(Translated by Google) I need the water I already have paid for it. And since January 21, 2021 they cut me off and I paid them, they don’t answer for anything. Rather the neighbors running PVC paipas wherever they want. Like nothing. …
Very prompt and helpful customer service, which I was very pleasantly surprised by. They went out of their way to help me when they didn’t necessarily have to.
Trying to call to set up service and the phone doesnt ring and just hangs up on me. And then I finally got it to ring and then no one answers. Then I can back and again it just hangs up on me.
I tried to contact customer Service by phone and the automated message said To email them because they have high call volume then when I emailed them they told me to call the number. What a waste of time
Every time I’m trying to pay my bill online, it’s a problem. What’s the purpose of having after hour workers? If they can’t help you with your account.
Absolutely the worst utility company I deal with, constantly have to update phone information, cuts water off over a week before due date, will not send a paper bill to my address having constantly asked.
They did work at my neighbors, ended up digging up part of my driveway and tractor tracks in my front yard. Never spoke to us, use left an orange cone in my driveway. Got home and surprise
Greenville Water uses chloramine. People complain about skin, digestive, and respiratory symptoms wherever it’s used. Because of health effects from chloramine, Hannibal, Missouri citizens voted to stop the use of chloramine and switch to chlorine and GAC. The vote was April 4, 2017.
Recently bought a trailer from My Fiances cousin and went to call the water company to have them come cut the water on in my name so that we could have water well needless to say they refused to come cut my water on Because My Fiance was …
I’ve had a great
experience so far. Water was easily turned on on schedule and when I called they gave me an estimate of how much my first bill would be.
Website is terrible. It almost never works. You get charged a fee to do it over the phone. That’s the problem when a business has no competition or is run by the state. So dysfunctional you can’t even take my money. Get it together!
Why on Earth does the call service give an estimated wait time of “less than one minute” regardless of your place in line? And why on Earth did I just wait 2 hours and 15 minutes to be told by an automated voice that the phone service is down?
Greenville water is the absolute worst company iv ever dealt with, they website is awful the auto-pay didn’t work and it went on my credit and i cant log in even though iv changed my password several times.
Paid my bills, they still turned it off. With no alternative there is no recourse unless I move. Shameful, money grubbing behavior. Just how it goes to be a customer in good standing.
I know for a fact this Place don’t care about the reviews this is a major utility company you would think they care but they don’t smh Lord Save Greenville S.C before something major happens
It amazes me that Greenville Water can charge a base fee regardless of when the water is turned on and off. It’s like double billing when these fees are not pro-rated. Landlords and tenants are being ripped off.
For some reason, they did not pick up my trash this week.My pick up day is Thursday (that is what I was told when I set up my account) and ai sat it out Wednesday night. They never showed up! They need to come on Monday!!!
Always problems with online bill pay system. Fee is charged to pay by phone. Seldom get an answer if you try to speak to an actual person about making payments. Very frustrating! Driving to a payment location is not how we do things in 2020.
Was selling my house so water needed to be on for inspection. The water was used for a few minutes, as the house was unoccupied. Received a bill for $40.79! That is outrageous! Highway robbery! Shame on this company!
I’ve just never used this water company yet it’s hard to speak with a live person to get information my bill seem to be extensively high anyone got the same concern 😳😳 …
They have no clue what to tell you when there’s an issue. “ 99 percent of the time it’s the owner’s problem” is what I was told. Even though my large subdivision in Simpsonville had issues before they can’t help me! But your call is recorded for “Training Purposes”
The website and online payment system are complete and utter garbage and their customer service is horrendous. I would’ve given them 1 star but luckily Greenville water tastes wonderful! Oh, and like reviews really matter. It’s not like we can choose who our water or power company is. 🙂
Looks like you have plenty of money for a fancy looking building downtown but your website is barely functional for online pay…always have paid utilities online and this company has the worst online service….y’all need to get on Duke power’s level their app is very user friendly…
I can say from experience that the building itself is nice (they hosted a meeting of a computer club i was in once). and our water is fresh, so they must be doing there job. taking away one star due to bad website layout- the CSS is an absolute nightmare to navigate! it hurts my eyes just looking at it!
Customer service sucks. They will keep you on the line for over 1 hour and never answer. Estimated time keeps changing to higher and higher number of minutes. Ridiculous honestly. They should get more people in to work.
I’ve lived in a few cities in different states and the water bill here in my apartment in Greenville is by far the highest! You think with as much money as they take in the website would be functional and you could pay online but forget it…I’ve had to pay over the phone for two years now!
