I’M WRITING THIS FOR A FRIEND DUE TO THE FACT HE DOESN’T HAVE A COMPUTER–HE ALWAYS AND I STRESS ALWAYS PAYS HIS BILLS ON TIME. FOR THE PAST 2 WEEKS HE CAN’T SEEM TO GET HIS RECYCLE PICKED UP–YET 3 TRUCKS GO RIGHT BY HIS HOUSE–BUT THEY …
Came home today and recycling was taken but not garbage (it’s full btw). Last time our garbage was taken but not our recycling. Inconsistent and inconsiderate, garbage company!
They stink, just like our garbage. Jacked up our price 7x with 30 days notice. Out of control. Stay away. Moved to Advanced Recycling. Hopefully they will be better.
I called and spoke to a young lady who was very nice and professional. Despite the fumbling of my words she was nice and help me get the ticket in for service.
Worse company ever, they renew and lock you in to an extended 5 year contract if you make any alterations to service. They are insulting and rude; don’t sign with this company, be care fall with Ken Groenewold, rude guy, we will see them on court.
Will not return my calls.. They gave me the wrong account number and the option on there web site I was told to click on is not there.. Horrible customer service.. I took over as the association President for the condos in my building …
Worst company I’ve ever dealt with!! They keep increasing price and monthly fee is $330 higher than other companies with same service. I needed to pay thousands of dollars in penalties. Stay away from this company!
Our business was with Groot for years. In December they raised our rate by 30% and didn’t even contact us. When we wanted to cancel they said we had a contract and that they can raise their rates as mucg as they want and we cannt cancel. The worst!
Very poor service or should i say lacking! They never picked up on agreed schedule, they even changed pickup day on their own without even discussing it with their customer. I had to call them every month to find out if they are ever going to pick up, this went on for 8 months!!! I would never recommend Groot for anything
I unfortunately have to use their services. If I never spoke with their Rep, I would’ve been fine, but their Rep named Kimberly was the worst ever. I called in to schedule a special pick up with a FEE. Can you be a bit nicer to your …
They do good work as a company. Most employees I have dealt with are very pleasant. Some can have a attitude on them, but that is life. Groot is recommended from me
Hi,
I live on Ravine Drive in Winthrop Harbor and was sitting in my front yard when the Groot recycle truck came through. The neighbors had an large load and as the …
I work with Rita Wilson who is always there to help and assist me with Scavenger Services. She is very responsive and knowledgeable. I really appreciate all her help, and enjoy working with her. …
Due to Covid19 and the states regulations and restrictions, our facilities have been open, closed and then open again. The staff at Groot has been wonderful with the starting and stopping of the trash and recycling removal for all of our locations.
The garbage person threw away about $300 worth of my plants. They were sitting near the corner of my driveway, but were very obviously not trash. I should not have my hard work STOLEN from me because I put something near the general area of the curb. I have never had issues before now and it is baffling to see this lack of care.
No problem with Groot. They have been very good as far as I am concerned. I don’t understand why many customers don’t break down their boxes to make it easier for them. As far as garbage, sometimes it’s the customer that is sloppy the way they put it out and animals can invade and make a mess.
I am apart of a General Contracting company, We have waste that needs to be thrown out at our shop and also waste on our job sites. Our rep Brandon has been second to none in customer service and response time, he also has cut us the best deals we have seen in years from a waste management company, Highly Recommend Groot.
Absolutely the worst customer service, the worst service and the highest prices. I am being charged over 635 dollars a month for one 10 yard bin. Most of the time, it isn’t even serviced (we have cameras). Calling to make changes, they tell …
We are a newer commercial client and we are very pleased with the customer service provided by Rosie Catalo and Groot. We are happy that we chose Groot as our waste company. …
Great service from Rosette at this location. Response was very fast and got all the issue resolved promptly. Have not had any issues with Groot for years dealing with the company.Keep up the good work.
Unbelievably rude customer service. My dumpster wasn’t picked up “due to the snow”. I asked for them to return when the snow cleared, but was told there will be $30 fee. I then asked them not to come, but refund me for the missed pick up. …
Jason Schroeder @ Groot has been a pleasure to work with. He’s very easy to deal with and follows through with every request we ask. I would highly recommend him to anyone in need of their services.
