This kid Raymend Emmanuel, he is so arrogena, we have paid them 285 USD for filing our taxes, man he is like a little kid, he just wants to talk doesn’t wants to listen, my wife has been their Clint from last two years but this year it all …
I have to put my social security # online to verify my account! That is so wrong! H&R claims it is very on likely that someone could hack into there site. If they can hack Hillary’s account they can hack H&R blocks!
Louis Johnson is the best! He prepared amended tax returns for my last years federal and state returns. He’s been in the biz for a long while can pretty much be described as a tax genie! Very professional, very deliberate, and I will …
to whon it may concern ,we have filed our taxes with H&R block for many years and never had a problem until this year we get a letter from the IRS for our 2011 taxes . they tell us that we have to pay the IRS $1992.00 all do to one of your …
Used to be a five star rating. I am a retired Military Vet after 40 years and could file my taxes with H&R for free no matter what the case was, owning home or homes, investments or anything. This year I paid 24.99 so I would have audit …
Horrible experience. The appointments will be delayed by 10-15 minutes which we can understand, but after the H&R block team
start’s preparing the tax document the real story begins. …
I can only scratch the surface of how incompetent and unprofessional H & R Block are both on a regional and national level. They are impossible to deal with, you are passed around each department. I have tried several times to speak with …
Case #1192428. I went to an H&R Block 1 year ago in Glenwood Springs, CO and my taxes were so badly messed up the manager offered me a $200 credit for this year. I moved to Atlanta and my credit could not be honored because of my new …
Been a customer for over 10 years, then this year it all went downhill. First, they messed up my appointment for an emerald advance review and had me wait for almost 2 hours. Then, the employee submitted my info with the wrong info causing …
Would give it a lower rating if possible. DO NOT USE THEIR EMERALD CARD SERVICES, IF FRAUD HAPPENS YOU’RE NOT PROTECTED!! THEY DO NOT DO FRAUD INVESTIGATIONS THEY GUESS. I’VE CALLED THE MERCHANT THE PURCHASES HAVE BEEN MADE THROUGH AND THEY …
I paid extra for the HR Block Tax Identity Shield. When you try to update your account information, instead of simple Check Boxes they have those silly sliding buttons that seem to work backwards – “ON” seems to be “OFF”, VERY CONFUSING and no where on any HR Block website does there seem to be a way to send them a message.
I was given the wrong tax documents when I had my taxes done. I was given 2013 Estimated Tax Forms instead of tax forms for the year 2014. I have wasted hours on the phone trying to get someone to send me the right forms. My local office …
My tax preparer Debbie Ferguson in Edinburgh, IN has been a phenomenal tax preparer for me for the past 5+years. The H & R Block Company is a disgrace. They double charged my credit card on their website when I was trying to get to review …
Avoid H&R Block if you can. They do not stand behind their work at the local office. After admitting that their preparer made a mistake, they told us we were “out of luck” about paying additional taxes because we did not buy the special insurance they tried to sell us. Scam from a financially failing company. Use a local CPA.
Strictly for their parking. Used to be a good place to park after hours and on weekends to catch a movie. They’ve recently jacked up their rates. One downtown movie theater validates for parking, which used to make it free on Sundays. Now …
Terrible, they have done my return twice with the IRS and still wrong. We are working in it again. Now I owe money. They missed documents. I paid for piece of mind. It’s my fault. I New they were wrong on the 1st return show Beverly …
Been almost 5 days no nothing on my taxes and she never filed my taxes on that day at all and don’t do the 3000 loan #ripoff no text or email about it they take ur 40 bucks and run ! Oh and no way of finding out if u get it or not no one to …
We had a horrible experience with H&R Block’s online tax service. We caught multiple mistakes made by the “tax pro” and it took days of talking in circles to get the issues resolved. Further, we encountered issues with the website when …
One of the worst jobs to apply for, hold out on benefits for good employees who put their lives on the line for a company that would NEVER do the same for them!
They do NOT stand behind the program even though they have a guarantee. Do not use their online program – you will still end up having to go to an office to fix their mistakes.
For the second year in a row, I have additional pending charges. I should be charged $21.15 ONE time, not FOUR. So now I get to wait three days for the $63.45 to “drop off” is what I was told. This is evidently an issue with your e-filing …
I am a tax preparer for 8 years. I’ve seen all the problems that people say they have. If you want to make H&R great again, here is what i’m hearing.
Prices to high. No one to greet you at the door. …
BEWARE to anyone using their Emerald Advance! They are denying people who have been approved in previous years, and refuse to elaborate farther than saying it is due to “income”. When I tried to speak to someone about it, I was told that …
Because I went in to file my taxes I was told they were completed it was all set and I would have them within 21 days 28 Days Later I returned to H&R Block to find out why I have not gotten my taxes and they were not completed the payment …
I have been a user of the H&R Block Deluxe software tax preparation software for 5 years. I have been generally happy with the accuracy and flexibility of the software. HOWEVER, this year I have experience very poor quality support for …
Long time Block user completely frustrated with lack of tax forms for online premium software. Have struggled for last two years attempting to include a basic form in my return that Block apparently choses not to give any attention. After …
I had my tax return done by H&R block ….They Messed it up and now I am trying to straighten it out with a Regional Manager that doesn’t respond to his agents request for direction on how to solve my problem…..It’s all on them ….all …
Extremely rude lady. Immediately left to go to a different location who actually wants to help customers and answer questions with out popping off with a attitude. Completely unprofessional experience
They’re are helpful. Always resolve the issue at hand. Never had any problems or complaints about the service they provide. Would recommend them to anyone!
