The doctors I’ve seen have been very thorough and knowledgeable. I do wish someone would have the phone recordings tell office hours of the doctors in the different departments. The hours listed online are not correct and it’s frustrating to get recordings that go on and on about nothing important or helpful.
Worst customer service ever. They promised to call you back in 2 hours and they might call you back 200 years later. Last time I called was the foundation of this nation.
The staff here won’t try to work with you or your insurance, no matter the seriousness of your condition. The staff are inexperienced & it is very clear that they do not want to be there.
I HATE GRAVES GILBERT CLINIC. Worst customer service, worst staff, and their doctors are so over worked and over appointed that they quit earlier than any other hospital.
the receptionist for the urology department is extreamly rude and unprofessional. This is the third time she has been hateful with me. I’ll be speaking to someone about this.
If you don’t want to be hurt, then don’t go to this guy! A. Frasier He’s cold unfeeling and couldn’t care less if you hurt. As “some ppl “ said.. it’s all about the Benjamin’s!!
Dr. Steven Smith saved my life here when I was diagnosed with cancer back in 2001. If it wasn’t for his skill and knowledge I wouldn’t be here typing this right now. Can’t say thanks enough.
Had to go upstairs to stand in line to get checked in because the ladies at the 1st floor, who were waiting on no one I might add, just didn’t want to do it. Absolutely ridiculous. Literally no one was on the 1st floor getting checked in and they still made me go upstairs to stand in line and wait just to get a shot!!
By the medical center they help u with every thing even blood work quick in an outthey have all sorts of other drs there besides a quick place to get that blood work
Had an appointment as soon new patient.After seeing the financial advisor for 175$ from a bill from 2014 I didn’t even know I owed!!.was told they might not see means asked when I could pay money,they decided to let me keep my appointment …
It’s been an absolute pleasure getting to know the Doctors at Graves Gilbert Clinic. No matter what department or which Physician, they treat everyone with the utmost respect and care!
The people are very condescending and fail to properly communicate. They also expect me to know everything despite transferring half way into my pregnancy.
Call on Friday after the clinic is closed and leave a message ‘Call immediately for your MRI results” Call back 2 minutes later and there us no one there to give results until Monday. Ruin a weekend this is pure torture. Staff should not do this, go home for the weekend and have no one follow up with the patient.Poor patient care.
This place is terrible! Won’t let you see your doctor if you owe them a balance but you can’t prepay either. Nobody go here unless it’s your last resort
I had to have EKG test after my primary doctor thought I had a heart murmur. The staff at GGC was very helpful and attentive and took wonderful care of me!
I brought my mom for her appointment and wasn’t sure I was at the right place and not one person bothered to help me but a blonde woman that I stood in front of me never smiled or made eye contact with. .i finally asked if I was in the …
Man where should I start I’ve had a lot of doctors in The Last 5 Years A lot of them you could straight up look them in the face and tell it was all about money nurse practitioners doctors secretaries administrators it’s all about the money …
The very worst “Patient Portal” in existence. Sends emails claiming an important message is waiting when THERE IS NONE ! Tech support is typical morons in India. They don’t know why this happens either. I’m convinced these smallish …
Pretty sad when you go to a Walk in Clinic and they don’t even ask why you need to seen BUT are turned away because their rooms are full and they close in 1 hour and 15 minutes !! Waiting room was empty ! No sign on the door saying they weren’t seeing patients!! And yes I’m a GGC employee!!
Managed as for profit business without patient welfare being first concern. Their employment practices I believe are done without considerations from physicians. Staff are let go without being given a reason and replaced by employees that …
I’ve been seeing Dr. Purvis since I moved here 6 yrs ago. He and his staff are kind, thorough, getting me in quickly and I almost never have a long wait once I’m in the waiting room. I’m very pleased with their service.
I’m only giving 1 star because 0 is not possible. There were 10 patients waiting, and they took 1, 1 patient, back in 45 minutes while we were there. DO NOT WASTE YOUR TIME WITH THIS PLACE. Go somewhere that they care to at least see the patients in a timely manner
I can never get hold of anybody in DR. office, Always have to leave message. And when they call back later in the day and u missed it , the process starts all over again. Horrible trying so speak to anybody. I have filled out questioners …
It wasn’t bad enough that we drove over 500 miles the day before from burying my Uncle to keep this appt. then to drive another 90 miles to just keep this appt and was only 20 min. late due to unexpected traffic delays!! I even tried …
Yesterday 3-1-2017 my wife went to see Dr. Lanier. Her appointment was for 2:30 pm we got there early (like almost 2 hrs) Dr. Lanier seen my wife found her problem talked with her like she is someone (she is anyways) helped her understand …
I’ve tried for two days to get to the pulmonary rehab just to talk to someone. On hold for extended periods of time then disconnect. I’ll have my prescribing doctor contact another facility. Poorly staffed
Fantastic, professional and kind group of medical staff. From drs and nurses to lunch staff and business office. I was treated like I was the only patient in the hospital. My experience was outstanding and I will recommend this facility to anyone who has a medical need.
