Everyone was very friendly,prompt and very caring.made me feel very comfortable.answered any questions I had.brandon who wrapped my foot was very thorough on what he was doing.and very gentle.he did a great job.thank you.
I am very pleased with Dr. KELLER . I had seen 3 other doctors before seeing him, and he was the only doctor who explained why I had the problem with my foot and how he could help!
I recently saw Dr. Swenson at HROSM and, once again, he was such a caring and informative physician!! I would greatly recommend Dr. Swenson for just about any orthopedic need!!! 🤩. …
I have had 3 surgeries by doctors at HROSM. I was blessed to have them in my corner. They are very knowledgeable and professional. I would not have gone anywhere else!
I am very pleased with the care I get at HROSM from Dr Baddar and his team. The staff is friendly and professional, Dr Baddar always listens to my concerns and explains my options thoroughly. I highly recommend Dr Baddar and HROSM.
I love the place but I had knee surgery July 30th and doctor Carter did it he is the best but on his team when I call for medication with the pain I had when I ran out a team lady hang up on me that’s the only problem I had and I told everyone I new and the the nurse and physical therapy lady .
Is there like a super top secret phone number to call to actually talk to someone. I have been calling for days and have pressed different options and the phone just rings and rings and rings. This isn’t the first time either. Ive previously tried calling and I think it was a week before I finally got someone.
Very professional doctors and staff. They also have the latest equipment and technologies. Have used their services 3 times and had 2 surgeries. They are awesome.
I am recovering from Thumb Ligament Reconstruction and Tendon Interposition (LRTI) of the right hand (my Dominant Hand. Surgery was exactly one week ago on 14DEC18. …
Everyone is very professional, helpful and they make sure you understand everything clearly. Dr Cavazos and his team are incredible I have already recommended them multiple time
Excellent orthopedic treatment facility. Dr Carter and all his staff and front desk staff very well organized. Very informative answering all my questions. Very accommodating to my needs and concerns.
Wonderful .The doctor Mr.MCConnell is the best podiatrist I have ever had the privilege of seeing his staff all nurses and team are very caring and well trained I don’t know how I would of made it through this they just are a great team they care and they show it
Every time I see one of the Doctors they are wonderful they talk to me explain everything to me treatment options care.Answer any questions I have . I see Dr Baddar and Dr McConnell in the future if I need to see any other for problems they don’t treat I will use someone in the practice
I have been here two times now, both times everyone was friendly and very helpful! I did not have to wait very long at all. I would highly recommend this office, and staff.
I would recommend this practice. They are an extremely busy location so that is a bit overwhelming. Expect a wait. All of the staff are courteous and attentive to each patient.
It took over an hour to be seen. I know I was one of the last appointments of the day, but if I had been an hour late they would have billed me for the visit and not seen me.
I love Dr Keller, Dr Sahagia, and Julia!! They listen yo what I have to say and I can tell they think of me as an indiviual and really care about me as a person, not just a patient.
Excellent as always. Minumin wait time and Dr obviously reviewed the xrays and prior file. Minumin invasive treatment and walked out without hardly any pain.
Great Drs, staff, facility, equipment. They have it all covered. The open MRI machine they have is so much better than the others. Office operates super efficiently!
I regret coming here for many reasons. The doctor had ZERO beside manner, the office staff still cannot spell my name correctly on any correspondence or my insurance, and the communication from the office any time I have a question has been absolutely pathetic. I will NEVER recommend this company or physicians.
They are very knowledgeable and are very helpful and all their actions I’ve had a hip replacement no troubles whatsoever now I expect to have my rightright knee done my wife and I swear by Anthony Carter and his PA Shean
Dr. Anthony Carter replaced both of my knees. I totally trust him and I’m so thankful I had the opportunity of having Dr. Carter for my surgeries. I highly recommend him.
My appointment was for 7:45 a.m. and after getting there I signed in and within a matter of minutes I was called to the back to see the nurse after that the doctor came in and I was given my injections which there was just some pressure and …
The staff was very friendly and kind in the Dr Cavazos definitely down to earth and I appreciated that they were definitely encouraging and nice and polite to me thank you a wonderful experience.
Most important thing to was they were very respectful and professional they really took time to explain how to use the equipment and how it will help me to recover the strength in my shoulder and arm they always mention how my surgent wanted me to do the therapy
Dr. Tann performed surgery on my broken wrist by installing a metal plate with screws.Few months later plate had to be removed by tidewater orthopedic because of initial surgery,because of complications.I would not recommend Dr. Tann. My wrist is great now.
Had a hip replacement in November. Everything went great. Exactly how they explained it. Thanks to Dr. Carter and the staff at his office. I’m doing great and pain free.
Extremely frustrating time getting anyone to answer the phone or return a call or have a doctor call me. Yet, if i go there in person i can talk to someone right away 99 percent of the time at the counter. Why can’t they answer the phone or …
The best Orthopedic doctors are in this practice. Dr. Carter replaced my knees and Dr. Keller is now taking care of my arthritic foot. I have the utmost confidence in both doctors and this practice.
Dr. Carter was very thorough in explaining my options for my knee and willing to replace it because the quality of my life was poor as a result of injury. I highly recommend this practice based on my experiences.
I was was refused pain management. So now I cannot function on a day to day basis. This place is the last place I would recommend to anyone who is suffering with pain.
Can not Express enough gratitude to Dr. Carter and the entire team at HROSM for their organic approach to restoring health to their patients by the pursuit of excellence in the science and art of Orthopaedic healthcare. To wake up after …
Dr.Carter is excellent and overall everything was great.My follow up experience was not so great.The nurse and Sean the PA were great.However the front desk staff needs a course in customer service.Also they failed to relay very important …
I’m just going to say, I’m so glad I decided not to use Hampton Roads Ortho & Mary Immaculte for my surgery. I went to OrthoVA in Henrico for second opinion. I’ve now had my surgery and the doctors and staff at OrthoVA treated me like a patient should be treated!!!
As a veteran, the VA sent me to HROSM for help with my ongoing shoulder problem (5+ years). Dr Tan is the first ortho doc to provide me some relief from my constant pain (arthritis and bone spurs) WITHOUT having to do surgery right away! If the VA stops sending me there, I will do whatever I can to go back.
Unlike my former practice, HROS was prompt, courteous, knowledgeable, willing to listen to me, and able to craft a treatment plan. It’s nice not to feel like nothing but dollar signs.
Consulted with Dr. Aldridge. I was impressed. He listened to what I had to say, asked questions, and gave me some immediate treatment which has been very effective in reducing my pain. Very competent physician.
Staff is very nice and helpful, very short wait time. Doctor Baddar was clear with explaining the procedure to be performed and he was very easy to talk with. I highly recommend Hampton Roads Orthopaedics and Doctor Baddar.
Dr. Keller was very prompt and attentive. He answered all of my questions thoroughly. I was very impressed by his knowledge and assessment of my foot situation. I highly recommend this doctor.
This place is amazing. I came all the way from NC twice in a 6 week period for mri’s. Highly claustrophobic and this place was the only place that was able to help me. 2 mri’s and no fears. HIGHLY RECOMMEND
I had a full hip replacement with Dr Carter in Jaunuary 2018 and Bunion Surgery in May 2018 with Dr Keller. Great caring surgeons and staff. I would highly recommend HROSM!
Outstanding Dr. Badar! Performed surgery on my broken arm, which is healing fine. Courteous and capable staff. Thanks to nurse Sharon Holloman for great and thorough follow up care. Thanks to all.
If you get to see the actual Dr. I would add another star. I specifically made an appt so i could see Dr. Carter and I ended up getting his assistant. Dr. Carter replaced my right hip and he is an amazing surgeon, but its hard to actually see him as he is super busy.
Dr. Swenson is by far the best orthopedic Dr. /Surgeon in this area. He takes his time to explain things and makes sure that you are comfortable. Dr. Swenson performed surgery on my right knee in 2005 and I promise to God I have not had one issue since! I recommend Dr. Swenson 200%!!!
Really bad experience with Dr. Aldridge, but even worse was the 3 months of weekly calling it took to get in contact with someone at the office after the disappointing visit. Very little concern for delivering a high quality of patient care, very impersonal service, and horrible office management.
Yes I had this practice since 2009 I had with Dr Anthony Carter he is great is wonderful I like to service and I like the nurse also they Superf,t front desk from the time you get in the door until the time you go I would give it a 10 and I will recommend anybody if you have any problem to go here thank you
Excellent doctors and staff! They care about their patients and offer different locations in hampton roads which is great for me. Definitely recommend to family and friends!
I have had.a very great experience at Hampton Roads Orthopaedics and Sports Medicine. Dr Carter has been great. I would definitely recommend him and the staff there to others and in fact I have done so.
Horrible place! You can’t get anyone on the phone and they rip off your medical insurance I paid cash for a office visit because my copay was more than the fee for the office visit and the doctor took my payment and still billed my …
@HROSM I thank Dr. John Aldridge & the entire staff at @HROSM for their patience, care & professionalism today. I was apprehensive about a hip issue & left reassured that if I do diligence to prepare myself for surgery, I’ll be blessed with a healthy hip
Think Dr Cavasos is awesome! Hope he can operate on my shoulder! Dr. Carter did a great job on my knee! Way to go Hampton Roads Orthopaedics & Sports Medicine!
From the start, everybody had a smile on their face and very polite full. Check in on arrival to completing the office vist went without delays or confusion. My overall experience was uneventful and pleasant.
A terrific first-time experience @ HROSM.
All staff members were friendly, helpful, personable and professional. HROSM is operated the way a medical clinic should be: in the very best interests of its patients!
I had bilateral knee replacement after 12 years of terrible agonizing pain I am just now getting them replaced and I’m totally pleased with the new knee joints that dr. Cavazos put in I believe he’s an excellent surgeon. I would recommend him to any of my friends
The doctors and staff are friendly and professional. The office atmosphere is uplifting. Smiling facing and pleasant interacting with parents. Awesome place to visit as a patient moreover as a person. Thanks for all the professionalism!
PA Melvin was professional, knowledgeable, didn’t talk down to me, but gave the medical info so I totally understood it. He carries himself like I was his #1 CONCERN with his ears, which in my many years in the USAF hospitals is EXTREMELY …
HROSM is hands down the best place to go for an MRI, especially if you’re claustrophobic. The MRI tech Karen was great. She didn’t rush and she explained everything that she was doing. I was also able to watch the probowl during MRI scan.
Dr. Swenson and his team are very knowledgeable and patient in answering all of my questions. Though surgery is indeed in my future for a shoulder issue it wasn’t necessarily a first and only choice. Physical Therapy and a coarse of …
I highly recommend the staff and service at HROSM. Everyone who was part of my service team was helpful, kind, and knowledgeable. This was my first visit and I know I will return with confidence on my follow-up visit with Dr. Tan.
I would give a negative 10 stars if I could. Had lumbar fusion done due to scoliosis and sciatic nerve inflammation,did not remove enough bone to clear the sciatic nerve,need another surgery to fix that. My sergeon moved to Canada, the …
Staff is through, professional, they make you feel as you are their only patient and your care is very important. Dr. Keller was caring. Listened to my concerns and addressed all of them fully.