The one in Durand is Absolutely HORRIBLE rude and disorganized her name is Rose and she messed my daughters taxes so bad said she had to pay in ans had the Menomonie office take a look and she DONT have to pay in she gets 2500 back!!!! Durand needs to be checked out
I have been using H&R Block online for many years to file my taxes. I prepared and paid H&R Block to transmit my taxes the day the IRS began processing. My return has yet to be transmitted to the IRS from H&R Block. I have called …
The one Me and my wife went to was a kennel with a big dog running around the office and then she does not tell us theres a 40.00 dollar fee to have it taken out of your refund and when I get home is when I find out so I take a check back …
My tax preparer was very knowledgeable. Did not expect to get presented with extras like Tax Identity Shield and Piece of Mind. Also did not expect to get so much pressure to use their debit card for the refund. Accountants have a …
Taxes done by H&R Block in our home town( I have been customer for 15 years)
** First-The preparer did not file both of our children as dependents, when I questioned the return amount we were told ” it has to do with Unemployment “. …
Working with our Tax expert; Mary Bunnell, we made adjustments to my withholding’s and this year our taxes came out just right. Thank you Mary for the great advice, and for making this a great experience.
Did my taxes using the free online software. Unfortunately, I paid to have a tax “pro” verify my taxes for $50. This resulted in a loss of $1400 of legitimate tax credits. My state forms were also missing in the review document. How does …
I love Pat! She always answers my questions in full in ways I can understand. I will always go to H&R block, it’s mildly pricier but the quality if is great then I don’t mind.
An employee at H&R Block corporate office, sent me a bogus check 2X after they had already removed some of my money from my bank account then actually told me after stealing my money that I never had an account with them. I left messages …
Terrible customer service. Horrible fees. Their so called pros forget to file my Jackson county taxes. When i notified them they tried to say that I didn’t buy their “piece of mind” service at an additional fee. So there was nothing they …
Inconsistent service and unprofessional staff. Front desk is a mess and their inability to follow appointments leaves you wondering why you even went to their Headquarter’s main client office. I would not recommend their services and going forward I’ll use other options for tax services. I would give them zero stars if possible.
DO NOT USE THIS COMPANY!!!! THEY TAKE YOUR MONEY AND DONT PROVIDE ACCURATE SERVICE. I was told by Blockheads I would be getting a refund of $5k, It turns out I owe the IRS $695. I have been given the run around, customer service is from random call centers not Block employees. NEVER AGAIN
If you are filing with a form 8962 (which is pretty much everyone as it is the ACA marketplace requirement) then dont the “free” online filing thru their website, as they will then try to charge you $29.99 to upgrade. Just use turbotax
This experience has been nothing less than horrific. I came in to pay two years of not filing, and paid as it was prepared, got additional letters from the IRS, went in to pay 2016 on Thursday, had another nightmare experience, and my …
I would like to know why you took without authorization $204.00 out of my checking account after I had paid you with a check # 5234 for $144.00. Two days later I saw a $204.00 taken out of my account; when I inquired with yhe office that …
We’ve been using H&R Block for a few years now. This year we were referred to using the File Federal Online for free since we only have the standard 1040 to file and can avoid additional charges for the extra w2’s (suggested by a tax …
Excellent service. Very knowledgeable Tax Professional especially on rental property documentation. Additional deductions was found .State/Fed E-file with tracking options. Very reasonable cost of service.
When they owe you money?Dont expect any miracles.Theres major breaches in there security system in the worst way.They informed me they deal with alot of hackers every day.But then again dont see them improving there security.They are the …
The tax professional assigned to me was extremely helpful.
However, their online platform/website needs improvement.
For instance their platform failed to successfully attach a couple of 1099 …
To be honest yall don’t deserve any stars someone went into my account and took over 1800 off my emerald card they have gave me three different case numbers no one has called me back I have done all the asked me too and they still have …
I did my income taxes a few days ago, and toward the beginning, there was a question about how much stimulus money I received. I answered the question, however I later learned It must have been a survey, and had nothing to do with my taxes. …
In 2004 I had these clowns figure my taxes at their Lawrence Business location on Wakarusa that was supposed to be dedicated to helping business owner’s. They said I owed $80,000 for the year in federal taxes which seemed unreal. Sadly I …
Our Tax Professional Christina Carpenter has been amazing. We started going to her 3 years ago and our taxes were a mess. Since then she has coached us and worked with us to bring us closer to the 0 line every year and every year we get …
Friendliness, cleanliness, professionalism, courtesy, all shown at this location. Lindsay was so kind and knowledgable. I have already scheduled an appointment with him for next year. I was very pleased with my service.
