Ordered several pics 8wks no show on order pics & salesman wont call back nor will store mgr waiting for response from corp.. Lousy customer service.
Buyers be ware!!
Poor customer service and false advertising. Delivery was supposed to be in 4-6 weeks. 6 weeks later now I’m told it will be another 2 months this is only revealed after I called complaining. No one ever contacted me to discuss the extended amount of time. Poor, poor service!!
16 weeks to have to sofas delivered and the salesman never told me about the delivery fee also I was never notified about the delivery had to keep.checking the local.website and got lucky with a delivery date this company is aweful I’m sure if I lived in a gated rich community I would have my sofas
Bought a couch with recliners the motors stopped working and the reading lights stopped working and the store has made attempts from November till Late March and each time they have the wrong parts 3 times and counting. Jim Burns
I will never purchase another item from this company! The worst buying experience I have ever had! In addition to that the salesperson did not follow through on her word to correct a poor delivery and customer service experience! Beware of the Bowie MD store!
If you think you are buying quality furniture, think again. A week old sofa that we paid 2,500.00 for has seam fraying in 2 places. We cant get a response from anyone, just empty promises.
Horrible customer care have no compassion. The North point Alpharetta management are awful. I’m surprised they are still in business. Ordered back in September paid in full still keeps delaying .
I’ve always had good experiences with Havertys. I don’t deal with the salesmen very much because I always know what I want when I go there, but the furniture is great quality and the delivery service is great.
These people are nothing but thiefs and liars. We have order some furniture over 4 months ago and we still don’t have it. They will not give us our money back.
The absolute worst experience ever!!! I purchased a recliner 6 months ago and I still have not received it. Furthermore I’ve had to follow up with the company to find out what the hell was going on! I will never shop Havertys again!!!
I have a rug being delivered tomorrow (2/24). When they asked me what time would work I said ANY TIME AFTER 1030am. So when did they schedule it, 8:45-9:45. Right in the middle of my dentist appointment. EPIC FAIL HAVERTYS!! Now they say it can’t be rescheduled until another day that will not work! #havertys
Very pleased with my experience at Harvertys in Fayetteville salesman was accommodating and pleasant. Sales have never reach my expectations always $50.00 or more on a $400.00 or $500.00 item never a percentage off. Love the furniture anyway.
On Labor Day, I was shopping for sale items at Havertys in MCDONAGH, GA.,and found a lamp that was $129 with 75% off which comes to approximately $32. A nice saleman, Wayne, assisted me with the purchase, however, he needed an override …
Poor quality products. Haverty’s states it is wear and tear (not a covered defect) and their own sold extended warranty which covers wear and tear states it is a defect…or something to that affect. Within a year the sides of cushions …
Bought a dining room set and living room sectional. Delivered the table and chairs and 1 part of the sectional. Within 2 weeks one of the chairs broke. Called and have been given the run around despite to having extended warranty. It …
Horrible customer service. Very rude disrespectful and annoying. I have call about a dining room table got delivered to my house and it has stained from my plate so I call them they have told me that someone will come and see the problem …
Ordered our couches from Richmond va store, the order was placed on 29th July 2017. Yesterday 30 Aug 2017. The delivery driver was not able to come, I understand things happen but they want us to wait another week+. I came here expecting …
Bought a VERY EXPENSIVE adjustable bed along with a mattress. Totaling in at about 7000 dollars, which we spent 4+hours finalizing, the lady also stated no delivery fee (which was a false statement, we were charged 349$) …
What an awful experience I’ve had with Haverty’s delivery service. They have been out to me four times now and I still don’t have my replacement chair. They never meet their delivery window, refuse to come back to complete the delivery and …
Haverty’s wasted a whole day of my time today. Said they would arrive 12-2pm and then called and said 2-4:15pm. Only to be called and told they weren’t coming at all and that the furniture was being sent back to the distributor. I texted …
Well, just like the majority of the post that are on here we order a dining room set some other chairs and things. Just like the majority they missed 2 delivery dates and no kind of customer service. If you know what I have written don’t …
we bought $7,000 worth of furniture from Haverty’s and important payment and delivery info was not given to us and incorrectly given to us at time of purchase. items that were supposed to be “in stock” have taken over a month to be …
I ordered a sleeper sofa based on the available delivery date. Hours after my delivery window I received a call that not only could my sofa not be delivered today, it was going to be over a week until it could be delivered again. That is completely unacceptable.
I ordered a couch and loveseat in January of 2021. It still hasn’t arrived. I feel like a fool for putting down a deposit and waiting this long. Still no delivery date in site. I’m so disappointed. I feel like I’ve been robbed.
