I love Hastings Mutual Insurance Company. They’re by far the best insurance company I worked with for my trucking business. Anytime I have any issues as far as dealing with claims or billing they’re there to help. This company really cares about people. I’ll always recommend them!
I have been with this insurance company for many years. Auto, home owners and rental. Claims were filed for home and rental damage and they settled very quickly. Very Happy!!
awful company got into accident.5 weeks later still do not have insurance check not to mention got a bill insurance went up and charged me for the next 2 months and I don’t even have the car..
We had them for insurance and they will fight you every step of the way and make you life hell when you have something really bad happen, there prices were low for my husband but high for me…..I have never had issues they just run high for women I guess.
Worse inc ive ever delt with looking for a new company take money out of my account when they want come up with all kinds of ammounts different amount each time and doubled my amount this month never again hasting mutual
Worst company I have dealt with hours on the phone with no results. Do not recommend. There is a reason their rating is so low. They are a little cheaper but you get what you pay for. Stay away
I was involved in an accident caused by hasting insured he desyroyed my car and several others i injured hired an attorney and after sending demand letter 6 weeks later no response after reading your reviews i look for you to drag this out …
My dad wrote a letter to the president of your company and didn’t get a response. So Y would I think you could help.He has switched all his policies!!!!
A week after I was hit by a Hastings Mutual insured. I still had no claim number, no one would return my calls or emails.
VERY FRUSTRATING COMPANY TO DEAL WITH!
Never recieved a call back and called multiple times each day. Had the the first claim in 20 years with them and it’s been 3 weeks and counting and still have no word on my money.
I was insured by hastings 14 plus years not one claim they said they wanted to take pictures of my home to update their records they came out took their pictures couple months later they called saying insurance would not insure my garage I …
Currently have a claim with them and have left several phone msgs and email without a response after 3 days. In my opinion that is very poor and unacceptable customer service. I will not recommend Hastings to anyone I know.
Horrible customer service. I stopped in to drop off paperwork,they treated me like a criminal. I was forced to wait in a glass room on a ninety degree day for twenty minutes before my claim adjuster would allow me inside. I am currently looking for an insurance company that cares about their customers.
Hastings Mutual has proven time and time again their dedication to our agency and our customers. Barnum-Brown Insurance is proud to represent Hastings Mutual.
Worst car insurance I’ve ever had. Been with them for 3 years.. just now deciding to give me problems over an accident I wasn’t at fault for back in October. Can’t wait to find another company.
I was hit by another car and was not at fault. It’s been a nightmare getting my reimbursement for my car being totaled and wage loss. Impossible to get a hold of ‘claims specialists’ and they are still charging me even after I switched insurance companies!
Been trying to get ahold of them for a claim, Indian call center, every question they refer you back to the same 800 number which is never answered. BEWARE IF YOU GET HIT BY ANYONE WITH THIS BOGUS COMPANY.
Been a customer with Hastings Mutual for 17 years, never has my liability policy been out of force but I have been late on my payment and to my customers that are listed on my policy they receive a cancelation notice then instead of …
If I could rate them lower I would. I hope that no one has a claim with them. The adjusters are rude and do not return phone calls when you have a claim. They also try to strong arm you by gaslighting.
This company does not report you have insurance with them. This will damage your insurance credit report and if you switch to another company they will want to put you on high risk. Who cares about insurance they damage you in other ways. Strong avoid recommendation.
Same as the other comments, this company must be under new management. I have been with them for over 15 years and have had great service, but now can’t get any call backs over an issue with their billing. IT’S BEEN 3 MONTHS! I do see your quick to respond to these posts so hoping you’ll call now.
This is the worst company, I had a crash with a person who was insured by hasting mutual. I’ve submitted all the evidences and still find an alibi to evade the responsibility. …
We’ve worked with Hastings for almost 20 years and are very pleased with our experience. Great company, great people, products are a good fit for many customers.
If this is your company, make sure you NEVER have to use them. Turned in 2 deer accidents…… Not at fault, and they sent us a letter of non renewal. They like your money until THEY have to pay. FYI ZERO at fault accidents.