Pat was amazing. Now she is out of the office and literally no one answers and I can’t even stay on hold or leave a message. I have called 5x this week and last week. No answer!!! Very frustrating and makes me not want to use H&R due to not being able to contact them. Again Pat was amazing but no one else answers!!
good day to all and users be ware of this company I used they for years only to have the IRS to audit me had to pay back the government .they are independent owned so I wouldn’t recommend them to anyone they get zero star
I will never do business with H&R block again.After thirty years of a customer my stimulus money was stolen from mastercard emerald card and they refuse to refund my money.Fileing s law suit against them with Minnesota state attorney general office.
It’s a little embarrassing that this feels like the only way to get ahold of this office. I’ve been trying to schedule an appointment today and the phone line asks me for a password??? The online system tells me that my usual person has …
Still was waiting for response re regarding my taxes the lady said they would be done by Saturday but no call or email. I called them set a call back time for the next morning and still no call or nothing. I guess I’ll have to drive over and hope that carla Johnson is there?!?
You have my email my name is Michael King I have the worst experience of my life with my taxes with H&R Block straighten it out my 2018 taxes you charged me $349 for services that I didn’t even get.
While the tax preparer was absolutely fantastic, the company itself let me down. The cashier double charged my fee for tax return preparation , I caught it when I went home and looked at bank account online. I immediately called and she …
I’ve been trying to get help for almost two strait weeks. I have been hung up on 8 times, transfered into the hold pool without reason or being told 16 times. Every time I try to call to escalate my issue, your number says you either can’t …
Mary Hansen is an absolute gem! Her expertise, professionalism and humanitarianism. I had received a letter for the IRS. Ms Hansen assured me everything would be just fine. My history of filing taxes has never be a good experience. One …
Our tax professional, Zack Beyer, has always been so quick and attentive working on our returns. We’ve had a lot of tax changes in the last few years (homeownership, new babies, freelance business) and he’s done a great job helping us sort all our taxes out!
Mary Bunnell is fantastic. She took her time to explain things to me. She gives excellent advice. I feel like I am truly in the best of hands when she does my taxes.
Mary was thorough and double checked all the facts. She was very personable and we enjoyed our appointment with her. Very satisfied with our experience and will return to this H&R Block next tax season.
We love Pat Dornan! We can trust her to accurately complete our taxes, and it’s less painful owing taxes when you have a great person walking you through the filing.
Loved the service. Mary Hansen was awesome and answered all my questions. She did a great job walking me through my return. My only reservation that may prevent me from returning was the price – $173 for a relatively simple filing.
Pat Dornan has been amazing every tax year for us. Professional, knowledgeable, and makes tax time an almost fun experience. Never thought I’d say that.
Unhelpful. No follow-up or direction on how to resolve matters. I’ll also be doing additional credit checks and checking for fraudulent activity in the future as they have my personal information.
RUN. I worked directly with a local office and their online services, they are not accurate, they do not reply timely, they caused me penalties with the IRS, filed incorrect addresses/totals, amounts due etc, they ignored me for weeks and …
Bad news about H & R Block! They sent my 3rd stimulus to someone else’s account number and I cant convince the IRS That H&R Block had my correct acount # and sent my tax return & stimulus to someone else’s bank account ! Thanks H&R Block I sure could use the money YOU owe me!
BUYER BEWARE. I had my taxes done several days ago and they ended up charging me ten percent of my overall return for filing. It was a very simple return. It was not disclosed at an in-office meeting that I would pay more for my bill if …
This year 2021 has been the worst working with H&R Block. They charged me twice for my tax return and no one seems to know what to do at H&R Block. Three days worth of trying to resolve this issue and no one at H&R can handle this. Makes …
I have used HR Online services since they went online. This year has been a nightmare. We were charged twice for our tax preparation services, both totaling over $200. I have spent 5 hours on the phone on three separate days; speaking to …
Worst experience I’ve ever had with a company. They’ve had my second stimulus since January 4th. Told me 1/6 that they sent it back to the IRS. Then I called them again on 1/29 and was told they never sent it back and that they would send …
It was simple and easy to file my taxes. Mary did a great job at helping me and explaining the process of it. We finished everything in less than an hour.
Unable to reach the online support I got in 4x and was waiting for agent I got disconnected 4x I had chest pain and was crying that i could not get through to online support. TERRIBLE MY TAXES ARE DUE AND IT SAYS AN ERROR result 30> you are …
Had H&R Block do my taxes on Feb 2nd talked to them on March 8th and they still haven’t submitted any of my paperwork so I still have to wait another month before I can get my money..won’t return calls and won’t let me talk to management
Left site with a voucher saying i owed 1471.00 and tax document.
Received a check for a refund took my check and payment voucher into the store Mar 22 they were going to get with me about the difference. Donna never called me …
Christina Carpenter was professional, knowledgeable, friendly, showed interest in my tax situation, and I really feel that she was working in my best interests.
