everyone’s trash. I still dont have a cart. Called in and was told the cart will be dropped …
The office associates are very helpful and knowlegeable. Whenever I call with a question, whoever answers is always polite and friendly. If the associate doesn’t have the answer he or she will look up the information or talk with someone who knows the answer. Also their crews that pick up for our area are also friendly and polite.
Not prompt with returning communication and doesn’t answer questions regarding billing. Also will not pick up trash if you owe them $15 even if a partial payment is made 2 weeks in a row.
I want to give a shout out to Cindy who answered my customer service call. I had lost control on an icy road and obliterated a neighbor’s trash can. I called the number on the can to pay for a replacement; she didn’t charge me, and she was …
Granger has become very disappointing, I have requested trash service 3 different times for the past 2 weeks by phone, email, and in person. They have yet to return any of my emails or phone’s messages. This is very poor quality customer service.
Awful service. I’ve been without a bin for a week now since moving and they just keep telling me they can’t do anything since their “costumer database is down”. Well, what am I supposed to do with a weeks worth of trash? I have no bin and no where to put my trash. This is ridiculous.
Once upon a time they provided good customer service. Then they became the dominant company in the Greater Lansing area and lost touch. Just 2 of us don’t produce much trash but paid full price. Weren’t even home a lot of times to put it …
Rates go up quite a bit every year, they don’t take singular items next to trash cans (like one medium sized box next to the trash bin with nothing in it??). On numerous occasions anything left next to the bin that could be easily thrown …
Our trash is at the curb every Monday, this week was a day late due to the holiday. We put our trash out and unfortunately the container tipped over due to high winds that night. The drivers no longer will get out and pick up your container …
Called cause they didn’t pick up our trash, they said it wasn’t out on time and it had been picked up in our neighborhood. When I said it was out on time because our neighbor had bags next to their bin they then said I hadn’t paid our bill …
I should’ve listened to the 2 rating they have. I used them for 2 years, gave them 2 dumpsters that were in my yard when i bought my home. I decided to support my local trash service, so i called to cancel. They came out and took my …
Just want to applaud Granger, especially their hard working employees! We have been using their services for almost 8 years now and I have personally witnessed their employees going above and beyond throughout the years! So much appreciation and thanks to you all at Granger!
Very expensive and for limited service. Have anything that doesn’t fit in your bin? Prepare to be charged for bulk pick up to the tune of $40 per item. It seems Granger has a monopoly on waste management in Haslett. If there are other services out there I’d look into those over Granger.
I’ve used Granger for almost 2 years now and I always have placed my trash can in the same spot but for some reason today they didn’t take it! When I called to find out why I was placed on hold for 10 minutes then when the lady finally …
Love this company, since they own the landfill rights the price to pick up is far less than all other local companies. I love the Christian work ethic and the good nature of all their employees. When my container looked like it needed to be fixed, Granger replaced it the same week with a new one.
After we began using Granger we had an issue setting up our online account. The receptionist at the time told my wife “she really couldn’t do that there” In other words, she simply didn’t know how to take care of it …
Great Service! I’ve been with Granger for 25 years and have always had wonderful service. The truck drivers are always polite and friendly. I’ve used their roll off containers at work and their timeliness is on point!
Simply the best waste service in Lansing! Locally owned and ran by a great family. They are quick to respond to concerns with great customer service. Support local. Go Granger!
Outstanding service. Granger is one of those rare companies who understands that their customers and employees come first and profits come second. They truly value people and they treat their customers with respect and dignity.
The workers are so wonderful! They take the time to interact with my three year old granddaughter and had a plush toy Curby sent to her! They honk the horn for her each week! Love the service!
Picked them because they have recycling as an option. They have been on time and generally reliable on the pick up of stuff (I live in town in Belding). However the price I was originally quoted has gone up by nearly 50% in the 2 years I’ve …
I just had the coolest darned experience ordering trash pickup service from Granger! Tiffany helped me out, and was super friendly! I can’t speak highly enough about the customer service from this company.
Granger is great, the employees are outstanding and I believe the business is also, Everyone has issues with money sometimes it’s not always easy to pay on time,and It has happened to us but they didnt stop our service, but we were only I …
We were notified by mail that our container had been damaged by the driver and was going to be picked up and replaced at no charge next week. However, when our trash was picked up today, they took the container with them and the “soonest” …
I have always had great service with Granger! This morning I called with a simple question (after a holiday weekend) and was greeted by Shawna with the loveliest, friendliest, helpful greeting! Shawna we need more of you in our world! Thanks for your upbeat spirit!
Our city contracts with Granger as our waste/recycling provider and we pay for it in our taxes every summer. Part of that tax is to go towards a city wide clean up once a year. This allows residents to put any items out they want that …
I have had multiple issues with Granger not picking up my container and every time I call to report it, I am told by customer service that hey will pick it up the following week. Very poor customer service.
We just moved, and I absolutely love the truck drivers!! Not only did the one guy walk my trash can up my long driveway so I didn’t have to get it, but they both kept waving and honking the horn for my 2 year old son, which totally made his day!! They are the best, and we appreciate them so much!
