I have been so pleased with the superior customer service I have received from all the customer service representatives here. They are all so polite and helpful, especially Alexia!
Don’t take payments of bill, horrible customer service, power goes out a lot and normally takes forever to be fixed. Over charging, double charging. Worthless.
Middle of winooski power out on entire block still investigating after an hour no new info, when I lived in Burlington and had Burlington electric they would have already fixed it
Have been a customer for personal and business for the past 15+ years… Always impressed with the customer service received. Power is always restored timely after a storm!!
The smallest inch of snow and the entirety of vermont loses power. No estimates on when any of it will be fixed either, reported at 6 in the morning, nothing by 1 p.m. What kind of power company in Vermont loses power to the entirety of Vermont during a single snow storm.
Lost power due to a squirrel climb to and cause transformer blew out. GMP cam within 30 minutes to resolve issue had power back…thanks .Great Service…GMP
I called with a question about our house’s grounding prior to foundation work and the customer service representative was very informative and friendly about what their concerns were and which ones were the homeowner’s responsibility. It was quite clear and helpful.
Like most businesses, it’s difficult to get a human on the line but once you do they were helpful. The text on the website needs to be edited so that the directions are more clear when setting up auto payments and other navigational issues.
What a horrible company they are so rude I called because the app charged me double for this month and wanted a refund I said no I really need the money as I’m barley making ends meat as is with her attitude said well I’m not mailing out …
Their website is a disaster. I think they have severe management problems. I’ve been a customer for fifteen years, never late, my credit card expired, I went into the website updated it, got a confirmation it was updated, then three weeks …
We have had excellent customer service from GMP for almost 40 years. They are great to work with if you are untested in solar. Love the way they are working towards renewable energy sources.
as a landlord, when tenants set up accounts they bill both and never shut down old accounts. They claim “we never got it” 3 times in a row when we have confirmed emails and faxes. I thought airlines were bad. Worst run business in …
Nothing but a bunch of Criminals. I have 3 computers running 24/7 this month’s Bill DOUBELED since February and March April! Same computers running nothing has changed we don’t even have the air conditioners in yet. I felt I was getting …
GMP has a right of way through our property. They are replacing poles, which involves a lot of site work and heavy equipment coming through. They have bent over backwards to make sure that they respect our wishes and are leaving the property better than they found it.
Tried to pay a past due bill that I wasn’t even aware of. The needed permission from my husband to allow me to pay it. My husband is Active duty and wasn’t able to call them. So I guess they don’t need their payment that bad. He’ll call when he can.
I called Green Mountain Power twice since I got disconnected the first time, and both women I spoke with were less than friendly. THe only question I had was the Annual electricity usage per year we had paid for our home. This was for a …
Someone took the time and effort to provide a review.
Since living here in Cornwall over the past 5 years, we have lost power a few or more times. The company electricians have responded efficiently to restore …
Wanted to give a shout out to Jody at GMP and the 2 men he sent out to check on my electrical issue. The 2 men showed up within minutes , called me and took the time to show and explain what was happening with my electrical system. I …
If I could leave no star I would, GMP aka Green Mountain Predators. You have to be in line with the devil to be able work customer service at a place like this and somehow they have no problem finding them. Straight robbing the poor with …
The app is never accurate to what your actual balance is. Random fee charges, one time I had and extra 100$ added to my account so I called them and they kept arguing with me so I hung up and just paid it. One month I’m on a payment plan …
Have been trying to get tree branches in the powerlines taken care of for over a year. Most houses on our street have the same problem. We are not allowed to take care of it ourselves, GMP has to take care of it but they seem to not care. …
I don’t know why GMP has such a low review score on Google. Their app and website are easy to use, the people over the phone are friendly and very helpful. I’ve always had a good experience.
This is a really great group of people to work with. The office staff, and the Linemen, are very friendly and accommodating. It’s always a good experience having them help out with a job.
Disconnected me 3 times within a month and a half after losing a baby. Wouldn’t work with me on anything, even while actively making payments through the months they disconnected for…
Just made a phone call asking about help with my hot water heater. Seems like a mixing valve they installed when putting in a new tank is failing and I’m sending hot water back into the system. I was told they contract out for this and …
Absolute scam of a company. Random charges, double Billings, constantly raising rates with no warning, and (of course) any time you try to fix an issue their website doesn’t work whatsoever and no one answers the phones. This company …
These guys are bumbs. I had my Christmas turkey roasting and the power went out and we lost that bad boy because they didn’t get the power back up for over 6 hours. I would rather churn butter than have GMP as my provider, feel like I live in Uganda right now.
They refuse to trim branches which are over their power lines during the summer months and in winter storms the power is cut off, endangering the lives of the elderly and disabled. Then they take days to restore things to normal. They have turned Vermont into a third-world country.
Just got off the phone with a GMP payment center. Lady is giving me attitude because she cannot do her job properly. It took GMP 5 calls to get our phone number and address correct. Get your act together GMP you deserve bad rating, to bad there is no substitute for your services.
Just hung up after being on hold for thirty minutes
I would like to know the location to go there to pay electricity bill.
left 3 msgs regarding net metering, no call back
Thx U for the prompt reply to this morning power outage in W Berlin. Really appreciated!
Not great customer service. Had to pay a security deposit for electricity just to switch the name on the account (I’ve never heard of that….ever)
Large deposit required for first time user which is kind of odd, website doesnt work well, particularly bill pay options. Crappy customer service.
Power off @ 11.56
Truck through @ 12.25
Power restored @ 12.40 …
Green Mountain Power is no good. Too expensive and poor service. Should report them to the state and have them check this place out.