They will bill you after you’ve moved and won’t send you the bill. I always got my bill thru email and they never sent me a bill. Over a year later it ends up getting taken from my tax refund with exorbitant fees included.
Lol joke of Place the supervisors will duck and dodge you, good luck trying to talk to one.. I Called for new service this place had my name wrong tried to bill me for two different addresses and still had my name wrong after I provided an ID I paid Over 500 to Get my water on SMH
The customer service at Greenville Water is good. Try dealing with Duke Energy and then tell me GW has a customer service issue. The water is awesome tasting and the bills for such good water are super reasonable. If only ReWa were as inexpensive. Good job Gee-dub!
Greenville water is horrible. They have very rude customer service agents. They’re very unwilling to assist very unempathetic and their online website is very unuser friendly.
This company was fabulous, efficient and reasonably priced. We had a problem with an irrigation pump that another company put in. Chris came out and fixed it n short order. We were impressed by his knowledge, cool calm demeanor and …
Why does “contact us” take a customer to this site? I would like to email someone at Greenville Water System. You either don’t want to allow me to do that or want to make it difficult. That’s what we get when there is no competition. …
The quality of the water is good. However, if you study your bill this month you will find that they have added a Metro Connect Charge. This is completely ridiculous. And were there any hearings about this charge and was it approved by the …
I’ve never had a problem with Greenville Water Systems. I make my payments through automated service and any interaction that I’ve actually had with a customer service rep has been great.
I do not have any complaints with the company itself but your supervisor, Meredith is very rude. Myself and several others that I know have spoken to her in the past and each time she has talked very ill mannered. It would be nice if you …
Terrible company, and customer service .
Who authorized all of these “entities” charges. Just one big rip off!!
They all have volume and base charges for the same water!! …
When I received my July bill with an added charge for MetroConnect, I scanned the website to gain an idea of the new billing and was very surprised by what I found. I entered a question in the message window provided and took a walk to …
I know that this company doesn’t care. They run a legal scam that’s the only way I know how to say it. For years we payed our bills quarterly(every 3 months) now we pay monthly for what seems to my budget to be the same amount. My wife and …
This is the worst water company I’ve ever done business with. These guys shut my water off for 33.60 just 10 minutes ago then make me pay 40.00 additional for a reconnection fee.
Absolutely awful people. My 82 yearold neighbor forgot to pay her bill ONCE. And they didnt send any notification about cutting off service. No letters not even a phone call. She found out when the water stopped working while she was …
It should be illegal to do what this company does. They didn’t notify me for 2 weeks that I was past due. They come out shut my water off and then the worker circles my house and comes into my yard three times to make sure I didn’t turn it on. Screw these guys. If there was another option for a water company I would have gone with them.
If I could give it a 1/2 star, that would be more accurate. I signed up for water to be turned on, and they said they need the deed to the home in order to do it. So it was emailed days ago, and then it was CONFIRMED BY THE WATER COMPANY, …
Excellent customer service. My family recently had a water leak and our bill went from approximately $50/month to $220/month. We had the leak repaired, and then contacted Greenville Water to see if they would help us out by pro-rating our …
They are not regulated by any entity except the elite of Greenville County. They are horrible to work with! Understaffed! & Medieval the way they treat people. They started cutting the water off during Covid with no warning! Even between Christmas and New Years! We really need another provider or a regulatory agency!
We transferred our service from one address to another over 3 years ago and had to have our bill current to do so. Now suddenly, they claim we didn’t transfer service but instead set up a new account and owe them $128 from the old account. …
This company is the WORST!!!! My bill is $127 and they cut my water off! I have a 9 year old in here who can’t even wash his hands, both my fiancé and I are working & can’t even protect my son in the midst of a global pandemic! Currently getting legal advice bcuz this has to stop NOW!!!
We just moved away from Greenville and will miss the great tasting water. Pretty sure we will never have such great water at such an inexpensive price ever again. Will miss you Greenville Water. Thanks for the great water and service.