They solved absolutely, nothing kept telling us it’s our fault their system is getting our E-File the people we spoke with were extremely rude. They took our money to have a tax pro file for us, but he couldnt figure out why he wasnt …
49 yrs with HR. 2022 they changed their “do your taxes free” format so it is no longer easy or intuitive. And it doesn’t work. Would not accept income info correctly, kept promoting to annuities (don’t have). Called HR online tech support, …
My tax pro Lindsay was and is the reason i keep going back to an office. Such a great guy who provides details every step of the way. He makes tax prep fun and not a taxing experience.
2021 Taxes, Republic Missouri, I sent all forms for the accountant todo my taxes and only half was done. No stuck with penalty charges that I am going to have to pay. H&R Block lost my business!!
H and r block expat was the service I used. Granted I have used American h and r blocks for probably my last almost 10 years of filing without any issues. H and r block expat was super easy to use and helpful with what to gill out where. I …
Absolutely the worst. I have proof that they say they submitted my returns but the returns never made it to the IRS or my state. After 4 phone calls and one of them hanging up on me, literally nothing has happened and now I have a case …
This company has violated me and The United States Code for banking regulations. This company has failed to reimburse me for the money that was stolen from my account. They are denying my claim and I have not heard from any investigator …
Similar to other reviewers, I’m very disappointed in H&R Block’s tax review services. I purchased the Peace of Mind (POM) service to cover in the event of a tax professional’s error. When it came time to file a POM claim, H&R Block staff …
Disappointed in their auto renewal. Do NOT sign up for auto renew. They charge your credit card Three or more times, and they keep doing it for the same year. And getting hold of someone to fix this is painful. Better to dispute it with your credit card.
Extremely dissappointed in tech support unable to answer, or address a simple problem with their software. I didn’t receive the download I paid for and have confirmation receipt. I’m a long time user of Block but after a miserable …
(Translated by Google) yes very easy
(Original)
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Ms Pat is great 👍 …
We have used mary bunnell for years. She is amazing.
The results
Professionalism
Quality service
Lindsay Wood
Nice people
Mary Bunnell
Friendly
Slow response times
Very helpful!!!!
A little pricey.
The quality of service
Great service
Great service
Pat Dornan
great lady
It will be better
Overall satisfaction.
Easy to work with
Pat is wonderful
Garbage
Taxes get done!
Great
Great Service
Ease and speed
Love it
Great work
Great service.
Exceptional service and knowledge
Depends on what happens this year.
? Never been
Mary is awesome!
Professionalism and courtesy!
I always use H&R Block
Great service!
love them
Lobby is great.
Lindsay is the BEST
Meh…
Wonderful customer service
Fast, friendly service.
The courtesy was great!
Make you feel comfortable
Commendable first time experience!
Best place in Kansas City
Mary is great to work with!
Amy Hough is amazing!
Christy Carpenter was amazingo
It’s awesome here!
Great place to work.
Give me my stimulus
Linsey was the best!
The process was very easy
Don’t like H and R Block and really it should be star
Great service and advice.
This is Bull.and its not for everybody . They should who can file and get credit but its not right ??????
I enjoyed working with Lindsay Wood
Made an appointment and wasn’t helped out until 2 hours later.
It’s the best, so quick and easy!
Pat Dornan is a rockstar TaxPro!
I’m happy with the service I received.
I like how efficient and professional H.& R. Block is.
Mary Burnell is competent and efficient
Works ok
They are fair and personable
Worse experience in my life .
They are always so patient and informative
I work here. The building is fantastic and the theater is great
I have been coming every year for the past 12:15 years
It was good but the price was a little too high
Excellent service and results for the past few years.
She was nice made me feel confident
I am confident in my Tax Professional.
They care about what’s best for the customer.
Mary Bunnell was very knowledgeable and friendly. And through.
Person service from Mary Bunnell and past years helpfulness
Friendly, knowledgeable, helpful, efficient. Wonderful experience!
Tiffany Warren was very friendly and knowledgeable. I would recommend!
He forgot to submit my taxes
Such a professional environment with friendly people and excellent service!
I am comfortable with H&R Block and they are always prepared for me.
This was the best service provided to meet up to the new year
Everyone is knowledgeable and well prepared.
Our tax filer was amazing and very knowledgeable.
My tax advisor, Flawn, was amazing!
Best place to get you taxes done!
I like working with Linsay Wood he’s the main reason I return every year.
I trust my tax pros knowledge and expertise
This kid Raymend Emmanuel, he is so arrogena, we have paid them 285 USD for filing our taxes, man he is like a little kid, he just wants to talk doesn’t wants to listen, my wife has been their Clint from last two years but this year it all …
They put wrong check number in the account and did nothing about it never going back
Over charged in filing ONE simple W2 that took only 10mins to do. Thats ridiculous!!
Friendly and knowledgable staff with great customer service!
I have to put my social security # online to verify my account! That is so wrong! H&R claims it is very on likely that someone could hack into there site. If they can hack Hillary’s account they can hack H&R blocks!
Very friendly and helpful thx miss patt
Great people, love the architecture and art. Lots of open space. The food court is great, healthy options.
Great place to work and get your taxes done
Will never go there again worst service ever.