So impressed with my waste recycling team. I was sitting in my car texting when they arrive to pick up my trash. The gentleman took the extra time to return my bin to the garage and thanked me personally for being a customer. What a …
After more than 11 years with this company I am switching my waste removal service! Going on 3 weeks now without proper service. Required to pay in advance, then when it comes to customer service THEY COULD CARE LESS. …
There new online payment is trash, and they don’t tell you what your balance is on top of not have a good way to j form you the bills going up. Finding information on the website is complete trash and evertime you call and complain they …
My trash company merged with Granger and did not give me pricing for new service just new date of pickup and when it would start. When I call Sherry answered and had the most friendly voice and gave me all the information I was not given by my former trash company. Great customer service thank you so much you are doing a wonderful job.
We’ve had some ups and downs over the years. My overall experience has been positive but the ‘downs’ were mostly due to lack of communication from the office regarding issues with pickup. On more than one occasion I didn’t receive a …
Absolutely horrid services. Granger bought out our local trash company a year or two ago and the service has went down hill ever since. Would not recommend to anyone. We are currently switching to republic who is giving us larger cans, and …
We have been Granger customers for years. We have been very pleased with the service over that time. Most recently, we have appreciated the recycling option, and that service has also been excellent. We receive timely notices when …
I would give them a zero if I could. Since they took over our long time Howell account from Alchins (who were wonderful), they have not picked up our trash for 4 of the past 5 weeks. I have made 5 phone calls, been promised call backs (received none!), and the problem continues. Please don’t waste your money with this company.
The new website is very difficult to get information from. We used to be able to pay the bill easily but no longer. This is very frustrating. We also find that they regularly miss picking up at our house.
For three years it was safe to put trash out before work at 7:00AM so it didn’t get spilled and make a mess. Learned today that they can change the schedule to anytime after six without notice. I cannot now take the trash to them without …
Service has really gone downhill. I used to be a big fan of Granger, but now anytime I deal with them it’s a headache. It feels like I’m dealing with Comcast now. Just another utility company providing subpar service. It’s really sad to see how much they have changed.
Well after 30+ years of service I had to say enough is enough on price increases. With cost of living on the rise and the steady price increases from Granger I had to say goodbye. When I called to cancel my service customer service never …
If you don’t pay your bill like 5 days before it’s due they don’t pick up my garbage I paid the bill and they can’t pick it up till next week I have two and a half weeks of garbage sitting and they say they won’t pick it up till next week
I had to call and see why my trash wasn’t picked up a week ago and the receptionist tells me they said my trash wasn’t out when I ALWAYS set my trash out the night before!! Instead of apologizing she tells me to make sure my trash is out. Well it’s been out for a week now so hopefully they don’t miss it again!
Horrible. They aways make a huge mess when they collect the trash and then they leave it they’re rude disgusting people and I would not recommend even my worst enemy to use this horrible horrible company don’t waste your money or your time you’ll be very disappointed
Been a customer for 2 years and they call me today and told me this week will be my last pick up of my 2 yd. Dumpster. Apparently it didn’t matter for the last 2 years tha I am 1/8 of a mile in hillsdale county from jackson county. I have a …
We have had a great experience with Granger over the last few years. Our trash is picked up reliably, and helpful emails are sent out before federal holidays to remind customers if they affect service days. Our pickup driver also makes a point to wave to (and/or honk for) our toddler, who waits for the truck every week.
I called Customer Support yesterday because our Granger bin had been picked up and not replaced and I was not sure why. I spoke to Sandra who looked into why our bin had been picked up. Come to find out there was a huge misunderstanding …
This is honestly one of the worst services I have dealt with. One of their drivers after four years of not picking up anything but the one can we are allowed decided that the roof rack off of my Jeep sitting in my driveway was garbage, …
terrible customer service. lady on the phone was rude and not helpful at all. they show up at different times every week drivers speed through neighborhood. thinking very seriously about changing services I have been a customer for years always pay for whole year and still get treated rude. not very satisfied
I had forgotten to put my trash out this week and called Granger to see if it could be picked up. They did and I’d like to say a personal thank you to the Bancroft driver!
We have used Granger for many years, at home, office, and most importantly for construction dumpsters on building sites. Granger has always done right by us, with timely servicing and great customer service anytime we had a request or a question.
Granger waste offers a wide variety of services at OK prices. The carts are convenient to use. However, customer support is lacking greatly. While they seem to answer fast initially, good luck if you have any questions or concerns. On top …
Granger is reliable. Helpful, and encouraging. You can tell your employees are happy with what they do as they are always pleasant and helpful in answering questions. With many unpleasant jobs they don’t get the recognition they deserve. …
Well Granger why every time I open my bill you raised it up 3 times in a single 12 months yes ,every 3 months up up up I have been long time customer but it’s garbage not gold I am cancelling asap I will not except this kind of practice …
HORRIBLE!! We had a fantastic company ..Les’s ..Granger bought th eitherem out. Now we are stuck with sloppy careless service…and rude customer service. Dosent look like we have any choices either.😡 …
I got quotes twice in the $70- 75 range over the past 6 months, decided to set up service last night via website and got an email with a $74 quote this morning. Called today to make payment arrangements and was told that it was $96. So now I am looking for a different waste service.