Awful experience. Unethical business practices. They refuse to discuss facts or have a conversation with my husband. It causes us a lot of stress. They not only deny damage to our property, they refuse to discuss our information and documents. A two star review shows they are awful to deal with.
Nothing lower than 1 star? Hit by one of their insured, dragged out claim for 2+ months. their insured admitted fault and was ticketed. When finally almost paid off shorted a car payment in settlement (made 2 payment for a totaled car.
Wont contact us now, Wisconsin office of insurance commissioner will receive a complaint!
I’ve had a home owners policy with them for 13yr. Feb 4 th2018 there was a fire that destroyed my home I have never before filled a claim before they called to day to tell me my claim was denied I ask why they told me because I wasn’t there …
Very Happy with Hasting Mutual I’ve used them for many years. I had a couple different Agents Wayne Uckle and Don from the Market Place in Dexter Mi. Both very helpful and prompt. …
My adjuster is Tom Hayden…I was hit by a tornado on 7/4/19 .I still have wasn’t received any money . I was told by the company they you have to remove the trees from the buildings so we can do a good estimate,we pay 100% for this …
I have had two claims with Hastings in the past 6 months. Both adjusters, Meritt Weiler and Tami Dickinson were very responsive. Both claims were handled fairly.
I have no good words to say! I’ve never been hurt at work in my life! Started working on the farm 31 years ago when I was 6. My workplace had them as workmans Comp ins carrier. They have been nothing but rude and violated my rights from day …
This place is a joke and the other reviews are proof of that. I have been forced to deal with Tylene Cooley at Hastings because their client (cleaning company in Madison WI) illegally entered my apartment and took my belongings. The value …
Had them for 2 years, inquired about adding additional insurance and they refused to renew my policy even after I paid in advance. Said it raised flags???? Rude and unprofessional. Read the reviews this company will set you back even if you never have had any claims like myself . 1 star reviews are accurate
We had a fire on January 22,2019. We have been mislead and misinformed since day one by our adjuster. Not even 2 months in and we are being told by someone who was at our house one time, that because it has been fogged and sealed, it is now …
This insurance company is ridiculous!!!! They do not deserve 1 star. My daughter was in an accident with this company’s policy holder and I have called and left message after message for them to return my calls and nothing back!!! There …
Also as an insurance agent, I have put many clients with Hastings Mutual plus have my own personal insurance with them. I’ve had claims and they have all been handled promptly and in a professional manner.
Hit by Hastings insured person. He was drunk and arrested. Hastings has moved us through 4 adjusters. Police report shows all fault on the drunk driver. Settlement amount was a joke for what my we went through and the surgeries. If you are …
We have worked with Hastings for 40+ years. They have demonstrated their stability, commitment to their customers and exceptional service consistently during that time. A great company to do business with!
Bad Company, Bad company, Bad Company. I was in an accident that was not my fault. I have a pristine dodge ram that I took excellent car of and it cost quite a bit of $. I got the repair bill from the auto place that I was going to have fix …
wonderful! Stressful process having a house fire, but Mike Raymond (our adjuster) was very responsive and easy to work with. At the end of the day, this company gave me my home back. Mike referred my Husband and I to the restoration …
Had an auto and renters policy bundled through Hastings. Thought that I was making my payments for both. Turned out I was only making payments on my renters insurance while not receiving any bills for my auto insurance. My auto insurance …
Hastings Mutual is a wonderful Company! Our family has been an agency with them since 1993. The products they offer and the services they provide always exceed our expectations 🙂 Insurance by Ivey and Brown is happy to represent them as a company, and also to insure our family and friend with them!
I filed a claim with Hastings Mutual because a contractor whom they insure breached his contract and performed such poor work that it resulted in $35,000 of damage to my home. Despite having cameras on site, eight months of text message …
Please stay as far away as possible. Just like the previous comment from Sonya I have been in accident with this insurance companies policy holder and same exact situation, no calls back, 2 weeks and still no adjuster to look at my car. No …
Currently insured with this wonderful company. I have never had any issues in dealing with the company; when I do need to call in, I am taken care of very quickly; thus the 5 star rating. I Would Definitely recommend Hastings to others.