I’ve used H&R Block for 20+ years and have not ever been disappointed.
So expensive for me to do all the work, thanks Shaniqa, you’ve really helped my patience with your willingness to help.
It was very easy yo do.and the person was very helpful and nice,.
I like the comfort of knowing that my taxes are done professionally and correctly.
TaxPro was so helpful to answer all my questions.
I love this place! Louise helped me with my amended return and was fantastic…I recommend going here!
Have used this company for years and Pat Dornan is wonderful and has always helped us
Pat Dorn- She is amazing and has our trust.
Mary Bunnell does a great job and is very responsive.
Because of how much it cost me to get my taxes done
It was quick and easy and fairly priced. Oh and Mary Bunnell is the best.
Friendly, professional, knowledgeable – excellent service!
Will most definitely return next year. My service was Quick, fast and informative!
My husband and i still have not received the stimulus from Jan.4th 2021
Louis Johnson is the best! He prepared amended tax returns for my last years federal and state returns. He’s been in the biz for a long while can pretty much be described as a tax genie! Very professional, very deliberate, and I will …
I have been working with Mary for at least two decades and I’m comfortable with her.
Great place! Excellent Tax company HQ. Good eats at the public Cafe.
my refund was aproved for $2356 h&r fees $239.75 but i am only getting back $2081.30 H&R block is steeling my money
to whon it may concern ,we have filed our taxes with H&R block for many years and never had a problem until this year we get a letter from the IRS for our 2011 taxes . they tell us that we have to pay the IRS $1992.00 all do to one of your …
Excellent service. Same tax preparation as last year but quicker and just as friendly
Zackary Buyer is INCREDIBLE…so VERY intelligent and I trust him with all of my financials and will reocmmend him to everyone who asks!!
Was horrible last year much better with the advance loan this year I was denied but approved last year I don’t understand
Used to be a five star rating. I am a retired Military Vet after 40 years and could file my taxes with H&R for free no matter what the case was, owning home or homes, investments or anything. This year I paid 24.99 so I would have audit …
Mary is phenomenal, she goes above and beyond — excellent service, she is a wealth of knowledge, with an incredible team!
Horrible experience. The appointments will be delayed by 10-15 minutes which we can understand, but after the H&R block team
start’s preparing the tax document the real story begins. …
HRB has made it easier to sign and finish documents and Mary Hansen is sharp and efficient, explains things well.
I can only scratch the surface of how incompetent and unprofessional H & R Block are both on a regional and national level. They are impossible to deal with, you are passed around each department. I have tried several times to speak with …
Case #1192428. I went to an H&R Block 1 year ago in Glenwood Springs, CO and my taxes were so badly messed up the manager offered me a $200 credit for this year. I moved to Atlanta and my credit could not be honored because of my new …
Been a customer for over 10 years, then this year it all went downhill. First, they messed up my appointment for an emerald advance review and had me wait for almost 2 hours. Then, the employee submitted my info with the wrong info causing …
Would give it a lower rating if possible. DO NOT USE THEIR EMERALD CARD SERVICES, IF FRAUD HAPPENS YOU’RE NOT PROTECTED!! THEY DO NOT DO FRAUD INVESTIGATIONS THEY GUESS. I’VE CALLED THE MERCHANT THE PURCHASES HAVE BEEN MADE THROUGH AND THEY …
I was extremely satisfied with my tax agent
Used their online tax preparation service for the last couple years. Very easy to use and is actually free, unlike TurboTax.
I paid extra for the HR Block Tax Identity Shield. When you try to update your account information, instead of simple Check Boxes they have those silly sliding buttons that seem to work backwards – “ON” seems to be “OFF”, VERY CONFUSING and no where on any HR Block website does there seem to be a way to send them a message.
Very good customer service and great with people too
I was given the wrong tax documents when I had my taxes done. I was given 2013 Estimated Tax Forms instead of tax forms for the year 2014. I have wasted hours on the phone trying to get someone to send me the right forms. My local office …
My tax preparer Debbie Ferguson in Edinburgh, IN has been a phenomenal tax preparer for me for the past 5+years. The H & R Block Company is a disgrace. They double charged my credit card on their website when I was trying to get to review …
My appointment started on time. The office provided coloring pages and crayons to keep my kids busy so I could focus on my taxes.
Avoid H&R Block if you can. They do not stand behind their work at the local office. After admitting that their preparer made a mistake, they told us we were “out of luck” about paying additional taxes because we did not buy the special insurance they tried to sell us. Scam from a financially failing company. Use a local CPA.
Always professional, up front. Reliable service, and established.
Strictly for their parking. Used to be a good place to park after hours and on weekends to catch a movie. They’ve recently jacked up their rates. One downtown movie theater validates for parking, which used to make it free on Sundays. Now …
Terrible, they have done my return twice with the IRS and still wrong. We are working in it again. Now I owe money. They missed documents. I paid for piece of mind. It’s my fault. I New they were wrong on the 1st return show Beverly …
Been almost 5 days no nothing on my taxes and she never filed my taxes on that day at all and don’t do the 3000 loan #ripoff no text or email about it they take ur 40 bucks and run ! Oh and no way of finding out if u get it or not no one to …
Going to turbo tax after 8 years of being a loyal customer. Beware of their downloadable software.
