Thank you greystone for all that you do for your customers and taking great care of us may God continue to bless y’all forever and ever I appreciate and love y’all!!! 💋 …
Zero star!! It’s freezing and get any updates on power outage status😞😞 We see no trucks out and working in our area?? Please fix this mess!! Going on day 2!!! …
The main phone number seems to be disconnected, been trying to pay my bill for a week online and by phone with no response. Quite ridiculous. Is anyone else having issue getting through to a live person???
Please dont use them if you can help it. Forgot one month to pay the bill (i know thats on me) when it was time to pay the next month i missed it by one day and they disconnected my service. Which i completely understand!! It is my …
Power goes off all the tine canr get a real person after hrs and cant get a eta of restoration even when u get a person never had these problems with georgia power its a shame we cant pick our power provider
This company practices unscrupulous behavior, cutting off service at inconsistent dates and charging unreasonable deposits to keep your service. Would not recommend to anyone.
Absolutely the most ridiculous set of protocols and SOP in the history of corporate BS!
Coupled with salty employees, they make for the worst customer experience on record!!!
The absolute worst power company everrrrrrrrrrrr! customer Service is horrendous and they are definitely all about money I get it but I don’t get it it’s horrible
Thank you for getting our power back on after Tropical storm Zeta knocked it out. All the power workers that stayed out long hours to get it up and going thank you.
Tried to find a place on their website so that I could change credit card information. Had to call Greystone and have them change it. This is easy to do on most websites.
Get out of the dark ages with poles and lines, and spend some of that money you rip off of us and install underground power lines. Get with the digital age or get out of town. Only gave you one star because it would not let me give you a zero.
Oh my GOD….. every times I called GreyStone Power, I cannot find a live operator to talk too. May someone tell me why or if they have the same problem also.
Heartless & irresponsible! Lost all documents I went through so much trouble to get for them when my grandmother passed away. Spent gas & time 3 separate occasions & was assured everything was in order only to find now there’s no records of …
I gave one star not that they deserve it but so that I could leave a comment, they are money hungry and greedy greedy people I just put money on my prepaid account ( because they charge 350 & up for regular account) Thursday & here it is …
This company has been the BEST for me and my family, the staff has always showed care and concern if we had any issues with a quick resolution. Thank you Greystone Power
Horrible company. I’ve had service with them at two locations. At the first, our power went out during a slight breeze. At the second, I was overcharged every month, and their customer service is atrocious.
Get ready to hold forever!!! Finally when they answered the phone the associate was rude and condescending. If we had another choice we would switch!! Also, don’t expect them to tell you of the member advantages. We’ve had service since September 2016 and we’ve never been told!!!!
Agree agree agree I have always hated this power company from years ago. Its so bad that if I was aware that this is the company that I was going to be using before I bought my house, I would have never bought it.
Where I choose to buy a home is impacted by who services the electricity for the property because as a current customer of Greystone, I never want to deal with them again.
Yes, like everyone else, I wish it didn’t cost so much. But they always work with me, when i need to make a payment arrangement. & they have even mailed a couple of checks of reimbursement!
Yo this apartment complex sucks soooo bad. The maintenance sucks, people at the leasing office sucks and their professionalism is the worst of them all. They have no sense of urgency and are completely asinine!!
We had a limb that was hanging over our main line. A crew of great guy’s came and went up in the bucket to remove it. They all were very nice and professional.
This company sucks gaystone my family tried to survive the 2 days with out power and all we get when trying to call for our power back is it will come back soon even tho that’s a lie if you want a good company with power go to gmc they have good power and prices overall this company is horrible well done gaystone well done.
Called to pay our bill and got a confirmation number. Money was never taken out of my account. Called again to confirm that they would be taking out my payment and they said yes they were not to worry about it. They then proceeded to shut …
So, I live at Arbor Place Apts in Douglasville. AN ENTIRE APARTMENT COMPLEX IS DOWN!! IT’S MID-JULY, ABOUT 126 DEGREES OUTSIDE AND AN ENTIRE COMPLEX IS OUT OF POWER AT 1:50 P.M. …
Power goes out way too often! If it’s drizzling outside the power goes out. Currently without power over a little rain smh. I need Georgia Power, because GreyStone is not the answer.
0 stars if possible. They don’t care about you or your family. I can home from work to no power, and even after paying my pre paid account quite a bit of money, me and my kids had no power all night and no food to cook. They have no emergency line or anything.
I stay in chatt hills georgia and my whole neighborhood has been out of power going on 3 days and no one has came out to handle the situation!! It’s beyond ridiculous!! Why!!! Smdh!!!
Went in because my wife passed away to settle her account.these people have no personality they definitely must not like their job on the way out I tried to pay the latest bill took out my bank card and they only take cash or check Hey Greystone it is 2018. Felt weird here.
The electric bill prices are to high. We don’t use power like the bill is saying especially on rainy days. They can’t even answer that question when I asked how my bill gets so high??? I be glad when I get solar energy.
I’m on pre pay. I had to go to the hospital so I couldn’t make it to pay my bill or put money in my account. My father in law that lives with be is on oxygen. They wouldn’t give me till noon to pay my bill to keep his oxygen on. Instead …
Honestly one star is too much for this company.. is there a word worse than garbage… this company makes me want to vomit eat it and vomit again… no customer service can’t talk to anyone… if the power goes out good luck getting anyone …
Why don’t you have an option so that you are NOT charged a convenience fee when paying your bill? Set up more kiosks for your customers. There are very few.
Honestly I have to say this has been way better than Ga power and cheaper , I moved from one side of the apartment complex from Ga Power to Grey stone and my average monthly bill dropped 75% which is shocking so experience for your self then draw your conclusion cause I love it
They worked non-stop to get our power restored within a timely manner after an unexpected storm too out 40,000 customers in our area.
Thanks as always Greystone Power!!
The only reason why I got this Crap-Service Is because Georgia Power does not service the Area . This is 2017 not 1998 please update as soon as possible this company is horrible ..
I used to work for a power company and can say the practices I have experienced from this company are very poor in comparison. I also find it humorous that individuals with personal interest in the company are posting on here attempting to improve an already poor score.
We’re a newer household with Greystone. It seems like every time it rains just a tad, the lights go out. We’re thinking we need either a generator or solar energy installed.
We’ve been without power since Thursday morning…. Crews have come and gone.. My whole neighborhood now has power except us.. All they have to do is connect the power to the house.. and all they have done is look at it and make notes.. WTH is going on???????
Can’t sign in to the app, web page won’t load, and from what I see here, I may as well not bother to call. What’s up Greystone? If I can’t get in to add money to my account, y’all sure will be quick to cut me off even though I have no way to get through to you. Nice job Greystone.
It is incredibly difficult to get a live person on the phone. You have to have a name of a person working there or a direct number…… frustrating to say the least. I just need to talk to someone!!! Worst phone system ever, it constantly circles back to the main menu.
They are OK only because I have prepaid but if its time to add money to my account and the systems are down during a holiday and they are closed don’t cut my lights off due to technicalities on your end and @ alma everyone’s situation is different so please stay in your Lane
You have the worst phone system that I have ever had the un-pleasure of calling. I tried to contact someone to set up an account and your system kept asking me for my account number. When I tried to get someone on the phone your system …
Great job, guys! I called to report an outage, and they got right on it, even tho it was dark, and suppertime, and past the end of an already full work-day. Here I am, an hour and a half later, with lights! You guys are wonderful. Thank you. God bless.
I have been with Greystone Douglasville since my children were babies and now they are grown and I have never had a problem and if I did Ms. Anne at the Douglasville store make sure it is fix and will not let me leave until I felt good about the resolution. Thanks Greystone for years of great service.
I just read a review about Anne Sloan, a customer service agent, at Greystone. I agree, she is great and very helpful. I have been a customer for 22 tears. Thanks Anne for all you do!
Greystone Power your services are deplorable!!!! Please invest in improving your services, especially in the Fairfield/Villa Rica area!!! We loose power daily ~ at the “drop of a hat” this is just ridiculous!!!!!
Why give an option to make a payment Extention when you cancel the call? An endless loop of confusion trying to talk to a representative just to be given no option to speak to anybody.
Just moved into a new home and my power was connected the day I told them I would like it, I had multiple questions since they were a new power company for me and they answered them all, no hesitations or doubt left on my mind. And no deposit at all!! Not even a service charge! Great company!
My bill was 335$ in December and 377$ for January thats $700 in 2 months that is crazy when im not even home 9hrs a day i live alone and my house isnt that big this is ridiculous they dont offer any payment plans or explanations other than …
Thanks Greystone Power for the quick response in cutting the tree limbs away from the power line that leads to my home before the bad weather arrived. Job well done…..Looks Good!!
There have been three outages in 2 weeks!!! This is ridiculous! Please fix the problem. This causes a major inconvenience when happening so frequently. Weather has not been the issue either time.
This company will do anything to anything to get money. They charged me a return check fee for a “invalid account number ” and I use this account all the time. The lies and deceit makes me want to move just so I don’t have to deal with this electric company anymore. RIDICULOUS
Found the customer service very average and billing service excellent. Since there is no real competition the company is pretty complacent. We need another real competitor and option. If their rates are that good then they should be …
No one answers the phone. Also there isn’t an outage map to help to assist their customers in time of power outages. Very poor and apparently antiquated system.
Over it. Second time I’ve been hit with a 25 $ e check fee. Any other time my checking account numbers are correct … now it’s incorrect. They can’t see if I have a profile and the website is super slow. Some of the customer service …
Lousy at customer service. Make you think the problem lies with you….even when it doesnt. Told me i had to turn the speaker off to correctly use pay-by-phone. WRONG….it still doesnt work. Said they were working on it….for two months now. You need to listen to the people who keep you in the money….period
Today some of your workers came to my house, to cut down some trees. After the he cutted down one of the trees low, I asked him why did he cut it too low. Then he got angry and started Telling me to go back to my country and that our people …
In the beginning I thought Greystone was going to be like Georgia Power sorry behinds, but they actually had a awesome representative that helped us out. I can say they are a good company and I have no complaints.