Way over priced. They ended up still charging me after I cancelled. It was a over month long ordeal to try to get my $800 back from them. Also, not to mention they do bi-monthly payments which is horrible to budget for. Steer clear of this …
Extremely poor service. Moved into a new home and had the local rep for this company come to my home on three different occasions to take photos for the policy. Paid for the first month no problem and had automatic payments set up every …
I have been with hastings since 2005 and just got a call from my rep saying they were cancelling my insurance. 3 small dear hits and no at fault accidents since 2011. Paid more in insurance than they paid in repairs. Do not recommend. Big scam!!
I have been a policy holder for car and auto for over 20 years. Affordable rates, great customer service, friendly people and on the few times I have needed insurance help they were always FAST and very helpful to resolve my home or auto …
I have had many different Ins. Co. in the past 50 yrs., Hastings is the worst!!!
I had never had a claim with ins.. Until my truck got backed into and not …
Since they have transitioned to a new website it has been a Nightmare!!!!!!! Making a payment online or over the phone is very difficult since the change. The information for the account on the website is not correct and we are not …
Superb… Fair Priced.. Top Rated Insurance Company. Amazing staff always there to help. We were with them for over 15 years. Moving our business out of their territory. Do not hesitate to use them…!
I had someone back into my parked car who had Hastings Insurance. The insurance adjuster, Ms. Waite gave very good customer service. She answered her phone and returned phone calls promptly throughout the entire process. And she settled with me very quickly. Excellent service!
As an insurance agent, I’ve put many clients with Hastings Mutual. They have handled hundreds of claims for our clients with no complaints. They are also easy to get a hold of for any questions. I trust them so much that I put my in-laws home and auto policy with them.
Hello, “dear and helpful insurance”. Your agent, especially Morgan should be fired. She hanged on me few times, didn’t listen to me and did the opposite I asked. When I said that I have “hit and run”, and I sent the cameras, the pictures of …
They may be polite but bhs and hastings mutual doesnt cover claims when you have one. They will low ball your estimate so it’s under your deductible. Paid them for 5 years and couldnt get approved on roof repair. It would be better to find cheaper insurance and save some money for your own repairs.
Thank you to Andrea Vrahnos who is not only knowledgeable, quick to resolve an issue, but provides useful, constructive feedback, is very detailed, honest, specific, but most importantly, her costumer service is ALWAYS exceptional! She …
We had an employee rear end another vehicle and the claim was paid in full in just a couple of weeks. Prior to that an air compressor under tow was damaged in transport and again they paid it in full in just two weeks. Our company with …
Wretched experience. The person that hit my car has this company, and nothing involving this company is going well.
After the claim was submitted, I had to wait half a week before anyone from this …
Hi Hastings.
Extremely poor service. Moved into a new home and had the local rep for this company come to my home on three different occasions to take photos for the …
The representative was very polite but not helpful at all. Trying to get a refund check issued in a different name because the insured is deceased should not be impossible. We would just like to get it resolved now, not wait 3 years then pursue it through the State.
I have been an Agent with Hastings for 15 years and love this company. They employ extremely knowledgeable and friendly underwriters. They place a high value on their commitment and relationship with their appointed independent agents. I …
Read the reviews and make an informed decision about this company. Notice most of the good reviews are from people who are paid to sell their products and the bad from people who’ve dealt with them. My vehicle was hit by someone they …
I am shocked at some of the negative reviews. Hastings paid to replace my roof TWICE in a five year period due to hail damage. The claims process both times was incredibly easy; one call to the claims rep (no one came to inspect either …
If I could give zero stars I would. After a traumatic car accident in which I was sitting parked at a light and was hit out of no where by a car going 45 MPH I was shaken up. It was my first experience filing an insurance claim, and every …
I am dumping Hastings mutual insurance because of the many mistakes they have made with my insurance account with them. I have had insurance with them close to 10 years. Several years ago I discovered the insurance for my primary home was …
Terrible. Frustrating. I’m still trying to resolve a claim from hail damage from a storm in Sister Lakes in June. I wish I could post a photo of the damage. The report (which I never received) stated there was no visible damage. You mean …
Shockingly antiquated. Won’t provide any information when I call their headquarters. Can’t login to the website and am told i HAVE to contact “my agent” for my policy information. My agent has limited business hours and is not open on …
Horrible!! Their insurer, Rear ended me, I have had to contact a lawyer to get anything done! Amber Taylor and Andrea Quarnstrom, we’re rude and failed to do their job! Disgusting people and horrible company!!! I do not recommend!!!
