GVTC began in 1951 and was organized to bring telephone service to Texas north of San Antonio.
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
36101 FM 3159, New Braunfels, TX 78132
(Translated by Google) Do business
(Original)
Fare business
Excellent customer service😊 …
Awesomeness
Nice place
Just a visit
Good folks
Friendly staff
Austin boswell
Austin boswell
Great internet
Odd customer service
Very helpful.
Courteous, helpful….
Nice people 👍 …
Worst service on the planet!
LEAVING.
Great customer service
Great customer service
I didn’t visit this place!
Very helpful on time.
Great voting station!
Over priced terrible service
Great customer service!
Acceptable service, just too expensive
Horrible customer phone service
Great service and great customer service
Garbage! I should have never left spectrum!
Great place to have meetings
Cable prices way too high.
Great company and super service.
Very courteous, friendly staff.
Pricey and sometimes slow but no better options.
Agent was very friendly and helpful
On time!
Professional and knowledgeable!
Great people who try to work with you.
Nice facility and friendly associates.
Great service and all questions answered….
Never had problema with my service
Rude customer service, high rates
Thank you for great service!
Slow internet, spotty service, too expensive for what you get.
Wish there was another provider out here
Great Company, Highly recommend!
Quick and excellent set up and follow up.
So far, so good… let’s see!
Great service and a very professional technician!
Best Wi-Fi I ever had.
Treated kindly by every employee at this location, as well as on the phone.
Excellent service and professional staff!
Great service 👏 thank you GVTC. …
Loved the Customer Service!!! Nice to know it still exists.
Insane prices. Low quality connection. Terrible customer support.
Waisted 40 min waiting over the phone. So much next in line.
Worse than TWC or any other company & the attitudes are the WORST!
I gave their service a 1 star because 0 wasn’t available. Horrible internet. Horrible quality overall.
Not the greatest service, nor the best pricing but the only thing available right now in our area
I have all services this company offers, all are reliable and the prices are competitive.
Pretty nice facility. The people I spoke with were friendly and helpful.
It is not the place it is the internet it is some realy bad internet it is slow and just not worth it.
Fantastic local company with fast reliable internet and friendly customer service!
Stay away from this company if you value life, liberty, and/or the pursuit of happiness!
One of their employees was very abrasive. Used racial language towards me and my family and threatened violence towards me
Poor internet and static phone reception…cancelled in favor of cell service
Reported problem, scheduled appointment, technician early (20 minutes, parked outside waiting for scheduled time), trouble shot and corrected malfunction.
Best internet and costumer service is top notch.
Save your money and go somewhere else. This is the worst company in the world. Bad TV, bad customer services, low quality. the worst!!!! Stay away!!
Would rate higher if they would open up their doors for business. At the very least make it a mask entry.
The CS Rep was fast courteous professional and made setting up services seamless.
GVTC provides great service and a great product. I highly recommend them.
The worst internet ever! Horrible customer service, highly priced and rarely works. Don’t waste your money
Horrible service and internet. We need another provider out in the Bulverde area. Internet is super slow definitely not what we are paying for.
Timely and Professional. You will be glad to join the GVTC Family.
the man that set up my internet was kind and professional, he explained to me the options of install, and executed my choice quickly and quietly.
Had issues with internet availability and customer service was outstanding with resolution of the problem.
This is a new service and so far, so good. Speed is good, connection is stable. We are enjoying it.
One of the worst companies I’ve ever had to deal with. It’s almost worth moving to another area just to have more options for Internet providers.
I wish to thank GVTC for letting us use one of their meeting rooms for our meeting at no cost to our organization.
Friendly people and great service.
Awlful fiber optics!
Always something wrong
Slow speeds even though we have ado called fast speed for fiber optics! …
The most incompetent server in the nation…by far. I have been with them for over 20 years and they have yet to solve the problem on my street for me and all my neighbors in Bulverde.
Internet is okay but it goes out like three times a day along with the tv, I’m paying to much to have such horrible tv and Internet services might as well get different services if it continues.