I miss GreyStone….I’m with GA Power and I just got a letter that I’m being penalized for late payments, in my opinion… GA Power doesn’t seem to care about their customers financial hardship. Google the increase from GAPwr! Welcome to 2020.
This is the worse power company in the entire universe! Horrible customer service, horrible service. The prepaid system sucks! I could go on and on! Phones don’t work, system fown so i can’t go online to pay my bill but they sure will cut my service over 2 pennies short. I need Georgia power back asap!!!
Nice job Greystone. 😠
They drove across my yard to trim trees back and had no respect for our property. Drove over plants, knocked over a bench, busted a vase, and left the yard littered with tree limbs. SMH. Yeah, great customer service… NOT! …
There system down for going on 2nd day. Trying to put money on my account. Cause I can’t see my account the server down I have made 27 phone calls with no answer. But if I don’t pay on account. They will forsure cut my power off. Greystone …
Hurricane Zeta .. we were without power for 24 hours! Greystone was out there working around the clock .. cold conditions .. away from their own families .. to get my neighborhood back up and running! I never lost faith!! Thank you 🙏 …
I have left 3 messages in 3 days about my street light being out, that I pay monthly for and still have not received a call back from them. So much for getting back to me in 4 hours or less, more like 4 months! This company SUCKS!
My bill jumped from $53 to $184 to $397 in 30 days! Nothing in my house has changed and they REFUSE to return calls or emails. They charge a ridiculous rate. How is it possible that my neighbor has a wife (stays home) and 2 kids, but their …
It saddens me to see so much anger and blame towards Greystone because deposits are high, services are disconnected, unforeseen power outages, etc… It’s always easier to point blame, but the bottom line is if we, the consumer, stuck to …
Has anyone else received checks for former residents ? I have been here almost 10 years and I have received multiple checks with different names . Today I received one as well as one for myself . I see no reason to issue monies to non …
I wish we had a option of zero stars…..I call and tried to make a payment(on time payment at that)but get charged for making a payment? This is ridiculous to get charged for trying to pay your bill. Then I asked whom can I talk to so I …
Horrible company with Horrible customer service. I wish I had another option for power in our area. Greystone lies and unfairly rips you off knowing that you have no resources. The way they are treating their members especially during a pandemic is deplorable.
I SEE MANY COMPLAINTS I GOT NONE…THE PAY AS YOU GO OPTION IS PERFECT…IVE BEEN WITH G.STONE FOR 5YRS AND IN THOSE 5YRS MY FAMILY ONLY SEES LIGHTS OUT AT BED TIME…THANKS GREYSTONE FOR ME THATS ALL THAT MATTERS. 💯 …
Let’s be clear they get 1 star because 0 isn’t possible. Power has knowingly been out for 5 hours. Called back to inquire and was informed the crew came 3 hours ago and talked to someone through the door. Not at this address!! Then he wants me to stand outside and flag the crew down in the cold and rain 😒😒😒 …
GreyStone SOP’s are really unbelievable. Good luck trying to reach them by phone. I did not even want to rate them at 1 star; it should be a -5 star rating. I have a rental property in Austell that is on GreyStone. Thank god my home is not …
Efficiency isn’t their strong point. They invite you to sign up online, but their software makes it impossible. Just tried calling them at 4:15 on a Thursday afternoon to add my wife’s name to the account, but at the first sound of a ring, …
NO customer service on the phone avg wait time of 19 minutes, with no results have called 12 times in five days had to create another account also had to send proof of deposit which was their receipt??? …
I was so surprised when I saw all of the negative comments here! We have been GreyStone customers for 16+ years and have always had excellent service. Rates are great when compared to Georgia Power.
Customer service is a joke. They don’t provide any actual service. Best case scenario, you hold for 20 mins and someone politely explains that there’s nothing they can do for you except take more of your money, for a fee.
Trying to get in touch with an actual person is virtually impossible. Not to mention, a slight breeze or a mist of rain makes the power go out for hours. Their response time is less than stellar & they don’t really fix the problem. …
Greystone is the WORST electric company in history… Prices are very high and customer service is very ignorant… Can’t wait til I move…I will make sure I will not be moving into a location where they service, so I won’t have to have this service anymore….
I’ve always had a great experience with Greystone! Been a customer for the past 5 years and From the best rates to quick restoration of power after outage I Defintely prefer them to Georgia Power!
Terrible policies regarding commercial accounts. They REQUIRE deposits from ALL customers regardless of credit worthiness; to make matters worse, they NEVER refund the deposit even if you are never late. They Keep the deposit for the …
Power out 24 plus hours. Streets around with power out for MUCH less time have had power restored. No indication when power will be restored. Have seen ZERO trucks working. Have a 3 year old at home and have no power. I can understand a …
So everyone is having the same problem I amhave been living at my home for a year now and I had one bill of $373 this is the first time that this happened and my bills are usually not even close to $200 we use the same amount of electricity …
Customer service is excellent and the telephone hold times are not too bad. Never had an issue with outages or customer service. I do not understand all the negative reviews. Yes, they do require a hefty deposit for initial service and they cant give you free power…maybe that is what everyone is expecting…who knows.
Best company we have ever worked with. We have lived in an unregulated market where you guys think this is bad service??? They have have an easy automated system, answer when you request a person, get power back up in a timely manner for …
We’re paying wayyyyyy more on our winter bill compared to summer,and rates are supposed to be much cheaper! Some odd reason our bill was almost 18.00 A DAY for no apparent reason,which was double and a half more than our daily rate. We …
I contacted GreyStone today about the digital meter now on my house and was hung up on 3 x’s. The 4th call wasn’t necessarily responsive, but I was not disconnected. GreyStone has connected, without my permission or knowledge a digital …
We live near the factory shoals bank. I’ve been living here for 3 years and our power has went out over 20 times. I have checked. They don’t care about that, because they can’t charge us for that. I’ve been told by a representative. Sorry good for nothing corporation. That’s why they have-2 stars
I have been out of power since Friday night!! Every time you call you get a run-around!! There’s a down power line in the entrance of the trailer park and no one has tried to fix it! You have old people pets and all they keep saying is we …
The only time I was late paying they cut me off and I had to pay 400 to get power back.Very greedy and mean people, They should get younger and nicer people at the top. When it was time to get my money back they said I was hours late on pay one time so I lost my money. Bad, bad people. No empathy at all.
Total fail at managing the cleanup after the storm
It look 60 hours without power before they even came out to assess the problem. When they saw the tree down they left and sent back a cleanup crew. Now we sit …
I have had power with both Greystone and GA Power, depending on where I was living. Greystone is cheaper, since they are user owned. I have not had any problems with them. When the power has gone off, they have always gotten it back on as quick as possible.
Power hardly ever goes off during a storm with Greystone. If it does they have it back on quick. I value this since Georgia Power took a week to get our power back on in 1973 during an ice storm. The temperature in our house was below …
I called to report an outage and my call was returned very quickly (5 minutes tops). The crew came very quickly as well to check the problem. The gentlemen who came were great. They were very nice and courteous. I give them five stars for great service.
If there was ANY other company I could use I would go with them. I do not like Greystone and if you have the choice pick anybody else. Bad customer service, unwilling staff, will not work with you in the slightest sense. So double dot your …
All the responses of terrible Customer Service are true. I will add this:
1) In order to pay online, you are subjected to a ‘Service Charge of $2.50-$3.50. This is totally a slap to all customers. …
If you have a choice DO NOT go with Greystone Power!!!! Power outages all the time with long wait times for power to be restored. No other power company’s are in my area or I would switch. Do yourself a favor and never use Greystone.
For the last 17 years, they have been the most excellent power company that I have ever dealt with, and I am 68 years old! Keep up your great work, GreyStone! …
Since living in Atlanta since Dec 2011, Ive always had GA Power and NEVER had a problem nor my power going out. However, since buying my home and having to switch to this God foresaken company, I have had the worse service on the face of …
Over the past few years GreyStone has gone from a 5 to a 3, headed to a 2. We have been having too many power outages (in one right now). The worst part is that they never inform us what is going on or what happened when it is over. They …
Entire subdivision power goes out almost every time it rains. We’ve reported this to the company for years yet they have never resolved the situation. I even wrote a letter to the CEO /President personally but never received a response or …
Terrible response to the winter storm of 2017. The couldn’t give a time of when power would be back on. We kept getting the “let’s be patient.” We were one of four houses in the entire neighborhood that didn’t have power. They came and …
I wouldn’t even give them a star, but the only way I could write a review. The worst company ever!!!! No customer service, unless it’s during their business hours, otherwise you cannot talk to a person! They’ll send you a text and say your …
Greystone power is the worst company there is!!! When you call to talk someone they are the most rudest people ever!! They will not work with you by any means! I can’t stand this company is. I wish I never moved to their area!! Georgia …
Greystone is cutting trees down to move the power lines back because of the road work on hwy 92. They use sub contractors for this type of work and that is where the problems start. For the second time in three weeks they have managed to …
Worst power company I have ever had! The power outages are ridiculous! 4 times in 2 days, along with all the other countless times it has gone out. Heavy rain, the power goes out, light rain, the power goes out, sunshine, the power goes out.