Worse customer service I have ever received from a medical facility. Stay away from GGC, billing is absolutely awful. Rude people, they don’t even help you with your questions. They talk down to you and act like they don’t care; which …
Went in to the prime care location to see the Doctor . which wasn’t to bad but went I got home and realized I needed my med. Changed I called back they told me the on call would call me back the doctor tgat I had seen wasn’t in the office …
I really could not be happier with Dr. Purvis and all of his staff at Graves Gilbert Clinic, especially Tonya, who I believe is his main nurse and Lori, who works the reception. It’s always so great to be greeted with a smiling face at the …
I have never seen staff that works in the medical field look so unhappy. No good morning or how can I help you. You just get looks of what do you want. Your in a position that has you dealing with patients all the time. A little less I hate my job would be nice.
Booked an appointment with a receptionist to see a specialist 3 months in advance. Didn’t realize until a week before that I had been scheduled on a Sunday. Date and time were confirmed in an email for that day. I just assumed that the …
Good gyno if you’re just looking to get birth control, but otherwise I wouldn’t recommend. I had surgery in Feb at a different place then came to these guys a few months later for a check-up. Didn’t look at me or anything, just sat me in a chair and asked if I was doing alright. Not the best service.
I had a great visit with Dr. Heltsley earlier this year at GGC. He took the time to listen to all of my concerns and gave me the best advice moving forward. He was personable and not just trying to rush me out. I highly recommend him for all your orthopedic needs!
Absolutely a disaster of a company the so called billing department is a joke too very uneducated not to even know that you don’t bill vision under medical that’s day one stuff Jennifer I would suggest you get a clue before you try educating someone about billing when you have no clue
I’ve been battling headaches for years and finally after 4 doctors I got to see a neurologist named Dr. Chou who finally gave me an MRI and a diagnosis. He never once made me feel crazy or told me I was depressed and it was just tension …
Rude. Just rude. The people I spoke to on the phone were very kind and helpful, but when I came to the walk-in clinic with my asthmatic fiancé they were snappy and rude with their communication to me and my fiancé like we were a burden and …
My appointment was on Monday, October 07, 2013 at 10:30am. The office asked me to come in early to fill out paperwork, which I showed up at 10:00am. I waited in the waiting room for Dr. Pansuria, MD, Rheumatology for over 2 1/2 hours, in …
I went there because I have Pilar Cysts and came out feeling swindled. When I called I informed them the reason I was coming was because my doctor referred them to me because I had Pilar Cysts (he thought they would be able to deal with …
If I could give more than 5 stars to Dr. Bigler and the urology staff I most certainly would! My daddy had a pathetic experience with another practice but it was completely different with Dr Bigler. He’s kind and patient and actually cares …
Rating as a 1 star because 0 is not an option. Graves Gilbert Clinic is great if you love spending $100 dollars an appointment to sit in the waiting room for 45 minutes to spend 5 minutes with a doctor that screws up your prescription. Followed by terrible costumer service that makes it nearly impossible to correct his mistake
This review is for Dr. Hope Havener, she is my new PCP, I absolutely love her, she is very professional and compassionate, she genuinely cares for her patients, takes to to listen and hear them, so blessed to have her as my new PCP, I was a …
The location on Park Street is the worst ever. Rude customer service representatives. They told me one price for my son’s appointment over the phone and when I got there they jacked the price up all because he was a new patient. Ridiculous! …
The best Doctors in Bowling Green!!! The drs actually care about your well-being and set down and explain your diagnosis. Dr Rafeedheen is the ABSOLUTE BEST HEART DOCTOR I HAVE EVER BEEN TO!!!
