Hospital, Southeast Iowa Regional Medical Center, West Burlington Campus
Great River Health is a regional health care system based in West Burlington, Iowa, serving residents of southeast Iowa, west-central Illinois and … See more
Monday
Open 24 hours
Tuesday
Open 24 hours
Wednesday
Open 24 hours
Thursday
Open 24 hours
Friday
Open 24 hours
Saturday
Open 24 hours
Sunday
Open 24 hours
Considering HIPAA, patients should be able to share their experiences on here anonymously in order to facilitate realistic ratings/reviews. With that in mind I guess I’ll just say that there is a very bad habit of Ft. Madison ER staff …
Staffing is poor, very rude people, lazy staff, I will never go here again when I’m sick and neither will my family. Terrible hospital & nursing home 👎 …
I hurt my foot and had to go to the doctor ended up getting there 30 minutes late and there was nobody there but they were ticked off we wasted there time so they wouldn’t let us in because “there is no appointments open today”
I always liked the hospital but the day hospital is now not very friendly.I used to go in there any time I was in town to get my blood work done.Then they tell me to call before I come there and now they want me to call two days in …
Please dont see nuerologist Neekra!!! He misdiagnosed me with MS and could have killed me if my daughter in law hadnt of known any better. Thankfully i got another opinion.
One of the worst run hospitals. Been here an hour and a half for bloodwork and still waiting. No one even offers an explanation as to why we are waiting so long.
Had a great experience and wanted to share. Even though it was several months back, I do appreciate all of the doctors, nurses, and staff that helped me. Thank you!
This hospital does need thing but push pills and bill you never curing any of your health issues .went to er was told i had pneumonia given five medication and nothing got better did as they said followed up with a family practice doctor …
Traveling from Central Illinois over a few Saturdays, I was amazed how beautiful this facility is… overlooking a large pond with geese. The staff, both medical and facility staff were so very friendly.
Very impersonal. Went to get a physical not a deposition. Try small talk or something human, please. Physical therapist barley made eye contact or responded to complaints of pain or discomfort. Felt like i was checking into some kind of corrections facility.
Been here twice they didn’t do anything it seems like the doctors have no clue what they are talking about and everyone ignores what you say. I wouldn’t recommend going here it seems like if you told them that you where dying they would go …
Get the pleasure of having your wife in for a screening that could come with very bad news, while you get to be clear out of the wing, in the common waiting area, so while holding her hostage an hour, just let her sit and fret with not one …
By far the worst Hospital on the planet if you need anything done do not if you need anything done do go here. If you need a procedure go elsewhere. All the care about is their next house or car payment. If I could do ZERO stars I would.
Michael Niehaus, MD, FACS – One of the very best surgeons that I have ever had the pleasure of dealing with. He has extraordinary skill and amazing patient compassion. I am blessed to have him as my doctor.
The hospital gets rid of dr.s that are family orientated. My gastro dr was the best ever. patience, and caring. Sits and explains and then does the procedure. He is an amazing dr and it’s sad to see him go. I dont think right!! …
Good customer service. They do need to get the drinking fountains fixed. Getting an unexpected shower before my appointment and almost ruining documentation was not good. Please have a plumber fix them?
PATHETIC Doctor Cortez says we had to go to a appointment just for her to tells us the same thing. that they don’t know what’s wrong. Waste our time and money. This is my first experience with this hospital and will be my last I promise you that.
Went in for a MRI and the staff was beyond amazing! They made sure I was comfortable the whole time and did everything they could to calm my anxiety! Great staff and nurses.
Maybe one time in my entire 25 years of life, I have had a good experience in this “Kevorkian paradise.” The astounding amount of people that have died of negligence here really shows the staffs total disregard for the medical profession, …
For hours in the ER department on August 26th 2021 a dozen people waited with no help and no one being brought back.
How can a department be so fully incompetent? If this were a McDononalds it would be closed down. Pathetic.
My grandaughter went to the emergency room with extreme pain in her abdoman. They basically said nothing was wrong and sent her home. She went back 2 more times and they did the same thing. She went to iowa city and found out she has a blood clot. Don’t waste your time here.
