I had an incredibly stressful situation that was handled with great care and kindness by Janet, supervisor at the Oak Creek location. She provided exemplary customer service. She communicated with me throughout the process and found …
This location has a habit of locking the doors about 10 minutes prior to closing. Very inconvenient for somebody who works. I just drove across town for nothing. I guess I’m depositing my money in another bank’s account.
You need serious help. I have been late an hour plus on 4 occasions now because you guys can’t figure out how to perform simple tasks. Learn time management. It is absolutely insane how slow this bank is.
If physically at a branch location most staff are friendly.
If contacting customer service over the phone, I would highly recommend not wasting your time
Overall I like this credit union, been a member since the 90’s. Recent annoyance is that you just can’t call to talk to anyone. Have to go in person or don’t bother. Takes forever to reach a person by phone and they are just a call …
I wish I had never bothered opening an account here. Due to my darker skin tone (European Descent) I was treated like a criminal while trying to open an account. Process took over 90 minutes at the West Allis Branch. …
Wish there was a zero, the staff are not professional a lot of times, the call center makes you wait forever on hold and then in a big hurry. They need a lot of training on customer service! Be prepared to wait 10 min in drive through! So slow! Go to Educator Credit Union very professional!
I wish I could give this place 0 stars, I’ve had to call 8 times to even get through to anyone, they hang up on you after 4 min or being on hold, when they do answer then they’re rude. Always non stop problems with this place lately … …
I have been dealing with Cynthia and Doris at Oak Creek. They are always cheerful and very helpful. When I ask questions, they explain so I can understand. I feel comfortable and confident dealing with Guardian Credit Union. …
Try extension 2980 to reach direct branch. Brenda is very helpful! The new well kinda new lady at window have made a big mistake causing us a lot of financial frustration. She has a birth mark on her face. Just check receipts before driving …
Cynthia in the drive thru always makes me smile. She goes above and beyond to make me feel welcome and like she really cares about her customers and their experience. She is awesome!
A family member of ours created a problem for their employer and the employer’s place of banking, Guardian Credit Union. We brought in OLD checks in BAD condition and both the employer and Guardian could have said “too bad…. too late”. …
Laura Saavedra is nothing short of amazing!! She is always there to help with any financial questions I might have. She has helped me through the process of having fraudulent activity and assured me everything will be alright. It’s a comforting feeling knowing my money is in excellent hands! Thank you Laura!!
have to say rating this bank 5 stars is only due to Erin long the Branch manager and the employees that I know.During covid shur has been rough not going to the south Milwaukee branch. Hopefully soon they open again so my misery is over …
Guardian Credit Union Oak Creek Wisconsin. I would like to take a moment to recognize Cynthia at the oc branch for giving excellent customer service always. She is always very upbeat and helpful with any banking issues I ever had. I would …
I financed an ATV at the dealership and this was the lender they used based on the best interest rate and terms. That said, I really didn’t have much interaction with Guardian prior to this point. I’ve made my monthly payment and that’s …
Gina W. exemplifies professionalism. I have never had an issue or concern that Gina has
not taken care of immediately. I feel that the entire team at Guardian Credit …
Ryan Jansen, Branch Loan Rep at the Howell location. Talk about customer service! WOW! I reached out Monday either looking for a car or to refinance my loan on my existing vehicle. I forwarded him all the information, he got back to me …
i call and they hang up on me for no reason when i was trying to see why it was taking so long to put my money in my account and she hung up on me without me even asking the question
I have to go through the drive thru almost every week. Every time I have had Cynthia as my teller, she has done an awesome job. She is very friendly and timely in processing my requests. It is awesome that you have such a nice teller working at Guardian Credit Union!
I love this branch! This place has been my go-to for many years now and I have no complaints. The entire staff is always ready to help me out and has gone the extra step for me a countless number of times. From the branch manager, Brenda, …
I’m a longtime member of GCU. I find the customer service and friendliness a refreshing change from commercial banks. Brenda Marks is a superstar!
She showed me great kindness and empathy this week as she navigated the process …
I’ve been banking with them so long I don’t know about anything else. They are awesome!!!!! Their teams are amazing. Breanna S was also very amazing with handling any of my banking needs keep up the great work Guardian credit Union
My wife of 18 years has a savings account with guardian, we had 2 car loans with guardian that we paid off, and currently have a boat loan with guardian, she had several thousand in the savings account and we just wanted to add my name …
DO NOT USE THIS BANK FOR LOANS.
If you care about your credit score and are an always on-time payer this is the worst decision for you. Since refinancing to this bank, I have had schedule …
I’m so great full that Cynthia caught a fraud alert on my acct. She new my signature and knew from the start that it wasn’t mine. And she put a stop to it. Great job!! I can’t thank her enough!! I’ve been with this bank along time, it’s nice to be recognized when I walk through the doors in Oak Creek location. Derek madden
I had an incredibly stressful situation that was handled with great care and kindness by Janet, supervisor at the Oak Creek location. She provided exemplary customer service. She communicated with me throughout the process and found …
Great Bank
Good service & easy to get 2😄😄😄 …
Friendly super service. They actually know your name!
Friendly and fast service every time!
Very helpful staff ,, always prompt service with a friendly smile A++
Great customer service,, love coming to this bank…..A+++
Always friendly staff
Their call center is swamped, but once you get through they are helpful.