Refused to take timely action on a repair problem that was proven to be their equipment. This “Cooperative” overcharges their customers for an inferior line of services.
terrible don’t let the public know whats wrong when everything goes out they don’t focus on fixing it immediately they will wait and wait and fix it whenever they have their time i think our service has gone out 6 times in the past 4 …
This company is horrid! Bad service, bad service people, bad attitudes just because they have a monopoly out here. The lady in the front office is the sweetest ever, though.
Always fast and easy. The tech support is second to none. Just wish we had faster internet available out here in the sticks
So happy to get fiber optic service in an area that was thought to not to have access for years. We are so pleased with this super fast service!
Terrible and incompetent customer service. You’ll spend literally several hours on the phone trying to fix the most basic issues, constantly bounced between different departments and listening to advertisements on the hold line.
not really too bad unless you have more than one person in your house or even just by yourself its pretty likely they wont give you the service you pay for nor when they come out will it be fixed
It is a great company and works with you. I just wish they would open back up so you could go inside.
Wendy Jalufka – handled adjustments to services and equipment with impressive timely results and reliable follow-up! I am very pleased with the customer service! …
In my horrible experience I spend countless hours on the phone with them to fix the most basic of issues. The ineptitude and audacity of their staff and policies is on another level.
IF YOU HAVE ANY OPTION, ANY, DON’T USE GVTC. THEY ARE WITHOUT QUESTION THE WORST ‘COMMUNICATIONS’ COMPANY ANYWHERE. FOR SEVEN YEARS I’VE ATTEMPTED TO UPGRADE MY INTERNET SPEED EVEN WILLING TO PAY WHATEVER IT TAKES TO RUN NEW WIRE, THE …
Just disappointed that the only service available to us is DSL-so slow and drops out daily. We thought we were moving into an area that was fibre channel. No one will discuss when upgrades could be available to us. Must look for an alternative at this point.
The gal I talked to on the phone to setup new internet service and the technician that setup my internet were both WONDERFUL! Thanks!
Technician fixed our wifi issues and gave some pointers on how to best utilize the wifi router. Great job!
From the outside line install tech to the indoor system installation techs, they were all very prompt and professional. Extremely polite and friendly.
Your phone system sucks! If you just dial an area code w/a # you get a message to dial a ONE. If YOU ADD THE one THE NEXT TIME YOU DIAL THE # IT TELLS TO NOT DIAL A one. WE end up having to dial the # 3 or more times to place a call. No other phone system works that way!!!!
If you live in their service area consider yourself extremely fortunate…internet service and speeds just don’t get any better for the price.
Debra is been there for years. Front desk Receptionist.
PRICES ARE WAY TO HIGH! ONLY PROVIDER IN THIS AREA SO THEY KNOW THEY CAN RIP US OFF. THEY ARE MY HIGHEST BILL! My ELECTRIC BILL IS UNDER HALF OF THEIR PRICE! A SINCERE DISAPPOINTED CUSTOMER!
I wish I could give them 0 ⭐️. THIS IS THE WORST SERVICE PROVIDER! Stay away!!
IF YOUR SERVICE GOES OUT, YOU WILL HAVE TO WAIT UNTIL YOU ENOUGH PEOPLE CALL TO GET SERVICE. Oh, AND THEY WILL CHARGE YOU AN $85 SERVICE FEE.
Willie Goodman here for another Review….Called GVTC for some technical support thinking I was gonna have to wait the next day….nope….I was getting up and running shortly after my call…..It’s Willie Goodman, Approved!
I finally just have only internet service with GVTC. No one knows why it is speed is still so slow. as in molasses. Save a ton by going to direct TV with ATT- do it today!
The install guys were great. Our house is older and they overcame all difficulties. These guys should all get a raise. Thank you!
My family and I were moving out of the area so we had to turn in our cable boxes/remotes/modems. The associate who assisted me was extremely helpful and super nice. Great customer service!
