The Harris County Toll Road Authority (HCTRA) operates toll roads within the Greater Houston Metropolitan region through the use of EZ … See more
Read More| Friday | 7:30AM to 5:30PM |
| Saturday | 8AM to 4:30PM |
| Sunday | Closed |
| Monday | 7:30AM to 5:30PM |
| Tuesday | 7:30AM to 5:30PM |
| Wednesday | 7:30AM to 5:30PM |
| Thursday | 7:30AM to 5:30PM |
2707 W Sam Houston Pkwy N, Houston, TX 77043
(Translated by Google) Terrible, they take too long, I lost an hour and a half for a very simple question, the elderly lady took forever, they don’t know how to tell you what rate they charge when entering the ramp, so where am I going to …
(Translated by Google) Disorganize office
(Original)
Desorganise office
(Translated by Google) Excellent customer service!
(Original) …
(Translated by Google) How can I pay or how can I get an ez Tag? .. . I’m going to pay it to some office …
(Translated by Google) They are lousy in everything you call and since you don’t know English you can’t communicate with the representative in Spanish …
(Translated by Google) In less than 2 minutes they attended me, the treatment was courteous and respectful, they took time to explain me and clarify my doubts, I received advice and suggestions that I am very grateful for, I am very pleased …
(Translated by Google) I have an account and the service is lousy, sometimes they send letters where they did not pay tx so with reimbursement and I, as I have an account, do not always have money, although they charge a car when there are …
Things have changed since I moved to Arizona in 2014. However, now that I have moved back home I needed to start a new account for when I need to use the toll systems around town. It is awesome how you can use a touch screen system to …
Just came in to get a new EZ tag and a rental added temporarily and they got me in and out quick around 4pm. Great location and will be coming again!!! Thank you!!!
Bad bad bad Service
Incompetent
Very friendly workers
Quick and sharp service
Low volume, nuff said
Fast and friendly service.
Ez made my day boss
Great costumer service!!
Ms. Pharnisha Worst service!!
Says it is open on the internet, but it is not
Great customer service by Debra.
Super fast in and out service!
This Store has great Services.
Worst customer service on earth, very unprofessional,
Very friendly and easy to work with
Store showed open on Internet but it was closed.
Friendly staff! Wish every government office was like this one
Great People ! actually enjoyed the wait and experience !
Horrible customer service, would give you an attitude if questions are asked
Easy To go , friendly staff , safe time Thank you
Fast and efficient. Cleanest restrooms ever!
In and out with a smile on when I left!
TOTAL CRAP. NO ONE ANSWERS PHONE CALLS AND THEY CHARGE YOU RIDICULOUS FEES WHEN THEY HAVE A FLAWED SYSTEM.
Like the DMV, long lines and the sort of place you go because you have to.
5*Should Say It All!!!!Great Customer Service👍NoMoE🚗Trafficking😂 …
Where can I find out if I owe something to use the eztag motorways?
Excellent customer services, Oscar helps me a lot, thanks so much
Be prepared; you are going to wait more than you expect, very slow… Not friendly!
Employees were friendly and courteous but the line to be seen was horribly long.
I always had a good experience
I waited on the phone for 15 min for them to hang up on me at 5:31 pm!
in and out
CSR was nice
I’m not for Ez tag but it comes in handy
Big clean office, lines move quickly and the staff was very helpful
Very bad customer service. every time you call its a 40-50 min wait.
Totally moronic humans working here. But really, what kind of person wants to work for a toll road? Exactly what I should expect.
Great new office more open lines quicker service great people positive attitude wonderful experience
Changing vehicle EZ TAG and plates, efficient as usual
Tamar at the West Houston Store exhibited the professionalism and care that is hoped for in Customer Service. Thanks Tamara!!!!
Had a great experience. Did everything online so it was very fast.
EZ call center is horrible each time I call you are on hold for over 30 mins. They need to be better staffed to handle call volume….UGH
HCTRA has a new system and it took too long to get another tag. So, patience is needed.
Got in the door, somone showed me the do it yourself computer. Took me 5 minutes, and then I got out my EZ TAG. As a non us citizen this was pretty easy. …
This eztag store is wonderful much attention from everyone, congratulations to NURIS a lot of professionalism in their work
The office is convenient. The staff are helpful. But the waiting in line will test one’s patience.
Very nice customer service. Everybody is trying to help customer. Especially I want to thank Jessica Bonuelos.
Unpleasant experience. Wrong charge and keep say it was correct. Finally I found it was not my car, but never say sorry.
Polite and helpful greeter. Less than 3 minute wait time. Very courteous and helpful counter employee.
So, arrived with a few minutes to spare to pick up an EZTAG ordered by phone and sent to this location and surprise, doors already closed. I hate government workers. They are such BS.
No line. Fast and easy to update my new license plates. Great customer service, nice and friendly.
Got in quickly and had a tag for a temporary license plate in no time. Once the permanent plate comes in, I can just call them up to let them know.
Fast friendly service. Their billing system is so fragmented though and inefficient. They say next year it will be upgraded and it will change for the better.
Came in to pick up my EZ tag. Very efficient service!
Great experience today. In and out in less than 15 min. Thanks so much
We had a great experience at the EZ Tag store bear Hammerly. Denises and Griselda were friendly and helpful.
Excellent and fast service! The process is very well-organized. The staffs are very helpful. I’m impressed every time I have to come here.
Visited at lunch time on a Wed and had to wait only a couple of minutes. Staff were smiling, engaging and efficient. Well done!
Horrible experience, there’s literally no single male working there, everyone’s sluggish.
Decent service, better than expected probably. Even though the line was long it was going pretty fast, I think we finished applying for the first EZ Tag within 15 minutes.