This is for Graves Gilbert walk-in Clinic by Warren East High School. I went there today May 4th 2019 to get some help with my allergies I waited maybe a hour
and half to get in that would have been ok if I had got some help. I seen nurse …
Came in to the Graves-Gilbert clinic on Nashville road in Bowling Green,Ky with my sick son at 2:20pm and am still here at 6:05pm. They are slow. They are behind. I asked to use the restroom and was directed to a single toilet bathroom with …
Charged over $400 for my annual physical and bio metric screening. I was argued on three different occasions with when I brought this to their attention and all said they’d call back with a resolution. They had coded my annual physical …
ALL of the doctors employed here are a joke! I have been seeing two different doctors regularly and recently was referred to two more. my main doctor that I see will not do ANYTHING to help me. I have a disease that could cause major health …
I am not a person to write reviews, but just know that you will be charged over $100 for only having your weight and blood pressure taken. I at first assumed that this was because it was an on campus clinic, but then they told me that I …
Needed pcp after suggestion went there to see Dr. The first time I went to the office was asking if they accepted New patients. To my surprise the office staff said I wish other places would quit sending them here but finally said they …
UNPROFESSIONAL!! WILL COMMIT INSURANCE FRAUD!! WILL RUIN CREDIT WHILE TRYING TO RESOLVE BILLING ISSUES!! Like most others, I wouldn’t leave a 1 star if it was an option. Be careful using them!! Especially if you are the one dealing with …
When you walk in, the receptionists are very efficient and very polite. The phlebotomists are very gentle. Several times I was dehydrated so they went right for the smaller needle. I think I went here five times in the span of two months …
Always had great experiences in person. However, if you call and ever have them answer, you should buy yourself a lottery ticket immediately because them picking up the phone is less likely than being struck by lightning twice on a sunny …
I had to give at least one star to leave a comment. But in truth I give only negative ratings to this joke of a hospital. The reception staff are under trained. It’s more like going to court. And they’re billing methods are criminal to say …
Dr. Patan has always provided me with the utmost quality of care; she listens so well with any concerns, and works hard to resolve all issues. Dr. Patan is very professional while also being very kind and personal. I highly recommend her to anyone seeking medical care.
Had an appointment at 11:30am I scheduled 3 months ago. At 12:30pm I still hasn’t seen a doctor so I left to take care of something I had to do by 1pm. Returned at 2:30pm and waited well past 4pm before I saw a doctor. The appointment then lasted 5 minutes. The staff was rude and they overbooked themselves as the ALWAYS do.
Heather parnell was uncaring rude and she lied several times she doesn’t care about her patients at all that shows and to leave someone in extreme pain especially in a emergency situation is just inhumane.
Wish no stars was an option. I have lived in many states and am appalled that this is the most prominent option for medical care here in Bowling Green. Not up to par with the rest of the medical community. Terrible communication with me the …
My primary provider is great! I love how you can be seen by multiple providers and they can all see what the other providers have done. It prevents labs from being repeated.
Every experience I have ever had with GGC has been amazing. I have met with many specialists and they are all great. I have always received the best care from GGC providers!
This is the worst clinic I have ever experienced. The medical staff have no respect for their patients time and provide poor service. This is why I go to Nashville for medical care. I wish the admin here would learn from some place like …
I Have been using all my doctors affiliated with Graves Gilbert Clinic and I couldn’t be more satisfied. BEST SERVICE EVER. Sometimes, not always, the wait is long but they are very busy they see a lot of patients. All the doctors are …
Worse place for doctor help. I missed appointment due to 3 members of my family passing away and there was no way I could have gone to the doctor that day. But the doctor didn’t care. Machine doctors they have no feelings. But Graves and …
I absolutely love my Physicians at GGC! Dr Sun, Dr Rafeedheen, Heather Parnell, Dr Chris Smith and so many more have always taken the BEST care of me and my family. I trust my health and my families with GGC, their care and expertise is superb. Highly recommend 🙂
The Graves Gilbert Clinic Gastroenterology doctors are amazing. These doctors truly care about their patients and staff. I have been to many doctors and most of the time you get maybe on question and then the doc is out of the room, but …
I was very disappointed with my experience at Graves Gilbert. I made an appointment with Heather Parnell. Staffing was so rude and couldn’t even schedule my next appointment because they were having loud conversations in front of me with …
Dr Faith Sun has been my primary doctor for the past two years. I am very happy with her services snd knowledge. She will continue to be my doctor as long as I’m in Ky. She is an “Internist” and I’m so blessed to have her as my doctor. Her office staff is exceptional as well.