My review is about the reviews. Though I was only looking at the hospital reviews to decide how the medical is in Burlington before purchasing a beautiful home I had my eye on… I decided against buying that or any house in Burlington as …
Very negligent staff. Doctors refuse to communicate with patients. E.R. only goal is to get you to leave e.r. without actually doing anything. And physical therapy think they are security guards.
Horrible communication! My husband was admitted and we waited 4 hrs for the nurse on training to do what the doctor ordered after I kept asking! The actual nurse never went in to check on him she kept sending the nurse that was training not …
Absolutely worthless. Almost every department I’ve dealt with. Could have killed my son due to neglect, well because their nursing staff was “having lunch” instead of paying attention to him. During our stay they left the room filthy. …
They are consistently awful. All surrounding hospitals I’d give a high rating. I don’t know what the problem is but they are rude, lazy or understaffed I don’t know which one. The ICU is the worst. Since when should a patient in ICU have to …
I thought that ft.madison was a bad hospital. It is. But good luck getting out of great river. They will keep you way longer than needed just to bill hours to your insurance company. I have been here for 4 days and have seen a doctor less …
Couldn’t even diagnose a septic appendix. Even with a bill from Davis Radioallagy from Davenport as a second opinion. They send me home to follow up with my PCP. Damn near died. ER at University had me in surgery 15 mins. after seeing me. Thanks to the care at Iowa City!
I was just in the er Saturday night. Mainly due to sore throat and fever. One of the nurses wanted me to follow her to the bathroom for the obvious reason. I have a cast on my leg..I thought it was pretty clear I would need some assistance. …
Worst hospital care I’ve had in an ER . Words can’t describe how horrible the care and treatment was and I have 4 different insurance providers. No excuse for the lack of service provided.
Nursing staff in the ER is amazing! I have been there 3 times this month I know! Lol However my first visit was for my daughter who broke her finger. Dr said it was not broken buy got a call the next day from radiology that said it was …
Went to new spine Dr Potacovich to see if he could help with back pain and ended up with knee pain. He checked reflex in my knees without warning. Karate chopped bad knee with his hand before I could tell him it had issues. Decided to try …
I have been to several doctors but the ones in this center have shown more concern for me than any other place. They are compassionate and friendly and try to make you as a patient feel comfortable and important.
I have had 3 surgeries in the past three years at this hospital. 2 in orthopedic. Dr Foster and his team were great. I dont expect a busy and in demand
And Dr to spend time chit chatting. He was very clear in instruction but brief …
My 87 yo mother had a phlebotomy today for a condition that she needs monthly because of cancer. She is a very hard stick so I understand bruising. However, once she had her IV in her arm, staff decided to move the machine attached to IV, …
Everytime I come here In visible pain I’m always told everything is normal. Actively going through abdominal pain still and I’m not given an answer . I’ve had cat scans, ultra sounds, and plenty of lab work done . It’s complete horseradish .
It saddens me to see so many others just like I have had a negative experience here. It’s quite alarming as well. I’ve since moved and now go to the University’s hospital. At least they are competent and caring there. This hospital has a …
One star. Not going to waste a lot of time here going in depth with details, but I will tell you that Dr Zimmer does not hold her staff to high standards when performing eye exams. When I requested a re-do on a left eye refraction they refused.
I went to ER because I was pregnant and bleeding. The ER staff was wonderful so nice and attentive. The doctor wanted a pelvic ultrasound and it was a Sunday so someone had to be called in. The ultrasound tech said “I don’t know why they …
This is honestly the worst Hospital in the entire United States. They don’t care about you nor do they care about your well-being. My best friend has been in pain for the last 3 weeks and during labor pain and they did nothing for her and …
The ICU staff was incredible! Rachel, Amanda, Angie, Wendy, Stephanie and everyone in the ICU took great care of my father all week! Kept us updated and answered all of our questions the entire time!! 5 Stars!!
Yet again worst experience ever. They don’t listen. No one in the ER and still waited an hour. Veterans hospital is so far away for emergency, and I was hoping to get some sort of relief. Nope just another worthless emergency visit. …
Absolute nightmare! They waited hours to tell my wife and I that our unborn (at the time) child’s blood pressure was dropping until it reached the point an emergency caesarean was needed! FYI, they knew it was steadily dropping early on. …
My daughter is suspected to have Covid 19 and a 102.5 fever and they turned us away and and told us that she was breathing normal and they didn’t want to test her because they doctor said its not not recommended. This hospital is horrible. Don’t take your loved ones there unless you want them to die.