It’s been over a month of calling them due to lack of internet service and also problems with my tv service. I can’t work or watch tv! They come out, say it’s been fixed and still nothing. I pay in a timely manner for reliable and consistent service and get the run around. I’ll be switching asap!
Equipment is always breaking down. New, within two months old, modem has constantly been stopping internet access. Have gone through 6 dvr boxes in the past 2 years. Just an overall poor performance.
I had a few issues with GVTC as to the the rate and service going out and now I am pleased to say that all issues were resolved. Not all companies care or take the time for ONE Customer. Thanks to all the people at GVTC!
We pay over $100 for just Internet. They say it’s 80 mag, but we never get more than two bars of service. Between 6 to 8 o’clock ( they’re heavy use time) it is very hard to deal with. They are the only provider in our neighborhood so they …
It was a great experience.
The technician was knowledgable and helpful. …
I called about my bill continually going up. Wendy was most helpful, and changed my plan to save me $78.00 with the same bundle. Good customer service !
This is by far the worst internet service provider ever. The internet cuts out randomly throughout the day and I cant even play a online chess game let alone a game like GTA V due to so many times it cuts out. I can honestly say I would …
Terrible customer service hard to get a hold of anybody multiple phone layers when you call In.
I’ve left two messages for a call back with no response expensive Internet again overall poor service
So, my house is at the end of the street, right outside their service range for “good” internet. Literally just up the road, people are getting 8mbps and probably more, while I’m stuck with 1.5mbs, which barely works, constantly having …
horrible customer service. Our phones have not been working correctly for months. They refuse to fix the problem. They say they will look into it and call back and they do not call back. If there was ANY other phone company I could use I would never use GVTC ever again.
Best internet and cable provider around. If there is ever an issue they update quickly and their new routers are cutting edge.
I have had GVTC since the 1990’s and its great. We have our alarm, internet and phone through them. Anytime the internet has gone down, they have always been very helpful. I am sticking with them!!!!
Love the product but cannot stand their new online payment service/process. Work out the kinks guys.
Updated 3/2022…. DOWNGRADED TO 1 STAR…
So, it was initially disclosed to me ( by gvtc technician), during a service call – for failing Internet, that GVTC was and has been OVERCHARGING me for the …
I don’t use y’all but I stayed at Summit RV And Resort And this is the internet they provide and it’s amazing im not sure if it’s satellite internet but either way it was very …
They may have affordable internet but their services aren’t the best! The first year of service with them my husband and I had so many problems with the internet going out for no reason! And today I called and I was “next in line” for 2 …
We have had GVTC for 6 years. Just got their double speed internet at our new house.
Our Internet service is terrible and still using DSL after 13 years. Fiber has been available to new developments on south side of Canyon Lake but there is no roll-out timeline offered by company for the north side. I am baffled as we have …
Only used the very accessible drop box for payments
Worst customer service, dealing with a death, they don’t care
How can a cheap $25.00 TV plan turn out to be $108.01 and that’s after they took off $46.21 credits. I can’t believe how they get away with it.
Just built a house in Canyon Lake. We are a fiber neighborhood, so the internet is fast. Biggest disappointment was the cable tv service. Cable boxes look like the big VCR’s from the 80s. Are you kidding me?? I cannot believe they are so …
I called to setup a new telephone account on Friday, June 2nd. I was told that I would receive some forms to fill out to complete the process. I did not receive them and on Monday I called the agent. She told me I would receive them that …
This company abuses the fact that it has a monopoly in pricing and uses accounting tricks. Be prepared that they will send you a 1099 at the end of the year that is reportable income to the IRS that you get to pay taxes on while they still charge you an exorbitant amount for service!
