Grayson-Collin Electric Cooperative is a not-for-profit rural electric utility provider. Get service, find the best rate for you, report an outage, view your … See more
Read More| Friday | Open 24 hours |
| Saturday | Open 24 hours |
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| Monday | Open 24 hours |
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| Thursday | Open 24 hours |
14568 FM 121, Van Alstyne, TX 75495
I LOVE my electric co-op! They go to work when the rest of us are taking shelter, they are always kind and professional when I report an outage, and their prices are fair and low. Wish all my utilities worked like this. They aren’t some stuffed shirts with no skin in the game, they are part of this community.
Always nice and friendly,, and very helpful
Over 7 hours out of power during a brief storm.
Extremely nice, helpful and quick set up!
If I could give them no stars, I would. Worst electric company!!!!
3 power outages in 3 days. It rained.
big shout out to gary and the tree trimming crew. did a great job. thanks again. Bo Buchanan
If you are buying a house and they are your only provider, re-think your purchase. That’s how bad they are….I warned you.
During this winter storm in Texas Grayson-Collin kept my power on. Not a flicker very 💯 …
I have friends that live in two story homes that pay less than what I pay to power my apartment…
This place is a rip off.
Need improve in communication with customers by phone, seem inconvenienced by customers. Service we have not had issues so far so good.
This is a very good electric company i even hope to get a job with them and work my way up to become a line man
Absolutely terrible communication and customer service. They literally do not give a damn about their customers. My neighborhood in allen makes us go through them.. if they gave us the option I’d gladly pay more then have this bottom feeder company. Pathetic.
GCEC has great customer service and I have been very happy with them for the last 2 years.
We have always appreciated the dedication and service GCEC staff have provided. We have been a customer since 1999 and have a lot of confidence in them.
Reliable company with great customer service. Impressed how they have answered questions during the great power problems this week and endeavor to keep customers happy.
I have to say Lee was so much help on the phone for me. Very concerned and knowledgeable about my heat pump problem. Such a blessing having someone who cares. Thanks.
I’ve been with them for 3 years and never had any issues, minus the crazy winter storm which wasn’t their fault. Definitely recommend!
i think they charge reasonably. When i saw reviews, I was like oh no…but to my surprise, I am getting the lowest bills…always less than a 100$ for a 2BHK.
We live in Celina and have NOT lost power through out this latest very cold weather when people receiving power from other and much larger companies were losing theirs. GREAT JOB!!!
Thank you so much for taking care of your customers during the historic snow storm! Our family is very grateful for making it through with minimal effects to our service.
The power goes out way too often. Every storm seems to knock out the power for hrs. Randomly during the year the power will flicker on and off. There is an issue that needs to be fixed.
To damn expensive but what are you going to do when that is the only company that provides you with electricity. So they can charge you what they want too. Pisses me off over $300 BILL FOR A SINGLE STORY 1900 SQ FT HOUSE !
My parents were on GCEC for 50 years and now I have moved back into their rural domain and I have nothing but GREAT experiences every time I need them! Quick response, friendly techs, and quality service. Have no fear!
Called the main number, and their chief executive officer picked up the call. Very impressed that they didn’t force callers to a complicated IVR system, and just as important, always work hard to quickly restore the service! Nice job on the recent outage!
I’ve been a co-op member since 2003 and have no complaints. Nineteen years of good service is hard to beat.
Constantly have power outages. It’s never their fault but always Oncor or something else. Apparently, they need better electricians.
Holy sh** where do I begin? First thank you so much for monopolizing most of the rural cities and hiking the base price beyond believe. Second I would love to thank the “awesome” customer support for being so unprofessional yet insulting to …
I have been a coop member for 50 years with no problems. If you think your bill is too high, move to Sherman then you will find out about high.
