Great Lakes Medical Imaging is the premier diagnostic imaging services provider in Western New York. We are dedicated to providing the highest … See more
These guys are the best! When you walk in you don’t feel like a typical dull and boring doctor office. Good to see some in the medical profession still understand and care about the customer experience!
I wouldn’t go anywhere else than Great Lakes . I have been going there for years for my ultrasounds, mammograms and MRI s . The staff is knowledgeable, professional and truly cares. Appointments are alway easy to make . I highly recommend Great Lakes to my family, friends and anyone who wants an excellent experience.
I had a wonderful experience today! I can’t say enough about my visit, the staff, and even the patients. While I only spent maybe an hour at the facility, everyone I encountered was wonderful.
The entire staff was friendly and professional and made me feel very comfortable. I was seen right at my appointment time. I would highly recommend this group to anyone.
So i get out of work an hour early b/c i was told they wouldn’t make an appointment later than 2:30 pm for a MRI with contrast and when i arrived on site they tell me that they were running behind and the earliest i would be seen would be 3:15-3:30 pm…What a pile of scrap!!!
Excellent staff excellent parking excellent building just excellent.shout out to Rose made makin an appointment fun n pleasant.Rose is knowledgable and super nice.call today for all your imaging needs!
Going back to using Windsong imaging. Waited a hour and half to get in for a sonogram. Appointment time don’t matter to them until it getting close to their time to go home.
I’ve been to this location twice. I didn’t wait long the customer service was excellent and the techs were very knowledgeable. The location is convenient, lot’s of parking and they have extended hours.
Staff was very nice, I was the first app. Of the day so took me right away, but they billed the wrong Ins Co. why I don’t know .. I gave them my card & took a picture of it .. So somebody does not know their job .
I called days befor asked if i needed an appointment they said no just walk in than when i get there they sign me in and tell me to sit in the waiting room im at an hour and still sitting here!!! I will not use them again!!!!!
If I could give no stars I would. I was treated extremely bad by the young “millennial” staff. I was provided inadequate ear plugs that fell out during the procedure causing hearing loss. When the procedure was done I explained what …
I’ve been here for MRI & CT scans before but today May 21, 2021 was the worst experience I’ve ever had took 2 1/2 hours, think I will go to another facility you need more responsible technical support
What an awesome staff! The receptionist Teresa and Tyler were both the 2 nicest people. I didn’t have to wait and was a great experience. I recommend this place highly!
I had an excellent experience! The entire staff was exceptional. The exams were thorough and no one made me nervous. I would highly recommend Great Lakes imaging for sonos, mammograms, and MRI’s!!
This place has been absolutely fantastic for 2 of my surgeries now. I am a dialysis patient and have had my ports put in and taken out. They are quick, the staff is amazing and the surgeons are great. Highly recommended
They are never on schedule. I made a 1pm appointment and at 1:45 I’m still sitting in the waiting room. They have NO problem taking my co-pay!! When I asked why, I was told that they’re running behind. Now there’s a surprise! They can’t be running too far behind cause people that came AFTER me got seen BEFORE me. REALLY??
Do not go here. The service is terrible. The technicians “guess” what’s happening and there are no doctors at this location. Their billing department was a nightmare to deal with. They did not understand that you need to bill the insurance …
Awesome staff & great experience. The technicians and the doctor were friendly and accommodating. My MRI took less than an hour and the report was available 2 hours after leaving. I would recommend to anyone needing an MRI!
I’ve been there twice for sonogram and was treated very well by the staff. Waiting time wasn’t very long Maybe 15 -20 minutes on average. The main reason for 5 stars is that the report was very thorough and the sonogram was done meticulously. My doctor was impressed. Thank you Great Lakes Imaging for a job well done !
I had an ultrasound done on my leg here and it’s the fastest appointment for this type of service that I’ve ever had. On top of that, every single member of the staff was extremely nice and very friendly. The location is also very …
I recently visited GLMI in Williamsville for an arthrogram MRI. Upon being positioned into the MRI, I suddenly felt a bit of panic about the exam, unsure if I would be able to continue. The MRI tech , whose name was Tammy, went above and …
I’m sure they do a very good job of x-rays. However, I was very very distressed at how crowded the Waiting Room was. When I asked if I can wait in my car I was given an abrupt “No. you have to be checked in.” But I WAS checked in! I wonder …
Arrived early for a 12:45 appointment and checked in quickly.. then proceeded to wait 45 minutes for an ultrasound. When i inquired after 30 minutes, i was told my appointment was actually for 1:00 but they tell people to come in 15 minutes early. Still doesn’t explain the long wait when it wasn’t that busy
My spouse had a procedure at MFSH performed by Dr John McGrath. This was arranged by my husband’s nephology team so neither of us had met/spoke with Dr McGrath. My husband was prepped & remained lying on the procedure table in an awkward …
My husband had an appointment scheduled today at 5:30. He arrived at 4:55 because he was told they also take walk-ins and if he came early they might be able to get it early. He left work early to get there. People came in after him and …
I was very pleased with Great Lakes Medical Imaging. My doctor’s office wasn’t able to get me in for an MRI for several weeks but Great Lakes had evening availability the same week. The appointment ran on time, people were friendly, it was …
I have gone to Great Lakes for years.when an appt is made and they call and confirm it no one tells you that there is major construction in front of it. After thinking they over I called and they directed me to drive down an alley marked …
Great lakes saved my life today, I didn’t care how long I waited, when u can breath due to cancer fluid build up, you wait, best place to have anything done, they did my med port too!
