They will extort you for a massive deposit (because moving/living in Harrisonburg isn’t already expensive enough) and will make no attempt to work with you to resolve any issues that come up that aren’t of your own making.
Wish I could give zero stars. Told me my deposit would “X” amount of money over the phone, went in with a check written for that amount to find out the deposit is actually double. Either they were lying or they’re just extremely disorganized – honestly I don’t know which one is more disappointing.
In the 30 odd years I’ve lived in Harrisonburg, I can count on one hand the number of times we lost power…it was all weather-related, but we never went more than an hour without electricity. During a noreaster a few years back, my family …
Crazy, they don’t give or discount the bill payment from deposit if you are late one month on a year that’s ridiculous. So now they have my money one more year just because didn’t pay one single payment on time on a year.
Would be a good idea to report it to the city or maybe TV station.
This MONOPOLY will STEAL your $150 Deposit if your service has a Late Fee within 12 months of setting up your service!!!! They say “if you have a Late Fee within the first 12 Months the Account Resets and you no longer have a Deposit”. So …
Tony, who is one of their (I believe) engineers, is amazingly kind. Loved the guy when he came out as he was not only kind but helpful and accommodating as well. Also, have never had an issue with them although I am not a renter and that appears to be a significant factor in whether you are satisfied or not with this company.
The company as a whole has never done me wrong, I pay on time in turn without issue so far they provide good service. I have witnessed on a few occasions were it seemed that some of the HEC employees needed brush up on positive customer service strategies.
Well I think they are nice people but the other people doing reviews here are kinda mad they aint paying on time lol But if someone types in all caps just means how stressed they for that readon it ia their fault and not the companies
a basic need service and they don’t care, the energy bill is getting higher and higher, it’s winter instead of helping they hurt the families of Harrisonburg. 👎👎👎👎👎 …
Horrible company with horrible employees.
My experiences there have been excellent. The staff is very kind and helpful.
I have always had prompt and friendly service provided for me
Much more pleasant experience to set up electricity service than setting up water and sewage in Harrisonburg.
They will extort you for a massive deposit (because moving/living in Harrisonburg isn’t already expensive enough) and will make no attempt to work with you to resolve any issues that come up that aren’t of your own making.
Wish I could give zero stars. Told me my deposit would “X” amount of money over the phone, went in with a check written for that amount to find out the deposit is actually double. Either they were lying or they’re just extremely disorganized – honestly I don’t know which one is more disappointing.
In the 30 odd years I’ve lived in Harrisonburg, I can count on one hand the number of times we lost power…it was all weather-related, but we never went more than an hour without electricity. During a noreaster a few years back, my family …
Crazy, they don’t give or discount the bill payment from deposit if you are late one month on a year that’s ridiculous. So now they have my money one more year just because didn’t pay one single payment on time on a year.
Would be a good idea to report it to the city or maybe TV station.
This MONOPOLY will STEAL your $150 Deposit if your service has a Late Fee within 12 months of setting up your service!!!! They say “if you have a Late Fee within the first 12 Months the Account Resets and you no longer have a Deposit”. So …
Tony, who is one of their (I believe) engineers, is amazingly kind. Loved the guy when he came out as he was not only kind but helpful and accommodating as well. Also, have never had an issue with them although I am not a renter and that appears to be a significant factor in whether you are satisfied or not with this company.
The company as a whole has never done me wrong, I pay on time in turn without issue so far they provide good service. I have witnessed on a few occasions were it seemed that some of the HEC employees needed brush up on positive customer service strategies.
Well I think they are nice people but the other people doing reviews here are kinda mad they aint paying on time lol But if someone types in all caps just means how stressed they for that readon it ia their fault and not the companies
a basic need service and they don’t care, the energy bill is getting higher and higher, it’s winter instead of helping they hurt the families of Harrisonburg. 👎👎👎👎👎 …