I was taken here after a motorcycle accident. For three days I was in unbelievable pain. They will run a lot of test. They will scan your wrist bracelet every 5 minutes to get their money. You will not get caring or compassionate care. I nearly left there AMA.
9 years ago I had came to Greatriver Medical Center for 7 months Straight with unbearable Abdominal pain that completely wrapped around my entire stomach and back. For 7 months straight they kept telling me that they didn’t see anything and …
Have you ever taking a car to a shop for something simple and ended up with a huge bill? Then found out that it was something simple! Well i went in for cramps they were really bad cramps. They ran a ekg , ultrasound some other test i can’t …
Walked in at 5:52 on 11/03/2021 in horrible pain. They close at 7. I told the registration lady what was going on and she told me they didn’t have enough time to see me and if I was still in pain tomorrow to come in… I told the …
Bad experience with Dr. Friessen. I do not recommend him. I was having knee pain due to my performance muscle. He would not listen. Does an ex-ray of the knee. Again I tell him it’s not the knee causing the pain in it. He sets me up …
Drove from MI to what was told and RA appointment for my Mom. Got there was not an RA appointment was with a PCP. They tried to get my Mom into the RA Dr. but the Dr said “absolutely not”. She was out of her RA meds and would not see her …
Wasn’t very impressed with the non medical staff. I found a nice quiet place to sit and get some work done while I waited for my mother’s surgery. I was just sitting at a table in the side front main entrance and working and minding my own …
My husband went for his annual wellness exam/bloodwork that is to be 100% free covered by insurance. We received multiple bills. Insurance said it was coded wrong and they talked to Southeast Iowa regional and we did too.. Hospital refused …
Waited for almost 12 hours in the ER. Only seen a doc twice! And nurses 3 times. I get they are understaffed, however most of the nurses were playing on their phones, eating, or just standing around talking. I wouldn’t waste your time. Next time we need to ER I will drive somewhere else
Me and my wife are in the waiting room for a blood draw for her. Appointment was at 3:45, it’s now past 4:30 and still waiting when 4 people that came after us went first.
I get that they are understaffed, but no excuse to be lazy. The nurses fed my grandfather through his stomach tube too quickly and laid him down right away, (my sister, aunt, and I have been giving him tube feedings at home, not at all …
Staff is rude and they sent me home STILL sick! In all my years going to a hospital I’ve never been tried this badly…i will be making a report on the poor treatment and staffing. I won’t be back i would rather die at home before going there where they won’t treat you correctly
My daughter had her 2nd child here. The nurses and doctors were absolutely stunning. They were nice to family and my newest grandson and extremely comforting and patient with daughter. Especially Heather (OB nurse).
Had to have 17 stitches out in my face in the middle of the night! The staff and doctor was well trained and very curtious. They made sure I felt no pain! They also talked to me the whole time and kept me calm! I now have a very mild scar in a really bad place that could have been horrible! Thanks Doc!! 5 🤩 stars …
I brought my daughter to this awful hospital. On 12/7, she was seen in the emergency room. due to vomiting and dry diapers. Apart from giving her some anti-nausea medication and a popsicle, they did nothing for her. Her preexisting medical …
Considering HIPAA, patients should be able to share their experiences on here anonymously in order to facilitate realistic ratings/reviews. With that in mind I guess I’ll just say that there is a very bad habit of Ft. Madison ER staff …
I am well.
Very helpful
a little wait
Always caring ❤
Honest
It’s my new Dr
Opthalmologist was great
Good?
Clean
Amazing exspirce had my life saved
Great service and pretty decent layout.
Worst hospital ever. R.I.P. Mom.
Whom ever I spoke to on the phone today they where rude.
Went for a lab test which was handled very well
Awesome service, awesome quality of hospital and awesome staff
Very difficult to work with to get in to see doctors.
This place is bad..i am still not healed…spiritually…. 🙁
Calloused and insensitive staff. All about the money out there.
does nobody know how to answer a phone here?
A place to go for all your HEART AND VASCULAR Needs !!!!!
Safety of your health was established as soon as you walk in.