I fractured my ankle on Saturday night and needed to get in to see an orthopedist. My husband called about 9:15 Monday morning and they were able to squeeze me in at 10:15. We saw Andrew Johansson-he was great! Also, they were so helpful when I was renting a knee scooter. I highly recommend HROSM-Newport News!!
Dr. Cavazos: Do your research! Don’t take for granted or assume that your surgeon is up to date on ACL surgery. Especially for ACL surgery for young people/athletes.
Expert medical center for MRI.
Ruth is very caring and passionate for your every need and understanding .with her care I give this center a 5 star. Very professional.
I will highly recommend this center to all my family and friends.
Always a pleasure to see Dr. Fithian. His shot in my shoulder yesterday was painless (as always) & whatever is in it has helped my entire body move & feel better. I only wish this was something I could have on a regular basis as it makes movement so much more pleasant. Thanks for all yo do!!!
Dr. Carter was awesome. Great bedside manner, could teach some of the today Drs a thing or TWO. My husband pain was diagnosed and treated. Today is feeling much better
Lawrence in the Newport News office is a manager there. For two months he has blown me off. I have been nothing but polite to this person. When the Newport News office called to tell me that my medical records had been received I tried …
Same complaint as everyone else. The office staff in Newport News is the absolute worst. My wife went for a hip replacement. Numerous times appointments were made, and then upon arrival, they claimed she was not scheduled. This happened …
The two times we’ve had appts with dr sending both times we’ve been left in the waiting room for over an hour. No explanation besides the drs running late. They charge you if you miss an appt or flat out won’t see you if you’re late. This …
Dr Nelson Keller is amazing! Highly recommend this clinic, the staff is very courteous and the Drs give you great treatment and advice based on your specific needs. We came here after seeing 2 other specialist in other clinics and finally …
I absolutely love my doctor and will have no other doctor check my feet. He also is my grandsons doctor and you should see how beautiful my grandson feet are now. Dr McConnell is EXCELLENT IN WHAT HE DOES!
All of the staff is very pleasant and eager to help you. The doctors are top notch and they really listen to what you have to stay. This group is my primary orthopedic go-to. I highly recommend.
Following a long period of experiencing pain with osteoarthritis in my right hip, I came to Dr. Anthony Carter for treatment. Based his treatment plan, he recommended total joint replacement or “Jiffy Hip” at Mary Immaculate Hospital. The …
GO SOMEWHERE ELSE. I am a 24yr old competitive athlete with 2 labral hip tears.
I was Just seen yesterday.
I’ll get to the main point first- I saw Dr. Aldridge, he came in and seemed very …
Very good experience. The receptionist was very nice and the lady doing the MRI was very engaging and kept me calm the whole time. Fantastic teamwork! Wish I had found them earlier.
Dr. Carter and the entire HROSM staff were truly wonderful during my hip replacement. Kudos also to the great people at Mary Immaculate Hospital. I could not have been more pleased. …
Dr.Swenson, explain in detail what was going on with my knees and what procedure is best for my condition. He has a wonderful and very friendly staff that makes your experience happy and not sad because of the reason your there for an appointment. Dr. Swenson I love your smile thank you.
HROSM is a topnotch group with a highly professional and caring staff. From reception to checkout, you are treated with respect and dignity. Dr. Fithian is outstanding, taking the time to explain all options available, recommending a course …
This was my first visit/appointment. I found Dr Carter professional, compassionate ,
and very informative. ALSO: He was highly recommended for the reasons stated above.
My experience with this facility was awesome! The staff was friendly and kind, especially Karen the technician, she made me feel comfortable with the procedures I had to have. I would definitely recommend the office to my family and friends.
Had both knees replaced by Dr Swenson 2013 & 2015. Excellent results. Had no pain or problems until recently. Didn’t think it was from knee replacements but decided I didn’t want anyone else to touch it medically. Although I have moved & …
The staff was very friendly and supportive, especially Kristie Scully, LPN. Dr. Carter gave me a clear picture of my diagnosis and treatment options. I would recommend Dr. Carter to any of my friends.
I never thought I would have to use a place like this, however, my fingers were throbbing, so my cousin referred me and I seen Dr. Baddarr..he is the best, gentle, kind, funny and very patient. The staff is very pleasant and to be a new patient, I was seen pretty swiftly. No complaints here
My brother went to see them for a broken arm and was quoted over 16k and they wanted half up front and the rest paid in three months (my brother is low income and without insurance). He also wanted to replace his entire shoulder. We went …
I am so grateful to Dr. Carter and his team for giving me my life back. My hip surgery went extremely well and the”course” prior to the surgery helped me prepare and made my recovery so much easier! Thank you!
My appointment was made a month ago. Not one person in ur office could call me and let me know y’all didn’t take my insurance until day of appointment. And your billing lady needs a major attitude adjustment. I would have paid upfront but …
I have been a patient of Dr. Aldridge since Aug. of 2013. I would not even consider using another orthopaedic surgeon unless HE said it was necessary! I think that highly of him and his extensive knowledge in his field. His team and the …
I happened on this practice after my ortho left the area. I’m so glad I did. I had to wait a while to be seen, but it was worth it. Dr. Carter and his team did a total knee replacement with minimal scarring, quick recovery time, and …
I was out of town in Hampton and broke my ankle. Every office I called to be seen turned me down since it was the day before Thanksgiving. This office made sure I was seen and got treatment that same day. I was so impressed. Everyone was helpful and three weeks later my ankle is healing really well.
Thank you Dr. Carter and Team for being so informative, supportive and reassuring. I left your office feeling that I am in expert caring hands. I can face the upcoming surgery with more hope and greater confidence rather than fear. I’m very grateful!
2018
Dr Fithian and his staff has been very sensitive to my injuries from the beginning. Having the Physical Therapy Department on site has proven advantageous due …
So the admin side of the Newport News office is quite difficult when you need something other than an appointment. Be aware of that so when you are there, tend to all you may need then. Calling back and then expecting follow up will likely …
Since I have a problem with tight spaces, the open mri was a wonderful option. We were met by a pleasant receptionist and from then on the scary experience was nonexistent for me. The technician was kind, sensitive to my fears, …
If I could give no stars I certainly would. I came in this place due to contestant pain that I have had for as long as I can remember. They where suppose to look into my shoulder leg and my back. Yet they only X-rated my shoulder and tapped …
Dr Keller was great. He talked with me about what I had been thru treatment wise, he looked at my MRI, and discussed options. Then he gave me the treatment we decided on right then an there instead of making me come back for another visit.
Dr. Carter and his Staff are a True Pleasure to work with!! They ALL put you at ease very quickly and are able to answer your questions very throughly. …
Dr. Baddar has performed partial knee replacement surgery on both of my knees. He and his P.A have done an outstanding job. He is very thorough, extremely witty, and very caring. I would definitely recommend Dr. Baddar at Hampton Roads Orthopedics.
Dr Cavazos did an amazing job on my knee replacement. He is a great guy, very approachable and willing to spend time with his patients explaining all aspects of their procedure. I was concerned about developing a blood clot in my leg and …
You seriously can’t go wrong if you cine to HROSM. I went for an MRI due to a work injury. It was my very first one and I was kinda (really) nervous. These lovely and amazing ladies did an outstanding job and my experience could not have been nicer. Very impressed, it was well worth the 90+ minute drive from my house!
The surgeons and staff at HROSM are the best!
Dr. Covosos was phenomenal during my recent TKR. I have two more surgeries to look forward to and I have complete confidence that everything will be just as …
Great visit! Everyone was on time, assistant set up room for PA to come in and do injections without hold up. Questions answered prior to procedure, medication refills addressed at visit, no problems at all.
Having an MRI done and wanted Dr. Aldridge to review the results and get his opinion. I was told it would take TWO appointments. His protocol was to have a basically a meet and greet before he would look at the MRI. In my opinion, …
I have a Wonderful Orthopedic Doctor and Care Team. My doctor is so concerned about his patients health, wellbeing, and quality of life, that he ensures his patients have the appropriate aftercare. My doctor also went above and beyond to …
My experience at HROSM has been a joy. The staff has been very cordial. Dr Carter came highly recommended and his PA’s were good as well and I like how they explain the procedure and follow by questions and answers. Thank you HROSM!!!
Just had my second hip replacement in 5 months both performed by Dr Carter. What else is there to say. At 2 weeks I am walking. Hope to be doing a century bike ride in October. Office staff very friendly and professional. Jenna, Sean, …
I have had competent compassionate care at HROSM. I have had two surgeries, carpal tunnel, and each person at HROSM has been a joy to work with. I have in fact recommended the practice to a few older friends who were complaining about …
My right knee has hurt for over 10 years and I finally made up my mind that it was time for surgery. While discussing the surgery with Jenna, after yet another shot in the knee, she made it sound like why would I put it off any longer. She …
I was told my pain was due to bursitis, which was not surprise but no offer as to what condition is causing the bursitis.
Was given a cortisone shot and a list of stretches to do and told if I wasn’t …
They were very friendly and I didn’t have to wait long. The machine is tight if you’re big, but still I lot more comfortable than lying in s tube. You can watch TV too. 🙂
Had an appointment to start a series of 5 injections on my knee. Arrived 20 mins. Early only to be told I didn’t have an appointment I produced the print out of the appt. Was told oh well your Dr isn’t here today I ask why someone couldn’t …
Dr. Carter, his team & the entire staff have been wonderful, compassionate and very professional; all the while giving you a sense they really care and treat you like a VIP! Nothing but praise here!
Great office and professional staff. The appointment times are very convenient and fit your schedule. Friendly staff and professional in every way. Your seen on time and not wanting for a long time like some office visit. Just great service all the way around. You feel like you matter and not just another number.
“The Best.” Six months after a total knee replacement and I’m back to normal – Dr. Swenson is superb. Nurse Practitioner, Lauren Labrador, is outstanding. All staff are kind, professional and accommodating. Highly recommend!
HROSM NEWPORT News has been a pleasurable experience with Dr. Keller and Dr. Aldridge’s. Dr Keller in my opinion is the best orthopedic surgeon, The staff, always very pleasant. However, the front desk staff of Pain Management with Dr. …
My second hip replacement by Dr. Carter. The 1st one was 9 years ago and it’s stronger than ever. I wouldn’t even consider another doctor. 3rd week after surgery…walking without a cane! Life is GOOD!
Doctors and staff are professional and friendly. Outstanding in their choosen field. Physical therapy is the best. Staff are highly motivated to help you recover. They make it a pleasure to attend the sessions and next thing you know your pain free and walking out on your own. HROSM IS A GREAT ONE TWO PUNCH.
This rating is strictly due to the wait. My wife had an appointment at 1050am and waited more than an hour after this appointment time prior to being seen. We were on time for this appointment and did not have any unresolved issues that …
Absolutely pleased and wish I had done this sooner. No pain in my knees at all last night. The entire staff from check in to check out was amazing. Thank you Dr. Baddar for the wonderful experience. Anticipation was worse than the shot.
Only have great things to say about this facility. Dr. Carter very personable ( as well as knowledgeable) and Dr. Fithian excellent. It’s important to me that physicians listen to their patients. These guys do that and more!