2 appointments scheduled for same day-Dr Chaudhari was very nice an knowledgeable an in radiology department, the tech with mammography named Crystal was so kind an had a soft calming voice
I’ve had nothing but great experiences with Graves Gilbert Clinic. The greeters are always kind and polite. Registration is always quick and efficient. Lab and Radiology yes they are busy but, they are kind professional and polite. The phlebotomist always have patience with my daughters who are afraid of needle sticks.
I have been a GGC patient my whole life. Couldn’t imagine going anywhere else. Every office I have been to, the doctors are informative and kind. Excellent bedside manners. They take their time to explain what is going on with you. The staff is professional and personable!
Normally my experience is amazing here. Drexel is by far the best doctor I’ve ever had. This morning I called for an emergency. I needed to speak to the on call provider to advise on whether or not I should go to the ER. I last spoke with …
Between myself, my husband and my son we have seen internal medicine, pediatrics, gastro, ortho, dermatology, allergy, OB, cardiology and walk-in care. Every office has been very professional, polite and clean. I love the patient portal …
SHANNON MEADOWS SHOULD BE FIRED! THE WAY SHE DISRESPECTED MY MOTHER BY YELLING AND BEING RUDE! WHILE CALLING HER A LIAR! YOU WILL GET EVERYTHING THAT YOU DESERVE! GOD DONT LIKE UGLY!
To be fair I am not a patient. However, I walked in needing to have my blood pressure checked. I felt it would be easy in a medical clinic to do that for me just as a service of good will. Instead, the receptionist sent me “around the corner” to another urgent care clinic that ‘might’ help me. Not one thought was given about me.
Our family experiences have always been great when seeing a Graves Gilbert doctor. Staff is always pleasant and attentive. Keep up the great work. Bowling Green is lucky to have a place like this with so many great doctors to choose …
I had the pleaser of seeing Elizabeth Embry the last 2 times I’ve been into GGC. She has one of the sweetest and kindest bed side manners I’ve ever come across. She was very attentive and showed genuine concern. I left her office with all my questions answered.
Came to the labcorp here to get blood drawn. Very friendly, helpful staff. Definitely 5 star rating as far as that goes. Young girl that drew my blood was kind & did a good job.
Was scheduled for an ultrasound a day in advance. When asking why we were not being seen at our apartment time the worker was very rude and told us that we where a work in and didn’t have an appointment. We drove an hour to get here on time for our appointment just to wait 5hrs for an ultrasound. Ridiculous
These people are scammers. I came by for an annual check-up, which is fully covered by my insurance. My husband works for WKU, and we never encountered this problem. I specifically instructed the nurse that I would do the tests that my …
We see a great neurologist at GGC at the main location. The only complaint I have is the lack of a proper waiting room/area. Chairs in the hallway is just not acceptable. During your wait, you have to constantly endure patients, doctors, …
The doctors I’ve seen have been very thorough and knowledgeable. I do wish someone would have the phone recordings tell office hours of the doctors in the different departments. The hours listed online are not correct and it’s frustrating to get recordings that go on and on about nothing important or helpful.
Love this doc . So thorough and thoughtful . Trance seems to have transitioned to this place quickly .
Caring staff
Love
Great OBGYN!
Every good Hosptie
Only place I go
Professional and friendly and fast
Needs more handcapted parking
I was happy with entire experience.
Worst care I’ve ever had
They are always caring, clean, and helpful!
Great Doctors and lab services
Always been fast and friendly every time I been there!
I’ve always had good experiences here!
All good! Dr Pansuria is best.
Horrible billing practices. Very rude and unethical people
The staff and Physicians are all extremely helpful and caring.
The doctor I had was so rude and wouldn’t listen to my problems
I could go to medical school and treat myself by the time you get seen here. Slow as hell!
People are friendly and serve is prompt.
I had very little. Wait time and everyone was very friendly and efficient
We’ve had great experiences with Dr. Sowell!
They don’t care about anything related to the patient except his/her money
It’s a very fast process because they give u the help u need fast
Worst customer service ever. They promised to call you back in 2 hours and they might call you back 200 years later. Last time I called was the foundation of this nation.
Great gynecologist but I’m still waiting on my nexplanon.
Our family has been going here for over 10 years and are very happy with the service.
My doctor at Graves Gilbert is a great guy dr. Rudder
They over book patients making you wait for hours to see doctor then wait to see doctor in room.
Good so close for families can go for cold sinus so respectful I give 100 percent. Amen
Great experience. Friendly staff, clean facility and efficient.