Dr. DeJesus saved my life! This place has been soooo good to my family
Excellent care of my wife , the Nurses and Doctor and staff were great very very at tentative
Had surgery at the ER. Really great nursing staff.
My family has always received awesome care from everyone at Great River.
Just there to see a doctor.
Awesome Theropy and wonderful nursing❤ helped my blood pressure go back up!
I wouldn’t refer my worst enemy to Amanda Proczak (Dr. Gausse’s PA) in orthopedics for treatment.
Danger. Do Not Enter. Extreme Risk of Injury or Death. McDonalds would serve ya better, cleaner too!
Staffing is poor, very rude people, lazy staff, I will never go here again when I’m sick and neither will my family. Terrible hospital & nursing home 👎 …
I hurt my foot and had to go to the doctor ended up getting there 30 minutes late and there was nobody there but they were ticked off we wasted there time so they wouldn’t let us in because “there is no appointments open today”
My girlfriend went there throwing up and still throwing up and the doctor sending her home
Dr. Growth and her staff did an excellent job with my case I would be very comfortable recommending her and her staff for anyone else
Doctors & nurses don’t care. They stand around & gossip instead of tending to patients. Better service at McDonald’s.
The nurses are very nasty. I hope I don’t have to go here in an emergency
I always liked the hospital but the day hospital is now not very friendly.I used to go in there any time I was in town to get my blood work done.Then they tell me to call before I come there and now they want me to call two days in …
Please dont see nuerologist Neekra!!! He misdiagnosed me with MS and could have killed me if my daughter in law hadnt of known any better. Thankfully i got another opinion.
One of the worst run hospitals. Been here an hour and a half for bloodwork and still waiting. No one even offers an explanation as to why we are waiting so long.
I love the people here. They are gracious and kind. They truly care about you and your health. Plus they are very knowledgeable.
Had a great experience and wanted to share. Even though it was several months back, I do appreciate all of the doctors, nurses, and staff that helped me. Thank you!
Funny how they thought rebranding would make quality of care any better…
This hospital does need thing but push pills and bill you never curing any of your health issues .went to er was told i had pneumonia given five medication and nothing got better did as they said followed up with a family practice doctor …
Still waiting over an hour for ensure. Dietary drops off food door closed does not inform floor nurse or patient food has arrived
Very pleased with my Day Surgery experience yesterday. Everyone was kind and helpful. Good professionals. Thank you!
Traveling from Central Illinois over a few Saturdays, I was amazed how beautiful this facility is… overlooking a large pond with geese. The staff, both medical and facility staff were so very friendly.
Very impersonal. Went to get a physical not a deposition. Try small talk or something human, please. Physical therapist barley made eye contact or responded to complaints of pain or discomfort. Felt like i was checking into some kind of corrections facility.
Been here twice they didn’t do anything it seems like the doctors have no clue what they are talking about and everyone ignores what you say. I wouldn’t recommend going here it seems like if you told them that you where dying they would go …
Get the pleasure of having your wife in for a screening that could come with very bad news, while you get to be clear out of the wing, in the common waiting area, so while holding her hostage an hour, just let her sit and fret with not one …
By far the worst Hospital on the planet if you need anything done do not if you need anything done do go here. If you need a procedure go elsewhere. All the care about is their next house or car payment. If I could do ZERO stars I would.
Michael Niehaus, MD, FACS – One of the very best surgeons that I have ever had the pleasure of dealing with. He has extraordinary skill and amazing patient compassion. I am blessed to have him as my doctor.
The hospital gets rid of dr.s that are family orientated. My gastro dr was the best ever. patience, and caring. Sits and explains and then does the procedure. He is an amazing dr and it’s sad to see him go. I dont think right!! …
Good customer service. They do need to get the drinking fountains fixed. Getting an unexpected shower before my appointment and almost ruining documentation was not good. Please have a plumber fix them?
Go to Iowa city or ask to be transferred elsewhere. This place is not what it used to be.
Took my 75 yr old friend to emergency room two and a half hours and still waiting. The room emptied and refilled
PATHETIC Doctor Cortez says we had to go to a appointment just for her to tells us the same thing. that they don’t know what’s wrong. Waste our time and money. This is my first experience with this hospital and will be my last I promise you that.