Who knew you had to pay the previous renters bill they left.my grandma has to pay $400 bc the old tenants she don’t even know them we can’t get an answer as of why it wasn’t her problem! Anything for money though
Website barely works, won’t let me add a card, got disconnected with no notification. Even have confirmation of payment, but was never told that it was declined. Paid their $60 reconnection fee because… what else do you do. Most …
I absolutely despise this money hungering company. You have 2.1 stars and thats to much. You should have 0. You have turned my water off 3 times during the pandemic when I made my payments and supposedly they were crossed in the computer. …
Called 4 days prior to needing a transfer of service. They only canceled service at my old residence and failed to complete the transfer to my new address leaving me without running water in a GLOBAL PANDEMIC. Not only did those employees …
Why in the world are all of these one star reviews on here? It appears all of the complaints on here are from unhappy customers due to unforeseen issues, pipes busting, leaks causing the bill to rise and an issue with the “contact us” tab. …
Between the landlord and Greenville water company, I don’t know who worst!! I had a leak with the water, and Greenville water told me it was the landlord responsibility. I called my landlord, and they told me it was the greenville water …
Unfortunately, I can’t say anything positive about Greenville Water System. I recently moved back to the area and switched bank accounts. In my human error, I forgot to change the auto draft to my new account. I was charged a $60 fee. I …
For a utility company this is surprisingly personal experience. I’ve had minor issues that were quickly resolved (usually by Bill, great guy, always gets things fixed with a professional and courteous approach). Service team is reasonably prompt and respectful of property.
They will cut your vital water off for the smallest balance. Shame on Greenville Water ( they wasted a fortune on a park out front nobody uses ) and shame on the State of SC for allowing customers who have no choice but pay for water to be treated to threats to turn their water off !
Despite having proof of transferring services into my name 2 months ago, they shut my water off and blamed it on my landlords. I never received a bill as they were all addressed to the previous tenant. They stated there was a record of the …
Worse company ever!! They’ll cut off your water if you missed one payment!! I’ve never missed a payment for over 5 years but the credit card on file expired in July. AUGUST 3rd they cut off the water for a Business! Just add a late fee …
Good morning. I was just filling my cats water bowl and thinking how great it is too have crystal clear, great tasting water delivered to my house (in pipes). I tell everyone that you’ve won awards for the quality of the water and I thank …
Made an online payment, but their website never updated the balance which led to a disconnection weeks later. Since you have to schedule a tech to come out and re-active your water, this company has developed a habit of cutting off your …
They disconnect your water without notifying you in any way. Their computer system screwed up when I bought a new house and lost the transfer of service information, so very soon after I moved in, the water got cut off. This caused sediment …
I have spoken to three customer service reps over the last several weeks. The most helpful, Tammy was to have her supervisor, Meredith call me. As I was at an appointment, I missed the call the next afternoon. I called back, got another …
Horrible company. Made my payment online, they disconnected my water. I have called all morning trying to get them to come turn it back on and their systems are down. First off, my bill was paid secondly if It was not, how do you go and …
I work at a upstate property management company and every encounter I’ve had with Greenville Water has been nothing but helpful. The representatives are prompt, will answer any questions you have, and will provide thorough explanations when needed.
If i could give Greenville Water a negative rating I would. Just read all the reviews before mine. This company is a scam artist and loves to take advantage of hard working citizens. No email notice, no disconnection call and they try and cut off my water. My bill was not due till January 7. Go get a real job!
This is the worst water company I’ve ever dealt with. I fell behind on my bill because I had to move, then I had covid and had to quit my job and the get another job where I took a significant paycut but they don’t care. They don’t care if …
Second month in a row Greenville Water cut my water off, by mistake. They had a cut off notice for the other apartment in my duplex, not mine. When you call the after hours they answer “Emergency” call center. But they will not dispatch …
Crooks! It’s pathetic what people will do to make money! My water bill was only 37 dollars! You turned my water off over that little money then added a 40 dollar fee to it… this is beyond disgusting to disconnect people water during a …
Wish I could leave 0 stars. Crooks!! Shut off my water DAYS before my bill was due. Why have a due date if you don’t follow it? Customer service is a total joke. Don’t expect any help from them. Horrid, wretched company and I wish that we …
We went on a month-long trip abroad. After returning back I noticed my bills was the same as the last month. I called their office to complain that why am I being charged the same exact bill from the previous month. They said my meter was …
I would do 0/5 if I could. They like to let you know that you need to make a payment late Friday and then the call center is closed all weekend so they shut you off first thing Monday morning. I know I should remember but jeez. Hope you …
Easily one of the most outdated and difficult to navigate websites I have ever seen. We deserve better from our public utilities. Shame on you Greenville Water
One service to bring water to your home, two services to treat the waste water, before August 2022 there we only two services, now three, makes 0 sense to have two sewer services.
