Financial service, Great Lakes Educational Loan Services, Inc.
We’re Great Lakes Higher Education Corporation & Affiliates, a non-profit organization helping people repay their student loans in partnership … See more
started my loan repayment while i was still in school for my last semester. I now have to choose between losing my hard earned degree and my college classes.
Called and talked to Ada. Super professional and efficient. No wait, and available past 9:00 EST on a weekday. Easy to access online as well. Appreciate the efficiency and professionalism.
terrible loan company. will never get a loan with them again. Charge interest even when payments were made on time. I have to make payments 2 weeks in advance to avoid getting charged interests.
The incompetence of their customer service reps caused my loan interest to capitalize because they couldn’t find the paperwork I emailed (and priority mailed) dozens of times, wouldn’t respond to messages, etc. etc. I love how the richest …
Website is difficult to navigate, search terms and the same pages appear. The payment options are worded poorly, hard to understand. Customer service is limited to central time zone. Representatives are misinformed about payment dates. I wish I could move my loan to a new company.
When attempting to pay off my loan outright, they made the process very slow and difficult. Meanwhile, while I’m frustrated and waiting days for customer service to call me back, they continue to make profit off of my ridiculously high interest rate.
I don’t know why people are going out of their way to shill for a student loan company and I wouldn’t want to be in the sad position in life to do so. My debt has expanded insanely since they took over my loan and I have no hope of ever …
I attended ITT tech and was told that with a parent plus loan it would be under my name but my father cosigned to it. So yeah the school lied but noone from the original team is still there. I tried making my case to these people but they …
I love Great Lakes Borrowing!! I am so happy they own all of my loans. They have a great website and the customer service rep I talked to was very nice despite me being late on my payment.
It would be great to have a human contact instead of all the automation and robots. It would be great if they were all on the same page within their offices. I’m sick of the constant series of flaming hoops I’m made to jump through to get a …
So far dissatisfied with this service. When I applied for this loan, I was with Direct Loans services. For some reason, It switched to GreatLakes When I transferred schools. Also, I was told that the loan was under my name by my previous …
Very Happy with the service from GLHEC. I wish all the student loan servicers were this good. The website is fairly easy to navigate. The people on the phone are very easy to talk to and always very helpful. I have been a customer myself of …
Great Lakes actually cared about my situation. They expressed empathy when I informed them of the various tragic incidents that took place in my life resulting in my inability to handle my loan. I will always recommend Great Lakes to anyone who needs assistance with their school loans.
They process requests on their own time and flat out lie I’ve called over 6 times in three weeks and have been told different things by multiple staff. Finally spoke to a supervisor and her response was “all I can say is sorry and I can’t …
This is good if you want the life of your student loans to draw interest. During the Obama administration, it was set up for students to where you pay a $0 dollar ballance, but continue to interest grow through the life there loans. At the …
I’ve been off my grace period for about two months now. About the time my grace period was going to end I was kind of freaking out about what to do, how to do it, and what my options were. Great Lakes has been so great at helping me with …
First, I receive notification that my loans are being switched over to your company. I liked dealing with Direct Loans just fine, so I was not happy. Then, my IBR payment went up…just because my loan was switched to you. Not happy again. …
I’ve tried to submit photographs of my W2’s and 1099’s for their IDR program and no matter how I try to submit clear as day photographs, they tell me it’s illegible and send me warning emails about my payments going up. I’ve submitting …
It’s a shame that you don’t get to select your student loan ‘servicer’. Essentially, these guys are good at selling to the government, and then don’t really care if you like them or not as their customer. …
Not good with getting an income driven payment plan set up when I have mailed check stub copies, emailed them, called them to explain my job, taken pics of w2’s and sent them through the app, and yet, they still need more! What more can I …
Since Great Lakes took over my loan from Direct Student loans the amount that I owe has increased by more than 100%. The monthly payment the Great Lakes expects me to make not only is unreasonable, it is impossible. I have attempted to …
I have been trying to lower my payments or get on some kind of disability plan for 2 & a half years now. After my accident I became jobless and immediately fell into medical bill debt so I was unable to continue* on time payments & …
One of my student loans was through a different loan servicer before being sold to the U.S. Department of Education and it is currently with Great Lakes. Ever since the first time I have contacted them by phone, their customer service has …
Adjusted Review (again): I’ve learned that all student loans allocate extra-payments oddly. Great Lakes is friendly and helpful, but you have to call them if you want payments to be applied a certain way or have a certain effect. The …
They are excellent, I don’t understand why some of the reviews are bad, but here goes. I have been paying off my school loans for two years through great lakes (since that’s the company my loans were handed to) and I have to say, they have …
Absolute vultures
I paid off my loan within a year (which I’m sure upset them because they lost hundreds of potential dollars in interest), and they made it NEARLY IMPOSSIBLE to …
Have been calling Great Lakes for years to make sure I’m doing all I need to do to be able to afford my payments and perhaps take advantage of the Public Service Loan Forgiveness Program that could result in my loans being paid in full …
They make it nearly impossible to pay back loans in a prompt fashion. I was in better position than most and tried to take advantage of my ability to pay of my loan within the first year after school. They received my first couple payments …
I graduated college in 2014. I have been paying since based on our payment arrangement. I have been sending in recently the same amount.