My agent did everything she could to help me understand my first time filing taxes
We had a horrible experience with H&R Block’s online tax service. We caught multiple mistakes made by the “tax pro” and it took days of talking in circles to get the issues resolved. Further, we encountered issues with the website when …
One of the worst jobs to apply for, hold out on benefits for good employees who put their lives on the line for a company that would NEVER do the same for them!
The H & R Block representative who worked with me, Lindsay Wood, was excellent and I felt very satisfied with his knowledge and demeanor.
They do NOT stand behind the program even though they have a guarantee. Do not use their online program – you will still end up having to go to an office to fix their mistakes.
For the second year in a row, I have additional pending charges. I should be charged $21.15 ONE time, not FOUR. So now I get to wait three days for the $63.45 to “drop off” is what I was told. This is evidently an issue with your e-filing …
Trying to get a hold of a Representative and having no luck. It’s very annoying. I have a name but it won’t connect me.
I am a tax preparer for 8 years. I’ve seen all the problems that people say they have. If you want to make H&R great again, here is what i’m hearing.
Prices to high. No one to greet you at the door. …
BEWARE to anyone using their Emerald Advance! They are denying people who have been approved in previous years, and refuse to elaborate farther than saying it is due to “income”. When I tried to speak to someone about it, I was told that …
Because I went in to file my taxes I was told they were completed it was all set and I would have them within 21 days 28 Days Later I returned to H&R Block to find out why I have not gotten my taxes and they were not completed the payment …
I have been a user of the H&R Block Deluxe software tax preparation software for 5 years. I have been generally happy with the accuracy and flexibility of the software. HOWEVER, this year I have experience very poor quality support for …
Long time Block user completely frustrated with lack of tax forms for online premium software. Have struggled for last two years attempting to include a basic form in my return that Block apparently choses not to give any attention. After …
Very nice
I had my tax return done by H&R block ….They Messed it up and now I am trying to straighten it out with a Regional Manager that doesn’t respond to his agents request for direction on how to solve my problem…..It’s all on them ….all …
Extremely rude lady. Immediately left to go to a different location who actually wants to help customers and answer questions with out popping off with a attitude. Completely unprofessional experience
They’re are helpful. Always resolve the issue at hand. Never had any problems or complaints about the service they provide. Would recommend them to anyone!
The one in Durand is Absolutely HORRIBLE rude and disorganized her name is Rose and she messed my daughters taxes so bad said she had to pay in ans had the Menomonie office take a look and she DONT have to pay in she gets 2500 back!!!! Durand needs to be checked out
I suggest looking for someone other company to do your taxes
Lindsay helped me and my boyfriend and he was extremely knowledgeable.
I have been using H&R Block online for many years to file my taxes. I prepared and paid H&R Block to transmit my taxes the day the IRS began processing. My return has yet to be transmitted to the IRS from H&R Block. I have called …
The people there are very friendly. They do a great job and are good at what they do.
The one Me and my wife went to was a kennel with a big dog running around the office and then she does not tell us theres a 40.00 dollar fee to have it taken out of your refund and when I get home is when I find out so I take a check back …
My tax preparer was very knowledgeable. Did not expect to get presented with extras like Tax Identity Shield and Piece of Mind. Also did not expect to get so much pressure to use their debit card for the refund. Accountants have a …
Very nice and helpful staff. Mary is very smart and helpful and I will keep coming back. Always a smooth process without any stress
Taxes done by H&R Block in our home town( I have been customer for 15 years)
** First-The preparer did not file both of our children as dependents, when I questioned the return amount we were told ” it has to do with Unemployment “. …
Working with our Tax expert; Mary Bunnell, we made adjustments to my withholding’s and this year our taxes came out just right. Thank you Mary for the great advice, and for making this a great experience.
Did my taxes using the free online software. Unfortunately, I paid to have a tax “pro” verify my taxes for $50. This resulted in a loss of $1400 of legitimate tax credits. My state forms were also missing in the review document. How does …
Mary always does a great job on our taxes. She’s timely and efficient and helpful. Appointment was right on time.
I love Pat! She always answers my questions in full in ways I can understand. I will always go to H&R block, it’s mildly pricier but the quality if is great then I don’t mind.
An employee at H&R Block corporate office, sent me a bogus check 2X after they had already removed some of my money from my bank account then actually told me after stealing my money that I never had an account with them. I left messages …
Patricia helped us out and she is GREAT!! . Although she has a lot of customers we got ours done and learned a lot in the process!
My tax advisor Anthony Ferrara was great! Made doing my taxes so easy and stress free, thank you.
Terrible customer service. Horrible fees. Their so called pros forget to file my Jackson county taxes. When i notified them they tried to say that I didn’t buy their “piece of mind” service at an additional fee. So there was nothing they …
Inconsistent service and unprofessional staff. Front desk is a mess and their inability to follow appointments leaves you wondering why you even went to their Headquarter’s main client office. I would not recommend their services and going forward I’ll use other options for tax services. I would give them zero stars if possible.
