(Translated by Google) Very attentive staff and from the moment you arrive, the kindness of the receptionist is admirable, she checks your documents that are complete and guides you in obtaining your ticket for the appointment. They are …
You’d think it’d be slow since it’s a government office but I’ve never spent more than 10 minutes here in and out to get what I need, surprisingly efficient.
I’m a register title transfer agent and is very frustrating that they make you wait over 3 hours to do a bonded title and don’t make to window by 12 because they only I have one person working on commercial the supervisor on window 5 super …
Wait on the phone 35 minutes to leave a message twice and never receive a call back. Given them many days to call back and still nothing. Horrible call center service.
Literally some of the rudest people with no consideration for others unfortunately. The tension is always high and people that work here are on edge. Bad energy all around.
Why do I have to get special permission to pay someone else’s registration or taxes? So you are more likely to give them a ticket or repossess their property?? Sounds very shady to me what are the benefits of that? Is that standard practice threw out the US? You lost my vote!
The window clerk helping me gave me an attitude the whole time. When I asked her questions she would just laugh and shake her head. At least the police officers gave me advice on my situation.
the website is a joke as well as the staff advising on how to register for an appt. Document provided says can register for appt starting august 31st
NO WHERE ON SITE SHOWING HOW AND WHERE TO REGISTER
JOKE
Fast and friendly. Nina was awesome. My title transfer was difficult and she was completely unfazed, super helpful and incredibly knowledgable. Such a positive experience.
Not this actual location. VERONICA helped me over the phone and was AWESOME! She went above and beyond to get answers for me instead of just saying she didn’t know ur transferring me around. TY! BEST EVER county employee I’ve dealt with! TY!
I dropped in late in the morning and was able to finally complete a trying vehicle title transfer. The staff were all courteous and helpful, and my wait was not excessive.
Insufficient system. It’s a nightmare currently. You have to make an appointment to be seen but currently there are no appointments until May and it’s March- they aren’t accepting walk-ins and call times are well into an hour.
I came here to get a copy of my vehicle registration and the service was fast! I walked in and was at a teller in no more than 3 minutes. The teller that served me was very friendly and helpful!
Calling this office for ANY question is NOT recommended. Waited on the phone for an hour and a half just to keep getting told, “We are experiencing more than usual call volumes. Please stay on the line and an agent will be with you shortly.” Heard this almost 25 times…
Did not have to wait long and when served, it was fast, efficient and I was out in less than 10 minutes. It was all worth it having driven an hour to get to the site.
Horrible service. Juanita rudely answer twice. Incorrectly transfer me into the Spanish operator. I was on hold for an entire hour, no one answered. Attempted multiple calls after and still no answer.
The people currently handling the mechanics liens are clueless and it is presumable that they are rejecting properly perfected liens in order to reduce their workload. This has only became a problem recently and it is hurting legitimate …
I lived in Houston my whole life and this place is not better than the one in Bryan. They always have long lines and some of the employees are rude. Other than that you can handle your needs there.
The wait times are ridiculous at this place. I come in for title transfers here and every time I’m here for 1-2hrs. I would not recommend anyone to go to this location. Staff is decent, plenty of windows to help but most of the time I see staff standing around talking with one another.
It was a pleasant surprise to walk into title and tax office to find people more helpful than even the dealer I bought vehicle from. I know it sounds weird but Silvia went out of her way to help me, gave all the information I need even when it was not her job to do it.
This has been my fastest experience with the registration process. I’m new to Texas and made sure I had everything required to register my vehicle. I’m happy with their system so far.
i was very nervous to come to register my out of state car. I came early expecting to be waiting a long time. it was alot faster than i expected and the person helping me was very nice and helpful so thank you for that.
In for jury duty, they announce you can not leave the room to use the restroom once they close the doors. If you exit the room you will have to re-schedule. Looks like a temporary room, but still. That’s a lot of people being denied restroom access under penalty.
Non responsive. Have called several days in a row and remained on hold for over an hour each time before hanging up. Left voicemails and emails, only to receive a response 12 days later. Completely unacceptable.