Trying to talk to a CSR is simply ridiculous! I’ve been attempting to talk to a person for almost half and hour now. A person answered approximately after 10 mins who told me my account was disconnected & he would transfer me. I received …
GVTC knows how to service customers! Wendy Jalufka – GVTC sales and service, took time to understand what I needed answered my questions and then took care of the two issues right away over the phone. Almost 5 years as a customer, GVTC keeps winning our business with folks like Wendy and outstanding service! Thank You, Clint Butler
No local channels on basic program. Must pay over $100.00 just to watch channel I WANT TO WATCH. They know can’t get on over the air antenna. Then they charge over $60.00 just for internet by not offering slower speeds. Don’t need a …
We could not wait to get GVTC in our neighborhood, sick and tired of the way TWC treats its customers. The worst customer service I have ever experienced. But, after being with GVTC for about a year now, we are looking to go back to the dreaded TWC, I think that about says it all.
I don’t even want to give it half of a star. Gvtc is by far the WORST internet service we have ever had. And sadly, it’s our only option. If you are considering using GVTC, DONT! …
This company is horrible. One hand does not talk to the other. One person says this, they do it opposite, then take no responsibility. Wow!!! I don’t even know how this level of attitude towards the customer and being very disrespectful is possible…
I called GVTC to disconnect our land line phone to save some $$$.After speaking with Celina ,I was able to upgrade our security system and our internet with a lower total bill!!!!! Celina was EXCELLENT in finding lower cost alternatives,which not only saved us money but improved service.Thank you!
I e been on hold for 2 hours!!! Still waiting! The office is closed due to COVOD? Ridiculous! You just don’t want to have more work by actually speaking to your customers! Worst customer service ever!!!
Weekly slowdowns to absolute crawl from 200/200 mbps connection. Friday & Saturday nights from 9 PM to midnight the service is useless. I am in 78261 zip. Look elsewhere for internet service.
My Grammy uses GVTC, and every time I’ve gone to see her, I’ve had to call them because one or more of the services aren’t working. She pays a lot for the service and it’s not great by any means. The service personnel are always helpful and able to fix the problem. It’s just a pain that there are so many problems.
The service is tolerable but they always try to sneak thing into your bill. I got screwed by my taxes when I found out I had been having dividends taken out of my bill without my knowledge! Terrible transparency and a shady company. But it’s all I have so… I’m stuck with it for the time being.
Constant connectivity problems. My Galaxy S6 won’t stay connected to the WiFi and this is the only WiFi I had this problem with. Worst customer service of any company I’ve ever experienced. Not only was I repeatedly lied to but the level …
I want to thank the people that bent over backwards to replace a smaller Cisco unit for my TV. My old unit had died and I needed to replace it. I called and was told I just needed to pickup another and hook it up. I told the rep on the …
GVTC are a bunch of worthless bullies. Charge too much for crappy service. Pro.ise better internet but only provide said internet to the rich people in the area who have over 500000 homes. They think screw everyone else. This company needs shut down this is a ton of BS. This company doesn’t care about it’s customers
Terrible customer service, 3 experiences in 3 years of service, internet is never reliable or close to the speed promised, When AT&T provides service in this Marketplace gvtc will be out of business in 6 months …
I am a senior citizen with a “fixed” income. I do not watch a lot of TV. I do, though watch news or the decent series Hallmark mysteries. My contract will be up in Feb 2018 and will not renew my cable! It is out-rages what price I pay …
GVTC is the absolute spottiest internet I have ever had. I have had 4 other ISP’s in my life and their flaws pale in comparison to GVTC’s. GVTC is an ISP monopoly in the Gonzales county area who charges horrendous fees for their horrendous …
for those of you who give good reviews your an employee.
I work for a business and the soonest gvtc can get out it the next day after I reported it first thing in the am. They charge us extra for their business accounts and don’t bother to come out and fix their problem.
A lot of money for very little in return. Customer service is not reliable. Paperless billing is sporadic. Promises made on phone in regards to bill adjustments are not followed through. This is what happens when you have a monopoly and no other choice for an internet connection.
We have been customers since 2016 and have never been satisfied with the wifi streaming ability in our house. Heaven forbid we try to use 2 devices at the same time….ugh… If we had any other service providers as an option where we live we would switch today!!!