I do not advise using this service. Overpriced and Granger employees don’t take their jobs seriously. Will not listen to customer concerns and try to put blame on the customer for their employees’ short comings. It’s trash pickup, how difficult could it be? 5th grader work.
Due to aging and some of the diminishment that accompanies it I am so grateful that my Granger Guys are willing to Retrieve my trash near my garage. This means so much to me and my peace of mind. Thank you so much!
Called ahead for my delivery. They instructed me to a certain spot for overnight sleeping. Very fast unloading the next morning. Super nice, friendly people. Awesome place to deliver.
Customer for 12 years. Was a good company first 11 years. Now they have changed the online pay option to one that is not customer friendly. Moving to another company.
I have contacted them multiple times regarding safety concerns about leaving the trash bin way to close and/or on the side of the road fearing it will get hit/cause an accident as well as other times leaving it far enough in my driveway to …
NO STAR! You have late fees with no trash pick up. Paid $105 Oct 2022 & then Nov 2022 I get another bill for $85. Call & get told its for past due & have to pay again. Just paid late fees with NO PICK UP! NOT paying 2months in a row! Going …
In Holt, Granger is the way to go. Moved 1 year ago, signed up to ‘green bucket’ guys and the experience – and prices – were horrid. Confusing pricing, unexpected ‘fees’, etc. Switched to Granger, and not only it was/is less expensive, but their support and quick bucket delivery was superb. Excellent.
TERRIBLE CUSTOMER SERVICE!!!!!!!!!
This company bought out our small hometown pickup business, first day on our route, did not pick up our business dumpster because a customer had parked their …
This company is the worst. They bought out a small family company that was great and it’s been all downhill since then. They are constantly charging people exorbitant prices for things. For example we were charged $10 for a huge ottoman, …
i was late paying my granger bill so they didn’t pick up last Monday (fair) I got paid Thursday but even making a payment it take 2 business days to process, so I call this a.m to give them my confirmation # so I ensure pick up, they still …
Was with les sanitary they sold to this company that was supposed to be the best. Bill went up a touch. No complaint there. But then when I talked with customer service they said they would eventually switch out my dumpster to a front …
As an elected official I hear from many residents on a regular basis. I have not heard one positive thing about Granger. They are rude, expensive and they employ unsafe drivers. They didn’t pick up the township’s trash for months! When we …
Lazy and incompetent drivers. They will not get out of the truck to pick up anything if it’s not in your bin. You are required to call and make an appointment. If you have more than one item they charge additional. Worst company I’ve ever …
I’m only giving 1 star because I would give none if I could. We always had stellar service with Les’ and yesterday when we were supposed to have our trash picked up, nothing happened. No calls, nothing. Multiple neighbors called, only to be …
Not really happy with changes they’ve made. It’s more difficult to pay your bill online and then it takes days to process. Used to be able to log in and see your invoice which is no longer offered. I paid my bill weeks ago and the payment …
We chose Granger because of their reviews and friendliness. We’ve just completed our first year with them and couldn’t be happier with their communication and ease of use of their services. Their pricing is fair, and they keep us well informed of any service adjustments due to holidays etc.
We are very happy with Granger for many reasons. We especially love their communication about upcoming delays due to holidays. They have never missed a trash or recycling pickup, unlike ALL of our previous waste collection vendors. Best of …
We use them for our residential pickup, which has always been good. I write this review about renting a commercial dumpster. Our experience was phenomenal! The 30yd dumpster arrived mid-morning on the scheduled day. I had place 2x4s out …
Terrible customer service. I’m a single mom with two special needs children, one being autistic. I forget to pay this bill because my load is extremely high. I understand that service is disrupted a week for non payment. But after payment …
They bought out Alchins in Fowlerville and my bill just keeps getting higher. If they weren’t our only option, I would be gone. Still crossing my fingers a better company comes along
Worst company to deal with
Love the guys who do the Ovid route they are always super nice and friendly!!!
been with granger for over 20 years and have recently had add ons for fuel surcharge which is understandable. Todays bill went from $68 to $92 almost 40%. Will be doing my own garbage from now on
As I was struggling to get our container down our snowy driveway, an associate picking up our recycling noticed my struggle. After he picked up our recycling he brought our recycling container down the driveway for me. Just a little gesture like that made my day a lot better. Thank you
Used the recycle bin to hold open the gate, didn’t put it back so recycling wasn’t picked up
We inherited Grainger after they bought Alchins. At first, service was fine until our trash did not get picked up. I called, and they told me I was past due on my account. It would have been nice for them to send an invoice or call us since …
Worst company. Drivers leave trash all over the place and never do anything about it. Horrible customer service.
Great Service.
Best place in town!
Reliable. Friendly staff
This is the worst service in the city!!
Wonderful service and easy to contact.
Terrible service and customer service. Pay a little more and get better service
PLEEEEAAAAAASSSSSEEEE bring recycle pick up out here!!!
GRANGER ALWAYS BEEN GOOD TO US.