Poor customer service with no emphasis on helping the patient.
Bad customer service. I broke my wrist and they said they have to call me back for an appointment but they haven’t yet. It’s like they don’t care 🙁
they were very helpful with my lab results and to help me find answers. i appreciate them ❤️
Best female Dr ever
I missed my appointment but,/ Urology office work me right in! Speed,, is the doorman
Very incompetent doctors here. My wife had a condition that was grossly misdiagnosed and still dealing with to this day. I would avoid this place.
This company doesn’t care about its patients, just their money. If you are pregnant, do not go to Dr. Stice, he is the worst. Unqualified to be a Dr
The staff here won’t try to work with you or your insurance, no matter the seriousness of your condition. The staff are inexperienced & it is very clear that they do not want to be there.
Recieved a bill for 10000$ for a drug screen this company is laughable at best. Dont waste your time or money!
I HATE GRAVES GILBERT CLINIC. Worst customer service, worst staff, and their doctors are so over worked and over appointed that they quit earlier than any other hospital.
the receptionist for the urology department is extreamly rude and unprofessional. This is the third time she has been hateful with me. I’ll be speaking to someone about this.
If you don’t want to be hurt, then don’t go to this guy! A. Frasier He’s cold unfeeling and couldn’t care less if you hurt. As “some ppl “ said.. it’s all about the Benjamin’s!!
Dr. Steven Smith saved my life here when I was diagnosed with cancer back in 2001. If it wasn’t for his skill and knowledge I wouldn’t be here typing this right now. Can’t say thanks enough.
Had to go upstairs to stand in line to get checked in because the ladies at the 1st floor, who were waiting on no one I might add, just didn’t want to do it. Absolutely ridiculous. Literally no one was on the 1st floor getting checked in and they still made me go upstairs to stand in line and wait just to get a shot!!
By the medical center they help u with every thing even blood work quick in an outthey have all sorts of other drs there besides a quick place to get that blood work
Terrible customer service. Whoever is working the phone for Dr. Hatem’s office needs to be trained better.
I love Graves Gilbert! I’m from out of state and I’ve had a really good experience with all of them.
I went to physical therapy and the results were great and the office staff was great!
The worst customer service that I have ever experienced as well as the doctor assistant’s…..
Had an appointment as soon new patient.After seeing the financial advisor for 175$ from a bill from 2014 I didn’t even know I owed!!.was told they might not see means asked when I could pay money,they decided to let me keep my appointment …
Been a patient there for over 40 years and have never had anything but good care and courteous service.
It’s been an absolute pleasure getting to know the Doctors at Graves Gilbert Clinic. No matter what department or which Physician, they treat everyone with the utmost respect and care!
The people are very condescending and fail to properly communicate. They also expect me to know everything despite transferring half way into my pregnancy.
Call on Friday after the clinic is closed and leave a message ‘Call immediately for your MRI results” Call back 2 minutes later and there us no one there to give results until Monday. Ruin a weekend this is pure torture. Staff should not do this, go home for the weekend and have no one follow up with the patient.Poor patient care.
This place is terrible! Won’t let you see your doctor if you owe them a balance but you can’t prepay either. Nobody go here unless it’s your last resort
Great Doctors and Staff. They really care about the patient.
I had to have EKG test after my primary doctor thought I had a heart murmur. The staff at GGC was very helpful and attentive and took wonderful care of me!
Derrick Scoggins is an amazing Nurse Practitioner. Very caring and answered all questions.
I brought my mom for her appointment and wasn’t sure I was at the right place and not one person bothered to help me but a blonde woman that I stood in front of me never smiled or made eye contact with. .i finally asked if I was in the …
Man where should I start I’ve had a lot of doctors in The Last 5 Years A lot of them you could straight up look them in the face and tell it was all about money nurse practitioners doctors secretaries administrators it’s all about the money …
The very worst “Patient Portal” in existence. Sends emails claiming an important message is waiting when THERE IS NONE ! Tech support is typical morons in India. They don’t know why this happens either. I’m convinced these smallish …
Pretty sad when you go to a Walk in Clinic and they don’t even ask why you need to seen BUT are turned away because their rooms are full and they close in 1 hour and 15 minutes !! Waiting room was empty ! No sign on the door saying they weren’t seeing patients!! And yes I’m a GGC employee!!
