Guernsey-Muskingum Electric Cooperative is owned by the people who receive electric service from their cooperative which is operated for the benefit of its member and owners on a non-profit basis.
| Friday | 7:30AM to 4PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 7:30AM to 4PM |
| Tuesday | 7:30AM to 4PM |
| Wednesday | 7:30AM to 4PM |
| Thursday | 7:30AM to 4PM |
17 S Liberty St, New Concord, OH 43762
Worst utility company EVER !
Absolutely hate paying 40% more for the same electric as AEP
Service is absolute garbage with random power outages for no reason even in perfect weather.
Very good, professional and helpful personel. Plenty of parking and easily visible address to find!
The workers in Billing have been very kind to me. For those who get mad, they are only doing their job. They have to do what they are told.
Can’t even afford to live as high as their electric bills are! More than my paycheck! Absolute robbery!
I absolutely appreciate the work that all of you do! There are alot of times AEP electric is off just down the street during storms and we remain on. Thank you for all you do!
I have had this company service for 24 years and I have never experienced anything less than helpful service. I compare them to other companies , which I have used in the past, and they are number one..with us!!
Only 3 because the electric price does seem way higher than other utility companies but the power rarely goes out and during the storm of 2012 we only lost power for like a few hours. 10 year customer.
If you’re looking to buy or rent a home and it shows you have to use Guernsey Muskingum Electric as your provider please find another home! Very dissatisfied
Terrible infrastructure… Power out 4 times in 3 weeks for a total of 30 plus hours! They don’t get in any hurry to get out and fix it. Even though there are elderly and disabled veterans on the road.
I rent and If you have the opportunity to not use them I HIGHLY recommend not using them they make you do your own meter reading so if you work on the road its a 100 dollars a hit extra for them to send someone out….then over charge your …
Hot water heater needed😁 replaced, contacted GMC and next day new tank installed within 2 hours. Very polite,customer service the best from start to finish. …
I absolutely hate this company and their service. I want to move just because of this electric company. You send a meter read in they don’t even update it until a week later so your bill will say more than what it really is because they …
Not the greatest company to get electric through, I’ve had several rude employees when I call in, they never have my information right, it’s always different answers for my questions depending on who you talk to, it’s also pretty expensive. I wouldn’t recommend.
Absolutely, unequivocally the worst company I have dealt with. From poor customer service with representatives to multiple power outages and surges that they can’t seem to seem to repair on a timely manner. I have had the same issues for 2 …
I don’t even want to give this company a one star. Completely rediclous company they have very poor customer service. Personally I work within the accounting feild and if my billing workers acted like they do they would be written up. …
One the worst electric company there is. There all about making money and not helping people. There are other electric company that are actually care about there customer. We can not switch base on where we live because a co-opt plan which doesn’t not save you money at all and there rate on what they charge is extremely high.
This company is terrible. The only thing they have going for them is the quick reconnection of electric when bad weather takes a pole down. The online payment is terrible which is supper inconvenient. I still have to pay my bill by check in …
I have been a customer of Guernsey-Muskingum Electric for almost 25 years. They are very reliable. My power very rarely goes out and when it does it is restored quickly. When ever I have a problem customer service is very polite when I do call them.
If you are looking to rent/buy a house with this company as your electric id instantly suggest turning it down. Nothing about their system is accurate, insanely high bills, the most ironic part is when there automated system says “the …
Thanks to the guys who worked in the cold to get my power back on this morning! You are appreciated Merry Christmas!!
I frankly do not know where to start. The website doesn’t work. The “Smart Hub” app doesn’t work. Calling the company doesn’t work – personnel are NOT helpful, and depending on who you talk to, you get a different answer to the same …
Fast friendly service both in the office and on the ground. Our cooperative has done a great job maintaining the lines that come to our community.
Power has been out for almost 48hrs now. No hurry to fix it. The cats are hot and unhappy. Do your job for once and fix it.