Useless customer service. Had no water all day. Called Greenville water, no one answers, no one calls back, no one answers emails, no one picks up phone. Should be taking legal action tomorrow. Not how to treat customers.
I had trouble getting my account set up after moving to my new house. I had been a Greenville Water customer for three years already. They were switching to a new billing system right as I was trying to get my account set up, and …
Greenville water failed reading my water. I was paying my bill monthly they hit me with a 109 dollar bill because one of their parts failed and wasn’t reading my meter correctly. They made their failure on their end my problem. Which should be illegal. Greenville water loves ripping off their customers.
The Greenville Water System has the best drinking water in the country, with an amazing infrastructure. They have worked hard for many years to be the best at supplying water. Its time to get to work providing better customer service, and …
If I could give it a -1 star I would. Customer service staff is worst. The ladies on the phones are rude and difficult to work with. I would never thought someone would top DMV as far as customer service but you guys did! Great job!
We had a busted irrigation line and didn’t know until we came back from out of town. Yard and driveway was flooded. Called them and told them the situation but was told since it was an irrigation system, they wouldn’t be able to help with any type of bill reduction and essentially we’d just have to pay for all the wasted water.
They’ve changed their system you no longer get an email showing what you owe. Now you have to log into their system and they want you to pay their way instead of being able to pay through my Banks bill pay. Not always having the account …
Online payment almost never works, even if it does they don’t bother making the website useable on mobile devices. One of the most labor intensive and convoluted Pay by phones systems I have used. If you have a problem beyond that, good …
Had water for 1 month and then had it turned off. The bill is $149 and that is ridiculous!!! It’s a brand new townhouse!!! How can the water bill be that HIGH!!! SMH!!! Total rip off and they know you don’t have another option.
Bought this house and 6 weeks later the company was turning the water off. He was nice though and called in and they said nothing was due. 5 Stars for the service rep calling to confirm. Will notify BBB
Just got off the phone with Russel. He was rude and condescending. Waited on hold for an hour and a half with a simple question. Fortunately I’ve only had to call in with a question twice over the last 3 years. Both conversations have been …
I see exactly why this place have such a low rating and it’s unfortunate we don’t have another water source to use! From the overcharge of water to the old racist employees working there that answer the phone! To them having work done …
Did you really send out bills saying the cut off date was January 10 and then drive around town cutting off everyone’s water on January 3? Kudos to people who never get behind on their bills but I’m not one of those people. I was counting …
If only you could give 0 stars because this company deserves absolutely nothing more. We asked for the water to be turned on YESTERDAY (Friday) as we are moving into our new home today (Saturday), and surprise surprise some idiot forgot to …
If I could give a zero I would. The website doesn’t work; the phone system is all static. I keep getting voice messages that my bill is past due but I’m paid up to date. They rip landlords off when they need to use a little water between tenants.
I reported to the water company that the road has been damp for awhile, moss even growing on it. I just came home and they left the lid and hole wide open in my yard! It is a Friday evening, they are closed, and the weather is sweltering …
(Translated by Google) The worst service they have, they don’t answer calls, they don’t solve problems. …
(Translated by Google) I need the water I already have paid for it. And since January 21, 2021 they cut me off and I paid them, they don’t answer for anything. Rather the neighbors running PVC paipas wherever they want. Like nothing. …
Terrible business
Yep….rip offs 🐖 …
TERRIBLE
Great water Co
Terrible customer service.
Good customer service
Website not working
Terrible
Customer service is not a priority.
Worst ever company in the USA.
New sign-in is Terrible thanks
Terrible customer service! It seems to have gotten worse over the years.
Terrible customer service and they prove time and time again they don’t care.
This water company is terrible! I wish we didn’t have to use this company
You guys are great! Thank you so much for what you do! The Music Place 🎸🎹🎵🎵 …
I have never had one bad experience with this company
Best water, worst billing system!
GWS billing “system” is anything but. WORST.BILLING.SYSTEM.EVER. Think 80’s technology and snail mail, and you’ve got it.
Excellent water and great service. The best quality water I have ever had!
Hope you don’t plan to get through to their customer service, because you won’t.
The customer service operator was very nice until she just hung up the phone on me without asking if there was anything else I needed
Can’t pay online with my phone. Plus the price went up when we left the 3 month bill almost 3 times as much.
Very prompt and helpful customer service, which I was very pleasantly surprised by. They went out of their way to help me when they didn’t necessarily have to.
The Phone number has been disconnected?!? The website has changed and doesn’t accept my log in info. So frustrating!