My wife has been to them about 4 times to get knee injections and they provided her a pair of knee braces and said she could return them if they didn’t fit properly. They didn’t. But then they said they never said any such thing. We were …
Outstanding patient experience from start to finish. Large, comfortable waiting room with friendly, efficient receptionists. Professional ancillary team members who escorted me to the exam room. Dr. Carter assessed my knee and offered three courses of action. He is simply the best, as is HROSM.
I have been to (2) other Orthopedic Centers and there is no comparison to professionalism, the sense of caring about an individuals situation. The time spent was thoroughly explained and never compromised . I would highly recommend a …
I returned for follow up care after 11 years of having received a hip replacement. I’m certain that I would only allow that same surgery to be repeated on the other hip and knees by Dr. Swenson. He just knows what he’s doing ; and his …
Do not see John Aldridge! He is terrible. He is always behind and when you finally see him he spends only a minute with you! Doesn’t observe your reason for your visit. He solely goes off xrays and MRI scans he doesn’t go over with you and …
Terrible experience. Sat in the waiting room with my wife 45 minutes after her scheduled appointment. Finally, we were taken back and after more waiting, Dr.Aldridge showed up. He barely introduced himself, never apologized for being late …
Dr Baddaar was extremely nice and put me at ease right away. I had fluid on my left knee and was getting to be real painful. So I went in to drain the fluid out. The doc explained everything he was doing and was as gentle as possible. I will definitely return if I need to
Dr. Keller did a great job repairing my broken leg and explaining what my limitations would be while healing. The guy who put my cast on was awesome too. I had given them 5 stars but had to edit my review for the wait time.
I am a customer of HROSM. I have had multiple surgeries under Dr. Aldridge. Today I was denied medical care from his office going forward unless I pay 250.00 every 28 days or a lump sum of $2600. I am currently on disability and find it …
We drove from the upper Eastern Shore (New Church Va) for a consult with Dr Baddar for my husbands knee replacement. It is a 2 hr drive and well worth the trip. Dr Baddar and the staff were very friendly and made us feel very comfortable. Great place all around for a Drs office.
Staff were very friendly, helpful, and accommodating. I was scheduled for a late night MRI, but they had space open up 4 hours earlier and called me, so I got it done early. The facility is clean and easy to access too.
After completing paperwork, I was seen by PA Johanson today. He was patient and allowed me to take my time explaining just the reason for my visit. The main reason was to have my toenails cut and filed because I have a problem getting to …
Didn’t feel like the Dr. listened to me regarding my knee injury. He seemed very programmed, or automatic, based on x-rays, because we didn’t really discuss the history or all aspects of the issue. Also seemed a little to rushed considering it was early morning and waiting room was empty..hopefully goes better next time…
Today was my first time visiting this office. I am a self pay patient. After getting postive feedback from other veterans who had been here. I was very excited about this visit. …
Dr Carter has been treating my wife for several years! He truly is the best! My wife’s hip problems are complex, but Dr Carter never gives up. Thank you to Dr Carter and his whole team for your compassion and empathy! Thank you for not giving up on us!
Very nice, and very professional practice. I love my doctor, Dr. John Aldridge! He did my back surgery, and now he’s going to fix my knee. And I’m ready to be able to play with my grand babies, and go for a stroll without pain, or fear.
My experience with HROS has always been a good one. I like the fact that I do not have to wait very long pass my scheduled appointment time. Dr. Fithian is very good at explaining to you what he has found and the course of action . My experience from the front desk throughout my whole process is professional and friendly.
No waiting. Every person was courteous and pleasant and very willing to help. Dr. Tan’s assistant was very pleasant and knowledgeable. Love your practice. …
There office runs so smoothly-like a well oiled machine. Efficient. Wonderful staff from the time you walk through the door! Dr Carter and his PA were both wonderful! So incredibly pleased.
Professional caring staff! My doctor is Dr. Cavazos And he is the best doctor I have ever encountered. He possess a very passionate gift of caring with so much COMPASSION. He is very humbled, understanding, knowledgeable and professional …
They were amazing definitely made me feel at ease not claustrophobic at all whomever the nurse was let me know all the ways to get out of the machine if I needed to escape which is all I needed to hear in order to be comfortable I will definitely only go here for future tests ❤️
The doctors are phenomenal thus a five star rating. They are pleasant, knowledgeable, caring and take the lead with innovative/noninvasive procedures. Just outstanding! The front office receptionists, billing and scheduling departments definitely have room for improvement.
The Doctor was terrific he explained everything and was in no rush to preform surgery. He explained why at this time it was not a good idea. He recommended physical therapy, a brace and Corder-zone shot. My Doctor was Swanson I highly recommend him.
Unbelievably quick. My appt was at 4:00 in the afternoon. I never had time to sit for more than 30 seconds before I was called back for x-rays and then to talk to the intake nurse, then the Dr, then the PA to do the shots in my hands. All …
Out of all of the hospitals I go to, I love going here. They have appointment times that do not conflict with my work schedule. Everytime I go, the wait time is short. I think the most I have waited to see dr. Aldridge is maybe 20 minutes …
Doctor and staff are great. Had back surgery on September 10th. Things went well. Only problem I have is I couldn’t get my pain meds because they messed up prescription and they would not call the pharmacist. So I laid in pain all weekend. Which really sucked!!!
Although the Doctors and Nurses are quite able, good luck getting a call back. No kidding, the recording says they will call back within 24 hours (while the patient writhes in pain hourly). For the pain management section: They say they …
Very dissappointed in this place. They seriously sent a past due bill of $18 to collections. We were not notified about the bill. The time and effort spent to send $18 to collections definitely outweighs the amount we owe. To me, it shows …
From my first visit with Dr. Swinson I felt completely at ease and trusting that my decision to have him and this practice along with the Mary Immaculate Hospital perform my knee replacement, was absolutely spot on. The office personnel, …
Dr Aldridge, his nurses and PAs are wonderful. However his surgery scheduler Emily is the worst. I Left messages every other day for 3 weeks and then had to complain to the nursing staff to get her to call me back. The same thing occurred with my previous surgery.
My second time coming here for separate issues. The first time made this my immediate choice, and my second time was just as pleasant as the first. While there is nothing wonderful about having to have surgery performed on you, Dr. Keller …
It was a great experience. I thought I was going to be waiting long to see the doctor, but everything went well and quickly. Dr. Jon H. Swenson is a wonderful, caring, loving doctor with a sense of humor. The staff was wonderful as well. I was extremely pleased with my visit. God bless them all.
I had my first appointment 4/2/19. It went well. Very well organized from check in to check out. Very clean. Comfortable chairs that I didn’t have to struggle to sit or get up. Dr. Aldridge, no nonsense and was none judgemental.
Dr. Aldridge has most definitely been amazing to me over the years! I am grateful to have a specialist listen to my physical needs and address them with expertise! …
Great experience throughout my entire partial knee replacement. Dr Baddar and staff are wonderful. Highly recommend them. Chad Carlson has done a great job with my physical therapy. So glad I chose this office for my care.
Dr Anthony Carter did my left total knee replacement in Feb and my right knee in Sept. Due to his expertise and skills my recoveries both went smoothly. I chose Dr Anthony Carter over all other Ortho physicians in the Hampton roads area after searching for the most qualified. I am very pleased with the outcome of my surgeries.
ISSUE RESOLVED
I was contacted by an administrator with this office and she arranged for me to send my report in an efficient alternate way. I’m told my doctor now has my …
Staff is very professional! Dr. Carter is an excellent doctor, had labral tear surgery then total hip replacement. Recovery was quick & easy. He explains everything & makes you feel comfortable.
I’ve been a patient here for years and it has been great. Dr Swenson operated on my knee (excellent job) and perhaps now the other one!!! Kim is always great as well I’m in good hands with these two! Everyone I encounter is great thus far.
I am claustrophobic. I have been sent to every hospital between Suffolk, Northern Suffolk and Norfolk General for the past two years to try and have one. My Dr prescribed medicine to help me and none of it worked. I was finally sent to …
My insurance cost out of pocket was double the cash cost of an MRI here! And the fee here included the MD reading cost! I was able to get in quickly, no parking fees or long walk, was able to SIT during the MRI and watch TV! The technologist was kind and helpful. Great experience!
Oh my goodness i LOVE this place! Ive been in pain with my knees for so long and have had shots with other drs but this office from start to finish was wonderful. The dr has the best bedside manner ive ever seen! Perfect for me! Give them a try. Dr Cavazos is the best! He pulls no punches and tells you the truth.
This place was great. I thought that I was going to lie down for 75 minutes and was scared because I hate doing that because you’re stiff when you have to get up. But to my surprise you actually sit down. They put a fan on me because I was …
Thankful for the knowledgeable Dr.Carter and his great PA Jenna who has such a gentle touch and explained my knee problem to me and gave me a cortisone shot! My only regret is not seeing my knee X-rays 🙁 …
I am extremely happy with the care I have received thus far with my knee revision done by Dr.Carter. I’m two weeks post op and amazed at how well I’m doing. I feel like I hit the jackpot with this surgery and that the previous problems have …
The lady at the front desk was very helpful. Debbie, the person who took care of me during the 2 MRI’s was relentless in making sure I was as comfortable as possible. She was incredibly kind and patient!
The woman who did my MRI, Vivian was amazing. She goes above and beyond the call of duty. Vivian is so kind, she explains everything and I overheard her talking to a little girl who was in the MRI when I got there. She has a special gift …
I went for my post operative checkup for a revision hip surgery.They called be right in, took X-rays and I saw Dr. Carter within 10 minutes. Dr. Carter is an awesome surgeon and is also very friendly and personable. He took the time to show …
The doctor and nurses were very nice and knowledgable with great interpersonal skills. The checkout person was Also friendly and helpful. As painful as surgery will be I’m looking forward to the amazing results.
Dr. Anthony Carter is an exceptional surgeon. I have had double knee replacements and he did a fabulous job. I found his office staff friendly. His PA is very helpful to help solve problems when I’ve seen her. He truly goes out of his …
Karen, who did my MRI, was very prompt and organized for this procedure. The newer open machine made this a much more pleasant experience.
All my times going to a HROSM office have found all the staff to be very professional and caring. A well run organization!
Oh My Gosh!!!! When I tell you I have a high anxiety when it comes to this machine! I have it so bad that when doors close,I have to check to make sure I can get out when I want to. I did the MRI and Karen made sure I was safe, …
When you are staffed by the best physicians in the area you have the foundation for the best patient experience. From the folks who greet on arrival, to the xray techs, to the surgery scheduler and the casting fir NY broken bone, everyone was top notch in skill and attentive in service. Highly recommend.
I was scheduled for an appointment with Dr Tann who I was referred to by Dr. Aldridge. I arrived only to be told that I did not have an appointment! I know I was given an appointment before I left my last visit there! I have had to wait an …
I almost cancelled my appt- due to reviews on here… but so grateful that I didn’t!!
