Whoever their policy maker is for the web sites chose to run an entirely separate site from the company e-hawaii.gov uses, so information from one site is not shared with the other. (Username, password, address..) They still use …
830 Punch bowl. There is street parking – very crowded. There is a parking structure across the street. Unemployment office is also located here. I placed photos so some will prepare for the wait. There is a counter and an outdoor area to sit and wait.
MISSION IMPOSSIBLE to reach anyone by phone at 587-4242, no matter the time of day. No response to emails either. This is just another example why Hawaii has a horrible national reputation for doing business in this state.
I went in to settle up on my GE taxes. The wait wasn’t long, 10 mins or so. The staff was very friendly and helpful calculating what I owed. It was a breeze! Normally with government services offices like the DMV dread but this was the …
Regressive state tax laws, Excise is a joke as no other state in the US does this, hurts small business owners. Plus their customer service wait times are absurdly ridiculous having to wait almost 1 hour before you get help. The outdoor …
so not sure if they just have one person answering the phone calls or what, But I am currently on the phone for 1 hour 55 min. and still on hold Seriously. THIS IS RIDICULOUS! The website is so lame sending me in loops. Hawaii state department website is a joke, as well as the phone situation. No help what so ever.
So helpful… Danielle rocks! She gave me the information I needed to complete my state return and she gave me directions on how to get to the office. She had great customer service and very knowledgeable.
5 stars and more to the person who helped and answered questions and was extremely quick. One star taken away for the person who was not so helpful. All in all I was very pleasantly surprised by the quick answer to a phone call and the quick and helpful assistance provided.
How do I give negative stars? I have tried too many times to count to reach them at 587-4242. And while my “phone call is very important to them”, they never answer it. Nor do they accept phone messages. Just pathetic. They sure are quick to send notices that you owe them money, but they don’t want to let you know why!
If I could leave zero stars I would. Most non- user friendly website interface I have ever encountered. The whole website and hyperlinks to connecting servers need to be revamped. I felt like I was going in circles. Then when I called I …
Rude and incompetent workers. Lady rolled her eyes and laughed at me when I had a question about a form I was filling out. When I asked her if she knew what it was talking about, she herself did not know and said “you need to find that out yourself”. Who hires these people?
I called in for help with an online application. There was a fee that I needed to pay, and the option to pay it had disappeared. Everyone was very patient, professional, and friendly. When they transferred me to a different department, they …
Haven’t been to the tax office in decades and that’s the way I like it. Do everything on line though I have had to call them. In the current environment wait times are expected to be longer, but they still answered my call within about 15 …
Phone service SUCKS. Wait time is long. Finally you are connected to ONLY be disconnected. 3x this happened. My 4th try, actually spoke with Customer Service, placed on HOLD disconnected 😡😡. No can 🤣🤣. …
I contacted the Hawaii Taxation Department with a general question. Due to the high call volume, the initial wait time was 50 minutes. After 50 minutes, my wait time was reduced to 30 minutes. A representative named Cole or Nicole answered …
Mahalo to Phillys for her kind, knowledgeable,and professional assistance this morning! Please let your superiors how valuable you are! Again, mahalo! Enjoy the holidays. May 2023 be your year!
I give the tax office three stars. I can get my questions answered and my taxes paid. The employees are usually helpful, especially considering if you were asking these questions to a private tax advisor you would receive a bill. Unfortunately the office is in a building in a fairly congested area and there is limited parking.
The staff was so helpful. They were honestly the best help. They found the neglect from my tax preparer that I needed to resolve my issue. They also provided me with the documents I needed to prove that my tax preparer did not turn in my …
Horrible, rude, and incompetent. Drain this swamp, please.
Ridiculous
Uninformed, unorganized, and rude!
Could not speak to human being
Wrong people running this place money hungry people
google maps should show nearby parking lot
Quick and easy. Ge tax just go to the cashier no wait.
The stuff here are always very friendly and helpful.
Why would they get someone who doesn’t speak fluent english to discuss complicated tax matters?
Fast service
Don’t try to call them, they don’t aimer phone calls.I guess we’re just required to go into the office to settle debts.
Horrible,no one ever answers phone.Tried all day, for awhole week.Have to go down there personally .
