GRIFFITH and its family of companies serve customers in the District of Columbia, Maryland, Virginia, West Virginia, Delaware and Pennsylvania.
| Friday | Open 24 hours |
| Saturday | Open 24 hours |
| Sunday | Open 24 hours |
| Monday | Open 24 hours |
| Tuesday | Open 24 hours |
| Wednesday | Open 24 hours |
| Thursday | Open 24 hours |
6996 Columbia Gateway Dr Ste 202, Columbia, MD 21046
I have used Griffith to deliver heating oil for years. They have horrible customer service- deliver to the wrong tank every time. There are 4 tanks on the property, they cannot find the one that matches the tag number. They also did a …
Great service as always.
As always, service that is friendly and professional.
Service provider was prompt and professional!
Everything was done well, and in a timely fashion.
No problems, which means very good!
Reliable, dependable, courteous, and competent, what else needs to be said?
Very knowledgeable. Very responsive. Always polite. Always on time!
Air conditioner check up was done thoroughly and neatly. Thank you.
PEOPLE don’t use this company for anything inless you would like to get ripped Off buyer beware
Service person showed up on time, was couteous, and completed service quickly.
The technician was very well prepared with the equipment he needed..
Always available when we need them…couldn’t be any happier with the service we receive.
Once again you came through, problem was fixed and cautions were taken for future issues. 100% pleased.
Always pleased with the service I get from Griffith Oil. Jeff was great as always. …
The service technician did a fine job. My husband was very pleased.
Donnie did a great job Servicing our Trane Furnace and Air Conditioner.
So rude and not willing to help when you don’t use their oil anymore.
Would never call them back.
The technician arrived at time scheduled, performed his duties in a very professional manner, answered relevant questions and was very personable.
We have used them for 4 years now and they always provide great customer service and support. They gave military discounts and that helps.
The repair person, Kevin (I think), arrived in a timely manner, was extremely pleasant and helpful and performed his work as expected.
I am pleased to say the entire team was helpful and pleasant. Everyone arrived when they said they would and if they could not I was called ahead of time and told why they could not make it and when they would be there. All and all very good service!
Griffith technicians are always professional, knowledgeable, and timely. I have always had wonderful experiences with them 🙂
Service arrived when schedule. Helped me keep the furnace running for another year. Thanks for the opportunity to review options to lower my heating costs.
The service was excellent, Dale May performed the A/C service in a very professional manner. Dale May is a super heating and A/C Tech. I wish all Griffith employee’s were professional as Mr. May.
Called the emergency service, didn’t reply until the following day. Once I finally talked to a representative they kept saying the other office dealt with Howard county. I talked to the same two offices 4 times and they kept referring me …
I am on automatic delivery and I have only run out 2 times in 26 years of their service. If I have a problem they will come quickly to fix it. I am on the maintenance plan and I have had no problem.
We’ve been using Griffith for over fifteen years and they have been very good for us. Reliable service and scheduling for our system.
Thanks Griffith!
Griffith Energy is always quick to respond when needed. They also are great at answering any questions that we have about our oil hear unit and their various packages. Highly recommended!
I have a service plan. When ever anything happens to the furnace I call and they come right away. They also got filters I needed and delivered them right to my door. I think they are great.
The effort that Griffith Energy has made to save me money has been wonderful. At every step, they explained the options I had that always resulted in a better price. Combining savings with their top notch service makes them one of a kind. Thanks for all your help this year.
Richard Miller was excellent. How he analyzed my AC situation and then proceeded with the CORRECT diagnosis and remedy speaks volume of his expertise and why he has to be among the best that Griffith Energy Services employ. …
At an event in Columbia, MD. The slowest moving Griffith employee (truck driver) shows up, parks in the middle of a parking lot and ties us up for 30 minutes. There are many empty more convenient spaces BUT NO! Let’s park in the middle …
It went well. The only issue I had was the way the man spoke to me. He treated me as I was an invalid. He came to my door to give me the bill. He said he had to go back and remove part of it because I had a contract. So I stood on the …
I cancelled my account in July and move out of my rental in August. Then they delivery oil in January to my old address and charge me saying I never cancelled the account and it will be turned over for collection if it’s not paid. I sure am happy to pay $200 for some strangers oil.