My appointment was at 4pm , I arrive 30 minutes on time it is now 5:05pm. I will never ever come here again. The wait time is to ridiculous long. Please get better at waiting time.
I recently had a procedure with Dr. Abdelhadi. He was very kind and did and excellent job. I was concerned it was going to be painful (I have had similar procedures elsewhere before and found it miserable) However, this time at Great Lakes, …
I had a mediport inserted today and want to give a shout out to Helen who works at Great Lakes. I was so nervous today about having to get this procedure done. Helen was so sweet and kind and totally helped calm my nerves. Thank you for making a stressful part of my life so much easier to deal with! 👍🏻 …
I went in for an MRI, couldn’t do the whole procedure as I had n panic attack. Tech said she got one good imaging and did I want it sent to my primary or get my $20 co-pay back and try again. I choose to send to primary. Primary calls, …
I had a great experience here. I came in because my doctor was having troubles getting me in house for an ultrasound and sonogram to evaluate some fertility issues I’m experiencing. It was very personable from the moment I checked in to the …
My husband needed a brain scan done and Great Lakes Imaging was excellent! Candace, one of the intake representatives, was outstanding and really eased our minds that my husband’s doctors would receive the results before my husband’s …
These guys are the best! When you walk in you don’t feel like a typical dull and boring doctor office. Good to see some in the medical profession still understand and care about the customer experience!
I wouldn’t go anywhere else than Great Lakes . I have been going there for years for my ultrasounds, mammograms and MRI s . The staff is knowledgeable, professional and truly cares. Appointments are alway easy to make . I highly recommend Great Lakes to my family, friends and anyone who wants an excellent experience.
I had a wonderful experience today! I can’t say enough about my visit, the staff, and even the patients. While I only spent maybe an hour at the facility, everyone I encountered was wonderful.
The entire staff was friendly and professional and made me feel very comfortable. I was seen right at my appointment time. I would highly recommend this group to anyone.
Friendly staff
Great people
Renovations to the structure
Very efficient to get seen and signed in.
Quick service in and out fast, very friendly employees
Had to wait regardless of when you arrived.
Always efficient, polite, helpful, and done in a timely manner.
No appointment, walked in at 11:40…done by 11:50. They could not have been more professional or efficient. Thanks
Have been at this location twice. Staff is very professional & polite. Service was prompt & very clean facility.
This place is a bit ridiculous with their social distancing, temperature checks and the male Karen who works the counter.
Thank you for having COVID-19 protocols in place. Also, everyone was nice
Been here multiple time employees sitting in waiting room playing on phone does not take people on time
So i get out of work an hour early b/c i was told they wouldn’t make an appointment later than 2:30 pm for a MRI with contrast and when i arrived on site they tell me that they were running behind and the earliest i would be seen would be 3:15-3:30 pm…What a pile of scrap!!!
Excellent staff excellent parking excellent building just excellent.shout out to Rose made makin an appointment fun n pleasant.Rose is knowledgable and super nice.call today for all your imaging needs!
the staff is the best and very nice. So glad to be surround by people that help me feel good and not like ambjust a number.
Going back to using Windsong imaging. Waited a hour and half to get in for a sonogram. Appointment time don’t matter to them until it getting close to their time to go home.
Everyone made me feel at ease.
I’ve been to this location twice. I didn’t wait long the customer service was excellent and the techs were very knowledgeable. The location is convenient, lot’s of parking and they have extended hours.
Staff was very nice, I was the first app. Of the day so took me right away, but they billed the wrong Ins Co. why I don’t know .. I gave them my card & took a picture of it .. So somebody does not know their job .
I called days befor asked if i needed an appointment they said no just walk in than when i get there they sign me in and tell me to sit in the waiting room im at an hour and still sitting here!!! I will not use them again!!!!!
Worst medical experience of my life. Oh yeah I ended up not having anything done. At least that part was a good experience.
If I could give no stars I would. I was treated extremely bad by the young “millennial” staff. I was provided inadequate ear plugs that fell out during the procedure causing hearing loss. When the procedure was done I explained what …
I’ve been here for MRI & CT scans before but today May 21, 2021 was the worst experience I’ve ever had took 2 1/2 hours, think I will go to another facility you need more responsible technical support
What an awesome staff! The receptionist Teresa and Tyler were both the 2 nicest people. I didn’t have to wait and was a great experience. I recommend this place highly!