First time here and five stars hands down. the guy in front of me who was nice mind you, proceeded to lick the strip on his credit card before then swiping it through the reader because he thought that would make the card reader read his …
Appointments are required due to COVID-19 pandemic. Additionally there are lots of precautions at the office to maintain social distancing. The office staff are very welcoming, efficient.
Efficiency seems to have crashed under the current administration. Not only have I not received property tax bills, when I called to inquire, I ended up listening to music and being told a hundred times how important my call was. Then, …
Yes it is stressful to go here anywhere you go, but once I finally got up to the front Erica took care of us very well and she was extremely professional but stern and charismatic at the same time! I respect that and I want it to be noted to anybody that sees this review. I highly recommend going to her!
I walked in at 9:30 a.m. on a Monday, on April 30! Showed my correct document and walked right out! I was so excited! It took me a while finding the tax office
using GPS but over all great experience
The wait times on the phone are insane. Every time I call I am on hold for more than TWO HOURS. Forget about leaving a voicemail, you wont get a call for days. Set aside half of your work day if you want to get anything resolved.
Domino’s Pizza would be more helpful in answering tax questions. Was on hold for 26 minutes because I received a bill 13 days after it was mailed, called to get info, spoke to the rudest customer service representative I have ever met who …
Great customer service. Associate “Orlit” was on point and extremely helpful! She went above her job to ensure I was taken care of with my tax questions. Great service!
They double charged my checking account and my credit union reversed one of the charges and now they show past due for 2019
On one of my properties I contacted them …
Went to get my cars registered after moving to Texas. This was the most seamless government office visit I’ve ever had. Ms. Krishna was so friendly and helpful. I’d be happy to come down here again, and I wish other government offices ran this smoothly!
I have had to send in a separate check for the amount billed for auto registration, title, and fees. This is the 3rd time I have had to do this at $8 per envelope sent to this office. Worst part being the person quoting me the price of …
Took off work to pay $12 for parking to be told I have to set a appointment which is 2 weeks out. I don’t understand why covid protocol is still n places when the WORLD IS OPEN! The state of Texas always makes it hard to be legit 😡 …
Ms. Peggy Martinez and Ms. Annie D. Gbae were super helpful to this US Navy Active Duty dentist, in order to get his new license plates, registration and title being more than 1500 miles away. Thank you for making our lives easier and less stressful prior out move to the great state of Texas!
Went there for car registration service and initially I was asked for the original DOT and EPA forms because I had taken the photocopies. So, I came back home and had to take the original forms, when I handed over the original forms now …
Excellent location and the personnel there are the most respectful, courteous individuals I have ever met. They have clean restrooms with abundant purified water for any individual that decides to come into the building for business. This …
I m very grateful for the ladies who help me out today for transfer out of states title and registration at the same time. Thank you so much. You wonderful angels make my day today. Even I drive down with GPS myself, I told my husband worth to drive down here and completed our vehicle title and registration. Thank you. Smile…
Arrived at 800 just to be told that the system is down and they will give an update at 1000. … Ridiculous.. Weird how they have technicians working on exchanging wires to printers and not on computers.. Seems that they could have done …
Just about what you’d expect from government employees. I was on hold for over an hour so I could verify what documents I should bring down to avoid making two trips. Couldn’t get a straight answer so I went down only to be told I needed …
I stopped by during my lunch hour and got a new registration within 30 minutes. The clerk, although a sticker said she was in training, was very helpful and organized. One thing I would say is to put up signs to show which windows for what …
Awesome experience!!!!! The whole process took only 10 mins! I only had to wait a few mins. I needed to switch over registration and title to Texas. I was nervous coming here but Ms. Latoya eased my anxiety! She was so sweet and welcoming!! …
I’ve been coming here to get my car registration sticker for years and there’s usually very minimal wait times. This past week, a very nice lady working with txDOT was asking everybody what car they drive, because of defective airbags that …
Sent an email regarding an appointment still have not received a reply. On the phone waiting over 45 minutes and still holding.
