Hawaiian Airlines, Hawaii’s largest and longest-serving airline, offers non-stop service to Hawaii from the U.S. mainland and international destinations. See more
(Translated by Google) It’s completely different from the aircraft’s logo. Passing through the narrow passage while bumping the wagon carelessly. No piece of hospitality …
My partner has made it through the three interviews and still waiting for “the call” for a position with Hawaiian. It’s all just a waiting game. We shall see.
The worst customer service in the airline industry!! Corporate bullies. I miss the days of competition from Aloha Airlines. Looking forward to South West Airlines arrival in the islands.
Had a terrible experience with their guest service during check in. Summi was extremely rude, impolite, and annoyed that she had to assist us. Her poor attitude and service ruined our excitement for our trip.
I just camped for 3 weeks on 3 islands and I get grossed out by the dirty planes more than anything else. Checkin is confusing for even an expert traveler and lines are always long.
Hawaiian Airlines is the only Airline I will fly with unless there is no other choice the flight crew is always happy and this seems to be genuine as they appear to love their jobs I have flown first class and coach and received the same …
I was trying to get more info before i booked today but after speaking to customer service who i think is in another country & was not helpful at all in understanding what i was saying & just gave up & will go with another ailines & also …
Need to catch up to the 21st century. Can’t do this can’t do that don’t have this don’t have that. I fly many air lines for work and it’s bad that the worse flights I have are the ones going on vacation to Hawaii. You can’t even book your …
My experience with Hawaii airline Hawaiian airline was very very useful to me in it was no it would help me out totally and I understood but the thing is is that San Diego do not know nothing absolutely nothing about what’s going on Hawaii …
unlike any other airline, Hawaiian airlines falsely advertises their rates on the internet. for example today, and yesterday they advertise a special from la to hilo for 357 rt. And it says book now. So I did. hmmmmm nothing at this …
Terrible service from their staff member at group check in. Extremely rude, impolite, and did not want to assist us. Very poor attitude with not only us, but all customers. If you don’t enjoy your job, leave. Equally, extremely rude service …
Flight is okay. Service is awful flying out of honolulu. Getting your ticket printed is probably the worst experience ever. No working terminals. No attendants to help you when the terminal breaks. The terminals break every two people. …
Never fly Hawaiian Airlines! On my RETURN trip they confiscated my two camping stoves (worth $250) and then I watched as an employee put them in his bag to take home right in front of me! I understand the ridiculous policy of not allowing …
Fly with Alaska or Delta. Heck even southwest now. Awful service, delayed flights with no back up planes on the mainland. 13 hour delay coming here. 40 minute delay leaving. Also their check in area is just a mess. Cheapening out by using …
ZERO STARS . Awful service, awful processes and old systems. We paid a little more for first class and it didn’t matter. The baggage check-in people in terminal 1 were unfriendly and not helpful. It’s a multi step process that makes NO …
Terrible service not interested in the views of the customer. Do not use their package option on their web page as they do not offer the best deals and is handled by a third party and when thing are not quite right Hawaiian Airlines wash their hands of you. They are well below the standard of other international airlines.
Bought tickets in May last year with the extra comfort. Received an email confirming standard seats ( has been downgraded) just a day before the departure. This stress you would not want coming back from holidays. Have never experienced such a distress. Never again going to use Hawaiian Airlines.
Such shame
This airline is the worst. The staff is completely rude and unhelpful. The kiosks do not work and just kept giving everyone error messages. We then had to get in their service line, which only had one person working it. We tried to call …
I have been a premier club member for many years and i fly from Phoenix to Honolulu
at least once per year. The flight from Phoenix is OK but the return flight from …
We fly monthly on your airline and enjoy the service. However,
Several of us have allot of questions about your new AIRBUS 321……Sunday we boarded #26 to PDX….40 min out, the left engine failed. Its a new plane it …
FIVE STARS lets just say this is way better than Alaska air lines. great service on Hawaiian went in the plane seats are comfy and they had screens on the back of the seats to watch movies on and if you look over the luggage areas there are …
Flying into Honolulu from JFK on a direct flight was a breeze. We were traveling with 9 adults, 1 toddler, and 2 infants. Everyone at Hawaiian Airlines was so courteous and helpful! We were able to board early to install car seats (most …
The worst airline EVER!! Don’t fly with Hawaiian Airlines. I bought 3 tickets from Honolulu to Las Vegas for my parents and I. Our trip was cancelled due unplanned situations. They refused to give me a refund and gave me e-credit. Which …
My flight 10 on the way home from Daniel k international airport to Los Angeles International Airport was so uncomfortable I couldn’t enjoy my movie entertainment or listen to music because the family that had young toddler and baby on the …
Made us unpack all of our bags to remove our iPad because of a rule prohibiting “spare lithium-ion batteries” (pic of poster attached). Despite explaining that iPad batteries are LiPo, not LiOn, and that the batteries aren’t spare, the …
We flew Hawaiian Airlines over Thanksgiving to look at wedding venues. Arrived at the airport with confirmation for an 11:30am flight out of San Diego. The flight was cancelled without notification and our app still showed us departing on …
Horribly cold treatment when asked for a refund. Additional insurance was purchased for added protection. Zilch ! They refuse to return my money or allow me to place a reservation with special discounts. Very shady corporate treatment to customers. Find a better airline.