I have had my autos, 3 homes and an umbrella policy with Hastings for many years. I had a claim for wind damage to the roof of my home and they took care of it without issue. The adjuster went so far as to replace the entire roof, even …
Filed a claim and worked with Angela Miller. She helped us along the way, efficiently completed and asked for information! Excellent communication and overall experience with Angela and Hastings Mutual.
Hastings saved our business years ago when we had a catastrophic fire. We had money in our hands within days. They worked with us to restore/replace buildings and contents. We have Hastings still for coverage on our home, vacation home and …
Hastings Mutual Insurance Co. has handled my insurance needs, both my auto and my homeowner’s policies, for many years and I’ve never had a problem with them. They’re a great insurance company!
Our car was rear-ended and totaled by a distracted driver. Hastings Mutual gave us a great payment for our totaled out car. They were very easy to work with and very fair in their payment.
Terrible car insurance. Took a month for them to give a check for a truck that they undervalued. My family has 5 vehicles on the same insurance and will definitely be moving on after this claim.
I am trying to cancel a policy with them and I am on my 4th attempt for someone to help me. I have been disconnected 4 times? I am guessing that if I was trying to buy a policy that someone would be willing to help me. Just assures us that we are doing the right thing by canceling with Hastings.
First of all l am negligent in writing a timely review as Hastings took care of me in 2021 while I worked with Tony Meyers in having a new roof put on my home. Initially Hastings discussed doing a repair but after my roofing contractor …
It’s been 3 months since your client hit me, first a check went to wrong address, then it got voided ! The adjuster wants me to drive around with different color paint on my car. When your customer was fully insured and my car is new! Hope we can get this fixed soon!! Still awaiting for someone to fix this mess !
It took 10 days for them to come and visit the site we got flooded because of the roof vent, This company never paid for the claim and said we will not cover the claim under your policy, Please do not buy any commercial policy from this …
I’ve been with Hastings Mutual for a number of years insuring vehicles, apartments and homes. They are by far one of the best insurance companies to work with. Highly recommend.
This is the worst insurance company I’ve ever commercially used , they try to crawl out of any claim , simple crack windshield claim was unbelievable hard to process. Good luck if you use these clowns. If you end up having a claim they …
Great service and Amazing price, thank Mr.Haysam
I love Hastings Mutual Insurance Company. They’re by far the best insurance company I worked with for my trucking business. Anytime I have any issues as far as dealing with claims or billing they’re there to help. This company really cares about people. I’ll always recommend them!
I have been with this insurance company for many years. Auto, home owners and rental. Claims were filed for home and rental damage and they settled very quickly. Very Happy!!
Nice people
Best in business
Great Company!
Easy to work with!
Good insurance
Work
Great place to work.
GREATEST FIELD REPRESENTATIVE EVER
Excellent company to work with!!!
To a place to work in insurance
40 years with Hastings
Friendly and helpful
Worst Insurance company in Michigan
hastings mutual is either incompetant or uncaring or both
If you are looking for poor customer service, this is the place.
Great to deal with, very nice and quick to respond.
Best insurance company around!
easy to use and easy to train new employees to use.
They come off as absolutely clueless just trying to get a quote.
Great place to work. Great people.
VERY USER FRIENDLY SITE, COMPANY VERY HELPFUL AND PROFESSIONAL TO DEAL WITH.
Fantastic insurance company
A financially sound, local company that has been in business for over 130 years.
Wow the wait to get a hold of someone to get a quote is ridiculous!! I think 🤔 I will move on to a company that will actually answer their phone! …
called 4 times, kept getting hung up on. Tried online, kept getting nowhere. Terribly bad customer service.
Great carrier, great field rep. Always there when we have questions or issues.
My experience with this company has been excellent. The people there are the heart of the company.
Friendly staff, Midwest values. This is an excellent company and extremely fair with their prices and service.
Charged me after canceling. They are insurance thieves. I should of checked their reviews first.