What a disappointment…we spent $15,000 plus on furniture for our new home. Less than 8 months later the couch started busting on some of the seams. I called customer service only to get the run-around and finally that they’d replace one …
Purchased the Hathaway bedroom set. We paid almost 4,000 for the set and we have had nothing but problems with it. We have contacted the several times and keep getting the same story. The drawers don’t pull correctly and the handles are …
Ordered furniture for a 7 week delivery, for a new home. Tried to schedule delivery and it was determined NO FURNITURE would be available until 12 weeks. HAVERTY’S REVEIVED A DEPOSIT & GAVE A GOOD SALES PITCH & PROMISE BUT CAN NOT DELIVER!!! Would definitely not purchase from Haverty’s!!!
My experience with the salesperson/store was fine. I am enjoying the love seats I purchased. BUT, I will not do business with Haverty”s again because of their finance partner–Synchrony Bank. I had problems with them from my first payment to my last payment, which was paid off ahead of schedule, Thank Goodness!!.
My wife and I bought a kitchen table and cabinet online. Since we had mostly bought furniture from one place for several years, we were expecting something to go wrong such as a scratch or damage. I was pleasantly surprised by how nice the …
Customer service was terrible, in the Winter Park location and the dispatcher for the delivery. It was issue after issue with furniture delayed, communication within Havertys with one another. It was a nightmare. However, Lesha ( …
These people are crooks! I spent 18,0000 for funishings. On April 6th the order was placed, I have only received about half of my furniture. They also delivered a Sealy mattress instead of Sterns and Foster I ordered. Only about 2500 hundred difference! The customer service is nonexistent!
We were told when we purchased reclining couches that the battery pack would hold a charge for up to 3 months. We are lucky to get 3 days. Very disappointed and after lousy customer service will not purchase from Havertys again. Seems like …
The initial delivery was largely OK with one exception: the lightly distressed furniture in the showroom was not what was delivered. The delivered product was not nearly as pretty as the showroom display. After replacing a dresser, a tech …
Wow what a major disappointment. First my delivery was delayed 20 days due to them not sending all the parts from the warehouse. When the furniture was finally delivered a bedside table was missing a part. So I was told to call to get …
Ordered two recliners in September. They were leather in the showroom and we wanted fabric. Was told to expect 12 weeks because of Covid. No problem as we had working recliners. recliners actually arrived in October instead of January! …
Will not be purchasing furniture from Havertys ever again. Spent $15,000 on furniture to receive it damaged and not what was being displayed in store. To only be told to fix it ourself with paint and to change out the handles. It was like I …
Extremely disappointed with Haverty’s. I would give them no stars, if I could. Their furniture appears to be nice and our saleswoman in Pensacola, Florida was helpful, but that is where our good experience ended. We paid for a special …
I purchased a couch from Havertys May 14, which could not even be delivered until today June 11 even though they had it in stock. I understand covid has made added difficulties. So I was willing to wait. Delivery day comes and I’m called …
we are very unhappy with Havertys furniture in Knoxville Tennessee. We started by ordering from them about a year and a half ago and when their delivery driver delivered to us he was very inappropriate. Then we tried them again in March 20 …
I placed an order July 1st, over $7,000 of furniture out of Central Florida Altamonte Springs location. The salesman said 6 to 8 weeks we should have the sectional delivered. That’s the sole reason we went ahead with the purchase. After …
My wife and I purchased a leather sofa and love seat with the guardsman protection plan from Havertys. Within one year, the leather looked worn. On three occasions, repairs were made to the furniture, but now we’re given the run-around as …
I purchased a bedroom group from Haverty’s in late Nov 2020. Paid balance in full Feb 28th, 2021. They have promised three different delivery dates and nothing so far. (except DR chairs that are being returned to them) I even went back to …
My mom ordered a living room set back in May 2021 from the Kennesaw location. It finally arrived early July after the delivery date was rescheduled multiple times, because of the “back order” – which I think a lot of businesses are taking …
We purchased a rocker recliner from Havertys Orange Park FL.
We have had nothing but trouble with it since purchased.