The office staff was pleasant & my appt with Dr. Carter was everything I’d hope …
Extremely efficient and well organized. PA was very thorough and took time to answer all my questions. Dr Carter fully explained the hip replacement procedure and answered my questions and concerns. I was very impressed with the surgery scheduling process. Susan went over in detail the pre-op and post-op protocol.
I accompanied my husband for his appt with Dr Carter. After xrays, we met with the doctor. He was wonderful! He listened carefully to my husband’s knee problems. He asked questions as needed to clarify the problems. Then he discussed …
I have been to MANY doctor’s, therapist etc. for my spine in the past… This practice is by far THE BEST!! Even though I live in Portsmouth, it’s WORTH THE DRIVE to Newport News, or even Williamsburg to see these doctors! They LISTEN TO ME …
Good experience overall. The nurses were good. The Doc was great! I would have given it 5 stars based on that but the nurse who assisted with the procedure was not very friendly and hurriedly gave sketchy discharge instructions. She needs to work on her bedside manner, maybe she was having a bad day, but that’s no excuse.
Check knee cap sizes before procedure: My mom’s replacement was obviously larger than the other.
— Very kind that he offered to repeat the procedure but as most would, she …
Shoemaker is not very concerned with patient. More concerned with laws. She made a mistake and would not admit it. When management was contacted they said they will always side with Dr even when they are wrong! What? No accountability. Do yourself a favor and go elsewhere, and fast.
I met with Dr. Anthony Carter to discuss issues involving my right knee. Dr. Carter was able to diagnose my problem quickly and offered a variety of treatments. His explanation was through and he answered all my questions. My overall …
Dr. Carter is one amazing doctor… had surgery done and I’m up and going.. Wonderful work he did… The whole team was very nice and out going. He s a real good doctor and I would recommend him to everyone.. Trust me when I say he is …
The staff members were very cordial and knowledgeable. Dr. Carter, the PA, the X- ray technician, and the surgery scheduler were all very patient. They all answered ALL of my questions, and addressed ALL concerns that I had. I would recommend HROSM to any one who may be in need of orthopaedic care. GREAT TEAM!
Everyone is very nice & professional. I’ve never had to wait more than 20 minutes to be seen. And I’ve been many times. Dr. Tan & Dr. Sohagia are both very kind, knowledgeable & patient. They both have always taken their time with me …
From the time I arrived my whole experience was great. The young lady who check me I’m was very polite and very efficient. Check in was seamless. The nurse who took me back was very friendly and professional. …
They are extremely professional. The waiting time to see a doctor is short and the office moves fast. The staff is knowledgeable, pleasant and is about handling business. That is the type of environment I like, get me checked I, see the doctor, get treated and be on my way feeling pleased. Great place, modernity in action.
The staff was wonderful and each one there was polite . I have anxiety but the woman that took my MRI’s was understanding ,calm, and she was so kind. She calmed my anxiety down. She was 100 % caring for me the entire time. I was thankful …
Outstanding office staff & medical team. Each member of this practice seems to have a mission to provide the best possible care for their patients. Everyone is respectful of my time & my medical condition. Outcome from my knee replacement has been excellent. Thank you Dr. Carter & all your staff.
Totally professional. My knee pain was thoroughly discussed and all options for treatment were presented. There was no pressure to do invavsive procedures. I felt very satisfied with my doctor’s advice and my pain after treatment is very minimal. Highly recommend this center for joint pain management.
I could not sing their praises enough if I tried! Excellent experience from start to finish! Kind and professional when appnt made… Had 2 MRI scans… each time they called to offer to move my appnt up earlier in the day… The front desk …
From receiving an appt on same day I called to walking out the door of the appt, I was extremely pleased. I didn’t know what to expect per my issues but Dr. Swenson’s team was very efficient and professional. I walked out feeling well informed, treated, and amazed.
I’ve been having problems with my hip for some time and finally made the decision to get it fixed. I did some research and found Hampton Road Orthopedic and they had great reviews. I made the call and was pleased they had an appointment …
I must admit I absolutely love this facility and the staff as well!
I can not say enough about my experiences with them and the relief of not having to have traditional MRI exams. I find the staff here professional, …
Dr. Aldrich is awesome hes performed 2 hand surgeries on me in the last 20 years and has been excellent. Highly recommend. 5 stars. However, the support staff is the worst I’ve seen hands down. I’ve had surgeries and procedures done all …
In the past 10 years I have had two excellent surgeons/doctors with great bedside manner and always willing to answer questions that you can understand the answers. Surgery’s, follow ups always professional and with great results. Would not go to anyone else!
Had my first appointment on 5/3/18 it was at 4:25 so i thought i would be there a while with it being the end of the day, but i was wrong!!! I had x-rays an injection got fitted for a brace and was out of there by 5:15. A very efficient …
Dr. Tan is pretty efficient for the most part. However, Lani, who was apart of his team was extremely rude. She would state she would return a phone call within 24 hours, and you would never hear from her again. Upon following up with her, …
This facility is great! The office staff is “Awesome” and Dr. Baddar is an excellent Doctor. He is compassionate, kind and caring. He calmed my fears “twice” when he had to inject my knees with a “Very Large” needle. He calmed my fears and …
On my recent (and first) visit to Dr. Carter,
I was extremely impressed by the entire staff.
The receptionist was helpful and friendly and the X-ray tech & nurse were …
This was the most well run office I’ve visited in a long time! The support staff was efficient and polite and patients were seen in a very timely manner. Dr. Swenson and his nurse had a professional and caring manner and took time for …
Wonderful experience. Only suggestion is front desk lady with the long braids should not be chewing gum. Also, I was not greeted or spoken to by her except “I need your insurance card”. She seemed quite bored. …
The MRI Tech Debbie took my highly anxious state of mind, and body, and made me relaxed, comfortable and mentally receptive to the MRI experience. She talked to me regularly, calming me and letting me know regularly how long I had left. I …
First off, the office was able to get us in same day. NP Shannon was awesome. She was gentle yet firm with my son. PT showed us how to use crutches and equipment manager Maryann was super helpful with insurance and co-payments. Experience couldn’t have been better!!
My first issue started in 2019 with my back. I looked into HROSM because it wasn’t far from where we lived. Mind you, this is the first time I ever went to an orthopedic and I didn’t know what the process was going to look at. I chose Dr. …
Dr. Carter is personable. He really takes time to explain your options and allows the customer to make the final treatment option. I did like when he told me, “of all the options, this is the one that I recommend.” Susan is an exceptional …
Best orthopedic services,doctors, nurses, etc. Everyone is very knowledgeable and very friendly. I have and will continue to recommend Dr CARTER and ALL his staff to more and more people. You are all wonderful and smart . Dr CARTER you are awesome and so is your smart and funny staff, you are a 10 STAR +.
I was a new patient and was surprised that I did not have to wait very long to be seen. The staff was very nice and understanding. Dr Carter was very efficient and knowledge of all about my hip problem. After being seen one time I was able to schedule my hip surgery the same day.
How do you spend 3 months of your life sleeping on your floor due to sciatic pain so bad all you do is cry and pray, to walking into the hospital this morning at 8: 30 in tears and literally bent over to check in to walking out at 12:30 …
Absolutely a fabulous visit from check in to check out!!! All the nurses and staff were so kind & helpful!! Dr. Carter & Sean also were also fantastic!!! I have all the confidence in the world in Dr Carter for my up coming right knee …
Dr Baddar is amazing. He is professional, knowledgeable, patient and ann exceptional surgeon. I trust Dr Baddar totally as he is not quick to rush to operate. Dr Baddar appropriately tries less invasive options until there is no other …
Staff is friendly and it’s very clean but… I Had a very minor surgery over a year ago and have had nothing but issues since. You can’t ever get a hold of a representative here unless you call religiously and pester them, it’s just been a pain dealing with them.
I was very pleased with the intake and services provided by the doctor and staff who took care of me. This was my first experience with the clinic and doctor. Experience and well meaningful service is what I received. And as the wait time …
Words can’t express how wonderful all of the staff are, from scheduling, checking in, and my wonderful MRI technician, Karen. I have such high anxiety that I wasn’t able to complete the MRI on the 1st appointment, but I rescheduled and …
I met with Dr. Baddar and his staff for the first time this week and I feel confident and look forward to my return visit, after my MRI, so that he will be able to determine the best method of treatment for my back/nerve and leg pain. Glad I was recommended to go to this practice.
I saw Dr Baddar in Dec 2021 due to having chronic pain in various joints. He did xrays of my knees, barely glanced at the xrays and said oh they’re fine. I have been down and somewhat depressed the last couple of years due to the various …
This place is ridiculous. They don’t know how to do anything right in that office medical doesn’t even know where the SCA is, which is sad too. If you work in medical, I work medical. Then you got to stay on top of them send a referral and I’ve been getting a big runaround through everything.
Dr. Keller did surgery on my ankle to repair the torn ligaments. Within 3 months I was out on a snowboard. He was very kind and knowledgeable. I highly recommend HROSM.
Dr. Baddar was sweet and ATTENTIVE. Actually listened to my concerns and helped find a solution to any problems that occurred. I appreciate the care he provided and would definitely recommend him!
Came in through the va . They billed me for xrays they didn’t do. Was supposed to receive injections at my next appointment. That never happend.I never received a callback and left over 20 voicemails. I’m guessing they was mad due to me reporting fraud on them . Shady practices and doctors. Try somewhere else
I have been a patient at HROSM for about a year. I had a very positive experience when I was in physical therapy and the MRI and X-ray departments are great. However, I see Dr Aldridge and I feel I am not being heard. I remain in so much …
I have had physical therapy for my shoulder, knee here at this location, I really appreciate all the patience, care I have received not only from my Dr. Dr. Adrian Baddar, from the Physical Therapy Team, my PT was Stacey, I will miss seeing …
Everyone was very friendly,prompt and very caring.made me feel very comfortable.answered any questions I had.brandon who wrapped my foot was very thorough on what he was doing.and very gentle.he did a great job.thank you.
I am very pleased with Dr. KELLER . I had seen 3 other doctors before seeing him, and he was the only doctor who explained why I had the problem with my foot and how he could help!
Very good experience. The MRI tech was personable and made me feel comfortable. The front desk staff was excellent and professional.
I recently saw Dr. Swenson at HROSM and, once again, he was such a caring and informative physician!! I would greatly recommend Dr. Swenson for just about any orthopedic need!!! 🤩. …
I have had 3 surgeries by doctors at HROSM. I was blessed to have them in my corner. They are very knowledgeable and professional. I would not have gone anywhere else!
I got my appointments mixed up and they saw me without any wait. The care I received was outstanding. I can’t thank them enough.
Dr Carter did an amazing surgery. MIH pre op and ortho floor are very professional, kind, and right on schedule with my post op needs.
All the other patients rave what a great Dr.he is and that they just love him.My first visits just a few xrays and exam.Very pleasant.
The staff is very friendly and professional. They were able to see me quickly and develop an action plan based on my symptoms.
Wonderful doctors and staff. Always a good experience. Dr. Aldridge has been my physican since 2006. The best
Very happy with my experience. Staff is professional, helpful and caring. Dr Cavazos was very helpful in answering all my questions.
