(Translated by Google) The worst in Houston, they are unfair and do not help the customer, for some reason they did not charge for the water, and they charged me $100 of pure surcharges, plus the Bill, I cannot believe how they can do these …
We don’t have another option so they don’t care about good costumer service, they know we have to stick with them so they don’t mind been rude and helpless
There building is old and antiquated, for the amount of money that they collect, you would think that the company could possibly get with the current trends in regards to money collection, issues, disputes, etc.
No stars! These girls are ridiculous and dumb. They charge what they want and only open cus we have no choice but to use them. This place should be shut down!
I went in , to their office and all the ladies there are super nice . Lovely ladies that provide excellent customer service . My respect to them . Thank you ladies !!!
Horrible, systems are old and outdated..confusing billing system. Use about same amount of water monthly and bill drastically fluctuates from under 100 to over 200.
Always hanging up no help at all. Can never get an answer from them. Constantly misreading the meter and charging too much. Im so glad i mobed and dont have to deal with these hillbillies
Very disappointed with Postwood water district. They switched to a new garbage company and now they will not pick up my trash anymore! Yet, my bill is still the same. If I could switch water district I would have done it already!!!!!
I been trying to get a deposit back from April this year. It has been 7 months and they keep going around with BS telling me that this is how long the process takes. …
I wish they were friendly and easy to deal with. But it seems like a stressful and terrible environment to work in, and it transmits into their customers. Not easy to deal with, no customer service skills.
Can we give less than one star? These people are completely heartless. Doesn’t matter if you can prove that you paid them they don’t physically have check in hand so they shut you off.
Horrible place! They just add additional fees and then threaten to turn off your service if they don’t get it in one week!!? Total crooks! Feels like dealing with the MOB!!!
WDM took over for our previous water company. We call to ask about the bill, they have no information. We ask if we should call the old company. They say the old company no longer has the information. All they want us to do is pay the bill …
Horrible, showed them proof that I paid them $350 (yes for one month of residential water service). Showed them proof the check cleared my account and they say I didn’t pay. Showed them the receipt and they say they have no record of this.
The ladies are very sweet And also have wonderful customer services… I’ve been with the water district the last nine years and never had one problem..and Sandy she have a great personality that’s my girl if I had the option I would give them TEN STARS🤩🤩🤩🤩🤩🤩 …
If I could give ZERO stars I would. Biggest joke of a utility district. Couldn’t explain to me why I had a no payment on a bill that showed paid online and then all of a sudden I had a $25 fee added onto it. Rudest people I’ve ever dealt with in customer service. Such a joke.
As many of Us are struggling because of COVID-19, I have called WDM, they never are able to set up a payment plan, if you don’t pay on due date they Will charge the late fees, this people are NON human …
All I need is to have someone anyone inform me if we have water in my district or not so I can eliminate certain issues due to freeze and I can not get through to anyone. It would be nice to at least have a machine pick up. Really bad customer service.
They are a bunch of thugs and thieves. People ought to file a class action suit against them for the fraud they are perpetrating on their customers. In my case, they are trying to charge me the full monthly sewer rate when in fact I was …
They are wonderful here! Especially Lupe, who did everything she could to fix my mistake of not connecting the water to our name! When she called Jacob to turn our water on, he did it right away, even though he was technically off for the day! Thank you both for going so far above and beyond the normal call of duty!
I don’t even know what to say since this is the first time I have ever been upset enough to write a review. This company has terrible customer service. Completely outdated and contradictory methods for getting water service set up. The …
Count on at least 10 minutes on hold,after being told that you’re number 1 in the call line. This company’s customer service is stuck in the 1980s. No electronic funds transfer? Gimme a break! I pay every other recurring bill with eft. Hays needs to clean up their act and move into the 21st century.
