Greater Ouachita Water Company is a Water utility company located in West Monroe . See more
Read More| Friday | 8:30AM to 4PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8:30AM to 4PM |
| Tuesday | 8:30AM to 4PM |
| Wednesday | 8:30AM to 4PM |
| Thursday | 8:30AM to 4PM |
401 Thomas Rd Ste 5, West Monroe, LA 71292
Poor service
SHUT IT DOWN
Just wow
Who moves without telling there customer
Crooks. They are going to get whats coming to them one of these days.
Horrible Horrible horrible horrible company.. hate I have to use them
This company charges an arm and a leg for some nuclear waste water.
Don’t have a website if it’s never going to work please.
Paid for service and they never came out to turn it own and they all had additudes
I’ve drank water in Iraq that didn’t taste this bad.
Greater Ouachita is terrible, You dont even want to live in an area that they service the water is so bad!
hardly use water in town 6 days out of month and water bill up and down god dam blue water criminals and getting away wit it
Horrible customer service
To high and water taste gross even shower don’t help me fill clean.
They are rude and disrespectful as hell. Charges be wrong and they refuse to fix it. Just need to fire everyone and start back over.
One is the lowest rating I can give unfortunately. Customer service sucks and user friendly website is non existent.
Horrible customer service. They acted like I was the problem when it was on their end. They have horrible attitudes and really don’t know what they are doing.
This company shouldn’t be in business. You should see the water they are selling customers. Should be against the law and in violation of many things!
First day as a customer. Cheaper than my old services. Awesome ladies. Don’t let me down!
If I could give negative stars it would not adequately describe how absolutely awful this place is. They steal your money.
Would not give one star but can’t post with zero.Bill goes up when you use more water,but does not lower when you use less.
This is like the Comcast of Utilities. I really suspect that they make up meter readings. Yeah, and don’t drink the water.
Worst customer service I’ve ever seen in my life, seriously the worst! The people that work there have no respect for the customer. Reminds me of the Dave Chappell episode of Popcopy!
It’s called breach of contract when ya cut off water that has already been paid for.
Poor customer service at all supervisory levels, others try to help but supervisors doubt your knowledge of your own water usage.
Because they charge you for the covid-19 and it’s not our fault plus the water stinks and it’s nasty
I’m so sick of it. The sewer fee n the water u cant even drink it
Worst water , $100 a month is the minimum.sooo wish I could change water companies!!
Been a pile of gravel dumped over my water meter for months now by a road crew so how exactly are yall checkin my meter with no shovel ?
This company is a scam. They over charge and after telling them that my water is broken no one has come to check.
I’d give them 0 stars if it was an option
Terrible/disrespectful customer service and limited knowledge of their own procedures… The lady in charge felt it appropriate to put her
finger in my face due to her employee not being properly trained nor following her directions or the directions written on a training aid they provided her.
I have spoken to taylor everytime that i have called and she is very nice and very helpful with my questions.
Sorry water company!!!! My bill is 900 dollars & it’s just me by myself 23 years old no kids no payment plan or anything
Nothing is great or even good, for that matter, about this company! High bills and low quality water that can’t even be dranked. No time to pay a late bill before they want to cut it off. #pathetic
they changed all our meters out about 38 of em 8 were leaking on the side of our meter and charged us for all the leaking water
They cut my water off with no notice for the 2nd time and then told me to take it up with the post office and I’ve still never received the 1st notice
If I could give anything less than 1 star I would. This company is a joke. Awful customer service. It’s a miracle if you even get them to answer the phone. No incentive to be better either because they have a monopoly in the area.
This is very disreputable business knowing there is no way 1 household could use 50 to 60 thousand gallons of water ,but still yet they say you have a bad leak .if that were so I would have a pond in my yard
They won’t let me connect at my new home because my husband’s name is listed first on the paperwork, even though my name is literally on the same paperwork of ownership. Complete idiots who don’t know what they are doing. Wasted an hour of my day for them to tell me he has to do it.
I would love to put negative stars
..the company and who ever runs it should be fired. I payed to get my on iny new place on 11/20/18 in the morning and they have not yet even came still to …
I am rarely at the house and my rates keep going up. You get charged a flat rate from 2000g or less yet my bill still increases. We need another water company in this area ASAP.
Liars and cheats. I pay the bill in person at city hall on the due date or before almost every month and get charged an illegal late fee regularly. Then have to call their rude and inept customer service to argue with them to get it removed. On top of it the water is nasty.
I agree that the rates are kind of high, but, I have to credit our meter reader Joseph as being a good example of a caring person. He came by to read my meter, saw my dog in the front yard (she is not supposed to be there) and called me to let me know. Thanks Joseph!
Our water was shut off today because of past due payment, and when I paid to have it turned back on I was charged an extra fee to have it turned on today. It still is not on and now when I call to see what is going on they say they can’t …
Expensive monthly bill…even if your not using the water it’s expensive. Plus it always has a yellowish tinted with a skewer smell. You can’t even use this nasty water. Don’t drink it!!