I sent my son to college and opened up a parent plus loan. I had no idea that …
So far, they have always been very helpful. I am happy with this company and have had loans with other companies to be able to compare. Those other companies were absolutely terrible. I hope Great Lakes Loans keeps treating professionally and applying my payments accurately.
Very disappointed with this company-and how debt is handled by student loan providers with the D. of Ed. in general. I am attempting to pay back debt as quickly as possible, yet there are several “rules” set up to insure in my opinion, that …
These guys manipulate you with your credit score. My account is in good standing payments wise until 9/30/2020 based off their online website. Yet they add a remark to my account stating “payments deferred” causing my credit score to drop …
I’ve been paying back my Dept of Education loan through Great Lakes for the past several months. According to my credit card statement, I haven’t payed in over 120 days. This is completely unacceptable & now I will seek an attorney in …
Unfortunately, I made a mistake and ended up with a fee from Great Lakes. When I realized my error, I immediately logged on to my account to change my withdrawal settings. Despite promptly changing my settings, Great Lakes, once again, …
My daughter’s school loans have been serviced by Great Lakes since 2018. Loan service has been great, no problems with applying payments correctly, surprise fees. Customer service has been knowledgeable and helpful, their website is comprehensive. Overall, I’m very happy with our experience.
Reading all these negative reviews of Great Lakes honestly surprises me. Either I got very lucky and received amazing service, or the few people who left reviews were unlucky. I received more than excellent customer service via email and …
Do not call me at 8:30pm after I’ve put my 2 year old to sleep without having a representative to speak to. An automated message, then a hang up is a waste of time. Also, its absolutely RUDE to call after dinner time.
I had poor internet connection while using the app in a restaurant to make a payment and the app closed. I figured it timed out since the connection was slow. So I logged in a couple days later to try paying again when I didn’t see a …
Great experience!
8:06 am Tuesday not answering call
THEY ARE ALWAYS REALLY NICE AND HELPFUL!
What is a number I can actually talk to a representative. Instead of the machine.
Keep the good work, im very much happy the there smart customer service.
All my queries are solved, I’m very happy
I’m happy the great customer service. I would like recommend Great Lakes to others as well.
Horrible rates. Impossible to deal with when situations arise. They just want money
Terrible customer service and takes forever to get anything done with them. Please consider your options before using them as a loan servicer
Called and spoke to Brad- extremely nice, courteous and helpful. My problem was resolved in 5mins. Fanatastic!!!!
started my loan repayment while i was still in school for my last semester. I now have to choose between losing my hard earned degree and my college classes.
Called and talked to Ada. Super professional and efficient. No wait, and available past 9:00 EST on a weekday. Easy to access online as well. Appreciate the efficiency and professionalism.
terrible loan company. will never get a loan with them again. Charge interest even when payments were made on time. I have to make payments 2 weeks in advance to avoid getting charged interests.
The incompetence of their customer service reps caused my loan interest to capitalize because they couldn’t find the paperwork I emailed (and priority mailed) dozens of times, wouldn’t respond to messages, etc. etc. I love how the richest …
Website is difficult to navigate, search terms and the same pages appear. The payment options are worded poorly, hard to understand. Customer service is limited to central time zone. Representatives are misinformed about payment dates. I wish I could move my loan to a new company.
When attempting to pay off my loan outright, they made the process very slow and difficult. Meanwhile, while I’m frustrated and waiting days for customer service to call me back, they continue to make profit off of my ridiculously high interest rate.
I don’t know why people are going out of their way to shill for a student loan company and I wouldn’t want to be in the sad position in life to do so. My debt has expanded insanely since they took over my loan and I have no hope of ever …
I attended ITT tech and was told that with a parent plus loan it would be under my name but my father cosigned to it. So yeah the school lied but noone from the original team is still there. I tried making my case to these people but they …
I love Great Lakes Borrowing!! I am so happy they own all of my loans. They have a great website and the customer service rep I talked to was very nice despite me being late on my payment.
It would be great to have a human contact instead of all the automation and robots. It would be great if they were all on the same page within their offices. I’m sick of the constant series of flaming hoops I’m made to jump through to get a …
So far dissatisfied with this service. When I applied for this loan, I was with Direct Loans services. For some reason, It switched to GreatLakes When I transferred schools. Also, I was told that the loan was under my name by my previous …
Very Happy with the service from GLHEC. I wish all the student loan servicers were this good. The website is fairly easy to navigate. The people on the phone are very easy to talk to and always very helpful. I have been a customer myself of …
Great Lakes actually cared about my situation. They expressed empathy when I informed them of the various tragic incidents that took place in my life resulting in my inability to handle my loan. I will always recommend Great Lakes to anyone who needs assistance with their school loans.