I was having the annual maintenance service done on my furnace. The technician arrived 15 mins before the appointed time which was perfect as I had other things planned for the day and was hoping he would be on time or early. Will continue to use them.
I would rate this place 0 stars if I could. I was promised delivery on a Wednesday. It didn’t come. I received no phone call. I called. They said they would have someone contact me immediately. Nobody called. I called the next day. They …
RUN!! their tech broke my furnace and they left me without heat for 14 days! Could have busted my pipes. Took no responsibility and fumbled every opportunity to correct their mistake. Their President Mr. Groft told his techs to leave me be …
Excellent job.
The technicians were very conscientious, we have a house built in 1890 with plaster ceilings and they took great efforts to avoid plaster cracks. …
Our serviceman arrived, right on time, with a smile on his face and ready to get to work. He was very efficient, explained everything he did to my furnace, oil tank and air conditioner, and was gone in an hour. I highly recommend Griffith Energy Services, Inc.
Incompetence on an insane level. My warranty company arranged for an emergency weekend repair since my AC was dead and we had high heat. I call them first thing Saturday morning to get this nightmare rolling. They say they received the …
On May 10, 2016, we had a new furnace installed. It was not an easy job. The furnace was in a very awkward and very small area with a hot water heater right next to it. The installers were forewarned with some photos about the challenges …
I called to get more information on freon evacuation of our outdoor unit and to price removal. From the onset the lady I spoke with had an attitude and mid sentence hung up on me. I called back no answer. …
Dale arrived and had the issue fixed in just few minutes. He immediately zeroed-in on the control component causing the issue, found a hidden broken wire and had it all running again in moments. …
Highly deceptive practices for the purpose of illicitly appropriating large sums of money are the norm in this business (Griffith Energy, Hyattsville, Cheverly Office). When I purchased a new home they transferred a Gold Membership …
Excellent technician Bill Moore of Baltimore Office resolved long outstanding problem which prevented oil flowing freely from tank to furnace. He took the time to correct a situation most technicians ignore.
I had the pleasure of speaking with multiple women from their front office and all of them were as helpful and courteous as one would hope. Unfortunately, that’s the extent of my positive experiences with Griffith Energy Services. …
We use griffith to for oil delivery and to service our furnace. They’ve kept our boiler in great shape. We just had our furnace serviced for the upcoming heating season. The tech they sent named Greg L was excellent. He did a very …
We’ve been having problems with our furnace for over a week now, the company the warranty company sent out weren’t very honest, they were just trying to make money. We decided to have Griffith come out and they’ve been amazing! I read …
Overall, terrible service, communication, and unreliable. Rates are bait and switch, offering coupons for discounts you cannot use unless you pay in person or by check, not online. They either don’t deliver fuel on time, or they deliver too …
We have been customers for 4 years in Columbia and have a service plan. Today is Tuesday and we’ve been without heat since Saturday. No one has returned our phone calls, no one has shown up. Why are we paying for service we don’t get? I don’t know what’s going on with this company now, but they are literally doing nothing for us.
Day 12 no heat! No one from the Columbia office picks up the phone, nor do they return phone calls or emails. Their tech BROKE MY FURNACE and now they don’t want to follow up and fix what they broke. Is this how you treat clients that have been with your company for years???
Despite having been a customer for 21 years with great service, what has happened in the past 36 hours erases all of that. We are on automatic oil delivery and they neglected to fill our tank. Of course we ran out of oil on a morning that …
We were just serviced for our annual cleaning and tune-up on 7-29-2021.
Dale May, your service technician, has been here several times before, and this seemed to be yet the best service ever. He was on time and spent every minute …
I have mixed reactions about my experience. My system was put in and it works great, but it took 3 weeks to install and when I reached out to the company to see why no one had been out to the house in a week to finish I received no answer. …
We purchased a hvac. But we did not sign up for a maintenance plan. We have been trying for almost one year to get customer service to stop billing. I have not had luck on the telephone with customer service so have resorted to sending …
I’ve left three messages for them to get back to me. I haven’t yet received a call. I used the pay monthly service and am too far ahead in paying… preparing for litigation to get my money back unless they calm back soon.
Update: Griffith energy went above and beyond to rectify the situation. I spoke with Janette at the Columbia office, Stephanie Hurst in VA, and Kevin Spain in the PR department. They each worked very hard and were able to get my tank …