Trying to call to set up service and the phone doesnt ring and just hangs up on me. And then I finally got it to ring and then no one answers. Then I can back and again it just hangs up on me.
Caller number 35. Estimated wait time 39 mins…….lmaooooo. IRS is faster
Had a question about my bill and called in and Tammy was very helpful
Poor service someone keeps redirecting my calls
I tried to contact customer Service by phone and the automated message said To email them because they have high call volume then when I emailed them they told me to call the number. What a waste of time
Every time I’m trying to pay my bill online, it’s a problem. What’s the purpose of having after hour workers? If they can’t help you with your account.
Wish I could leave zero stars but they dont care anyway. Not like we can take our business elsewhere.
When I signed up, you emailed me my password in an unencrypted email. Seriously? Is my credit card info safe?
Every time I call I am hold for 45 minutes just to talk w someone about my bill!! It is awful..
Very polite and excellent customer service
They ignored my call when I tried to pay my bill. I believe a class action lawsuit it needed here.
Absolutely the worst utility company I deal with, constantly have to update phone information, cuts water off over a week before due date, will not send a paper bill to my address having constantly asked.
It’s terrible how they treat the citizens of Greenville only because they know it’s nothing we can do we need water to survive!!
They did work at my neighbors, ended up digging up part of my driveway and tractor tracks in my front yard. Never spoke to us, use left an orange cone in my driveway. Got home and surprise
I always have a bad experience with customer service
Greenville Water uses chloramine. People complain about skin, digestive, and respiratory symptoms wherever it’s used. Because of health effects from chloramine, Hannibal, Missouri citizens voted to stop the use of chloramine and switch to chlorine and GAC. The vote was April 4, 2017.
Recently bought a trailer from My Fiances cousin and went to call the water company to have them come cut the water on in my name so that we could have water well needless to say they refused to come cut my water on Because My Fiance was …
I’ve had a great
experience so far. Water was easily turned on on schedule and when I called they gave me an estimate of how much my first bill would be.
Website is terrible. It almost never works. You get charged a fee to do it over the phone. That’s the problem when a business has no competition or is run by the state. So dysfunctional you can’t even take my money. Get it together!
We had a water main bust and our bill was outrageous. Tracy from Greenville Water was super nice and helpful and made adjusting our bill a cinch. 🙂
Why on Earth does the call service give an estimated wait time of “less than one minute” regardless of your place in line? And why on Earth did I just wait 2 hours and 15 minutes to be told by an automated voice that the phone service is down?
Greenville water is the absolute worst company iv ever dealt with, they website is awful the auto-pay didn’t work and it went on my credit and i cant log in even though iv changed my password several times.
Paid my bills, they still turned it off. With no alternative there is no recourse unless I move. Shameful, money grubbing behavior. Just how it goes to be a customer in good standing.
Wish I could do a 0. I had a credit of $7 on my account, A CREDIT, and they turned my water off. I have a 4 and 6 year old. How is this not illegal?
I know for a fact this Place don’t care about the reviews this is a major utility company you would think they care but they don’t smh Lord Save Greenville S.C before something major happens
It amazes me that Greenville Water can charge a base fee regardless of when the water is turned on and off. It’s like double billing when these fees are not pro-rated. Landlords and tenants are being ripped off.
For some reason, they did not pick up my trash this week.My pick up day is Thursday (that is what I was told when I set up my account) and ai sat it out Wednesday night. They never showed up! They need to come on Monday!!!
Always problems with online bill pay system. Fee is charged to pay by phone. Seldom get an answer if you try to speak to an actual person about making payments. Very frustrating! Driving to a payment location is not how we do things in 2020.
Was selling my house so water needed to be on for inspection. The water was used for a few minutes, as the house was unoccupied. Received a bill for $40.79! That is outrageous! Highway robbery! Shame on this company!
I’ve just never used this water company yet it’s hard to speak with a live person to get information my bill seem to be extensively high anyone got the same concern 😳😳 …
They have no clue what to tell you when there’s an issue. “ 99 percent of the time it’s the owner’s problem” is what I was told. Even though my large subdivision in Simpsonville had issues before they can’t help me! But your call is recorded for “Training Purposes”
The website and online payment system are complete and utter garbage and their customer service is horrendous. I would’ve given them 1 star but luckily Greenville water tastes wonderful! Oh, and like reviews really matter. It’s not like we can choose who our water or power company is. 🙂
Been a client for 27 years. Change banks and missed a payment. Water was cut off with out a email or call. Criminal
Looks like you have plenty of money for a fancy looking building downtown but your website is barely functional for online pay…always have paid utilities online and this company has the worst online service….y’all need to get on Duke power’s level their app is very user friendly…
I can say from experience that the building itself is nice (they hosted a meeting of a computer club i was in once). and our water is fresh, so they must be doing there job. taking away one star due to bad website layout- the CSS is an absolute nightmare to navigate! it hurts my eyes just looking at it!
