Internet service provider, Great Plains Communications
Fast and reliable fiber internet, fiber tv, and fiber phone. Providing residential and business fiber network solutions in Colorado, Nebraska … See more
Super fast install for our business.
I had preconfigured our firewall, and within 30 minutes we had the phone system and the fiber internet connection up and running.
Thanks again Great Plains!
I have been gaming for over 25 years and they told me that I wasn’t pressing the button on my cell phone correctly. Would not apologize for their mistakes.
Really enjoy working for this company as a whole, it is a pleasure to serve my community and it gives me great pride to know that when my customers are happy, I can be happy as well.
Great service from friendly helpful people. We had to call a couple of times as we got to know how to operate the system and they were great to work with.
The internet is extremely spotty. It constantly goes in and out. Every time I’ve called they just have me restart my router. I shouldn’t have to do that multiple times a day!
The technicians are top notch and very friendly. The transition was very smooth and we are super happy with the service. Switched both internet and phone service.
I have really enjoyed working for GPC all these years. They take pride in the communities they serve and treat employees well. I would definitely recommend them if you are looking for work!
So these people were supposed to call me before they came to setup my internet so I could be home. No phone call and of course it’s a Friday afternoon when he finally showed up after waiting 8 business days. And they’re closed on Saturdays so I’m screwed for another 2 days without internet. Great service GP👏👏 …
Disappointed that we we told that they wanted to charge us $50,000 dollars to run
the fiber optic three miles to our house so we could use DSL, as we didnt make them enough money. Very sad.
The local service provided by the technicians, including Barry, was superb! Went above and beyond the call of duty to make sure the installation was fully effective.
WoW!! Fabulous, Dillon Fries thank you sooooo much for your help. Just had installed and the promptness and the friendliness was great. Couldn’t ask for better Customer Service. Please tell all who assisted Thank You!
Great Plains is the worst company in the world. Their internet is crap and when you call them they basically say it’s my fault because I am running to many devices or unplug this and touch this etc.. Tried to watch Huskers saturday on BTN …
We had new construction. I projected we would be ready for them. The local guys show up. We are not ready. No problem. They decided they would just check in on us. Great local service. Thank you!
They made everything very easy to understand and the employees and everyone that i have dealt with during the process are top notch people. Thanks for making it easy.
Great Plains Communications (GPC) is one of the worst ISPs in the US. They hold a monopoly throughout most of Nebraska and they know it. GPC has the means to improve service, they just simply are not interested in doing so. The reason for …
Clearly a Monopoly! Unfortunately, the lack of competition is the reason for their unwillingness to provide better service at lower rates. Complaining about it will never solve the problem. The moment a competitor moves in they will have no …
Extremely over priced for the internet that is provided. Very, very slow. I paid for the 15gb but it’s around 5gb or slower. My business solely runs online, unfortunately this is the only company that services the apartments I live in. My advice if you have the option to go with another company do so!
We needed some help in moving things around in regards to DVR etc. and help in setting up a new TV in another room. Brandon and Tim both came and the problem was solved quickly and we appreciate their work.
Great Plains Communications has been a wonderful company with whom to work. They have been very good communicators. knowledgable and have follow through with the work that they promised.
Great Plains has excellent customer service. They are always available and happy to assist. They have a lot to offer in technology and very punctual to get work done.
Great Plains Communications is the worst Internet provider I’ve evet come in contact with. The entire Perkins County area has been having Internet problems for the previous month and the support team is such a joke every time I call they …
Great Plains worked with us to find a pricepoint that worked for our business. Install was timely and professional. 3 months of service and no problems.
3 days no internet. Everything I call I get told you will get a call tomorrow. Still no call. Our old provider was much better before getting bought out.