If we had any other choice, we’d gladly kick them to the curb. They didn’t notify us of any change on our account until they sent someone to shut our power off. No phone calls, no emails, no letters…just…us assuming our auto-pay was …
Thank you so much to the crew that responded to the tree down on SkyView Dr on Sunday January 19,2020. They responded quickly and had power restored in about 1.5 hours amazing work guys. Thankfully we will be able to have our second church service at Atlanta West Pentecostal Church
Great power company if you love constant, random outages and the complete lack of ability to speak with a human on the phone. We literally don’t even set our clocks anymore, because it will have to be redone again in a day or two. Calling …
they shut off power before I made payment. I was then charged a reasonable late fee as well as reconnect fee. But the $20 notice of disconnect fee is absurd. Then to really stick it to me I had to pay a $590 deposit. This is the first time …
The worst service ever. I used bill pay to pay my bill and it took over a week. I called them and they say they still haven’t received it. If you pay online they charge you $4 extra to complete the transaction. If I could give them no stars I would. Very inconvenient
Have had about 5 outages in 2 years. Always been resolved in less than an hour. Longest I had to wait was during the ice storm which was about 7 hours. …
We were without power for nearly 18 hours. As bad as it was for us, I know the linemen were working round the clock to get everybody back up and running. Thank you for your willingness to serve your community in the worst of weather conditions. We appreciate you!!
Greystone power is incapable of transfering your service. They’ll cancel your service then open a new account to charge you a new deposit. I’ve been a customer for two years with no service interruptions. $300 deposit to transfer services. Absolutely taking advantage of their customers.
I deal with power companies all across the state on multiple construction sites. Until now, I thought Georgia Power was the worst. Nope, Greystone now is at the top of the sh*t pile for their poor response and non-existent customer service. …
I have had no issues with you guys whatsoever. It’s just… why are you charging us a “convenience” fee for using online pay for E-CHECKS?? NO other companies do this that I know of… 🙄🙄🙄 Of course there’s a fee if you use debit/credit cards but didn’t know it would be for E-checks too… …
I can honestly say I lole greystone due to ga power ate up my money like I was in the prepaid plan ga power was higher then grey stone yet then again it could be the other complex was not energy saving compared to where we are now I don’t have any complaints to be honest
I had mistakenly put the wrong zip code when I was making an online payment. The payment was returned and I immediately went on and corrected my mistake. However, they called to inform me that they had to charge me $25 for a returned …
The deposit they want you to pay is absurd, then the pre-pay OMG in the summer is about $20 a day, right now $15 a day, which is just way to much. for the months of May $225, June $499, July $549 August $517, and Sept $419 a month in …
I have always had great service. The increase is not on them but the company they buy power from. GreyStone does not generate electricity they buy it from Georgia Power and sell it to us. It’s like the deregulation of gas several years ago, …
The customer service here could be improved. There have been issues with my bill and matters that have somewhat become confusing that I have not experienced with any other company. But it may not be the people on the phones themselves, but …
While the service is good, I am trying to figure out why every customer pays a $25 monthly service charge fee for each meter when we have to have a meter and you are the only service provider available to us. …
I want to send a thank you to greystone power and especially Brad Henderson. I’m a small business owner in Hiram and they have been a great help in getting my business successful. They have to collect their fees just like the rest of us to …
The power goes out too often. At least 3 times a month. Currently sitting here without power for over an hour I guess because we had a little rain. I was in the midst of a project. I have never been with a company that has so many outages. They really need to fix this.
I just received my first bill and it’s. $420. My previous home was doubled the size of this one and my bill never went out $200. I called to see what could be the reason she states we have had some cold days and the rate change for every 500 kWh. I miss Georgia Power this company is a rip-off
So my power went out today at 6 p.m. . I called Greystone and reported it. someone called me from Greystone and told me they weren’t showing a power outage in my area. He asked me had I tried flipping my breakers. I told him yes that I …
Y’all have got to do better. There should be no reason it takes so long to pay my bill online. If i could change providers i most definitely would. This is 2020 and your customer deserve better quality than this.
Been here less than a week & I’ve already lost count of how many power outages there’s been. As previous reviews mentioned, it can be nice out & the power will still go out. …
Absolutely great customer service! We had an issue on Tuesday after the storms with our electricity, with our lights being dim, microwave and stove not working and A/C not turning on. I was about to call an electrician and have to pay a ton …
I have been with Greystone off and on since 1993. I have never had a problem with this company. The rates are great, and the service has been excellent. I was shocked at the rating given them. Most of my family and friends use Greystone. I have never heard them complain. I believe Greystone to be an outstanding company.
Worst power company ever, They cut off your power with out notice. Also they charge $40 to turn our power back on “After Business Hours” plus a re-connection fee and there is more the also charge a fee to pay your bill to top it off. Oh also you can NEVER get a person on the phone.
Way too expensive. There service charge is outrageous. $25.00 really. If you want to pay online they charge you $3.95. the want you to do paperless. But still charge fees
I would give this a negative five or a hundred if I could. The company is money hungry! I got caught up in a false fraud claim and got charged $25 for every transaction that got refunded. It came up to ten transactions! That’s $250 in fees …
I am on a prepayment plan, today my service was disconnected for $5.64. I was told by a representative that I was sent an email yesterday, when I checked my email I got an email from Greystone that said my bill was -.20 cents yes that’s …
So we were also new to the area. At first we were like ok so they are pretty good and at the 1 year mark I called the automated system and made a payment arrangement for Friday. Wednesday i got a call my son could not get in the house from …
If I could give 0 stars, I would. I find it extremely inappropriate and unprofessional to show up to someone’s home, on PRIVATE property, at 11 PM. Not only did they show up COMPLETELY unannounced to us, for a SECOND time, they decided to …
By far the worst company EVER!!! They’ll turn your power off even if the system is in fact down and not taking payments. Then the only advice they have for u is that you drive 30mins to an actual office to make a payment because of their …
I wish I could just give no star but I guess 1 will do and they don’t even deserve that. I never met a company that notifies a customer about their service being disconnected via us postal mail after they service is cut off or waits for the …
My Power went out this morning and I was told someone would be out to turn the power back on. This was at 11am and nobody has showed up. I guess I will be without power for then next day or so. It seems that after office hours you cant get …
TERRIBLE! Missed one month of a payment in the amount of $101.00. The company did not send a notice via email, mail, OR make a phone call. The ONLY way to realize you are behind when using e-payment is to physically click on the bill and …
I have had service for 15 years. The electrical service is the same, no real issues there. The customer service WAS excellent; great hours, rep could make decisions, real humans could take your payment. Now everything is automated, regular …
I have no real complaints about Greystone. I will say that two or three years ago, I was in a financial bind and couldn’t pay my bill. My service was disconnected, and I did have to pay those fees for reconnection, after hours, etc. Also, …
They deserve ZERO stars. In my opinion, they’re all crooks. How the hell do I put 50$ on my account and in a week it’s gone. This has been on going. All they ever say is about summer months. Yeah it may take more energy to run the ac but my …
So how much did GreyStone pay to receive the JD Power Award for customer service? The phone payment system is always having technical issues, they do not have enough payment kiosks and the ones they have are in inconvenient locations. These …
This power company will rip you off every chance they get. Do not pay a deposit because you won’t get it back. They lie and change there policies to fit them taking as much money from you as they can. I had an account open at one …
I moved to the area recently and had them turn on the power at the place that I was renting. I did not experience any of the problems that other reviewers have brought up. The lady that I spoke to was courteous and patient. The only fee …
I would have given 0 stars if it were an option. The power company demanded that I pay a $2200 deposit based on the last residence who lived at the property. I have over a 750 credit score, and never needed a deposit on any other credit …
This is the worst utility I’ve ever had to deal with. Greed is what powers everyone at this company. Thankfully we have our choice of power companies to choose from and I won’t accept their bad customer service and greed anymore. I advise …
I have had electricity for 36 years since I moved here from SC and never had a problem with them. They take care of problems as quick as any other electric company I’ve ever had. We own this company, so if you have a problem go to their …
I shouldn’t have to pay two deposit when I only had light with them less then a month. Greystone does not transfer lights they just close and reopen a new account. I have never in my life paid $280 plus two weeks later gave to pay $250 …
I actually read the other reviews first and everyone is pretty much spot on. Greystone has increased their fees somehow to maximize they’re profit because i went from around $60 a month to $100 but im never home. I have a prepaid account so …
I have had to call on a weekly basis concerning a tenant in my house. The people that have answered all my calls are ALWAYS EXTREMELY HELPFUL AND POLITE..I just wanted to say very professional and no Attitudes! I just want to say thank you …
I never had a problem with GreyStone. Today a big limb was on the power line. Within a few minutes they was out here, Remove the limb
I was surprise to see such low reviews. When comes to billing. If can’t paid the bill you can work out a plan.
Easily the worst power company I’ve ever had. My power has been out since Friday December 8th at 0730pm due to the snow storm. It is now Monday December 11th at 0900am. STILL NO POWER! To make matters worse the company is literally up the …
I’m [laughing] at these negative reviews. It never ceases to amaze me how irresponsible people tend to look outward blaming everyone for their problems that they’ve created for themselves. Greystone Power is a great power company. We’re …
Customer for three years and had auto draft, warehouse has a separate meter and was on the same bill until last month. They split the bill into two accounts and didn’t tell me. Came home last Friday and power was cut to my home but …
I typically do not review companies but I was surprised at the very low rating for Greystone. We moved down to GA from NY. In NY, the electric company charges ridiculous rates and doesn’t care about their customers, yet I’m seeing the same …
Company doesn’t care about the customers. I found it funny that they advise individuals with medical devices to make other arrangements when their power is interrupted instead of assuring customers that the service will be restored, …
I’ve been with Greystone since 2006 and have never had any issues.
I was told there was light post on my property so I paid $7 a month for 3 months only to later find out, it was on my neighbors property. I quickly canceled. …
I’ve been with GreyStone Power since the early 70’s. Their customer service reps. have been unfailingly helpful and pleasant to deal with.
