A supplier of medical equipment such as respirators, wheelchairs, home dialysis systems, or monitoring systems, that are prescribed by a … See more
Read More| Monday 8:30AM–5PM Tuesday 8:30AM–5PM Wednesday 8:30AM–5PM Thursday 8:30AM–5PM Friday 8:30AM–5PM Saturday Closed Sunday Closed |
2505 University Ave W, Saint Paul, MN 55114
Thanks
We were just in
Very rude employees
terrible costumer service.
Customer service non-existent
The shipping that goes on with them is constantly problematic
Horrible service go somewhere else
A fantastic and caring staff with quick shipping. They work well with your insurance.
Great experience!! Maddison was super helpful!! Thank you so much for all the help!
Worse service I have ever had. I do not recommend for anything!!
your customer service leaves A LOT to be desired.
i gave you one star because apparently ZERO is not an option.
Send products and l receive them the next day.
I want to express my sincere thanks to an excellent organization. Teresa took care of me and looked out for my best interests while I was still in a rehab facillity and continued to do so for almost three years. It was a seamless handoff …
I’ve come to believe that the people at Handi are not competent.
I ordered Coloplast 120115 adhesive remover wipes, which I have ordered many times before. Handi sent a different, non-acceptable product, without telling me …
My experience with Handi Medical has always rated a perfect 10!
Whether I am shopping for a scooter for myself, buying a knee brace or seamless socks for my husband, or purchasing personal care products for my Mom, Handi’s …
People here are very knowledgeable about the products they sell and are very courteous.
Handi Medical Supply has been a proud partner of ours for years. We are excited to team with such a reliable, and highly respected company to help connect customers with life-changing equipment!
Never let me down. New customer? Returning customer? Walk ins welcome.
Technician Perry was so helpful a year ago in repairing a scooter that I sought him again, and glad I did. …
Horrible availability horrible stock issues customer service is iffy new company asap!
Handi medical supply kept our quantum 2.0 powerchair for several weeks and returned it defective and in a hazardous condition as verified with the manufacturer and now refuses to restore the chair to the original condition. They won’t …
We we’re thirsty. They gave us cold bottled water. Their service is kind and competant.
Great people to work with they did everything to find the hand braces I needed and more thanks
My experiences with Handi have always been great. The service department is wonderful!
Loved the spacious retail space. Friendly greeting. Lots of room to browse and shop for a health, wellness item
Left home without a part for my CPAP on a trip and they were wonderfully kind enough to not only help me but gave me the part. Thank you so much!
I became a bilateral below the knee amputee a few years ago. Handi medical has provided a manual wheelchair, shower chair, and a few other assistive devices in the past. when time came that I needed a more long term mobility device Mike R. …
I went for repairs on my walker, the customer service is great! Very professional atmosphere.
Handi Medical had sold my Tens unit electrode pads to me in the past, now they say they require a prescription. Other medical supply stores do not require this. Walmart and Walgreens sell their brand OTC. Just a warning for those who need them not to bother.
I have a lot of medical needs, but I will not be using Handi Medical again. I was supposed to get an air overlay for my bariatric hospital bed, but that’s not what I got. Because I am on Medicare, I can’t get another overlay for 3 years. …
Frustrated by three years of a non-functioning Golden Lite scooter, I brought it to Handi Medical in St. Paul – and their technician, 35-year veteran Perry. …
The new phone system sucks. Most calls start at about 10 minutes just holding, I call every month at least once. Often, unqualified employees are fielding those calls. This order is confusing to them at best and is often arbitrarily …
Everytime I’ve been into Handi Medical to pick up items for my grandparents, the staff has been wonderfully helpful and patient. Easy location to get to with a parking lot, too.
An amazing culture to be apart of. I recommend us to anyone in need of DME !
Great selection of lift chairs and very knowledgeable staff. Mollie helped me find the perfect chair for my Grandfather.
Employees are fine and know their jobs Their staffing level and hours are bad. Long phone wait times. Saturday customer phone support recently canceled.
had the most unprofessional and rude appointment i’ve ever experienced. sue was her name and she needs to go to customer appreciation class, she forgets i pay her salary. 1star was as low as i could go. Sue has absolutely no clue and how …
People here espeically front desk Customer Service People are kind and respectful. Time to get a walker or wheelchair is whats expected. Espeically when I didnt have the right amount of info for my Insurance. Misty and the team in the front …
This place is an utter joke. they supposedly pride themselves on customer service but have failed to live up to even the most basic of customer service expectation whatsoever.