Haven’t even made an account with them yet and already having problems. Apparently, they will not allow you to call and set-up things over the phone or online, you MUST go into their office to fill out an application. We have called …
I never got my water bill until two months later saying the whole payment would be due on 4/08 then I saw that they’re turning off the water at 4/02 and when apparently i was suppose to pay 3/29 which doesn’t make sense. This place is full …
WDM took my deposit, and refused to turn on my service because I do not have a physical drivers license, which was recently lost in the move. However, I provided them my drivers license number and my valid U.S. passport, which is a better …
If I could give a zero I would this is the worse scamming water company their is $295 for a deposit is a scam enough but the way the move is so grimmey if you can get a different company I highly recommend or you will be working with a thief of a company I don’t know how they are still open
Absolutely horrendous, the “ladies” there couldn’t care less even if they tried. Oh, and apparently they only take money grams now and the receptionists will talk down to you even though you’ve used a credit card there multiple times! …
I don’t seem to know why the bad reviews, but I was treated fairly good. Made a payment for my water bill that was due, and the payment was submitted in with no problems. But I guess it all depends the people’s luck….well pay your damn water bill on time!!!! Jeez!!!!!
This is the worse customer service ever. Every one is rude except for Dorothy. They make you wait on the line forever than they will hang up. Patty the receptionist is the rudest person you can find but unfurtunally is the only one …
You doubled our bill. In the 5 years we lived at this house we’ve never had a bill this high. We have changed nothing. You failed to admit your mistake and made us pay even after a dispute. You are stealing people’s money.
If there were other options out there to do business with for your water needs, any place would be a significant improvement over this place. Worst customer service of any “business” I’ve ever had to deal with. They don’t call back. They …
This review is for the Harris County Mud# 480. They have the absolute worst customer service ever! I called and operator says they get back from lunch at 1:15pm. I called back at 1:20pm and she says Ma’am they get back from lunch at 1:15. …
This place is extremely unprofessional.they left a note on my door claiming that I did not pay my bill. the deadline for my bill was April 10. I wrote them a check and sent it on April 7. I immediately called them to see what was going on. …
If I could give 0 stars I would. Horrible customer service. Payment options are antiquated. These people charge a fee doe their letter if you are late and then a fee for a notice if you are late even if your payment is made online before …
I was a bit worried after reading all of these reviews, and I must say that the lady I talked to on the phone the previous day wasn’t very chipper. However, I was in and out in less than 10 minutes (I had already filled out the application …
My wife paid our deposit on time and was told that our service would be turned on on a Monday afternoon before 5pm. She was home the entire day and the service guy never showed up. She called that afternoon and they told her that they could …
Called to report water leak. Immediately was told I had to be placed on hold. I said ok then she hung up on me. :-/. Tried calling back then nothing but busy signals for 10 minutes. Finally a different woman answered and said they same …
Worst Management, since our district changed to this company, everything is been so wrong, higher bills for the water, hidden fees, I do not pay with checks anymore because they gave me late fees even I paid on time on their little office …
Transition of service from one person to me. Tech came out and disconnected the water bright and early from the old tenant. Was very rude, talked to me like I didn’t pay my bill and was scum of the earth. Paid the deposit and submitted my …
Sometimes we only review with the worst. I’ll admit I am guilty myself. I have been renting my house for five years now. I had to place a $250 deposit, a steep deposit but none the less I understand. The water company has been great for me. …
I have been a customer of WDM for many years. I want to thank them for their amazing service thru the years. Recently I had a water leak in my home and needed the water turned off as soon as possible. I called WDM and they sent someone right over. Thank you Water District Management!
