Waste Connections is an integrated solid waste services company that provides waste collection, transfer, disposal and recycling services in the U.S. and Canada. Call or click today to learn more about the services we offer!
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
1333 Oakland Rd, San Jose, CA 95112
(Translated by Google) Nothing special! It’s just like other recyclers…
(Original) …
The worst service ever
just applied, fingers crossed
their phone picks up, but no sound
Outdoor dinner set and a barbecue
Receptionist was rude and hung up on me
Very poor service friendly not GD in calls back I phoned on a weekend never received a response back very unpersonal,🤔🤔😑😑 …
The agent who is helping me is great and helpful. Thank you so much.
West valley has been helpful and responsive, thank you especially to Ester!!
Nothing is more irritating to me than being on hold for over 30 minutes constantly hearing that service and customer satisfaction are important to the company
Horrible! 2 weeks and still no results for my disabled and elderly uncle after the garbage collectors broke my uncle’s can now over 2 weeks ago. New Management please!!!!!
No one answers the phone I have held for hours over the past couple of weeks. I was supposed to have some containers delivered and they did not show up, and I can not get a live person on the phone.
They missed my entire street if recycling. Called them 2x, they said would send a truck 3 days later nothing. Recycling still sitting on the street. Horrible.
Thank you!
You guys go above and beyond.
Thank you for taking that big pile of furniture from my curbside.
I truly appreciate your efficiency and punctuality.
I want my garbage cart replaced, and for six months, I was kept being promised it’s going happen the next week. I now gave up. They now stopped replying to my emails and letters.
If you ever call Green Team, talk to Mona!! She is so responsive, professional, and kind!! Great service, thanks!!
Laura was great. I’m very pleased
They have a useful app that tells you what days garbage and recycling is being picked up. And tells you what to do when you want to get rid of various items.
Called to schedule an appointment for electronics pick up and got a polite young lady on the phone. She answered all my questions with no ambiguity and was polite throughout! …
I called and they answered right away. They arranged free pickup of old broken junk items like water heater within 7 days. Very professional and helpful tips.
Thank you for your excellent website. I left a message for pickup and was pleasantly
surprised to get a phone call from your team and the young lady on the phone was …
My experience has been a horrible one. I would give them 0 stars but then I could not post this post. At least 6 or 7 times they have not picked up my garbage when they have picked up the rest of the garbage on the street. I have called …
These guys are the best. Always on time and they have a great friendly attitude
There is nothing positive I can say about this company. Since we switched to this service, not by constituent choice, our garbage gets picked up before 630 am TWICE a week, gets skipped on occasion and costs 40% more. Who made this …
They are very efficient and pick up all our recycling, yard clippings and home trash early in the day. They always send us a smile and wave along the way. Never a problem. Always a pleasure⭐️
Their wait time is always at least 15 minutes long, which I can’t blame them for (maybe they’re understaffed or a lot of people keep calling to complain). Main issue is that their calls drop half the time and they don’t attempt to call …
I have been trying to get hold of them to schedule some additional house hold items for the past 3 days and each time the wait time is almost an hour and after that it asks to leave a message. No one called back within the 24 hours that they promised. Not at all happy with their service.
How many complaints will it take before you make a change. Just scroll down this Google board. …
Sonya, was very helpful and kind over the phone in helping me in a missed pick up. thank you
Just wanted to give a huge thank you and shout out to Alberto, one of the drivers! Mom had a tenant move out and just leave a ton of junk in the unit as well as in the common trash area and Alberto was driving that day and saw us looking …
I had an excellent experience with the team! Answered my call promptly and got what I needed to be done! Shoutout to Carrie for being so sweet!
I called to report a safety hazard on my street. This was a queen sized mattress that is blocking the entire sidewalk. I am disabled. I cannot move around this hazard. The staff member who answered my call to customer service was less …
Constantly broken trucks. Have to take the garbage back into the house and bring it out again the following day in the hopes that these people can get their trucks running. Happens every couple weeks. What a poorly lead and run company. …
Over two months ago we requested new garbage cans as ours were broken. It took over a month to see our new cans and it’s now nine weeks later and they have still not removed our old can, despite assurances they would and signs on the can …
Extremely lazy customer service. I emailed them to inquire about the types/sizes of items they pick up for recycling to avoid wasting everyone’s time. The sent several generic responses (there was some back and forth) that did not address …
Despite having a disability on file with the company, they refuse to pick up the garbage cans at the house. At first they were willing to at least bring them back to the house after emptying but now they don’t do that either. …
Driver damaged a Network cable because he went into the wrong entrance, reported the incident the same day to them and now it’s been over 2 months and they still can’t give me an answer or assume any type of responsibility for the damage! …
The worst customer service and the most expensive for anything. The customer service people on the phone are probably specially trained to stick to form questions and replies. Anything that deviates from their script, they will not hesitate …
Loathe this company. Raised rates through the roof and at the same time lowered the level of service. …
An easy 1 star.