I am very pleased with the care I get at HROSM from Dr Baddar and his team. The staff is friendly and professional, Dr Baddar always listens to my concerns and explains my options thoroughly. I highly recommend Dr Baddar and HROSM.
I love the place but I had knee surgery July 30th and doctor Carter did it he is the best but on his team when I call for medication with the pain I had when I ran out a team lady hang up on me that’s the only problem I had and I told everyone I new and the the nurse and physical therapy lady .
Dr. Sohagia is amazing! He listens and genuinely cares for his patients.
A wonderful experience. Everyone was such a pleasure to work with. I highly recommend this place if you need any MRI done
Awesome work! Should be back to normal in no time. Elbow surgery and healing great! Love them. Dr Baddar is the elbow guy!
I enjoyed my experience. I was treated extremely well, they were very courteous and did a great job. I’m back to feeling 100%.
The doctor was very proactive to find out what was wrong and develop a plan to fix it. The staff was also very friendly and pleasant to work with.
Very pleasant staff. State of the art facility. The Dr’s are knowledgeable and competent. I had a great experience.
Is there like a super top secret phone number to call to actually talk to someone. I have been calling for days and have pressed different options and the phone just rings and rings and rings. This isn’t the first time either. Ive previously tried calling and I think it was a week before I finally got someone.
Very professional doctors and staff. They also have the latest equipment and technologies. Have used their services 3 times and had 2 surgeries. They are awesome.
I am recovering from Thumb Ligament Reconstruction and Tendon Interposition (LRTI) of the right hand (my Dominant Hand. Surgery was exactly one week ago on 14DEC18. …
Everyone is very professional, helpful and they make sure you understand everything clearly. Dr Cavazos and his team are incredible I have already recommended them multiple time
Excellent orthopedic treatment facility. Dr Carter and all his staff and front desk staff very well organized. Very informative answering all my questions. Very accommodating to my needs and concerns.
Wonderful .The doctor Mr.MCConnell is the best podiatrist I have ever had the privilege of seeing his staff all nurses and team are very caring and well trained I don’t know how I would of made it through this they just are a great team they care and they show it
Every time I see one of the Doctors they are wonderful they talk to me explain everything to me treatment options care.Answer any questions I have . I see Dr Baddar and Dr McConnell in the future if I need to see any other for problems they don’t treat I will use someone in the practice
Went to the establishment for an MRI. It didn’t take long at all and Ms Vivian was great! She made sure I was warm and comfy.
I have been here two times now, both times everyone was friendly and very helpful! I did not have to wait very long at all. I would highly recommend this office, and staff.
I would recommend this practice. They are an extremely busy location so that is a bit overwhelming. Expect a wait. All of the staff are courteous and attentive to each patient.
It took over an hour to be seen. I know I was one of the last appointments of the day, but if I had been an hour late they would have billed me for the visit and not seen me.
I love Dr Keller, Dr Sahagia, and Julia!! They listen yo what I have to say and I can tell they think of me as an indiviual and really care about me as a person, not just a patient.
Excellent as always. Minumin wait time and Dr obviously reviewed the xrays and prior file. Minumin invasive treatment and walked out without hardly any pain.
Great Drs, staff, facility, equipment. They have it all covered. The open MRI machine they have is so much better than the others. Office operates super efficiently!
I regret coming here for many reasons. The doctor had ZERO beside manner, the office staff still cannot spell my name correctly on any correspondence or my insurance, and the communication from the office any time I have a question has been absolutely pathetic. I will NEVER recommend this company or physicians.
Very pleasance atmosphere. Dr. Swenson is very polite him and his staff. I feel I’m in the right place to get my health needs met.
They are very knowledgeable and are very helpful and all their actions I’ve had a hip replacement no troubles whatsoever now I expect to have my rightright knee done my wife and I swear by Anthony Carter and his PA Shean
Dr. Anthony Carter replaced both of my knees. I totally trust him and I’m so thankful I had the opportunity of having Dr. Carter for my surgeries. I highly recommend him.
We had excellent care! We had quick and courteous service. The nurses helped us beyond expectation.
Great doctors and staff
My appointment was for 7:45 a.m. and after getting there I signed in and within a matter of minutes I was called to the back to see the nurse after that the doctor came in and I was given my injections which there was just some pressure and …
The staff was very friendly and kind in the Dr Cavazos definitely down to earth and I appreciated that they were definitely encouraging and nice and polite to me thank you a wonderful experience.
Most important thing to was they were very respectful and professional they really took time to explain how to use the equipment and how it will help me to recover the strength in my shoulder and arm they always mention how my surgent wanted me to do the therapy
Dr. Tann performed surgery on my broken wrist by installing a metal plate with screws.Few months later plate had to be removed by tidewater orthopedic because of initial surgery,because of complications.I would not recommend Dr. Tann. My wrist is great now.
Doctor Carter was very patient and thorough. Didn’t make you feel rushed. Made you feel like they wanted to do whatwas best for you.
Had a hip replacement in November. Everything went great. Exactly how they explained it. Thanks to Dr. Carter and the staff at his office. I’m doing great and pain free.
Extremely frustrating time getting anyone to answer the phone or return a call or have a doctor call me. Yet, if i go there in person i can talk to someone right away 99 percent of the time at the counter. Why can’t they answer the phone or …
The best Orthopedic doctors are in this practice. Dr. Carter replaced my knees and Dr. Keller is now taking care of my arthritic foot. I have the utmost confidence in both doctors and this practice.
Medical staff is efficient and knowledgeable. Scheduling is well organized and prompt. …
Dr. Carter was very thorough in explaining my options for my knee and willing to replace it because the quality of my life was poor as a result of injury. I highly recommend this practice based on my experiences.
Debbie was very accommodating and professional. The procedure was much less confining than other MRIs I have had. Extremely pleased!
I was was refused pain management. So now I cannot function on a day to day basis. This place is the last place I would recommend to anyone who is suffering with pain.
Can not Express enough gratitude to Dr. Carter and the entire team at HROSM for their organic approach to restoring health to their patients by the pursuit of excellence in the science and art of Orthopaedic healthcare. To wake up after …
Dr.Carter is excellent and overall everything was great.My follow up experience was not so great.The nurse and Sean the PA were great.However the front desk staff needs a course in customer service.Also they failed to relay very important …
I’m just going to say, I’m so glad I decided not to use Hampton Roads Ortho & Mary Immaculte for my surgery. I went to OrthoVA in Henrico for second opinion. I’ve now had my surgery and the doctors and staff at OrthoVA treated me like a patient should be treated!!!
As a veteran, the VA sent me to HROSM for help with my ongoing shoulder problem (5+ years). Dr Tan is the first ortho doc to provide me some relief from my constant pain (arthritis and bone spurs) WITHOUT having to do surgery right away! If the VA stops sending me there, I will do whatever I can to go back.
Unlike my former practice, HROS was prompt, courteous, knowledgeable, willing to listen to me, and able to craft a treatment plan. It’s nice not to feel like nothing but dollar signs.
Consulted with Dr. Aldridge. I was impressed. He listened to what I had to say, asked questions, and gave me some immediate treatment which has been very effective in reducing my pain. Very competent physician.
Love Dr. Cavazos and Dr. Keller. They are both exceptional surgeons that have a caring approach to there patients and a sympathetic ear to your needs.
Staff is very nice and helpful, very short wait time. Doctor Baddar was clear with explaining the procedure to be performed and he was very easy to talk with. I highly recommend Hampton Roads Orthopaedics and Doctor Baddar.
Karen did my MRI. She was friendly, kind and very caring. She made the experience much better than expected.
Dr. Keller was very prompt and attentive. He answered all of my questions thoroughly. I was very impressed by his knowledge and assessment of my foot situation. I highly recommend this doctor.
This place is amazing. I came all the way from NC twice in a 6 week period for mri’s. Highly claustrophobic and this place was the only place that was able to help me. 2 mri’s and no fears. HIGHLY RECOMMEND
I had a full hip replacement with Dr Carter in Jaunuary 2018 and Bunion Surgery in May 2018 with Dr Keller. Great caring surgeons and staff. I would highly recommend HROSM!
Outstanding Dr. Badar! Performed surgery on my broken arm, which is healing fine. Courteous and capable staff. Thanks to nurse Sharon Holloman for great and thorough follow up care. Thanks to all.
If you get to see the actual Dr. I would add another star. I specifically made an appt so i could see Dr. Carter and I ended up getting his assistant. Dr. Carter replaced my right hip and he is an amazing surgeon, but its hard to actually see him as he is super busy.
Dr. Swenson is by far the best orthopedic Dr. /Surgeon in this area. He takes his time to explain things and makes sure that you are comfortable. Dr. Swenson performed surgery on my right knee in 2005 and I promise to God I have not had one issue since! I recommend Dr. Swenson 200%!!!
We recommend Hampton Roads Orthopedics to everyone we know. They have taken such great care of us. We want that for all our friends and family too.
Really bad experience with Dr. Aldridge, but even worse was the 3 months of weekly calling it took to get in contact with someone at the office after the disappointing visit. Very little concern for delivering a high quality of patient care, very impersonal service, and horrible office management.
Yes I had this practice since 2009 I had with Dr Anthony Carter he is great is wonderful I like to service and I like the nurse also they Superf,t front desk from the time you get in the door until the time you go I would give it a 10 and I will recommend anybody if you have any problem to go here thank you
Excellent doctors and staff! They care about their patients and offer different locations in hampton roads which is great for me. Definitely recommend to family and friends!
Dr. Aldridge has bad bedside manner.
They have very friendly and helpful staff. They really spend time with you. Dr. Aldridge is very thorough and nice. I start physical therapy soon! 🙂
I have had.a very great experience at Hampton Roads Orthopaedics and Sports Medicine. Dr Carter has been great. I would definitely recommend him and the staff there to others and in fact I have done so.
Horrible place! You can’t get anyone on the phone and they rip off your medical insurance I paid cash for a office visit because my copay was more than the fee for the office visit and the doctor took my payment and still billed my …
@HROSM I thank Dr. John Aldridge & the entire staff at @HROSM for their patience, care & professionalism today. I was apprehensive about a hip issue & left reassured that if I do diligence to prepare myself for surgery, I’ll be blessed with a healthy hip
Think Dr Cavasos is awesome! Hope he can operate on my shoulder! Dr. Carter did a great job on my knee! Way to go Hampton Roads Orthopaedics & Sports Medicine!
From the start, everybody had a smile on their face and very polite full. Check in on arrival to completing the office vist went without delays or confusion. My overall experience was uneventful and pleasant.
A terrific first-time experience @ HROSM.
All staff members were friendly, helpful, personable and professional. HROSM is operated the way a medical clinic should be: in the very best interests of its patients!
I had bilateral knee replacement after 12 years of terrible agonizing pain I am just now getting them replaced and I’m totally pleased with the new knee joints that dr. Cavazos put in I believe he’s an excellent surgeon. I would recommend him to any of my friends
The doctors and staff are friendly and professional. The office atmosphere is uplifting. Smiling facing and pleasant interacting with parents. Awesome place to visit as a patient moreover as a person. Thanks for all the professionalism!