Went in for a MRI and the staff was beyond amazing! They made sure I was comfortable the whole time and did everything they could to calm my anxiety! Great staff and nurses.
Maybe one time in my entire 25 years of life, I have had a good experience in this “Kevorkian paradise.” The astounding amount of people that have died of negligence here really shows the staffs total disregard for the medical profession, …
For hours in the ER department on August 26th 2021 a dozen people waited with no help and no one being brought back.
How can a department be so fully incompetent? If this were a McDononalds it would be closed down. Pathetic.
My grandaughter went to the emergency room with extreme pain in her abdoman. They basically said nothing was wrong and sent her home. She went back 2 more times and they did the same thing. She went to iowa city and found out she has a blood clot. Don’t waste your time here.
My review is about the reviews. Though I was only looking at the hospital reviews to decide how the medical is in Burlington before purchasing a beautiful home I had my eye on… I decided against buying that or any house in Burlington as …
Very negligent staff. Doctors refuse to communicate with patients. E.R. only goal is to get you to leave e.r. without actually doing anything. And physical therapy think they are security guards.
Horrible communication! My husband was admitted and we waited 4 hrs for the nurse on training to do what the doctor ordered after I kept asking! The actual nurse never went in to check on him she kept sending the nurse that was training not …
Absolutely worthless. Almost every department I’ve dealt with. Could have killed my son due to neglect, well because their nursing staff was “having lunch” instead of paying attention to him. During our stay they left the room filthy. …
They are consistently awful. All surrounding hospitals I’d give a high rating. I don’t know what the problem is but they are rude, lazy or understaffed I don’t know which one. The ICU is the worst. Since when should a patient in ICU have to …
I thought that ft.madison was a bad hospital. It is. But good luck getting out of great river. They will keep you way longer than needed just to bill hours to your insurance company. I have been here for 4 days and have seen a doctor less …
Couldn’t even diagnose a septic appendix. Even with a bill from Davis Radioallagy from Davenport as a second opinion. They send me home to follow up with my PCP. Damn near died. ER at University had me in surgery 15 mins. after seeing me. Thanks to the care at Iowa City!
I was just in the er Saturday night. Mainly due to sore throat and fever. One of the nurses wanted me to follow her to the bathroom for the obvious reason. I have a cast on my leg..I thought it was pretty clear I would need some assistance. …
Worst hospital care I’ve had in an ER . Words can’t describe how horrible the care and treatment was and I have 4 different insurance providers. No excuse for the lack of service provided.
Nursing staff in the ER is amazing! I have been there 3 times this month I know! Lol However my first visit was for my daughter who broke her finger. Dr said it was not broken buy got a call the next day from radiology that said it was …
Went to new spine Dr Potacovich to see if he could help with back pain and ended up with knee pain. He checked reflex in my knees without warning. Karate chopped bad knee with his hand before I could tell him it had issues. Decided to try …
Worst hospital ever they send people home when they are still sick and do nothing for them
I have been to several doctors but the ones in this center have shown more concern for me than any other place. They are compassionate and friendly and try to make you as a patient feel comfortable and important.
I have had 3 surgeries in the past three years at this hospital. 2 in orthopedic. Dr Foster and his team were great. I dont expect a busy and in demand
And Dr to spend time chit chatting. He was very clear in instruction but brief …
My 87 yo mother had a phlebotomy today for a condition that she needs monthly because of cancer. She is a very hard stick so I understand bruising. However, once she had her IV in her arm, staff decided to move the machine attached to IV, …
Everytime I come here In visible pain I’m always told everything is normal. Actively going through abdominal pain still and I’m not given an answer . I’ve had cat scans, ultra sounds, and plenty of lab work done . It’s complete horseradish .
It saddens me to see so many others just like I have had a negative experience here. It’s quite alarming as well. I’ve since moved and now go to the University’s hospital. At least they are competent and caring there. This hospital has a …
One star. Not going to waste a lot of time here going in depth with details, but I will tell you that Dr Zimmer does not hold her staff to high standards when performing eye exams. When I requested a re-do on a left eye refraction they refused.