Payed my bill, they actually disconnected my water 3 days after the payment went through. After talking to them they said they didn’t receive payment and told me I would have to call my bank so I did and the bank reps said the payment was …
I moved from my address in spring and called to have my services shut off (only 2 days after I had left) I moved OUT OF STATE, and when I had finally received a bill, which was months later I was being billed for 4 months of service that I …
I’m am disgusted on how poorly these people treat their customers. The water district does absolutely nothing to help people during these tough times. The fact that water is such an essential part of life and needed more than ever to …
I had this service for 5 years and all they do is rip communities off to keep themselves wealthy! Paying water tax yearly plus a bill of almost $100 on months where water wasn’t run, because prices of flood control “sewer” keeps going up. …
The rudest unproffesional staff I have ever encounted. They really need training when it comes to customer service. My children were without water for a week, because my license was expired, and I had to take care of ticket before I could …
The backwards nature of a monopoly at its finest. New home owner, no one mentioned where to get water. They could have easily sent snail mail to the home when it was being cut off so anyone moving in would know where to go. Instead they say …
Mud 196 is the worse when it comes to customer service. Not to mention ripping customer’s off. I have had issues logging on to my account and basically gave up on it because of the service i get when i call to get assistance. I never …
It’s terrible when you only have one option. These guys are awful. Never had an account with them? Well, you have to mail a deposit check or bring it in. No option to pay on line. They keep if for the duration of service! Not just a year. …
Well to add to the one star reviews they drive very reckless as well speeding swerving in and out of lanes. Total disregard for anyone else on the road glad this is who you have representing your company. Truck number was 092 license plate NYJ3522.
(Translated by Google) The person who attended me was very kind, they helped me with what I needed for the connection. …
(Translated by Google) The worst in Houston, they are unfair and do not help the customer, for some reason they did not charge for the water, and they charged me $100 of pure surcharges, plus the Bill, I cannot believe how they can do these …
Rude as hell
Horrible services.
Terrible company.
Useless
F#$k these guys
People are not friendly over the phone
Very helpful today!
Terrible payment options. Horrible customer service!
I deal with many MUD districts and this one of the worst!
Worst customer service…you call with an issue and they just pass you along to other people and you get nothing resolved.
Hello MUD 282?? This is the 21st century calling!! Why can’t we get service online??
We don’t have another option so they don’t care about good costumer service, they know we have to stick with them so they don’t mind been rude and helpless
There building is old and antiquated, for the amount of money that they collect, you would think that the company could possibly get with the current trends in regards to money collection, issues, disputes, etc.
Do not actually read meters every month and charge $350+ in summer time because they raise rates during summer or flat out over estimate actual usage.
No stars! These girls are ridiculous and dumb. They charge what they want and only open cus we have no choice but to use them. This place should be shut down!
Set up went smooth. I went in another time to get info on trash cans, also very nice and quick.
I went in , to their office and all the ladies there are super nice . Lovely ladies that provide excellent customer service . My respect to them . Thank you ladies !!!
Worse system ever. Can’t pay online, no auto billing, and they will cut your water off first chance they get.
Horrible, systems are old and outdated..confusing billing system. Use about same amount of water monthly and bill drastically fluctuates from under 100 to over 200.
Worst water district in Houston Harris County. Customer service are rude. Business office us horrible. Wish I could use any other service.
Always hanging up no help at all. Can never get an answer from them. Constantly misreading the meter and charging too much. Im so glad i mobed and dont have to deal with these hillbillies
If I could give 0 stars I would..I’ve never had such a difficult time with a water company, and the staff is horrible rude. I hope they get shut down
I called to ask if my property was in a certain district
.The representative said no, and hung up on me without giving me any further directions.
Im so glad my neighborhood dropped them they were the worst. Go langham creek!! You listened to your neighborhood.
Very disappointed with Postwood water district. They switched to a new garbage company and now they will not pick up my trash anymore! Yet, my bill is still the same. If I could switch water district I would have done it already!!!!!
I been trying to get a deposit back from April this year. It has been 7 months and they keep going around with BS telling me that this is how long the process takes. …
I wish they were friendly and easy to deal with. But it seems like a stressful and terrible environment to work in, and it transmits into their customers. Not easy to deal with, no customer service skills.
