Hawaiian Telcom strives to provide its customers with non-discriminatory broadband Internet access at high speeds and at a reasonable price. In order to meet this goal, Hawaiian … See more
Read More| Friday | 8AM to 5PM |
| Saturday | 9AM to 5PM |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
1177 Bishop St, Honolulu, HI 96813
Recorder said hold time was 4 hours; so I requested for a call back. Finally got a callback, 1.5 weeks later.
Frustration x10. Time is something I value…explaining situation only to be transferred then having to explain situation put on hold then hanged up on! Ridiculous would be NO Stars! I learned about making positive transfer like 25 years ago.
the worst service ever.. no contacts for maui operations to get updated information on status on line connection going on 4 days.. i call to check and their customer service people keep saying the same thing.. when ask for a manager none …
Terrible internet speed, keeps disconnecting for no reason, I can’t even finish a normal online game with friends without disconnecting once. It occurs very often. I never hate a company so much in my life.
No parking or drop off areas.
Horrible DSL Speeds and technical support is no help. In a suburb in Kapaa, Kauai. Paying for Basic Service only getting 0.5 Mbps. Not worth the money, my phone is faster…
I’ve called on 3 different occassions and was on hold for over 2 1/2 hours with no answer. I dont even get all the data i pay for. Very disappointed. I will be cancelling service with them.
Trash company hire trash drivers parking illegally using cones to try to minimize their crime or illegal parking for the matter. Cant stand companies that hire drivers whobare either lazy or not smart enough to find a parking spot that wont make their company look like complete jerks.
The costumer service lady was super rude. My internet is supppperrrrr slow. Nothing was ever resolved.
Love the service and love the TV setup for programs. I can look ahead and save programs, go back , pause etc with so much ease . Have never had a problem with them. Love them.
The worst customer service, very, very rude.
Also not very helpful. Had to make a change to the account twice and then …
Easy return of router and cable box downstairs. Took less than 5 minutes.
Just got signed up and had a great experience with the customer service rep. Plan is almost half the cost of what spectrum quoted us.
junk internet speed. Before i recived hawaiian tel com i asked them if it can handle two ps4 and they said yes. The day they installed my two sons where complaining about how slow it was. oceanic was way better!!
This company has given me great internet service. Their website is a little wonky.. but I’ve never had any problem with their customer service or my internet. …
Update I just sent them $99 check that they cashed 4 days ago and they claim I still owed them $26.56 but I only found out when I came home and my cable is shut off no notice no nothing I had no idea that I owed $26.56 is this ridiculous or …
Horrible customer service! Television and wifi connection would always just randomly shut off and I would call them for help but no one ever seems to pick up. Been on the phone for almost 3 hours one time.
I’m having so much problems with spectrum and their junk equipment that I thought about looking into Hawaiian Tel but after looking at the reviews that 1 star line us awfully full. Think I’m going to stay with spectrum
Sitting on my 3rd hour on hold trying to talk to customer service. Going back to Spectrum. They were more expensive but I NEVER had this issue.
I only gave this one star because I could post this message without choosing at least one! My business internet service has been out for 5 days. I have still not been able to talk to a live representative despite holding on, listening to their dreadful music, for hours.
Absolute trash service. Their support staff hang up on you when you try to find out when fiber will be available in your area.
As TheLegend27 this internet provider is garbage to the average gamer as I, TheLegend27 has about 30 mbps w/ about 10 upload speed. This ISP (Internet Service Provider) does not even allow open ports which you need for a open NAT Type …
Im actually really happy with Hawaiian Telcom, i came from oceanic which was so bad they had to re brand.. Service is great prices have been great and i haven’t had any issues since i signed up. I always recommend Hawaiian Tel.
The worst customer service provider every, it’s nearly impossible to get phone assistance and impossible to return equipment in person. This company is not worth the $10 savings over Spectrum.