Handi Medical Supply provides top notch supplies and customer service! My Grandma has been using their product(s) for years and you can’t go wrong!
What previously was a wonderful company to buy supplies from has turned into a 6 months monthly nightmare. Products are backordered and customers are not notified. Slow shipping of supplies, up to a week or more. Poor handling of …
I was well attended and everything was explained to me and
my husband. They have an excellent team that answers all your questions
Thank you for all your help.
Terrible customer service. I’ll never use them again. Sent wrong product, forgot a product, told us my new order was being shipped ( to the same metro area!) the next day. It never arrived.
My 94 year-old mother was released from the hospital with an oxygen concentrator unit and a tank unit from Handi Medical. Due to a communication breakdown, I was not able to be there to receive instructions from the person who delivered the …
I have been purchasing medical supplies from Handi for a year now. It’s easy location easy parking, and business hours are convenient for show room visit. Most importantly every time I visited the store or talk to staff on the phone, I am …
Yes folks one other thing I forgot to tell you about me having to bring the batteries in this is being a bilateral amputee and there expecting me to carry them up a 45ﾟ Hill eze I told Them at least a dozen plus times That I had flipped …
You can’t buy anything without a prescription, for normal items you can get withOUT an RX all over the internet. Super friendly but useless
This place sucks !! I used this company years ago with no problems but as of 2018 the customer service of this company is absolutely horrible. It’s been three months and still no order received each time they claim they missing information …
I have been a quadriplegic for over 27 years. I don’t give 5 stars unless the recipient goes above and beyond what’s requested. I am on Medicare and Medicaid. I have dealt with several medical supply companies and I’m talking over 10, …
This place given me a scooter provided by my insurance company,first the scooter was brought to me already put together NO BOX, I’ve had trouble with it sense, everytime I take it in or they give me a replacement DISASTER. I’ve taken it in …
Over the years, I have had multiple contacts with Handi
Medical Supply, all positive!
Whether by telephone or in-store, I have always found their
staff to be professional, knowledge able
I am a long-time user of Handi Medical and have always had a wonderful experience. I have purchased two chairs from them and whether you are working with the salespeople or the technicians they go above and beyond to make sure your needs …
This company is impossible to work with, and have built their business by dragging their feet. I have had the same experience twice with them. Once with a pediatric wheelchair, and the other with a reverse walker. The wheel chair took 8 …
Handy medical supply is the most incompetent medical supplier I have ever experienced. If I could give them -5 stars I would. Time and time again they make mistakes and you have to identify their mistakes and bring them to their …
Handi had been around for long enough to know the business and their customer service reflects that. The staff are very helpful and they are always welcoming.
Horrible, horrible experience. If I could give zero stars, I would. We worked with Handi out of the Twin Cities location. We started the process back in Aug. for the first powered wheelchair for our son who has CP. We informed our rep. …
I helped my grandparents select items from Handi Medical Supply. Their team was so helpful; provided valuable information and offered many solutions. From a small power chair and lift chair to use in their assisted living to bath safety and compression socks. I appreciate their advise and their exceptional customer service!
Scott and the entire staff went over and above what we could have ever expected. Their helpful, caring attitude made our situation stress free. We would highly recommend them for your needs.
Do your very best to find an alternate supply company. This place is incredibly non-responsive. Which is the worst thing you need when trying to get needed, expensive, medical supplies for your loved ones.
I will never use Handi Medical Supply. I went there earlier this week after calling first and confirming they know how to bill for the rollator walker through my insurance plan. Once I got there it ended up a huge mess. While the customer …
Walking into the door everyone is so welcoming…perky..polite..and making sure you are comfortable. While waiting for my appointment everyone that walked passed either offered drinks or tv while i wait. You don’t get that every where you go. Outstanding customer service.
Long wait times and very unorganized staff. If I had a choice weather I work with this company or not I would never ever choose their services again. I’m forced to deal with them as I have no other option because this is who HCMC has decided to work with. Worst customer service I’ve ever experienced.
We have been working with handi medical for over a year now. We switched after our old supplier became more uncooperative and stopped stocking items we needed locally. Handi always has what we need, and if I forget to order, they get …
I’ve used Handi Medical for over a decade, after being paralyzed in a car accident in 2005. This has entailed ordering a couple Permobile power wheelchairs, and manual wheelchairs. The results have all been the same, I’ve had great service by a great staff! I’d recommend them to anyone.