Outages have been dealt with promptly in most cases. There have been rare …
I don’t usually complain, and I know they have,a lot of damage,to repair, but I have been without power since 5am Thursday, if it doesn’t come back soon I am going to lose at least $300 00 worth of food in my freezer. All the big nice …
I have never had any issue, the payment system is great and I always pay vs calling. I have had two issue with power being cut off. The first was a tree that fell down and destroyed the line and they came out in a storm to fix. The next …
This is the worst electric company! I pay on time and in full but they can’t seem to keep power on. My power went out at 3 am, came back on at 6am, cut back off at 7am and then back on at 7:30am. That power cutting on and off are really bad …
I wish I could give this company a 0 star review. I have never had so many issues with a company before. They are unprofessional and gave me a hard time when trying to set up a new account. If you live in the state of GA and have to use …
Update DAY 5 no power have a 1 year old and 5 year old. Over 400$ worth of food in trash left my home with my children because we simply don’t know when it will be back on Power been off for 2 days. No one has came no one has called to tell …
Sent out an email the week of to let us know they would be taking us off the grid Saturday night to perform updates. The low Saturday night is in the 30s. Don’t use these people. Their ratings are terrible and customer service is nonexistent. They tried scheduling for summer and now in the winter. Not the brightest bunch
This power company is just…. Very expensive? I’m only one person in this house, there is no reason for my bill to be almost a hundred dollars. I noticed a Service Charge fee for $25. Geez I never had to worry about this when I was with GA Power. The utilities out here kind if make me regret moving to Douglasville.
We understand with the storm people lose their power and sometimes for days. What we can’t seem to understand is why #1 all the house and businesses beside ours that lost their power is now back on. One would think all the issues in the …
Greystone customer service is HORRIBLE! The people they hire to take incoming calls do not possess basic customer service skills such as active listening skills to listen and understand basic customer request. I generally explain my …
Wow!! Reading these comments has me so confused… I have been with Greystone for 9 years, And I have never had a problem…If anything I’m a little disappointed that I have to move and will have to go back to Georgia power…Majority of the …
I have had a great experience with Greystone for the last 3 years. Today was no exception. There are many power outages across Georgia currently due to Zeta, and I was able to swiftly get through to an upbeat customer service rep who was …
I have never ever had my power go out this much. A leaf drops on the ground, power is out. A trucker spits on pavement, power goes out. I’ve lived all over and this has to be the worst grid in the U.S. NY held up waaaaay better in snow storms. Over it.
No type of consideration I was a day late and 2 cents short on my bill and needed to do a payment arrangement for this bill which I have before but with everything going on I needed to extend my bill. They are the type of people that don’t …
Lived in Winston Ga. since Christmas, I have had the worst experience with power loss of any where I have lived in my life. Just left an area with Ga. Power no where near as unreliable as Greystone Power. Unfortunately nothing you can do …
The bill pay server is EXTREMELY antiquated! I paid my bill 3 times in November because there was no way to check to see if the payment actually went through, if it was pending, or if the balance had decreased. This resulted in not having …
Worst customer service ever! Been a customer for over 6 years, pay on time even sometimes pay extra. They clearly don’t care about their customers all they are worried about is getting money. Very sad. Reading other reviews this seems to be the same consensus with everyone.
People are much less hesitant to write a bad review than a good one. When we go without power, frustration can quickly come into play. That’s when negative reviews are written. People want their voices heard. I do not blame them. …
Thank you so so much for your hard work restoring power to everyone after a terrible storm! I know y’all are still working, but we are grateful. Never had customer service issues and our bill is always within a reasonable amount. I can always reach someone when I call if I have questions about my bill. They do a good job!
They are awful!
They will tag on any and every kind of fee they can possibly think of
They will screw you over time after time 0/10
Would not recommend
Over charge and I have never seen someone come check the meters. I had a 198 bill for the next month it was added to the previous and the month wasn’t over yet
On top of paying for your electricity use, there’s $25/month service fee (multiply that by the months you intend to have their electricity) and then $250 security deposit. I suggest you pay all your bills ahead of time (probably $400 every …
Power lines are constantly going down. There’s not even a storm right now and they don’t even have a restoration time available for our area. Truly the worst power company to do business with, you’d be better off just getting a generator! …
Greystone is the absolute worst. Supposedly they don’t make a profit, but they charge you $25 a month for a “service” fee. On top of that if you are late, they more than double what you owe by adding a “security deposit” on top of your …
Lost power about 10:00 PM on June 16. My power was restored before 5 AM on june 17 when I got up. As bad as that storm was and as many people that had no power I was surprised and happy to have power restored so quickly.
I’ve never had more issues paying a bill than the issues I’ve had with this company. Due dates changing on their website, issues setting autocratic, terrible customer service, all topped with MASSIVE add on payments if you miss a due date. …
I wouldn’t even give these folks one star. They will take 300 dollars from you then tell you can’t be a day late or your 18 months starts over so they won’t give you your money back. My service hasn’t been cut off at all but they want to …
I back everyone on here that’s giving this company one star reviews because these people are absolutely out of their minds. They’re way too expensive. Not to mention my unit went out and so we were freezing to death in our home with a Baby …
Five stars is not enough to rate our experience. My wife and I had bad day on Saturday 8/30. Had to call a electrician for a repair that was located behind the meter. Dispatch was quick to return our calls to get a crew out to open the box. …
I called to see why my power was off. They said the power is on and they see no problems on their end. The suggested trying to flip the breaker at the meter and maybe that will help. The electrician came and said they have the power shut …
It’s a brand new building and brand new kiosk but ever since I’ve had prepaid power and they moved the building to the New Hiram location I have not been able to pay put money on my prepaid power at that freaking kiosk it never works ever …
Absolutely abhorrent payment system, regularly down and unable to successfully process payments – causing late fees/past due balances. Horrible company and service.
My bill is over $1500 for 45 days and they are trying to convince me that it is normal. Can someone from Greystone please help or assess? This obviously is not right.
GreyStone Power does everything possible to provide excellent service at the lowest possible cost. This not-for-profit cooperative is currently returning $12 million in capital credits to the people who own them: its customers.
Ruthless! Greedy! They won’t hold you up at gun point! but they will rob you on ink and paper. Don’t believe they charge what you use. This world is all about money and extortion, everyone is trying to built wealth, legacies and empires by …
12 hours without power and there wasn’t even a storm. Initial communication was fine. Originally they estimated it would take 3 hours to resolve. At one point the automated text system said the problem was resolved when we were still …
There was a storm and I have been without power now for 4 hours!!! Looks like I will be replacing everything in my refrigerator, let alone it has been one of the hottest days here in Dallas, GA this year! I am deeply disappointed with the …
Don’t get cancer and have to go through chemotherapy. Greystone only gives a 2 week extension. This is how Gary Miller and his staff takes care of customers. I asked for a 30 day extension,but this wasn’t at all possiable. I’m sorry my cancer isn’t convient for Greystone.
So far they’re giving me a bad taste. They’re more than comfortable to allow vets to go with electric. Even when I asked to pay for emergency services. That to me shows they don’t care about the well being of their clients.
Greystone can’t figure out how to have a properly working autopay system we have 2 addresses that are the same but 1 letter different. You are unable to put them on one bill and we set up for auto pay 2xs and have only had issues. Get your stuff together and stop wasting my time.
Horrible utility company. Greystone make it hard for seniors to pay their bill over the phone. Charging $3.50 to use this system that does not work for the pass two months. We need you to repair the pay by phone. Other utilities company work with their seniors. Not Greystone I have tried no positive results.
Greystone Power has the WORST customer service I’ve ever experienced. I Just spoke to an agent named Lakeitta and she was extremely rude and dismissive for absolutely NO reason. Its 9:30 in the morning. Who’s that nasty early in the …
I’ve never had an issue with customer service or pricing at all but the actual service is awful, at least in my area. I’ve never lived anywhere where the power goes out or flickers randomly without warning every few weeks. Sometimes it’s …
Customer service stinks in fo money only. Poor satisfaction no sympathy no heart. Money hungry all over.
Thank you greystone for all that you do for your customers and taking great care of us may God continue to bless y’all forever and ever I appreciate and love y’all!!! 💋 …
Zero star!! It’s freezing and get any updates on power outage status😞😞 We see no trucks out and working in our area?? Please fix this mess!! Going on day 2!!! …
The main phone number seems to be disconnected, been trying to pay my bill for a week online and by phone with no response. Quite ridiculous. Is anyone else having issue getting through to a live person???
Power go out if rain or the wind blow. Really need to upgrade your substations.
The worse power company I ever been with since I moved to South fulton they don’t care nothing about u or your family
We had greystone for eight years and loved thier service! Great rates and customer service!
Very, very helpful. She went out of her way to assist me. No wait time. Was immediately connected to customer service.
Boy, I miss GA power. Never ever had to deal with a power company like this. Complete frustration and antiqued policies.
Great price, great service. So happy to have them instead of Georgia Power.
Currently your phone system is down, the kiosk is broken & your website won’t connect. But I need to pay my bill! This isn’t the 1st time either!
Horrible service…Power goes out a lot because of “natural occurrences”. Poor customer service. I DO NOT RECOMMEND! I would give 0 stars if available.
Online bill pay is absolutely useless. I keep getting an error page so please find some way to fix this!!
Please dont use them if you can help it. Forgot one month to pay the bill (i know thats on me) when it was time to pay the next month i missed it by one day and they disconnected my service. Which i completely understand!! It is my …
My issue with greystone is the fact that every time a storm comes near, power constantly shuts on and off in the camp creek area every single time
Power goes off all the tine canr get a real person after hrs and cant get a eta of restoration even when u get a person never had these problems with georgia power its a shame we cant pick our power provider
This company practices unscrupulous behavior, cutting off service at inconsistent dates and charging unreasonable deposits to keep your service. Would not recommend to anyone.
Absolutely the most ridiculous set of protocols and SOP in the history of corporate BS!
Coupled with salty employees, they make for the worst customer experience on record!!!
Power is always going out with the slightest wind and it takes forever for them to restore power back. Customer service sucks.