I hate there customer service. Very rude. I waited over 1hr and still didnt get through. Yet they are fast to shut my service off. All i was trying to do is call to make a payment. They make like they are getting calls about good service i can garentee people are yelling at them because service sucks and the workers do too.
Horrible customer service. The wait time is ridiculous. 2+ hours to get to a customer rep who isn’t much help. Decent prices but bad service. Wouldn’t recommend if you have other.service options.
Not sure if they are the worst in the world but definitely the worst I’ve experienced. Hour and a half hold time for support with no we’ll call you when it’s your turn option.
Customer service is nonexistent in this company. They even say you may have to have to wait hours on their Facebook page.. And that is very true. Telephone response time is horrible. …
It was a good customer service Centers here and was open that telecom for cable box here is the telecom ok go there at down town Hawaiian telecom there ok go asks them they will tell u and help u to get one box cable for the tv ok no worries about it ok they will help u to get one ok be happy with the customer service there ….
Returning box,cord and remote. The service center not helpful on location of building, told me to just Google it. Thanks for for nothing.
How is it possible a utility company that services the Hawaiian islands, has not 1 person to answer billing questions!?! No one answers the Maui # listed on our statements (EVER) & after 13 rings I went into a automated recording. …
Brian was awesome!!!! He is the best sales person I just upgraded my service in Kailua plus referred a friend from Kalihi who is now a Hawaiian Telcom customer.. I love Hawaiian Telecon and I received the best service from Brian. He is a total asset to your company.
Go with any other provider will guaranteed be better. Poor service and really poor customer service- be prepared to wait 49 minutes, get disconnected to have no one return your call. Horrible.
Terrible customer service. I put in three requests to cancel when moving off island with no response. Can’t get anyone on the phone. And now they’re trying to charge me $200 for equipment I already sent back. Absolute nightmare.
Worst customer service ever!!! Waiting on the phone for 3 hours & they hung up!!! Plus after I restored my service, it took them a whole day to activate my service!! Smh no can this company!!! Last month being with them!! Never again!! Worst service ever!!!
Long wait times, Billing telephone number listed ON BILL is “no longer in service” and no responses to my husband’s customer service requests via email (probably incorrect email listed, would be my best guess)
worst customer service I ever experienced. spoke to a girl named melanie, she should be fired immediately. she made me feel like she was doing me a favor the entire time
It was the worst customer service I experienced.
I couldn’t get their operator whole day long, they say waiting time 2 hours… it’s a shame big companies with a poor service.
Worse service in Hawaii. Tech people do not show up at appointed time. Service via telephone requires a very long wait and, even worse, once they answer they are not able to assist.
So I have been paying for 1 gig for awhile now problem after problem try call them and get run around about them lower my speed or keep over charging me asked to speak to a supervisor and still have not heard from one disappointed in there customer service
I have had Internet and phone service with HT for the past 7 yrs. The service is very reliable. I can only recall one time during the seven yrs that my service was interrupted. I think that deserve 5 stars.
When I called, the automated voice said all lines were busy, but it offered to have a rep call me back if I pressed “1,” or “3” if I wanted to stay on the line. I pressed “1.” No response. I tried “1” again. No response. The voice …
I was positively surprised at their level of customer care, and especially the guys who set everything up were incredibly professional. I have zero complaints, they upgraded me from copper to fiber for free!
Had a very short experience, less than 2 min. Received the coupling port I drove into town for. I didnt however feel like a valued customer.
Recently subscribed 15 Mbps at Hawaiian Telcom but I am faced with multiple disconnections every day. It is stressful and affects my activity. Tried to reach out and call their hotlines but took several minutes to answer.
Thw customer service is terrible. The “technician” doesn’t know how the internet or phone cables work. And the internet connection is awful too. switch to other company!!
