They are always attentive and super friendly. Way better treatment than the “big banks” and make you feel like you belong there. We love our local hometown bank!
Opened an account with them, was treated with fantastic courtesy, and they were very professional in all aspects. Moving forward, we plan on using GNB for our banking needs.
From the start Jacob made us feel very welcome and important answering all of our questions quickly. He made himself very available to us though the entire process
I bank with them from their day one. I remember Mr. Roberts asked me to move my accounts to them, I already knew his entire family .. Tony and Stephen and their families.. So, I said yes, and I’m glad I did.. Not sure if they have cookies …
Stephanie at the location Bandera Highway location is amazing! She’s always so helpful and gets any requests done promptly and accurately! I’ve been in banking myself 9 years and am always impressed by THIS LOCATIONS staff.
I went in to open an account today with Stephanie and she made it to easy and convenient which is exactly what I look for in a bank! She was sweet, professional, and personable. She got me set up with online banking and took time to make sure I understood everything! I would send anyone I know to her for all their banking needs.
If you are a business owner, this is not the bank to open an account with. I actually went in and opened a bank account with them I was quite happy with their customer service. But, after I open the account they told me I cannot use the …
My review was refused. After a disagreement about a debit card I asked for my monies from both of my accounts….both were over 2 years old. The branch manager refused to give me a Cashiers check for my money. …
We love doing business with Guadalupe Bank. Chris B and his team are very attentive and professional. We have always had positive experiences in any dealings with the whole team.
Excellent service. Loan process during refinance was straight forward. They were helpful in assisting as needed and very responsive. I felt as if my best interest were always in the forefront. I would highly recommend Guadalupe Bank.
Guadalupe National Bank is what banking is supposed to be. Local, hometown professionals in finance that help solve problems and provide solutions. Whether it’s a SBA Loan, residential mortgage, home improvement loan or Commercial loan the …
We recently financed the purchase of a home and were very pleased with the experience. Working with Jacob Smith throughout the process was a pure joy. He stayed on top of everything, followed thru on every step of the process and was present at closing. Service above and beyond. High praise for Guadalupe and Jacob!
We have had the most positive experience working with Chris B. @ Guadalupe Bank in Kerrville TX!!
We are moving from another state and having a home built. Chris has been such a …
I have to say Guadalupe bank is TOP NOTCH! I was born and raised in Kerrville and can’t say enough good things about them!! I’ve never had a bad experience there. Even when things could have gone wrong, the staff has been amazing in …
So far so good. I’ve been there for about 3 weeks .
7/25/22 I received a reply from my bank thanking me for the review. The review was years ago and I would like to give another rate of 4⭐’s for the Guadalupe …
Recently my wife and I secured a construction loan from Guadalupe Bank. From start to finish it was an excellent experience. Our contact was Cris Braaten and he and his team could not be more professional and more easy to work with. We live …
Contacted Mr. Chris Braaton on referral from our realtor. I am very impressed with the professionalism, mastery of the information I requested, and his quick response to my every need. I intend to transfer all of our banking to Guadalupe …
We were so blessed to have Guadalupe Bank helping us through the construction of our new home. Jacob Smith, our loan officer was so patient with all our questions. He was always available to explain how things were going and worked with our builder to make sure all the inspections were completed.
Working with Guadalupe Bank has been very positive experience. Being out of state, I really appreciate the high level of personal customer service. I have had the experience of a few different mortgage transactions with Jacob Smith, a …
Place deserves zero stars. Awful customer service. No atms and every time I come there is always an issue with my funds. This is the worst bank I have ever banked with in my 30 years. Just try somewhere else if you are looking for a new bank.
I have had a horrid experience in my years of banking here. I have been here years and still am constantly having issues that I never run into with any other bank I have. Not to mention the constant flow of new employees that have no idea what they are doing. Worst bank In the hill country by far.
We had a very positive experience working with Chris Braaten at Guadalupe Bank for our home construction loan! He readily answered all our questions and made the year long process from loan initiation to payoff very smooth. We highly recommend Chris and Guadalupe Bank for home construction loans!
We recently purchased our home with Guadalupe Bank. It was really a pleasure working with Tabor. He was on top of everything from the start. His attention to detail and fantastic personality made this a terrific experience. This is my …
Terrible Service and not many locations
What time do your offices open!!
Best staff, excellent communication, and the hours are sufficient. Their app does everything needed!
Great place to bank. Never have to wait in long lines.
Hours of operation could be better and their online banking/mobile app is terrible. Needs to be updated
A bank that knows your name and encourages your financial and personal success. Good folks.