The model of a company with no integrity is ” Groot” What a lousy lousy company. I purchased their services for a few years and received inconsistent services but I figured that was par for the course. However, I paid my bill in August and …
I have used Groot for 5 years now and to date; they are inconsistent. The drivers forget to pick up my trash 80% of the time and after it’s overflowing into the street, then I call and they will send a driver. The customer service reps …
I manage a lot of properties in Chicago and Groot’s service is terrible. I have a building that keeps clearing a path for the dumpster on the contracted pickup days and then they miss the pickup , then they come back when it isn’t a pickup …
Outstanding customer service. Rosette was super helpful and answered all of my questions in a timely manner. Adding more removal bins couldn’t have been easier. Thank you, Groot!
I have use Jason Schroeder from Groot for many years. I am a site superintendent for a construction company and sometimes jobs have time restrictions. He is always there to help work within the restrictions. His word is good and that is …
I have worked with Groot industries for many years. It is a solid company with solid helpful people. I mainly use the roll off division and the staff there could not be more helpful. Jason Schroeder, who manages construction roll off is …
The telephone customer service agents I have spoken to in the past and today have all been very difficult and condescending. When calling to inquire about a missed pick up the first thing they do is chastise you for not having your bins out …
Groot Industries is a great company to work with. Due to territorial restrictions, we use multiple waste services companies and Groot is by far our favorite. I wish our rep, Jason Schroeder, could be at every one of our projects. His …
I called this Morning and spoke to a young lady, Rosy Catalo, who was very nice and professional. I called to find out the option to start a new service with Groot and he explained on detail every question that I have, Great customer service from Her!!!.
Groot has always had amazing service. The relocation to a new address was easy they always manage to grab whatever we put out there. They are timely and clean.
We worked with Gates on switching our service from Republic to Groot. He was knowledge and quick to respond to our questions and concerns about the contract. He was able to get us an extra recycling container and still lower our monthly …
We recently moved in and have been providing consistent large loads of garbage. No matter how often we provide this amount, it’s been removed each week. We are very grateful for the staff at Groot that have relentlessly been removing that trash. Thank you!
My experience is with customer service, after calling few times and being very disappointed about customer service I called again and lucky me Rossete Catalo took my phone call, she was very nice and so much helpful than anybody else. I hope the other employees were as nice and helpful as she is. Thank you Ross!
Rosette has been extremely helpful in communicating with route supervisors and drivers to help me get affordable garbage and recycling service in somewhat of a unique situation. She responds to my emails lightning fast with solutions to my …
My daughter gets very excited as soon as she hears the truck, and runs to the window. Our great driver always waves at her, never misses. We are lucky to have such professional and heart-felt service!
I have only good comments to say about Groot. We dropped service with another garbage disposal service and started with Groot. I have been working with Rosie Catalo who has excellent customer service skills and always responds quickly to …
Although every other can was picked kup in our neighborhood, ours was not. this is a TERRIBLE time to not pick up our can as we are expecting a large group of people here tonight!! There is an endless line to get someone to pick up the …
Horrible company. The garbage man saw my daughter coming out with the garbage and passed right by and we live on a dead end road and he did not stop on the way back. Called customer service and they said I would have to pay $25.00 to have …
I recently signed up for Equine Waste removal from Groot East. Today was the first day for pick up so I watched! I am so glad I did! I watched the gentleman empty the dumpster and afterwards he swept up any poop that had fallen out …
I have been with Groot for many many years I am senior so I have back door
pick up. The gentleman on my route is
fabulous if I could I would give him 10
stars
just wanted praise the exceptional service and professionalism of anthony ( palatine route, ash st. ) who went above and beyond his job in helping us yesterday clear out my deceased parents home. ( by staying few mnutes longer to load the …
We really like Groot. For as long as we’ve lived in our current home they have been on time for regular services and worked along with us when we had special needs. I have family in outlying areas that are not as blessed, so believe me when I say we all need to be grateful for these guys! Thanks so much!
The guys on our route in Algonquin are great, hard working guys! Customer service has always been professional and polite. Once, they missed our bin and I called and they came back and picked up at the end of the day! It’s a hard, dirty, …
Thank you to the driver that picked up our can and emptied it that the snow plow knocked over. This senior citizen truly appreciates your extra effort with it being-5 right now.
Thank you again.
I uses the service almost 10years until I started notices something aren’t right. 1. The recycling services were added to 2 locations with out my approval, finally I talked to sale rep. to remove services of recyclings I didn’t ask, she …
By far the WORST garbage service in the history of garbage services! I did some fall clean up and they took NOTHING the squirrels have been living in my driveway all week- thanks you kind wonderful people. For picking up the garbage and instead of doing the intelligence thing of adding to bill you JUST LEAVE it WOW!