Terrible connection and download speeds, service cuts out frequently. Paid for 300 Mbps download, tested it and I’m only getting 1-4 Mbps. I am definitely switching. If I could rate less than 1 star I would rate -10. Terrible company.
teach your customer service employees how to read military time… very rude auntie(Dec 8 5:00 am ) Big island .. please dont lie to us… the net was down and you tried to tell me to reboot.of course it didnt work… .. the whole area …
Paying for 10 Mbps only getting 2 Mbps. After calling and waiting 38 minutes was given the its on your end try restarting your modem etc. Being a Electronic Technician and playing along following there steps first and nothing working …
Sorry HT is broken. My 50 bytes are really 19, after TV is supplied. With 19 Bytes, we get a broken system not able to stream or even move a cursor at times. Try calling HT. Its ridiculous. {Secrete Passwords. Permission to review the …
garbage of a company. to pay online , they charge you $1.95. To pay at the First Hawaiin Bank $1. They got my zip code wrong and only realized it now when i had to make a payment online and kept getting error about my account zip code …
Internet companies generally suck but Hawaiian telecom has been the worst in my experience so far. Continuously lied to me and accidentally cut off my service. Then proceeded to not send anyone out to turn it back on.
Hawaiian Telcom’s cable service is junk. If i could give no stars i would. It keeps losing signal. And goes in and out. Comes on for one second and then the signal is lost again. I unplugged and plugged the box back in. And nothing. This …
September 7, 2016…Newly connected service, after 3 days no service at all. Called Hawaiian Telcom, the person on the line gave instructions on how to get it started again, without success. Finally gave us an appointment for September 20 …
Today Brad Hoshino came to our home to fix problems with our TV service, internet service, and phone service. He was awesome, did everything in a jiffy, brought all the equipment that was needed too. We are so grateful to him and hope that the company recognizes the outstanding service he provides their customers.
stay away. very poor customer service. there’s a call back option but it says more than 2 hours wait time. my bill went from $200 to $550 because of expired deals that they don’t even remind you of.
Trying to get help and assistance with your services always takes hours or even days. I’ve been trying to get a hold of a representative for 3 days now. Each time I call the answering machine is always saying all their representatives are …
I’m not even customer with Hawaiian Telcom and I already experienced BAD customer service without even speaking to someone there. And what I mean by that is that I have been waiting on the phone to speak to someone so I can purchase their …
Worst service ever. Only offer services to certain privileged East maui people
the worst internet provider ever. would put -5 stars if I could. never has delivered the speed we are paying for. customer service non responsive. avoid if all possible. we only one choice at the time. as soon as contract is up will …
Worst internet provider , one week for service for something in the marine corps I could do in 24 hrs. Do not buy or subscribe
EVERY TIME I call their customer service line I have to hold for at least an hour. When I’ve chosen the “call back” option where you don’t lose your place in line and they call you back, THEY DON’T CALL BACK. I have to then call back the …
I switched to HiTel from spectrum/time warner after being a TW customer for over 15 years. I was sick of spectrum’s “boil the frog” gradual price increase tactics; every bill went up just a bit with them and never back down. I have been …
The slowest customer service I’ve ever experienced. 2 hour+ wait times. Poor digital quality. Price increases without any notification
I initially left a negative review. I’ve updated this to four stars because Ian reached out to me and helped resolved my issue. Props to Sara for her assistance as well. The only reason it’s not five stars is because of the initial …
My internet is down for two weeks. I called in for help, but the auto answer keap on repeating the same questions. The neighbor hood I live in is Foster Village. Still paying for the internet fee but don’t have any service!! Great job Hawaiiantel 👏. …
The star goes to all the technicians who have tried to help! They could actually get a 5 star rating, but I’m actually rating the “service.” You can check my call history and see how many times I’ve called about the same problem! Since …
Yeah, they’re kinda horrible. Their tech support said they’d call me back in 10 minutes with answers to my questions. I waited for over an hour at the office I was helping out at. Then I spent over an hour on hold trying to call them back …
Massive fraud needing a class action lawsuit! They’ve charged all their internet customers $3 per month for not opting out of their “Free” virus software. Spent and hour on hold so far to remove this and was told it will STILL show up on our next bills. CEO responsible for this belongs in prison.