Absolute joke of an internet provider. You get 5mb of terrible internet, and their customer service is terrible, we paid our bill and they shut the internet off because we werent enrolled in auto pay which should be a choice but I guess …
This is one of the most abysmal customer service experiences I have every had. I was overbilled on my final statement, when I called to get it corrected I canceled my autopay and was told a corrected bill would be sent to me. Despite …
This has been a long time coming to our office and I was amazed by each process and how it took place. They kept me in the loop with what they were doing and needed to do. We got the phone and internet service. It was a positive switch for sure….Thank you for all your hard work
What a mess this company is. Their long distance rates are completely rapacious. The internet is spotty at best and they will not admit it. They start you out fast and then they drop your speed without telling you they are going to do …
We recently opened a new facility in multiple phases spanning many months. Great Plains worked with us “hand in hand” the whole time through temporary installations to final location. The entire team at Great Plains was focused on …
The staff are very friendly the service was fast and is outstanding. My internet connection is always great the speed of the internet is fast (no lag) the technicians that came to install were very friendly and answered all of my questions they really know their stuff highly recommended.
Great Plains has been prompt and professional in setting up my system. Like so many others, I must be able to work efficiently from home. With the help of many wonderful Great Plains employees, I can now make that work. Thank you!
Our local provider here in southeastern Indiana, ETC, recently transitioned to Great Plains Communication and so far I’m not happy with the service. We have a landline, internet/email service through them and are having a recurring issue …
I’ve been trying to set up new services at my residence. I’ve called numerous times and have been misinformed regarding prices. Customer service is horrible, representatives blame one another for providing inaccurate information. Everytime …
I had Great Plains internet a while back and wasn’t super satisfied, so I left for CenturyLink. Over that time, CenturyLink stayed stagnant but kept increasing their prices. Great Plains however, continued to greatly increase their services …
First class operation! They install fast—no mistakes, they are all about service—the service is crystal clear & flawless! The staff is courteous, never rude! The service is awesome they truly care! …
After years of paying high prices to the only game in town, I was offered new service through Great Plains at a fraction of the cost. Business Internet, Phones, Cable. I switched them all. They were new to this area of town and were …
Very good experience. Both the office agent and the field technician were quick to respond and knowledgeable concerning what needed to be done. They answered all our questions, and helped with the setup. They were prompt in returning our calls and quite helpful. We are confident that good service is a priority with this company.
During this thunderstorm season in Nebraska, it’s normal to have issues with connectivity and smart devices. I’ve been using the internet for years and know and understand about cycling a router by powering it off, AKA disconnecting the …
I had trouble with my remote not changing channels. After calling Blair and the representative there checked something in the office and it didn’t work she put an order it in the Gordon office. Within 10 minutes, I had a call from Tyler …
The customer service is terrible. They are rude and interrupted me throughout the conversation. Tried to tell me it’s a billing issue when my services are bundled and on auto pay. Only my internet is out, why not all services if it’s a …
Great Plains is a very service oriented company. We were building a new office building and chose GP to be the provider to the building itself, and then we had them wire out our new office. Move in ia right around the corner. Based on the level of service so far, I expect nothing less from the monthly service we will be receiving. Eric
Great Plains bought out ETC in Sunman, IN @ late 2020. Since the buyout, we have had multiple days with ZERO service, especially when my children were participating in e-learning in December 2020. …
We use Great Plains Communication and have had excellent service and outstanding customer service! They were able to beat our previous internet company in both price and speed. We are extremely happy with our choice to switch to Great Plains Communication.
We changed to Great Plains Communications when we had been without phone or Internet for three days from another Internet provider which was very frightening for older people. Great Plains have been excellent in helping me any time there is …
This past summer I had issues with my DSL connection resetting and speeds around half of what they should be. I emailed Great Plains and did not get a response. In looking on the Internet I seen others with similar issues and they too could …
I had Midco in SD. and we decided to move to NE. where we would have Great Plains. When we moved I was informed that the service speed was much slower here of course I thought this is not going to work. Well long story short service tec. …
Terrible internal communication between their departments, they were extraordinarily slow getting answers about anything (weeks, not days), tech who installed didn’t even verify that service was working before leaving, had to call multiple …
My office in Broken Bow, NE just switched over to Great Plains Communications for our data and telephone services. Installation was a very easy process and Joe was informative and great to work with. Downtime was very minimal for …
This company could care less about their customers. I called a month ago to get our service canceled. We still got charged for the following month. I called FOUR times to try and get the problem resolved. The first time, I was told …
They do not have their ducks in a row. Lack of communication between the techs and representatives. Had techs come out to install our router, a week later a rep called to schedule a install which already happened. Our wifi stopped working …
Service techs have absolutely NO respect for driveways and alley ways. Don’t know if they are plain lazy or have no common sense. For the last couple weeks, every day there has been a great plains truck parked – without someone in it for …
I’ve worked with many internet, cable, phone companies over the years in my profession. Great Plains is by far, the best customer service I’ve ever experienced. I almost never have issues with this company, my internet is the best I’ve ever …
We work from home and the Internet has been down four times in four days.