Just emptied half my can for the third time! Is it that hard?
Very dependable, reliable, and friendly staff.
I wish trash prices were better
Appreciate their good, dependable service!
They do what they’re supposed to, and the price is reasonable.
Good service. Reasonable cost.
Thank you for great service over MANY years!
Excellent service
They just picked up the last tenants bin and threw trash all over my yard!
A wonderful company to deal with !
Pickup is always on time, & Driver is efficient.
It’s great not to have a service that just always happens when it should and as it should.
Horrible customer service.
Keep up the good work hopefully life will get back to normal.
Never any problems with Granger, they do the job right every time
Good to work with and appreciate communications regarding survice schedule changes.
Horrible customer service. I have called and emailed every day for two weeks and still have no talked to anyone.
Online it says you are open till 5pm Monday thru Friday, we came at 4pm on Monday and you were closed already.
My pick up man is the best goes beyond normal
Always threw the trash can in the driveway and didn’t care if all the trash was out or not.
Great company and great employees, but with that being said everyone and everywhere has room for improvements.
Not a fan at all of the price increases during a pandemic. Just checked pricing on competition and it is less.
We’re new to the area and Granger services. We have found them to be great!
Waiting for delivery of the larger recyclable container that was announced to us in the spring but has not arrived yet????
Nice people, had answers to all my questions when moving.
Guys are nice and gladly help this old gal.
I;m grateful that you are working during this time and may God bless all of you. Be safe .
I have a bill due on the 29th of this month and I have been trying to pay it for the past 2 weeks but they never answer the phone. Now I have to figure out how to pay it before I get sent to collect
I have been consistently happy with Granger’s waste pickup.
Granger is a great company! With great workers and customer service!
Worst company ever. They’re lucky they have a monopoly or they’d be out of business
The worst customer care service i have ever experienced in my over 30 yr of customer service so thats really bad in my opinion 13/10 wouldn’t ever recommend.
great service at the road service a bit pricy gas goes up price goes up, gas goes down price stays the same, gas goes up price goes up.
Always here once a week to pick up garbage, thoughtful and thorough. Priced right for Nashville.
Great Services. Get updates on holiday schedules. Guys in/on truck have been friendly
Disgusting customer service (rude , etc), overcharge, don’t pick up garbage when they say they’re going to and I wouldn’t use this service ever again. Not even if someone paid me.
This is the best trash pick up we have ever had. The guys on the truck are so nice. I would not change! Thank you
Great service and flexibility of utilizing the Bag Tag method to place garbage out by the curb only when required rather than utilizing a container.
I’m so sad. I didn’t get the billing email. The operator of lansing still charging for trash can restore fee and additional fees. I’m the usual customer and on time payment. 😓 …
Extremely reliable service. Excellent job of communicating with customers when service is altered due to holidays or special situations.
Very happy with my Granger service. I have the huge trash and recycling bins and it makes things easy on me.
Absolutely wonderful team. Always have a smile, honk and a wave for my little boys, who are big fans! Very kind people!
I submitted a request online for a roll off container. The email said they’d be in contact “usually within one business day”. It was 5 days ago when I submitted the request. No Thanks.
I was just going to stop recycling after 20 years due to restricted hours at the local place. Thank you, Granger, for making recycling easy again! Much appreciated.
Great service for our trash and amazing family oriented employers. My husband works in the recycling center and we feel blessed to be part of the granger family.
Enjoy working here great people
Very appreciative of the courtesy of your driver. He brings the barrel back up to the garage(because we tip at Christmas).
They always pickup if I have a extra bag sitting out. I have also had them pickup a couple of couches and the fee was minimal. Thank you
Meh. Ok service, but always raising their price. Plus, always have to dig the dumpster out of the ditch. Not sure how it ends up in the ditch, but it does.
Apparently they forgot what their MAIN job was, to take the trash not leave it in my road. Try harder.
My daughter is 4 and always has to wave to the guys every Monday. And they always wave back and honk the horn for her. They really go the extra mile here! Thank you!
My cat can hear when the trash man comes at 2509 Maple wood to dump.She gets in the window and is fasinated and watches the driver dump the trash so whenever that route driver comes to this adddress look up to the left window and wave and say hi to Sophia.Thanks a bunch.
I appreciate everything about Granger—the workers, the price, the communication— everything!!
horrible service with this company. i do not recommend this trash service to any one. they never picked up my trash they would always say my trash was never out on time or buy the road which it was always out the night before. did this to me about 6 times of not pick up my trash.
Horrible service. High prices and they don’t care about their customers because they have a monopoly on trash pick up since nobody else services the area….
This is one of the best companies — they always help whenever it is needed. Professional, efficient and courteous.
Have always had good experience. Friendly staff. One small complaint, close lid if raining so cart doesnt get water in it. 😉😁🙂 …
When it comes to missed days they have always worked with me to get my trash out in a timely manner picking it all up and giving me tips on making it easier to pack.
My trash is never picked up on time sometimes a week late Office doesn’t know what the field is doing the worst trash company U have had so far.