Managed as for profit business without patient welfare being first concern. Their employment practices I believe are done without considerations from physicians. Staff are let go without being given a reason and replaced by employees that …
I’ve been seeing Dr. Purvis since I moved here 6 yrs ago. He and his staff are kind, thorough, getting me in quickly and I almost never have a long wait once I’m in the waiting room. I’m very pleased with their service.
I’m only giving 1 star because 0 is not possible. There were 10 patients waiting, and they took 1, 1 patient, back in 45 minutes while we were there. DO NOT WASTE YOUR TIME WITH THIS PLACE. Go somewhere that they care to at least see the patients in a timely manner
I can never get hold of anybody in DR. office, Always have to leave message. And when they call back later in the day and u missed it , the process starts all over again. Horrible trying so speak to anybody. I have filled out questioners …
It wasn’t bad enough that we drove over 500 miles the day before from burying my Uncle to keep this appt. then to drive another 90 miles to just keep this appt and was only 20 min. late due to unexpected traffic delays!! I even tried …
Yesterday 3-1-2017 my wife went to see Dr. Lanier. Her appointment was for 2:30 pm we got there early (like almost 2 hrs) Dr. Lanier seen my wife found her problem talked with her like she is someone (she is anyways) helped her understand …
I’ve tried for two days to get to the pulmonary rehab just to talk to someone. On hold for extended periods of time then disconnect. I’ll have my prescribing doctor contact another facility. Poorly staffed
Literally the worst healthcare group I’ve ever had the displeasure of working with. Drs are unprofessional.
Fantastic, professional and kind group of medical staff. From drs and nurses to lunch staff and business office. I was treated like I was the only patient in the hospital. My experience was outstanding and I will recommend this facility to anyone who has a medical need.
Worse customer service I have ever received from a medical facility. Stay away from GGC, billing is absolutely awful. Rude people, they don’t even help you with your questions. They talk down to you and act like they don’t care; which …
Went in to the prime care location to see the Doctor . which wasn’t to bad but went I got home and realized I needed my med. Changed I called back they told me the on call would call me back the doctor tgat I had seen wasn’t in the office …
I really could not be happier with Dr. Purvis and all of his staff at Graves Gilbert Clinic, especially Tonya, who I believe is his main nurse and Lori, who works the reception. It’s always so great to be greeted with a smiling face at the …
I have never seen staff that works in the medical field look so unhappy. No good morning or how can I help you. You just get looks of what do you want. Your in a position that has you dealing with patients all the time. A little less I hate my job would be nice.
Booked an appointment with a receptionist to see a specialist 3 months in advance. Didn’t realize until a week before that I had been scheduled on a Sunday. Date and time were confirmed in an email for that day. I just assumed that the …
Good gyno if you’re just looking to get birth control, but otherwise I wouldn’t recommend. I had surgery in Feb at a different place then came to these guys a few months later for a check-up. Didn’t look at me or anything, just sat me in a chair and asked if I was doing alright. Not the best service.
Very considerate about it care needs.
They brought a wheelchair as soon as my mom came out if the car and escorted her to the doctor’s office. …
I had a great visit with Dr. Heltsley earlier this year at GGC. He took the time to listen to all of my concerns and gave me the best advice moving forward. He was personable and not just trying to rush me out. I highly recommend him for all your orthopedic needs!
I had Heather parnell she was very uncaring and rude to me so are all the nurses that work there if you don’t like your job find a new one .
Absolutely a disaster of a company the so called billing department is a joke too very uneducated not to even know that you don’t bill vision under medical that’s day one stuff Jennifer I would suggest you get a clue before you try educating someone about billing when you have no clue
I’ve been battling headaches for years and finally after 4 doctors I got to see a neurologist named Dr. Chou who finally gave me an MRI and a diagnosis. He never once made me feel crazy or told me I was depressed and it was just tension …
I am very pleased with my experiences at Graves Gilbert Clinic. The physicians and staff are very professional and courteous.