Auto Adjuster horrible. Would never recommend this company to anyone. They are not out to help you or care for you! Worst experience of my life!!!!!!!
THIS IS BY FAR THE WORST PLACE TO LIVE BY. THERE IS ALWAYS SOME KIND OF LOUD NOISE COMING FROM THERE. LIKE NOW ITS A STUPID BELL. 45 MINUTES NOW.
awful company got into accident.5 weeks later still do not have insurance check not to mention got a bill insurance went up and charged me for the next 2 months and I don’t even have the car..
This company really cares about their customers! Their rates are very good and they pay their claims quickly!
Courteous, Knowledgeable staff; Excellent products; Great Agents; Michigan Based Hometown Company !!
One of my all time faves…Kokomo Hacienda did not disappoint!
Great Company I’ve been working with them in partnership for the past 30 YEARS.
I have had Hasting Ins for over 20 and have represented them just as long!
They are Remarkable
We had them for insurance and they will fight you every step of the way and make you life hell when you have something really bad happen, there prices were low for my husband but high for me…..I have never had issues they just run high for women I guess.
Love Ken Lollar & Denise Bancroft, Ken visits our office regularly and is always helpful & Denise is the best farm underwriter ever !!!
Excellent midwest Company! Focusing on the customers needs. I am very happy with their ease to do business with local agents
Worse inc ive ever delt with looking for a new company take money out of my account when they want come up with all kinds of ammounts different amount each time and doubled my amount this month never again hasting mutual
Great people to deal with and exceptional premiums. Everyone I know that has them, love them. A good company to do business with.
Worst company I have dealt with hours on the phone with no results. Do not recommend. There is a reason their rating is so low. They are a little cheaper but you get what you pay for. Stay away
*BEAWARE* Selling your house results in Hastings mutual dropping a 25 year no claims customer.
This company discriminates against drivers over the age of 70 in Illinois. If your over age 70 they won’t insure your vehicles.
They have been a great insurance company for our agency and have always done a great job on claims and service for their clients.
I was involved in an accident caused by hasting insured he desyroyed my car and several others i injured hired an attorney and after sending demand letter 6 weeks later no response after reading your reviews i look for you to drag this out …
My dad wrote a letter to the president of your company and didn’t get a response. So Y would I think you could help.He has switched all his policies!!!!
A week after I was hit by a Hastings Mutual insured. I still had no claim number, no one would return my calls or emails.
VERY FRUSTRATING COMPANY TO DEAL WITH!
I have represented Hastings Mutual for 20 years and had a lot of positive experiences and glad to work with them.
Never recieved a call back and called multiple times each day. Had the the first claim in 20 years with them and it’s been 3 weeks and counting and still have no word on my money.
I was insured by hastings 14 plus years not one claim they said they wanted to take pictures of my home to update their records they came out took their pictures couple months later they called saying insurance would not insure my garage I …
Currently have a claim with them and have left several phone msgs and email without a response after 3 days. In my opinion that is very poor and unacceptable customer service. I will not recommend Hastings to anyone I know.
We have been doing business with Hastings Mutual for over 20 years. They are ethical and responsive in their claims handling.
Horrible customer service. I stopped in to drop off paperwork,they treated me like a criminal. I was forced to wait in a glass room on a ninety degree day for twenty minutes before my claim adjuster would allow me inside. I am currently looking for an insurance company that cares about their customers.
Hastings Mutual has proven time and time again their dedication to our agency and our customers. Barnum-Brown Insurance is proud to represent Hastings Mutual.
Worst car insurance I’ve ever had. Been with them for 3 years.. just now deciding to give me problems over an accident I wasn’t at fault for back in October. Can’t wait to find another company.
I was hit by another car and was not at fault. It’s been a nightmare getting my reimbursement for my car being totaled and wage loss. Impossible to get a hold of ‘claims specialists’ and they are still charging me even after I switched insurance companies!
Been trying to get ahold of them for a claim, Indian call center, every question they refer you back to the same 800 number which is never answered. BEWARE IF YOU GET HIT BY ANYONE WITH THIS BOGUS COMPANY.