Customer service sucks. They will keep you on the line for over 1 hour and never answer. Estimated time keeps changing to higher and higher number of minutes. Ridiculous honestly. They should get more people in to work.
I’ve lived in a few cities in different states and the water bill here in my apartment in Greenville is by far the highest! You think with as much money as they take in the website would be functional and you could pay online but forget it…I’ve had to pay over the phone for two years now!
Attention customers
This company is using everything in their power to make life miserable for you …
They will bill you after you’ve moved and won’t send you the bill. I always got my bill thru email and they never sent me a bill. Over a year later it ends up getting taken from my tax refund with exorbitant fees included.
Worst billing department I’ve ever encountered!
Lol joke of Place the supervisors will duck and dodge you, good luck trying to talk to one.. I Called for new service this place had my name wrong tried to bill me for two different addresses and still had my name wrong after I provided an ID I paid Over 500 to Get my water on SMH
The customer service at Greenville Water is good. Try dealing with Duke Energy and then tell me GW has a customer service issue. The water is awesome tasting and the bills for such good water are super reasonable. If only ReWa were as inexpensive. Good job Gee-dub!
Greenville water is horrible. They have very rude customer service agents. They’re very unwilling to assist very unempathetic and their online website is very unuser friendly.
This company was fabulous, efficient and reasonably priced. We had a problem with an irrigation pump that another company put in. Chris came out and fixed it n short order. We were impressed by his knowledge, cool calm demeanor and …
Why does “contact us” take a customer to this site? I would like to email someone at Greenville Water System. You either don’t want to allow me to do that or want to make it difficult. That’s what we get when there is no competition. …
The quality of the water is good. However, if you study your bill this month you will find that they have added a Metro Connect Charge. This is completely ridiculous. And were there any hearings about this charge and was it approved by the …
I’ve never had a problem with Greenville Water Systems. I make my payments through automated service and any interaction that I’ve actually had with a customer service rep has been great.
I do not have any complaints with the company itself but your supervisor, Meredith is very rude. Myself and several others that I know have spoken to her in the past and each time she has talked very ill mannered. It would be nice if you …
Terrible company, and customer service .
Who authorized all of these “entities” charges. Just one big rip off!!
They all have volume and base charges for the same water!! …
When I received my July bill with an added charge for MetroConnect, I scanned the website to gain an idea of the new billing and was very surprised by what I found. I entered a question in the message window provided and took a walk to …
I know that this company doesn’t care. They run a legal scam that’s the only way I know how to say it. For years we payed our bills quarterly(every 3 months) now we pay monthly for what seems to my budget to be the same amount. My wife and …
This is the worst water company I’ve ever done business with. These guys shut my water off for 33.60 just 10 minutes ago then make me pay 40.00 additional for a reconnection fee.
Absolutely awful people. My 82 yearold neighbor forgot to pay her bill ONCE. And they didnt send any notification about cutting off service. No letters not even a phone call. She found out when the water stopped working while she was …
It should be illegal to do what this company does. They didn’t notify me for 2 weeks that I was past due. They come out shut my water off and then the worker circles my house and comes into my yard three times to make sure I didn’t turn it on. Screw these guys. If there was another option for a water company I would have gone with them.
If I could give it a 1/2 star, that would be more accurate. I signed up for water to be turned on, and they said they need the deed to the home in order to do it. So it was emailed days ago, and then it was CONFIRMED BY THE WATER COMPANY, …
Excellent customer service. My family recently had a water leak and our bill went from approximately $50/month to $220/month. We had the leak repaired, and then contacted Greenville Water to see if they would help us out by pro-rating our …
They are not regulated by any entity except the elite of Greenville County. They are horrible to work with! Understaffed! & Medieval the way they treat people. They started cutting the water off during Covid with no warning! Even between Christmas and New Years! We really need another provider or a regulatory agency!