Not sure about all the negative feedback below but we have had gvtc for 2 years at 2 different locations. New installs have airways been on time and professional. We have not had any connectivity or issues with customer service. Highly recommended.
If I could give this 0 stars I would. GVTC is a monopoly who price gouge their customers every year. You have no other choice in Canyon Lake so you get screwed. My cable/internet/phone has gone from $165 to $245 with the exact same …
GVTC will not upgrade outdated internet service to Bear Creek subdivision off F.M. 2722 (Fallen Oak, Mystic Oak, Boulder Oak, etc). We are forced to use out dated internet that is close to dial up speeds while we watch them put fiber in …
I know about 10 years ago this service was not very good but certainly the customer experience is much better now! If there’s a problem, they fix it. Wi-Fi is reliable and fast. Can’t complain since the prices are also very good now. Thank you gvtc!
I’ve called in twice to customer service and feel like I’m talking to a friend. I spoke with a gentleman 1/29/16 to assist in connecting a digital adapter and he had me up and running within a minute and even have me tips to improve the …
So glad i switched. Internet was so poor and it prevented me from working at home for my job in IT. It really sucks when you have to drive 60 minutes into work because you cannot get an internet signal. What was the most frustrating was …
They are terrible. Service is always dropping and the employee that came to my house put the router in the farthest part of the house cause it “made his job easier”. Spectrum here I come.
Over priced land lines and internet services! Bad connection always! Internet availability in the country and over priced for the service! Need to update the services they provide to long time customers in the country!
Over the week-end I contacted GVTC cable TV service department. After getting assistance over the phone it was determined that the Cisco box was not working. I asked if they could ship one to me and was told I could …
I’m sorry…I know we are supposed to hate these guys, but I just had a great experience. My internet was down, the guy on the phone, Paul, was super helpful and patient. We figured out the issue (my puppy had gotten to a cord outside) …
We are limited to a 20 MB per month speed in Canyon Lake, TX. Even though we are practically next door to GVTC.
When we call for technical support they claim everything looks good on their …
I was having some connection issues, called for service and I can’t believe how lucky I was to have ROSS come out. He went above and beyond. Not only did he fix my connection issue by getting me a new router but he asked if I would like for …
Horribly overpriced service, inconsistent connection, they have a monopoly, they know it, they have a dated and poorly maintained Infrastructure on the South Side of Canyon Lake, specifically outside of directly on the lake or on FM 2673. …
I am getting the best Internet access service I have ever had, and I have the option of Gigabit service out in the country. I have dedicated Fiber Optic to the side of my house. Their service lets me use my own Ubiquiti Router, and the …
GVTC ended up charging me $80 extra on my bill for a jack that not only did they not put in, but I didn’t even order. They were quick to double talk, give an empty apology, and “supposedly” fix the problem with the extra charge…. a week …
Over 10 years as a customer and the only consistent message I get from GVTC is that they hate their customers. Have never worked with a company that is so bad at customer service. And the prices are ridiculous. This provider …
Terrible, terrible, terrible! We moved nearly a year ago from Boerne and had a hard time getting the account closed. First, they accused us of not turning in our equipment (which we did), then they billed our monthly fee for the next …
Recently my internet connection started dropping for no reason. After several calls I was told the “fix” was to install a newer model of router. The Zyxel Router had worked fine up to this point, but it was explained that they no longer …
They offer archaic services at outrageous prices! I am moving and they only offer up to 20 mbps where I am moving. What??!! I haven’t seen speeds that low in over a decade. I am more than willing to pay the price for higher speeds! But 20 …
Decided to upgrade internet from 50gb plan to the 250gb plan. Tech came out to push their new Calix router. I informed him I already had Google home. He tested the upgrade with Google Home by itself as well as with the Calix router. I …
I am very disappointed in the customer service of GVTC, and would give ZERO stars if i could!! I have called time and time again just to be put on hold for 30min to get the call back option, just to turn around and have to wait nearly 3 …
Remember the days of dial-up internet? Well, you will if you have GVTC DSL.