Always great service and it’s rare that that the power good off for more than five minutes at a time. Great job is done by all. Thanks
We have had 4 outages this year with no storms. Setting in one now for an hour and a half.
I wasn’t happy that I had to go there, but great building, and very nice service.
Hate this power company. Very expensive. Deposits to start accounts are ridiculously high $250?!? Wish Ga power serviced my area.
Customer Service is completely horrible!!
My rental property was so jacked up. They charged me $500 to heat a two room trailer. Scumbags
The absolute worst power company everrrrrrrrrrrr! customer Service is horrendous and they are definitely all about money I get it but I don’t get it it’s horrible
Thank you for getting our power back on after Tropical storm Zeta knocked it out. All the power workers that stayed out long hours to get it up and going thank you.
Only reason for the 4 stars was for the $400 deposit when I moved in. Had them 4 years, not a problem!
Had a tree branch come down on my powerline and Greystone was out here and had it fixed within 2 hours. Exceptional job!
Tried to find a place on their website so that I could change credit card information. Had to call Greystone and have them change it. This is easy to do on most websites.
Get out of the dark ages with poles and lines, and spend some of that money you rip off of us and install underground power lines. Get with the digital age or get out of town. Only gave you one star because it would not let me give you a zero.
Oh my GOD….. every times I called GreyStone Power, I cannot find a live operator to talk too. May someone tell me why or if they have the same problem also.
have opend multiple business with plenty of other utility company and no other has asked for a 6 month deposit ever.
GREDDY IS FOR SURE
Heartless & irresponsible! Lost all documents I went through so much trouble to get for them when my grandmother passed away. Spent gas & time 3 separate occasions & was assured everything was in order only to find now there’s no records of …
I gave one star not that they deserve it but so that I could leave a comment, they are money hungry and greedy greedy people I just put money on my prepaid account ( because they charge 350 & up for regular account) Thursday & here it is …
Very poor customer service very high rates also they have a monopoly no other company service Dallas or Hiram this is the worst company ever
This company has been the BEST for me and my family, the staff has always showed care and concern if we had any issues with a quick resolution. Thank you Greystone Power
Horrible company. I’ve had service with them at two locations. At the first, our power went out during a slight breeze. At the second, I was overcharged every month, and their customer service is atrocious.
Get ready to hold forever!!! Finally when they answered the phone the associate was rude and condescending. If we had another choice we would switch!! Also, don’t expect them to tell you of the member advantages. We’ve had service since September 2016 and we’ve never been told!!!!
Agree agree agree I have always hated this power company from years ago. Its so bad that if I was aware that this is the company that I was going to be using before I bought my house, I would have never bought it.
Where I choose to buy a home is impacted by who services the electricity for the property because as a current customer of Greystone, I never want to deal with them again.
Money hungry company. No morals. I wish competition could be in the same area.
I know each power company has its infuriating bureaucracy. I can tell you that Greystone Power is far better than Cobb EMC and Georgia Power.
Great rates compared to Ga Power. No problems in the year i have had them. when power does go out they are very quick to come out.
Yes, like everyone else, I wish it didn’t cost so much. But they always work with me, when i need to make a payment arrangement. & they have even mailed a couple of checks of reimbursement!
Yo this apartment complex sucks soooo bad. The maintenance sucks, people at the leasing office sucks and their professionalism is the worst of them all. They have no sense of urgency and are completely asinine!!
We had a limb that was hanging over our main line. A crew of great guy’s came and went up in the bucket to remove it. They all were very nice and professional.
You should start sending out pregnancy tests along with your bills… Everytime I open a bill I feel like I just got fu**ed…
This company sucks gaystone my family tried to survive the 2 days with out power and all we get when trying to call for our power back is it will come back soon even tho that’s a lie if you want a good company with power go to gmc they have good power and prices overall this company is horrible well done gaystone well done.
Called to pay our bill and got a confirmation number. Money was never taken out of my account. Called again to confirm that they would be taking out my payment and they said yes they were not to worry about it. They then proceeded to shut …
So, I live at Arbor Place Apts in Douglasville. AN ENTIRE APARTMENT COMPLEX IS DOWN!! IT’S MID-JULY, ABOUT 126 DEGREES OUTSIDE AND AN ENTIRE COMPLEX IS OUT OF POWER AT 1:50 P.M. …
They came into my property and fixed it very quickly. Gave them a code to enter and they were very respectful. Very happy with their service.
Power goes out way too often! If it’s drizzling outside the power goes out. Currently without power over a little rain smh. I need Georgia Power, because GreyStone is not the answer.
0 stars if possible. They don’t care about you or your family. I can home from work to no power, and even after paying my pre paid account quite a bit of money, me and my kids had no power all night and no food to cook. They have no emergency line or anything.
I have been a customer since 1998 and have No complaints. Being a co-op, they send me a check at the end of their fiscal year. Pretty darn nifty
I stay in chatt hills georgia and my whole neighborhood has been out of power going on 3 days and no one has came out to handle the situation!! It’s beyond ridiculous!! Why!!! Smdh!!!
Went in because my wife passed away to settle her account.these people have no personality they definitely must not like their job on the way out I tried to pay the latest bill took out my bank card and they only take cash or check Hey Greystone it is 2018. Felt weird here.
The electric bill prices are to high. We don’t use power like the bill is saying especially on rainy days. They can’t even answer that question when I asked how my bill gets so high??? I be glad when I get solar energy.
We always have outages. Just about every two weeks. They need to fix this problem. …
I’m on pre pay. I had to go to the hospital so I couldn’t make it to pay my bill or put money in my account. My father in law that lives with be is on oxygen. They wouldn’t give me till noon to pay my bill to keep his oxygen on. Instead …
Honestly one star is too much for this company.. is there a word worse than garbage… this company makes me want to vomit eat it and vomit again… no customer service can’t talk to anyone… if the power goes out good luck getting anyone …
Why don’t you have an option so that you are NOT charged a convenience fee when paying your bill? Set up more kiosks for your customers. There are very few.
Honestly I have to say this has been way better than Ga power and cheaper , I moved from one side of the apartment complex from Ga Power to Grey stone and my average monthly bill dropped 75% which is shocking so experience for your self then draw your conclusion cause I love it
They worked non-stop to get our power restored within a timely manner after an unexpected storm too out 40,000 customers in our area.
Thanks as always Greystone Power!!
I’ve used alot different vendors for power. And for some reason Greystone is the only one that can’t keep the power on when it raina
The only reason why I got this Crap-Service Is because Georgia Power does not service the Area . This is 2017 not 1998 please update as soon as possible this company is horrible ..
I had to wait a day and a half to get power restored and I couldn’t speak to an actual person it’s always automated
I used to work for a power company and can say the practices I have experienced from this company are very poor in comparison. I also find it humorous that individuals with personal interest in the company are posting on here attempting to improve an already poor score.
We’re a newer household with Greystone. It seems like every time it rains just a tad, the lights go out. We’re thinking we need either a generator or solar energy installed.
I’ve had Greystone power for 2 years and have been very satisfied with the service. Much better than Georgia Power.
Bad customer service. They will cut your light off if you owe 1cent. That’s not taking care of your clients.
We’ve been without power since Thursday morning…. Crews have come and gone.. My whole neighborhood now has power except us.. All they have to do is connect the power to the house.. and all they have done is look at it and make notes.. WTH is going on???????
Can’t sign in to the app, web page won’t load, and from what I see here, I may as well not bother to call. What’s up Greystone? If I can’t get in to add money to my account, y’all sure will be quick to cut me off even though I have no way to get through to you. Nice job Greystone.
It is incredibly difficult to get a live person on the phone. You have to have a name of a person working there or a direct number…… frustrating to say the least. I just need to talk to someone!!! Worst phone system ever, it constantly circles back to the main menu.
They are OK only because I have prepaid but if its time to add money to my account and the systems are down during a holiday and they are closed don’t cut my lights off due to technicalities on your end and @ alma everyone’s situation is different so please stay in your Lane
I’ve had six power outages in the 2 months I’ve owned my home. Greystone’s infrastructure is trash. The should have their utility license pulled.
You have the worst phone system that I have ever had the un-pleasure of calling. I tried to contact someone to set up an account and your system kept asking me for my account number. When I tried to get someone on the phone your system …
Great job, guys! I called to report an outage, and they got right on it, even tho it was dark, and suppertime, and past the end of an already full work-day. Here I am, an hour and a half later, with lights! You guys are wonderful. Thank you. God bless.
I have been with Greystone Douglasville since my children were babies and now they are grown and I have never had a problem and if I did Ms. Anne at the Douglasville store make sure it is fix and will not let me leave until I felt good about the resolution. Thanks Greystone for years of great service.
I just read a review about Anne Sloan, a customer service agent, at Greystone. I agree, she is great and very helpful. I have been a customer for 22 tears. Thanks Anne for all you do!
Greystone Power your services are deplorable!!!! Please invest in improving your services, especially in the Fairfield/Villa Rica area!!! We loose power daily ~ at the “drop of a hat” this is just ridiculous!!!!!
Why give an option to make a payment Extention when you cancel the call? An endless loop of confusion trying to talk to a representative just to be given no option to speak to anybody.
Just moved into a new home and my power was connected the day I told them I would like it, I had multiple questions since they were a new power company for me and they answered them all, no hesitations or doubt left on my mind. And no deposit at all!! Not even a service charge! Great company!
My bill was 335$ in December and 377$ for January thats $700 in 2 months that is crazy when im not even home 9hrs a day i live alone and my house isnt that big this is ridiculous they dont offer any payment plans or explanations other than …
Thanks Greystone Power for the quick response in cutting the tree limbs away from the power line that leads to my home before the bad weather arrived. Job well done…..Looks Good!!
There have been three outages in 2 weeks!!! This is ridiculous! Please fix the problem. This causes a major inconvenience when happening so frequently. Weather has not been the issue either time.
