Established in 1927, the Greater Peoria Sanitary District is a special governmental unit that is responsible for the treatment of sewage and construction and maintenance of sewer collection systems.
| Friday | 8AM to 4:30PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 4:30PM |
| Tuesday | 8AM to 4:30PM |
| Wednesday | 8AM to 4:30PM |
| Thursday | 8AM to 4:30PM |
2322 S Darst St, Peoria, IL 61607
Ms. Price is always so kind and gracious to me no matter how many times I bother her with an email because I forget what to pay and what I have paid. Greater Peoria best hold onto her!
Quick response
Prompt friendly service
Mike is awesome!
Quick response to my billing question.
Dianna provided GREAT assistance!
Very pleasant and easy to deal with .
Great experience with the Administration Coordinator!
Customer service is very helpful and friendly
Dianna K Price, THANK YOU!
GREAT JOB!
Thank you for the collaborative approach in resolving an issue I had.
Amazing and fast customer service!
Great customer service
Dianna is great!! she answered all the inquiry right the way!!
Quality service and most helpful customer support represententitives.
Customer Service was very fast to respond and very helpful
The listed phone number doesn’t exist? That makes sense, it’s only a government office, why would they help us in any way?
There are always helpful on showing me where my lines run on my rental properties.
Dianna has always provided our business excellent service!
They processed and approved my request over the email very fast.
I was impressed with the timely communication and kindness shown by Shante Coates.
Dianna Price is the BEST!! Always very courteous and extremely helpful.
🙂
Special thanks to Mike! He helped me solve the problem quickly.
I had an unusually high bill and questioned it’s legitimacy. My questions were answered promptly and in great detail.
Shantae has always been kind when I call and that is always appreciated!
Theresa was very patient and helpful getting me what I needed. Thanks
Alana
Thank you! good job
Dianna Price is very nice and helpful. She responds my request quickly.
GPSD was very helpful and quick to assist when I needed assistance in my mother’s account.
These people are the best! Such great facilities and friendly service! They are the inovaters that all treatment plants should aspire to be
I was given a prompt response when asked as the billing procedures for the sale of my home. Thank you!!
My request for cancellation of EZPAY was handled professionally and swiftly.
Jason went above and beyond to help us out. Explain everything to me. Very highly recommended. Thank u Jason for everything
One of the only utilities you’ll find where you speak to actual people. No phone maze, and then competent personnel.
The agent who returned my call understood my problems and resolved the situation immediately. The agent was also very professional and knowledgeable.
Dianna was so Helpful and kind!
I needed to pay my GPSD bill and called to find out the best way to do this. I was told to go to HyVee to make a payment. When I arrived, they charged more than I was told I would pay for the fee, and they took my money to make the …
I called kind of frantic…..had hundreds of gallons of water flowing in my basement……i took every adverse I knew of…….finally I made the emergency call…..I think there is something wrong with sewer…….after manhandling and …
I work with the Greater Peoria Sanitary District in a professional capacity and have always experienced excellent customer service with their staff. It is always a pleasure to call on them.
I have always nothing but the best of the best customer service. Tricia and everyone else is so nice and helpful.
Ever raising prices and you would think they would have adequate customer service. Thier online bill pay is horrible. You enter your information to pay and get no confirmation that the payment was accepted or declined. …
The customer service people are great. on the other hand The SYSTEM of billing should be set up so customers can see their accounts online.
I called with a sewer issue. Dave , Dan, and Kevin showed up within an hour of calling. They were friendly, knowledgeable, and very helpful! Couldn’t be happier with the service we received! Thanks guys!
I appreciated the quick response when trying to set up auto pay. I was able to get it set up due to excellent customer service from Theresa Bernius.
Very prompt and courteous, response in less than an hour. Notified me regarding status of main sewer. Checked sewer in different locations. Discussed future work potential on house septic if problems continue. Thank you, Jason and technical support for your diligence.
Jason and his team were so accommodating and easy to work with. Great customer service and great results.
Thank you and I would recommend Jason without hesitation!!!
We had a problem and after calling they came out within half an hour and did what they could to solve the problem. They found a few other Issues while they were here and plan to be back to Monday to do more work. Very impressed!!!