My trash lid broke off so I made a request to have it repaired …
Garbage truck driver hit our security gate and damaged it beyond repair. We had a local gate company come out and replace the gate since they said it would be cheaper to replace than to straighten out and re-weld. Contacted green team …
I live on Venice Way in San Jose. Usually, the scooper misses about 20% to 30% of any of the yard waste that I put in the road gutter area, but this week, there was a very careful worker who scooped the area until almost all of the …
Poor customer service. Went to website and provided all the information to request service and received an email telling me to call them. When I called I was on hold for over 15 minutes. There is no point to the form Bc you have to repeat …
Spoke to keri
At green team what a great interaction
I felt heard and keri was gracious and her leadership is commendable …
We had a good experience with green team. We live in downtown San Jose and live in a multi family building. We called GT in advance and they agreed to come pickup a mattress and other large items. They were honest that they were backed up, …
If you have large items for pickup and try to make an appointment, be aware that this company views even the day of the appointment as just an estimate. I’ve now hauled my large 3 piece couch out to the curb and back to my garage twice so …
Wednesday afternoon my gardener informed me he was going to make a special clean up on Saturday of my yard and could I get 2 or 3 extra bins. I called and spoke to Lisa(?) and she made it happened even though I missed the time frame. 3 …
I have called a few times for large item pickups, receptacle replacements, and waste disposal. The customer service reps are always very polite and helpful. They make it so easy that it’s hard to understand why people would resort to illegal dumping.
Had a great experience with customer service agent Laura S. Friendly and helpful!
Hour long hold time on phone, only to be answered by a rude lady who acts like she owns you or something. Miss pickup for days even when you have pickup scheduled for someday between 6am and 6pm (no specific pickup windows either). Online …
After two calls over two months, still waiting to get our garbage cart replaced, even though they did promise to come and get it replaced. Nothing happened… …
My call was answered by Lisa. She set up my appointments for general junk removal. She answered all of my questions . She was patient, taking the time to educate me on what I could and could not place for pick up, even though the …
This is the first time I have my bulky items picked up by the green team. I have to say they did a great job. I know with other cities such as Redwood City, you can have only one large item such as mattress to be picked up even though you …
I called two weeks ahead to Green Team to schedule a pick-up of furnitures at my place. They set up a pick up date for me. After I placed all the items for pick up outside of the garbage closure in our community right on the scheduled date. …
We have been waiting for over a month to get a replacement recycling cart for our complex. Literally every week one drops in the truck and there is no proactive response. They clearly know that they picked up four cans and only three came …
The representative was awesome and helped me get several problems resolved on one phone call.
They often forget to pick up our weekly garbage. The wait time to get a customer service agent on the phone is too long.
The dumping furniture pickup is normally picked up when GT indicates, but because illegal dumpers just dump anywhere, it adds on to the pick up order. GT only picks up what is called in. Proactive drivers helps, sometimes they got them, sometimes they don’t…..
I’m giving 5 stars to the people taking the calls. All were very polite and professional support representatives. Thank you! …
We don’t always take the time to share the good experiences … So I wanted to acknowledge the Tuesday recycle truck Driver in our San Jose neighborhood. I think it’s truck number 951! He is very professional, always smiling and our …
I have never had an issue with them until moved to 95125 zip code. I have lived here six months and five different times the driver has neglected to pick up my broken down, cut up and bound cardboard boxes. He just leaves then there on …
San Jose offers free large item pickup, it’s super easy to call and schedule a free pickup, the staff is friendly and helpful. I had a bunch of tires to get rid of. Much easier than finding and paying a tire shop to dispose of tires. Thank you green team!
I work for a property manager as a maintenance coordinator. I was calling today to change a particular property into my company’s name. 1st time I tried to call around 10am I waited for 30 minutes and the call pushed me through to a vm …
The pick up folks don’t always give good pick up service but this team’s back office and call center are excellent! Everytime I submit an issue through my account they call right away and don’t make me wait days for a solution that wasn’t my fault.
EMPTY PROMISES!, I called 4 different days with a promise of cart exchange for broken cart. Each time I was told a day it would happen & of course it did NOT happen 😕. I’m extremely disappointed in Green Team. …
Service member on the phone was rude and condescending. I called them at 2022/7/14. The phone person clearly cared more about their procedures and rules than keeping a customer happy and taking responsibility for their screw-up. …
I guess my business is not important. I had to wait on hold at least 20 minutes. They still have not picked up. Perhaps you should get more customer service reresentatives. Try senior citizens they are more responsible.
Fantastic service! I called the number and I was the third in-line. Lisa picked up the phone and after a quick check on my name and info, my issue was resolved with all the corner cases covered and in less than 7 minutes! I can’t be happier. Excellent customer support to say the least.