They keep brandishing their fiber offerings however it is only available to …
If only GVTC cared for their rural long time customers as much as they do for their new subdivision customers they would be great. After being a customer for several years and having the worst DSL at the lowest speeds it is kind of hard to give you much of a rating. Have had my DSL modem replaced two times in the past couple years.
If I could give them less than 1 star, I would. Customer service is non-existent. WAAAAYYYY too expensive – my bill is just under $180 a month for basic cable TV and Internet. No phone service. They told me there was no way to reduce my …
I had a connection problem with my tv’s at work, and instead of automatically sending out a rep which would have cost me, they walked me through every possible connection problem till we figured it out. I was on the phone with them about a …
We signed up to receive cable, they installed it. It didn’t work. They sent a tech, who couldn’t fix it and informed us it couldn’t be fixed. I called them, they sent no one else. I asked to get out of my contract since it didn’t work …
Still waiting for fiber, we have had a GVTC construction zone, fiber coming 2019, sign in front of our property owner association club house for a year now. Can you please update our sign to say 2020 or coming 2021? I will be giving back …
***Please read the entire review***
I’m in a long term RV resort and just about everyone around me has GVTC internet …
Picture quality of TV is very good. I haven’t really noticed a big difference with the fiber optics for internet. Overall expense is very high compared to Spectrum. Especially for the non-premium cable channels at $99 extra. Contractor …
My internet unexpectedly went down yesterday; so I called GVTC. They walked me through a few different things, but it still was not working. They sent a Technician out the very next morning and he resolved the situation within 20 minutes …
My family has been with GVTC since the 70s, and we have never had any glaring issues that would merit a bad rating. I regularly get 40mbps from the wall. Any wireless speed issues I have ever had were typically due to something on my end. …
The quality of the cable interface was horrible.
My billing is required to be on separate accounts, but they got it wrong and now …
Bryan Salter was outstanding! He was very efficient and prompt. Very happy with my service from GVTC. The best technician that we have had service us!
Worst customer service. Price gouges unapologetically. Roped into services I didn’t need. Was told I could cancel or remove items. Billing ended up being 25 dollars MORE per month than what I was told to begin with. Then I was told I …
The young man who arrived from GVTC was great! Professional, knowledgeable and courteous. He arrived on time. Took care of our problem and didn’t leave until he knew we understood everything he had done. My cat loved him so we knew our problem would be solved. Thank you.
Hands down the most reliable wireless provider I’ve ever experienced. Total downtime for the ten years I’ve had GVTC has been less than one hour.
This is the worst internet company ever. They tout these amazing speeds with fiber. That may be the case when the internet actually works. If I could give them negative stars I would. I’ve had them for 4 years and the only reason is …
I require a stable ip address which for over a year I have had. Then they made a change so my ip changes every 3 minutes! They want to charge me 15 more a month to have it the way it was. They claim for security purposes but when does …
There technician was on time and very respectful. He did a professional job and was courteous to myself and my house. GVTC prices are competitive and their service is hard to beat. It was a good choice for me, and will probably be a good choice for you.
Setting the appointment was easy, the installer was kind and asked me what I was wanting letting me know it’s all up to me and my needs. He provided great in put and allowed me to make the decision on where I wanted the access point in my …
Direct hit by lighting to my residence at 6:05am took out my GVTC outside router card, buzzed alot of stuff inside the house and even popped my doorbell button out of the socket. …
8/28 Update: I wanted to update my review. I spoke with Mr. John Hill, the Communications Manager for GVTC. He reached out and we talked through my experience and frustration. He seemed genuine and wanted to resolve the situation. He stated …
Only been with GVTC two months but so far it’s been great! Professional, friendly, helpful, reliable — all of the traits you want in your internet provider. The only thing that could be improved is the automated phone system when calling, which is true of 99% of those systems LOL.