DANA WAS VERY HELPFUL AND I WAS ABLE TO OPEN A ACCOUNT THERE I GIVE THEM 5 STARS AND WILL TELL EVERYONE ABOUT THERE GREAT CUSTOMER SERVICE
They are fine folks that always treat me with respect. They have great cookies in the lobby.
Service was incredible, everything on time and lender was amazing. Was in my home before you knew it. Totally reccomend this place.
Excellent refinancing service! Fairly painless. Jacob was dynamite!
They are always attentive and super friendly. Way better treatment than the “big banks” and make you feel like you belong there. We love our local hometown bank!
Opened an account with them, was treated with fantastic courtesy, and they were very professional in all aspects. Moving forward, we plan on using GNB for our banking needs.
From the start Jacob made us feel very welcome and important answering all of our questions quickly. He made himself very available to us though the entire process
I bank with them from their day one. I remember Mr. Roberts asked me to move my accounts to them, I already knew his entire family .. Tony and Stephen and their families.. So, I said yes, and I’m glad I did.. Not sure if they have cookies …
Stephanie at the location Bandera Highway location is amazing! She’s always so helpful and gets any requests done promptly and accurately! I’ve been in banking myself 9 years and am always impressed by THIS LOCATIONS staff.
I went in to open an account today with Stephanie and she made it to easy and convenient which is exactly what I look for in a bank! She was sweet, professional, and personable. She got me set up with online banking and took time to make sure I understood everything! I would send anyone I know to her for all their banking needs.
If you are a business owner, this is not the bank to open an account with. I actually went in and opened a bank account with them I was quite happy with their customer service. But, after I open the account they told me I cannot use the …
My review was refused. After a disagreement about a debit card I asked for my monies from both of my accounts….both were over 2 years old. The branch manager refused to give me a Cashiers check for my money. …
We love doing business with Guadalupe Bank. Chris B and his team are very attentive and professional. We have always had positive experiences in any dealings with the whole team.
Excellent service. Loan process during refinance was straight forward. They were helpful in assisting as needed and very responsive. I felt as if my best interest were always in the forefront. I would highly recommend Guadalupe Bank.
Guadalupe National Bank is what banking is supposed to be. Local, hometown professionals in finance that help solve problems and provide solutions. Whether it’s a SBA Loan, residential mortgage, home improvement loan or Commercial loan the …
We recently financed the purchase of a home and were very pleased with the experience. Working with Jacob Smith throughout the process was a pure joy. He stayed on top of everything, followed thru on every step of the process and was present at closing. Service above and beyond. High praise for Guadalupe and Jacob!
We have had the most positive experience working with Chris B. @ Guadalupe Bank in Kerrville TX!!
We are moving from another state and having a home built. Chris has been such a …
I have to say Guadalupe bank is TOP NOTCH! I was born and raised in Kerrville and can’t say enough good things about them!! I’ve never had a bad experience there. Even when things could have gone wrong, the staff has been amazing in …
So far so good. I’ve been there for about 3 weeks .
7/25/22 I received a reply from my bank thanking me for the review. The review was years ago and I would like to give another rate of 4⭐’s for the Guadalupe …
Recently my wife and I secured a construction loan from Guadalupe Bank. From start to finish it was an excellent experience. Our contact was Cris Braaten and he and his team could not be more professional and more easy to work with. We live …
Contacted Mr. Chris Braaton on referral from our realtor. I am very impressed with the professionalism, mastery of the information I requested, and his quick response to my every need. I intend to transfer all of our banking to Guadalupe …
We were so blessed to have Guadalupe Bank helping us through the construction of our new home. Jacob Smith, our loan officer was so patient with all our questions. He was always available to explain how things were going and worked with our builder to make sure all the inspections were completed.
Working with Guadalupe Bank has been very positive experience. Being out of state, I really appreciate the high level of personal customer service. I have had the experience of a few different mortgage transactions with Jacob Smith, a …
Place deserves zero stars. Awful customer service. No atms and every time I come there is always an issue with my funds. This is the worst bank I have ever banked with in my 30 years. Just try somewhere else if you are looking for a new bank.
I have had a horrid experience in my years of banking here. I have been here years and still am constantly having issues that I never run into with any other bank I have. Not to mention the constant flow of new employees that have no idea what they are doing. Worst bank In the hill country by far.
We had a very positive experience working with Chris Braaten at Guadalupe Bank for our home construction loan! He readily answered all our questions and made the year long process from loan initiation to payoff very smooth. We highly recommend Chris and Guadalupe Bank for home construction loans!
We recently purchased our home with Guadalupe Bank. It was really a pleasure working with Tabor. He was on top of everything from the start. His attention to detail and fantastic personality made this a terrific experience. This is my …