Today walked into Paramus branch 4:55 PM five more minutes until closing Rachelle asked did I need help she went to ask the Manager To inform me Thet are not seeing anyone else in customer Service my question Why it’s only 4:55 PM Rachelle …
Elda Fuentes heaped me greatly in an important matter while giving me her full attention. As well as providing me with all information accurately .
Thank you Elda you are the best!!!
I wanted to add my daughter to my account/open one for her; so that she have access to money while she is away at college the agent wasn’t really knowledgeable how to advise me what’s the better option
Elda was very professional and sweet, she made the transaction seamless and easy. Elda was a delight to do business with she is an asset to your company.
The phone customer service is amazing very helpful their Paterson Branch very helpful and Lines move quick for the limited space they have, but their Paramus Branch is terrible if you don’t have a free day don’t go I went for ATM card and it took me a hour smh never again
I have been banking with Greater Alliance for over 5Years and they always been there for me know matter what .Great Credit Union for all your needs.Great Team at all Branches. ESPECIALLY Kisha .W at the Paramus Office. 👌🏾 …
Awesome team , Greater Alliance is always there for me and my family auto loan and personal. A special thanks to Elda Fuentes for all your help she excellent and very professional Thank you .
I have always received excellent customer service from all the departments that I have requested service. I am especially impressed with the level of guidance that was provided at my most recent meeting.
Overall they have been good. The only thing is that I full understand security and making sure checks are ok, but 10 days for clearing process is crazy. I put a small check in on Feb 21nd i spoke to the issuer and they informed me they …
This has to be hands down the worst customer service I’ve ever seen. Besides the person that helped me initially telling me that he wasn’t trained but they hired him because he used to work in a bank, I was there for over an hour just to …
The Paramus Branch always provides me with exceptional customer service. Everyone is always kind and attentive. Especially Onyae she’s helped me resolved serval issues. I Highly recommend this branch .
Myself and my fiance have been a member since 2006 they have really helped me build my credit and save. They were the only ones willing to take a chance and give me a loan after my bankruptcy. I see they are trying to advance their banking …
Blown away by the customer service (Abram) over the phone provided with respect to my home mortgage questions. He was very clear and clarified my concerns even after I asked him 4x because I was putting the pieces together, which is super …
I went there today to open a checking account. I already have savings and a cd. I got there 1 hour and 15 minutes before 6pm closing.
I was told to sing in a book and take a seat. I sat there for 40 min .. …
Greater Alliance website stinks. They need to put more people in this branch office, there is often a 5 to 10 minute wait to see you teller. Flipside is people are nice
It was a pleasure to meet with Miquel Delacruz today. He was patient, understanding and informative. Miquel explained everything thoroughly so that is made me comfortable with my transaction. I consider my meeting with him to have been outstanding.
I went thru a difficult experience in my life and i needed help. I turned to Greater Alliance and they helped me every step of the way Kisha, the branch manager in Paramus is the best! She’s informative,attentive and really cares. YOU WILL FOREVER HAVE MY BUSINESS
The worst experience I ever had with a company . If I had a choice to chance, I wouldn’t hesitate to leave. When I opened a checking account to have my loan directly taken out, they messed up on transferring the money, I had to request 2 …
The service was great .The representative E.Fuentes was very courteous and professional , she went above and beyond her duty to resolve my issues. the atmosphere was very friendly and she answered all my questions to my satisfaction and it is a gift to have someone like her to be part of the Greater Alliance’s team .
I would like to commend Member Service Representative Ekrim Asalieh of the Paramus branch for her outstanding service and attention to detail. On multiple visits, she has demonstrated a consistent, courteous, and professional manner, which is a credit to her and the institution.
Ekrim was extremely knowledgeable about the services. She helped me as soon as I walked into the door. Very professional and very kind. I would Recommend this branch to anyone!
Arkia was very helpful and thorough in explaining everything How the process is done. She was very professional and I enjoyed my experience at the credit union.