Been a customer with Hastings Mutual for 17 years, never has my liability policy been out of force but I have been late on my payment and to my customers that are listed on my policy they receive a cancelation notice then instead of …
If I could rate them lower I would. I hope that no one has a claim with them. The adjusters are rude and do not return phone calls when you have a claim. They also try to strong arm you by gaslighting.
This company does not report you have insurance with them. This will damage your insurance credit report and if you switch to another company they will want to put you on high risk. Who cares about insurance they damage you in other ways. Strong avoid recommendation.
Same as the other comments, this company must be under new management. I have been with them for over 15 years and have had great service, but now can’t get any call backs over an issue with their billing. IT’S BEEN 3 MONTHS! I do see your quick to respond to these posts so hoping you’ll call now.
This is the worst company, I had a crash with a person who was insured by hasting mutual. I’ve submitted all the evidences and still find an alibi to evade the responsibility. …
We’ve worked with Hastings for almost 20 years and are very pleased with our experience. Great company, great people, products are a good fit for many customers.
If this is your company, make sure you NEVER have to use them. Turned in 2 deer accidents…… Not at fault, and they sent us a letter of non renewal. They like your money until THEY have to pay. FYI ZERO at fault accidents.
Awful experience. Unethical business practices. They refuse to discuss facts or have a conversation with my husband. It causes us a lot of stress. They not only deny damage to our property, they refuse to discuss our information and documents. A two star review shows they are awful to deal with.
Nothing lower than 1 star? Hit by one of their insured, dragged out claim for 2+ months. their insured admitted fault and was ticketed. When finally almost paid off shorted a car payment in settlement (made 2 payment for a totaled car.
Wont contact us now, Wisconsin office of insurance commissioner will receive a complaint!
I’ve had a home owners policy with them for 13yr. Feb 4 th2018 there was a fire that destroyed my home I have never before filled a claim before they called to day to tell me my claim was denied I ask why they told me because I wasn’t there …
Very Happy with Hasting Mutual I’ve used them for many years. I had a couple different Agents Wayne Uckle and Don from the Market Place in Dexter Mi. Both very helpful and prompt. …
My adjuster is Tom Hayden…I was hit by a tornado on 7/4/19 .I still have wasn’t received any money . I was told by the company they you have to remove the trees from the buildings so we can do a good estimate,we pay 100% for this …
I have had two claims with Hastings in the past 6 months. Both adjusters, Meritt Weiler and Tami Dickinson were very responsive. Both claims were handled fairly.
I have no good words to say! I’ve never been hurt at work in my life! Started working on the farm 31 years ago when I was 6. My workplace had them as workmans Comp ins carrier. They have been nothing but rude and violated my rights from day …
This place is a joke and the other reviews are proof of that. I have been forced to deal with Tylene Cooley at Hastings because their client (cleaning company in Madison WI) illegally entered my apartment and took my belongings. The value …
Had them for 2 years, inquired about adding additional insurance and they refused to renew my policy even after I paid in advance. Said it raised flags???? Rude and unprofessional. Read the reviews this company will set you back even if you never have had any claims like myself . 1 star reviews are accurate
We had a fire on January 22,2019. We have been mislead and misinformed since day one by our adjuster. Not even 2 months in and we are being told by someone who was at our house one time, that because it has been fogged and sealed, it is now …
This insurance company is ridiculous!!!! They do not deserve 1 star. My daughter was in an accident with this company’s policy holder and I have called and left message after message for them to return my calls and nothing back!!! There …
Also as an insurance agent, I have put many clients with Hastings Mutual plus have my own personal insurance with them. I’ve had claims and they have all been handled promptly and in a professional manner.
Hit by Hastings insured person. He was drunk and arrested. Hastings has moved us through 4 adjusters. Police report shows all fault on the drunk driver. Settlement amount was a joke for what my we went through and the surgeries. If you are …
I have used this company for many years. Great staff. great service, great company.
We have worked with Hastings for 40+ years. They have demonstrated their stability, commitment to their customers and exceptional service consistently during that time. A great company to do business with!