I would give it negative stars if I could. By far the WORST customer service ever. I just waited 7 weeks for a very simple piece of medical equipment that 7 weeks ago I was told they carry. After 4 weeks I called my paperwork was sitting …
Horrible customer service!! The worst place to go to get anything accomplished. 99% of the time they don’t answer calls or you get no return calls, can never answer to your questions or you get transferred 3-4x and get 3-4 different …
SWITCH TO BYRAM supply co. — I’m a home visit nurse and I’ll call Handi and give them every tidbit of information they ask for. The next week I see that patient— no supplies. I call Handi and they say ‘oh, we’re missing this information’— …
I have been trying to get my medical supplies sence last Friday and here it is another Friday during all this mess and I still don’t have my medical supplies and they didn’t even bother to call me and let me know what they needed from the …
I use their products , if I’m not happy with one , they suggest another product . I’m waiting for my order now .
If I could give them a zero I would! They have the worst customer service ever, take your business elsewhere because they don’t deserve it. It has been well over serval months that I have been trying to work out an Rx with Handi Medical …
I can’t say enough about this company. They have been there for both my parents and my niece! Always pleasant and have worked with us in the most professional way, considering the health difficulties we had encountered. Thank you Handi …
I’ve been a customer of Handi medical for over 5 years now and I am very satisfied with the service I’ve received, they are very reliable and dependable ….
The employees have showed me nothing but respect and has helped me numerous …
Managers are great but that’s about it. Too many of the staff are rude and unprofessional.
This medical supply is the Worst in the world. I have dealt with them for years and it gets no better. They should be put out of their misery
People seriously need to pick up the phone. My phone has been ringing for 30 minutes. I need to order more supplies.
Scott Russell went above and beyond to help me get my wheelchair! He was very helpful and always kept me updated through the whole process of getting my wheelchair. Highly recommend Handi Medical!
Extremely positive experience thus far. Everyone is working so hard to bolster our company’s success, and the leadership is doing a great job with leading by example!
My dad has been having problems with the wheelchair his long term care facility provided, so we came here to see what options he might have in getting his own chair. The people here were friendly and very helpful. They found a chair similar …
It’s been 19 weeks and I still haven’t received my correct order but they sure are good about sending the bill out….
Every single time I call their manager is in a meeting and when I get a call back it is not from the manager. We are dealing with very serious issues and again I am giving the company manager a chance to get back to me. …
Great service! I called in, asking about a product. In a few minutes they responded back and had exactly what I needed! Thank you again for your help today!!!!
Quite possibly the worst customer service of any company I have worked with. You will NEVER get a call back and you have to follow up once a week just to make sure your equipment parts are getting ordered and they didn’t “lose” the ticket.
Anna is absolutely amazing! She went out of her way to help me get the supplies I needed for my nephrostomy. She was more helpful and caring than even the medical team that placed the tube! She went above and beyond to make sure I got exactly what I needed, and I cannot thank her enough!
I call to order a product, they said over the phone that they have it in stock and can come and get it.
I went to pick it up and they said I need a prescription, my doctor fax them a …
Terrible customer service. This place does not care about their customers it is nothing but a money grab denying you products and trying to get you to pay over charged prices out of pocket.
Wish I could put 0 stars. Terrible customer service. Took over 4 months to get compression socks when had blood clots in legs, had to purchase elsewhere. Didnt even think that they were coming. Finally showed up and didn’t even come close …
The service at this company “used to be” excellent. That’s changed! Good luck on getting in home service $40,000+ service on wheelchairs purchased from them. My insurance company was able to provide me with names of preferred medical suppliers that will service my wheelchair in my home.
I have purchased multiple pieces of equipment through handy medical for years for my grandmother previously and special needs child. it takes months to a year, multiple phones calls to get anything repaired. I am so disappointed in this company.
If i could give negative stars I would. I ordered CPAP supplies, which they needed my prescription, which i gave them, and also my medical history from the clinic. 3 weeks later, they have not sent in the form to request the medical …
When you finally reach a live person on the phone, every person gives a different answer. When told I had to reach out and follow procedures via the we-portal, I did as instructed. Who ever followed up with me? No one! All I needed was a …
Brought my client here for an appointment to fix his wheelchair, we agreed on a day and time and when we arrived they had no idea about out appointment, they came back with only half of the parts that they needed to fix the problem with his …
They call me in to check some part on my wheelchair. It turns out that there was nothing wrong with it. I came there for nothing. I did get my tires blew up.Dude kept calling me Ma’am, which I hate I’m not 70 years old.