I wish Elk Grove Village never changed to Groot. Been a poor experience for the residence just to save a couple bucks. I wish we had Waste Mgmt back. The drivers did thier job. Didn’t complain. Took the garbage and yard waste. I’ve reported multiple issues to Groot and Village directly. Terrible service.
There was a day when I missed the truck by a few minutes. I placed our trash across the street and our truck driver not only picked up our garbage, he also placed our bin back across the street by our driveway. I was sincerely thankful for that act of kindness that I thought went beyond what he had to do. Thank you!
Our dumpster for our business was blocked by a truck and Groot came back the next day automatically and did an extra pickup for us free of charge. Spoke with customer service and they were professional, nice, and provided a detail response on what happened. A+ service
I am Groot.
(Translated by Google) Ami I liked your service I hope they continue like this and have more people for us the Ispanics take good care of us …
Thank you so much for all you do for us.
Good company
Best job ever
can’t wait to switch!
Poor customer service
Half hour wait to talk to somebody when you call.
Dumpster should be here early …very unreable time wise
Great company, great people.
They have too many rules too follow and too many excuses for not picking up our garbage.
Great Safety and Integrity from all employees
Thank you Brandon! Great customer service!
$100 for missed pickup? Ridiculous!
Great guys!!!
The absolute best!
On time and courteous
Drivers are excellent
These guys do a great job!
You guys do a Great Job !!!!
Thank you for all your hard work
He worked hard to make sure the containers were fully emptied
Groot Is the best of class in the Chicago market place . On time , Fair pricing .
We have this company , very good service and specially great hard working drivers .
Groot’s drivers are so helpful!!
Groot’s dedication to environmental sustainability is first in class!
Use Groot at work, service is great, whenever we need an extra pick up they come right out.
My rep Jason Schroeder is always there when I need him. Great guy!
They usually remember to come around the back to pick up my trash.
Appreciate the dedicated service.
I’M WRITING THIS FOR A FRIEND DUE TO THE FACT HE DOESN’T HAVE A COMPUTER–HE ALWAYS AND I STRESS ALWAYS PAYS HIS BILLS ON TIME. FOR THE PAST 2 WEEKS HE CAN’T SEEM TO GET HIS RECYCLE PICKED UP–YET 3 TRUCKS GO RIGHT BY HIS HOUSE–BUT THEY …
Came home today and recycling was taken but not garbage (it’s full btw). Last time our garbage was taken but not our recycling. Inconsistent and inconsiderate, garbage company!
Made the switch 3 months ago and was very pleased with the transition, and the service has been wonderful! Thanks Brandon for all you’ve done.
Great customer service. Brody is always responsive and available when needed. Highly recommend this company for your waste management needs.
They stink, just like our garbage. Jacked up our price 7x with 30 days notice. Out of control. Stay away. Moved to Advanced Recycling. Hopefully they will be better.
My 3 year old loves the friendly garbage men!
All of the guys on my route are great. Very helpful and friendly.
Our driver is the best
I called and spoke to a young lady who was very nice and professional. Despite the fumbling of my words she was nice and help me get the ticket in for service.
Service is great and pickup is easy. Brandon came out to look at our situation and determine the best solution for our company.
Martin is a very good guy and hard worker
DO NOT USE!!! DO NOT USE!!! DO NOT USE!!!
1star is too much. …
Worse company ever, they renew and lock you in to an extended 5 year contract if you make any alterations to service. They are insulting and rude; don’t sign with this company, be care fall with Ken Groenewold, rude guy, we will see them on court.
Great driver!!! Always takes everything!
Will not return my calls.. They gave me the wrong account number and the option on there web site I was told to click on is not there.. Horrible customer service.. I took over as the association President for the condos in my building …
Friendliest guys around and extremely efficient!
Worst company I’ve ever dealt with!! They keep increasing price and monthly fee is $330 higher than other companies with same service. I needed to pay thousands of dollars in penalties. Stay away from this company!
Our business was with Groot for years. In December they raised our rate by 30% and didn’t even contact us. When we wanted to cancel they said we had a contract and that they can raise their rates as mucg as they want and we cannt cancel. The worst!