I have no choice but to use granger. If you want trash picked up from a bin on the curbside, these are not your guys. They really can’t handle trash pickup on a consistent basis. If I could hire someone else, I would.
Great service every time! Thanks to the consistently great efforts of truck drivers and collectors, as well as phone service I’m very pleased with Granger!
The driver on my route is the BEST! He is friendly and helpful, and exemplifies what any company wants from it’s employees.
Large dumpster Truck traveling south on 127 5/4/22 at 11:25 was spraying gravel everywhere all over peoples cars
Granger’s customer service reps are polite and personable. And, given the difficulty of the job itself, Granger’s service workers do outstanding work!
Multiple times now I have tried leaving a box to big for the can or an extra small can from my garage out and the just leave it. Driver is apparently too damn lazy to get out of the truck and toss it in. Also tired of coming home to find my …
Garbage pick up collections are usually on the expected day. The emptied bin is often thrown back on the drive obscuring access to the mailbox .
They didn’t want to pick up our trash in a snowstorm so they said we didn’t have it out on time. The time they said they came by was 753 but we had it out at 745. So we have to “wait a week”. This is not the first time they’ve pulled this for lack of a better term garbage. They are lazy liars!
Pricey considering the city size. They should really take that god jesus bible garbage off the trucks too. (Plz don’t respond Granger, will make it look worse, thx) Recently called in and they said bin was not curbside. My security cameras determined that to be a lie.
Just saying I love in lansing and granger has some of the worst service I’ve seen. My trash barely ever gets picked up, and their trying to add fees to their mess ups. I wont be coming back to them in this area.
Great service and attentive to all the details. I like the leaf and yard waste service. The drivers are always friendly if you happen to be out to the curb as they pickup. Rates are competitive also. #Kudos
They are always consistent on pickup time. Their communications with the customer is excellent. They are wonderful to work with, can’t say enough good about this company. Would highly recommend them.
I paid my bill Friday and my trash is at the road where it needs to be and still didn’t get emptied I have had good luck with graingers and am happy with them but this has been an ongoing issue lately
Great service……thank you!
Always reliable….the best drivers…..always friendly.
If we have questions, we only have to call & always receive answers immediately, from friendly people.
They bought out Alchin and after 2 years of having my dumpster with Alchin, Granger says they can’t service it so I have to get curb bins.
I have had Granger for almost 11 yrs. they do a great job! very reliable, worth the $ . the workers have always been kind as well.
We have 2 trash cans and fall well within our guidelines for bags .. one can was theirs and one ours , they dumped our can and broke it and will not replace it .. Trash can was like 80 bucks bought less then 4 months ago.. They refuse to …
Like someone else said I wish I could give NO stars. Horrible service! They tell us to have our trash out by 7am we ALWAYS put it out the night before they are to come because of this yet they NEVER come before 2pm. Several times they have …
I bought service and never received any trash pick ups. I called the office then they told me straight to my face that i never ordered service. I had to get the manager on the phone to verify i did pay for my service then they apologized. still haven’t receive a trash pick up yet. going to get a refund now.
Brand new to area. Granger was more than helpful is taking extra moving boxes. Went above and beyond expectations.
My overall experience with these guys has been okay except for one day during a huge snowfall one of them grab the handle on my trash can with wheels and handle right off. Other than that they’ve been there every single Friday to pick up my trash so no other complaints.
Used to love their customer service when they were Green Valley. Whoever took over as the new owners of Granger have terrible customer service! It’s almost like they’re “pushing” you to go find a different trash removal company.
Tip for customers looking for temp roll-offs. Order your container for the shortest amount of time you need it for, and extend if needed. If you order a roll-off for 7 days, but call it off after 1 day, they still charge you for the full 7 days, which is several hundred more $ for a 30 or 40 yard dumpster.
The company says “Have your trash out by 7 am” We ALWAYS have it out by 645. Today they went by at 632!. I get up with my children and get trash out BEFORE 7! During the summer they will wait at a local business down our road until my …
They claim that their garbage truck can’t make it down the dirt road that leads to our street in the winter. So our trash doesn’t get picked up every week. It’s frustrating because cars, SUVs, the school bus and large semi type delivery …
They have always been on time, treated us well and been professional. I can’t ask for any more from a vendor. we have used Granger waste for the last 9 years and will continue. Keep up the great work!
Terrible pick up service. Especially during the winter months. They use any excuse for “weather conditions” to skip you at least every other week and still want to charge full price. We’ve even been skipped a few times in the summer months for no reason other than a lazy pick up driver. Definitely would not recommend this company.
We have had very dependable service since our Village started using Granger for our trash pick up company. There has never been a time that they have missed our trash.
Not sure why there is prices hikes….we have gas hikes we have absorb!!!! you are just wrong with price hike…shame on you!!
Granger is a company not only invested in the Lansing community but they have amazing customer service! They are on time, have fair prices and go above and beyond for families that utilize their services. I wouldn’t use anyone else!
