Great Lakes Energy Cooperative is a Michigan-based utility that provides energy solutions to more than 120,000 customers in nearly 30 counties in western Michigan.
| Friday | 8AM to 4:30PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 4:30PM |
| Tuesday | 8AM to 4:30PM |
| Wednesday | 8AM to 4:30PM |
| Thursday | 8AM to 4:30PM |
1323 Boyne Ave, Boyne City, MI 49712
(Translated by Google) West 3rd and w.d
(Original)
West 3and w
6767 70th ave
Always a great and friendly staff has been available to assist me with any of my electric needs or questions!
Very poor customer service
Great service, caring staff.
Great Company and always on top of outages.
Great service! Professional and friendly employees.
Gle employee’s are very friendly and helpful
Your always trying to do a good job ,Many thanks .Mke
Going back and charging a pizzeria $19,000 for a mistake you made is unacceptable.
Great service, great internet.
Always reliable service and easy to get ahold of when needed.
Wonderful people, great reliable service at a very competitiveprice!
Great high speed internet unlike charter spectrum.
Reliable electric company. Can’t wait for Truestream in our area hint hint.
Great service, replaced poles and transformer.Also put in underground service.
I have always been happy with Great lakes Energy..
GLE has always taken care of me promptly when needed, which isn’t often. Thanks GLE
Great company, very committed to it’s members, friendly and service minded.
Always have great service, and if there is an outage it is taken care of promptly.
Outages not as frequent and length of time with outage has improved.
Automated paying is not good. Too much key punching.
Would really like to talk to a real person.
Quick to restore the power when it is out. Makes it easy for customers to give back to the community.
Great lakes has always gone above and beyond when we needed. Great company!
This company is all about keeping our power purring. Acts of nature no problem they are ready
Very reliable electric service. Have worked hard at preventing outages and it has paid off.
Always helpful. Power service is reliable. Professional staff. Please bring TrueStream soon!
Service as always been excellent and the company has been very informative thumbs up for the hard working crew that have to deal with the seasonal climate..
Both power and fiber optics are great quality and good prices
The company is excellent. Their customer service is second to none. I am delighted to be a member.
When we have a problem when we call on the phone they are very courteous understanding and when the workers come by they do a great job and they are very polite I know they …
Excellent company. Great app and website. Service is excellent. I highly recommend Great Lakes Energy.
I have been with great lakes energy since I have lived in lewiston Michigan and I have been 100% satisfied as a customer always
With the continued clearing of the lines over the years I feel our service during the storms has greatly improved.
Great lakes has been a super co to be with, I just don’t like smart meters. They are dangerous.
Really happy with GLE service. Super excited about Truestream service and can’t wait for it to come to our neighborhood!
Their website to pay your bill totally sucks I would not recommend going paperless if I can ever get someone to answer the phone I will go back to having a paper bill sent instead of their 3rd party pay system is SUCKS
Our house is in a heavily wooded area and we have not experienced a power outage in 25 years.
Horrible service! Have tried to call member service representative numerous times only to get a voice mail. I have called miss dig twice to get lines marked to no avail! Don’t understand what is going on but I am not very happy!
Outstanding company that truly cares about their customers. Their service and customer service is second to none. 100% satisfied as a customer of this company.
I like to pay in person and the ladies are always friendly, even when I don’t have my bill stub with me.
Wonderful service. Always right on it after a storm taking care of the damage and restoring power. I am very happy with them.
Never had a problem with this company and I think they do a great job making sure I am rarely ever out of powder!
Great Lakes Energy has great customer service and little to no outages where as the “competition” is out frequently!
25 hours we were out of electric but there was a lot of people out and it was a bad storm. Ty for working threw it and getting electric back to us quick.
LOVE the online notification of outages and the texts sent to me to update progress. I am hoping for speedy internet soon in my area!
Usage alerts are VERY Important. Our heater in our pump room malfunctioned and because of the alert we were able to remedy
Find another place to live if you have to deal with this company. It rips off its customers with a $32 monthly fee just for the dubious distinction of having to use its services, there being no other options. Consumers charges an $11 monthly fee.
Absolutely the worst possible automated system. there is no support other than automated. there is no arena to recall your password by email or text. they live in the dark ages
Been with GLE for 26 years in a rural environment we rarely have outages and when we do they are fixed ASAP.
PATHETIC company that STEALS a HUGE $32/MONTHLY FEE. I called my USELESS state Representative (ZERO help). By far, the WORST reason to live in an otherwise AWESOME part of the world.