I know COVID is active but the staff are working, get with it business still needs to be done.
wish i could give them 0 stars. WOW. what a horrible website and forget about setting an appointment a week or two out. Want to call them instead? Nope, you just sit on the phone waiting for hours. No wonder so many people don’t want to pay taxes…
Been waiting on my tax refund check since May. I called then and said to call back in June. Called in June said should be ready by July. Called in July and they said to call back again in august. Called today and they tell me the check is …
Tried to register my trailer – people at the front insisted I needed an appointment for that – even though I’d walked in for an appointment before. Called the number on the website and asked if I needed an appointment or if I could walk in for trailer registration and she said I definitely could and it’s been that way for three weeks…
Vehicle Registration: Got there at about 10:20 am on a Friday. No line. Was serviced immediately by a very helpful young lady. About 5 people came in after me and the wait was minimal for them. …
The Tax Office Phone System is a JOKE. Unfortunately, it’s not funny. The amount of time to get a hold of someone on the phone is ridiculous. The best way to fix this problem is to vote to replace the current person in charge. If any …
Ticket machine system was down, but the workers were all super helpful and pleasant and the wait still wasn’t very long. (came after morning rush, around 9:30). Did new resident car registration, had all my forms and everything was easy.
I made an appointment to get a car of mine back to legal status. Every thing went as smooth as it could be. When I arrived and told the attendants I had an appointment they directed me where to go and it was done. No problems at all.
Worst possible system, a new system should be a better system not worse. Normally the disabled situations would take within 30 minutes, now it’s upward to over 90 minutes.. court house on Will Clayton. Horrific!!!!
Don’t know what can be said about this tax office. Rude employees that cut you off before you finish speaking and demand documents that aren’t mentioned on the site, combined with extensive wait times (spent over 2 hours here, even with an …
This review is just for the 2nd floor plate pick up area. Beyond amazing! I didnt catch his name because that’s how fast i was in and out! That guy definitely knows what he us doing!! Top notch!
It’s a shame how much taxes they collect from us and the type of service they provide! Don’t understand how the rest of the city is running close to normal but when you need a registration stick they can’t see you! Ridiculous I was told to …
I dont understand why this county doesnt just open fully already. Every county around us is working at full capacity , even the dmv, so why not harris county. If people want to be going to the rodeo, or any social events why are they …
Easy to book appointments and friendly staff. Organized process when you get into office. No parking structure for guests but there’s a couple paid meters/lots around. If you can’t get ahold of someone over the phone and are looking to …
Inept and incompetent. Car registration returned–tried to call for an explanation. The number provided on the return note was wrong. Called a different number and was on hold for more than an hour. Then representative didn’t know about car …
Highly recommended! I made an appointment online to renew my car registration. Appointment was at 820am. I arrived at 815am, was seen right away and was literally back at my car at 820am. Super efficient, very friendly, clean, no lines …
Very very fast. Came in to renew late auto registration at 3pm on a Friday.
Wait time was only 8 minutes and the numbers moved fast with over 10 counters open. …
Took one month to renew registration by mail and to process the check I sent. I emailed them and got a prompt response, but the person suggested that it was lost and to do my registration on line. I wasn’t able to do that due to it being …
Absolutely terrible and useless. I discovered they sent me the wrong plates when I first registered my car and not only couldn’t they fix the problem in person, they suggested I pay them $30 for correct temporary plates in the meantime. I’m not paying to fix their error.
It really seems the state would make it easier to pay registration fees and get your vehicle legal. I purchased an RV put of state. The dealership sent the paper work to the downtown address. Took the DMV weeks to get it and then put into …
their website did not mentioned anything about required online registration for title transfer within the state.
I came and was told to use a their wet site register online. …
Had to renew my car registration, came here on a Monday morning, was in and out in about 10 min!!!! Super quick and easy, not busy at all, lady who helped me was respectful and nice.
They sent my tags back in error – when I called to try to clarify the situation NO ONE CALLED ME BACK!!!! Called 5 days in a row and left 5 messages – NO returned phone calls. Service at the tax office is HORRIBLE. I only gave 1 star because I had to. Any way I can give a negative star?
Visiting was painless. Parked two blocks down (with plenty of open spots) and walked up. Was greeted and had my temperature taken. The officer on duty inside the waiting area gave me a number to be called. All of the employees I encountered were pleasant.
