Great Basin Federal Credit Union has been serving the Washoe County community since 1951. We are proud to offer you a truly local and personable option for reaching your financial goals. We would love the opportunity to show you the credit union difference; so if you’re looking to move your account to a local and member-owned not-for-profit financial cooperative, then we are ready to help make that process easy for you.
| Monday 9AM–5:30PM Tuesday 9AM–5:30PM Wednesday 9AM–5:30PM Thursday 9AM–5:30PM Friday 9AM–5:30PM Saturday Closed Sunday Closed |
9770 S Virginia St, Reno, NV 89511
Worst experience with a bank, they just screw you
Best bank ever
Knowledge, respect and service given to me by Brando
Good bank with friendly employees!
Katie is the absolute best!
Kind and friendly employees and a pleasure to work with them.
“You helped me get my credit score back up”
You have always been able to get my problems resolved with a good attitude
“I LOVE Great Basin!! I have ALWAYS preferred a credit union.”
Opened a new account today! Karla was fantastic. Very helpful!
“I have always had good service and feel like I am well taken care of.”
“Great Basin has helped me with my financial needs many, many times over the past 30+ years.”
I have banked here 3 years and have been very happy with the principle and service provided.
Just opened a new checking account with Great Basin, and Karla was fantastic. Super friendly and professional.
Opened a new checking account with Karla. She was sweet and made the process very quick and easy. Thank Karla.
“I use the credit union for all kinds of services and the staff is always nice and polite…very much service oriented.”
Walked in and to just open some new accounts and they only had one person who could do it so another guy got it started and then I had to go to another branch to finish was not a good welcoming and felt akward while there and people there didn’t care when I told them I’d just go to another bank all together not pleasant at all
This is hands-down the worst bank in Nevada. You will get nickeled and dimed up the tail pipe. They even charge to cash a check.
Never a person to speak with only a voicemail with no return call. Impossible to make any progress or get answers. Also, they leave a message to call them back and never answer that line either.
Several reasons for the 5 stars! Easy mobile app; in bank personnel as well as phone representatives always helpful, friendly and knowledgeable; easy access locations with drive ups; and, Saturday hours.
This credit union usually holds my money for 3 days every time I get my paycheck on a direct deposit,,, I used to have it with Mountain America credit union they usually holds my checks for 1 day but today I call them because I saw IRS …
“All the years that I have been banking with Great Basin, I have been treated with the utmost respect and professionalism. It?s comforting to know that I don?t have to worry about my finances. I really do feel like I belong.
We were at the virtual teller before noon on Saturday and they closed the teller before they helped us. Terrible customer service.
Great Basin has been my credit union for over 20 years and I would never go anywhere else. The friendly environment and personal acknowledgment can not be found elsewhere.
“I’ve been a member for over 10 years, and I have never had a bad experience with anyone from any of the branches. The level of customer service is far beyond stellar and I will always recommend my friends and family. Keep up the good work and amazing customer service.”
It was a great experience and I can?t think of any way it could be improved. I love the fast, friendly service I receive. It is amazing that all the employees manage to be friendly and courteous and make me feel that I am very important.”
So grateful to these amazing people! Katie and Missy thank you so much for the personal service and direction. I would have been lost without you. So glad I do not bank with the big guys.
This is the best place I’ve ever stored my money. The staff remember my name. There are never any hassles. I could go on and on about how great they are! If you are at a for profit bank, consider switching here – you won’t regret it!
“I love my credit union! They’re so friendly and professional. The tellers always remember me even though I don’t go into the branch very often.”
Amanda our teller was super awesome! Friendly, knowledgeable. She understood our needs and helped us with the linking of our accounts! Couldn’t have asked for better! Thank You!!”
I have been a member since the 70’s (?) when you were located in Greenbrae Shopping Center and were name NevTel! I have always appreciated the caring attitude and services rendered since I first joined. I used GBFCU for our direct deposit …
No customer service or support for after hours. They blocked my card after hours and left me with no access to my money during a three day weekend during my birthday. Definitely looking for another bank.
I wanted to activate my debit card and had lost the sticker on the front of the card. When I called I spoke with Lisa to ask for the number to call she told me to search through my garbage at home to find the sticker. How rude and …
This credit union is horrible. Today, I went inside to cash a check. Mind you, this is a puny $4000/$300 check. After profiling me (i was slumming it) and making me wait fifteen minutes while they verify the checks are real…First the …
Individual attention is superb. I will note that if you want to open a new account, please get there before 4 pm. I use the South Virginia Branch. One day, years ago, the website wouldn’t let me in and I needed to transfer some money after …
Always great service over the phone and in store. Ive applied for a loan and have been a bit pushy to get it complete before the holiday, and I’ve never had such a great credit union be so on top of everything and I’ve used just about …
Nice employees, but TERRIBLE place to bank. ZERO after-hours customer service and they will decline every single EMERGENCY small loan request….you could be losing a limb and need emergency surgery, but they’re like, “Ohhhh, we’re so sorry …
I was very impressed by this branch for awhile, until they decided to close my account, without warning, for ONE missed payment. I wanted to use them for my primary banking but I’ve had a better experience with Wells Fargo.
A long time ago Great basin used to be a fantastic institution. Sadly in the last 3 to 4 years place is gone so far downhill it’s below sea level. The employees are unhelpful and generally seem to be too busy to even speak with you. It’s disappointing to say the least.
It was inconvenient for me to pay for items with my credit card, that was supposedly activated 3 weeks ago. I’m currently overseas and my partner has a credit card that works. What’s worse is the on line teller indicated to me that the …
1 star is honestly too much. Go to other banks.
They treat you horribly here and Lindsay, specifically, is one of the worst …
Martin is a great,!!! human person who are very caring,polite,professional,customer service provider %10000 awesome, by phone calls he always attentive, I’m member for 30 years and he is so special🎊🌺😎🎁🌸 thank you so much Martin… for all those of great service👍👍👍👍 you’re incredible👌👌👌👔 …