They are priced fair and customer service is awesome. When the power is out they take care of it quickly. It feels more like a family than just another business
Good reliable source of energy. Power outages have dwindled since the re-distribution of power grids. Only downside is fairly steep monthly charge.
Great company. Rapid response to outages and other electrical problems. Hoping their truestream internet service will come to my rural area soon!
They’ve been a good energy supplier so far. I’ve had very few power Ioutages and like the app. Just wish the app had live usage.
GLE does a great job of providing electricity and we seldom have a power failure. Nothing to gripe about. Keep up the good work.
I’m very satisfied with Great Lakes Energy. Even in heavy storms, we seldom lose power. When we do, we get it back very quickly.
Great service, outages are rare and if they do occur, very short in duration. Enjoy the newsletter, many good tips on saving energy
Great company. Thank you for trimming the trees there are way fewer outages because of it. Love the reduced rate for my heat pump.
I’m very pleased with GLE. It’s local, members for the most part make the decisions IF we take the opportunity, and the service is rapid, depending on the extent of the outage.
great lakes is a good company they are constantly improving the lines and keeping older ones up. Trimming trees seems to be a big problem but they do what they can.
On the phone for almost an hour just to change the electric bill as I am closing in 5 days. Super slow service and already sick and tired of the automated phone system. I’m guessing that they do not care as much as they announce they do. We’ll see how the rest of the call goes. NO CORPORATE PHONE NUMBER????? Why???????
G L Energy always has fewer outages from bad weather because they maintain their lines consistently. I also like the rebates.
I learned a lot at the luncheon. I signed up for Truestream, I hope they get it in Barry County soon. I recently bought property up north and GLE was awesome with the transfer of the electric service.
Aggressive tree trimming operation to minimize power outages from fallen branches. When there is a power outage response is very prompt. Significant supply of energy is from renewables. Rates are reasonable. Introducing some competition into the internet market
Great Lakes Energy is a great company! They are well prepared for stormy weather and their customer’s needs.
Good lob GLE
This is the first electric company I’ve ever had to no only charge a monthly fee on top of your usage but $32 a month?! Seems crazy to me. It’s unfortunate there are only a few options in my area but will be changing companies as soon as possible!
EXCELLENT electric provider! We are right on the lakeshore and rarely lose power. When we do they are on it right away. Waiting…not so patiently….for them to offer Internet in our service area. Hope they can extend internet service in our area soon!!
Seriously stupid people are running the show there. Tore up my property real bad a couple of years ago running underground power when they should of known the ground was to soft and should of run it over head. My property looked like a …
When that rare storm leaves us without power, Great Lakes Energy is there very quickly to get the power restored. Thanks for your service and special thanks to the lineman.
As a long time customer of Great Lakes,
(Former O&A)
They *in my opinion * have done an excellent job ! …
Amazing customer service representatives!! They are always so kind and understanding when you call. I also love the new automated bill pay system! Great job GLE!! ♥️
LOVE Great Lakes Energy. Have had it for 34 years they are very dependable and would not want any other energy company. Cannot wait until we can get internet also.
Been with GLE as long as I can remember. Longest power outage maybe 16 hours. Every year I try to convince myself to purchase a generator but I can’t justify it due to how few power outages I have. Great Job!
The crew that moved my service line for some construction was very professional and very friendly. They did the work and we in and out in no time. Very happy to be a part of the GLE community. Thanks again for a job well done
Great Lakes Energy is SOO SOO MUCH BETTER THEN Consermers power. Great Lakes keeps lines up and keeps trees under lines cut down and there poles LEDs, ls for under $8.00 puts a heck of a lot of light out can not beet it. We have been …
For an electrical co-op, GLE is an outstanding provider of electrical service. They are proactive in communicating with customers, very responsive with service interruptions, and sincerely involved in the communities they serve.
Very well run organization.
Always good service. Repair employees are always trustworthy when on property. Wish truestream would become available for the people that can’t get good internet …
GREAT Company! Electric and now Trustream Fiber Internet! Wish 1G was $69.95 like in Olympia WA Area…but 200G at $69.95 is OK…hopefully when they have more subscribers, it’ll come in line price wise. 1G up/down shouldd be $69.95. Wish we had this downstate as well.