Fantastic from the start. Easy to schedule install, great communication with tech (Tommy was punctual, very polite, and respectful). Internet speeds are FAST! Highly recommend!
GVTC is the WORST telephone and cable company I have dealt with in 35 years of being a telecommunications customer and I have dealt with some really bad companies in the past. They are unprofessional and incompetent from the top down. I …
As long term GVTC customer I used to hate their service . It was extremely frustrating mostly due to their (lack of) their customer service. However, since we’ve upgraded to fiber we’ve had very little trouble and they have upgraded their …
Unfortunately GVTC was an excellent company for a very long time. But, not so much now, Their technology in my opinion has fallen behind the curve, Where their prices are beyond the curve now. I was losing my Wi-Fi signal up to 2 or 3 …
We bought a house that was pre-wired throughout for cable and internet. When GVTC came out to set up/connect our fiber internet service the tech would not connect the internet to our existing whole-house wiring system; claimed “we don’t do …
If I could leave no stars I would. What a horrible internet and TV provider., I have never experienced such poor service in my life. All of our channels work, except local. They want to charge 90.00 to have someone come fix a problem that …
I called for a problem and the technician did a great job to resolve the issue. Their pricing is up front and transparent. I wished they covered a bigger area. I would love to have them in San Antonio too. They have great customer …
I AM SO TIERED OF WAITING ON HOLD FOR 35-50 MINS FOR CUSTOMER SERVICE….BILLING IS ALSO MESSED UP!! Still on hold, 1hr 10 mins….Tried signing into my account, now it doesn’t work, states no account, yet this number is on my bill….
I’ve been with gvtc for probably 30 years I’ve never had a bad experience. They’re very polite and when they say they’re going to be where they’re going to be at your house they’re going to be there so you better be there when I get there. …
I’m having a tough time with this company so far. The technician who installed my internet was fine. Then I tried to use the app to verify my equipment so I could change my password. It didn’t work (tried several times) and no one has …
My daughter has been working from home for months now and our old internet just couldn’t handle the work load. We kept hitting the data cap so everything would slow to a crawl. The work servers wouldn’t let her into certain systems because …
In the last few months we have numerous outages of internet throughout the day. So frustrating with the prices we pay for service. I feel like the market for service has grown so much that the company’s technology can not keep up with the …
A loud shout out to GVTC team Mr Ravi Thinnati, Mr Leslie coordinated the order… and Ellis and Kyle, two smart intelligent hardworking techs. I give 10 🌟 stars!! Neat clean job.. very professional and helpful. Very happy with my project complete! Thaaaaank you 🙏🙏🙏🙏🙏 …
Had an install set up, didn’t see any tech during the allotted time but they made it right and sent a tech out after hours… well done.
Consistent monthly outages during the 9-5 part of the day. Occurs for about 10 minutes each month during prime work hours.
Speeds advertised are realistic. …
Would give 0 stars if possible.
Worst customer service of any business ever.
They will constantly give you the run around, never providing any real solution. …
On Sept 16th, 2019 ,I called to enquire about your services. I had been with AT&T for several years and my account was constantly rising in price until It was over $200 per month. Since my husband and I are on a fixed income with Social …
HORRIBLE COMPANY! Been an autopay customer for years, they changed their system and didn’t mail any notices or bills for 2 months. All a sudden disconnect no notice, reconnect fee, and then a higher monthly bill on top of that. God forbid …
GVTC is the absolute WORST internet you could ever use. I live on a highway that STILL requires DSL internet but the neighborhood 50 feet away can have FIBER? What?!? I asked if they could put in a line and they said it would cost 2000$. I pay 60+ dollars for internet I can’t even use! This is ridiculous!!!