⚠️ For car registrations, I feel like this is what they do. They try to squeeze every penny out of you by never sending your sticker and forcing you to come and waste your time/money. …
Just wanted to register our vehicle that we and being new to Texas we were totally confused on why an appointment had to be made for a simple registration. There were 33 people in lobby but we had to make an appointment and they could not …
Terrible the website isn’t up to date, called and put on hold 40 minutes. Went to the office on Pech and about 50-60 people in line so to end no answers.
I walked-in to renew my vehicle registration. They open at 8am, people start queueing INSIDE the building since 7am.
I arrived at 7:15 and was #13. Once they opened, they split us into 2 lines: …
Being active duty military I had to do mail-in registration for my vehicle. Well it’s been 4 months of me constantly calling to get an update on my paperwork, there was a point were they would tell me one thing and the website say a …
I’ve gone through similar procedures (new tags, tag replacement, etc) in multiple counties, states and even countries. I get that each have their own way of doing things, but this office feels worse than third world. It takes about 8 …
I have never met a more rude and helpless officer. I called ahead and the voicemail said walk-ins welcome when I went to the officer to say I am a walk in he said that didn’t work. . He didn’t want to accommodate any walks in that day even …
I’m a returning TX resident and before coming to this office to register my vehicle I read the online instructions very carefully. In there it mentions this: “Automobile appointments are required for vehicle transactions such as title …
Walk in to renew vehicle registration. Make sure to have your ID, inspection report, and a debit/credit card. They don’t take cash nor mobile payment (Apple Pay or Android Pay). There will be a convenience fee of $1.86 and a process fee of …
👍 …
(Translated by Google) Very attentive staff and from the moment you arrive, the kindness of the receptionist is admirable, she checks your documents that are complete and guides you in obtaining your ticket for the appointment. They are …
(Translated by Google) Great service, everyone is so welcoming!
(Original)
很棒的服务，每个员工都很热情！
Sent my title to be changed back to maiden name on Nov. 3, 2022 .. three mos. Ago. STILL NO TITLE.
Always great service 👍 …
Customer service sucks, the wait time shouldn’t be that long for over an hour.
Not very impressed with the way they are handling the dispute now.
Angelina!!!!!!
Ugly situation
People are rude
fast and friendly
They help me.
Google map sucks
Great service for the public.
Gotta pay the piper.
Fast service for auto registration
Never answers the phone.
Very nice, fast, and friendly staff
Very bad customer service. Very rude
Government in action. Highly inefficient. We need to outsource.
Average wait time helpful staff
When will I get my property tax bill?
They are very efficient 🔥🔥🔥 …
Worst service just like at any other place that has to do with government or state services i do not understand
So fast I walked in and no line lol awesome day
Quick, friendly, and helpful!
I’ve been sitting on hold for 20mins already and counting
In and out with a brand new registration sticker in under 15 mins! Thanks, guys!
Horrible. When the office is closed the website is down. How stupid is that.
When calling them they have you on hold to long specially when I called had me on hold for 30 minutes
Website is NEVER operating
I need an appoinment for my car registration?
Appointment allows for quick service.
Very nice, was in and out in 10 minutes
Peggy M. was very helpful in answering my questions over email. Thank you!
Miss Thomas is the real deal, she will get you what you need over the phone and go the extra mile to be of service.
I’m on the phone right now…way past an hour long wait…let’s get it together..
Got my new vehicle sticker in 2 minutes. Amazing service!
There is no communication between HCTO and HCAD! They are good at confusing the public!
So very easy to get in and out I have never had an issue
I called this morning and after being on hold for 59 minutes I hung up! Horrible!
Fix your website. Can’t call or make an appointment without a run around.
Sherndt..the lady who was sleeping while working..she typed my wrong address 4 Times even holding my DL on her hand..what’s happened.?
Nice clean fast 1st time I see like that
My experience here was great. The staff was very friendly and I was in and out in about 30 minutes.
Super Slick operation… there was a line of 6 people and I was in and out in 10 minutes .. Very Happy
May not be a fun place to go visit, but when one needs help or information on paying taxes, they’re very helpful and personable…
This tax office is always fully staffed and the lines constantly move. I drive all the way downtown to this Tax Office to handle my business.
How much longer is the tax office going to be closed? Can’t we work 6 feet apart to conduct business.