This company will do anything to anything to get money. They charged me a return check fee for a “invalid account number ” and I use this account all the time. The lies and deceit makes me want to move just so I don’t have to deal with this electric company anymore. RIDICULOUS
Worst company ever! If I had Any other place to go I would leave Greystone for good. Definitely will be looking into solar power.
Found the customer service very average and billing service excellent. Since there is no real competition the company is pretty complacent. We need another real competitor and option. If their rates are that good then they should be …
No one answers the phone. Also there isn’t an outage map to help to assist their customers in time of power outages. Very poor and apparently antiquated system.
Over it. Second time I’ve been hit with a 25 $ e check fee. Any other time my checking account numbers are correct … now it’s incorrect. They can’t see if I have a profile and the website is super slow. Some of the customer service …
Lousy at customer service. Make you think the problem lies with you….even when it doesnt. Told me i had to turn the speaker off to correctly use pay-by-phone. WRONG….it still doesnt work. Said they were working on it….for two months now. You need to listen to the people who keep you in the money….period
Agent didn’t tell me all the information I needed to fix an error and make things more difficult.
Today some of your workers came to my house, to cut down some trees. After the he cutted down one of the trees low, I asked him why did he cut it too low. Then he got angry and started Telling me to go back to my country and that our people …
In the beginning I thought Greystone was going to be like Georgia Power sorry behinds, but they actually had a awesome representative that helped us out. I can say they are a good company and I have no complaints.
I miss GreyStone….I’m with GA Power and I just got a letter that I’m being penalized for late payments, in my opinion… GA Power doesn’t seem to care about their customers financial hardship. Google the increase from GAPwr! Welcome to 2020.
This is the worse power company in the entire universe! Horrible customer service, horrible service. The prepaid system sucks! I could go on and on! Phones don’t work, system fown so i can’t go online to pay my bill but they sure will cut my service over 2 pennies short. I need Georgia power back asap!!!
Nice job Greystone. 😠
They drove across my yard to trim trees back and had no respect for our property. Drove over plants, knocked over a bench, busted a vase, and left the yard littered with tree limbs. SMH. Yeah, great customer service… NOT! …
There system down for going on 2nd day. Trying to put money on my account. Cause I can’t see my account the server down I have made 27 phone calls with no answer. But if I don’t pay on account. They will forsure cut my power off. Greystone …
I LOL (out loud), (aka Monk), at those reviews suggesting “they only care about the money!”.
You, the reviewer just called yourself a crook! …
Hurricane Zeta .. we were without power for 24 hours! Greystone was out there working around the clock .. cold conditions .. away from their own families .. to get my neighborhood back up and running! I never lost faith!! Thank you 🙏 …
I have left 3 messages in 3 days about my street light being out, that I pay monthly for and still have not received a call back from them. So much for getting back to me in 4 hours or less, more like 4 months! This company SUCKS!
My bill jumped from $53 to $184 to $397 in 30 days! Nothing in my house has changed and they REFUSE to return calls or emails. They charge a ridiculous rate. How is it possible that my neighbor has a wife (stays home) and 2 kids, but their …
It saddens me to see so much anger and blame towards Greystone because deposits are high, services are disconnected, unforeseen power outages, etc… It’s always easier to point blame, but the bottom line is if we, the consumer, stuck to …
Has anyone else received checks for former residents ? I have been here almost 10 years and I have received multiple checks with different names . Today I received one as well as one for myself . I see no reason to issue monies to non …
I wish we had a option of zero stars…..I call and tried to make a payment(on time payment at that)but get charged for making a payment? This is ridiculous to get charged for trying to pay your bill. Then I asked whom can I talk to so I …
Horrible company with Horrible customer service. I wish I had another option for power in our area. Greystone lies and unfairly rips you off knowing that you have no resources. The way they are treating their members especially during a pandemic is deplorable.
I SEE MANY COMPLAINTS I GOT NONE…THE PAY AS YOU GO OPTION IS PERFECT…IVE BEEN WITH G.STONE FOR 5YRS AND IN THOSE 5YRS MY FAMILY ONLY SEES LIGHTS OUT AT BED TIME…THANKS GREYSTONE FOR ME THATS ALL THAT MATTERS. 💯 …
Let’s be clear they get 1 star because 0 isn’t possible. Power has knowingly been out for 5 hours. Called back to inquire and was informed the crew came 3 hours ago and talked to someone through the door. Not at this address!! Then he wants me to stand outside and flag the crew down in the cold and rain 😒😒😒 …
GreyStone SOP’s are really unbelievable. Good luck trying to reach them by phone. I did not even want to rate them at 1 star; it should be a -5 star rating. I have a rental property in Austell that is on GreyStone. Thank god my home is not …
Efficiency isn’t their strong point. They invite you to sign up online, but their software makes it impossible. Just tried calling them at 4:15 on a Thursday afternoon to add my wife’s name to the account, but at the first sound of a ring, …
NO customer service on the phone avg wait time of 19 minutes, with no results have called 12 times in five days had to create another account also had to send proof of deposit which was their receipt??? …
I was so surprised when I saw all of the negative comments here! We have been GreyStone customers for 16+ years and have always had excellent service. Rates are great when compared to Georgia Power.
Customer service is a joke. They don’t provide any actual service. Best case scenario, you hold for 20 mins and someone politely explains that there’s nothing they can do for you except take more of your money, for a fee.
Trying to get in touch with an actual person is virtually impossible. Not to mention, a slight breeze or a mist of rain makes the power go out for hours. Their response time is less than stellar & they don’t really fix the problem. …
Greystone is the WORST electric company in history… Prices are very high and customer service is very ignorant… Can’t wait til I move…I will make sure I will not be moving into a location where they service, so I won’t have to have this service anymore….
I’ve always had a great experience with Greystone! Been a customer for the past 5 years and From the best rates to quick restoration of power after outage I Defintely prefer them to Georgia Power!
Terrible policies regarding commercial accounts. They REQUIRE deposits from ALL customers regardless of credit worthiness; to make matters worse, they NEVER refund the deposit even if you are never late. They Keep the deposit for the …
Power out 24 plus hours. Streets around with power out for MUCH less time have had power restored. No indication when power will be restored. Have seen ZERO trucks working. Have a 3 year old at home and have no power. I can understand a …
So everyone is having the same problem I amhave been living at my home for a year now and I had one bill of $373 this is the first time that this happened and my bills are usually not even close to $200 we use the same amount of electricity …
Customer service is excellent and the telephone hold times are not too bad. Never had an issue with outages or customer service. I do not understand all the negative reviews. Yes, they do require a hefty deposit for initial service and they cant give you free power…maybe that is what everyone is expecting…who knows.
Best company we have ever worked with. We have lived in an unregulated market where you guys think this is bad service??? They have have an easy automated system, answer when you request a person, get power back up in a timely manner for …
We’re paying wayyyyyy more on our winter bill compared to summer,and rates are supposed to be much cheaper! Some odd reason our bill was almost 18.00 A DAY for no apparent reason,which was double and a half more than our daily rate. We …
I contacted GreyStone today about the digital meter now on my house and was hung up on 3 x’s. The 4th call wasn’t necessarily responsive, but I was not disconnected. GreyStone has connected, without my permission or knowledge a digital …
We live near the factory shoals bank. I’ve been living here for 3 years and our power has went out over 20 times. I have checked. They don’t care about that, because they can’t charge us for that. I’ve been told by a representative. Sorry good for nothing corporation. That’s why they have-2 stars
I have been out of power since Friday night!! Every time you call you get a run-around!! There’s a down power line in the entrance of the trailer park and no one has tried to fix it! You have old people pets and all they keep saying is we …
Extremely high power company. Wish I could have Ga Power.
The only time I was late paying they cut me off and I had to pay 400 to get power back.Very greedy and mean people, They should get younger and nicer people at the top. When it was time to get my money back they said I was hours late on pay one time so I lost my money. Bad, bad people. No empathy at all.
Total fail at managing the cleanup after the storm
It look 60 hours without power before they even came out to assess the problem. When they saw the tree down they left and sent back a cleanup crew. Now we sit …
I have had power with both Greystone and GA Power, depending on where I was living. Greystone is cheaper, since they are user owned. I have not had any problems with them. When the power has gone off, they have always gotten it back on as quick as possible.
Power hardly ever goes off during a storm with Greystone. If it does they have it back on quick. I value this since Georgia Power took a week to get our power back on in 1973 during an ice storm. The temperature in our house was below …
I called to report an outage and my call was returned very quickly (5 minutes tops). The crew came very quickly as well to check the problem. The gentlemen who came were great. They were very nice and courteous. I give them five stars for great service.
If there was ANY other company I could use I would go with them. I do not like Greystone and if you have the choice pick anybody else. Bad customer service, unwilling staff, will not work with you in the slightest sense. So double dot your …
10/10 service. Transformer blew out & in less than 2 hours it was fixed and we were communicated with the entire time!
All the responses of terrible Customer Service are true. I will add this:
1) In order to pay online, you are subjected to a ‘Service Charge of $2.50-$3.50. This is totally a slap to all customers. …
If you have a choice DO NOT go with Greystone Power!!!! Power outages all the time with long wait times for power to be restored. No other power company’s are in my area or I would switch. Do yourself a favor and never use Greystone.