Never fails when the power goes out if you are not a priority if your in a smaller area you could go days without power they dont care . The far country is last to be serviced regardless if they lost power before any other area. So tired of dealing with this company
GLE is by far the best electric company we’ve ever had. When the tornado hit August 2018 & we lost power GLE stopped by to check on us & had our power restored in no time.
We have had Great Lakes Energy service for over 30 years. We have seen so many improvements over those years they have served us. Thank you so much for all that you do for us!
My power was disconnected last week. After calling and speaking with an incompetent client services supervisor I was told there would be a $40 reconnect fee and a $100 deposit. All because my bank account was hacked and I was waiting for …
Out most recent contact with GLE was last August after our big windstorm. We were without power for about 7 days and when our electrician was able to repair our mast for our power line, GLE was here within hours to attach us to the power …
Great Lakes Energy is the best service we have ever had. Great service and the linemen are super to work with when you loose power. We have had the service since 1999 and only lost power twice. Great Job
I love being part of the GLE family. Other than a quick on and off very rarely, I’ve only had 2 outages in the 18 yrs I’ve lived in Oceana County. And GLE always has us up & running a lot quicker than Consumers.
They are quick to respond to power outages and that’s a must because I only have electric in my house. The only thing that didn’t get the fifth stare is the monthly service fee. I’m low income and I don’t feel we should pay the same as non-residents.
Rarely lose power, and when we do, it’s easy to report the outage and it comes back online quickly. Prompt replies from customer service. I’m much happier with GLE than I ever was with Consumers Energy.
We have had no issues with electricity with this company. Although we had the input of electricity measured coming into our house. It varied greatly even in a short period of time. Our power might blink out and our neighbors not. Doesn’t seem to bother our everyday activities.
I called my local office with a simple question about their underground electric service, it runs straight through the middle of my property. I wait for 20 minutes and then get stuck at the coordinators voicemail 3 separate times in the …
$37/month just to have service… every month.
I have a seasonal lot and unfortunately am forced to use ‘great lakes energy’. …
GLE is a fantastic electric company! They are dependable and have great customer service. We are fortunate to have very few outages even when other electric companies are down for the count! I’m very happy to be a GLE customer!
Great Lakes is much better than it used to be. They cleared many trees and it definitely paid off. I didn’t give 5 starts because of some minor issues I had with them. Nothing horrible but less than 5 star service.
Back in January we had Truestream fiber internet installed. We are very pleased with our new service including the VOIP phone service also.
Installer did his job very nicely and even arrived before install time and was …
GLE is competitive financially and provides excellent customer service. The WiFi is far better than what we have with Century Link at our second residence. The landline is more reasonable than ATT. They call you to make sure there are no …
Great service, our power hardly ever goes out in bad weather. I am so excited to see fiber optic coming to rural areas. Thank you great lakes electric for taking on the project so rural America can have high speed internet.
Right in the mission statement on GLE’s website there is a word that is used but not actually applied: reliable. While service is fine when the wind is not blowing and the sun is out, when the wind gusts or a storm comes through we can …
Fantastic company that cares about it’s members. A few years back we had a lot of outages during even a mild storm, but they have addressed those issues and we are now as stable as we can be. Hoping the fiber internet gets here soon, will be a customer for sure. Thanks GLE for all you do, office, engineers, and linemen.
Big shout out to Great Lakes energy tree line service….you have to awesome gentleman that was a pleasure, very professional… this morning out on Fletcher! You guy’s rock!
Nothing is better than reliable electric service in a rural community. Great Lakes Energy is so efficient, with quick responses if there is an issue and strong power when others are experiencing outages. I love our Co-op!
A good company for the most part. Reliability seems to be falling in the last 5 years. Power outages seem to be more frequent even in milder weather. With that, the automated outage reporting system (phone) be reviewed. Halfway in to …
Good response to interruptions. I have had only two in the last 5 years and both lasted around 3 hours. To bad the same span of wire keeps falling down. Also, fantastic response to my UPS units alarming routinely at specific times of the …
GLE is by far the best electric company I’ve ever had to deal with. Whenever I call them about anything they’ve been nothing but nice and respectful. I called them recently about dimming lights when my AC or well pump kicked on. They …
GLE is a reliable provider of our electrical needs. Have been a customer since 1988 and have never been disappointed with the quality of service. Especially appreciate the flexibility of payment plans, and, of course, Capital Gains! Easy to …
Great Lakes Energy was amazing in restoring our electric after a recent storm, in which we lost power. The utility crew was very courteous & pleasant Our power was back on pretty quick, which I was very grateful since my Dad is on an Oxygen machine.
