Priding ourselves on a tradition of excellent service, HUECU provides a complete line of services for all your financial needs. HUECU exclusively … See more
Harvard University Employees Credit Union Reviews ( 43 )
(Translated by Google) I have been a member of Employee Harvard credit union for 29 years because they give good service and good benefits and I am very satisfied with it. …
(Translated by Google) I love Credit Union 😊 very special people who explain very clearly any process that financially benefits me and my family. Johana Montalvo and Daisy Familia have helped us a lot; we will live forever very grateful …
Continued to bill me after I paid off my loan and then dealing with customer service they requested me to call back with no direct line, I spent a total of 2 hours on hold with no resolution, the girl I spoke too was condescending and rude, I will be closing out my accounts
Their advertise the shared branching co-op logo but charge $2.50 at the ATM. Dishonest to steal from shared branching members, I was robbed $2.50 from this co-op location beware!
This bank has the worst customer service and online services ever , they always finds a clever way to not post your payment on time so they can charge you for late fee , that happened to me 3 times . Anyone that have an account with them better watch out. that’s what I call STOLIN in suit
“HUECU came through for me when all hopes had been lost. I thought I would have to reject my offer of admission into Harvard Kennedy School since I could not afford tuition but I began a process of educational loan from HUECU and in a short while my request was processed and approved. Thank you HUECU. Sincerely Proud HUECU member”
“HUECU is not a bank but and experience, it is a coffee shop filled with friendly people that will help you address any financial need. As a student from abroad, finding a bank that makes sure you feel comfortable and taken care of, is …
“My experience has been more than amazing with the credit union. I am an immigrant with less than two years of credit history. It was extremely easy to open the account. The branch manager helped me with a letter for address verification for getting an Amex. The mortgage experience was also very smooth. Overall very happy with HUECU”
The most incompetent financial service institution; it would be foolish to trust them with your money. Any basic service you would expect, they either screw up or don’t offer altogether. Want to withdraw your funds? Not possible. Want to know what your credit card terms are? Nobody knows. Stay away.
There is a reason that I moved my accounts here and stayed: they are great! Bed dissing them for all my banking needs for twenty years, including loans and mortgages. My son’s have their accounts there.
My interactions with this bank have been nothing but frustrating. And finally, the icing on the cake came this weekend when they went offline for 4 days….4 days!….so some upgrade that did absolutely nothing to get them on par with any other bank operating in the modern era. I’m just done with them.
Such kind and helpful people. Doesn’t feel like a typical financial institution – more like a community organization. Am going to miss HUECU when I graduate!
“HUECU has always been incredibly helpful and easy to work with. Its the only bank account I have and my mortgage is there too. The convenience of having a branch at Harvard Chan School of Public Health adds a huge convenience factor. I look forward to Lisa and Rebecca coming back.”
This a a great credit union. I’ve banked here for years, including two mortgagees, and the staff are always knowledgeable and helpful. They have a new system where when you come in there is a greater who asks you what you need help with …
Sophia at the HUECU counter told me that my credit card has no interest. It turns out that she lied to me. I just found out that I have been paying so much interest on their credit card. I could have paid it off way before this but I was …
My service today was truly excellent today. A customer service rep helped me reverse some INSF fees on my account and during a pandemic and one of the most stressful times of the year, I can’t tell you how much it means to me. I didn’t have …
This bank has been nothing but trouble since I payed off my vehicle loan. Lured me in with great loan rates and then have hit me with fees at. every. possible. juncture. …
Personal approach to banking. I always get someone on the phone within a matter of minutes if not sooner. Great customer service. Could benefit from expanding their ATM network as well as enabling international money transfers without coming into a branch.
Since I signed up as a freshman in 2003, I always had good experiences with this noble institution. They helped me learn more about saving and always treated me kindly. The benefit of having ATM fees refunded each month remains my favorite credit union superpower.
