Serving individuals and families in 49 states and the District of Columbia. We offer competitive health, accident, life and special risk insurance … See more
I had a policy for three years apparently. I didn’t even know my policy number and they did not communicate anything with me since one email a couple years ago. It was a waste of money from my account every month.
I have had my sons policy through them for over 17 years. It is now terminated because of an oversight. I have been trying to reach by phone by email and have not yet received an email back or a phone call back. UNBELIEVABLE!!!!!!!!!!!!!!! Very dissatisfied!!!
So far we hv had no complaints..We hv not bn in hospital until today. So I assume will know more later on after my husband is released from the hospital. So far, so good!!
I never even signed up with this company for insurance they just threw it in when I was getting my health insurance and for almost a year I’ve been paying 62 a month. Fraud company.
Very helpful was trying to find out info to see who they were and what did my granny have with them. She was helpful..didn’t disclose any personal any info but I got what I needed to get in touch with the right parties.
Have been paying for a policy for months and debited from my account. They send me a bill for the last 2 months they already deducted from my account and tell me my new policy number, with no contact information on this bill and it is …
Great service. I filed my first claim in March of this year for surgery that I had in 2016. In April I was paid. No hassle. Thank you for doing what you promised.
I called about a question on my bill and my call was picked up by a delightful human being without having to go through a long series of robot questions. She then put me through to the appropriate customer rep, Alana who was very pleasant and helpful and my questions were all answered in a speedy efficient manner.
My mother got this insurance for my son when he was born he was 26 years old now and my mother moved away and she’s not here and the policy is in his name we didn’t get the renewal until the grace period is up in two days …
After both of my surgeries, I sent in claims that were paid out quickly. Forms were easy to fill out. I’m glad that I signed up for Guarantee Trust Life Insurance Co.
I have had a gap policy in place to help pay my deductible on my health insurance since November 2016. It covers myself and 3 kids, paid through employer payroll. I have had several Dr’s office send me bills where GTL paid nothing. In fact, …
Our agency has been selling GTL Hospital Indemnity and Cancer policies for over five years. We haven’t had one complaint from our policyholders about the service they receive. Thanks GTL for this fantastic partnership!
My brother passed away sept 7, 2016. I submitted the paper work within 48 hours. I was working with a third party at the funeral home. Which took 3 weeks before the third party submitted information to this company. Finally , after 3 weeks …
GTL is a valued business partner. They are responsive to service needs and engaged with those they work with. Their products are competitively priced and provide meaningful benefits. I look forward to a building on our long relationship.
My wife and I have each had GTL Medigap policies for many years, at least 10, and have not had a single problem. The payments to our providers for 5 serious surgeries and many office visits have always been accurate with no complaints. Over …
I work with GTL on the Agency level as well as direct to consumer. They are solid professionals that offer a much needed product. I utilize them as my primary carrier for health related products, and look forward to our continued partnership..
I would give them 0 stars if I could. This policy is for outpatient surgery and they just keep saying they need more info, they didn’t need more info to take my money, they are good at that , but not good at paying claims. This is a bad insurance, do yourself a favor and stay away from them.
Agents apparently lie to get your business (although I believe it just the company practice)!! When we took out a cancer policy almost 6 years ago we were told that the premium rate would be locked in and would never change. We have never …
Sent claim in 4 times before paying-raised their rate after paying in for awhile-showed list of people in neighbor that purchased their policy-misleading and make sure if you get the policy that you will die before 85 or it is all gone. …
GTL’s product’s are substantially better than their competitors however where they may stand out most is their support and service specifically Demetri Simos. I’ve been in the business 12 years and I have never dealt with a carrier rep who …
I’ve represented dozens of companies since I started in the insurance business in 1993, and the client service model at Guarantee Trust Life is second to none. My family is covered by their incredible Precision Care cancer plan, and yours …
This place deserves 0 stars! I have never been so disrespected in my life! I called to cancel my insurance the day after I got it. I was belittled by Robert (If that is his real name). I asked to speak to a manager and got the same …
I have sent the detailed information to the Guarantee Trust Life from the hospital for the surgery that I had at Duke Hospital and was told it does not covered by a letter from Guarantee Trust Life. I spoke with Stephanie at Guarantee in …
This company has horrible customer service. We have been paying for their accident insurance for 9 years. In that time, I have submitted 4 claims, of which they paid 1. Each time you call for the status, they say they need you to send it …
Our son took out a policy recently but constantly gets incorrect spelled name and email address. His home address has been wrong too. Customer service finally got his policy to him by mail but his legal name and email are incorrect. VERY …
My wife Anita is the insured party and I am her husband and Power of Attorney.Choosing this company was the best thing we could do with my wife’s medical condition. Customer service is always helpful and the website is so easy to navigate. Claims are reviewed in a timely manner and there is NEVER a problem with any issue.