PA Melvin was professional, knowledgeable, didn’t talk down to me, but gave the medical info so I totally understood it. He carries himself like I was his #1 CONCERN with his ears, which in my many years in the USAF hospitals is EXTREMELY …
HROSM is hands down the best place to go for an MRI, especially if you’re claustrophobic. The MRI tech Karen was great. She didn’t rush and she explained everything that she was doing. I was also able to watch the probowl during MRI scan.
Dr. Swenson and his team are very knowledgeable and patient in answering all of my questions. Though surgery is indeed in my future for a shoulder issue it wasn’t necessarily a first and only choice. Physical Therapy and a coarse of …
I highly recommend the staff and service at HROSM. Everyone who was part of my service team was helpful, kind, and knowledgeable. This was my first visit and I know I will return with confidence on my follow-up visit with Dr. Tan.
I would give a negative 10 stars if I could. Had lumbar fusion done due to scoliosis and sciatic nerve inflammation,did not remove enough bone to clear the sciatic nerve,need another surgery to fix that. My sergeon moved to Canada, the …
Staff is through, professional, they make you feel as you are their only patient and your care is very important. Dr. Keller was caring. Listened to my concerns and addressed all of them fully.
I fractured my ankle on Saturday night and needed to get in to see an orthopedist. My husband called about 9:15 Monday morning and they were able to squeeze me in at 10:15. We saw Andrew Johansson-he was great! Also, they were so helpful when I was renting a knee scooter. I highly recommend HROSM-Newport News!!
Been here for an hour and have been treated like a criminal and like I have no life. Girl who took me to the back seemed to refuse to speak with me. …
Dr. Cavazos: Do your research! Don’t take for granted or assume that your surgeon is up to date on ACL surgery. Especially for ACL surgery for young people/athletes.
Expert medical center for MRI.
Ruth is very caring and passionate for your every need and understanding .with her care I give this center a 5 star. Very professional.
I will highly recommend this center to all my family and friends.
Always a pleasure to see Dr. Fithian. His shot in my shoulder yesterday was painless (as always) & whatever is in it has helped my entire body move & feel better. I only wish this was something I could have on a regular basis as it makes movement so much more pleasant. Thanks for all yo do!!!
Dr. Carter was awesome. Great bedside manner, could teach some of the today Drs a thing or TWO. My husband pain was diagnosed and treated. Today is feeling much better
Lawrence in the Newport News office is a manager there. For two months he has blown me off. I have been nothing but polite to this person. When the Newport News office called to tell me that my medical records had been received I tried …
Same complaint as everyone else. The office staff in Newport News is the absolute worst. My wife went for a hip replacement. Numerous times appointments were made, and then upon arrival, they claimed she was not scheduled. This happened …
The two times we’ve had appts with dr sending both times we’ve been left in the waiting room for over an hour. No explanation besides the drs running late. They charge you if you miss an appt or flat out won’t see you if you’re late. This …
Dr Nelson Keller is amazing! Highly recommend this clinic, the staff is very courteous and the Drs give you great treatment and advice based on your specific needs. We came here after seeing 2 other specialist in other clinics and finally …
I absolutely love my doctor and will have no other doctor check my feet. He also is my grandsons doctor and you should see how beautiful my grandson feet are now. Dr McConnell is EXCELLENT IN WHAT HE DOES!
All of the staff is very pleasant and eager to help you. The doctors are top notch and they really listen to what you have to stay. This group is my primary orthopedic go-to. I highly recommend.
Following a long period of experiencing pain with osteoarthritis in my right hip, I came to Dr. Anthony Carter for treatment. Based his treatment plan, he recommended total joint replacement or “Jiffy Hip” at Mary Immaculate Hospital. The …
GO SOMEWHERE ELSE. I am a 24yr old competitive athlete with 2 labral hip tears.
I was Just seen yesterday.
I’ll get to the main point first- I saw Dr. Aldridge, he came in and seemed very …
Very good experience. The receptionist was very nice and the lady doing the MRI was very engaging and kept me calm the whole time. Fantastic teamwork! Wish I had found them earlier.
Dr. Carter and the entire HROSM staff were truly wonderful during my hip replacement. Kudos also to the great people at Mary Immaculate Hospital. I could not have been more pleased. …
Dr.Swenson, explain in detail what was going on with my knees and what procedure is best for my condition. He has a wonderful and very friendly staff that makes your experience happy and not sad because of the reason your there for an appointment. Dr. Swenson I love your smile thank you.
HROSM is a topnotch group with a highly professional and caring staff. From reception to checkout, you are treated with respect and dignity. Dr. Fithian is outstanding, taking the time to explain all options available, recommending a course …
This was my first visit/appointment. I found Dr Carter professional, compassionate ,
and very informative. ALSO: He was highly recommended for the reasons stated above.
My experience with this facility was awesome! The staff was friendly and kind, especially Karen the technician, she made me feel comfortable with the procedures I had to have. I would definitely recommend the office to my family and friends.
Had both knees replaced by Dr Swenson 2013 & 2015. Excellent results. Had no pain or problems until recently. Didn’t think it was from knee replacements but decided I didn’t want anyone else to touch it medically. Although I have moved & …
Little wait time and staff efficient and cordial. Dr. Carter was clear about procedure and interested in my problem. …
The staff was very friendly and supportive, especially Kristie Scully, LPN. Dr. Carter gave me a clear picture of my diagnosis and treatment options. I would recommend Dr. Carter to any of my friends.
I never thought I would have to use a place like this, however, my fingers were throbbing, so my cousin referred me and I seen Dr. Baddarr..he is the best, gentle, kind, funny and very patient. The staff is very pleasant and to be a new patient, I was seen pretty swiftly. No complaints here
My brother went to see them for a broken arm and was quoted over 16k and they wanted half up front and the rest paid in three months (my brother is low income and without insurance). He also wanted to replace his entire shoulder. We went …
I am so grateful to Dr. Carter and his team for giving me my life back. My hip surgery went extremely well and the”course” prior to the surgery helped me prepare and made my recovery so much easier! Thank you!
My appointment was made a month ago. Not one person in ur office could call me and let me know y’all didn’t take my insurance until day of appointment. And your billing lady needs a major attitude adjustment. I would have paid upfront but …
I have been a patient of Dr. Aldridge since Aug. of 2013. I would not even consider using another orthopaedic surgeon unless HE said it was necessary! I think that highly of him and his extensive knowledge in his field. His team and the …
I happened on this practice after my ortho left the area. I’m so glad I did. I had to wait a while to be seen, but it was worth it. Dr. Carter and his team did a total knee replacement with minimal scarring, quick recovery time, and …
I was out of town in Hampton and broke my ankle. Every office I called to be seen turned me down since it was the day before Thanksgiving. This office made sure I was seen and got treatment that same day. I was so impressed. Everyone was helpful and three weeks later my ankle is healing really well.
Thank you Dr. Carter and Team for being so informative, supportive and reassuring. I left your office feeling that I am in expert caring hands. I can face the upcoming surgery with more hope and greater confidence rather than fear. I’m very grateful!
2018
Dr Fithian and his staff has been very sensitive to my injuries from the beginning. Having the Physical Therapy Department on site has proven advantageous due …
So the admin side of the Newport News office is quite difficult when you need something other than an appointment. Be aware of that so when you are there, tend to all you may need then. Calling back and then expecting follow up will likely …
Since I have a problem with tight spaces, the open mri was a wonderful option. We were met by a pleasant receptionist and from then on the scary experience was nonexistent for me. The technician was kind, sensitive to my fears, …
If I could give no stars I certainly would. I came in this place due to contestant pain that I have had for as long as I can remember. They where suppose to look into my shoulder leg and my back. Yet they only X-rated my shoulder and tapped …
Dr Keller was great. He talked with me about what I had been thru treatment wise, he looked at my MRI, and discussed options. Then he gave me the treatment we decided on right then an there instead of making me come back for another visit.
Dr. Carter and his Staff are a True Pleasure to work with!! They ALL put you at ease very quickly and are able to answer your questions very throughly. …
Dr. Baddar has performed partial knee replacement surgery on both of my knees. He and his P.A have done an outstanding job. He is very thorough, extremely witty, and very caring. I would definitely recommend Dr. Baddar at Hampton Roads Orthopedics.
Dr Cavazos did an amazing job on my knee replacement. He is a great guy, very approachable and willing to spend time with his patients explaining all aspects of their procedure. I was concerned about developing a blood clot in my leg and …
You seriously can’t go wrong if you cine to HROSM. I went for an MRI due to a work injury. It was my very first one and I was kinda (really) nervous. These lovely and amazing ladies did an outstanding job and my experience could not have been nicer. Very impressed, it was well worth the 90+ minute drive from my house!
The surgeons and staff at HROSM are the best!
Dr. Covosos was phenomenal during my recent TKR. I have two more surgeries to look forward to and I have complete confidence that everything will be just as …
Great visit! Everyone was on time, assistant set up room for PA to come in and do injections without hold up. Questions answered prior to procedure, medication refills addressed at visit, no problems at all.
Having an MRI done and wanted Dr. Aldridge to review the results and get his opinion. I was told it would take TWO appointments. His protocol was to have a basically a meet and greet before he would look at the MRI. In my opinion, …
I have a Wonderful Orthopedic Doctor and Care Team. My doctor is so concerned about his patients health, wellbeing, and quality of life, that he ensures his patients have the appropriate aftercare. My doctor also went above and beyond to …
My experience at HROSM has been a joy. The staff has been very cordial. Dr Carter came highly recommended and his PA’s were good as well and I like how they explain the procedure and follow by questions and answers. Thank you HROSM!!!
Just had my second hip replacement in 5 months both performed by Dr Carter. What else is there to say. At 2 weeks I am walking. Hope to be doing a century bike ride in October. Office staff very friendly and professional. Jenna, Sean, …
I have had competent compassionate care at HROSM. I have had two surgeries, carpal tunnel, and each person at HROSM has been a joy to work with. I have in fact recommended the practice to a few older friends who were complaining about …
My right knee has hurt for over 10 years and I finally made up my mind that it was time for surgery. While discussing the surgery with Jenna, after yet another shot in the knee, she made it sound like why would I put it off any longer. She …
I was told my pain was due to bursitis, which was not surprise but no offer as to what condition is causing the bursitis.
Was given a cortisone shot and a list of stretches to do and told if I wasn’t …
They were very friendly and I didn’t have to wait long. The machine is tight if you’re big, but still I lot more comfortable than lying in s tube. You can watch TV too. 🙂
Had an appointment to start a series of 5 injections on my knee. Arrived 20 mins. Early only to be told I didn’t have an appointment I produced the print out of the appt. Was told oh well your Dr isn’t here today I ask why someone couldn’t …
Dr. Carter, his team & the entire staff have been wonderful, compassionate and very professional; all the while giving you a sense they really care and treat you like a VIP! Nothing but praise here!
Great office and professional staff. The appointment times are very convenient and fit your schedule. Friendly staff and professional in every way. Your seen on time and not wanting for a long time like some office visit. Just great service all the way around. You feel like you matter and not just another number.
“The Best.” Six months after a total knee replacement and I’m back to normal – Dr. Swenson is superb. Nurse Practitioner, Lauren Labrador, is outstanding. All staff are kind, professional and accommodating. Highly recommend!