Ive been coming down here for years getting my tags and Im always in amd out less then 10mins
I would like to thank Ben for explaining to me how commercial vehicles registration fees work, excellent service.
Over a 2 hour wait for title transfer at 1pm on a Tuesday…wasted that amount of time because I had to leave
Other governmental entities are open to the general public provided everyone who enters wears a mask.
I don’t like having to go downtown for vehicle registration, this is 2019, wish they would get updated technology.
You’d think it’d be slow since it’s a government office but I’ve never spent more than 10 minutes here in and out to get what I need, surprisingly efficient.
Veronica, Chelsea and the team here are great. Helped me clear some issues in few minutes.
I’m a register title transfer agent and is very frustrating that they make you wait over 3 hours to do a bonded title and don’t make to window by 12 because they only I have one person working on commercial the supervisor on window 5 super …
Waiting 30 minutes on phone to ask a simple question is ridiculous. Hanged up! Not a good customer service.
Wait on the phone 35 minutes to leave a message twice and never receive a call back. Given them many days to call back and still nothing. Horrible call center service.
Was in and out within 10 minutes or so. The ladies were nice and helpful. Parked across the street and paid $17
Most of the lady’s are very helpful but when they have new girls training they would really trained them better before putting them on the floor!!!
Not really a wait time for car registration. Friendly staff as well. got in and out in around 10 minutes
If you want to avoid the long lines at the other county tax offices visit the downtown location. It’s nice on the inside and the wait to quick.
The Tax Collector is actively involved with HCAD and permits their ongoing malicious practices. …
Quick service, only waited for 10 minutes and the process of getting a replacement for my registration was simple and easy!
If you open at 8am your staff should be ready to go. They were coming in late and setting up. People werent seen till 8:30. Inexcusable!!
maybe it was the day & time
…. entire process pleasant & I was not in a hurry.
One phone number to serve Harris County. Mike Sullivan, you’re running a great operation there. You definitely won’t have my vote next time!
Literally some of the rudest people with no consideration for others unfortunately. The tension is always high and people that work here are on edge. Bad energy all around.
There is no way they are so busy and short staffed that I have to be on hold for over 1 hour
Paid $12 for parking to be told they do appointment only. The website is confusing. Terrible.
After waiting 52 minutes for someone to answer, I pressed zero as requested and was dropped! What an incompetent office!
Why do I have to get special permission to pay someone else’s registration or taxes? So you are more likely to give them a ticket or repossess their property?? Sounds very shady to me what are the benefits of that? Is that standard practice threw out the US? You lost my vote!
The window clerk helping me gave me an attitude the whole time. When I asked her questions she would just laugh and shake her head. At least the police officers gave me advice on my situation.
the website is a joke as well as the staff advising on how to register for an appt. Document provided says can register for appt starting august 31st
NO WHERE ON SITE SHOWING HOW AND WHERE TO REGISTER
JOKE
I don’t know how people can be this incompetent and keep jobs. I think everyone needs to take a reading class or something.
Fast and friendly. Nina was awesome. My title transfer was difficult and she was completely unfazed, super helpful and incredibly knowledgable. Such a positive experience.
Not this actual location. VERONICA helped me over the phone and was AWESOME! She went above and beyond to get answers for me instead of just saying she didn’t know ur transferring me around. TY! BEST EVER county employee I’ve dealt with! TY!
I dropped in late in the morning and was able to finally complete a trying vehicle title transfer. The staff were all courteous and helpful, and my wait was not excessive.
Fast line. Well trained cashier/clerks. The Preston location even has a person that will try to help you determine why your taxes increased.
Insufficient system. It’s a nightmare currently. You have to make an appointment to be seen but currently there are no appointments until May and it’s March- they aren’t accepting walk-ins and call times are well into an hour.
I came here to get a copy of my vehicle registration and the service was fast! I walked in and was at a teller in no more than 3 minutes. The teller that served me was very friendly and helpful!
Calling this office for ANY question is NOT recommended. Waited on the phone for an hour and a half just to keep getting told, “We are experiencing more than usual call volumes. Please stay on the line and an agent will be with you shortly.” Heard this almost 25 times…
Fast and efficient
Did not have to wait long and when served, it was fast, efficient and I was out in less than 10 minutes. It was all worth it having driven an hour to get to the site.