Really bad option if you ever travel internationally. I’ve been working abroad for a year and I’ve never been able to buy airline tickets with their debit card. Moreover, they keep freezing my card even though I change my address when I …
I cannot say enough good things about my Mortgage experience with my credit union. I am really happy to be a part of this benefit. I worked with Daisy Familia who is an outstanding loan officer. I shopped around before I remembered my …
“I will always be grateful to HUECU as you have been there for me during the most challenging ebbs and flows of my life. I joined HUECU very soon after graduating medical school at the beginning of my internship at MGH. You continue to have …
Thank you for being true to your mission. About eight years ago I did not have any credit history and so no bank would take a chance on me. But when I walked into your office at MGH all that changed. Your staff educated me and came up with …
had a terrible series of interaction with HUECU. First of all, without submitting an application, they checked our credit report, so beware! second, for a pre-approval, they can’t use that credit report, so they need to do another credit …
Poor advice and service. I moved out of state leaving a large sum of money in my account, and later withdrew most of it to purchase a home. I was not informed of a minimum balance requirement at that time. I left a nice sum in savings …
I submitted a mortgage pre-approval application last Thursday and heard nothing back until now (the end of Tuesday). The system said someone will contact me within two business days. I understand there are busy times but it’s better to …
I have a huge gratitude for HUECU and it’s members. Being an international student the process with The US banking system was alien to me which was a cause of lot of anxiety and inhibitions. But the constant support from HUECU support team …
We have had an amazing experience working with HUECU for the mortgage on our first home. Daisy Familia has been absolutely wonderful: friendly, knowledgeable, responsive. Daisy and the underwriting team worked through our application very …
UPDATE: I am updating my review to reflect that fact that HUECU reached out to me and seem to have genuinely tried to understand and solve the problem I experiences with their card. They refunded me international phone call charges and …
Worst bank ever, two locations that are extremely inconvenient. Worst customer service ever, they literally work like snails. Pain to get into my bank account. All in all there is nothing really better in this bank then in any other, its …
(Translated by Google) I have been a member of Employee Harvard credit union for 29 years because they give good service and good benefits and I am very satisfied with it. …
(Translated by Google) I love Credit Union 😊 very special people who explain very clearly any process that financially benefits me and my family. Johana Montalvo and Daisy Familia have helped us a lot; we will live forever very grateful …
Good experiences
Great credit union
Lovely palace for study
Timely response, and a very helping staff.
“More than 20 years of trust, responsiveness, and development”
The only bank I’ve ever been to that doesn’t do cashier’s checks
Worst bank ever once i pay off I’m leavinggg fastest EXIT
Great service by Robert from the support center when I was struggling with an online application. Thank you HUECU!
Terrible service I called multiple times just to speak to someone and the was asking irrelevant questions when he had all my information
I’m a big fan of HUECU. Excellent in-person service both in Harvard Square and Longwood.
Never had a bad experience at HUECU, nothing but love for the hardworking employees!
Continued to bill me after I paid off my loan and then dealing with customer service they requested me to call back with no direct line, I spent a total of 2 hours on hold with no resolution, the girl I spoke too was condescending and rude, I will be closing out my accounts
HUECU has all the products and services I want, but it’s the friendly, knowledgeable employees who have made me a loyal member : )
Their advertise the shared branching co-op logo but charge $2.50 at the ATM. Dishonest to steal from shared branching members, I was robbed $2.50 from this co-op location beware!
This bank has the worst customer service and online services ever , they always finds a clever way to not post your payment on time so they can charge you for late fee , that happened to me 3 times . Anyone that have an account with them better watch out. that’s what I call STOLIN in suit
“HUECU came through for me when all hopes had been lost. I thought I would have to reject my offer of admission into Harvard Kennedy School since I could not afford tuition but I began a process of educational loan from HUECU and in a short while my request was processed and approved. Thank you HUECU. Sincerely Proud HUECU member”
“HUECU is not a bank but and experience, it is a coffee shop filled with friendly people that will help you address any financial need. As a student from abroad, finding a bank that makes sure you feel comfortable and taken care of, is …
“My experience has been more than amazing with the credit union. I am an immigrant with less than two years of credit history. It was extremely easy to open the account. The branch manager helped me with a letter for address verification for getting an Amex. The mortgage experience was also very smooth. Overall very happy with HUECU”
The most incompetent financial service institution; it would be foolish to trust them with your money. Any basic service you would expect, they either screw up or don’t offer altogether. Want to withdraw your funds? Not possible. Want to know what your credit card terms are? Nobody knows. Stay away.