Rude. Just rude. The people I spoke to on the phone were very kind and helpful, but when I came to the walk-in clinic with my asthmatic fiancé they were snappy and rude with their communication to me and my fiancé like we were a burden and …
My appointment was on Monday, October 07, 2013 at 10:30am. The office asked me to come in early to fill out paperwork, which I showed up at 10:00am. I waited in the waiting room for Dr. Pansuria, MD, Rheumatology for over 2 1/2 hours, in …
I went there because I have Pilar Cysts and came out feeling swindled. When I called I informed them the reason I was coming was because my doctor referred them to me because I had Pilar Cysts (he thought they would be able to deal with …
If I could give more than 5 stars to Dr. Bigler and the urology staff I most certainly would! My daddy had a pathetic experience with another practice but it was completely different with Dr Bigler. He’s kind and patient and actually cares …
Rating as a 1 star because 0 is not an option. Graves Gilbert Clinic is great if you love spending $100 dollars an appointment to sit in the waiting room for 45 minutes to spend 5 minutes with a doctor that screws up your prescription. Followed by terrible costumer service that makes it nearly impossible to correct his mistake
I don’t trust my kidney doctor Dr. Kalakish I will change it if I’m can Begin to trust him
This review is for Dr. Hope Havener, she is my new PCP, I absolutely love her, she is very professional and compassionate, she genuinely cares for her patients, takes to to listen and hear them, so blessed to have her as my new PCP, I was a …
The location on Park Street is the worst ever. Rude customer service representatives. They told me one price for my son’s appointment over the phone and when I got there they jacked the price up all because he was a new patient. Ridiculous! …
The best Doctors in Bowling Green!!! The drs actually care about your well-being and set down and explain your diagnosis. Dr Rafeedheen is the ABSOLUTE BEST HEART DOCTOR I HAVE EVER BEEN TO!!!
This is for Graves Gilbert walk-in Clinic by Warren East High School. I went there today May 4th 2019 to get some help with my allergies I waited maybe a hour
and half to get in that would have been ok if I had got some help. I seen nurse …
Came in to the Graves-Gilbert clinic on Nashville road in Bowling Green,Ky with my sick son at 2:20pm and am still here at 6:05pm. They are slow. They are behind. I asked to use the restroom and was directed to a single toilet bathroom with …
Charged over $400 for my annual physical and bio metric screening. I was argued on three different occasions with when I brought this to their attention and all said they’d call back with a resolution. They had coded my annual physical …
ALL of the doctors employed here are a joke! I have been seeing two different doctors regularly and recently was referred to two more. my main doctor that I see will not do ANYTHING to help me. I have a disease that could cause major health …
I am not a person to write reviews, but just know that you will be charged over $100 for only having your weight and blood pressure taken. I at first assumed that this was because it was an on campus clinic, but then they told me that I …
Needed pcp after suggestion went there to see Dr. The first time I went to the office was asking if they accepted New patients. To my surprise the office staff said I wish other places would quit sending them here but finally said they …
UNPROFESSIONAL!! WILL COMMIT INSURANCE FRAUD!! WILL RUIN CREDIT WHILE TRYING TO RESOLVE BILLING ISSUES!! Like most others, I wouldn’t leave a 1 star if it was an option. Be careful using them!! Especially if you are the one dealing with …
When you walk in, the receptionists are very efficient and very polite. The phlebotomists are very gentle. Several times I was dehydrated so they went right for the smaller needle. I think I went here five times in the span of two months …
Always had great experiences in person. However, if you call and ever have them answer, you should buy yourself a lottery ticket immediately because them picking up the phone is less likely than being struck by lightning twice on a sunny …
I had to give at least one star to leave a comment. But in truth I give only negative ratings to this joke of a hospital. The reception staff are under trained. It’s more like going to court. And they’re billing methods are criminal to say …
Dr. Patan has always provided me with the utmost quality of care; she listens so well with any concerns, and works hard to resolve all issues. Dr. Patan is very professional while also being very kind and personal. I highly recommend her to anyone seeking medical care.
Had an appointment at 11:30am I scheduled 3 months ago. At 12:30pm I still hasn’t seen a doctor so I left to take care of something I had to do by 1pm. Returned at 2:30pm and waited well past 4pm before I saw a doctor. The appointment then lasted 5 minutes. The staff was rude and they overbooked themselves as the ALWAYS do.
Heather parnell was uncaring rude and she lied several times she doesn’t care about her patients at all that shows and to leave someone in extreme pain especially in a emergency situation is just inhumane.
Wish no stars was an option. I have lived in many states and am appalled that this is the most prominent option for medical care here in Bowling Green. Not up to par with the rest of the medical community. Terrible communication with me the …
My primary provider is great! I love how you can be seen by multiple providers and they can all see what the other providers have done. It prevents labs from being repeated.
Every experience I have ever had with GGC has been amazing. I have met with many specialists and they are all great. I have always received the best care from GGC providers!