Can we give less than one star? These people are completely heartless. Doesn’t matter if you can prove that you paid them they don’t physically have check in hand so they shut you off.
Horrible place! They just add additional fees and then threaten to turn off your service if they don’t get it in one week!!? Total crooks! Feels like dealing with the MOB!!!
WDM took over for our previous water company. We call to ask about the bill, they have no information. We ask if we should call the old company. They say the old company no longer has the information. All they want us to do is pay the bill …
Horrible, showed them proof that I paid them $350 (yes for one month of residential water service). Showed them proof the check cleared my account and they say I didn’t pay. Showed them the receipt and they say they have no record of this.
The ladies are very sweet And also have wonderful customer services… I’ve been with the water district the last nine years and never had one problem..and Sandy she have a great personality that’s my girl if I had the option I would give them TEN STARS🤩🤩🤩🤩🤩🤩 …
If I could give ZERO stars I would. Biggest joke of a utility district. Couldn’t explain to me why I had a no payment on a bill that showed paid online and then all of a sudden I had a $25 fee added onto it. Rudest people I’ve ever dealt with in customer service. Such a joke.
As many of Us are struggling because of COVID-19, I have called WDM, they never are able to set up a payment plan, if you don’t pay on due date they Will charge the late fees, this people are NON human …
All I need is to have someone anyone inform me if we have water in my district or not so I can eliminate certain issues due to freeze and I can not get through to anyone. It would be nice to at least have a machine pick up. Really bad customer service.
They are a bunch of thugs and thieves. People ought to file a class action suit against them for the fraud they are perpetrating on their customers. In my case, they are trying to charge me the full monthly sewer rate when in fact I was …
They are wonderful here! Especially Lupe, who did everything she could to fix my mistake of not connecting the water to our name! When she called Jacob to turn our water on, he did it right away, even though he was technically off for the day! Thank you both for going so far above and beyond the normal call of duty!
I don’t even know what to say since this is the first time I have ever been upset enough to write a review. This company has terrible customer service. Completely outdated and contradictory methods for getting water service set up. The …
Count on at least 10 minutes on hold,after being told that you’re number 1 in the call line. This company’s customer service is stuck in the 1980s. No electronic funds transfer? Gimme a break! I pay every other recurring bill with eft. Hays needs to clean up their act and move into the 21st century.
Haven’t even made an account with them yet and already having problems. Apparently, they will not allow you to call and set-up things over the phone or online, you MUST go into their office to fill out an application. We have called …
I never got my water bill until two months later saying the whole payment would be due on 4/08 then I saw that they’re turning off the water at 4/02 and when apparently i was suppose to pay 3/29 which doesn’t make sense. This place is full …
WDM took my deposit, and refused to turn on my service because I do not have a physical drivers license, which was recently lost in the move. However, I provided them my drivers license number and my valid U.S. passport, which is a better …
If I could give a zero I would this is the worse scamming water company their is $295 for a deposit is a scam enough but the way the move is so grimmey if you can get a different company I highly recommend or you will be working with a thief of a company I don’t know how they are still open
Absolutely horrendous, the “ladies” there couldn’t care less even if they tried. Oh, and apparently they only take money grams now and the receptionists will talk down to you even though you’ve used a credit card there multiple times! …
I don’t seem to know why the bad reviews, but I was treated fairly good. Made a payment for my water bill that was due, and the payment was submitted in with no problems. But I guess it all depends the people’s luck….well pay your damn water bill on time!!!! Jeez!!!!!
This is the worse customer service ever. Every one is rude except for Dorothy. They make you wait on the line forever than they will hang up. Patty the receptionist is the rudest person you can find but unfurtunally is the only one …
You doubled our bill. In the 5 years we lived at this house we’ve never had a bill this high. We have changed nothing. You failed to admit your mistake and made us pay even after a dispute. You are stealing people’s money.