Bad Company, Bad company, Bad Company. I was in an accident that was not my fault. I have a pristine dodge ram that I took excellent car of and it cost quite a bit of $. I got the repair bill from the auto place that I was going to have fix …
wonderful! Stressful process having a house fire, but Mike Raymond (our adjuster) was very responsive and easy to work with. At the end of the day, this company gave me my home back. Mike referred my Husband and I to the restoration …
Excellent insurance company, have been with them for 10 years
Had an auto and renters policy bundled through Hastings. Thought that I was making my payments for both. Turned out I was only making payments on my renters insurance while not receiving any bills for my auto insurance. My auto insurance …
Hastings Mutual is a wonderful Company! Our family has been an agency with them since 1993. The products they offer and the services they provide always exceed our expectations 🙂 Insurance by Ivey and Brown is happy to represent them as a company, and also to insure our family and friend with them!
I filed a claim with Hastings Mutual because a contractor whom they insure breached his contract and performed such poor work that it resulted in $35,000 of damage to my home. Despite having cameras on site, eight months of text message …
Please stay as far away as possible. Just like the previous comment from Sonya I have been in accident with this insurance companies policy holder and same exact situation, no calls back, 2 weeks and still no adjuster to look at my car. No …
Currently insured with this wonderful company. I have never had any issues in dealing with the company; when I do need to call in, I am taken care of very quickly; thus the 5 star rating. I Would Definitely recommend Hastings to others.
Way over priced. They ended up still charging me after I cancelled. It was a over month long ordeal to try to get my $800 back from them. Also, not to mention they do bi-monthly payments which is horrible to budget for. Steer clear of this …
Extremely poor service. Moved into a new home and had the local rep for this company come to my home on three different occasions to take photos for the policy. Paid for the first month no problem and had automatic payments set up every …
I have been with hastings since 2005 and just got a call from my rep saying they were cancelling my insurance. 3 small dear hits and no at fault accidents since 2011. Paid more in insurance than they paid in repairs. Do not recommend. Big scam!!
I have been a policy holder for car and auto for over 20 years. Affordable rates, great customer service, friendly people and on the few times I have needed insurance help they were always FAST and very helpful to resolve my home or auto …
Unable to get ahold of anyone for days. Nobody will answer the phone at this company. Upset & frustrated.
I have had many different Ins. Co. in the past 50 yrs., Hastings is the worst!!!
I had never had a claim with ins.. Until my truck got backed into and not …
Since they have transitioned to a new website it has been a Nightmare!!!!!!! Making a payment online or over the phone is very difficult since the change. The information for the account on the website is not correct and we are not …
Superb… Fair Priced.. Top Rated Insurance Company. Amazing staff always there to help. We were with them for over 15 years. Moving our business out of their territory. Do not hesitate to use them…!
I had someone back into my parked car who had Hastings Insurance. The insurance adjuster, Ms. Waite gave very good customer service. She answered her phone and returned phone calls promptly throughout the entire process. And she settled with me very quickly. Excellent service!
Haven’t had a good experience with Hastings yet. Had them for a few years and went to a more reputable company/provider. …
As an insurance agent, I’ve put many clients with Hastings Mutual. They have handled hundreds of claims for our clients with no complaints. They are also easy to get a hold of for any questions. I trust them so much that I put my in-laws home and auto policy with them.
“Zero Dollar Claim Scam”
When I signed up with an agent four years ago, I was told my homeowners …
Hello, “dear and helpful insurance”. Your agent, especially Morgan should be fired. She hanged on me few times, didn’t listen to me and did the opposite I asked. When I said that I have “hit and run”, and I sent the cameras, the pictures of …
They may be polite but bhs and hastings mutual doesnt cover claims when you have one. They will low ball your estimate so it’s under your deductible. Paid them for 5 years and couldnt get approved on roof repair. It would be better to find cheaper insurance and save some money for your own repairs.
Thank you to Andrea Vrahnos who is not only knowledgeable, quick to resolve an issue, but provides useful, constructive feedback, is very detailed, honest, specific, but most importantly, her costumer service is ALWAYS exceptional! She …
We had an employee rear end another vehicle and the claim was paid in full in just a couple of weeks. Prior to that an air compressor under tow was damaged in transport and again they paid it in full in just two weeks. Our company with …
Wretched experience. The person that hit my car has this company, and nothing involving this company is going well.
After the claim was submitted, I had to wait half a week before anyone from this …
Hi Hastings.