We transferred our service from one address to another over 3 years ago and had to have our bill current to do so. Now suddenly, they claim we didn’t transfer service but instead set up a new account and owe them $128 from the old account. …
This company is the WORST!!!! My bill is $127 and they cut my water off! I have a 9 year old in here who can’t even wash his hands, both my fiancé and I are working & can’t even protect my son in the midst of a global pandemic! Currently getting legal advice bcuz this has to stop NOW!!!
We just moved away from Greenville and will miss the great tasting water. Pretty sure we will never have such great water at such an inexpensive price ever again. Will miss you Greenville Water. Thanks for the great water and service.
Who knew you had to pay the previous renters bill they left.my grandma has to pay $400 bc the old tenants she don’t even know them we can’t get an answer as of why it wasn’t her problem! Anything for money though
Website barely works, won’t let me add a card, got disconnected with no notification. Even have confirmation of payment, but was never told that it was declined. Paid their $60 reconnection fee because… what else do you do. Most …
I absolutely despise this money hungering company. You have 2.1 stars and thats to much. You should have 0. You have turned my water off 3 times during the pandemic when I made my payments and supposedly they were crossed in the computer. …
Called 4 days prior to needing a transfer of service. They only canceled service at my old residence and failed to complete the transfer to my new address leaving me without running water in a GLOBAL PANDEMIC. Not only did those employees …
Why in the world are all of these one star reviews on here? It appears all of the complaints on here are from unhappy customers due to unforeseen issues, pipes busting, leaks causing the bill to rise and an issue with the “contact us” tab. …
Between the landlord and Greenville water company, I don’t know who worst!! I had a leak with the water, and Greenville water told me it was the landlord responsibility. I called my landlord, and they told me it was the greenville water …
Unfortunately, I can’t say anything positive about Greenville Water System. I recently moved back to the area and switched bank accounts. In my human error, I forgot to change the auto draft to my new account. I was charged a $60 fee. I …
For a utility company this is surprisingly personal experience. I’ve had minor issues that were quickly resolved (usually by Bill, great guy, always gets things fixed with a professional and courteous approach). Service team is reasonably prompt and respectful of property.
They will cut your vital water off for the smallest balance. Shame on Greenville Water ( they wasted a fortune on a park out front nobody uses ) and shame on the State of SC for allowing customers who have no choice but pay for water to be treated to threats to turn their water off !
Great people to work with fixed our water in
2 weeks!
Despite having proof of transferring services into my name 2 months ago, they shut my water off and blamed it on my landlords. I never received a bill as they were all addressed to the previous tenant. They stated there was a record of the …
Worse company ever!! They’ll cut off your water if you missed one payment!! I’ve never missed a payment for over 5 years but the credit card on file expired in July. AUGUST 3rd they cut off the water for a Business! Just add a late fee …
Good morning. I was just filling my cats water bowl and thinking how great it is too have crystal clear, great tasting water delivered to my house (in pipes). I tell everyone that you’ve won awards for the quality of the water and I thank …
Made an online payment, but their website never updated the balance which led to a disconnection weeks later. Since you have to schedule a tech to come out and re-active your water, this company has developed a habit of cutting off your …
Massive corporate building. Either understaffed or incompetent selling you water that you can’t even drink…wake up people!!
They disconnect your water without notifying you in any way. Their computer system screwed up when I bought a new house and lost the transfer of service information, so very soon after I moved in, the water got cut off. This caused sediment …
I have spoken to three customer service reps over the last several weeks. The most helpful, Tammy was to have her supervisor, Meredith call me. As I was at an appointment, I missed the call the next afternoon. I called back, got another …
Horrible company. Made my payment online, they disconnected my water. I have called all morning trying to get them to come turn it back on and their systems are down. First off, my bill was paid secondly if It was not, how do you go and …
The customer service is awful but they are a monopoly so much will not be done to improve it, I fear
I work at a upstate property management company and every encounter I’ve had with Greenville Water has been nothing but helpful. The representatives are prompt, will answer any questions you have, and will provide thorough explanations when needed.
Their automated system is HORRIBLE!!! And then the representative have such a bad customer service skills!
If i could give Greenville Water a negative rating I would. Just read all the reviews before mine. This company is a scam artist and loves to take advantage of hard working citizens. No email notice, no disconnection call and they try and cut off my water. My bill was not due till January 7. Go get a real job!