Very poor service or should i say lacking! They never picked up on agreed schedule, they even changed pickup day on their own without even discussing it with their customer. I had to call them every month to find out if they are ever going to pick up, this went on for 8 months!!! I would never recommend Groot for anything
My drivers are so professional and nice and do the best job
my weekly drivers are always so nice and pleasant. they are helpful and don’t leave my cans everywhere. thank you
I unfortunately have to use their services. If I never spoke with their Rep, I would’ve been fine, but their Rep named Kimberly was the worst ever. I called in to schedule a special pick up with a FEE. Can you be a bit nicer to your …
They do good work as a company. Most employees I have dealt with are very pleasant. Some can have a attitude on them, but that is life. Groot is recommended from me
Best driver you guys have.
Hi,
I live on Ravine Drive in Winthrop Harbor and was sitting in my front yard when the Groot recycle truck came through. The neighbors had an large load and as the …
I work with Rita Wilson who is always there to help and assist me with Scavenger Services. She is very responsive and knowledgeable. I really appreciate all her help, and enjoy working with her. …
Always on time and never leaves anything behind.
Due to Covid19 and the states regulations and restrictions, our facilities have been open, closed and then open again. The staff at Groot has been wonderful with the starting and stopping of the trash and recycling removal for all of our locations.
The garbage person threw away about $300 worth of my plants. They were sitting near the corner of my driveway, but were very obviously not trash. I should not have my hard work STOLEN from me because I put something near the general area of the curb. I have never had issues before now and it is baffling to see this lack of care.
No problem with Groot. They have been very good as far as I am concerned. I don’t understand why many customers don’t break down their boxes to make it easier for them. As far as garbage, sometimes it’s the customer that is sloppy the way they put it out and animals can invade and make a mess.
I am apart of a General Contracting company, We have waste that needs to be thrown out at our shop and also waste on our job sites. Our rep Brandon has been second to none in customer service and response time, he also has cut us the best deals we have seen in years from a waste management company, Highly Recommend Groot.
Absolutely the worst customer service, the worst service and the highest prices. I am being charged over 635 dollars a month for one 10 yard bin. Most of the time, it isn’t even serviced (we have cameras). Calling to make changes, they tell …
We are a newer commercial client and we are very pleased with the customer service provided by Rosie Catalo and Groot. We are happy that we chose Groot as our waste company. …
Great service from Rosette at this location. Response was very fast and got all the issue resolved promptly. Have not had any issues with Groot for years dealing with the company.Keep up the good work.
Unbelievably rude customer service. My dumpster wasn’t picked up “due to the snow”. I asked for them to return when the snow cleared, but was told there will be $30 fee. I then asked them not to come, but refund me for the missed pick up. …
Jason Schroeder @ Groot has been a pleasure to work with. He’s very easy to deal with and follows through with every request we ask. I would highly recommend him to anyone in need of their services.
The model of a company with no integrity is ” Groot” What a lousy lousy company. I purchased their services for a few years and received inconsistent services but I figured that was par for the course. However, I paid my bill in August and …
I have used Groot for 5 years now and to date; they are inconsistent. The drivers forget to pick up my trash 80% of the time and after it’s overflowing into the street, then I call and they will send a driver. The customer service reps …
I manage a lot of properties in Chicago and Groot’s service is terrible. I have a building that keeps clearing a path for the dumpster on the contracted pickup days and then they miss the pickup , then they come back when it isn’t a pickup …
The guys that take care of our neighborhood are excellent!
Outstanding customer service. Rosette was super helpful and answered all of my questions in a timely manner. Adding more removal bins couldn’t have been easier. Thank you, Groot!
I have use Jason Schroeder from Groot for many years. I am a site superintendent for a construction company and sometimes jobs have time restrictions. He is always there to help work within the restrictions. His word is good and that is …
I have worked with Groot industries for many years. It is a solid company with solid helpful people. I mainly use the roll off division and the staff there could not be more helpful. Jason Schroeder, who manages construction roll off is …
The telephone customer service agents I have spoken to in the past and today have all been very difficult and condescending. When calling to inquire about a missed pick up the first thing they do is chastise you for not having your bins out …
They always take great care in their service.
Groot Industries is a great company to work with. Due to territorial restrictions, we use multiple waste services companies and Groot is by far our favorite. I wish our rep, Jason Schroeder, could be at every one of our projects. His …
I called this Morning and spoke to a young lady, Rosy Catalo, who was very nice and professional. I called to find out the option to start a new service with Groot and he explained on detail every question that I have, Great customer service from Her!!!.