Sadly we are stuck with this company because of where we live. I don’t understand how we on average pay around $200 a month in a small 2 bedroom apartment. We keep our air down to 68° in the winter so the heater doesn’t turn on as …
During the worst winter season in recent memory, GCEC, during a statewide crisis that left 4 million Texans completely without power during record-low temps, implemented mandated rolling blackouts – as was necessary – but did so fairly and …
Where do I start……& how do You go out of town for two weeks & Your light 💡 bill is STILL 268.00 are You kidding Me…..this has to be some balance BILLING S&$@! I’ve never paid this much in the 🌃 City❗️Anna will soon SHUT down to …
I was scared of a co-op at first, but alas we have no other options in our neighborhood. My bill on a house with 1000 more square feet than my previous home is less than HALF of my previous bills where I had “freedom to choose” (which is a …
Despite my misgivings about their rates, I appreciate how GCEC navigated this past week’s winter storm. We lost power a number of times due to mandated rolling blackouts, but we were never without for more than an hour. That, and they’ve …
Thank you for the extra time with power on. I had a shower no hair washed cause I was afraid I would not have time to dry. 15 minutes is hard but doable. Thank you Tom, Joe and Mark. I know you are working hard. Keep it up. Tanya Goodman 436 County Road 375 Van Alstyne.❤️
Terrible managed company. They are getting so much money from the housing boom (supplying electricity) in Van Alstyne/Anna areas, they do not care about individual customers. Also, since when in America, are we required to buy from a …
I hate being stuck with this electric company. Everyone around me has options. This elc company is an old-school racket. I do agree that something fishy is going on with the billing. I am going to track my meter and pay closer attention to …
I wish I could give them 0 stars. I only use them because I’m forced do. Unlike anywhere else I’ve ever lived in TX, I have no choice on which electric provider to use. No power to choose, and no green electric alternatives. To boot, their …
I really don’t see anyone mentioning the prepaid electricity service, but this is a HEADS UP. I have been charged $21.13 PER DAY. This is ridiculous, you basically are saying for a 30 day month the electric bill is going to be $633.90?! I …
Been a GCEC customer for 22 years and The service has always been great. Response time for a reported outage at my transformer after hours was less than an hour. Customer service has always been friendly and helpful when needed.
Thank you for your service during the freezing storm we had just recently. You took care of your customers and even warned us of a potential outage so we could prep before it could occur. Thanks again for your amazing work to keep us up and going during this difficult storm.
Great customer service, signed up only a few months ago but man it wasn’t hard. They’re also handling the rolling power outages nicely. Sure it’s a pain right now, but hey, i’d rather 30 minutes with and an hour without then what i’m hearing about from my friends in other counties nearby.
This is the worst experience of any electric company. They require an inspector to approve the release of a meter to be installed. But the inspector who sent in approval listed the wrong address so they said I needed to contact the …
I’ve been a customer for over 10 years now and they have some of the best helpful customer service. They are able to quickly answer questions and concerns in a timely matter. Great job GCEC!
This is the worst managed electric company I have ever seen. I paid my bill online and received an email confirmation that the payment had been scheduled for the due date of April 5. On April 22, I received an automated voicemail saying …
Do NOT move to Retreat Apartments in McKinney because you will get stuck with this garbage ripoff Electric Company and you will be paying three times as much as your last place. …
We have been GCEC customers for over f5 years. We have very few issues and when we do, they respond quickly. We lost electrify yesterday. It was a Saturday morning. My husband actually heard the transformer blow. I called sustainer …
The slightest amount of inclement weather and the service goes out. If I had any other option I would choose another service provider because the service with GCEC is piss poor. Their only good quality is how cheap the electric is but that …
If I could give them no stars, I would. Worst electric company.
I used to live in a house 3 miles down the road. For 3 years then I’ve decided …
We have had GCEC for almost 24 years, I have had some outages, but life happens. I have not had a lot of dealings with customer support, but the few times I have, I haven’t had any issues. The linemen/technicians that I have interfaced with …
Just want to give praise to the team that is on call for power outages! You guys are awesome! I reported our power going out last night when the temperatures were at the lowest of 9 degrees. I’m sure a few of my neighbors called too since …
Everyone from the field crew starting from the area project managers to the install crews and finally solar inspector have been first rate and accommodating. We could not be happier or recommend them high enough.Thank you, Thank you!
Customer support is useless, their website says open 24/7, so i call to setup service and they say you have to call between 8… do you want my money or not, also if you advertise 24/7 then actually show the **** up. Also when you go …
If I ever have another option, I won’t use this company. The problem is they don’t have any competition here. A power outage couple days ago, not a rainy day, not a cloudy day, and not a windy day, killed my 4 fuses. I need to replace them …
A customer at this location for service since 1981. As I read through some of the other reviews I cannot help but think that people are just really impatient, or cannot fathom giving someone a bit of a break when there is a hiccup in …