Horrible service. Juanita rudely answer twice. Incorrectly transfer me into the Spanish operator. I was on hold for an entire hour, no one answered. Attempted multiple calls after and still no answer.
The people currently handling the mechanics liens are clueless and it is presumable that they are rejecting properly perfected liens in order to reduce their workload. This has only became a problem recently and it is hurting legitimate …
I lived in Houston my whole life and this place is not better than the one in Bryan. They always have long lines and some of the employees are rude. Other than that you can handle your needs there.
Booked an appointment online and was able to have my registration and title application completed within a half hour. Fast and friendly service!
The wait times are ridiculous at this place. I come in for title transfers here and every time I’m here for 1-2hrs. I would not recommend anyone to go to this location. Staff is decent, plenty of windows to help but most of the time I see staff standing around talking with one another.
It was a pleasant surprise to walk into title and tax office to find people more helpful than even the dealer I bought vehicle from. I know it sounds weird but Silvia went out of her way to help me, gave all the information I need even when it was not her job to do it.
This has been my fastest experience with the registration process. I’m new to Texas and made sure I had everything required to register my vehicle. I’m happy with their system so far.
i was very nervous to come to register my out of state car. I came early expecting to be waiting a long time. it was alot faster than i expected and the person helping me was very nice and helpful so thank you for that.
They are so nice and it’s very easy to understand instructions ❤️❤️❤️❤️
Fast. Efficient. Friendly. Vehicle is registered, and it was painless.
In for jury duty, they announce you can not leave the room to use the restroom once they close the doors. If you exit the room you will have to re-schedule. Looks like a temporary room, but still. That’s a lot of people being denied restroom access under penalty.
Non responsive. Have called several days in a row and remained on hold for over an hour each time before hanging up. Left voicemails and emails, only to receive a response 12 days later. Completely unacceptable.
First time here and five stars hands down. the guy in front of me who was nice mind you, proceeded to lick the strip on his credit card before then swiping it through the reader because he thought that would make the card reader read his …
Appointments are required due to COVID-19 pandemic. Additionally there are lots of precautions at the office to maintain social distancing. The office staff are very welcoming, efficient.
I had to drive to this location 4 times so far because of them not being clear on what was needed. …
Efficiency seems to have crashed under the current administration. Not only have I not received property tax bills, when I called to inquire, I ended up listening to music and being told a hundred times how important my call was. Then, …
They waste your time and are not willing to help. go somewhere else.
Yes it is stressful to go here anywhere you go, but once I finally got up to the front Erica took care of us very well and she was extremely professional but stern and charismatic at the same time! I respect that and I want it to be noted to anybody that sees this review. I highly recommend going to her!
I walked in at 9:30 a.m. on a Monday, on April 30! Showed my correct document and walked right out! I was so excited! It took me a while finding the tax office
using GPS but over all great experience
The wait times on the phone are insane. Every time I call I am on hold for more than TWO HOURS. Forget about leaving a voicemail, you wont get a call for days. Set aside half of your work day if you want to get anything resolved.
Domino’s Pizza would be more helpful in answering tax questions. Was on hold for 26 minutes because I received a bill 13 days after it was mailed, called to get info, spoke to the rudest customer service representative I have ever met who …
Great customer service. Associate “Orlit” was on point and extremely helpful! She went above her job to ensure I was taken care of with my tax questions. Great service!
They double charged my checking account and my credit union reversed one of the charges and now they show past due for 2019
On one of my properties I contacted them …
Went to get my cars registered after moving to Texas. This was the most seamless government office visit I’ve ever had. Ms. Krishna was so friendly and helpful. I’d be happy to come down here again, and I wish other government offices ran this smoothly!
Elections are coming up time to vote for a new county clerk!!!! Ann Harris Bennett has got to go!!!
I have had to send in a separate check for the amount billed for auto registration, title, and fees. This is the 3rd time I have had to do this at $8 per envelope sent to this office. Worst part being the person quoting me the price of …
Took off work to pay $12 for parking to be told I have to set a appointment which is 2 weeks out. I don’t understand why covid protocol is still n places when the WORLD IS OPEN! The state of Texas always makes it hard to be legit 😡 …
Ms. Peggy Martinez and Ms. Annie D. Gbae were super helpful to this US Navy Active Duty dentist, in order to get his new license plates, registration and title being more than 1500 miles away. Thank you for making our lives easier and less stressful prior out move to the great state of Texas!