One day for eight hours. It’s getting to the point it’s beyond ridiculous. Internet these days is not a luxury it’s a necessity. Weather cannot be an excuse …
They have horrible communication. The departments don’t talk to one another. We haven’t had wifi for days and someone called saying the would come out and fix our router but it is almost impossible to get in contact with that same person …
I was one of their first fiber clients at my business downtown over 5 years ago… And their service was AMAZING! In the time I had them we only had ONE small outage… ONE! There wasn’t the weekly downtime with “our equipment”being the …
I have dealt with Great Plains Communications for a few years and they are always couteous and knowledeagble. Their follow-up and dedication to their customers is second to none.
We were a new, ground-up build. GP worked with us for scheduling of service and installs and was very accommodating to our needs. Great to work with, friendly, responsive and prompt. The PM, Surveyor, Data and Voice installers were all awesome. A lot of gear and still looks nice. Thanks!
From beginning of the research, to agreement, to install – the customer service (I actually talk to a human being) has been outstanding. Plus the speed of our internet has been great with no interruptions.
Great Plains is great to work with for our business! From the install project manager to support to account manager everyone is professional. Internet service is fast and reliable.
I hate that I have to give them a one star because I did receive great service all the way up until I moved. Then it is like their true colors came out. Instead of sending a final bill with the router credited as I turned it in per the …
Incredible Customer Service! Everyone we dealt with on our project was a top-notch professional and great communicator. They went over and above, repeatedly, to ensure our project completed on-time and that we were 100 percent satisfied, every step of the way!
We couldn’t be more happy with our service the Great Plains installed! Our previous service provider was constantly going down and we cannot afford to be down with a retail location. The installation and construction crews did an amazing …
Super fast install for our business.
I had preconfigured our firewall, and within 30 minutes we had the phone system and the fiber internet connection up and running.
Thanks again Great Plains!
customer service is second to none!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Great
Great service!
Ok place for TV, telephone, internet.
Resolved the issue promptly.
Great service and help!
The worst unreliable internet provider out there.
Expert installation – speedy & efficient
GREAT SERVICE, GOOD WORKING INTERNET
Very nice people to work with.
Excellent response and help via a phone call.
The guys were great to work with.
Service is terrible, wish we had another option
Helpful and quick responses to questions through turnup and testing phase
Over priced, only get 5mb of the crappy 15 advertised.
POOR QUALITY INTERNET!!!
Always having to call customer service to get it rebooted.
Super fast set up speed. Friendly technicians.
Not The Best Cable Tv Company
Very happy with the pre-install and install team.
Exactly the experience you would expect from a midwest company!
Easy transition.Everyone I dealt with was super. Good savings.
Jen was very helpful and informative. Made the process and decisions much easier.
Terrible everything. Customer service ladies are nice at least as you will be having to contact them constantly.
SteveT stopped by and changed out the Y-fi equipment and the problem was solved
Technicians were very professional and help full. So far the service has been spot on.
Great work and savings are amazing!
Sucks goes out all the time for weeks, hopefully it gets fixed, they were on it immediately which I appreciate so much
Friendly with great customer service, I would definitely recommend these guys to friends and family.
Called in to change lines at church. Jen was very helpful and courteous. Good service.
Horrible customer service! Plan on making at least 3-5 phone calls to accomplish anything related to services they provide.
Customer Service was very helpful and quick about setting up my new account.
Did a very good job, fast and courteous. Had a great experience.