The driver that takes care of our neighborhood is the BEST! Timely, courteous, and does excellent work.
Groot has always had amazing service. The relocation to a new address was easy they always manage to grab whatever we put out there. They are timely and clean.
We worked with Gates on switching our service from Republic to Groot. He was knowledge and quick to respond to our questions and concerns about the contract. He was able to get us an extra recycling container and still lower our monthly …
We recently moved in and have been providing consistent large loads of garbage. No matter how often we provide this amount, it’s been removed each week. We are very grateful for the staff at Groot that have relentlessly been removing that trash. Thank you!
My experience is with customer service, after calling few times and being very disappointed about customer service I called again and lucky me Rossete Catalo took my phone call, she was very nice and so much helpful than anybody else. I hope the other employees were as nice and helpful as she is. Thank you Ross!
Rosette has been extremely helpful in communicating with route supervisors and drivers to help me get affordable garbage and recycling service in somewhat of a unique situation. She responds to my emails lightning fast with solutions to my …
My daughter gets very excited as soon as she hears the truck, and runs to the window. Our great driver always waves at her, never misses. We are lucky to have such professional and heart-felt service!
Our driver is always on time and always picks up everything.
I have only good comments to say about Groot. We dropped service with another garbage disposal service and started with Groot. I have been working with Rosie Catalo who has excellent customer service skills and always responds quickly to …
Although every other can was picked kup in our neighborhood, ours was not. this is a TERRIBLE time to not pick up our can as we are expecting a large group of people here tonight!! There is an endless line to get someone to pick up the …
Purging multiple homes and Groot was excellent at hauling it all away. Thank you!
Horrible company. The garbage man saw my daughter coming out with the garbage and passed right by and we live on a dead end road and he did not stop on the way back. Called customer service and they said I would have to pay $25.00 to have …
Whenever I do see our driver he is always nice and says hello
I recently signed up for Equine Waste removal from Groot East. Today was the first day for pick up so I watched! I am so glad I did! I watched the gentleman empty the dumpster and afterwards he swept up any poop that had fallen out …
Super cool start to the morning: Groot recycling driver waved, stopped to say hello to me and the pup, and EVEN gave my pup a dog bone 🦴 !!!! …
I have been with Groot for many many years I am senior so I have back door
pick up. The gentleman on my route is
fabulous if I could I would give him 10
stars
just wanted praise the exceptional service and professionalism of anthony ( palatine route, ash st. ) who went above and beyond his job in helping us yesterday clear out my deceased parents home. ( by staying few mnutes longer to load the …
We really like Groot. For as long as we’ve lived in our current home they have been on time for regular services and worked along with us when we had special needs. I have family in outlying areas that are not as blessed, so believe me when I say we all need to be grateful for these guys! Thanks so much!
The guys on our route in Algonquin are great, hard working guys! Customer service has always been professional and polite. Once, they missed our bin and I called and they came back and picked up at the end of the day! It’s a hard, dirty, …
Our driver is awesome. He is always kind and wanted to those he knows. He’s a pleasure to have around!
Thank you to the driver that picked up our can and emptied it that the snow plow knocked over. This senior citizen truly appreciates your extra effort with it being-5 right now.
Thank you again.
I uses the service almost 10years until I started notices something aren’t right. 1. The recycling services were added to 2 locations with out my approval, finally I talked to sale rep. to remove services of recyclings I didn’t ask, she …
By far the WORST garbage service in the history of garbage services! I did some fall clean up and they took NOTHING the squirrels have been living in my driveway all week- thanks you kind wonderful people. For picking up the garbage and instead of doing the intelligence thing of adding to bill you JUST LEAVE it WOW!
I wish Elk Grove Village never changed to Groot. Been a poor experience for the residence just to save a couple bucks. I wish we had Waste Mgmt back. The drivers did thier job. Didn’t complain. Took the garbage and yard waste. I’ve reported multiple issues to Groot and Village directly. Terrible service.
There was a day when I missed the truck by a few minutes. I placed our trash across the street and our truck driver not only picked up our garbage, he also placed our bin back across the street by our driveway. I was sincerely thankful for that act of kindness that I thought went beyond what he had to do. Thank you!
Our dumpster for our business was blocked by a truck and Groot came back the next day automatically and did an extra pickup for us free of charge. Spoke with customer service and they were professional, nice, and provided a detail response on what happened. A+ service