Went there for car registration service and initially I was asked for the original DOT and EPA forms because I had taken the photocopies. So, I came back home and had to take the original forms, when I handed over the original forms now …
Excellent location and the personnel there are the most respectful, courteous individuals I have ever met. They have clean restrooms with abundant purified water for any individual that decides to come into the building for business. This …
I m very grateful for the ladies who help me out today for transfer out of states title and registration at the same time. Thank you so much. You wonderful angels make my day today. Even I drive down with GPS myself, I told my husband worth to drive down here and completed our vehicle title and registration. Thank you. Smile…
Arrived at 800 just to be told that the system is down and they will give an update at 1000. … Ridiculous.. Weird how they have technicians working on exchanging wires to printers and not on computers.. Seems that they could have done …
Just about what you’d expect from government employees. I was on hold for over an hour so I could verify what documents I should bring down to avoid making two trips. Couldn’t get a straight answer so I went down only to be told I needed …
I stopped by during my lunch hour and got a new registration within 30 minutes. The clerk, although a sticker said she was in training, was very helpful and organized. One thing I would say is to put up signs to show which windows for what …
Only 2 windows out of 10 windows are in service .. very slow service
Awesome experience!!!!! The whole process took only 10 mins! I only had to wait a few mins. I needed to switch over registration and title to Texas. I was nervous coming here but Ms. Latoya eased my anxiety! She was so sweet and welcoming!! …
I’ve been coming here to get my car registration sticker for years and there’s usually very minimal wait times. This past week, a very nice lady working with txDOT was asking everybody what car they drive, because of defective airbags that …
Sent an email regarding an appointment still have not received a reply. On the phone waiting over 45 minutes and still holding.
I know COVID is active but the staff are working, get with it business still needs to be done.
wish i could give them 0 stars. WOW. what a horrible website and forget about setting an appointment a week or two out. Want to call them instead? Nope, you just sit on the phone waiting for hours. No wonder so many people don’t want to pay taxes…
Been waiting on my tax refund check since May. I called then and said to call back in June. Called in June said should be ready by July. Called in July and they said to call back again in august. Called today and they tell me the check is …
Tried to register my trailer – people at the front insisted I needed an appointment for that – even though I’d walked in for an appointment before. Called the number on the website and asked if I needed an appointment or if I could walk in for trailer registration and she said I definitely could and it’s been that way for three weeks…
Vehicle Registration: Got there at about 10:20 am on a Friday. No line. Was serviced immediately by a very helpful young lady. About 5 people came in after me and the wait was minimal for them. …
The Tax Office Phone System is a JOKE. Unfortunately, it’s not funny. The amount of time to get a hold of someone on the phone is ridiculous. The best way to fix this problem is to vote to replace the current person in charge. If any …
Ticket machine system was down, but the workers were all super helpful and pleasant and the wait still wasn’t very long. (came after morning rush, around 9:30). Did new resident car registration, had all my forms and everything was easy.
I made an appointment to get a car of mine back to legal status. Every thing went as smooth as it could be. When I arrived and told the attendants I had an appointment they directed me where to go and it was done. No problems at all.
Great customer service and quick ! The best I’ve ever experienced in my lifetime.
Worst possible system, a new system should be a better system not worse. Normally the disabled situations would take within 30 minutes, now it’s upward to over 90 minutes.. court house on Will Clayton. Horrific!!!!
Covid is over. Its almost 2023. Get back to the offices & work.
Don’t know what can be said about this tax office. Rude employees that cut you off before you finish speaking and demand documents that aren’t mentioned on the site, combined with extensive wait times (spent over 2 hours here, even with an …
This review is just for the 2nd floor plate pick up area. Beyond amazing! I didnt catch his name because that’s how fast i was in and out! That guy definitely knows what he us doing!! Top notch!