For the last 17 years, they have been the most excellent power company that I have ever dealt with, and I am 68 years old! Keep up your great work, GreyStone! …
Since living in Atlanta since Dec 2011, Ive always had GA Power and NEVER had a problem nor my power going out. However, since buying my home and having to switch to this God foresaken company, I have had the worse service on the face of …
Over the past few years GreyStone has gone from a 5 to a 3, headed to a 2. We have been having too many power outages (in one right now). The worst part is that they never inform us what is going on or what happened when it is over. They …
Entire subdivision power goes out almost every time it rains. We’ve reported this to the company for years yet they have never resolved the situation. I even wrote a letter to the CEO /President personally but never received a response or …
Terrible response to the winter storm of 2017. The couldn’t give a time of when power would be back on. We kept getting the “let’s be patient.” We were one of four houses in the entire neighborhood that didn’t have power. They came and …
I wouldn’t even give them a star, but the only way I could write a review. The worst company ever!!!! No customer service, unless it’s during their business hours, otherwise you cannot talk to a person! They’ll send you a text and say your …
Greystone power is the worst company there is!!! When you call to talk someone they are the most rudest people ever!! They will not work with you by any means! I can’t stand this company is. I wish I never moved to their area!! Georgia …
Greystone is cutting trees down to move the power lines back because of the road work on hwy 92. They use sub contractors for this type of work and that is where the problems start. For the second time in three weeks they have managed to …
Worst power company I have ever had! The power outages are ridiculous! 4 times in 2 days, along with all the other countless times it has gone out. Heavy rain, the power goes out, light rain, the power goes out, sunshine, the power goes out.
If we had any other choice, we’d gladly kick them to the curb. They didn’t notify us of any change on our account until they sent someone to shut our power off. No phone calls, no emails, no letters…just…us assuming our auto-pay was …
Thank you so much to the crew that responded to the tree down on SkyView Dr on Sunday January 19,2020. They responded quickly and had power restored in about 1.5 hours amazing work guys. Thankfully we will be able to have our second church service at Atlanta West Pentecostal Church
Great power company if you love constant, random outages and the complete lack of ability to speak with a human on the phone. We literally don’t even set our clocks anymore, because it will have to be redone again in a day or two. Calling …
they shut off power before I made payment. I was then charged a reasonable late fee as well as reconnect fee. But the $20 notice of disconnect fee is absurd. Then to really stick it to me I had to pay a $590 deposit. This is the first time …
The worst service ever. I used bill pay to pay my bill and it took over a week. I called them and they say they still haven’t received it. If you pay online they charge you $4 extra to complete the transaction. If I could give them no stars I would. Very inconvenient
Have had about 5 outages in 2 years. Always been resolved in less than an hour. Longest I had to wait was during the ice storm which was about 7 hours. …
We were without power for nearly 18 hours. As bad as it was for us, I know the linemen were working round the clock to get everybody back up and running. Thank you for your willingness to serve your community in the worst of weather conditions. We appreciate you!!
Greystone power is incapable of transfering your service. They’ll cancel your service then open a new account to charge you a new deposit. I’ve been a customer for two years with no service interruptions. $300 deposit to transfer services. Absolutely taking advantage of their customers.
I deal with power companies all across the state on multiple construction sites. Until now, I thought Georgia Power was the worst. Nope, Greystone now is at the top of the sh*t pile for their poor response and non-existent customer service. …
I have had no issues with you guys whatsoever. It’s just… why are you charging us a “convenience” fee for using online pay for E-CHECKS?? NO other companies do this that I know of… 🙄🙄🙄 Of course there’s a fee if you use debit/credit cards but didn’t know it would be for E-checks too… …
I can honestly say I lole greystone due to ga power ate up my money like I was in the prepaid plan ga power was higher then grey stone yet then again it could be the other complex was not energy saving compared to where we are now I don’t have any complaints to be honest
I had mistakenly put the wrong zip code when I was making an online payment. The payment was returned and I immediately went on and corrected my mistake. However, they called to inform me that they had to charge me $25 for a returned …
The deposit they want you to pay is absurd, then the pre-pay OMG in the summer is about $20 a day, right now $15 a day, which is just way to much. for the months of May $225, June $499, July $549 August $517, and Sept $419 a month in …
I have always had great service. The increase is not on them but the company they buy power from. GreyStone does not generate electricity they buy it from Georgia Power and sell it to us. It’s like the deregulation of gas several years ago, …
The customer service here could be improved. There have been issues with my bill and matters that have somewhat become confusing that I have not experienced with any other company. But it may not be the people on the phones themselves, but …
While the service is good, I am trying to figure out why every customer pays a $25 monthly service charge fee for each meter when we have to have a meter and you are the only service provider available to us. …
I want to send a thank you to greystone power and especially Brad Henderson. I’m a small business owner in Hiram and they have been a great help in getting my business successful. They have to collect their fees just like the rest of us to …
The power goes out too often. At least 3 times a month. Currently sitting here without power for over an hour I guess because we had a little rain. I was in the midst of a project. I have never been with a company that has so many outages. They really need to fix this.
I just received my first bill and it’s. $420. My previous home was doubled the size of this one and my bill never went out $200. I called to see what could be the reason she states we have had some cold days and the rate change for every 500 kWh. I miss Georgia Power this company is a rip-off
So my power went out today at 6 p.m. . I called Greystone and reported it. someone called me from Greystone and told me they weren’t showing a power outage in my area. He asked me had I tried flipping my breakers. I told him yes that I …
Y’all have got to do better. There should be no reason it takes so long to pay my bill online. If i could change providers i most definitely would. This is 2020 and your customer deserve better quality than this.
Been here less than a week & I’ve already lost count of how many power outages there’s been. As previous reviews mentioned, it can be nice out & the power will still go out. …
Absolutely great customer service! We had an issue on Tuesday after the storms with our electricity, with our lights being dim, microwave and stove not working and A/C not turning on. I was about to call an electrician and have to pay a ton …
I have been with Greystone off and on since 1993. I have never had a problem with this company. The rates are great, and the service has been excellent. I was shocked at the rating given them. Most of my family and friends use Greystone. I have never heard them complain. I believe Greystone to be an outstanding company.
Worst power company ever, They cut off your power with out notice. Also they charge $40 to turn our power back on “After Business Hours” plus a re-connection fee and there is more the also charge a fee to pay your bill to top it off. Oh also you can NEVER get a person on the phone.
Way too expensive. There service charge is outrageous. $25.00 really. If you want to pay online they charge you $3.95. the want you to do paperless. But still charge fees
I would give this a negative five or a hundred if I could. The company is money hungry! I got caught up in a false fraud claim and got charged $25 for every transaction that got refunded. It came up to ten transactions! That’s $250 in fees …
I am on a prepayment plan, today my service was disconnected for $5.64. I was told by a representative that I was sent an email yesterday, when I checked my email I got an email from Greystone that said my bill was -.20 cents yes that’s …
So we were also new to the area. At first we were like ok so they are pretty good and at the 1 year mark I called the automated system and made a payment arrangement for Friday. Wednesday i got a call my son could not get in the house from …
If I could give 0 stars, I would. I find it extremely inappropriate and unprofessional to show up to someone’s home, on PRIVATE property, at 11 PM. Not only did they show up COMPLETELY unannounced to us, for a SECOND time, they decided to …
By far the worst company EVER!!! They’ll turn your power off even if the system is in fact down and not taking payments. Then the only advice they have for u is that you drive 30mins to an actual office to make a payment because of their …
I wish I could just give no star but I guess 1 will do and they don’t even deserve that. I never met a company that notifies a customer about their service being disconnected via us postal mail after they service is cut off or waits for the …
My Power went out this morning and I was told someone would be out to turn the power back on. This was at 11am and nobody has showed up. I guess I will be without power for then next day or so. It seems that after office hours you cant get …
TERRIBLE! Missed one month of a payment in the amount of $101.00. The company did not send a notice via email, mail, OR make a phone call. The ONLY way to realize you are behind when using e-payment is to physically click on the bill and …
I have had service for 15 years. The electrical service is the same, no real issues there. The customer service WAS excellent; great hours, rep could make decisions, real humans could take your payment. Now everything is automated, regular …
I have no real complaints about Greystone. I will say that two or three years ago, I was in a financial bind and couldn’t pay my bill. My service was disconnected, and I did have to pay those fees for reconnection, after hours, etc. Also, …
They deserve ZERO stars. In my opinion, they’re all crooks. How the hell do I put 50$ on my account and in a week it’s gone. This has been on going. All they ever say is about summer months. Yeah it may take more energy to run the ac but my …
So how much did GreyStone pay to receive the JD Power Award for customer service? The phone payment system is always having technical issues, they do not have enough payment kiosks and the ones they have are in inconvenient locations. These …
This power company will rip you off every chance they get. Do not pay a deposit because you won’t get it back. They lie and change there policies to fit them taking as much money from you as they can. I had an account open at one …
I moved to the area recently and had them turn on the power at the place that I was renting. I did not experience any of the problems that other reviewers have brought up. The lady that I spoke to was courteous and patient. The only fee …
I would have given 0 stars if it were an option. The power company demanded that I pay a $2200 deposit based on the last residence who lived at the property. I have over a 750 credit score, and never needed a deposit on any other credit …
This is the worst utility I’ve ever had to deal with. Greed is what powers everyone at this company. Thankfully we have our choice of power companies to choose from and I won’t accept their bad customer service and greed anymore. I advise …
I have had electricity for 36 years since I moved here from SC and never had a problem with them. They take care of problems as quick as any other electric company I’ve ever had. We own this company, so if you have a problem go to their …
I shouldn’t have to pay two deposit when I only had light with them less then a month. Greystone does not transfer lights they just close and reopen a new account. I have never in my life paid $280 plus two weeks later gave to pay $250 …
I actually read the other reviews first and everyone is pretty much spot on. Greystone has increased their fees somehow to maximize they’re profit because i went from around $60 a month to $100 but im never home. I have a prepaid account so …
I have had to call on a weekly basis concerning a tenant in my house. The people that have answered all my calls are ALWAYS EXTREMELY HELPFUL AND POLITE..I just wanted to say very professional and no Attitudes! I just want to say thank you …
I never had a problem with GreyStone. Today a big limb was on the power line. Within a few minutes they was out here, Remove the limb
I was surprise to see such low reviews. When comes to billing. If can’t paid the bill you can work out a plan.
