Greater Kentucky Credit Union’s mission is to provide the best financial services possible to our members while maintaining the financial soundness … See more
Read More| Friday | 9AM to 4PM |
| Saturday | 9AM to 1PM |
| Sunday | Closed |
| Monday | 9AM to 4PM |
| Tuesday | 9AM to 4PM |
| Wednesday | 9AM to 4PM |
| Thursday | 9AM to 4PM |
1001 Red Mile Rd, Lexington, KY 40504
Nice folks
member for 30+ years
Good credit union …
Great service and products!
Not really helpful and act like your money is theirs and not yours
Employees – rude
Management – incompetent
Business practices – non existent
Absolutely the worse place I’ve ever done business with
Great people and easy to work with!
Love them have been with them 10 years.
Poorly managed. Do NOT do business with this credit union.
Very good service, very nice people and credit union.
They LISTEN and appropriately respond in timely fashion. Friendly and professional service.
Never had any issues, most of the staff I talk to on the phone are extremely friendly.
Good place, haven’t had any issues. Very friendly and helpful.
Awesome business….always a pleasure to speak with them. Can’t go wrong with GKCU.
I would strongly suggest that you don’t do business with Gtky. Terrible customer service and they don’t care to help you with assistance!!! Very disappointed with them.
I bought a truck from a dealer that used this credit union on getting me financing. I’m glad I sold truck and got away from this place.
Customer Service is outstanding. The girls at the Red Mile Road branch are sweet and very helpful.
Hours are absolutely terrible. Staff is friendly but rarely helpful. Charge you a cancellation fee to cancel the account.
I’ve been a very satisfied client for a long time and enjoy many of GTKY’s services and friendly, always helpful staff.
Been a member for yrs and they denied my loan! Even though I have a direct deposit going into a savings account!
The Loan Department (Susan Rimer and Samantha Horseman) is represented well by these two individuals. Very knowledgeable, helpful and prompt when responding to my inquiries.
Great to deal with, so helpful with car recovery, loans per cent low, go the extra mile over the phone and in house business. Make you feel number one.
When I opened my account I did not order checks. I just need one for now. They were able to print me one. Then offered to order me some. Thanks.
Be careful with courtesy pay. They paid the bill my name wasn’t involved and I couldn’t claim it back. The amount I have to pay back now is $1700 that is way more they allow by courtesy pay limit.
This is the most hard to work with financial institution I’ve ever dealt with. I will be pulling my money out ASAP.
I’ve been using this bank for about 6-8 months and i’ve not had a single issue out of the place. Nice staff, do as i ask, answer my questions and in general simply works properly. The other reviews pan this place as horrible but for me it’s been the opposite.
Financed a new vehicle. Very fast, very friendly, best rates! Kayla was such a pleasure to work with. Now am considering moving my banking to GTKY!
the ladies at this credit union are extrordinarey and help with all issues that could arise i strongly recommend banking with this instution. side note the ladies in the indirect auto loan dept are the best.
The customer service is spotty which also includes the management. In addition, they have ridiculous fees attached to the accounts regarding how to use your own money. For this to be a credit union there’s no real benefit for the customers. …
I wish I could give this place a negative star rating. Absolutely the worst experience I’ve ever had dealing with a bank. I’ve been trying for 2 weeks to get my own money from them and all I receive is a run around and excuses why I can’t. I advise everyone not to use or have any dealing with these people they are nothing but crooks .
Customer service is spotty…sometimes good, others…not that great. What I truly don’t understand is why they are only open until 4:00. How user friendly is this? Most people get paid on Fridays and if they don’t have direct deposit …
Our experience with GTKY has been excellent. It is hard to comprehend the negative reviews, especially with regard to rudeness. I have never encountered a rude person–in fact, people are extremely polite. Are these critical reviewers simply projecting their own rudeness onto others?
I met the CEO Debbie Pyle and her husband Todd. They are awsome people, very kind and great to talk to.i love this credit union have since day 1. Amanda horn in asset recovery is my guardian angel lol. Great people, great credit union. They actually care, they want to help you.
Great people , Friendly and willing to help. Member service group are all rock stars! Collections group do a great job at helping members that are struggling to make payments. Go see GTKY for ALL your financial needs!
Ive had good experiences at gtky the only complaint that i have as of 11182019 is the hours of operation. Either open earlier than 9am or stay open later than 4pm for the people that work past 4pm. Thank you i appreciate you taking my review into consideration
I love GTKY. I’ve had several vehicle loans and I refinanced my house with them. They had the best rates compared to everyone around (I shopped the rate). Kayla Francisco is the absolute BEST. Call her for your next loan.
Best financial institution that I have ever been a member of – 20+ years now.
Susan and Julie are awesome people to work with
Had a car loan with these folks for just shy of 18 months and close to 2 months after payoff I have yet to receive a title. I’ve tried calling several times, but my call keep getting dropped or dumped in the voice mail. …
GTKY has been my Banking Institution since the ‘1970’s’, I trust them with all my banking needs! They are very professional, knowledgeable and treat you as part of the family! They helped me get an incredible interest rate on a new car! Thank you Greater Kentucky Credit Union!
I have been with the Greater Kentucky Credit Union for almost 5 years. I have no problems with customer service. I have since moved to Tennessee and I do all of my banking services online or over the phone with Bank Personnel. I stay with …