I switched over from oceanic cable, and have been pleased so far with my service. The 3 techs who came out were awesome, to me calling with 21 question and them helping me with my concerns. I’m not saying everything
is perfect but so far so good .
Don’t listen to the mainstream reviews. Its a good and well done company. They just need more people for calls. Its the only company i know that gives out 300 mbps with a good price 55$ monthly and showing as the front page on their site. …
There could not be a worse internet provider to work with, please don’t make the mistake of using them. They will up-charge you and give you the run around every chance they get.
The board member of my condo decided to switch from Spectrum to Hawaiian tel. I wish they never did. Customer service is a nightmare.
As with all “monopoly” companies, they just don’t care. Takes forever to schedule an appointment, and then they give you a 9 hour window for when the tech arrives, REALLY? Now, of course, for the more competitive products like TV, they give you a smaller window. What a joke. How do I give zero stars?
If you need a reliable business phone and internet, DO NOT go with Hawaiian Telcom. My business phone has been down for 10 days and still no fix. The internet has been off and on that entire time as well. I’m losing money every day I don’t …
In the waiting line for 30 mins @ the service center at Bishop. Very slow and poor service. Only one guy inside the room. Everyone waiting outside the street. Are they happy with this amazing number of fans outside open street?
Product is good but service and billing sucks!! Billing told me I was one month behind. I told them no way I’m updated! They threatened to disconnect so I decided to go along and pay the bill. Low and behold next month bill came in I had a credit of 300.00. SMH!!
Had no internet cable or phone service since 730am I called Hawaiian Telcom and not one person did anything to help me. There was a fire on a pole 2 house away from me. Hawaiian Telcom was notified no one came to look but wow spectrum came …
I would give this company less than one star, if there was such a choice. OMG!!! My 89 year-old father, was told he would have phone service “the next evening.” NOT!!! That was five days ago!! I called every day to find out the status of …
Where did u find the voice for ur automated system???? Is this a joke?
7 months ago I was seriously injured at 5:54am while walking out to the bus stop and in the process stepped on one if there metal plates that cover their equipment under ground, which collapsed and severely spranged my right ankle where …
When I started my own business I needed internet in order to process credit cards and help customers. I called Oceanic Time Warner business and they would not have anything to do with me because I was a “new business.” …
Really terrible internet speed.. Got a measured ten forty times increase in speed after switching to Spectrum for only a few bucks more… …
Went to the Bishop St location (TV depot) around 9:30 am and there was no one in line. I exchanged my worn out remote for a new one, free of charge, and it only took 30 seconds. Very quick and hassle free service! The parking situation …
I thought I’d try to do the right thing and do business with an Hawaiian company. So unreliable. Nickel and dime you. Horrible customer service. My installation was done by a contractor. Be barely knew what he was doing. 2 days this week …
JUST got service put in this afternoon. It hasn’t even been 24 hours yet, I’m having technical difficulties with the service!!! NO television, NO internet connection!!! Hawaiian Telcom rep say a there seems to be a problem (duhh) with my …
I only stayed on the island for 4 months but I decided to get their high speed Internet fom my job. I was very happy with their customer service as well as the wireless router. I haven’t had any problems and I don’t know why they don’t have a higher ranking.
I returned my equipment as instructed. the woman in the Bishop St office informed me that I was good to go. Now I’ve received a notice that I did not return my equipment and they’re charging me. Is this a Hawaiian company looking out for its local customers or is it just some mega corporation looking to make a buck any way possible?