The rocking mechanism has been replaced 4 times. We purchased a 5 year furniture …
I ordered a leather sectional, paid cash, when it was delivered there were three dye lots of color. I placed a claim them and three weeks later, no resolution. Though their furniture may be quality merchandise, I am learning the company is …
The sales experience was good. But receiving the product and delivery was AWFUL. It took 6 wks for my furniture to come in, then before i could receive my pieces, one piece was damaged and could not be delivered. Then another piece was …
We ordered furniture in April 2021. We were told it arrive in July. It finally came in Sept 2021. The cabinet was damaged!! I had them come get it and I was told it would be replaced in Nov. Nov came and they said it would be Feb. 2022. I …
Purchased Alan White Sectional Sofa in August 2020. First sofa frame broke after one day and could not be repaired. Contacted store and the salesman told us to contact customer service, no help. After a couple months and many phone calls …
I purchased a leather electric “Bradley” chair. Havertys delivered this chair along with several other items purchased. The chair did not work when they delivered it and the driver’s knew that. I was told that someone would be in touch …
The service at the store was exceptional.
Prior to delivery, I was contacted to let me know that the ottoman had a stain. I could keep it or reorder. The stain was evident but since it was in a tv …
By far the worst furniture company! What you see on the showroom floor is not what you receive. It is all smoke and mirrors and the bad thing about it is Harvetys is aware of the poor quality and cheaply made furniture they ship out to you. …
Horrible …I wish I could rate a zero!!!
The entire company practice the worst customer experience. In the beginning they are sweet as pie, but once an issue develope. They all treat you like dog poop…from corprate to the store.
Ordered dining room and bar stools in June 2021, every date told kept pushing. Have dining room table but no bar stools, now being told February of 2023 but no guarantees. Take your money and string you along.
Was given a 2-3 week delivery date. Just told it is now going to be another 4-6 weeks. Being misled is bad but billing me for items on backorder is simply disgusting. Update, was told on Sunday that our furniture was going to be delivered today. The thrill is gone but the goods are here, great recovery Havertys,
I can’t believe I actually have to call them they should be calling me! I bought over $22,000 in furniture every piece with the exception of my couch has come damaged. My bedroom furniture was damaged and I’m waiting on my 8th headboard to …
Friendly , informative ,
Good people
Quality furniture, crap service.
They just don’t care about there customers.
I need my W-2 and no one will get back to me!
Very rude store manager in Shalimar, Florida. Does not know how to run business. Bad customer service!
YOUR NEW TV AD WITH THE HASHTAG GIRL HAS TO GO! IT’S HORRIBLE AND NOT A GOOD ADVERTISING GADGET AT ALL! SICKENING!
We bought stuff for our home in Cobb County, it worked out well.
There is no furniture store here as its their corporate office but it only for invited suppliers to vist.
Ordered several pics 8wks no show on order pics & salesman wont call back nor will store mgr waiting for response from corp.. Lousy customer service.
Buyers be ware!!
Poor customer service and false advertising. Delivery was supposed to be in 4-6 weeks. 6 weeks later now I’m told it will be another 2 months this is only revealed after I called complaining. No one ever contacted me to discuss the extended amount of time. Poor, poor service!!
16 weeks to have to sofas delivered and the salesman never told me about the delivery fee also I was never notified about the delivery had to keep.checking the local.website and got lucky with a delivery date this company is aweful I’m sure if I lived in a gated rich community I would have my sofas
Bought a couch with recliners the motors stopped working and the reading lights stopped working and the store has made attempts from November till Late March and each time they have the wrong parts 3 times and counting. Jim Burns
I will never purchase another item from this company! The worst buying experience I have ever had! In addition to that the salesperson did not follow through on her word to correct a poor delivery and customer service experience! Beware of the Bowie MD store!
If you think you are buying quality furniture, think again. A week old sofa that we paid 2,500.00 for has seam fraying in 2 places. We cant get a response from anyone, just empty promises.
Horrible customer care have no compassion. The North point Alpharetta management are awful. I’m surprised they are still in business. Ordered back in September paid in full still keeps delaying .
I’ve always had good experiences with Havertys. I don’t deal with the salesmen very much because I always know what I want when I go there, but the furniture is great quality and the delivery service is great.
These people are nothing but thiefs and liars. We have order some furniture over 4 months ago and we still don’t have it. They will not give us our money back.
The absolute worst experience ever!!! I purchased a recliner 6 months ago and I still have not received it. Furthermore I’ve had to follow up with the company to find out what the hell was going on! I will never shop Havertys again!!!
I have a rug being delivered tomorrow (2/24). When they asked me what time would work I said ANY TIME AFTER 1030am. So when did they schedule it, 8:45-9:45. Right in the middle of my dentist appointment. EPIC FAIL HAVERTYS!! Now they say it can’t be rescheduled until another day that will not work! #havertys
Havertys more like “Have or Tease” (emphasis on the tease)
230 days start to finish
201 days from purchase to delivery …
We spent over $2,100 on a mattress from Haverty’s and from the first night it has sagged and created sink holes wherever one sits or lays. …
Very pleased with my experience at Harvertys in Fayetteville salesman was accommodating and pleasant. Sales have never reach my expectations always $50.00 or more on a $400.00 or $500.00 item never a percentage off. Love the furniture anyway.