This Airlines is the worse ever. My daughter and 3 granddaughters ages 9, 7 and 18 months just travelled from Honolulu to Sacramento on Wednesday 12/15/21. When they reached Sacramento they could not find one of their luggage to which it …
Definition of Extortion: Is the practice of obtaining benefit through coercion.
My family and I were going to Honolulu in November. I purchased 5 tickets costing $1870 in August and tried to get a refund in September, 40 days before our …
Hawaiian Corporate offices are very modern and plush. Was able to park in ample visitor’s parking right in front of offices and handle all my issues and business in satisfactory time. Quality operation
We were provided a travel credit after Covid prevented us from flying. We attempted to use the credit but the call center was very difficult to deal with and refused to redeem the credit or issue a refund. Hawaiian Airlines pretends to …
(Translated by Google) Hello place.
(Original)
Aloha place.
(Translated by Google) It’s completely different from the aircraft’s logo. Passing through the narrow passage while bumping the wagon carelessly. No piece of hospitality …
(Translated by Google) Okay.
Earphone connection is not good. Noise comes in. …
Good
Parking can be a nightmare
Too expensive inter island
Great meal in first class
Such a cool, modern office.
Stole 53000 miles without warning
I am part of the HAL Ohana!
Best US Airlines to Hawaii
XENOPHOBIC AGENTS
Hawaiian knows how to treat customers right!
I highly disagree with everything your company has ever done. Good day.
woua, the attitude of the staff helping you at the self service counter was terrible..
Not much aloha when they messed up; not one responsible rep.
Going back to work
Always on time and friendly helpful service. My first choice in air travel.
This airline is terrible. Lost the checkin bag on the way to Maui, and no one gives a damn
Exceptional Service, Most On Time Airline!! Hawaii’s Flagship Airline!!
Last March, we saw Hawaiian’s Moana Aircraft at Honolulu Airport.
My partner has made it through the three interviews and still waiting for “the call” for a position with Hawaiian. It’s all just a waiting game. We shall see.
The flight crew is super nice. One of the better airlines I’ve flown-wish they serviced more areas.
The worst customer service in the airline industry!! Corporate bullies. I miss the days of competition from Aloha Airlines. Looking forward to South West Airlines arrival in the islands.
Had a terrible experience with their guest service during check in. Summi was extremely rude, impolite, and annoyed that she had to assist us. Her poor attitude and service ruined our excitement for our trip.
I just camped for 3 weeks on 3 islands and I get grossed out by the dirty planes more than anything else. Checkin is confusing for even an expert traveler and lines are always long.
Hawaiian Airlines is the only Airline I will fly with unless there is no other choice the flight crew is always happy and this seems to be genuine as they appear to love their jobs I have flown first class and coach and received the same …
I was trying to get more info before i booked today but after speaking to customer service who i think is in another country & was not helpful at all in understanding what i was saying & just gave up & will go with another ailines & also …
Need to catch up to the 21st century. Can’t do this can’t do that don’t have this don’t have that. I fly many air lines for work and it’s bad that the worse flights I have are the ones going on vacation to Hawaii. You can’t even book your …
My experience with Hawaii airline Hawaiian airline was very very useful to me in it was no it would help me out totally and I understood but the thing is is that San Diego do not know nothing absolutely nothing about what’s going on Hawaii …
unlike any other airline, Hawaiian airlines falsely advertises their rates on the internet. for example today, and yesterday they advertise a special from la to hilo for 357 rt. And it says book now. So I did. hmmmmm nothing at this …
First time on this airline, it was pretty good
They really take care of you during the 5 hr flight …
Terrible service from their staff member at group check in. Extremely rude, impolite, and did not want to assist us. Very poor attitude with not only us, but all customers. If you don’t enjoy your job, leave. Equally, extremely rude service …
Flight is okay. Service is awful flying out of honolulu. Getting your ticket printed is probably the worst experience ever. No working terminals. No attendants to help you when the terminal breaks. The terminals break every two people. …
Never fly Hawaiian Airlines! On my RETURN trip they confiscated my two camping stoves (worth $250) and then I watched as an employee put them in his bag to take home right in front of me! I understand the ridiculous policy of not allowing …
Flight attendant on way to New Zealand Threatened me!