If there were other options out there to do business with for your water needs, any place would be a significant improvement over this place. Worst customer service of any “business” I’ve ever had to deal with. They don’t call back. They …
This review is for the Harris County Mud# 480. They have the absolute worst customer service ever! I called and operator says they get back from lunch at 1:15pm. I called back at 1:20pm and she says Ma’am they get back from lunch at 1:15. …
This place is extremely unprofessional.they left a note on my door claiming that I did not pay my bill. the deadline for my bill was April 10. I wrote them a check and sent it on April 7. I immediately called them to see what was going on. …
If I could give 0 stars I would. Horrible customer service. Payment options are antiquated. These people charge a fee doe their letter if you are late and then a fee for a notice if you are late even if your payment is made online before …
I was a bit worried after reading all of these reviews, and I must say that the lady I talked to on the phone the previous day wasn’t very chipper. However, I was in and out in less than 10 minutes (I had already filled out the application …
My wife paid our deposit on time and was told that our service would be turned on on a Monday afternoon before 5pm. She was home the entire day and the service guy never showed up. She called that afternoon and they told her that they could …
Called to report water leak. Immediately was told I had to be placed on hold. I said ok then she hung up on me. :-/. Tried calling back then nothing but busy signals for 10 minutes. Finally a different woman answered and said they same …
Worst Management, since our district changed to this company, everything is been so wrong, higher bills for the water, hidden fees, I do not pay with checks anymore because they gave me late fees even I paid on time on their little office …
I would have given -5 star. Very unprofessional staff and seems like no one care. There are a lot of people out of job and would love to replace them.
Transition of service from one person to me. Tech came out and disconnected the water bright and early from the old tenant. Was very rude, talked to me like I didn’t pay my bill and was scum of the earth. Paid the deposit and submitted my …
Sometimes we only review with the worst. I’ll admit I am guilty myself. I have been renting my house for five years now. I had to place a $250 deposit, a steep deposit but none the less I understand. The water company has been great for me. …
I have been a customer of WDM for many years. I want to thank them for their amazing service thru the years. Recently I had a water leak in my home and needed the water turned off as soon as possible. I called WDM and they sent someone right over. Thank you Water District Management!
Payed my bill, they actually disconnected my water 3 days after the payment went through. After talking to them they said they didn’t receive payment and told me I would have to call my bank so I did and the bank reps said the payment was …
I moved from my address in spring and called to have my services shut off (only 2 days after I had left) I moved OUT OF STATE, and when I had finally received a bill, which was months later I was being billed for 4 months of service that I …
I’m am disgusted on how poorly these people treat their customers. The water district does absolutely nothing to help people during these tough times. The fact that water is such an essential part of life and needed more than ever to …
I had this service for 5 years and all they do is rip communities off to keep themselves wealthy! Paying water tax yearly plus a bill of almost $100 on months where water wasn’t run, because prices of flood control “sewer” keeps going up. …
The rudest unproffesional staff I have ever encounted. They really need training when it comes to customer service. My children were without water for a week, because my license was expired, and I had to take care of ticket before I could …
The backwards nature of a monopoly at its finest. New home owner, no one mentioned where to get water. They could have easily sent snail mail to the home when it was being cut off so anyone moving in would know where to go. Instead they say …
If I could give them 0 stars I would.
Most difficult water District in Houston with horrible customer service.
Mud 196 is the worse when it comes to customer service. Not to mention ripping customer’s off. I have had issues logging on to my account and basically gave up on it because of the service i get when i call to get assistance. I never …
I hope nobody or neighborhood has to use this company’s service and go through all the trouble and inconvenience that I have been going through. …
It’s terrible when you only have one option. These guys are awful. Never had an account with them? Well, you have to mail a deposit check or bring it in. No option to pay on line. They keep if for the duration of service! Not just a year. …
Well to add to the one star reviews they drive very reckless as well speeding swerving in and out of lanes. Total disregard for anyone else on the road glad this is who you have representing your company. Truck number was 092 license plate NYJ3522.