Update: Handi-Med has reached out to me and were able to provide the knee-roller as promised. I appreciate their efforts to respond to my feedback promptly and to rectify the situation. Thank you. …
Poor customer service. I’ve been waiting 2 months for them to verify I need ostomy supplies, forcing me to buy them at full price, at Amazon. I live on Social Security and this has put a terrible strain on my already tight budget. I’m …
I had such a great experience with your showroom staff! Thank you Handi medical supply for being the best
I have use this service for over 2 years and never had problem until recently. I live in Saint Cloud Minnesota
and while attending a family funeral for 2 months in Tennessee, I had my …
My wheel chair broke down Saturday within five minutes of leaving amessage on the after hours the on call tech called me back within 25 of it actually breaking down the tech was on site working on my chair and he got repaired and working fine. Great job guys
I have been attending here for my group home needs for 2 years now. I have never been let down. I see complaints of taking too long, unorganized etc. I have witnessed these complaints in action to be from entitled people that think when …
They somehow got Google to remove all their bad reviews. 🤣 Not just from me but everyone. I’ve dealt with this company with my last health insurance unfortunately for almost 5 or more years. I’ve had at least 10 mishaps and problems to …
Unable to get a hold of the rehab therapy department. They used to be very responsive (as of a year ago), but unable to get a hold of someone regardless of time of day…I always just get bumped to their voicemail system. I hope they hire more people.
The delivery service was fine. Trying to get a hold of these people on the phone is incredibly frustrating. Their phone system hung up on me 3 times while waiting on hold for over 20 minutes. Today I called to inquire about pick up service. …
I have received outstanding service from all the Handi medical people I’ve worked with. Those who answered the phone and take orders are courteous and efficient. Those who work at repairing wheelchairs and commode chairs are very good. On occasion, techs must come out a second time. Scheduling for that is quick.
I have no complaints….when my dr’s office ordered me a knee scooter…i never got one. These guys had one for me the day i called…reasonably priced for rental. Getting the scooter made my quality of life so much better while recovering from major ankle surgery!!
Not even worth the 1 star. I hesitated leaving a review with the many instances working with this company but at this point maybe it will force a change that is badly needed within. Their inability to communicate effectively between their …
Long wait time. Do not return calls, Kelly A. Someone was suppose to call me monthly regarding CPAP equipment. Last time I got a call was in May. Very frustrated with the service!!!!!!!
My new Literider power chair stalled on me. Ken came to my house and got it working! He took a true personal interest in getting it working. I’m bedbound without my power chair! Thank you for gaining me my independence by finding a loose wire!
I needed a hospital bed mattress for my grandfather who needed to avoid pressure sores. The Handi team was great in identifying the right mattress to help with our concerns. They treated my order with urgency and the upmost professionalism. Thank you Shaun, Sue, Melissa, and Olivia.
I just call them today regarding of my power wheelchair that has been taking since March. Every time I call they would said that the order has not been delivered in their company, which I understand and tried my best to be patient. The guy …
I was treated like I was less than human because of my disability. I needed my wheels replaced on my walker, so I had a script from my doctor and verification by my insurance that it would be covered. So I scheduled for a repair and was …
Handi Medical in Mankato has provided excellent service to my mother in southern Minnesota. Cutos to tech John and phone staff!
My 93 year old father just received the most amazing service from two of the kindest business professionals I have encountered. Tammy and Dee went above and beyond to repair my dad’s chair.
The only reason this place received one star for me is because zero is not an option. I went there with a doctors order and the OK of my insurance company to get CPAP supplies and was told that was not enough for them to sell me those …
Friendly, informative, caring staff that where quick and helpful. I like the layout of the store and how user friendly it is. Lots of options on medical equipment.. Handi Medical helped me to have the ability when that was taken away for a period.
They have always gotten my monthly orders to me within 2-3 days. Recently, due to UPS leaving the package outside my apartment building, they responded quickly and offered to replace the items for free without me even asking! …
I’ve always been able to get what I’ve needed here in terms of joint braces and PT devices. It’s gr8 that you can try them on (can’t do that online!). Centrally located and reasonably priced. …
Our electric wheelchair broke down twice in 2 weeks! Once a tire broke off. The second time a wire was cut and caused the chair to stop. Big D and Perry put the chair back in working order while we waited. Even when we called that same …