Two problems with Hawaiian this past trip. …
Fly with Alaska or Delta. Heck even southwest now. Awful service, delayed flights with no back up planes on the mainland. 13 hour delay coming here. 40 minute delay leaving. Also their check in area is just a mess. Cheapening out by using …
ZERO STARS . Awful service, awful processes and old systems. We paid a little more for first class and it didn’t matter. The baggage check-in people in terminal 1 were unfriendly and not helpful. It’s a multi step process that makes NO …
Terrible service not interested in the views of the customer. Do not use their package option on their web page as they do not offer the best deals and is handled by a third party and when thing are not quite right Hawaiian Airlines wash their hands of you. They are well below the standard of other international airlines.
Bought tickets in May last year with the extra comfort. Received an email confirming standard seats ( has been downgraded) just a day before the departure. This stress you would not want coming back from holidays. Have never experienced such a distress. Never again going to use Hawaiian Airlines.
Such shame
This airline is the worst. The staff is completely rude and unhelpful. The kiosks do not work and just kept giving everyone error messages. We then had to get in their service line, which only had one person working it. We tried to call …
I have been a premier club member for many years and i fly from Phoenix to Honolulu
at least once per year. The flight from Phoenix is OK but the return flight from …
We fly monthly on your airline and enjoy the service. However,
Several of us have allot of questions about your new AIRBUS 321……Sunday we boarded #26 to PDX….40 min out, the left engine failed. Its a new plane it …
FIVE STARS lets just say this is way better than Alaska air lines. great service on Hawaiian went in the plane seats are comfy and they had screens on the back of the seats to watch movies on and if you look over the luggage areas there are …
Flying into Honolulu from JFK on a direct flight was a breeze. We were traveling with 9 adults, 1 toddler, and 2 infants. Everyone at Hawaiian Airlines was so courteous and helpful! We were able to board early to install car seats (most …
The worst airline EVER!! Don’t fly with Hawaiian Airlines. I bought 3 tickets from Honolulu to Las Vegas for my parents and I. Our trip was cancelled due unplanned situations. They refused to give me a refund and gave me e-credit. Which …
My flight 10 on the way home from Daniel k international airport to Los Angeles International Airport was so uncomfortable I couldn’t enjoy my movie entertainment or listen to music because the family that had young toddler and baby on the …
Made us unpack all of our bags to remove our iPad because of a rule prohibiting “spare lithium-ion batteries” (pic of poster attached). Despite explaining that iPad batteries are LiPo, not LiOn, and that the batteries aren’t spare, the …
We flew Hawaiian Airlines over Thanksgiving to look at wedding venues. Arrived at the airport with confirmation for an 11:30am flight out of San Diego. The flight was cancelled without notification and our app still showed us departing on …
Horribly cold treatment when asked for a refund. Additional insurance was purchased for added protection. Zilch ! They refuse to return my money or allow me to place a reservation with special discounts. Very shady corporate treatment to customers. Find a better airline.
The worst customer service!
While other airlines give customers free upgrades, Hawaiian treats their customers absolutely horribly. …
This Airlines is the worse ever. My daughter and 3 granddaughters ages 9, 7 and 18 months just travelled from Honolulu to Sacramento on Wednesday 12/15/21. When they reached Sacramento they could not find one of their luggage to which it …
Definition of Extortion: Is the practice of obtaining benefit through coercion.
My family and I were going to Honolulu in November. I purchased 5 tickets costing $1870 in August and tried to get a refund in September, 40 days before our …
Hawaiian Corporate offices are very modern and plush. Was able to park in ample visitor’s parking right in front of offices and handle all my issues and business in satisfactory time. Quality operation
Worst traveling experience ever! 24+ hrs, still waiting for the “crew” to show up! This is unreal!!
We were provided a travel credit after Covid prevented us from flying. We attempted to use the credit but the call center was very difficult to deal with and refused to redeem the credit or issue a refund. Hawaiian Airlines pretends to …