I went to ER because I was pregnant and bleeding. The ER staff was wonderful so nice and attentive. The doctor wanted a pelvic ultrasound and it was a Sunday so someone had to be called in. The ultrasound tech said “I don’t know why they …
This is honestly the worst Hospital in the entire United States. They don’t care about you nor do they care about your well-being. My best friend has been in pain for the last 3 weeks and during labor pain and they did nothing for her and …
The ICU staff was incredible! Rachel, Amanda, Angie, Wendy, Stephanie and everyone in the ICU took great care of my father all week! Kept us updated and answered all of our questions the entire time!! 5 Stars!!
Yet again worst experience ever. They don’t listen. No one in the ER and still waited an hour. Veterans hospital is so far away for emergency, and I was hoping to get some sort of relief. Nope just another worthless emergency visit. …
Absolute nightmare! They waited hours to tell my wife and I that our unborn (at the time) child’s blood pressure was dropping until it reached the point an emergency caesarean was needed! FYI, they knew it was steadily dropping early on. …
My daughter is suspected to have Covid 19 and a 102.5 fever and they turned us away and and told us that she was breathing normal and they didn’t want to test her because they doctor said its not not recommended. This hospital is horrible. Don’t take your loved ones there unless you want them to die.
I was taken here after a motorcycle accident. For three days I was in unbelievable pain. They will run a lot of test. They will scan your wrist bracelet every 5 minutes to get their money. You will not get caring or compassionate care. I nearly left there AMA.
9 years ago I had came to Greatriver Medical Center for 7 months Straight with unbearable Abdominal pain that completely wrapped around my entire stomach and back. For 7 months straight they kept telling me that they didn’t see anything and …
Have you ever taking a car to a shop for something simple and ended up with a huge bill? Then found out that it was something simple! Well i went in for cramps they were really bad cramps. They ran a ekg , ultrasound some other test i can’t …
Walked in at 5:52 on 11/03/2021 in horrible pain. They close at 7. I told the registration lady what was going on and she told me they didn’t have enough time to see me and if I was still in pain tomorrow to come in… I told the …
Bad experience with Dr. Friessen. I do not recommend him. I was having knee pain due to my performance muscle. He would not listen. Does an ex-ray of the knee. Again I tell him it’s not the knee causing the pain in it. He sets me up …
Drove from MI to what was told and RA appointment for my Mom. Got there was not an RA appointment was with a PCP. They tried to get my Mom into the RA Dr. but the Dr said “absolutely not”. She was out of her RA meds and would not see her …
Wasn’t very impressed with the non medical staff. I found a nice quiet place to sit and get some work done while I waited for my mother’s surgery. I was just sitting at a table in the side front main entrance and working and minding my own …
Emergency Room department is whack. Call people to the back completely out of order whether they goin by check in time or condition of patient
My husband went for his annual wellness exam/bloodwork that is to be 100% free covered by insurance. We received multiple bills. Insurance said it was coded wrong and they talked to Southeast Iowa regional and we did too.. Hospital refused …
Waited for almost 12 hours in the ER. Only seen a doc twice! And nurses 3 times. I get they are understaffed, however most of the nurses were playing on their phones, eating, or just standing around talking. I wouldn’t waste your time. Next time we need to ER I will drive somewhere else
Me and my wife are in the waiting room for a blood draw for her. Appointment was at 3:45, it’s now past 4:30 and still waiting when 4 people that came after us went first.
I get that they are understaffed, but no excuse to be lazy. The nurses fed my grandfather through his stomach tube too quickly and laid him down right away, (my sister, aunt, and I have been giving him tube feedings at home, not at all …
Staff is rude and they sent me home STILL sick! In all my years going to a hospital I’ve never been tried this badly…i will be making a report on the poor treatment and staffing. I won’t be back i would rather die at home before going there where they won’t treat you correctly
My daughter had her 2nd child here. The nurses and doctors were absolutely stunning. They were nice to family and my newest grandson and extremely comforting and patient with daughter. Especially Heather (OB nurse).
Had to have 17 stitches out in my face in the middle of the night! The staff and doctor was well trained and very curtious. They made sure I felt no pain! They also talked to me the whole time and kept me calm! I now have a very mild scar in a really bad place that could have been horrible! Thanks Doc!! 5 🤩 stars …
I brought my daughter to this awful hospital. On 12/7, she was seen in the emergency room. due to vomiting and dry diapers. Apart from giving her some anti-nausea medication and a popsicle, they did nothing for her. Her preexisting medical …