DO NOT USE THIS COMPANY!!!! THEY TAKE YOUR MONEY AND DONT PROVIDE ACCURATE SERVICE. I was told by Blockheads I would be getting a refund of $5k, It turns out I owe the IRS $695. I have been given the run around, customer service is from random call centers not Block employees. NEVER AGAIN
If you are filing with a form 8962 (which is pretty much everyone as it is the ACA marketplace requirement) then dont the “free” online filing thru their website, as they will then try to charge you $29.99 to upgrade. Just use turbotax
This experience has been nothing less than horrific. I came in to pay two years of not filing, and paid as it was prepared, got additional letters from the IRS, went in to pay 2016 on Thursday, had another nightmare experience, and my …
I would like to know why you took without authorization $204.00 out of my checking account after I had paid you with a check # 5234 for $144.00. Two days later I saw a $204.00 taken out of my account; when I inquired with yhe office that …
We’ve been using H&R Block for a few years now. This year we were referred to using the File Federal Online for free since we only have the standard 1040 to file and can avoid additional charges for the extra w2’s (suggested by a tax …
Excellent service. Very knowledgeable Tax Professional especially on rental property documentation. Additional deductions was found .State/Fed E-file with tracking options. Very reasonable cost of service.
I will never use hr block to do my taxes again they defraud there customers they lie they steal ur money it was a total nightmare
The person that filed my taxes did not mark the box right for the early child tax credit right and my return was wrong.
When they owe you money?Dont expect any miracles.Theres major breaches in there security system in the worst way.They informed me they deal with alot of hackers every day.But then again dont see them improving there security.They are the …
The tax professional assigned to me was extremely helpful.
However, their online platform/website needs improvement.
For instance their platform failed to successfully attach a couple of 1099 …
To be honest yall don’t deserve any stars someone went into my account and took over 1800 off my emerald card they have gave me three different case numbers no one has called me back I have done all the asked me too and they still have …
I did my income taxes a few days ago, and toward the beginning, there was a question about how much stimulus money I received. I answered the question, however I later learned It must have been a survey, and had nothing to do with my taxes. …
In 2004 I had these clowns figure my taxes at their Lawrence Business location on Wakarusa that was supposed to be dedicated to helping business owner’s. They said I owed $80,000 for the year in federal taxes which seemed unreal. Sadly I …
Our Tax Professional Christina Carpenter has been amazing. We started going to her 3 years ago and our taxes were a mess. Since then she has coached us and worked with us to bring us closer to the 0 line every year and every year we get …
Friendliness, cleanliness, professionalism, courtesy, all shown at this location. Lindsay was so kind and knowledgable. I have already scheduled an appointment with him for next year. I was very pleased with my service.
Pat was amazing. Now she is out of the office and literally no one answers and I can’t even stay on hold or leave a message. I have called 5x this week and last week. No answer!!! Very frustrating and makes me not want to use H&R due to not being able to contact them. Again Pat was amazing but no one else answers!!
good day to all and users be ware of this company I used they for years only to have the IRS to audit me had to pay back the government .they are independent owned so I wouldn’t recommend them to anyone they get zero star
The h&r block agent took his time explained everything was thorough and he truly cared about my situation I couldn’t ask for a better agent
I will never do business with H&R block again.After thirty years of a customer my stimulus money was stolen from mastercard emerald card and they refuse to refund my money.Fileing s law suit against them with Minnesota state attorney general office.
It’s a little embarrassing that this feels like the only way to get ahold of this office. I’ve been trying to schedule an appointment today and the phone line asks me for a password??? The online system tells me that my usual person has …
Amazing service and explaining all my questions.
Still was waiting for response re regarding my taxes the lady said they would be done by Saturday but no call or email. I called them set a call back time for the next morning and still no call or nothing. I guess I’ll have to drive over and hope that carla Johnson is there?!?
You have my email my name is Michael King I have the worst experience of my life with my taxes with H&R Block straighten it out my 2018 taxes you charged me $349 for services that I didn’t even get.
While the tax preparer was absolutely fantastic, the company itself let me down. The cashier double charged my fee for tax return preparation , I caught it when I went home and looked at bank account online. I immediately called and she …
I’ve been trying to get help for almost two strait weeks. I have been hung up on 8 times, transfered into the hold pool without reason or being told 16 times. Every time I try to call to escalate my issue, your number says you either can’t …
Mary Hansen is an absolute gem! Her expertise, professionalism and humanitarianism. I had received a letter for the IRS. Ms Hansen assured me everything would be just fine. My history of filing taxes has never be a good experience. One …
Our tax professional, Zack Beyer, has always been so quick and attentive working on our returns. We’ve had a lot of tax changes in the last few years (homeownership, new babies, freelance business) and he’s done a great job helping us sort all our taxes out!
Mary Bunnell is fantastic. She took her time to explain things to me. She gives excellent advice. I feel like I am truly in the best of hands when she does my taxes.
Mary was thorough and double checked all the facts. She was very personable and we enjoyed our appointment with her. Very satisfied with our experience and will return to this H&R Block next tax season.