They have sent frequent letters with incorrect bills but unable to contact by phone to correct their errors since they do not answer phone calls.
no ethics, no aloha
received a letter that had blank spaces where the info should have been, call and waited 1 hr on phone then the automated system hung up on me.
Never answers the phone after calling for a week. Don’t even bother going down there either! Total nightmare!!!
I have been calling daily and emailing with no response for almost two weeks! Everyone can’t take off and come down there this is ridiculous!
Full of incompetent paid personnel. Geez
Called the phones, no callers ahead of me, and it just keeps recycling the same please wait messages. No one picked up, been on the phone for 1 hour
Phone experience from customer service desk was very unhelpful. Workers are pretty rude, snappy, and have no aloha spirit. Drain the swamp!!
Whoever their policy maker is for the web sites chose to run an entirely separate site from the company e-hawaii.gov uses, so information from one site is not shared with the other. (Username, password, address..) They still use …
830 Punch bowl. There is street parking – very crowded. There is a parking structure across the street. Unemployment office is also located here. I placed photos so some will prepare for the wait. There is a counter and an outdoor area to sit and wait.
MISSION IMPOSSIBLE to reach anyone by phone at 587-4242, no matter the time of day. No response to emails either. This is just another example why Hawaii has a horrible national reputation for doing business in this state.
I went in to settle up on my GE taxes. The wait wasn’t long, 10 mins or so. The staff was very friendly and helpful calculating what I owed. It was a breeze! Normally with government services offices like the DMV dread but this was the …
Regressive state tax laws, Excise is a joke as no other state in the US does this, hurts small business owners. Plus their customer service wait times are absurdly ridiculous having to wait almost 1 hour before you get help. The outdoor …
so not sure if they just have one person answering the phone calls or what, But I am currently on the phone for 1 hour 55 min. and still on hold Seriously. THIS IS RIDICULOUS! The website is so lame sending me in loops. Hawaii state department website is a joke, as well as the phone situation. No help what so ever.
So helpful… Danielle rocks! She gave me the information I needed to complete my state return and she gave me directions on how to get to the office. She had great customer service and very knowledgeable.
5 stars and more to the person who helped and answered questions and was extremely quick. One star taken away for the person who was not so helpful. All in all I was very pleasantly surprised by the quick answer to a phone call and the quick and helpful assistance provided.
How do I give negative stars? I have tried too many times to count to reach them at 587-4242. And while my “phone call is very important to them”, they never answer it. Nor do they accept phone messages. Just pathetic. They sure are quick to send notices that you owe them money, but they don’t want to let you know why!
If I could leave zero stars I would. Most non- user friendly website interface I have ever encountered. The whole website and hyperlinks to connecting servers need to be revamped. I felt like I was going in circles. Then when I called I …
Rude and incompetent workers. Lady rolled her eyes and laughed at me when I had a question about a form I was filling out. When I asked her if she knew what it was talking about, she herself did not know and said “you need to find that out yourself”. Who hires these people?
I called in for help with an online application. There was a fee that I needed to pay, and the option to pay it had disappeared. Everyone was very patient, professional, and friendly. When they transferred me to a different department, they …
Haven’t been to the tax office in decades and that’s the way I like it. Do everything on line though I have had to call them. In the current environment wait times are expected to be longer, but they still answered my call within about 15 …
Unbelievable experience 1st showing my I d to a guy at entry no uniform had me sign in …
Phone service SUCKS. Wait time is long. Finally you are connected to ONLY be disconnected. 3x this happened. My 4th try, actually spoke with Customer Service, placed on HOLD disconnected 😡😡. No can 🤣🤣. …
I contacted the Hawaii Taxation Department with a general question. Due to the high call volume, the initial wait time was 50 minutes. After 50 minutes, my wait time was reduced to 30 minutes. A representative named Cole or Nicole answered …
Mahalo to Phillys for her kind, knowledgeable,and professional assistance this morning! Please let your superiors how valuable you are! Again, mahalo! Enjoy the holidays. May 2023 be your year!
I give the tax office three stars. I can get my questions answered and my taxes paid. The employees are usually helpful, especially considering if you were asking these questions to a private tax advisor you would receive a bill. Unfortunately the office is in a building in a fairly congested area and there is limited parking.
The staff was so helpful. They were honestly the best help. They found the neglect from my tax preparer that I needed to resolve my issue. They also provided me with the documents I needed to prove that my tax preparer did not turn in my …