I have never in my life paid so much for such sorry water. If I could leave a zero star review I would
No complaints about customer service the few times I have spoke with them. But water is not drinkable and awfully, awfully expensive. No other water company in this area charges that high of rate.
service was bad with the old provider but now it is worse had a l had a leak at the box and didn’t bother to tell me. Paid my bill last night at 6 in the drop box got a call this morning ( bill was due yesterday) at 10 am telling me they were going to cut my water off great service
I call them to complain about my mother’s leaking water meter. It has been almost a month and no one has come out to check it or repair it. Each time you speak with someone in the office their reply is they have a work order. This is by far the worst public utility company. I am writing to commissioner to file a complaint.
Anytime you have problems with water meter they say it’s your fault ,but I have no leaks on my end ,the leak is on water meter side according to to plumber…
Greater water is a rip off
We have been left with out water all day and now no water tonight. Yet they want to charge us more. My water bill has double the last six months. This company really is a disgrace to our community.
Pay $100 for water that you are not supposed to drink long term. You get mail every year saying it could cause cancer if you drink the water for 20 years. I have been getting that letter for 16 years now. Good thing I am not drinking the water.
how the hell do i go from using $17 of water, monthly, with west monroe water. To using $80 of water, roughly, with quachita water co.? I have a family of 3 & even started making my kids bathe in the same water every night & the bill somehow stays the same when there is no doubt im using half the water!!
Transferring from L&R to GOWC…..same building…same “management”….years of paying properly…had to pay yet another deposit….customers are prisoners as we have no choice…customer service is abysmal. Policies are definitely anti customer.
Called about water leak I was informed someone will be out shortly. 2 hours later no one came. Called again and was told it’s a val leaking don’t worry about it, it’s on our meter so you won’t get charged.
Worst people I’ve ever dealt with. Bill is never consistent? Don’t understand how it changes? I’ve paid over $200 dollars multiple times. I have a small family of 3 and there is no way we could use that much. I’ve asked to get meter reread …
I can understand a service charge to pay your bill by credit card but a service charge to pay by electronic check is just poor business. It would save GOWC time and money. So, GOWC will continue to open envelopes and process checks mailed …
This water company is ridiculous. My water bill is going up and up the last few months and me or my family is hardly home. I think they need to investigate this place. Paying over $100 for something u can’t drink and barely take a bath in is outrageous.
after looking at my water bill this month and understanding that the price has gone up ,AGAIN, it says my home has used 23k more gallons than last month and the family has been on vacation for nine days. we are told not to drink the water, …
Zero stars. Quality of water is what it is. The company and its operation is a complete farce. Some months the meters are not even read, so you get charged a made-up amount, then back billed to even things out in an amount double or …
My daughter has had the worse experience with getting the water switched over to her name and it is one hurdle after another. Making a payment is a
major inconvenience. If I could give this place not one star it would be too much. But it is not like you can go anywhere else and they know it.
This is the WORST company I have ever had to deal with and is very unprofessional by far. Their customer service is HORRIBLE from the billing process and everything in between. Everyone I’ve had to speak with over the phone acts as if they …
I pay to have water on at property that I own, but no one lives in the home located on property. After being billed the standdard no use billing for almost a year, all of a sudden no change to living status at property, I’m getting billed …
For $100+ plus a month? I lived all over USA and never in my life payed this much. $40-$60 and $60 was considered high. But $100? For brown water? I would like to see the CEO drink it. If you charging people up the wazoo that water better …
Judging from the reviews. I see I’m not the only with a bad experience with this company. Simply because you all are monopolies’ you do customers however you please. One of the only companies that still operates like were in the stone age.
You have certainly earned your 1.3 rating. Your service atrocious. You have managers that can’t make management decisions.
My dad hasn’t used water at his house in over 4 months but they’re still sending him a bill while he’s laid up in the hospital. One month they even said he used 51,000 gallons and I still haven’t corrected that error although they …
Once again, GOWC does a great job of making things as difficult as possible for their overpriced, monopolistic services. Always getting letters stating water is contaminated as the monthly charges continue to creep up. Anyway, tried to move …
Oh my…Well the reason I’m making a post is to see if any one else is/were having the same issue as we are with leakage in the yard and they don’t want to service us…they sent one young white guy and all he did was look at the meter and …
Like many others, if I could give them a zero I would. First of all they require five items to be emailed to them for service and they can’t even enter the information in right on your account. $180 for the deposit??? Unfortunately I’ve …
High water bill even if your usage is 0 and I had it turned on in the middle of the month. They say the minimum bill is 60.00. So why was my bill 58.33 if it was turned on in the middle of the month. We should not have to pay for water …
Just a heads up if you have auto pay on your account, the web site randomly stops working and it doesn’t take the money automatically. They came and shut the water off yesterday and the account was due 561 dollars with autopay clearly on. …
If I can give less Stars I would. We used greater Ouachita water company a few years back (2015) and our experience was absolutely horrible. Customer service was atrocious and the quality of the water was even worse. Recently bought a house …
The WORST people I’ve ever had to do business with. From customer service to the billing process and everything in between. Everyone I’ve had to speak with over the phone acts as if they have no idea what they are saying or doing. They also …
They have very poor customer service. When you pay your bill on the phone it tells you one price but when you put your card number in the charge a whole different price. And all in all there services and bills are different every time
I don’t know which is worse – the water or the unbelievably horrible customer service. The employees have absolutely no customer service skills or respect for the customer. They treat and talk to the customer any type of way that they …
I don’t understand why I’m Monroe there is a surcharge depending on how much water you use!! This bill is totally crazy 100.00 for a household of 1 person the surcharge ranges from 12.00 to 24.00 for what??? Bad water that we have to filter???