I have been gaming for over 25 years and they told me that I wasn’t pressing the button on my cell phone correctly. Would not apologize for their mistakes.
Great Plains provided excellent customer service and we could not be happier with our transition!
Local techs are FANTASTIC and knowledgeable. Really enjoy working with them. They are quick, reliable and eager to help!
It Wonderful having Great Plains communications, they do it fast wen you need connection in your house.
Easy to work with and prompt on getting work done to fit my schedule.
They showed up early and did an amazing job. Very nice, professional and friendly. Definitely recommend them
Really enjoy working for this company as a whole, it is a pleasure to serve my community and it gives me great pride to know that when my customers are happy, I can be happy as well.
Great service from friendly helpful people. We had to call a couple of times as we got to know how to operate the system and they were great to work with.
Horrible service. Typical from a.monopoly company. Avoid at all costs. Buyer beware. Fake.owner reviews and all. What a joke.
We had a gigabit circuit installed, everything went smoothly and it works great.
The internet is extremely spotty. It constantly goes in and out. Every time I’ve called they just have me restart my router. I shouldn’t have to do that multiple times a day!
Great working with the GPC team.
Forced to upgrade to their awesome “fiber optic”. Back to dial-up speeds. Way worse than their DSL. Well done, GP.
absolutely terrible, everyone working for customer service has some form of brain damage
Thanks to them I can play my PS4 online. And when I call them and ask for anything to be fixed they are on it within 48 hours. Thanks great plains!
The technicians are top notch and very friendly. The transition was very smooth and we are super happy with the service. Switched both internet and phone service.
Had a great experience with Great Plains. Straight forward and honest with the proposed plan. For installment very clean and professional.
As soon as they bought out our local internet service provider (ETC) they decided to shut it down leaving hundreds without broadband internet.
I have really enjoyed working for GPC all these years. They take pride in the communities they serve and treat employees well. I would definitely recommend them if you are looking for work!
No one ever answers the phone. Wifi is in slowmo and, I only hear from them when I need to pay them. This is a sad company.
So these people were supposed to call me before they came to setup my internet so I could be home. No phone call and of course it’s a Friday afternoon when he finally showed up after waiting 8 business days. And they’re closed on Saturdays so I’m screwed for another 2 days without internet. Great service GP👏👏 …
Disappointed that we we told that they wanted to charge us $50,000 dollars to run
the fiber optic three miles to our house so we could use DSL, as we didnt make them enough money. Very sad.
The teams that installed our internet were very professional and did a great job for us, would recommend this service to others.
The local service provided by the technicians, including Barry, was superb! Went above and beyond the call of duty to make sure the installation was fully effective.
WoW!! Fabulous, Dillon Fries thank you sooooo much for your help. Just had installed and the promptness and the friendliness was great. Couldn’t ask for better Customer Service. Please tell all who assisted Thank You!
Great Plains is the worst company in the world. Their internet is crap and when you call them they basically say it’s my fault because I am running to many devices or unplug this and touch this etc.. Tried to watch Huskers saturday on BTN …
We had new construction. I projected we would be ready for them. The local guys show up. We are not ready. No problem. They decided they would just check in on us. Great local service. Thank you!
They made everything very easy to understand and the employees and everyone that i have dealt with during the process are top notch people. Thanks for making it easy.
Great Plains Communications (GPC) is one of the worst ISPs in the US. They hold a monopoly throughout most of Nebraska and they know it. GPC has the means to improve service, they just simply are not interested in doing so. The reason for …
Great Plains was great to work with. Awesome customer service, prompt installation and reliable WIFI services. Highly recommend.
Clearly a Monopoly! Unfortunately, the lack of competition is the reason for their unwillingness to provide better service at lower rates. Complaining about it will never solve the problem. The moment a competitor moves in they will have no …
Extremely over priced for the internet that is provided. Very, very slow. I paid for the 15gb but it’s around 5gb or slower. My business solely runs online, unfortunately this is the only company that services the apartments I live in. My advice if you have the option to go with another company do so!
We needed some help in moving things around in regards to DVR etc. and help in setting up a new TV in another room. Brandon and Tim both came and the problem was solved quickly and we appreciate their work.