On Monday Aug 9, 2021 is was working with Dianna Price
I am with Holy Family Church/Saint Vincent de Paul Society
and we are working with the needy of the Peoria area. …
GPSD – Just had a wonderful employee named Jason come to my house and helped me with my issue. Took the time to explain the issue and was patient in me trying to understand. Great utility to be paying a service, happy customer! Quick service as well left a VM and had a representative out to my house in about an hour. Thanks GPSD!
Dianna did an outstanding job and exceeded my expectations by making sure that the best possible outcome in my circumstance occurred. I am glad that in these trying times that Dianna showed that people make the difference between compliance and excellence. Thank you.
I had an sewer gas smell at my house and had paid 2 different companies to figure this out. I made one (1) phone call to GPSD and Jason had someone out at my house within an hour to investigate. He was very helpful and provided great …
We came home from vacation and our drains were backed up. I called the emergency line and Dave was at our house within 20 mins. He went above and beyond to make sure our lines were clear. He communicated with us along the way! Very professional and fast service! Thanks Dave (And crew) and GPSD for the fast and awesome service.
I sent an email about my name misspelled and not being able to find my account online. They responded within 24 hours apologized about the misspelling. They fixed it and let me know the reason I could not find my account was because I have …
I needed my EZ Pay withdrawal account changed and the new account does not issue checks. I called GPSD and they were able to update my account information the same afternoon. Excellent service, knowledgeable and courteous associates.
Theresa J. Bernius is one of the best customer service people I have ever talked to. Appreciate the clear concise help she gave. Keep up the good work.
The women wprking in the office have always been very courteous, professional, and helpful. They are a huge credit to PSD. PSD is fortunate to have employees of this caliber. …
Jason from the GPSD did an excellent job explaining the issue with my sewage backup. He was extremely knowledgeable and communicated every step of the process to me. He and the entire crew provided prompt and excellent customer service. …
As a long time resident of the Peoria area and as the finance director for a couple of organizations, I have had a few occassions to contact GPSD. I don’t have to wait through a phone maze or sit on hold. The call is answered promptly by …
Theresa Bernius provided excellent customer service. She set up auto pay of my account in very quick time after I submitted my request online. I appreciate her help.
Tricia was sooo helpful in helping my company get their account connected. She went out of her way to make sure that we had all the information we needed and the instructions, form, and so on were easy to understand. Thank you!!
Have always gotten great customer service when I’ve called with questions/concerns!
Theresa is a shining example of what a customer service representative should be. She checks ALL the boxes. She’s friendly, courteous, helpful, professional and has a sense of humor. All customer service reps, regardless of their industry, could learn from her example!
Tricia is changing the paradigm of what customer service means. She doesn’t work for the Four Seasons, Ritz Carlton or Trader Joe’s–she works for a company that deals with wastewater, but her demeanor, style and attention to detail couldn’t …
We had a sewer blockage at a facility in West Peoria on May 10th. I contacted GPSD emergency number and within 5 minutes I received a call that they were on their way. They arrived within 10 minutes and got right to work. Dave and his …
I was having an issue with my sewage line on my property and left a message with GPSD. Within an hour I had a call back from an employee named Jason who was extremely helpful. Within 30 minutes of that call, Jason came out to inspect the …
When I called gpsd for help, Jordan Krusa came and helped me immediately. I would like to thank Jordan and his crew. Jordan was cordial and professional. The city of peoria should be proud to have people like Jordan.
Teresa was so patient and nice. Every business should be fortunate enough to have an employee who make their company look so good. Wonderful customer service! Judy Van Winkle
I had a very serious sewer back up happening in my basement. I called the emergency line and within a 1/2 hr a team was working on the city issue. (Just in time, as the overflow was about to leave the room with the drain and ruin the rest …
I asked if there was a way I could see my account history online. I received a response promptly with a copy of my account history attached. They said as of now it wasn’t possible to get it on their website but they are working to add a more robust online system soon. Great service!
I called Sanitary District today to get a credit on my bill and I had the one of the best experiences with an employee by the name of Theresa. She was kind, helpful and didn’t have the sound of just doing her job. Her demeanor was more like a friend. I wish more customer service reps were as nice and helpful.
MS Teresa B was the best customer service rep I have ever dealt with period. Patient, great listener, problem solver. Whatever yall paying her, pay her double and clone her. …
By far the best run utility company in this area. They answer the phone, they treat you with respect and always solve any issue you might have. Tricia is one of the nicest people I have ever had the opportunity to speak with. A+ to GPSD keep up the good work.