Whatch out for hidding fee may your account showing plus in your account
But the have the outher site web site call toll violations you may own money but you dont know about it my account was + but by time i stop by the store i …
The staff at this area was very helpful. They got me in and out pretty quick. I went around 4:45, thinking it was going to be a long line, but they got to everyone fast.
I went this store because I have new vehicle and I spent only 5min. in it, all counters were opened and they gave me new tag very quickly.
Picked up a new EZ tag on an existing account. I was in and out in 10 minutes. Greeted at the door and directed where to go. Everyone was very polite.
These people that work here a very lazy…I show up expecting fast and prompt service. Did not happen! If they work for me I would of fired all of them and hired happy people that really want to work . The ones here look like they really don’t want to be here.
Great customer service.
The employees were courteous and competent and efficient at doing their job. Except for the long wait it was a worthwhile necessity and made for more efficient flow of traffic and helping me to navigate Houston roads much more efficiently.
They just take your money when they feel like it when you didn’t authorize it.
This place sucks. They rake in money from tolls and make us wait 30+ minutes in a line to get an eztag – which is just a way for us to pay them more conveniently. Why would they care? You don’t have a choice!
We have moved out of state and are trying to pay a violation fee (our account apparently expired before out last trip to the airport). …
Definitely the worst public service office that I have experienced anywhere in the country. Senior management collect six figure annual salaries but probably do not have funds to invest in customer service training. …
HCTRA is in business to rib you off. Your EZ tag does not work with all the boot. Be sure that your license plate matched with your EZTag number. They will tell you this after you paid the fine. No first time forgiveness. That is how they rip off you.
Totally useless, was 30th in line and after more than half an hour waiting was told that they could not change the account because it was in my wife’s name. Did not want to listen to reason, suggested (very helpfully, NOT>>>) that I open a …
Horrible customer service and policies. Expect to pay huge admin fees when/if you have any issues with cards. …
Not able to take care of a fine , because all ez tag store’s are closed . I will not put my bank / cc # in any system had that problem before total nightmare .
Absolutely horrible place, staffed by incompetent uncaring people. If this was a private company, they’d long be out of business. You are not their customer. The whole EZ tag system is a thinly disguised tax and welfare system for people …
I give this place 2 stars because it serves it’s purpose but other than that, it’s a generally miserable place. I showed up at 2:30pm on a Thursday and the line was so long that it was just looping back and forth on itself to fill the …
The folks who work here are the best! Try going to any government, county, city office and getting the kind of great service you get here. I would love to meet the person responsible for this operation. Have never been waited on by …
Woman I talked to on the phone was courteous and polite. She helped me through ordering my new Ez Tag for my new vehicle. Within minutes of getting on the phone with her, I had successfully added another vehicle to my account and let me pick it up later.
Turning in a receipt of how I’ve sold my car already. Been here close to an hour! …
It was closed today 12-23 @ 11:20am
Wonderful service! Had a huge mix up happen and ended up with a $4260.50 bill!!!! Came in today and was helped by Hashanna and her manager Jessica and they deducted all the penalty fees to only the original toll charges of $590.50. Thank you ladies so much for all the help and wonderful service!
Ez Tag store is very fast and efficient. We have had ez-tags for several vehicles at our home for many years and we appreciate how easy it is to use. They do take funds from your account according to the amount that you have set up, which …
On 2/1/2022 at about 10:30 I was going south on 8. I wanted to head west on 10 but there were cones set up and traffic was not allowed to exit going either direction on 10. I was forced to stay on 8 and pay additional tolls that I had no interest in paying. Very frustrating.
Handle your paperwork online then stop by to pick up. There is a short line for pick up and now a kiosk at this location. …
Omg, Amanda is an angel on earth, she was so patient, polite and professional. Thank you so much, Amanda. Keep up the good work 😉. …
The entire process from setting up a new account to receiving both EZ Tags took maybe 25 minutes. The staff was friendly and helpful.
Appointment required, regardless of the fact that there was no line, and only one person being helped with five visible employees, and who knows how many in the back. Rather than actually being helpful, I was told there are no more …
Amazing service wow
I went for help I spoke to two lady’s both was super nice and helpful
I highly suggest making an appointment online first. I was in and out within 5 minutes. So much easier than calling & being on hold for XX minutes. The ladies were super friendly and helpful. Very clean and organized operation 👏🏻👏🏻 …
This store is big and has a lot of ppl assisting customers. Surprisingly enough it only took 20mins despite the long line. The self service station should not exist since you can officially complete any transaction.
I appreciate the efforts and dedication of the team at this Ez tag store location for all that they did to ensure l received great great services. They pay attention to details and shout to Triney and both supervisors that resolved my account discrepancy.
Had an issue with our account and a vehicle that had been sold, but still getting toll charges. Markiesha assisted us with figuring out what needed to be done. She was incredibly helpful and kind. She even got with her supervisor to have …
Open on weekends, helpful and friendly staff, no wait time, I was in and out in under 20 minutes with my new EZ pass. It was quite EZ.
Was a much faster trip than I expected. Service person was awesome and she went out of her way more than I would expect to make sure I understand both Houston and the rest of Texas’s rules for toll road usage of the tags.
I went to this office today. Everything was super cool and smooth. Nie, The lady who issue my new sticker was very helpful and nice, and her manager Jessica was super nice and cute with all visitors. I do give them both 5 stars.
New to TX. Had no wait. The check in guy explained how to go to the kiosk and set up an account. Then the woman behind the counter helped me with my car and motorcycle tags, explaining how and where to put them in the correct position. She was very helpful and we had great conversation.