Great Plains Communications has been a wonderful company with whom to work. They have been very good communicators. knowledgable and have follow through with the work that they promised.
Great Plains has excellent customer service. They are always available and happy to assist. They have a lot to offer in technology and very punctual to get work done.
Great Plains Communications is the worst Internet provider I’ve evet come in contact with. The entire Perkins County area has been having Internet problems for the previous month and the support team is such a joke every time I call they …
Great Plains worked with us to find a pricepoint that worked for our business. Install was timely and professional. 3 months of service and no problems.
Super responsive and terrific turn up with no issues. These guys were great to deal with, super flexible and exceeded our expectations. Thanks GPC!
3 days no internet. Everything I call I get told you will get a call tomorrow. Still no call. Our old provider was much better before getting bought out.
Absolute joke of an internet provider. You get 5mb of terrible internet, and their customer service is terrible, we paid our bill and they shut the internet off because we werent enrolled in auto pay which should be a choice but I guess …
This is one of the most abysmal customer service experiences I have every had. I was overbilled on my final statement, when I called to get it corrected I canceled my autopay and was told a corrected bill would be sent to me. Despite …
Great communication throughout install. This company has real live human beings that answer the phone. Love the new Yealink phones.
This has been a long time coming to our office and I was amazed by each process and how it took place. They kept me in the loop with what they were doing and needed to do. We got the phone and internet service. It was a positive switch for sure….Thank you for all your hard work
What a mess this company is. Their long distance rates are completely rapacious. The internet is spotty at best and they will not admit it. They start you out fast and then they drop your speed without telling you they are going to do …
We recently opened a new facility in multiple phases spanning many months. Great Plains worked with us “hand in hand” the whole time through temporary installations to final location. The entire team at Great Plains was focused on …
The staff are very friendly the service was fast and is outstanding. My internet connection is always great the speed of the internet is fast (no lag) the technicians that came to install were very friendly and answered all of my questions they really know their stuff highly recommended.
Great Plains has been prompt and professional in setting up my system. Like so many others, I must be able to work efficiently from home. With the help of many wonderful Great Plains employees, I can now make that work. Thank you!
Fast and efficient installation! Very happy with the communication and customer service! Love the speed!
Our local provider here in southeastern Indiana, ETC, recently transitioned to Great Plains Communication and so far I’m not happy with the service. We have a landline, internet/email service through them and are having a recurring issue …
I’ve been trying to set up new services at my residence. I’ve called numerous times and have been misinformed regarding prices. Customer service is horrible, representatives blame one another for providing inaccurate information. Everytime …
Lots of help getting me up and running. Jennifer is a delight! So much better than my last providers!
I had Great Plains internet a while back and wasn’t super satisfied, so I left for CenturyLink. Over that time, CenturyLink stayed stagnant but kept increasing their prices. Great Plains however, continued to greatly increase their services …
First class operation! They install fast—no mistakes, they are all about service—the service is crystal clear & flawless! The staff is courteous, never rude! The service is awesome they truly care! …
After years of paying high prices to the only game in town, I was offered new service through Great Plains at a fraction of the cost. Business Internet, Phones, Cable. I switched them all. They were new to this area of town and were …
Very good experience. Both the office agent and the field technician were quick to respond and knowledgeable concerning what needed to be done. They answered all our questions, and helped with the setup. They were prompt in returning our calls and quite helpful. We are confident that good service is a priority with this company.
During this thunderstorm season in Nebraska, it’s normal to have issues with connectivity and smart devices. I’ve been using the internet for years and know and understand about cycling a router by powering it off, AKA disconnecting the …
I had trouble with my remote not changing channels. After calling Blair and the representative there checked something in the office and it didn’t work she put an order it in the Gordon office. Within 10 minutes, I had a call from Tyler …
The customer service is terrible. They are rude and interrupted me throughout the conversation. Tried to tell me it’s a billing issue when my services are bundled and on auto pay. Only my internet is out, why not all services if it’s a …
Great Plains is a very service oriented company. We were building a new office building and chose GP to be the provider to the building itself, and then we had them wire out our new office. Move in ia right around the corner. Based on the level of service so far, I expect nothing less from the monthly service we will be receiving. Eric
Great Plains bought out ETC in Sunman, IN @ late 2020. Since the buyout, we have had multiple days with ZERO service, especially when my children were participating in e-learning in December 2020. …
We use Great Plains Communication and have had excellent service and outstanding customer service! They were able to beat our previous internet company in both price and speed. We are extremely happy with our choice to switch to Great Plains Communication.