Piss poor company. Hawaiian telcom owe me money because I had repay for the box that I already had in my house. They had mess up on my bill. Now there are telling me that they will send me a check to reimburse me. That had been months ago. …
Don’t use this provider at all cost. They Will never solve your issue. The fastest internet that they promote is all SCAMMM! I learn My lesson . Good bye
just trying to shop around, I left hawaiian telcom about 15 years ago because of poor customer service and trouble with landline, sharing with other people, I could hear neighbors on the phone while talking to a friend. I wanted to shop …
If you can, than by all means avoid this company at all cost. Go with spectrum I’m telling you it’s not worth whatever deal you think you might be getting. TV service keeps freezing, internet service is ok if you have your own Wi-Fi router …
All I needed to do was edit my current credit card info…easy, right? WRONG!!! Couldn’t get online to do it (wouldn’t recognize my username name or password). Rep sent me a password “recovery code” …didn’t work. …
I already canceled my phone, fax and internetok months ago and yet, they continue to charge me!!!! It’s a good thing I don’t have it set up under autopay, otherwise they continue to take out money from my bank like they did before! Many calls were made but no resolution what kind of people are there, so incompetent!!!!
This is the worst business I have ever dealt with. Firstly, they only offer an 8hr window for you to get your service set up, Monday through Friday. That doesn’t work for people who work and cant afford to miss. …
We switched to Hawaiian telecom hoping for better service. I haven’t been able to watch TV because the service doesn’t connect in my bedroom despite having 2 netgear extenders. Customer service does not do much to help. Internet …
No one will answer the phone when you call for tech support. I’ve been on hold for over an hour today. Internet is VERY slow, web pages take minutes to load, no one will help when this is the case. I’m looking around at other providers …
Payment and automated call system is utterly horrible. Zero customer service and impossible to reach anyone. Internet has been okay until recently which has been slow and spotty. I’ve tried to set up auto pay for the last 3 months to no …
Horrible customer service. I keep receiving bills for over $240 when I have an order number for a plan costing $50.
No one answers the phone or calls back. I’ve actually talked to 4 reps and each …
I’m writing this review because this now has happened to me three times. I called because I have a new address.There is an option for a return call because generally it takes 30-45 minutes for someone to answer the phone to assist. Well …
Hawaiian Telcom doesn’t even deserve a 1. Scheduled an install 11 days ago for today. Waited here all day for the installer. Called in twice to verify an installer was coming. Called at 4:45 p..m. to confirm no one was coming. No …
Pros: TV and internet bundle much more affordable than other providers.
Cons: TERRIBLE. CUSTOMER. SERVICE. …
You can never get a hold of the helpdesk you have to wait 40 to 60 minutes. Their chat line is unavailable and has been unavailable send it since I signed up. My Internet is so slow I’m really disappointed I changed from spectrum and I’m sorry I did
No stars if possible. They still won’t add a call back service, so if you have issues they will call you back. Instead they put business owners on hold for hours. These guys are the pits!
Very difficult to work with. Customer service beyond awful. Simple requests take days, even weeks. Incredible lack of professionalism or care for their customers’ time. Will be returning to Spectrum ASAP! Hawaiian Telcom is giving Hawaii a …
Customer service needs improvement with communicating amongst themselves in order to resolve customer’s requests.
I canceled my service over 1 month ago, but still got charged for the service. Tried to call for assistance, but the wait time on the phone was hour, after 45mn, I couldn’t wait any longer & hang up. As you can see, the service is …
Poor service/ Customer service
I called them at the first week of July that I will be moving so they made an …
called on Feb 19th 2019… service is down, they can bring someone on Feb 26th….Now this is where it gets normal for them(Hawaiian tell)…could not find property, On their phone message says “don’t answer any phone call if you suspect a …
Trying to extend grace to this company, however, it seems that they are intent on spiralling downward in a high speed fashion. Answer your phones, set right your issues and give people back their money that is rightfully owed to them! Auwe. . .
I was not liking their service much at all and then I lucked out and got Leena (sp?) on the other end. The five star rating is for her and her alone. I highly recommend that if you are having trouble with service, ask for her. She may end up hating me for this if she gets too busy though 😉 , but man…she’s great.
I had billing issues (promo ended without me knowing, my fault). I called and spoke with Ehukai. He was SUPERB. Knowledgeable, patient and broke everything down in minute detail. I haven’t experienced that kind of customer service in such a long time. He is an absolute GEM! Thank you Ehukai!