It’s a shame how much taxes they collect from us and the type of service they provide! Don’t understand how the rest of the city is running close to normal but when you need a registration stick they can’t see you! Ridiculous I was told to …
I dont understand why this county doesnt just open fully already. Every county around us is working at full capacity , even the dmv, so why not harris county. If people want to be going to the rodeo, or any social events why are they …
Easy to book appointments and friendly staff. Organized process when you get into office. No parking structure for guests but there’s a couple paid meters/lots around. If you can’t get ahold of someone over the phone and are looking to …
Inept and incompetent. Car registration returned–tried to call for an explanation. The number provided on the return note was wrong. Called a different number and was on hold for more than an hour. Then representative didn’t know about car …
Highly recommended! I made an appointment online to renew my car registration. Appointment was at 820am. I arrived at 815am, was seen right away and was literally back at my car at 820am. Super efficient, very friendly, clean, no lines …
Very very fast. Came in to renew late auto registration at 3pm on a Friday.
Wait time was only 8 minutes and the numbers moved fast with over 10 counters open. …
Took one month to renew registration by mail and to process the check I sent. I emailed them and got a prompt response, but the person suggested that it was lost and to do my registration on line. I wasn’t able to do that due to it being …
Absolutely terrible and useless. I discovered they sent me the wrong plates when I first registered my car and not only couldn’t they fix the problem in person, they suggested I pay them $30 for correct temporary plates in the meantime. I’m not paying to fix their error.
It really seems the state would make it easier to pay registration fees and get your vehicle legal. I purchased an RV put of state. The dealership sent the paper work to the downtown address. Took the DMV weeks to get it and then put into …
their website did not mentioned anything about required online registration for title transfer within the state.
I came and was told to use a their wet site register online. …
Had to renew my car registration, came here on a Monday morning, was in and out in about 10 min!!!! Super quick and easy, not busy at all, lady who helped me was respectful and nice.
They sent my tags back in error – when I called to try to clarify the situation NO ONE CALLED ME BACK!!!! Called 5 days in a row and left 5 messages – NO returned phone calls. Service at the tax office is HORRIBLE. I only gave 1 star because I had to. Any way I can give a negative star?
Very fast to get my car stickers. Not wait time
Visiting was painless. Parked two blocks down (with plenty of open spots) and walked up. Was greeted and had my temperature taken. The officer on duty inside the waiting area gave me a number to be called. All of the employees I encountered were pleasant.
⚠️ For car registrations, I feel like this is what they do. They try to squeeze every penny out of you by never sending your sticker and forcing you to come and waste your time/money. …
Just wanted to register our vehicle that we and being new to Texas we were totally confused on why an appointment had to be made for a simple registration. There were 33 people in lobby but we had to make an appointment and they could not …
Terrible the website isn’t up to date, called and put on hold 40 minutes. Went to the office on Pech and about 50-60 people in line so to end no answers.
I walked-in to renew my vehicle registration. They open at 8am, people start queueing INSIDE the building since 7am.
I arrived at 7:15 and was #13. Once they opened, they split us into 2 lines: …
Being active duty military I had to do mail-in registration for my vehicle. Well it’s been 4 months of me constantly calling to get an update on my paperwork, there was a point were they would tell me one thing and the website say a …
*UPDATE* I went back the next day and it was SUPER speedy. If I would’ve had this experience the day before It would have been 5 stars. …
Wow, EXTREMELY FAST. 2 mins to be called. Vehicle registration, took about 5 mins total!
I’ve gone through similar procedures (new tags, tag replacement, etc) in multiple counties, states and even countries. I get that each have their own way of doing things, but this office feels worse than third world. It takes about 8 …
Wow! Fast and efficient. Out in 6mins.
Arrived: 8:00am …
I have never met a more rude and helpless officer. I called ahead and the voicemail said walk-ins welcome when I went to the officer to say I am a walk in he said that didn’t work. . He didn’t want to accommodate any walks in that day even …
I’m a returning TX resident and before coming to this office to register my vehicle I read the online instructions very carefully. In there it mentions this: “Automobile appointments are required for vehicle transactions such as title …
Walk in to renew vehicle registration. Make sure to have your ID, inspection report, and a debit/credit card. They don’t take cash nor mobile payment (Apple Pay or Android Pay). There will be a convenience fee of $1.86 and a process fee of …