We changed to Great Plains Communications when we had been without phone or Internet for three days from another Internet provider which was very frightening for older people. Great Plains have been excellent in helping me any time there is …
This past summer I had issues with my DSL connection resetting and speeds around half of what they should be. I emailed Great Plains and did not get a response. In looking on the Internet I seen others with similar issues and they too could …
I had Midco in SD. and we decided to move to NE. where we would have Great Plains. When we moved I was informed that the service speed was much slower here of course I thought this is not going to work. Well long story short service tec. …
Terrible internal communication between their departments, they were extraordinarily slow getting answers about anything (weeks, not days), tech who installed didn’t even verify that service was working before leaving, had to call multiple …
My office in Broken Bow, NE just switched over to Great Plains Communications for our data and telephone services. Installation was a very easy process and Joe was informative and great to work with. Downtime was very minimal for …
This company could care less about their customers. I called a month ago to get our service canceled. We still got charged for the following month. I called FOUR times to try and get the problem resolved. The first time, I was told …
We love Great Plains Communications. Always great customer service and the best technicians!
-Exorbitant prices for so-so internet. Thanks, America for your commitment to letting ISPs run amok and screwing over the consumer. …
They do not have their ducks in a row. Lack of communication between the techs and representatives. Had techs come out to install our router, a week later a rep called to schedule a install which already happened. Our wifi stopped working …
Service techs have absolutely NO respect for driveways and alley ways. Don’t know if they are plain lazy or have no common sense. For the last couple weeks, every day there has been a great plains truck parked – without someone in it for …
I’ve worked with many internet, cable, phone companies over the years in my profession. Great Plains is by far, the best customer service I’ve ever experienced. I almost never have issues with this company, my internet is the best I’ve ever …
We work from home and the Internet has been down four times in four days.
One day for eight hours. It’s getting to the point it’s beyond ridiculous. Internet these days is not a luxury it’s a necessity. Weather cannot be an excuse …
Services is a lot better and more timely than our last provider. thank you Great Plains
They have horrible communication. The departments don’t talk to one another. We haven’t had wifi for days and someone called saying the would come out and fix our router but it is almost impossible to get in contact with that same person …
I was one of their first fiber clients at my business downtown over 5 years ago… And their service was AMAZING! In the time I had them we only had ONE small outage… ONE! There wasn’t the weekly downtime with “our equipment”being the …
We had a great experience. Staff was friendly and easy to work with. Our internet is 10 times faster and we are very happy with the service.
I have dealt with Great Plains Communications for a few years and they are always couteous and knowledeagble. Their follow-up and dedication to their customers is second to none.
We were a new, ground-up build. GP worked with us for scheduling of service and installs and was very accommodating to our needs. Great to work with, friendly, responsive and prompt. The PM, Surveyor, Data and Voice installers were all awesome. A lot of gear and still looks nice. Thanks!
From beginning of the research, to agreement, to install – the customer service (I actually talk to a human being) has been outstanding. Plus the speed of our internet has been great with no interruptions.
Great Plains is great to work with for our business! From the install project manager to support to account manager everyone is professional. Internet service is fast and reliable.
I hate that I have to give them a one star because I did receive great service all the way up until I moved. Then it is like their true colors came out. Instead of sending a final bill with the router credited as I turned it in per the …
Incredible Customer Service! Everyone we dealt with on our project was a top-notch professional and great communicator. They went over and above, repeatedly, to ensure our project completed on-time and that we were 100 percent satisfied, every step of the way!
We couldn’t be more happy with our service the Great Plains installed! Our previous service provider was constantly going down and we cannot afford to be down with a retail location. The installation and construction crews did an amazing …