On Labor Day, I was shopping for sale items at Havertys in MCDONAGH, GA.,and found a lamp that was $129 with 75% off which comes to approximately $32. A nice saleman, Wayne, assisted me with the purchase, however, he needed an override …
Poor quality products. Haverty’s states it is wear and tear (not a covered defect) and their own sold extended warranty which covers wear and tear states it is a defect…or something to that affect. Within a year the sides of cushions …
Bought a dining room set and living room sectional. Delivered the table and chairs and 1 part of the sectional. Within 2 weeks one of the chairs broke. Called and have been given the run around despite to having extended warranty. It …
Horrible customer service. Very rude disrespectful and annoying. I have call about a dining room table got delivered to my house and it has stained from my plate so I call them they have told me that someone will come and see the problem …
Ordered our couches from Richmond va store, the order was placed on 29th July 2017. Yesterday 30 Aug 2017. The delivery driver was not able to come, I understand things happen but they want us to wait another week+. I came here expecting …
Bought a VERY EXPENSIVE adjustable bed along with a mattress. Totaling in at about 7000 dollars, which we spent 4+hours finalizing, the lady also stated no delivery fee (which was a false statement, we were charged 349$) …
What an awful experience I’ve had with Haverty’s delivery service. They have been out to me four times now and I still don’t have my replacement chair. They never meet their delivery window, refuse to come back to complete the delivery and …
Haverty’s wasted a whole day of my time today. Said they would arrive 12-2pm and then called and said 2-4:15pm. Only to be called and told they weren’t coming at all and that the furniture was being sent back to the distributor. I texted …
Well, just like the majority of the post that are on here we order a dining room set some other chairs and things. Just like the majority they missed 2 delivery dates and no kind of customer service. If you know what I have written don’t …
we bought $7,000 worth of furniture from Haverty’s and important payment and delivery info was not given to us and incorrectly given to us at time of purchase. items that were supposed to be “in stock” have taken over a month to be …
I ordered a sleeper sofa based on the available delivery date. Hours after my delivery window I received a call that not only could my sofa not be delivered today, it was going to be over a week until it could be delivered again. That is completely unacceptable.
I ordered a couch and loveseat in January of 2021. It still hasn’t arrived. I feel like a fool for putting down a deposit and waiting this long. Still no delivery date in site. I’m so disappointed. I feel like I’ve been robbed.
What a disappointment…we spent $15,000 plus on furniture for our new home. Less than 8 months later the couch started busting on some of the seams. I called customer service only to get the run-around and finally that they’d replace one …
Purchased the Hathaway bedroom set. We paid almost 4,000 for the set and we have had nothing but problems with it. We have contacted the several times and keep getting the same story. The drawers don’t pull correctly and the handles are …
Ordered furniture for a 7 week delivery, for a new home. Tried to schedule delivery and it was determined NO FURNITURE would be available until 12 weeks. HAVERTY’S REVEIVED A DEPOSIT & GAVE A GOOD SALES PITCH & PROMISE BUT CAN NOT DELIVER!!! Would definitely not purchase from Haverty’s!!!
My experience with the salesperson/store was fine. I am enjoying the love seats I purchased. BUT, I will not do business with Haverty”s again because of their finance partner–Synchrony Bank. I had problems with them from my first payment to my last payment, which was paid off ahead of schedule, Thank Goodness!!.
My wife and I bought a kitchen table and cabinet online. Since we had mostly bought furniture from one place for several years, we were expecting something to go wrong such as a scratch or damage. I was pleasantly surprised by how nice the …
Customer service was terrible, in the Winter Park location and the dispatcher for the delivery. It was issue after issue with furniture delayed, communication within Havertys with one another. It was a nightmare. However, Lesha ( …
These people are crooks! I spent 18,0000 for funishings. On April 6th the order was placed, I have only received about half of my furniture. They also delivered a Sealy mattress instead of Sterns and Foster I ordered. Only about 2500 hundred difference! The customer service is nonexistent!
We were told when we purchased reclining couches that the battery pack would hold a charge for up to 3 months. We are lucky to get 3 days. Very disappointed and after lousy customer service will not purchase from Havertys again. Seems like …
Unreputable business. Do not buy! Look at the 1 star ratings.