Extremely poor service. Moved into a new home and had the local rep for this company come to my home on three different occasions to take photos for the …
They Answer any questions you may have quickly , respond quickly and re there when you need them.
The representative was very polite but not helpful at all. Trying to get a refund check issued in a different name because the insured is deceased should not be impossible. We would just like to get it resolved now, not wait 3 years then pursue it through the State.
I have been an Agent with Hastings for 15 years and love this company. They employ extremely knowledgeable and friendly underwriters. They place a high value on their commitment and relationship with their appointed independent agents. I …
Read the reviews and make an informed decision about this company. Notice most of the good reviews are from people who are paid to sell their products and the bad from people who’ve dealt with them. My vehicle was hit by someone they …
I am shocked at some of the negative reviews. Hastings paid to replace my roof TWICE in a five year period due to hail damage. The claims process both times was incredibly easy; one call to the claims rep (no one came to inspect either …
If I could give zero stars I would. After a traumatic car accident in which I was sitting parked at a light and was hit out of no where by a car going 45 MPH I was shaken up. It was my first experience filing an insurance claim, and every …
I am dumping Hastings mutual insurance because of the many mistakes they have made with my insurance account with them. I have had insurance with them close to 10 years. Several years ago I discovered the insurance for my primary home was …
Terrible. Frustrating. I’m still trying to resolve a claim from hail damage from a storm in Sister Lakes in June. I wish I could post a photo of the damage. The report (which I never received) stated there was no visible damage. You mean …
Shockingly antiquated. Won’t provide any information when I call their headquarters. Can’t login to the website and am told i HAVE to contact “my agent” for my policy information. My agent has limited business hours and is not open on …
Horrible!! Their insurer, Rear ended me, I have had to contact a lawyer to get anything done! Amber Taylor and Andrea Quarnstrom, we’re rude and failed to do their job! Disgusting people and horrible company!!! I do not recommend!!!
I have had my autos, 3 homes and an umbrella policy with Hastings for many years. I had a claim for wind damage to the roof of my home and they took care of it without issue. The adjuster went so far as to replace the entire roof, even …
Filed a claim and worked with Angela Miller. She helped us along the way, efficiently completed and asked for information! Excellent communication and overall experience with Angela and Hastings Mutual.
Love the prices. Hands down, I’m super impressed. Affordable and hassle free.
Hastings saved our business years ago when we had a catastrophic fire. We had money in our hands within days. They worked with us to restore/replace buildings and contents. We have Hastings still for coverage on our home, vacation home and …
Hastings Mutual Insurance Co. has handled my insurance needs, both my auto and my homeowner’s policies, for many years and I’ve never had a problem with them. They’re a great insurance company!
Our car was rear-ended and totaled by a distracted driver. Hastings Mutual gave us a great payment for our totaled out car. They were very easy to work with and very fair in their payment.
Terrible car insurance. Took a month for them to give a check for a truck that they undervalued. My family has 5 vehicles on the same insurance and will definitely be moving on after this claim.
I am trying to cancel a policy with them and I am on my 4th attempt for someone to help me. I have been disconnected 4 times? I am guessing that if I was trying to buy a policy that someone would be willing to help me. Just assures us that we are doing the right thing by canceling with Hastings.
First of all l am negligent in writing a timely review as Hastings took care of me in 2021 while I worked with Tony Meyers in having a new roof put on my home. Initially Hastings discussed doing a repair but after my roofing contractor …
It’s been 3 months since your client hit me, first a check went to wrong address, then it got voided ! The adjuster wants me to drive around with different color paint on my car. When your customer was fully insured and my car is new! Hope we can get this fixed soon!! Still awaiting for someone to fix this mess !
It took 10 days for them to come and visit the site we got flooded because of the roof vent, This company never paid for the claim and said we will not cover the claim under your policy, Please do not buy any commercial policy from this …
I’ve been with Hastings Mutual for a number of years insuring vehicles, apartments and homes. They are by far one of the best insurance companies to work with. Highly recommend.
This is the worst insurance company I’ve ever commercially used , they try to crawl out of any claim , simple crack windshield claim was unbelievable hard to process. Good luck if you use these clowns. If you end up having a claim they …