I would actually rate them a zero. I moved to Texarkana over a year ago but I have a mobile home in West Monroe. We only went there once every 3 months or so. My bill every month is $67.92( that’s for no one living there). The meter is in …
I recently moved back “home”. This place is the “best” welcome back present. They have gotten worse! There is even a “waiver” you are forced to sign to get service now with a deposit higher than the electric company. I could not possibly …
Water is turned off at random times with no warning. In our previous address we got warnings about water quality weekly for months on end and they never fixed the problem. Costs are outrageously high. Local governments need to step in to …
This is not a 1 star review this is a 0 star review. This place is the biggest joke to have for a water company. I hope no one has to ever use them. I hope and pray that they go out of business one day very soon. My bill which is usually 80 bucks a month was 298 this month. Paid it and they still cut it off.
If I could give them 0 stars, I would. Called almost a month ago about getting water turned on in my name. Thanks to covid it’s 10 times harder to do since you’re not allowed inside nor will they give you any paperwork, it all has to be …
This is the worst water company I have ever had, bill was always high for 1- person home, I pay more for water & sewage than I do internet. They left my water on for 2-weeks after I moved out & admitted their mistake and had I not called …
I pay online so I don’t have to go in person as far as that is concerned. I have an issue with the continuing letter that we receive saying that they don’t meet EPA standards even thought it is not lethal unless we have been using the water …
This makes no sense at all. I wasn’t home and paid $217.77 plus 6.95 ? for payment 2 days ago and my water was disconnected. $224.00 and still no water . Then I called and paid another 50.00 plus 2.75 , only God knows where that came from. …
Not drinkable, smells like straight chemicals, price won’t stop going up on my water bill, & it’s brown. This is the worst water we’ve ever had. Never thought a water company would cause me to move. But this one is. It’s sad. …
This is very very unprofessional company. We are new home owners and we had all of our papers filled out and emailed over also paid our deposit and the next day the water was shut off completely. Called and made sure everything we turned in …
I have never experienced such poor customer service. I was just hung up on by a “supervisor” while trying to give further details of our situation. They have a monopoly and customers have NO recourse against poor business practices. They …
This is by far the worst water company I’ve ever experienced. Service is horrible and they people who take calls are impatient and inconsistent. I’ve been calling for two days to get my water situation figured out and I’ve had no help.
My mother had a leak at her meter. At first, the technician stated he didn’t detect a leak and forced me to call a plumber. The plumber found and fixed a leak on our side of the meter. I emailed and phoned a few times, and Greater Ouachita Water refunded my mother for her expenses. Thanks, Callie and Brandy, for great customer service.
I think everyone else has already stated how terrible this company is. They’re the rudest and most unhelpful people I’ve ever had the misfortune of interacting with. I’m not asking for 5 star service, but at least don’t actively be a jerk.
They have dumped dirt in a hole over a repair in front of my house twice. But won’t put water barrier’s around it to keep the dirt from flowing down the ditch. Lady on the phone said they can’t keep adding dirt. They wouldn’t have to if they had fixed it right the first time.
We had a leak at our meter! The tech that came out was Bryce. This young man did an outstanding job of finding and fixing the leak fast! Thx for a great job Bryce1 We appreciate your great customer service.
It would be more convenient to dig a well with a spoon! This place is horrible.
The website doesn’t work. The pay by phone costs too much… And God Forbid you have to call the rude customer service!
Website charges a fee just to pay online. Water is bad with contamination & the taste isn’t right. The cost for subpar water is ridiculously high as well. This is the worst water company I’ve ever had to pay. Sad how areas are monopolized by them.
Last month my water was turned off when I called they said they had to turn off a lot of houses around mine that was the excuse I got. They said someone would call me that didn’t happen I had to call back the next day and they stated it …
Just moved to New home and saw that this was the only company that serviced my area. Saw 1 star reviews and now I know why. I got a $230 deposit fee just to turn the water on in my name. I thought I’d receive a bill in mail to pay. Nope. …
The ladies here have always been kind and understanding when I have called to inquire about my account. We must remember they are employees and do not make the rules. They are simply doing their job. I have always found that kindness and …