We ordered a dining room set in September with a delivery date of October. You …
The initial delivery was largely OK with one exception: the lightly distressed furniture in the showroom was not what was delivered. The delivered product was not nearly as pretty as the showroom display. After replacing a dresser, a tech …
Wow what a major disappointment. First my delivery was delayed 20 days due to them not sending all the parts from the warehouse. When the furniture was finally delivered a bedside table was missing a part. So I was told to call to get …
Ordered two recliners in September. They were leather in the showroom and we wanted fabric. Was told to expect 12 weeks because of Covid. No problem as we had working recliners. recliners actually arrived in October instead of January! …
Will not be purchasing furniture from Havertys ever again. Spent $15,000 on furniture to receive it damaged and not what was being displayed in store. To only be told to fix it ourself with paint and to change out the handles. It was like I …
Extremely disappointed with Haverty’s. I would give them no stars, if I could. Their furniture appears to be nice and our saleswoman in Pensacola, Florida was helpful, but that is where our good experience ended. We paid for a special …
I purchased a couch from Havertys May 14, which could not even be delivered until today June 11 even though they had it in stock. I understand covid has made added difficulties. So I was willing to wait. Delivery day comes and I’m called …
we are very unhappy with Havertys furniture in Knoxville Tennessee. We started by ordering from them about a year and a half ago and when their delivery driver delivered to us he was very inappropriate. Then we tried them again in March 20 …
I placed an order July 1st, over $7,000 of furniture out of Central Florida Altamonte Springs location. The salesman said 6 to 8 weeks we should have the sectional delivered. That’s the sole reason we went ahead with the purchase. After …
My wife and I purchased a leather sofa and love seat with the guardsman protection plan from Havertys. Within one year, the leather looked worn. On three occasions, repairs were made to the furniture, but now we’re given the run-around as …
I purchased a bedroom group from Haverty’s in late Nov 2020. Paid balance in full Feb 28th, 2021. They have promised three different delivery dates and nothing so far. (except DR chairs that are being returned to them) I even went back to …
My mom ordered a living room set back in May 2021 from the Kennesaw location. It finally arrived early July after the delivery date was rescheduled multiple times, because of the “back order” – which I think a lot of businesses are taking …
We purchased a rocker recliner from Havertys Orange Park FL.
We have had nothing but trouble with it since purchased.
The rocking mechanism has been replaced 4 times. We purchased a 5 year furniture …
I ordered a leather sectional, paid cash, when it was delivered there were three dye lots of color. I placed a claim them and three weeks later, no resolution. Though their furniture may be quality merchandise, I am learning the company is …
The sales experience was good. But receiving the product and delivery was AWFUL. It took 6 wks for my furniture to come in, then before i could receive my pieces, one piece was damaged and could not be delivered. Then another piece was …
We ordered furniture in April 2021. We were told it arrive in July. It finally came in Sept 2021. The cabinet was damaged!! I had them come get it and I was told it would be replaced in Nov. Nov came and they said it would be Feb. 2022. I …
Purchased Alan White Sectional Sofa in August 2020. First sofa frame broke after one day and could not be repaired. Contacted store and the salesman told us to contact customer service, no help. After a couple months and many phone calls …
I purchased a leather electric “Bradley” chair. Havertys delivered this chair along with several other items purchased. The chair did not work when they delivered it and the driver’s knew that. I was told that someone would be in touch …
The service at the store was exceptional.
Prior to delivery, I was contacted to let me know that the ottoman had a stain. I could keep it or reorder. The stain was evident but since it was in a tv …
By far the worst furniture company! What you see on the showroom floor is not what you receive. It is all smoke and mirrors and the bad thing about it is Harvetys is aware of the poor quality and cheaply made furniture they ship out to you. …
Horrible …I wish I could rate a zero!!!
The entire company practice the worst customer experience. In the beginning they are sweet as pie, but once an issue develope. They all treat you like dog poop…from corprate to the store.
Dear Havertys,
Editing my previous review. Havertys came through for me and has now made my …
Ordered dining room and bar stools in June 2021, every date told kept pushing. Have dining room table but no bar stools, now being told February of 2023 but no guarantees. Take your money and string you along.
Was given a 2-3 week delivery date. Just told it is now going to be another 4-6 weeks. Being misled is bad but billing me for items on backorder is simply disgusting. Update, was told on Sunday that our furniture was going to be delivered today. The thrill is gone but the goods are here, great recovery Havertys,
I can’t believe I actually have to call them they should be calling me! I bought over $22,000 in furniture every piece with the exception of my couch has come damaged. My bedroom furniture was damaged and I’m waiting on my 8th headboard to …