This is the worst clinic I have ever experienced. The medical staff have no respect for their patients time and provide poor service. This is why I go to Nashville for medical care. I wish the admin here would learn from some place like …
I Have been using all my doctors affiliated with Graves Gilbert Clinic and I couldn’t be more satisfied. BEST SERVICE EVER. Sometimes, not always, the wait is long but they are very busy they see a lot of patients. All the doctors are …
Sitting here waiting for blood work and watching the receptionist shop online. She was so lost in checking me in.
Worse place for doctor help. I missed appointment due to 3 members of my family passing away and there was no way I could have gone to the doctor that day. But the doctor didn’t care. Machine doctors they have no feelings. But Graves and …
I absolutely love my Physicians at GGC! Dr Sun, Dr Rafeedheen, Heather Parnell, Dr Chris Smith and so many more have always taken the BEST care of me and my family. I trust my health and my families with GGC, their care and expertise is superb. Highly recommend 🙂
The Graves Gilbert Clinic Gastroenterology doctors are amazing. These doctors truly care about their patients and staff. I have been to many doctors and most of the time you get maybe on question and then the doc is out of the room, but …
I was very disappointed with my experience at Graves Gilbert. I made an appointment with Heather Parnell. Staffing was so rude and couldn’t even schedule my next appointment because they were having loud conversations in front of me with …
Nurses are always friendly and helpful. Depending on which doctor you are seeing you have no wait time upto 2 hours.
Dr Faith Sun has been my primary doctor for the past two years. I am very happy with her services snd knowledge. She will continue to be my doctor as long as I’m in Ky. She is an “Internist” and I’m so blessed to have her as my doctor. Her office staff is exceptional as well.
2 appointments scheduled for same day-Dr Chaudhari was very nice an knowledgeable an in radiology department, the tech with mammography named Crystal was so kind an had a soft calming voice
I’ve had nothing but great experiences with Graves Gilbert Clinic. The greeters are always kind and polite. Registration is always quick and efficient. Lab and Radiology yes they are busy but, they are kind professional and polite. The phlebotomist always have patience with my daughters who are afraid of needle sticks.
I have been a GGC patient my whole life. Couldn’t imagine going anywhere else. Every office I have been to, the doctors are informative and kind. Excellent bedside manners. They take their time to explain what is going on with you. The staff is professional and personable!
Normally my experience is amazing here. Drexel is by far the best doctor I’ve ever had. This morning I called for an emergency. I needed to speak to the on call provider to advise on whether or not I should go to the ER. I last spoke with …
Between myself, my husband and my son we have seen internal medicine, pediatrics, gastro, ortho, dermatology, allergy, OB, cardiology and walk-in care. Every office has been very professional, polite and clean. I love the patient portal …
This place left me to die Heather parnell is absolutely the worse you can tell she has no idea what she’s doing and no care for patients.
SHANNON MEADOWS SHOULD BE FIRED! THE WAY SHE DISRESPECTED MY MOTHER BY YELLING AND BEING RUDE! WHILE CALLING HER A LIAR! YOU WILL GET EVERYTHING THAT YOU DESERVE! GOD DONT LIKE UGLY!
To be fair I am not a patient. However, I walked in needing to have my blood pressure checked. I felt it would be easy in a medical clinic to do that for me just as a service of good will. Instead, the receptionist sent me “around the corner” to another urgent care clinic that ‘might’ help me. Not one thought was given about me.
Our family experiences have always been great when seeing a Graves Gilbert doctor. Staff is always pleasant and attentive. Keep up the great work. Bowling Green is lucky to have a place like this with so many great doctors to choose …
I had the pleaser of seeing Elizabeth Embry the last 2 times I’ve been into GGC. She has one of the sweetest and kindest bed side manners I’ve ever come across. She was very attentive and showed genuine concern. I left her office with all my questions answered.
Came to the labcorp here to get blood drawn. Very friendly, helpful staff. Definitely 5 star rating as far as that goes. Young girl that drew my blood was kind & did a good job.
Was scheduled for an ultrasound a day in advance. When asking why we were not being seen at our apartment time the worker was very rude and told us that we where a work in and didn’t have an appointment. We drove an hour to get here on time for our appointment just to wait 5hrs for an ultrasound. Ridiculous
These people are scammers. I came by for an annual check-up, which is fully covered by my insurance. My husband works for WKU, and we never encountered this problem. I specifically instructed the nurse that I would do the tests that my …
We see a great neurologist at GGC at the main location. The only complaint I have is the lack of a proper waiting room/area. Chairs in the hallway is just not acceptable. During your wait, you have to constantly endure patients, doctors, …