I had an excellent experience! The entire staff was exceptional. The exams were thorough and no one made me nervous. I would highly recommend Great Lakes imaging for sonos, mammograms, and MRI’s!!
This place has been absolutely fantastic for 2 of my surgeries now. I am a dialysis patient and have had my ports put in and taken out. They are quick, the staff is amazing and the surgeons are great. Highly recommended
They are never on schedule. I made a 1pm appointment and at 1:45 I’m still sitting in the waiting room. They have NO problem taking my co-pay!! When I asked why, I was told that they’re running behind. Now there’s a surprise! They can’t be running too far behind cause people that came AFTER me got seen BEFORE me. REALLY??
Edit: since this review, I’ve had at least ten more appointments here. there typically isn’t a long wait. …
Do not go here. The service is terrible. The technicians “guess” what’s happening and there are no doctors at this location. Their billing department was a nightmare to deal with. They did not understand that you need to bill the insurance …
Awesome staff & great experience. The technicians and the doctor were friendly and accommodating. My MRI took less than an hour and the report was available 2 hours after leaving. I would recommend to anyone needing an MRI!
I’ve been there twice for sonogram and was treated very well by the staff. Waiting time wasn’t very long Maybe 15 -20 minutes on average. The main reason for 5 stars is that the report was very thorough and the sonogram was done meticulously. My doctor was impressed. Thank you Great Lakes Imaging for a job well done !
I had an ultrasound done on my leg here and it’s the fastest appointment for this type of service that I’ve ever had. On top of that, every single member of the staff was extremely nice and very friendly. The location is also very …
I recently visited GLMI in Williamsville for an arthrogram MRI. Upon being positioned into the MRI, I suddenly felt a bit of panic about the exam, unsure if I would be able to continue. The MRI tech , whose name was Tammy, went above and …
This place is terrible. The people who work here are definitely not customer friendly.
I’m sure they do a very good job of x-rays. However, I was very very distressed at how crowded the Waiting Room was. When I asked if I can wait in my car I was given an abrupt “No. you have to be checked in.” But I WAS checked in! I wonder …
Arrived early for a 12:45 appointment and checked in quickly.. then proceeded to wait 45 minutes for an ultrasound. When i inquired after 30 minutes, i was told my appointment was actually for 1:00 but they tell people to come in 15 minutes early. Still doesn’t explain the long wait when it wasn’t that busy
My spouse had a procedure at MFSH performed by Dr John McGrath. This was arranged by my husband’s nephology team so neither of us had met/spoke with Dr McGrath. My husband was prepped & remained lying on the procedure table in an awkward …
My husband had an appointment scheduled today at 5:30. He arrived at 4:55 because he was told they also take walk-ins and if he came early they might be able to get it early. He left work early to get there. People came in after him and …
I was very pleased with Great Lakes Medical Imaging. My doctor’s office wasn’t able to get me in for an MRI for several weeks but Great Lakes had evening availability the same week. The appointment ran on time, people were friendly, it was …
I have gone to Great Lakes for years.when an appt is made and they call and confirm it no one tells you that there is major construction in front of it. After thinking they over I called and they directed me to drive down an alley marked …
Great lakes saved my life today, I didn’t care how long I waited, when u can breath due to cancer fluid build up, you wait, best place to have anything done, they did my med port too!
My appointment was at 4pm , I arrive 30 minutes on time it is now 5:05pm. I will never ever come here again. The wait time is to ridiculous long. Please get better at waiting time.
I recently had a procedure with Dr. Abdelhadi. He was very kind and did and excellent job. I was concerned it was going to be painful (I have had similar procedures elsewhere before and found it miserable) However, this time at Great Lakes, …
I have been to Great Lakes twice this month and had a great experience both times. The staff did a great job and were very professional and friendly.
I had a mediport inserted today and want to give a shout out to Helen who works at Great Lakes. I was so nervous today about having to get this procedure done. Helen was so sweet and kind and totally helped calm my nerves. Thank you for making a stressful part of my life so much easier to deal with! 👍🏻 …
I went in for an MRI, couldn’t do the whole procedure as I had n panic attack. Tech said she got one good imaging and did I want it sent to my primary or get my $20 co-pay back and try again. I choose to send to primary. Primary calls, …
I had a great experience here. I came in because my doctor was having troubles getting me in house for an ultrasound and sonogram to evaluate some fertility issues I’m experiencing. It was very personable from the moment I checked in to the …
My husband needed a brain scan done and Great Lakes Imaging was excellent! Candace, one of the intake representatives, was outstanding and really eased our minds that my husband’s doctors would receive the results before my husband’s …