I’ve been having a lot of trouble trying to access my policy. I have to admit, I was a bit disgruntled, thinking there may be some unscrupulous activities going on. However, none was the case, and the agents were very patient and …
I am about to start month #4 regarding the ambulance and hospital indemnity claims for my deceased mother’s policy. Took me 2 months of excuses and calls to finally have someone tell me the death certificate was “ineligible” instead of …
Very low paying company even in 2023.
The employees are angry and have such a nasty attitude. No one wants to answer claims questions or benefits questions.
Horrible. Fraudulent
Great place.
Great food and service
Fast claim service!
Has all you need for any craft project!
Very responsive. They answer all of your questions.
A GREAT ASSET IF YOU ARE HOSPITALIZED
They helped me with my issue
Nothing but a good experience – friendly and patient
Horrible they are very slow with claims.
Good people always answer your questions and help
I couldn’t be any more satisfied with your service and consideration.
I am very much satisfied with the customer service support.
Awesome, except can’t tell which direction to turn when sitting still!
If you are in a strick budget and need some insurance for cancer heart stroke this could be what you are looking for.
Guarantee Trust Life Insurance Company is reliable, responsible, dependable, and trustworthy.
I have been waiting a long time to se I f want info from places that had nothing to do with my claim.this is taking an extremely long time.
HORRIBLE company!! Lies about losing paperwork. Does everything to steal your money. Would NEVER recommend this company to anyone!!
Years of paying for service. Finally had our first claim, but no reimbursement. Scam.
Had a positive experience concerning customer service. Answered my questions and was very professional and helpful.
Sometimes slow on payments
We have been policy holders for many years and have always been impressed with the excellent service we receive.
Worst company ever. They don’t return calls and they don’t pay like they say. Don’t get this insurance you’ll be paying for nothing!!
Great and customer service is really friendly. I would recommend GTLfor everyone 🤗 …
If the insurance pays as easily as they’ve told me, I’ll be very happy with my choice!
I had a policy for three years apparently. I didn’t even know my policy number and they did not communicate anything with me since one email a couple years ago. It was a waste of money from my account every month.
I have had my sons policy through them for over 17 years. It is now terminated because of an oversight. I have been trying to reach by phone by email and have not yet received an email back or a phone call back. UNBELIEVABLE!!!!!!!!!!!!!!! Very dissatisfied!!!
GTL has a great support team. One of the easiest companies to deal with that work in the senior market.
So far we hv had no complaints..We hv not bn in hospital until today. So I assume will know more later on after my husband is released from the hospital. So far, so good!!
I never even signed up with this company for insurance they just threw it in when I was getting my health insurance and for almost a year I’ve been paying 62 a month. Fraud company.
Our team has been working with GTL for several years now. Their products have continually been top notch with great service.
GTL has been a great company to work with over the years. Demetri is an excellent source of information and always available to help.
Very helpful was trying to find out info to see who they were and what did my granny have with them. She was helpful..didn’t disclose any personal any info but I got what I needed to get in touch with the right parties.
Have been paying for a policy for months and debited from my account. They send me a bill for the last 2 months they already deducted from my account and tell me my new policy number, with no contact information on this bill and it is …
GTL has been one our most important carrier partners for many years. From their products to their people they are first class!!
Not a place for strong black women to work at. You will have trouble that is not worth it.
Great service. I filed my first claim in March of this year for surgery that I had in 2016. In April I was paid. No hassle. Thank you for doing what you promised.