We love Pat Dornan! We can trust her to accurately complete our taxes, and it’s less painful owing taxes when you have a great person walking you through the filing.
Loved the service. Mary Hansen was awesome and answered all my questions. She did a great job walking me through my return. My only reservation that may prevent me from returning was the price – $173 for a relatively simple filing.
Pat Dornan has been amazing every tax year for us. Professional, knowledgeable, and makes tax time an almost fun experience. Never thought I’d say that.
Unhelpful. No follow-up or direction on how to resolve matters. I’ll also be doing additional credit checks and checking for fraudulent activity in the future as they have my personal information.
RUN. I worked directly with a local office and their online services, they are not accurate, they do not reply timely, they caused me penalties with the IRS, filed incorrect addresses/totals, amounts due etc, they ignored me for weeks and …
Bad news about H & R Block! They sent my 3rd stimulus to someone else’s account number and I cant convince the IRS That H&R Block had my correct acount # and sent my tax return & stimulus to someone else’s bank account ! Thanks H&R Block I sure could use the money YOU owe me!
Taxes are stressful, however, my tax professional makes it easier. Mary is very pleasant to work with.
BUYER BEWARE. I had my taxes done several days ago and they ended up charging me ten percent of my overall return for filing. It was a very simple return. It was not disclosed at an in-office meeting that I would pay more for my bill if …
This year 2021 has been the worst working with H&R Block. They charged me twice for my tax return and no one seems to know what to do at H&R Block. Three days worth of trying to resolve this issue and no one at H&R can handle this. Makes …
I have used HR Online services since they went online. This year has been a nightmare. We were charged twice for our tax preparation services, both totaling over $200. I have spent 5 hours on the phone on three separate days; speaking to …
Worst experience I’ve ever had with a company. They’ve had my second stimulus since January 4th. Told me 1/6 that they sent it back to the IRS. Then I called them again on 1/29 and was told they never sent it back and that they would send …
It was simple and easy to file my taxes. Mary did a great job at helping me and explaining the process of it. We finished everything in less than an hour.
Do not purchase tax prep software. Different department than web-based. No customer or tech service available.
Unable to reach the online support I got in 4x and was waiting for agent I got disconnected 4x I had chest pain and was crying that i could not get through to online support. TERRIBLE MY TAXES ARE DUE AND IT SAYS AN ERROR result 30> you are …
Had H&R Block do my taxes on Feb 2nd talked to them on March 8th and they still haven’t submitted any of my paperwork so I still have to wait another month before I can get my money..won’t return calls and won’t let me talk to management
Left site with a voucher saying i owed 1471.00 and tax document.
Received a check for a refund took my check and payment voucher into the store Mar 22 they were going to get with me about the difference. Donna never called me …
Christina Carpenter was professional, knowledgeable, friendly, showed interest in my tax situation, and I really feel that she was working in my best interests.
I trust my tax pro to steer me in the right direction based on her knowledge and experience. Would highly recommend her to anyone.
They solved absolutely, nothing kept telling us it’s our fault their system is getting our E-File the people we spoke with were extremely rude. They took our money to have a tax pro file for us, but he couldnt figure out why he wasnt …
I used to use HR a long time ago. They were great ! Now 👎🏿 They suck big time ! They almost as worse as liberty tax ! Hr is Sorry !!!! …
49 yrs with HR. 2022 they changed their “do your taxes free” format so it is no longer easy or intuitive. And it doesn’t work. Would not accept income info correctly, kept promoting to annuities (don’t have). Called HR online tech support, …
My tax pro Lindsay was and is the reason i keep going back to an office. Such a great guy who provides details every step of the way. He makes tax prep fun and not a taxing experience.
2021 Taxes, Republic Missouri, I sent all forms for the accountant todo my taxes and only half was done. No stuck with penalty charges that I am going to have to pay. H&R Block lost my business!!
H and r block expat was the service I used. Granted I have used American h and r blocks for probably my last almost 10 years of filing without any issues. H and r block expat was super easy to use and helpful with what to gill out where. I …
Absolutely the worst. I have proof that they say they submitted my returns but the returns never made it to the IRS or my state. After 4 phone calls and one of them hanging up on me, literally nothing has happened and now I have a case …
This company has violated me and The United States Code for banking regulations. This company has failed to reimburse me for the money that was stolen from my account. They are denying my claim and I have not heard from any investigator …
Similar to other reviewers, I’m very disappointed in H&R Block’s tax review services. I purchased the Peace of Mind (POM) service to cover in the event of a tax professional’s error. When it came time to file a POM claim, H&R Block staff …
I work here during Tax season. And let me tell you something I Love It. It’s my second year and I will definitely be coming back again.
Disappointed in their auto renewal. Do NOT sign up for auto renew. They charge your credit card Three or more times, and they keep doing it for the same year. And getting hold of someone to fix this is painful. Better to dispute it with your credit card.
Extremely dissappointed in tech support unable to answer, or address a simple problem with their software. I didn’t receive the download I paid for and have confirmation receipt. I’m a long time user of Block but after a miserable …