They process requests on their own time and flat out lie I’ve called over 6 times in three weeks and have been told different things by multiple staff. Finally spoke to a supervisor and her response was “all I can say is sorry and I can’t …
This is good if you want the life of your student loans to draw interest. During the Obama administration, it was set up for students to where you pay a $0 dollar ballance, but continue to interest grow through the life there loans. At the …
I’ve been off my grace period for about two months now. About the time my grace period was going to end I was kind of freaking out about what to do, how to do it, and what my options were. Great Lakes has been so great at helping me with …
First, I receive notification that my loans are being switched over to your company. I liked dealing with Direct Loans just fine, so I was not happy. Then, my IBR payment went up…just because my loan was switched to you. Not happy again. …
I’ve tried to submit photographs of my W2’s and 1099’s for their IDR program and no matter how I try to submit clear as day photographs, they tell me it’s illegible and send me warning emails about my payments going up. I’ve submitting …
It’s a shame that you don’t get to select your student loan ‘servicer’. Essentially, these guys are good at selling to the government, and then don’t really care if you like them or not as their customer. …
Not good with getting an income driven payment plan set up when I have mailed check stub copies, emailed them, called them to explain my job, taken pics of w2’s and sent them through the app, and yet, they still need more! What more can I …
Since Great Lakes took over my loan from Direct Student loans the amount that I owe has increased by more than 100%. The monthly payment the Great Lakes expects me to make not only is unreasonable, it is impossible. I have attempted to …
I have been trying to lower my payments or get on some kind of disability plan for 2 & a half years now. After my accident I became jobless and immediately fell into medical bill debt so I was unable to continue* on time payments & …
One of my student loans was through a different loan servicer before being sold to the U.S. Department of Education and it is currently with Great Lakes. Ever since the first time I have contacted them by phone, their customer service has …
Adjusted Review (again): I’ve learned that all student loans allocate extra-payments oddly. Great Lakes is friendly and helpful, but you have to call them if you want payments to be applied a certain way or have a certain effect. The …
They are excellent, I don’t understand why some of the reviews are bad, but here goes. I have been paying off my school loans for two years through great lakes (since that’s the company my loans were handed to) and I have to say, they have …
Absolute vultures
I paid off my loan within a year (which I’m sure upset them because they lost hundreds of potential dollars in interest), and they made it NEARLY IMPOSSIBLE to …
I am horrified that my student loans go through the company.
Wisconsin is a backwater state and the people will do only do what’s good for …
Have been calling Great Lakes for years to make sure I’m doing all I need to do to be able to afford my payments and perhaps take advantage of the Public Service Loan Forgiveness Program that could result in my loans being paid in full …
They make it nearly impossible to pay back loans in a prompt fashion. I was in better position than most and tried to take advantage of my ability to pay of my loan within the first year after school. They received my first couple payments …
I graduated college in 2014. I have been paying since based on our payment arrangement. I have been sending in recently the same amount.
I sent my son to college and opened up a parent plus loan. I had no idea that …
So far, they have always been very helpful. I am happy with this company and have had loans with other companies to be able to compare. Those other companies were absolutely terrible. I hope Great Lakes Loans keeps treating professionally and applying my payments accurately.
Very disappointed with this company-and how debt is handled by student loan providers with the D. of Ed. in general. I am attempting to pay back debt as quickly as possible, yet there are several “rules” set up to insure in my opinion, that …
These guys manipulate you with your credit score. My account is in good standing payments wise until 9/30/2020 based off their online website. Yet they add a remark to my account stating “payments deferred” causing my credit score to drop …
I’ve been paying back my Dept of Education loan through Great Lakes for the past several months. According to my credit card statement, I haven’t payed in over 120 days. This is completely unacceptable & now I will seek an attorney in …
Unfortunately, I made a mistake and ended up with a fee from Great Lakes. When I realized my error, I immediately logged on to my account to change my withdrawal settings. Despite promptly changing my settings, Great Lakes, once again, …
My daughter’s school loans have been serviced by Great Lakes since 2018. Loan service has been great, no problems with applying payments correctly, surprise fees. Customer service has been knowledgeable and helpful, their website is comprehensive. Overall, I’m very happy with our experience.
Reading all these negative reviews of Great Lakes honestly surprises me. Either I got very lucky and received amazing service, or the few people who left reviews were unlucky. I received more than excellent customer service via email and …
Do not call me at 8:30pm after I’ve put my 2 year old to sleep without having a representative to speak to. An automated message, then a hang up is a waste of time. Also, its absolutely RUDE to call after dinner time.
I had poor internet connection while using the app in a restaurant to make a payment and the app closed. I figured it timed out since the connection was slow. So I logged in a couple days later to try paying again when I didn’t see a …
All $30,000 of my loans came out of forbearance last September, and I’ve now made 9 monthly payments with Great Lakes, going on 10. …