First time using a credit union and it was seamless every rep/teller and manager were polite, professional and helpful. Every process was explained in detail and I was in and out quickly! I’m impressed
I belong to a different credit union and had a problem with a chip in my card. My credit union is not local to northern NJ. I needed to access my accounts. Greater alliance credit union refused to allow me to access my account although I …
Service at Paramus branch is terrible. I deposited a check at Paramus location ATM machine the machine accepted the check but they they called me and said they can’t accepted. I said fine can I come pick up my check now they no you can come …
Ekrim was amazing. She helped me reopen my account and apply for a personal loan right away. It was the only bank that was willing to give me a personal loan for the amount that i needed at a lower interest than the banks that did want to …
My visit to Greater Alliance FCU was very successful. Additionally, the two staffers who dealt with me were very courteous and helpful. They were also knowledgeable and in their work, wasting no time in performing the tasks in the areas I …
It was so pleasant to have a calming experience to open an account for my son. Alejandra Diaz helped me. She was professional yet so warm. Great banking customer service is so hard to find. Thank you for the great service!
Unfortunately their policies are not equipped to accommodate what they advertise . They constantly send emails and flyers on how much they can “HELP” you as a bank that you trust and that’s not true at all . They false advertise their …
No issues with the banking aspect. Just the drive thru. It seems every time I attempt to use the drive thru. No one responds. I always end up going inside. I’m told the call button is working but it doesn’t work for me. Not very convenient. I also see people sitting in that general area.
My name is Jose Almonte I was trying to open a savings and checking account today (12/19/2022) because a friend told me it was a good credit union, So around 10:20 am I arrived to this location, so a Girl took care of me, She asked me for …
(Translated by Google) Excellent attention, thank you, God bless you 🙏
(Original) …
Today walked into Paramus branch 4:55 PM five more minutes until closing Rachelle asked did I need help she went to ask the Manager To inform me Thet are not seeing anyone else in customer Service my question Why it’s only 4:55 PM Rachelle …
Horrible service
Customers is horrible
Great great service
Awesome service
I’m feeling good
Very friendly and easy to work with
Alberto was very helpful and courteous
The most humbled and well mannered staff i have encountered.
Excellent….Outstanding service this is why I have Greater Alliance.
Alberto at Greater Alliance in Paramus was extremely helpful!
The customer service responsible Tasha is very helpful
GAFCU/Paramus location, NJ:
Professional but friendly staffs!
Horrible customer service at Paramus branch
Every time I came into the branch I was treated very well.
Elda Fuentes is very accommodating and explained my accounts very well.
Alexandra was awesome opening my new account
Alexandra was awesome opening my new account t
My experience with Greater Alliance was great and Kisha White was so helpful!!
Excellent experience
They are all very nice and respectful what a great bank
Excellent attention from the member
Service representative miss
Elda Fuentes. …
40+ minutes(and still counting) in thru… it was 3 cars in front of me counting the vehicle the was already getting helped ..
Great teller service
The Greater Alliance Representative was very pleasant, professional and helpful! Thank you!
Alberto was extremely helpful and patient with my many questions and requests!
Great customer service, very helpful!
Great service, Elda was super helpful and nice. She explained me all I needed to know.
Maya Ferguson is very nice and helpful person and also all of the other co-workers.
People were very friendly, answered all of my questions, and the service was quick.
Good follow-up and confirming of appt. Professional , showing interest in customer inquiry
I came to apply for a loan and the member service rep Elda Fuentes was every pleasant
courteous and she provided to me an excelente service.
Elda Fuentes heaped me greatly in an important matter while giving me her full attention. As well as providing me with all information accurately .
Thank you Elda you are the best!!!
Ekrim was a great help! Made everything really easy and I definitely would recommend this branch!!
I wanted to add my daughter to my account/open one for her; so that she have access to money while she is away at college the agent wasn’t really knowledgeable how to advise me what’s the better option
Iman was personable, helpful and fast! Great job!!
Elda was very professional and sweet, she made the transaction seamless and easy. Elda was a delight to do business with she is an asset to your company.
The phone customer service is amazing very helpful their Paterson Branch very helpful and Lines move quick for the limited space they have, but their Paramus Branch is terrible if you don’t have a free day don’t go I went for ATM card and it took me a hour smh never again
Miss Alexandria Diaz was very professional and helpful with my need regarding my account ,Thank you very much for your assistance stay safe .
I have been banking with Greater Alliance for over 5Years and they always been there for me know matter what .Great Credit Union for all your needs.Great Team at all Branches. ESPECIALLY Kisha .W at the Paramus Office. 👌🏾 …
Awesome team , Greater Alliance is always there for me and my family auto loan and personal. A special thanks to Elda Fuentes for all your help she excellent and very professional Thank you .
I have always received excellent customer service from all the departments that I have requested service. I am especially impressed with the level of guidance that was provided at my most recent meeting.