Easily the worst power company I’ve ever had. My power has been out since Friday December 8th at 0730pm due to the snow storm. It is now Monday December 11th at 0900am. STILL NO POWER! To make matters worse the company is literally up the …
I’m [laughing] at these negative reviews. It never ceases to amaze me how irresponsible people tend to look outward blaming everyone for their problems that they’ve created for themselves. Greystone Power is a great power company. We’re …
Customer for three years and had auto draft, warehouse has a separate meter and was on the same bill until last month. They split the bill into two accounts and didn’t tell me. Came home last Friday and power was cut to my home but …
I typically do not review companies but I was surprised at the very low rating for Greystone. We moved down to GA from NY. In NY, the electric company charges ridiculous rates and doesn’t care about their customers, yet I’m seeing the same …
Company doesn’t care about the customers. I found it funny that they advise individuals with medical devices to make other arrangements when their power is interrupted instead of assuring customers that the service will be restored, …
I’ve been with Greystone since 2006 and have never had any issues.
I was told there was light post on my property so I paid $7 a month for 3 months only to later find out, it was on my neighbors property. I quickly canceled. …
I’ve been with GreyStone Power since the early 70’s. Their customer service reps. have been unfailingly helpful and pleasant to deal with.
Outages have been dealt with promptly in most cases. There have been rare …
I don’t usually complain, and I know they have,a lot of damage,to repair, but I have been without power since 5am Thursday, if it doesn’t come back soon I am going to lose at least $300 00 worth of food in my freezer. All the big nice …
I have never had any issue, the payment system is great and I always pay vs calling. I have had two issue with power being cut off. The first was a tree that fell down and destroyed the line and they came out in a storm to fix. The next …
This is the worst electric company! I pay on time and in full but they can’t seem to keep power on. My power went out at 3 am, came back on at 6am, cut back off at 7am and then back on at 7:30am. That power cutting on and off are really bad …
I wish I could give this company a 0 star review. I have never had so many issues with a company before. They are unprofessional and gave me a hard time when trying to set up a new account. If you live in the state of GA and have to use …
Update DAY 5 no power have a 1 year old and 5 year old. Over 400$ worth of food in trash left my home with my children because we simply don’t know when it will be back on Power been off for 2 days. No one has came no one has called to tell …
Sent out an email the week of to let us know they would be taking us off the grid Saturday night to perform updates. The low Saturday night is in the 30s. Don’t use these people. Their ratings are terrible and customer service is nonexistent. They tried scheduling for summer and now in the winter. Not the brightest bunch
This power company is just…. Very expensive? I’m only one person in this house, there is no reason for my bill to be almost a hundred dollars. I noticed a Service Charge fee for $25. Geez I never had to worry about this when I was with GA Power. The utilities out here kind if make me regret moving to Douglasville.
We understand with the storm people lose their power and sometimes for days. What we can’t seem to understand is why #1 all the house and businesses beside ours that lost their power is now back on. One would think all the issues in the …
Greystone customer service is HORRIBLE! The people they hire to take incoming calls do not possess basic customer service skills such as active listening skills to listen and understand basic customer request. I generally explain my …
My wife and I love the pay as you go option. We put so much money into it so it’s a lot better than receiving a bill. Makes life so much easier
Wow!! Reading these comments has me so confused… I have been with Greystone for 9 years, And I have never had a problem…If anything I’m a little disappointed that I have to move and will have to go back to Georgia power…Majority of the …
I have had a great experience with Greystone for the last 3 years. Today was no exception. There are many power outages across Georgia currently due to Zeta, and I was able to swiftly get through to an upbeat customer service rep who was …
I have never ever had my power go out this much. A leaf drops on the ground, power is out. A trucker spits on pavement, power goes out. I’ve lived all over and this has to be the worst grid in the U.S. NY held up waaaaay better in snow storms. Over it.
Great power company .. they are the best to have in Georgia with regard to price.
No type of consideration I was a day late and 2 cents short on my bill and needed to do a payment arrangement for this bill which I have before but with everything going on I needed to extend my bill. They are the type of people that don’t …
Lived in Winston Ga. since Christmas, I have had the worst experience with power loss of any where I have lived in my life. Just left an area with Ga. Power no where near as unreliable as Greystone Power. Unfortunately nothing you can do …
The bill pay server is EXTREMELY antiquated! I paid my bill 3 times in November because there was no way to check to see if the payment actually went through, if it was pending, or if the balance had decreased. This resulted in not having …
No complaints here….been a Greystone customer for 43 years come Thanksgiving.
Worst customer service ever! Been a customer for over 6 years, pay on time even sometimes pay extra. They clearly don’t care about their customers all they are worried about is getting money. Very sad. Reading other reviews this seems to be the same consensus with everyone.
People are much less hesitant to write a bad review than a good one. When we go without power, frustration can quickly come into play. That’s when negative reviews are written. People want their voices heard. I do not blame them. …
Thank you so so much for your hard work restoring power to everyone after a terrible storm! I know y’all are still working, but we are grateful. Never had customer service issues and our bill is always within a reasonable amount. I can always reach someone when I call if I have questions about my bill. They do a good job!
They are awful!
They will tag on any and every kind of fee they can possibly think of
They will screw you over time after time 0/10
Would not recommend
Over charge and I have never seen someone come check the meters. I had a 198 bill for the next month it was added to the previous and the month wasn’t over yet
My power s out every week . Four times this summer during average weather. New outage was 14 hours
On top of paying for your electricity use, there’s $25/month service fee (multiply that by the months you intend to have their electricity) and then $250 security deposit. I suggest you pay all your bills ahead of time (probably $400 every …
Power lines are constantly going down. There’s not even a storm right now and they don’t even have a restoration time available for our area. Truly the worst power company to do business with, you’d be better off just getting a generator! …
Greystone is the absolute worst. Supposedly they don’t make a profit, but they charge you $25 a month for a “service” fee. On top of that if you are late, they more than double what you owe by adding a “security deposit” on top of your …
Lost power about 10:00 PM on June 16. My power was restored before 5 AM on june 17 when I got up. As bad as that storm was and as many people that had no power I was surprised and happy to have power restored so quickly.
Please explain this Levelized Billing!! I really miss GA POWER at my former zip code. Sigh.
This service is fine, it’s provided me the utility I need. My only gripes are with the company’s website… …
Kyle, Amy and the linemen were great at helping us with the electric service upgrade for our home.
I’ve never had more issues paying a bill than the issues I’ve had with this company. Due dates changing on their website, issues setting autocratic, terrible customer service, all topped with MASSIVE add on payments if you miss a due date. …
I wouldn’t even give these folks one star. They will take 300 dollars from you then tell you can’t be a day late or your 18 months starts over so they won’t give you your money back. My service hasn’t been cut off at all but they want to …
I back everyone on here that’s giving this company one star reviews because these people are absolutely out of their minds. They’re way too expensive. Not to mention my unit went out and so we were freezing to death in our home with a Baby …
I have had Greystone since I have lived in Georgia. I wouldn’t go with anyone else. I live thier service and classes on energy saving and newsletters.
The absolute worst power company ever charge so much money customer service is terrible and will take forever to cut power back on.
Five stars is not enough to rate our experience. My wife and I had bad day on Saturday 8/30. Had to call a electrician for a repair that was located behind the meter. Dispatch was quick to return our calls to get a crew out to open the box. …
I called to see why my power was off. They said the power is on and they see no problems on their end. The suggested trying to flip the breaker at the meter and maybe that will help. The electrician came and said they have the power shut …
It’s a brand new building and brand new kiosk but ever since I’ve had prepaid power and they moved the building to the New Hiram location I have not been able to pay put money on my prepaid power at that freaking kiosk it never works ever …
Absolutely abhorrent payment system, regularly down and unable to successfully process payments – causing late fees/past due balances. Horrible company and service.
My bill is over $1500 for 45 days and they are trying to convince me that it is normal. Can someone from Greystone please help or assess? This obviously is not right.
GreyStone Power does everything possible to provide excellent service at the lowest possible cost. This not-for-profit cooperative is currently returning $12 million in capital credits to the people who own them: its customers.
Ruthless! Greedy! They won’t hold you up at gun point! but they will rob you on ink and paper. Don’t believe they charge what you use. This world is all about money and extortion, everyone is trying to built wealth, legacies and empires by …
12 hours without power and there wasn’t even a storm. Initial communication was fine. Originally they estimated it would take 3 hours to resolve. At one point the automated text system said the problem was resolved when we were still …
There was a storm and I have been without power now for 4 hours!!! Looks like I will be replacing everything in my refrigerator, let alone it has been one of the hottest days here in Dallas, GA this year! I am deeply disappointed with the …
Don’t get cancer and have to go through chemotherapy. Greystone only gives a 2 week extension. This is how Gary Miller and his staff takes care of customers. I asked for a 30 day extension,but this wasn’t at all possiable. I’m sorry my cancer isn’t convient for Greystone.
So far they’re giving me a bad taste. They’re more than comfortable to allow vets to go with electric. Even when I asked to pay for emergency services. That to me shows they don’t care about the well being of their clients.
Greystone can’t figure out how to have a properly working autopay system we have 2 addresses that are the same but 1 letter different. You are unable to put them on one bill and we set up for auto pay 2xs and have only had issues. Get your stuff together and stop wasting my time.
Horrible utility company. Greystone make it hard for seniors to pay their bill over the phone. Charging $3.50 to use this system that does not work for the pass two months. We need you to repair the pay by phone. Other utilities company work with their seniors. Not Greystone I have tried no positive results.
Greystone Power has the WORST customer service I’ve ever experienced. I Just spoke to an agent named Lakeitta and she was extremely rude and dismissive for absolutely NO reason. Its 9:30 in the morning. Who’s that nasty early in the …
I’ve never had an issue with customer service or pricing at all but the actual service is awful, at least in my area. I’ve never lived anywhere where the power goes out or flickers randomly without warning every few weeks. Sometimes it’s …