Poor customer service, no explanations on errors on bill. If I was legally allowed to switch companies I would.
I have been so pleased with the superior customer service I have received from all the customer service representatives here. They are all so polite and helpful, especially Alexia!
Don’t take payments of bill, horrible customer service, power goes out a lot and normally takes forever to be fixed. Over charging, double charging. Worthless.
Middle of winooski power out on entire block still investigating after an hour no new info, when I lived in Burlington and had Burlington electric they would have already fixed it
Have been a customer for personal and business for the past 15+ years… Always impressed with the customer service received. Power is always restored timely after a storm!!
The smallest inch of snow and the entirety of vermont loses power. No estimates on when any of it will be fixed either, reported at 6 in the morning, nothing by 1 p.m. What kind of power company in Vermont loses power to the entirety of Vermont during a single snow storm.
Lost power due to a squirrel climb to and cause transformer blew out. GMP cam within 30 minutes to resolve issue had power back…thanks .Great Service…GMP
I was helping my boyfriend set up an account with gmp. We where in the car. She was awful.
I have always been happy with my service. Response time to power issues are reasonable. Customer service calls answered quickly and efficiently.
I called with a question about our house’s grounding prior to foundation work and the customer service representative was very informative and friendly about what their concerns were and which ones were the homeowner’s responsibility. It was quite clear and helpful.
Like most businesses, it’s difficult to get a human on the line but once you do they were helpful. The text on the website needs to be edited so that the directions are more clear when setting up auto payments and other navigational issues.
What a horrible company they are so rude I called because the app charged me double for this month and wanted a refund I said no I really need the money as I’m barley making ends meat as is with her attitude said well I’m not mailing out …
Their website is a disaster. I think they have severe management problems. I’ve been a customer for fifteen years, never late, my credit card expired, I went into the website updated it, got a confirmation it was updated, then three weeks …
Never open. No one to talk to to settle my issue
We have had excellent customer service from GMP for almost 40 years. They are great to work with if you are untested in solar. Love the way they are working towards renewable energy sources.
as a landlord, when tenants set up accounts they bill both and never shut down old accounts. They claim “we never got it” 3 times in a row when we have confirmed emails and faxes. I thought airlines were bad. Worst run business in …
Nothing but a bunch of Criminals. I have 3 computers running 24/7 this month’s Bill DOUBELED since February and March April! Same computers running nothing has changed we don’t even have the air conditioners in yet. I felt I was getting …
GMP has a right of way through our property. They are replacing poles, which involves a lot of site work and heavy equipment coming through. They have bent over backwards to make sure that they respect our wishes and are leaving the property better than they found it.
Tried to pay a past due bill that I wasn’t even aware of. The needed permission from my husband to allow me to pay it. My husband is Active duty and wasn’t able to call them. So I guess they don’t need their payment that bad. He’ll call when he can.
I called Green Mountain Power twice since I got disconnected the first time, and both women I spoke with were less than friendly. THe only question I had was the Annual electricity usage per year we had paid for our home. This was for a …
Someone took the time and effort to provide a review.
Since living here in Cornwall over the past 5 years, we have lost power a few or more times. The company electricians have responded efficiently to restore …
Wanted to give a shout out to Jody at GMP and the 2 men he sent out to check on my electrical issue. The 2 men showed up within minutes , called me and took the time to show and explain what was happening with my electrical system. I …
If I could leave no star I would, GMP aka Green Mountain Predators. You have to be in line with the devil to be able work customer service at a place like this and somehow they have no problem finding them. Straight robbing the poor with …
The app is never accurate to what your actual balance is. Random fee charges, one time I had and extra 100$ added to my account so I called them and they kept arguing with me so I hung up and just paid it. One month I’m on a payment plan …
Have been trying to get tree branches in the powerlines taken care of for over a year. Most houses on our street have the same problem. We are not allowed to take care of it ourselves, GMP has to take care of it but they seem to not care. …
I don’t know why GMP has such a low review score on Google. Their app and website are easy to use, the people over the phone are friendly and very helpful. I’ve always had a good experience.
This is a really great group of people to work with. The office staff, and the Linemen, are very friendly and accommodating. It’s always a good experience having them help out with a job.
Disconnected me 3 times within a month and a half after losing a baby. Wouldn’t work with me on anything, even while actively making payments through the months they disconnected for…
These good people spent all day out in the cold restoring power to thousands of people. Real heroes who are greatly appreciated…! Thank you GMP…!
Just made a phone call asking about help with my hot water heater. Seems like a mixing valve they installed when putting in a new tank is failing and I’m sending hot water back into the system. I was told they contract out for this and …
Why would you leave it looking like this for months? You said you’d be back.
Absolute scam of a company. Random charges, double Billings, constantly raising rates with no warning, and (of course) any time you try to fix an issue their website doesn’t work whatsoever and no one answers the phones. This company …
These guys are bumbs. I had my Christmas turkey roasting and the power went out and we lost that bad boy because they didn’t get the power back up for over 6 hours. I would rather churn butter than have GMP as my provider, feel like I live in Uganda right now.
They refuse to trim branches which are over their power lines during the summer months and in winter storms the power is cut off, endangering the lives of the elderly and disabled. Then they take days to restore things to normal. They have turned Vermont into a third-world country.
Just got off the phone with a GMP payment center. Lady is giving me attitude because she cannot do her job properly. It took GMP 5 calls to get our phone number and address correct. Get your act together GMP you deserve bad rating, to bad there is no substitute for your services.