HROSM NEWPORT News has been a pleasurable experience with Dr. Keller and Dr. Aldridge’s. Dr Keller in my opinion is the best orthopedic surgeon, The staff, always very pleasant. However, the front desk staff of Pain Management with Dr. …
My second hip replacement by Dr. Carter. The 1st one was 9 years ago and it’s stronger than ever. I wouldn’t even consider another doctor. 3rd week after surgery…walking without a cane! Life is GOOD!
Doctors and staff are professional and friendly. Outstanding in their choosen field. Physical therapy is the best. Staff are highly motivated to help you recover. They make it a pleasure to attend the sessions and next thing you know your pain free and walking out on your own. HROSM IS A GREAT ONE TWO PUNCH.
This rating is strictly due to the wait. My wife had an appointment at 1050am and waited more than an hour after this appointment time prior to being seen. We were on time for this appointment and did not have any unresolved issues that …
Absolutely pleased and wish I had done this sooner. No pain in my knees at all last night. The entire staff from check in to check out was amazing. Thank you Dr. Baddar for the wonderful experience. Anticipation was worse than the shot.
Only have great things to say about this facility. Dr. Carter very personable ( as well as knowledgeable) and Dr. Fithian excellent. It’s important to me that physicians listen to their patients. These guys do that and more!
My wife has been to them about 4 times to get knee injections and they provided her a pair of knee braces and said she could return them if they didn’t fit properly. They didn’t. But then they said they never said any such thing. We were …
Outstanding patient experience from start to finish. Large, comfortable waiting room with friendly, efficient receptionists. Professional ancillary team members who escorted me to the exam room. Dr. Carter assessed my knee and offered three courses of action. He is simply the best, as is HROSM.
I have been to (2) other Orthopedic Centers and there is no comparison to professionalism, the sense of caring about an individuals situation. The time spent was thoroughly explained and never compromised . I would highly recommend a …
I returned for follow up care after 11 years of having received a hip replacement. I’m certain that I would only allow that same surgery to be repeated on the other hip and knees by Dr. Swenson. He just knows what he’s doing ; and his …
Do not see John Aldridge! He is terrible. He is always behind and when you finally see him he spends only a minute with you! Doesn’t observe your reason for your visit. He solely goes off xrays and MRI scans he doesn’t go over with you and …
Terrible experience. Sat in the waiting room with my wife 45 minutes after her scheduled appointment. Finally, we were taken back and after more waiting, Dr.Aldridge showed up. He barely introduced himself, never apologized for being late …
Dr Baddaar was extremely nice and put me at ease right away. I had fluid on my left knee and was getting to be real painful. So I went in to drain the fluid out. The doc explained everything he was doing and was as gentle as possible. I will definitely return if I need to
Dr. Keller did a great job repairing my broken leg and explaining what my limitations would be while healing. The guy who put my cast on was awesome too. I had given them 5 stars but had to edit my review for the wait time.
I am a customer of HROSM. I have had multiple surgeries under Dr. Aldridge. Today I was denied medical care from his office going forward unless I pay 250.00 every 28 days or a lump sum of $2600. I am currently on disability and find it …
We drove from the upper Eastern Shore (New Church Va) for a consult with Dr Baddar for my husbands knee replacement. It is a 2 hr drive and well worth the trip. Dr Baddar and the staff were very friendly and made us feel very comfortable. Great place all around for a Drs office.
Staff were very friendly, helpful, and accommodating. I was scheduled for a late night MRI, but they had space open up 4 hours earlier and called me, so I got it done early. The facility is clean and easy to access too.
After completing paperwork, I was seen by PA Johanson today. He was patient and allowed me to take my time explaining just the reason for my visit. The main reason was to have my toenails cut and filed because I have a problem getting to …
Didn’t feel like the Dr. listened to me regarding my knee injury. He seemed very programmed, or automatic, based on x-rays, because we didn’t really discuss the history or all aspects of the issue. Also seemed a little to rushed considering it was early morning and waiting room was empty..hopefully goes better next time…
I have back pain so bad I can’t move at times. I went here and was told it’s just in my head and that I am fine… Never coming back.
Today was my first time visiting this office. I am a self pay patient. After getting postive feedback from other veterans who had been here. I was very excited about this visit. …
Dr Carter has been treating my wife for several years! He truly is the best! My wife’s hip problems are complex, but Dr Carter never gives up. Thank you to Dr Carter and his whole team for your compassion and empathy! Thank you for not giving up on us!
Very nice, and very professional practice. I love my doctor, Dr. John Aldridge! He did my back surgery, and now he’s going to fix my knee. And I’m ready to be able to play with my grand babies, and go for a stroll without pain, or fear.
My experience with HROS has always been a good one. I like the fact that I do not have to wait very long pass my scheduled appointment time. Dr. Fithian is very good at explaining to you what he has found and the course of action . My experience from the front desk throughout my whole process is professional and friendly.
No waiting. Every person was courteous and pleasant and very willing to help. Dr. Tan’s assistant was very pleasant and knowledgeable. Love your practice. …
There office runs so smoothly-like a well oiled machine. Efficient. Wonderful staff from the time you walk through the door! Dr Carter and his PA were both wonderful! So incredibly pleased.
Professional caring staff! My doctor is Dr. Cavazos And he is the best doctor I have ever encountered. He possess a very passionate gift of caring with so much COMPASSION. He is very humbled, understanding, knowledgeable and professional …
They were amazing definitely made me feel at ease not claustrophobic at all whomever the nurse was let me know all the ways to get out of the machine if I needed to escape which is all I needed to hear in order to be comfortable I will definitely only go here for future tests ❤️
The doctors are phenomenal thus a five star rating. They are pleasant, knowledgeable, caring and take the lead with innovative/noninvasive procedures. Just outstanding! The front office receptionists, billing and scheduling departments definitely have room for improvement.
The Doctor was terrific he explained everything and was in no rush to preform surgery. He explained why at this time it was not a good idea. He recommended physical therapy, a brace and Corder-zone shot. My Doctor was Swanson I highly recommend him.
Unbelievably quick. My appt was at 4:00 in the afternoon. I never had time to sit for more than 30 seconds before I was called back for x-rays and then to talk to the intake nurse, then the Dr, then the PA to do the shots in my hands. All …
Out of all of the hospitals I go to, I love going here. They have appointment times that do not conflict with my work schedule. Everytime I go, the wait time is short. I think the most I have waited to see dr. Aldridge is maybe 20 minutes …
Doctor and staff are great. Had back surgery on September 10th. Things went well. Only problem I have is I couldn’t get my pain meds because they messed up prescription and they would not call the pharmacist. So I laid in pain all weekend. Which really sucked!!!
Although the Doctors and Nurses are quite able, good luck getting a call back. No kidding, the recording says they will call back within 24 hours (while the patient writhes in pain hourly). For the pain management section: They say they …
Very dissappointed in this place. They seriously sent a past due bill of $18 to collections. We were not notified about the bill. The time and effort spent to send $18 to collections definitely outweighs the amount we owe. To me, it shows …
From my first visit with Dr. Swinson I felt completely at ease and trusting that my decision to have him and this practice along with the Mary Immaculate Hospital perform my knee replacement, was absolutely spot on. The office personnel, …
Dr Aldridge, his nurses and PAs are wonderful. However his surgery scheduler Emily is the worst. I Left messages every other day for 3 weeks and then had to complain to the nursing staff to get her to call me back. The same thing occurred with my previous surgery.
My second time coming here for separate issues. The first time made this my immediate choice, and my second time was just as pleasant as the first. While there is nothing wonderful about having to have surgery performed on you, Dr. Keller …
It was a great experience. I thought I was going to be waiting long to see the doctor, but everything went well and quickly. Dr. Jon H. Swenson is a wonderful, caring, loving doctor with a sense of humor. The staff was wonderful as well. I was extremely pleased with my visit. God bless them all.
I had my first appointment 4/2/19. It went well. Very well organized from check in to check out. Very clean. Comfortable chairs that I didn’t have to struggle to sit or get up. Dr. Aldridge, no nonsense and was none judgemental.
Dr. Aldridge has most definitely been amazing to me over the years! I am grateful to have a specialist listen to my physical needs and address them with expertise! …
Great experience throughout my entire partial knee replacement. Dr Baddar and staff are wonderful. Highly recommend them. Chad Carlson has done a great job with my physical therapy. So glad I chose this office for my care.
Dr Anthony Carter did my left total knee replacement in Feb and my right knee in Sept. Due to his expertise and skills my recoveries both went smoothly. I chose Dr Anthony Carter over all other Ortho physicians in the Hampton roads area after searching for the most qualified. I am very pleased with the outcome of my surgeries.
ISSUE RESOLVED
I was contacted by an administrator with this office and she arranged for me to send my report in an efficient alternate way. I’m told my doctor now has my …
Staff is very professional! Dr. Carter is an excellent doctor, had labral tear surgery then total hip replacement. Recovery was quick & easy. He explains everything & makes you feel comfortable.
I’ve been a patient here for years and it has been great. Dr Swenson operated on my knee (excellent job) and perhaps now the other one!!! Kim is always great as well I’m in good hands with these two! Everyone I encounter is great thus far.
I am claustrophobic. I have been sent to every hospital between Suffolk, Northern Suffolk and Norfolk General for the past two years to try and have one. My Dr prescribed medicine to help me and none of it worked. I was finally sent to …
My insurance cost out of pocket was double the cash cost of an MRI here! And the fee here included the MD reading cost! I was able to get in quickly, no parking fees or long walk, was able to SIT during the MRI and watch TV! The technologist was kind and helpful. Great experience!
Oh my goodness i LOVE this place! Ive been in pain with my knees for so long and have had shots with other drs but this office from start to finish was wonderful. The dr has the best bedside manner ive ever seen! Perfect for me! Give them a try. Dr Cavazos is the best! He pulls no punches and tells you the truth.
This place was great. I thought that I was going to lie down for 75 minutes and was scared because I hate doing that because you’re stiff when you have to get up. But to my surprise you actually sit down. They put a fan on me because I was …
Thankful for the knowledgeable Dr.Carter and his great PA Jenna who has such a gentle touch and explained my knee problem to me and gave me a cortisone shot! My only regret is not seeing my knee X-rays 🙁 …
I am extremely happy with the care I have received thus far with my knee revision done by Dr.Carter. I’m two weeks post op and amazed at how well I’m doing. I feel like I hit the jackpot with this surgery and that the previous problems have …
The lady at the front desk was very helpful. Debbie, the person who took care of me during the 2 MRI’s was relentless in making sure I was as comfortable as possible. She was incredibly kind and patient!
The woman who did my MRI, Vivian was amazing. She goes above and beyond the call of duty. Vivian is so kind, she explains everything and I overheard her talking to a little girl who was in the MRI when I got there. She has a special gift …
I went for my post operative checkup for a revision hip surgery.They called be right in, took X-rays and I saw Dr. Carter within 10 minutes. Dr. Carter is an awesome surgeon and is also very friendly and personable. He took the time to show …
The doctor and nurses were very nice and knowledgable with great interpersonal skills. The checkout person was Also friendly and helpful. As painful as surgery will be I’m looking forward to the amazing results.