There is no customer service. I called last night and left my name and number for a call back. I called today at 8 am and had to leave my name and number for a call back…wait time would be 20 minutes. I called 1-1/2 hours later and …
Bad bad bad costumer service. If it wasn’t such a hasle to transfer our service to spectrum, I would have done it in a heartbeat. Been calling and emailing these people about our problem, but still haven’t received any call back or …
Update: So, we now had this service for almost 8 months. For the most part it has been great. $100 for internet and tons of t.v. Only ‘complaint’ is their ‘on-demand’ stuff is awful. You can’t watch any t.v. or movies without paying. …
My bill went from $60 a month to $118 with no mention of why or when it would raise double the amount. Now I just looked at my bill and they charged me $64 more for absolutely no reason. I hate this company
Asked a lot of what seemed like shady questions over the phone so i refused to get the service. They wanted my full social, if i had any locked gates, alarms, and dogs. The full social over the phone is what really set off the red flags. If …
Police report filed.
Can’t contact them to verify if this is employee at my door. They are coming …
I’m having issues with my cable and internet service. The number they post for customer service: 643-6111: the phone gets picked up by the automated voice recording, but if you select you need assistance NO ONE ANSWERS. Yes, you get to …
Great customer service from the Hawaiian telcom team. From the customer support representative I spoke with on the phone to the internet cable technician, Brad, who called and came early to fix our fiber line. Thank you!
I have been a customer for years and they increased my bill in January, I called customer service, she couldn’t figure out what was going on and put in a ticket. I never received a call back and my bill tripled in February. After calling 4 …
So I just cancel my services I paid $62 monthly October and out of no where they charged me another $77 total of $139.no email no letter of notification. So I called customer service and spoke to jasmine tells me it’s because of …
Ordered service..supposed to come on the 4/2/2021 between 8-9 am. No show no call. Called them after waiting 1 hr..explained. still no show/no call. Can’t even get anyone to cancel service. On hold twice for Over 2.5 hrs. Gave up. Try …
Scheduled an appointment for new service and I was totally stood up. I had received confirmation that they would be here buy Nobody ever came! I never got a phone call or anything. You guys are the worst!
Go to other company, you will waste time here, you have to wait for 1 hour to call customer service, there is no 24/7 service all lie, you can’t find anyone when there is a problem. …
Only got the 15 Mbps first, works great, hardly any issues, especially for the price. It is way cheaper than Oceanic and no contract. I called to change my service today, due to moving, and Brandy was very helpful, friendly, and professional. Not sure why there are so many poor ratings; maybe I’m just lucky. Great job!
Unfortunately depending on where you live in hawaii dictates the provider you’ll get. In this case I got stuck Hawaiian telcom. Long wait times 30 min+, then we you get serviced another week to come out and fix it. So much more to say but I think you get the gist
This company is the worst on the island don’t let them tell you that they provide the best on island because that is a lie. I would rather sit and Starbucks and do all my college homework(which I have had to do) then deal with their …
Absolutely rubbish company. Been on hold for over an hour and 30 minutes. Have been waiting on a call back for over 2 weeks. Its only a matter of time until thos company disappears and Spectrum takes over all their business. I cannot …
Considering the fact that I am looking to switch to them from Spectrum its amazing that they refuse to answer the phone and let a new customer wait on hold for 20 minutes. …
Complaints:
Hawaiian Telcom System Error led to no show
Extended Wait For An Appointment …
Hawaii Telcom doesn’t deserve any stars. Their customer service is terrible and practically unresponsive. They make it as difficult as possible to change or cancel their service. I wouldn’t recommend this company to anyone, especially military or government contractor. If you move around a lot, dealing with them will hold you up.