This is the worst water company I’ve ever dealt with. I fell behind on my bill because I had to move, then I had covid and had to quit my job and the get another job where I took a significant paycut but they don’t care. They don’t care if …
Can’t seem to get a bill sent to my house. I have to wait til it’s cut off to find out what I owe
Second month in a row Greenville Water cut my water off, by mistake. They had a cut off notice for the other apartment in my duplex, not mine. When you call the after hours they answer “Emergency” call center. But they will not dispatch …
Long wait times, line will randomly disconnect, and charged me a months bill after i moved out 2 months earlier
Crooks! It’s pathetic what people will do to make money! My water bill was only 37 dollars! You turned my water off over that little money then added a 40 dollar fee to it… this is beyond disgusting to disconnect people water during a …
Wish I could leave 0 stars. Crooks!! Shut off my water DAYS before my bill was due. Why have a due date if you don’t follow it? Customer service is a total joke. Don’t expect any help from them. Horrid, wretched company and I wish that we …
We went on a month-long trip abroad. After returning back I noticed my bills was the same as the last month. I called their office to complain that why am I being charged the same exact bill from the previous month. They said my meter was …
I would do 0/5 if I could. They like to let you know that you need to make a payment late Friday and then the call center is closed all weekend so they shut you off first thing Monday morning. I know I should remember but jeez. Hope you …
Easily one of the most outdated and difficult to navigate websites I have ever seen. We deserve better from our public utilities. Shame on you Greenville Water
One service to bring water to your home, two services to treat the waste water, before August 2022 there we only two services, now three, makes 0 sense to have two sewer services.
Useless customer service. Had no water all day. Called Greenville water, no one answers, no one calls back, no one answers emails, no one picks up phone. Should be taking legal action tomorrow. Not how to treat customers.
I had trouble getting my account set up after moving to my new house. I had been a Greenville Water customer for three years already. They were switching to a new billing system right as I was trying to get my account set up, and …
Greenville water failed reading my water. I was paying my bill monthly they hit me with a 109 dollar bill because one of their parts failed and wasn’t reading my meter correctly. They made their failure on their end my problem. Which should be illegal. Greenville water loves ripping off their customers.
The Greenville Water System has the best drinking water in the country, with an amazing infrastructure. They have worked hard for many years to be the best at supplying water. Its time to get to work providing better customer service, and …
If I could give it a -1 star I would. Customer service staff is worst. The ladies on the phones are rude and difficult to work with. I would never thought someone would top DMV as far as customer service but you guys did! Great job!
We had a busted irrigation line and didn’t know until we came back from out of town. Yard and driveway was flooded. Called them and told them the situation but was told since it was an irrigation system, they wouldn’t be able to help with any type of bill reduction and essentially we’d just have to pay for all the wasted water.
They’ve changed their system you no longer get an email showing what you owe. Now you have to log into their system and they want you to pay their way instead of being able to pay through my Banks bill pay. Not always having the account …
Online payment almost never works, even if it does they don’t bother making the website useable on mobile devices. One of the most labor intensive and convoluted Pay by phones systems I have used. If you have a problem beyond that, good …
Had water for 1 month and then had it turned off. The bill is $149 and that is ridiculous!!! It’s a brand new townhouse!!! How can the water bill be that HIGH!!! SMH!!! Total rip off and they know you don’t have another option.
Love everyone from Greenville Water! Customer Service reps are absolutely amazing and help with all billing issues. Freaking amazing group of people!!
Bought this house and 6 weeks later the company was turning the water off. He was nice though and called in and they said nothing was due. 5 Stars for the service rep calling to confirm. Will notify BBB
Just got off the phone with Russel. He was rude and condescending. Waited on hold for an hour and a half with a simple question. Fortunately I’ve only had to call in with a question twice over the last 3 years. Both conversations have been …
I see exactly why this place have such a low rating and it’s unfortunate we don’t have another water source to use! From the overcharge of water to the old racist employees working there that answer the phone! To them having work done …
Did you really send out bills saying the cut off date was January 10 and then drive around town cutting off everyone’s water on January 3? Kudos to people who never get behind on their bills but I’m not one of those people. I was counting …
If only you could give 0 stars because this company deserves absolutely nothing more. We asked for the water to be turned on YESTERDAY (Friday) as we are moving into our new home today (Saturday), and surprise surprise some idiot forgot to …
If I could give a zero I would. The website doesn’t work; the phone system is all static. I keep getting voice messages that my bill is past due but I’m paid up to date. They rip landlords off when they need to use a little water between tenants.
I reported to the water company that the road has been damp for awhile, moss even growing on it. I just came home and they left the lid and hole wide open in my yard! It is a Friday evening, they are closed, and the weather is sweltering …