I just started my internet services with GVTC in October of 2021 and it has been a nightmare since. I have been calling their Billing Dept for over a week, and it nearly impossible to get a representative via phone. I have had two people …
There is little customer consideration with this company so ask a lot of questions first. Rate has gone up every month for 6 months in a row and it was already high….crazy to pay over $200 a month when tv signal and internet can get …
I wish there was another option for Internet in this area. I have been on hold for over an hour. Supposedly I was sent an email with new account info. I didn’t even know there was NEW account information because they never told me. There’s …
One star for no service. One of our tv boxes went out. Called customer service to get help in rebooting the box and nothing worked. We were then given the 8 to 10 , 10 to 12, etc time slots for someone to come out and work on the box. We …
Ever since the app and having to pay on the app it has been nothing but a headache. As soon as the app was ready I tried putting my card info in and it gave me error messages. All I ever received from customer service was voicemail and no …
UPDATE: GVTC reached out, have corrected the issue, and credited the disputed amount(s). As indicated in their response (below), they are “experiencing high call volume” … I can certainly understand why. Updated to 4 stars. …
GVTC is the ABSOLUTE WORST SERVICE PROVIDER!! The great prices are NOT worth the DOZENS of hours we have spent on the phone trying to fix THEIR mistake of charges and billing because of THEIR system update. And of course you cant go in …
I highly recommend GVTC for all your TV & internet services. The fiber optic equipment is superior to wired cable. They offer credits back that offsets your bill, and have outstanding customer service support 24/7. All my years with them …
Switches to an new billing service and sends two emails with their spam of emails with the title GVTC Online Payments Have Changed…. The title of this email is horrible and doesn’t even warrant a click. I received two of them in 6 months. …
Like many others, I was once on auto pay through my checking account. Then GVTC made changes that meant auto pay customers had to re-register. I did that and was assured all was good. Then I got another two month bill. Was forced to go …
I have been trying to get ahold of GVTC for over a week about my bill not being correct. I have called in 6 times and all they do is place you on hold, no one ever answers, 20-30 minute waits. The lack of customer service and any …
I have been with GVTC for 3 years and it well up until this point. GVTC made a change to their customer account system. Now all their customers have re-register their own accounts. The problem I’m having is the system won’t allow me to …
Chris came to set up our internet and was faced with wiring issues from the builder (new home). He tried three different things and got it to work! He was up and down the attic, in and out of the house until he figured it out. THATS customer service. Thanks, Chris!
Dial up is probably faster. False advertising on the speeds. Call customer service and they are useless and say its basically your fault or some other red herring (that’s if you can even get ahold of them.) There aren’t any other service …
I am very surprised to see all these bad reviews. I have been with GVTC since 1993. In 29 years I have had very few problems with them. I have never had any billing problems. When ever I have an issue I feel is urgent like when I erased my …
I recently moved to the Bulverde area. Although Spectrum told me they would run a line to the home I opted to use GVTC. As of yet we have not had any issues and 1G fiber is sufficient for our needs.
This place is a scam. We signed up for 1GB Fiber service and are only getting 350MBPS. After coming to troubleshoot the slow speeds, they told us it’s due to the Wi-Fi router that they provided and that we could go and pay hundreds for an …
Bankers hours ISP. Reported an outage last night around 10PM CT. They were certain it was something local to our home and they would send someone out in 8 business hours. Many others in our neighborhood were reporting issues as well. We …
GVTC is all about the money. I get it. Its a business. I bought a home recently and moved to an area where they don’t offer service. I still had over a year on my contract and they told me I had to pay the difference. Ok. I asked them to …
I had no other options and had to use GVTC. The actual service is fine, but if I had any other options I would have used them because their price is ridiculous. Plus…even though I have now canceled service, and returned my equipment the …
terrible customer service – “turn it off / turn it on”, and when that doesn’t work they need to schedule a visit. i have had good luck using my cellular hotspot until they sort out their operational problems. however, GVTC is much better …
The advertisements are from gvtc
Tell me how an offer of $59.95 with 20% off = $47.96 ends up being a bill of …
Literally the worst customer service imaginable. I have attempted to cancel service at my cottage for 2 months. I have retired and rented it out. I called initially and was told I needed to ‘mail cancellation paperwork’ – REALLY IN 2022! …