Overall they have been good. The only thing is that I full understand security and making sure checks are ok, but 10 days for clearing process is crazy. I put a small check in on Feb 21nd i spoke to the issuer and they informed me they …
This has to be hands down the worst customer service I’ve ever seen. Besides the person that helped me initially telling me that he wasn’t trained but they hired him because he used to work in a bank, I was there for over an hour just to …
The Paramus Branch always provides me with exceptional customer service. Everyone is always kind and attentive. Especially Onyae she’s helped me resolved serval issues. I Highly recommend this branch .
Myself and my fiance have been a member since 2006 they have really helped me build my credit and save. They were the only ones willing to take a chance and give me a loan after my bankruptcy. I see they are trying to advance their banking …
Blown away by the customer service (Abram) over the phone provided with respect to my home mortgage questions. He was very clear and clarified my concerns even after I asked him 4x because I was putting the pieces together, which is super …
My mom has been a member for many years. And they always exceeded above & beyond for her. Love the reps
I went there today to open a checking account. I already have savings and a cd. I got there 1 hour and 15 minutes before 6pm closing.
I was told to sing in a book and take a seat. I sat there for 40 min .. …
Greater Alliance website stinks. They need to put more people in this branch office, there is often a 5 to 10 minute wait to see you teller. Flipside is people are nice
It was a pleasure to meet with Miquel Delacruz today. He was patient, understanding and informative. Miquel explained everything thoroughly so that is made me comfortable with my transaction. I consider my meeting with him to have been outstanding.
I went thru a difficult experience in my life and i needed help. I turned to Greater Alliance and they helped me every step of the way Kisha, the branch manager in Paramus is the best! She’s informative,attentive and really cares. YOU WILL FOREVER HAVE MY BUSINESS
The worst experience I ever had with a company . If I had a choice to chance, I wouldn’t hesitate to leave. When I opened a checking account to have my loan directly taken out, they messed up on transferring the money, I had to request 2 …
The service was great .The representative E.Fuentes was very courteous and professional , she went above and beyond her duty to resolve my issues. the atmosphere was very friendly and she answered all my questions to my satisfaction and it is a gift to have someone like her to be part of the Greater Alliance’s team .
Great Customer service. Danielle is awesome. Zelda is great. The new teller is very knowledgeable about everything. The Paterson branch is awesome.
I would like to commend Member Service Representative Ekrim Asalieh of the Paramus branch for her outstanding service and attention to detail. On multiple visits, she has demonstrated a consistent, courteous, and professional manner, which is a credit to her and the institution.
Ekrim was extremely knowledgeable about the services. She helped me as soon as I walked into the door. Very professional and very kind. I would Recommend this branch to anyone!
Arkia was very helpful and thorough in explaining everything How the process is done. She was very professional and I enjoyed my experience at the credit union.
First time using a credit union and it was seamless every rep/teller and manager were polite, professional and helpful. Every process was explained in detail and I was in and out quickly! I’m impressed
I belong to a different credit union and had a problem with a chip in my card. My credit union is not local to northern NJ. I needed to access my accounts. Greater alliance credit union refused to allow me to access my account although I …
Service at Paramus branch is terrible. I deposited a check at Paramus location ATM machine the machine accepted the check but they they called me and said they can’t accepted. I said fine can I come pick up my check now they no you can come …
Ekrim was amazing. She helped me reopen my account and apply for a personal loan right away. It was the only bank that was willing to give me a personal loan for the amount that i needed at a lower interest than the banks that did want to …
My visit to Greater Alliance FCU was very successful. Additionally, the two staffers who dealt with me were very courteous and helpful. They were also knowledgeable and in their work, wasting no time in performing the tasks in the areas I …
It was so pleasant to have a calming experience to open an account for my son. Alejandra Diaz helped me. She was professional yet so warm. Great banking customer service is so hard to find. Thank you for the great service!
Unfortunately their policies are not equipped to accommodate what they advertise . They constantly send emails and flyers on how much they can “HELP” you as a bank that you trust and that’s not true at all . They false advertise their …
Very efficient knowledgeabl and most of all very compassionate to all that go there makes it a nice pleasant experience
No issues with the banking aspect. Just the drive thru. It seems every time I attempt to use the drive thru. No one responds. I always end up going inside. I’m told the call button is working but it doesn’t work for me. Not very convenient. I also see people sitting in that general area.
My name is Jose Almonte I was trying to open a savings and checking account today (12/19/2022) because a friend told me it was a good credit union, So around 10:20 am I arrived to this location, so a Girl took care of me, She asked me for …