I called about a question on my bill and my call was picked up by a delightful human being without having to go through a long series of robot questions. She then put me through to the appropriate customer rep, Alana who was very pleasant and helpful and my questions were all answered in a speedy efficient manner.
My mother got this insurance for my son when he was born he was 26 years old now and my mother moved away and she’s not here and the policy is in his name we didn’t get the renewal until the grace period is up in two days …
After both of my surgeries, I sent in claims that were paid out quickly. Forms were easy to fill out. I’m glad that I signed up for Guarantee Trust Life Insurance Co.
I have had a gap policy in place to help pay my deductible on my health insurance since November 2016. It covers myself and 3 kids, paid through employer payroll. I have had several Dr’s office send me bills where GTL paid nothing. In fact, …
Our agency has been selling GTL Hospital Indemnity and Cancer policies for over five years. We haven’t had one complaint from our policyholders about the service they receive. Thanks GTL for this fantastic partnership!
My brother passed away sept 7, 2016. I submitted the paper work within 48 hours. I was working with a third party at the funeral home. Which took 3 weeks before the third party submitted information to this company. Finally , after 3 weeks …
GTL is a valued business partner. They are responsive to service needs and engaged with those they work with. Their products are competitively priced and provide meaningful benefits. I look forward to a building on our long relationship.
My wife and I have each had GTL Medigap policies for many years, at least 10, and have not had a single problem. The payments to our providers for 5 serious surgeries and many office visits have always been accurate with no complaints. Over …
I work with GTL on the Agency level as well as direct to consumer. They are solid professionals that offer a much needed product. I utilize them as my primary carrier for health related products, and look forward to our continued partnership..
I would give them 0 stars if I could. This policy is for outpatient surgery and they just keep saying they need more info, they didn’t need more info to take my money, they are good at that , but not good at paying claims. This is a bad insurance, do yourself a favor and stay away from them.
Agents apparently lie to get your business (although I believe it just the company practice)!! When we took out a cancer policy almost 6 years ago we were told that the premium rate would be locked in and would never change. We have never …
Sent claim in 4 times before paying-raised their rate after paying in for awhile-showed list of people in neighbor that purchased their policy-misleading and make sure if you get the policy that you will die before 85 or it is all gone. …
GTL’s product’s are substantially better than their competitors however where they may stand out most is their support and service specifically Demetri Simos. I’ve been in the business 12 years and I have never dealt with a carrier rep who …
I’ve represented dozens of companies since I started in the insurance business in 1993, and the client service model at Guarantee Trust Life is second to none. My family is covered by their incredible Precision Care cancer plan, and yours …
This place deserves 0 stars! I have never been so disrespected in my life! I called to cancel my insurance the day after I got it. I was belittled by Robert (If that is his real name). I asked to speak to a manager and got the same …
I have sent the detailed information to the Guarantee Trust Life from the hospital for the surgery that I had at Duke Hospital and was told it does not covered by a letter from Guarantee Trust Life. I spoke with Stephanie at Guarantee in …
This company has horrible customer service. We have been paying for their accident insurance for 9 years. In that time, I have submitted 4 claims, of which they paid 1. Each time you call for the status, they say they need you to send it …
Our son took out a policy recently but constantly gets incorrect spelled name and email address. His home address has been wrong too. Customer service finally got his policy to him by mail but his legal name and email are incorrect. VERY …
My wife Anita is the insured party and I am her husband and Power of Attorney.Choosing this company was the best thing we could do with my wife’s medical condition. Customer service is always helpful and the website is so easy to navigate. Claims are reviewed in a timely manner and there is NEVER a problem with any issue.
I’ve been having a lot of trouble trying to access my policy. I have to admit, I was a bit disgruntled, thinking there may be some unscrupulous activities going on. However, none was the case, and the agents were very patient and …
Very much satisfied with policy in my second year to date ty – have a good Day!
I am about to start month #4 regarding the ambulance and hospital indemnity claims for my deceased mother’s policy. Took me 2 months of excuses and calls to finally have someone tell me the death certificate was “ineligible” instead of …