Get exceptional speed and unmatched service on your internet, cable TV, and phone in Tioga County and beyond with Haefele.
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
24 E Tioga St, Spencer, NY 14883
For this to be a little company outside if these big corps. I would recommend 10/10. 2 years and Never had a wifi problem and when their system was acting up they called to see if I was still connected. Best 60 something bucks I ever spent for a service. Thank you for the great service.
Great people
Great connection
Great service
Great company
Internet at a reasonable price
Awesome people to work with!
Great fast reliable service
Great ty
Great people to work with….TY
Very pricey for not good wifi
Best in the area in terms of service and reliability.
Great service, on time, nice local people.
Excellent service, I recommend them highly.
People are nice but the internet is junk
Arrived slightly ahead of the scheduled time, and the technician was done in about 20 minutes.
The channels go out for a good 15 minutes and so we can’t watch tv ever because it’s cuts out
Great internet. Ide have there TV.if I didn’t have contact with direct tv
Wow called to find out bundle prices and got sent to voicemail not a good first impression but sad reality is there the only choice
There customer service lacks in respect!
Great customer service, timley response times, great prices
I am a customer for over four years and now I am finally ready to end this, I am constantly being throttled or getting no ping from my IP!
Love this company! They are an absolute pleasure to work with, and very affordable.
If the wind blows you loose cable for hrs
WiFi’s trash cuts out all the time, 10/10 don’t recommend
Internet is terrible and can hardly hear anyone on the phone. Tried contacting them to fix it and they just say its someone else. Static is unreal and the internet is horrible.
Expensive, certainly don’t get what you pay for.
I get exactly the mbps I pay for, sometimes more! My last provider I was only getting half of what they advertised.
Good WiFi but fix your channels. I do not get as many channels (many being sports) as my friends do, so instead of watching it on a nice big tv I have to watch the game on my phone.
Haefle internet isn’t good. It cuts out all the time. There the only option for most around here. If you can find an alternative it’s probably the better choice.
Great service, helpful friendly staff. Dependable. Best service available around town. Price is comparable to competition, but service is far more reliable.
Currently paying for 110+ MBps so about some garbage when I’m only getting 9MBps, I don’t care if your paying the extra for the top end . I shouldn’t never see below.
The best internet service I have Ever had. Came to my house to fix my service on a Sunday ! Always super polite. 🌈 …
Very unreliable internet service and speeds are nowhere near what they are advertised at
I honestly love that it’s a small company. Every time I call to make a payment or have a question the phone is always answered and the staff are awesome.
We like their service, just expensive to have cable these days. They’re all similar in price. They’re local, so my money stays in the area.
Very high cost, service is okay, not great, high speed internet drops (or is throttled) frequently, defensive when I called to discuss service. no other choice here. Now one day after net neutrality changes it looks like Haefele is mzking changes.
Worst ever. Internet is awful and inconsistent. Would rate lower if I could do not recommend. It’s the internet you use when you have no other options.
Works great when it works have had nothing but issues the past few days which is ridiculous for how much you guys charge a month thinking about switching providers
I was really pleasantly surprised when I called Haefele and spoke with Brandy . She was extremely nice and and answered all my questions. Their prices are actually better than what I am paying now for much faster internet . No surprise fees …
Our wifi frequently goes out and we had a power outage a few days ago and the wifi says it’s fully connected but I get notifications on my phone when I try to use it that say that my wifi isn’t connected to the internet, I had to switch to data to even write this review.
updated review as of 2/27/20: this company is one of the worst companys that i have ever dealt with after years of 5 star service the past year has been hell. paying $90 a month for 70mbps down and only getting around 20mbps down and asking …
Just had their service installed a couple weeks ago. Install techs were awesome and the internet speed is amazing. Great TV picture. Highly recommended.
Haefele has been reliable and efficient with modern equipment, knowledgeable staff, and never a time on hold when calling. …
Our installer Alex was very knowledgable and helpful in every way. The internet is blazing fast and we are so excited to have it! …
Billing department has been unfriendly this year. Its so sad, I don’t understand how they can go from so nice, to the being so Nasty and rude
Fiber is insanely reliable. Been doing computer work for 30 years and Haefle is right up there with other much more expensive fiber providers.
Never tried their TV or digital phone service, but the Internet service is good. Pricing seems a bit on the high side, but they don’t compete with Spectrum because they don’t overlap in coverage, so there is no other option for most people. …
Updating an old review still a bit slow but my router was old as hell and upgrading that totally changed the game. Its a good value.
The service is great, but the price in my opinion is a little bit higher
These guys are the best internet company I have ever dealt with! Always helpful, responsive, good service, and quick to deal with outages. We are unfortunately moving and so are going to have to start dealing with Spectrum again, and am very sad to not have Haefele anymore.
They know they are one of a very few that offer services to the area and keep price hiking and offering no promotion to EXISTING customers. They charge over $150 for basic TV and slow internet (100 mg, which is slow compared to other offers …
The employees are amazing!
So helpful during Covid to get internet to my special needs son and they continue to be amazing with service and prices.
Contacted customer service 9/8. Response and resolved on 9/9. Timely, polite concerned about my issue. Awesome!! 4 years with them, still outstanding! Thanks Ted H
The customer service is very rude and multiple people from their customer support have been hostile towards me. I was calling because my internet was out. UPDATE: They came out to fix my internet the same day, even though it was a Saturday. David was nice and said they were looking into the customer support who treated me poorly.
Any problem I have ever had with this company, (outages, etc.), which are very rare, were quickly addressed, and I was kept in the loop as to repair status. All emails to the company are quickly followed up with a reply or phone call. Rare these days. I highly recommend….Nuff said…
I’m wondering after reading the reviews. Which overall are pretty bad. Is it worth trying “Haefele” compared to Spectrum? Spectrum is fine but constantly up the prices with no improvement. Also curious about doing a home connection with AT&T wireless. Any info is helpful to save me some deep research time. Thanks