I signed up on Tuesday of last week. Paid in full. Was told they would deliver my cart before pick up on Monday. Today they came past and picked up everyone’s trash. I still dont have a cart. Called in and was told the cart will be dropped …
The office associates are very helpful and knowlegeable. Whenever I call with a question, whoever answers is always polite and friendly. If the associate doesn’t have the answer he or she will look up the information or talk with someone who knows the answer. Also their crews that pick up for our area are also friendly and polite.
Not prompt with returning communication and doesn’t answer questions regarding billing. Also will not pick up trash if you owe them $15 even if a partial payment is made 2 weeks in a row.
I want to give a shout out to Cindy who answered my customer service call. I had lost control on an icy road and obliterated a neighbor’s trash can. I called the number on the can to pay for a replacement; she didn’t charge me, and she was …
Granger has become very disappointing, I have requested trash service 3 different times for the past 2 weeks by phone, email, and in person. They have yet to return any of my emails or phone’s messages. This is very poor quality customer service.
Awful service. I’ve been without a bin for a week now since moving and they just keep telling me they can’t do anything since their “costumer database is down”. Well, what am I supposed to do with a weeks worth of trash? I have no bin and no where to put my trash. This is ridiculous.
Did not get all trash out of the bin. Has to be picked up or it’s going to stink! Especially this time of the year. Please pick up.
Once upon a time they provided good customer service. Then they became the dominant company in the Greater Lansing area and lost touch. Just 2 of us don’t produce much trash but paid full price. Weren’t even home a lot of times to put it …
Rates go up quite a bit every year, they don’t take singular items next to trash cans (like one medium sized box next to the trash bin with nothing in it??). On numerous occasions anything left next to the bin that could be easily thrown …
Very professional and super safe drivers in my neighborhood. I highly recommend!!!
Our trash is at the curb every Monday, this week was a day late due to the holiday. We put our trash out and unfortunately the container tipped over due to high winds that night. The drivers no longer will get out and pick up your container …
Very happy with the service we receive from Granger.
Called cause they didn’t pick up our trash, they said it wasn’t out on time and it had been picked up in our neighborhood. When I said it was out on time because our neighbor had bags next to their bin they then said I hadn’t paid our bill …
I should’ve listened to the 2 rating they have. I used them for 2 years, gave them 2 dumpsters that were in my yard when i bought my home. I decided to support my local trash service, so i called to cancel. They came out and took my …
Just want to applaud Granger, especially their hard working employees! We have been using their services for almost 8 years now and I have personally witnessed their employees going above and beyond throughout the years! So much appreciation and thanks to you all at Granger!
Very expensive and for limited service. Have anything that doesn’t fit in your bin? Prepare to be charged for bulk pick up to the tune of $40 per item. It seems Granger has a monopoly on waste management in Haslett. If there are other services out there I’d look into those over Granger.
I’ve used Granger for almost 2 years now and I always have placed my trash can in the same spot but for some reason today they didn’t take it! When I called to find out why I was placed on hold for 10 minutes then when the lady finally …
Love this company, since they own the landfill rights the price to pick up is far less than all other local companies. I love the Christian work ethic and the good nature of all their employees. When my container looked like it needed to be fixed, Granger replaced it the same week with a new one.
After we began using Granger we had an issue setting up our online account. The receptionist at the time told my wife “she really couldn’t do that there” In other words, she simply didn’t know how to take care of it …
Great Service! I’ve been with Granger for 25 years and have always had wonderful service. The truck drivers are always polite and friendly. I’ve used their roll off containers at work and their timeliness is on point!
Simply the best waste service in Lansing! Locally owned and ran by a great family. They are quick to respond to concerns with great customer service. Support local. Go Granger!
Outstanding service. Granger is one of those rare companies who understands that their customers and employees come first and profits come second. They truly value people and they treat their customers with respect and dignity.
The workers are so wonderful! They take the time to interact with my three year old granddaughter and had a plush toy Curby sent to her! They honk the horn for her each week! Love the service!
Picked them because they have recycling as an option. They have been on time and generally reliable on the pick up of stuff (I live in town in Belding). However the price I was originally quoted has gone up by nearly 50% in the 2 years I’ve …
I just had the coolest darned experience ordering trash pickup service from Granger! Tiffany helped me out, and was super friendly! I can’t speak highly enough about the customer service from this company.
Granger is great, the employees are outstanding and I believe the business is also, Everyone has issues with money sometimes it’s not always easy to pay on time,and It has happened to us but they didnt stop our service, but we were only I …
Granger has poor customer service. There are better options.
We were notified by mail that our container had been damaged by the driver and was going to be picked up and replaced at no charge next week. However, when our trash was picked up today, they took the container with them and the “soonest” …
I have always had great service with Granger! This morning I called with a simple question (after a holiday weekend) and was greeted by Shawna with the loveliest, friendliest, helpful greeting! Shawna we need more of you in our world! Thanks for your upbeat spirit!
Our city contracts with Granger as our waste/recycling provider and we pay for it in our taxes every summer. Part of that tax is to go towards a city wide clean up once a year. This allows residents to put any items out they want that …
I have had multiple issues with Granger not picking up my container and every time I call to report it, I am told by customer service that hey will pick it up the following week. Very poor customer service.