Dr. Anthony Carter is an exceptional surgeon. I have had double knee replacements and he did a fabulous job. I found his office staff friendly. His PA is very helpful to help solve problems when I’ve seen her. He truly goes out of his …
Karen, who did my MRI, was very prompt and organized for this procedure. The newer open machine made this a much more pleasant experience.
All my times going to a HROSM office have found all the staff to be very professional and caring. A well run organization!
Oh My Gosh!!!! When I tell you I have a high anxiety when it comes to this machine! I have it so bad that when doors close,I have to check to make sure I can get out when I want to. I did the MRI and Karen made sure I was safe, …
When you are staffed by the best physicians in the area you have the foundation for the best patient experience. From the folks who greet on arrival, to the xray techs, to the surgery scheduler and the casting fir NY broken bone, everyone was top notch in skill and attentive in service. Highly recommend.
I was scheduled for an appointment with Dr Tann who I was referred to by Dr. Aldridge. I arrived only to be told that I did not have an appointment! I know I was given an appointment before I left my last visit there! I have had to wait an …
I almost cancelled my appt- due to reviews on here… but so grateful that I didn’t!!
The office staff was pleasant & my appt with Dr. Carter was everything I’d hope …
Extremely efficient and well organized. PA was very thorough and took time to answer all my questions. Dr Carter fully explained the hip replacement procedure and answered my questions and concerns. I was very impressed with the surgery scheduling process. Susan went over in detail the pre-op and post-op protocol.
I accompanied my husband for his appt with Dr Carter. After xrays, we met with the doctor. He was wonderful! He listened carefully to my husband’s knee problems. He asked questions as needed to clarify the problems. Then he discussed …
I have been to MANY doctor’s, therapist etc. for my spine in the past… This practice is by far THE BEST!! Even though I live in Portsmouth, it’s WORTH THE DRIVE to Newport News, or even Williamsburg to see these doctors! They LISTEN TO ME …
Good experience overall. The nurses were good. The Doc was great! I would have given it 5 stars based on that but the nurse who assisted with the procedure was not very friendly and hurriedly gave sketchy discharge instructions. She needs to work on her bedside manner, maybe she was having a bad day, but that’s no excuse.
Check knee cap sizes before procedure: My mom’s replacement was obviously larger than the other.
— Very kind that he offered to repeat the procedure but as most would, she …
Shoemaker is not very concerned with patient. More concerned with laws. She made a mistake and would not admit it. When management was contacted they said they will always side with Dr even when they are wrong! What? No accountability. Do yourself a favor and go elsewhere, and fast.
I met with Dr. Anthony Carter to discuss issues involving my right knee. Dr. Carter was able to diagnose my problem quickly and offered a variety of treatments. His explanation was through and he answered all my questions. My overall …
Dr. Carter is one amazing doctor… had surgery done and I’m up and going.. Wonderful work he did… The whole team was very nice and out going. He s a real good doctor and I would recommend him to everyone.. Trust me when I say he is …
The staff members were very cordial and knowledgeable. Dr. Carter, the PA, the X- ray technician, and the surgery scheduler were all very patient. They all answered ALL of my questions, and addressed ALL concerns that I had. I would recommend HROSM to any one who may be in need of orthopaedic care. GREAT TEAM!
Everyone is very nice & professional. I’ve never had to wait more than 20 minutes to be seen. And I’ve been many times. Dr. Tan & Dr. Sohagia are both very kind, knowledgeable & patient. They both have always taken their time with me …
From the time I arrived my whole experience was great. The young lady who check me I’m was very polite and very efficient. Check in was seamless. The nurse who took me back was very friendly and professional. …
They are extremely professional. The waiting time to see a doctor is short and the office moves fast. The staff is knowledgeable, pleasant and is about handling business. That is the type of environment I like, get me checked I, see the doctor, get treated and be on my way feeling pleased. Great place, modernity in action.
The staff was wonderful and each one there was polite . I have anxiety but the woman that took my MRI’s was understanding ,calm, and she was so kind. She calmed my anxiety down. She was 100 % caring for me the entire time. I was thankful …
Outstanding office staff & medical team. Each member of this practice seems to have a mission to provide the best possible care for their patients. Everyone is respectful of my time & my medical condition. Outcome from my knee replacement has been excellent. Thank you Dr. Carter & all your staff.
Totally professional. My knee pain was thoroughly discussed and all options for treatment were presented. There was no pressure to do invavsive procedures. I felt very satisfied with my doctor’s advice and my pain after treatment is very minimal. Highly recommend this center for joint pain management.
I could not sing their praises enough if I tried! Excellent experience from start to finish! Kind and professional when appnt made… Had 2 MRI scans… each time they called to offer to move my appnt up earlier in the day… The front desk …
From receiving an appt on same day I called to walking out the door of the appt, I was extremely pleased. I didn’t know what to expect per my issues but Dr. Swenson’s team was very efficient and professional. I walked out feeling well informed, treated, and amazed.
I’ve been having problems with my hip for some time and finally made the decision to get it fixed. I did some research and found Hampton Road Orthopedic and they had great reviews. I made the call and was pleased they had an appointment …
I must admit I absolutely love this facility and the staff as well!
I can not say enough about my experiences with them and the relief of not having to have traditional MRI exams. I find the staff here professional, …
Dr. Aldrich is awesome hes performed 2 hand surgeries on me in the last 20 years and has been excellent. Highly recommend. 5 stars. However, the support staff is the worst I’ve seen hands down. I’ve had surgeries and procedures done all …
In the past 10 years I have had two excellent surgeons/doctors with great bedside manner and always willing to answer questions that you can understand the answers. Surgery’s, follow ups always professional and with great results. Would not go to anyone else!
Had my first appointment on 5/3/18 it was at 4:25 so i thought i would be there a while with it being the end of the day, but i was wrong!!! I had x-rays an injection got fitted for a brace and was out of there by 5:15. A very efficient …
If you need an MRI, this is the place to go, especially if you are claustrophobic as the machine is not totally enclosed. Snug, but still open. …
Dr. Tan is pretty efficient for the most part. However, Lani, who was apart of his team was extremely rude. She would state she would return a phone call within 24 hours, and you would never hear from her again. Upon following up with her, …
This facility is great! The office staff is “Awesome” and Dr. Baddar is an excellent Doctor. He is compassionate, kind and caring. He calmed my fears “twice” when he had to inject my knees with a “Very Large” needle. He calmed my fears and …
On my recent (and first) visit to Dr. Carter,
I was extremely impressed by the entire staff.
The receptionist was helpful and friendly and the X-ray tech & nurse were …
This was the most well run office I’ve visited in a long time! The support staff was efficient and polite and patients were seen in a very timely manner. Dr. Swenson and his nurse had a professional and caring manner and took time for …
Wonderful experience. Only suggestion is front desk lady with the long braids should not be chewing gum. Also, I was not greeted or spoken to by her except “I need your insurance card”. She seemed quite bored. …
The MRI Tech Debbie took my highly anxious state of mind, and body, and made me relaxed, comfortable and mentally receptive to the MRI experience. She talked to me regularly, calming me and letting me know regularly how long I had left. I …
First off, the office was able to get us in same day. NP Shannon was awesome. She was gentle yet firm with my son. PT showed us how to use crutches and equipment manager Maryann was super helpful with insurance and co-payments. Experience couldn’t have been better!!
My first issue started in 2019 with my back. I looked into HROSM because it wasn’t far from where we lived. Mind you, this is the first time I ever went to an orthopedic and I didn’t know what the process was going to look at. I chose Dr. …
Dr. Carter is personable. He really takes time to explain your options and allows the customer to make the final treatment option. I did like when he told me, “of all the options, this is the one that I recommend.” Susan is an exceptional …
Best orthopedic services,doctors, nurses, etc. Everyone is very knowledgeable and very friendly. I have and will continue to recommend Dr CARTER and ALL his staff to more and more people. You are all wonderful and smart . Dr CARTER you are awesome and so is your smart and funny staff, you are a 10 STAR +.
I was a new patient and was surprised that I did not have to wait very long to be seen. The staff was very nice and understanding. Dr Carter was very efficient and knowledge of all about my hip problem. After being seen one time I was able to schedule my hip surgery the same day.
How do you spend 3 months of your life sleeping on your floor due to sciatic pain so bad all you do is cry and pray, to walking into the hospital this morning at 8: 30 in tears and literally bent over to check in to walking out at 12:30 …
Absolutely a fabulous visit from check in to check out!!! All the nurses and staff were so kind & helpful!! Dr. Carter & Sean also were also fantastic!!! I have all the confidence in the world in Dr Carter for my up coming right knee …
Dr Baddar is amazing. He is professional, knowledgeable, patient and ann exceptional surgeon. I trust Dr Baddar totally as he is not quick to rush to operate. Dr Baddar appropriately tries less invasive options until there is no other …
Staff is friendly and it’s very clean but… I Had a very minor surgery over a year ago and have had nothing but issues since. You can’t ever get a hold of a representative here unless you call religiously and pester them, it’s just been a pain dealing with them.
I was very pleased with the intake and services provided by the doctor and staff who took care of me. This was my first experience with the clinic and doctor. Experience and well meaningful service is what I received. And as the wait time …
Words can’t express how wonderful all of the staff are, from scheduling, checking in, and my wonderful MRI technician, Karen. I have such high anxiety that I wasn’t able to complete the MRI on the 1st appointment, but I rescheduled and …
I met with Dr. Baddar and his staff for the first time this week and I feel confident and look forward to my return visit, after my MRI, so that he will be able to determine the best method of treatment for my back/nerve and leg pain. Glad I was recommended to go to this practice.
I saw Dr Baddar in Dec 2021 due to having chronic pain in various joints. He did xrays of my knees, barely glanced at the xrays and said oh they’re fine. I have been down and somewhat depressed the last couple of years due to the various …
This place is ridiculous. They don’t know how to do anything right in that office medical doesn’t even know where the SCA is, which is sad too. If you work in medical, I work medical. Then you got to stay on top of them send a referral and I’ve been getting a big runaround through everything.
Dr. Keller did surgery on my ankle to repair the torn ligaments. Within 3 months I was out on a snowboard. He was very kind and knowledgeable. I highly recommend HROSM.
Dr. Baddar was sweet and ATTENTIVE. Actually listened to my concerns and helped find a solution to any problems that occurred. I appreciate the care he provided and would definitely recommend him!
Came in through the va . They billed me for xrays they didn’t do. Was supposed to receive injections at my next appointment. That never happend.I never received a callback and left over 20 voicemails. I’m guessing they was mad due to me reporting fraud on them . Shady practices and doctors. Try somewhere else
I have been a patient at HROSM for about a year. I had a very positive experience when I was in physical therapy and the MRI and X-ray departments are great. However, I see Dr Aldridge and I feel I am not being heard. I remain in so much …
I have had physical therapy for my shoulder, knee here at this location, I really appreciate all the patience, care I have received not only from my Dr. Dr. Adrian Baddar, from the Physical Therapy Team, my PT was Stacey, I will miss seeing …