There is a reason that I moved my accounts here and stayed: they are great! Bed dissing them for all my banking needs for twenty years, including loans and mortgages. My son’s have their accounts there.
I am impressed with HUECU’s professional service!
My interactions with this bank have been nothing but frustrating. And finally, the icing on the cake came this weekend when they went offline for 4 days….4 days!….so some upgrade that did absolutely nothing to get them on par with any other bank operating in the modern era. I’m just done with them.
Such kind and helpful people. Doesn’t feel like a typical financial institution – more like a community organization. Am going to miss HUECU when I graduate!
“HUECU has always been incredibly helpful and easy to work with. Its the only bank account I have and my mortgage is there too. The convenience of having a branch at Harvard Chan School of Public Health adds a huge convenience factor. I look forward to Lisa and Rebecca coming back.”
This a a great credit union. I’ve banked here for years, including two mortgagees, and the staff are always knowledgeable and helpful. They have a new system where when you come in there is a greater who asks you what you need help with …
Sophia at the HUECU counter told me that my credit card has no interest. It turns out that she lied to me. I just found out that I have been paying so much interest on their credit card. I could have paid it off way before this but I was …
My service today was truly excellent today. A customer service rep helped me reverse some INSF fees on my account and during a pandemic and one of the most stressful times of the year, I can’t tell you how much it means to me. I didn’t have …
This bank has been nothing but trouble since I payed off my vehicle loan. Lured me in with great loan rates and then have hit me with fees at. every. possible. juncture. …
Personal approach to banking. I always get someone on the phone within a matter of minutes if not sooner. Great customer service. Could benefit from expanding their ATM network as well as enabling international money transfers without coming into a branch.
Since I signed up as a freshman in 2003, I always had good experiences with this noble institution. They helped me learn more about saving and always treated me kindly. The benefit of having ATM fees refunded each month remains my favorite credit union superpower.
Really bad option if you ever travel internationally. I’ve been working abroad for a year and I’ve never been able to buy airline tickets with their debit card. Moreover, they keep freezing my card even though I change my address when I …
I cannot say enough good things about my Mortgage experience with my credit union. I am really happy to be a part of this benefit. I worked with Daisy Familia who is an outstanding loan officer. I shopped around before I remembered my …
“I will always be grateful to HUECU as you have been there for me during the most challenging ebbs and flows of my life. I joined HUECU very soon after graduating medical school at the beginning of my internship at MGH. You continue to have …
Thank you for being true to your mission. About eight years ago I did not have any credit history and so no bank would take a chance on me. But when I walked into your office at MGH all that changed. Your staff educated me and came up with …
had a terrible series of interaction with HUECU. First of all, without submitting an application, they checked our credit report, so beware! second, for a pre-approval, they can’t use that credit report, so they need to do another credit …
Poor advice and service. I moved out of state leaving a large sum of money in my account, and later withdrew most of it to purchase a home. I was not informed of a minimum balance requirement at that time. I left a nice sum in savings …
I submitted a mortgage pre-approval application last Thursday and heard nothing back until now (the end of Tuesday). The system said someone will contact me within two business days. I understand there are busy times but it’s better to …
I have a huge gratitude for HUECU and it’s members. Being an international student the process with The US banking system was alien to me which was a cause of lot of anxiety and inhibitions. But the constant support from HUECU support team …
We have had an amazing experience working with HUECU for the mortgage on our first home. Daisy Familia has been absolutely wonderful: friendly, knowledgeable, responsive. Daisy and the underwriting team worked through our application very …
UPDATE: I am updating my review to reflect that fact that HUECU reached out to me and seem to have genuinely tried to understand and solve the problem I experiences with their card. They refunded me international phone call charges and …
Worst bank ever, two locations that are extremely inconvenient. Worst customer service ever, they literally work like snails. Pain to get into my bank account. All in all there is nothing really better in this bank then in any other, its …