We just moved, and I absolutely love the truck drivers!! Not only did the one guy walk my trash can up my long driveway so I didn’t have to get it, but they both kept waving and honking the horn for my 2 year old son, which totally made his day!! They are the best, and we appreciate them so much!
So impressed with my waste recycling team. I was sitting in my car texting when they arrive to pick up my trash. The gentleman took the extra time to return my bin to the garage and thanked me personally for being a customer. What a …
Granger has been my hauler for decades. I’m satisfied with their service.
It is true that the truck can come particularly early, but that has to do with …
After more than 11 years with this company I am switching my waste removal service! Going on 3 weeks now without proper service. Required to pay in advance, then when it comes to customer service THEY COULD CARE LESS. …
There new online payment is trash, and they don’t tell you what your balance is on top of not have a good way to j form you the bills going up. Finding information on the website is complete trash and evertime you call and complain they …
Friendly workers and reliable trash service, great company!
Granger started adding “fuel surcharges” to an already agreed upon contract price. …
My trash company merged with Granger and did not give me pricing for new service just new date of pickup and when it would start. When I call Sherry answered and had the most friendly voice and gave me all the information I was not given by my former trash company. Great customer service thank you so much you are doing a wonderful job.
We’ve had some ups and downs over the years. My overall experience has been positive but the ‘downs’ were mostly due to lack of communication from the office regarding issues with pickup. On more than one occasion I didn’t receive a …
Absolutely horrid services. Granger bought out our local trash company a year or two ago and the service has went down hill ever since. Would not recommend to anyone. We are currently switching to republic who is giving us larger cans, and …
Beware!!! Company increased rates with no warning by 15 bucks! Shame on YOU and then lied and said it was on the prior bill. It was NOT
We have been Granger customers for years. We have been very pleased with the service over that time. Most recently, we have appreciated the recycling option, and that service has also been excellent. We receive timely notices when …
I would give them a zero if I could. Since they took over our long time Howell account from Alchins (who were wonderful), they have not picked up our trash for 4 of the past 5 weeks. I have made 5 phone calls, been promised call backs (received none!), and the problem continues. Please don’t waste your money with this company.
Been picking up my trash for 12 years with never a single issue. Top notch drivers and workers.
The new website is very difficult to get information from. We used to be able to pay the bill easily but no longer. This is very frustrating. We also find that they regularly miss picking up at our house.
For three years it was safe to put trash out before work at 7:00AM so it didn’t get spilled and make a mess. Learned today that they can change the schedule to anytime after six without notice. I cannot now take the trash to them without …
Service has really gone downhill. I used to be a big fan of Granger, but now anytime I deal with them it’s a headache. It feels like I’m dealing with Comcast now. Just another utility company providing subpar service. It’s really sad to see how much they have changed.
Well after 30+ years of service I had to say enough is enough on price increases. With cost of living on the rise and the steady price increases from Granger I had to say goodbye. When I called to cancel my service customer service never …
If you don’t pay your bill like 5 days before it’s due they don’t pick up my garbage I paid the bill and they can’t pick it up till next week I have two and a half weeks of garbage sitting and they say they won’t pick it up till next week
We are new with granger and so far its not been good. They missed our garbage. And the lady was very rude when I called about it.
I had to call and see why my trash wasn’t picked up a week ago and the receptionist tells me they said my trash wasn’t out when I ALWAYS set my trash out the night before!! Instead of apologizing she tells me to make sure my trash is out. Well it’s been out for a week now so hopefully they don’t miss it again!
Is anyone else out there tired of the rate increases!! Last invoice was $69.51 and this invoice is $92.04. Unbelieveable.
Trash bill went up almost 8 bucks a month overnight when they bought the old company. Will be canceling immediately
Horrible. They aways make a huge mess when they collect the trash and then they leave it they’re rude disgusting people and I would not recommend even my worst enemy to use this horrible horrible company don’t waste your money or your time you’ll be very disappointed
Been a customer for 2 years and they call me today and told me this week will be my last pick up of my 2 yd. Dumpster. Apparently it didn’t matter for the last 2 years tha I am 1/8 of a mile in hillsdale county from jackson county. I have a …
We have had a great experience with Granger over the last few years. Our trash is picked up reliably, and helpful emails are sent out before federal holidays to remind customers if they affect service days. Our pickup driver also makes a point to wave to (and/or honk for) our toddler, who waits for the truck every week.
I missed the Truck on Thanksgiving Eve! The driver saw me and backed his truck up just to get my Trash Can! I appreciate this very much!
I called Customer Support yesterday because our Granger bin had been picked up and not replaced and I was not sure why. I spoke to Sandra who looked into why our bin had been picked up. Come to find out there was a huge misunderstanding …
This is honestly one of the worst services I have dealt with. One of their drivers after four years of not picking up anything but the one can we are allowed decided that the roof rack off of my Jeep sitting in my driveway was garbage, …
terrible customer service. lady on the phone was rude and not helpful at all. they show up at different times every week drivers speed through neighborhood. thinking very seriously about changing services I have been a customer for years always pay for whole year and still get treated rude. not very satisfied
I had forgotten to put my trash out this week and called Granger to see if it could be picked up. They did and I’d like to say a personal thank you to the Bancroft driver!