Love this company. Truestream is their internet. Great Lakes Energy is the electricity side. We just had installation of new Truestream fiber optics internet which was complicated due to part above/below ground. Then the modem/router was …
Impossible to talk to anyone, after a parent dies to pay bill. Tried calling several times.
Never disappointed with great lakes! In the 5 years we’ve been in our home we’ve only been without power twice! Those 2 times power was restored in less than 2 hours! Also appreciate when they come and trim around our lines and never leave a mess behind!
GLE has been our electric service for many yrs. They keep trees trimmed away from electric lines to help prevent problems with trees falling on lines & causing outages. We have had very few outages over the yrs. When there is an outage …
We have had great service from Great Lakes Energy. Up north here with the storms and everything above ground we certainly have had power outages. The teams from GLE have us back up and running quickly. …
We have had Great Lakes for almost 5 years. We are one of the only in our area, strangely. However, while consumers customers are out of power for hours or days, our service is still on. When we do have an outage, it is very short and they …
Great Lakes has always been good to me. There have been times in the twenty + years that I have been with GTE that I wasn’t always able to pay my bill. GTE and their employees always went above and beyond to help me to be able to keep …
Great service. We have been with Great Lakes Energy for 7 years now, only have had 2 long outages. We have had very few short outages and those get fixed fast. Very glad that Great Lakes Energy is Our provider.
Pleasantly surprised with quick response in restoration of power in Dec 30 storm. We were a small outlier cluster and had power back in a few hours, not expected. Hats off to the folks out working in the field, especially in bad weather. …
Great Lakes Energy has provided great service in our area. We’ve used them for 26 years with the power only going out maybe 8 times with the longest being 7 hours! When a tree was leaning on our post, we called them. They were out within 45 minutes and took care of it. Awesome service!!!!
Most of the time GLE service is fine. Unfortunately, recently I lost power for 85 hours. The power went out at 1am on a Friday and was not restored until 2pm on the next Monday. My GLE service is for my seasonal home. There was nobody …
We have always been very happy with Great Lakes Energy. Very reliable service, and very fast and friendly customer support. We had a flickering lights problem one night, and they had a crew out there within about 40 minutes of submitting it online, and found a bad splice in one of their wires outside. Super friendly crew.
Ever since my husband and I moved into this house 16 years ago, we have seen nothing but the fastest reconnect to electricity whenever storms have taken power out. I have never seen such excellent work anywhere I have ever lived in …
I have not only been a Great Lakes Energy member for 40+ years, but have been their employee for 25 years. I live in the middle of nowhere on 50 acres and seldom experience even “blinks,” let alone outages. My co-workers treat each other …
Power/Energy companies are not something that I think “I want to leave a review for!” But here I am… I honestly have found their customer service fast and personal. I love the fact that when I get them on the phone I’m talking to some one …
I have had many electric providers in different part of the U.S. but honestly none compare to Great Lakes Energy. I love the consistent price. Our bill barely ever changes. It is reliable. We have lived out here in rural chase mi for three …
I am very pleased to have Great Lakes Energy as a home service for our family. Courtesy and helpful when I’ve called. Service has been great in my area and when power does go out because of storms I can get updates on estimated time frame …
We seem to loose power a lot and noticed every single time we do the trucks are going right to the same spot.Here it is 4am Sunday morning we have been without power for hours now just went and bought over a hundred dollars in groceries and …
We constantly lose power with Great Lakes. This would be fine but they don’t even give an ETA for power restoration. I’m not sure why other people are saying they communicate effectively during outages because they don’t. They never have. …
Great Lakes Energy offers the BEST Customer service from outages being fixed in a timely manner to offering other services to their customers. We are not eligible YET for the Fiber Optics, but just know I will switch from my present …
I called to report a power outage in my area and my call was handled quickly an knowledgeably.. I was given all the necessary information needed to know the extent of the power outage in my area and the time frame for when my power would be restored.
Terrible company that fails to disclose an absurd flat rate each month to all users of $32.21 regardless of use. They also fail to disclose this before you sign up, burying the fee within the bylaws and surprise you with this on your …
Shame on you GT LKS you should be better than this in 2022 No. MI. We lose power if it rains too hard, wind blows too strong, snow is too heavy and wet, or just because we do. Point being this is daily life in No. MI. Maybe they should …