Worst bank ever I mean ever can’t cash a legitimate check with an id and social card wast of time
This location has a habit of locking the doors about 10 minutes prior to closing. Very inconvenient for somebody who works. I just drove across town for nothing. I guess I’m depositing my money in another bank’s account.
Ppl from New Zealand are Cool!
You need serious help. I have been late an hour plus on 4 occasions now because you guys can’t figure out how to perform simple tasks. Learn time management. It is absolutely insane how slow this bank is.
Thank you Cynthia for such kind, fast and prompt service!!
I go to other branches, I wish they more tellers like you!!!
Keep up the amazing work!
If physically at a branch location most staff are friendly.
If contacting customer service over the phone, I would highly recommend not wasting your time
Brianna is always cheerful, efficient and goes above and beyond when working with me. I appreciate her great work ethic!
Overall I like this credit union, been a member since the 90’s. Recent annoyance is that you just can’t call to talk to anyone. Have to go in person or don’t bother. Takes forever to reach a person by phone and they are just a call …
I wish I had never bothered opening an account here. Due to my darker skin tone (European Descent) I was treated like a criminal while trying to open an account. Process took over 90 minutes at the West Allis Branch. …
Cynthia is an awesome teller! Very pleasant and remembers your name! Always a pleasure doing banking at the Oak Creek facility!
Wish there was a zero, the staff are not professional a lot of times, the call center makes you wait forever on hold and then in a big hurry. They need a lot of training on customer service! Be prepared to wait 10 min in drive through! So slow! Go to Educator Credit Union very professional!
I wish I could give this place 0 stars, I’ve had to call 8 times to even get through to anyone, they hang up on you after 4 min or being on hold, when they do answer then they’re rude. Always non stop problems with this place lately … …
I have been dealing with Cynthia and Doris at Oak Creek. They are always cheerful and very helpful. When I ask questions, they explain so I can understand. I feel comfortable and confident dealing with Guardian Credit Union. …
Try extension 2980 to reach direct branch. Brenda is very helpful! The new well kinda new lady at window have made a big mistake causing us a lot of financial frustration. She has a birth mark on her face. Just check receipts before driving …
Cynthia in the drive thru always makes me smile. She goes above and beyond to make me feel welcome and like she really cares about her customers and their experience. She is awesome!
A family member of ours created a problem for their employer and the employer’s place of banking, Guardian Credit Union. We brought in OLD checks in BAD condition and both the employer and Guardian could have said “too bad…. too late”. …
Laura Saavedra is nothing short of amazing!! She is always there to help with any financial questions I might have. She has helped me through the process of having fraudulent activity and assured me everything will be alright. It’s a comforting feeling knowing my money is in excellent hands! Thank you Laura!!
have to say rating this bank 5 stars is only due to Erin long the Branch manager and the employees that I know.During covid shur has been rough not going to the south Milwaukee branch. Hopefully soon they open again so my misery is over …
Guardian Credit Union Oak Creek Wisconsin. I would like to take a moment to recognize Cynthia at the oc branch for giving excellent customer service always. She is always very upbeat and helpful with any banking issues I ever had. I would …
I financed an ATV at the dealership and this was the lender they used based on the best interest rate and terms. That said, I really didn’t have much interaction with Guardian prior to this point. I’ve made my monthly payment and that’s …
Gina W. exemplifies professionalism. I have never had an issue or concern that Gina has
not taken care of immediately. I feel that the entire team at Guardian Credit …
Ryan Jansen, Branch Loan Rep at the Howell location. Talk about customer service! WOW! I reached out Monday either looking for a car or to refinance my loan on my existing vehicle. I forwarded him all the information, he got back to me …
i call and they hang up on me for no reason when i was trying to see why it was taking so long to put my money in my account and she hung up on me without me even asking the question
I have to go through the drive thru almost every week. Every time I have had Cynthia as my teller, she has done an awesome job. She is very friendly and timely in processing my requests. It is awesome that you have such a nice teller working at Guardian Credit Union!
I love this branch! This place has been my go-to for many years now and I have no complaints. The entire staff is always ready to help me out and has gone the extra step for me a countless number of times. From the branch manager, Brenda, …
I’m a longtime member of GCU. I find the customer service and friendliness a refreshing change from commercial banks. Brenda Marks is a superstar!
She showed me great kindness and empathy this week as she navigated the process …
I’ve been banking with them so long I don’t know about anything else. They are awesome!!!!! Their teams are amazing. Breanna S was also very amazing with handling any of my banking needs keep up the great work Guardian credit Union
My wife of 18 years has a savings account with guardian, we had 2 car loans with guardian that we paid off, and currently have a boat loan with guardian, she had several thousand in the savings account and we just wanted to add my name …
DO NOT USE THIS BANK FOR LOANS.
If you care about your credit score and are an always on-time payer this is the worst decision for you. Since refinancing to this bank, I have had schedule …
I’m so great full that Cynthia caught a fraud alert on my acct. She new my signature and knew from the start that it wasn’t mine. And she put a stop to it. Great job!! I can’t thank her enough!! I’ve been with this bank along time, it’s nice to be recognized when I walk through the doors in Oak Creek location. Derek madden