Granger bought out Alchins in Fowlerville. I am not impressed.
We used to have a three can limit. Granger gave us one can, though bigger than a …
We have used Granger for many years, at home, office, and most importantly for construction dumpsters on building sites. Granger has always done right by us, with timely servicing and great customer service anytime we had a request or a question.
Granger waste offers a wide variety of services at OK prices. The carts are convenient to use. However, customer support is lacking greatly. While they seem to answer fast initially, good luck if you have any questions or concerns. On top …
Granger is reliable. Helpful, and encouraging. You can tell your employees are happy with what they do as they are always pleasant and helpful in answering questions. With many unpleasant jobs they don’t get the recognition they deserve. …
Well Granger why every time I open my bill you raised it up 3 times in a single 12 months yes ,every 3 months up up up I have been long time customer but it’s garbage not gold I am cancelling asap I will not except this kind of practice …
HORRIBLE!! We had a fantastic company ..Les’s ..Granger bought th eitherem out. Now we are stuck with sloppy careless service…and rude customer service. Dosent look like we have any choices either.😡 …
I got quotes twice in the $70- 75 range over the past 6 months, decided to set up service last night via website and got an email with a $74 quote this morning. Called today to make payment arrangements and was told that it was $96. So now I am looking for a different waste service.
I do not advise using this service. Overpriced and Granger employees don’t take their jobs seriously. Will not listen to customer concerns and try to put blame on the customer for their employees’ short comings. It’s trash pickup, how difficult could it be? 5th grader work.
Due to aging and some of the diminishment that accompanies it I am so grateful that my Granger Guys are willing to Retrieve my trash near my garage. This means so much to me and my peace of mind. Thank you so much!
Called ahead for my delivery. They instructed me to a certain spot for overnight sleeping. Very fast unloading the next morning. Super nice, friendly people. Awesome place to deliver.
Customer for 12 years. Was a good company first 11 years. Now they have changed the online pay option to one that is not customer friendly. Moving to another company.
I have contacted them multiple times regarding safety concerns about leaving the trash bin way to close and/or on the side of the road fearing it will get hit/cause an accident as well as other times leaving it far enough in my driveway to …
NO STAR! You have late fees with no trash pick up. Paid $105 Oct 2022 & then Nov 2022 I get another bill for $85. Call & get told its for past due & have to pay again. Just paid late fees with NO PICK UP! NOT paying 2months in a row! Going …
trash and recycle service is very good.
their web presence not so much. the recent upgrade of their website changed the …
In Holt, Granger is the way to go. Moved 1 year ago, signed up to ‘green bucket’ guys and the experience – and prices – were horrid. Confusing pricing, unexpected ‘fees’, etc. Switched to Granger, and not only it was/is less expensive, but their support and quick bucket delivery was superb. Excellent.
TERRIBLE CUSTOMER SERVICE!!!!!!!!!
This company bought out our small hometown pickup business, first day on our route, did not pick up our business dumpster because a customer had parked their …
This company is the worst. They bought out a small family company that was great and it’s been all downhill since then. They are constantly charging people exorbitant prices for things. For example we were charged $10 for a huge ottoman, …
i was late paying my granger bill so they didn’t pick up last Monday (fair) I got paid Thursday but even making a payment it take 2 business days to process, so I call this a.m to give them my confirmation # so I ensure pick up, they still …
Was with les sanitary they sold to this company that was supposed to be the best. Bill went up a touch. No complaint there. But then when I talked with customer service they said they would eventually switch out my dumpster to a front …
As an elected official I hear from many residents on a regular basis. I have not heard one positive thing about Granger. They are rude, expensive and they employ unsafe drivers. They didn’t pick up the township’s trash for months! When we …
Lazy and incompetent drivers. They will not get out of the truck to pick up anything if it’s not in your bin. You are required to call and make an appointment. If you have more than one item they charge additional. Worst company I’ve ever …
I’m only giving 1 star because I would give none if I could. We always had stellar service with Les’ and yesterday when we were supposed to have our trash picked up, nothing happened. No calls, nothing. Multiple neighbors called, only to be …
Not really happy with changes they’ve made. It’s more difficult to pay your bill online and then it takes days to process. Used to be able to log in and see your invoice which is no longer offered. I paid my bill weeks ago and the payment …
We chose Granger because of their reviews and friendliness. We’ve just completed our first year with them and couldn’t be happier with their communication and ease of use of their services. Their pricing is fair, and they keep us well informed of any service adjustments due to holidays etc.
We are very happy with Granger for many reasons. We especially love their communication about upcoming delays due to holidays. They have never missed a trash or recycling pickup, unlike ALL of our previous waste collection vendors. Best of …
We use them for our residential pickup, which has always been good. I write this review about renting a commercial dumpster. Our experience was phenomenal! The 30yd dumpster arrived mid-morning on the scheduled day. I had place 2x4s out …
Terrible customer service. I’m a single mom with two special needs children, one being autistic. I forget to pay this bill because my load is extremely high. I understand that service is disrupted a week for non payment. But after payment …