I made an appointment multiple weeks in advance to set up bew service when I moved. Two days before my move they called to confirm my appointment. An hour after my scheduled window I called customer service and asked where they were. They …
Trying to get someone to answer the phone call is downright ridiculous! I have spent 7 weeks trying to disconnect my father’s phone service. He passed away April 1st, and he had automatic payment through his checking account. Just got a …
I have been a Hawaiian Telcom customer for many years, both business and personal. A recent series of extremely poor and unresolved customer service issues have lead me to feel that this is one of the worst run businesses in Honolulu. The only reason for writing this review is to lower their rating as low as possible. Go Spectrum!
This company is the worst. Each time I called that I had to wait for over one hour or two hours. Finally, I reached customer service, they were not kind and professional. I felt I talked to a ROBOT. They need to get more trains how to talk …
Terrible customer service!! I went to return internet device to this location, and there was old lady who looks like 90 years old(white female with dark skin) working there. She was so rude!!! She accused us of not returning a device …
Horrible customer service. I have waited in line for live chat support twice in a row, only to be told “sorry we are unavailable” twice in a row, and the automatic call back form them that was expected to be1-1.5hrs is at 3hrs and …
I have called for tech support a few times and I do not mind the long wait. This morning 12/4/19 Wed, 8:15am, I called in regards to my billing statement. A rep, Precious (NOT), did answer my question, though her tone was not friendly. She DID NOT HAVE GREAT CUSTOMER SERVICE.
Their customer support is very poor. After going through a lengthy automated system a trouble report is made, but the problem doesn’t get fixed. Speaking to a real person is almost impossible, I have waited on hold for more than an hour …
Signed up for fiber, with a promotion of 1 year free Hulu / Netflix service. Person setting up my service said he would waive my activation fee, I thought how nice of him. Turns out in doing so, I lost the 1 year promotion service, and the …
I called them and ask them what they can do for customers during covid19. 50% credit to one bill was their answer.
We were out of business for two months so we didnt use there service and yet …
they’re very bad at doing their jobs and treating people with respect. it took me four phone calls and two hours of hold time to cancel my service and now they’re forcing me to drive thirty minutes to return the equipment THEY put in my …
Stay away from Hawaiian Telecom. I am in military. I moved from Hawaii to mainland. Submitted disconnect troubles ticket on their website. Their website is junk only thing you can do is submitt ticket. They don’t track your ticket at all. …
Customer Service is completely unreasonable
Management needs to re-evaluate their structure of helping customers!
This company not only over charged me by $100 for their lowest internet service, they also charged me an extra month which I did not receive them continued to claim I that I didn’t turn in my equipment even after I provided them with the …
how is this and spectrum the only internet providers?? they just lie and lie and lie to us. …
Charging late fees during a pandemic is ridiculous. Also price gauging when so called “Promotion” Time runs out is another way to make your customers angry. OH and good luck trying to return any equipment. There’s no parking and it smack dab in the middle of town. No Satellite offices anywhere on island
We came to cancel service as well as return the modem, we’ve been trying to cancel service for a while and due to my mother losing her account password/security question & answers we were not able to get it done over the phone. We’ve …
I was enrolled in a bundle after the promotional period without my consent. I asked for my tv service to be discontinued and to only have internet wi-fi. I was told a supervisor/customer specialist had to call me to confirm. I was on duty …
Terrible. Absolutely horrible company. The worst. Go with Spectrum. They never have customer service representatives to help when you need it, when you want to cancel they hold you hostage and say they won’t cancel until you return the …
Used to think they were ok even though they throttled Internet and a couple channels were uneven. Now, after my monthly bill went from $119 to $192, I dont like them so much. Oh, they offered to reduce it to $172 (I was a customer for …
Terrible experience with them. I was going to start a service with them. The representatives that called me were pushy. Requested a SSN over the phone which is highly unprofessional and a gross disregard for privacy and security. Told me …
Customer service is poor, agent was rude. Wait times are over two hours. I tried calling on Saturday at 4 pm and an automated voice message said they are open from 8am to 530 pm but there call center is now closed. My internet and …
I have been trying to reach out to them with no luck for over a week. Here are some of my failed attempts:
– Called several times last week, waiting over an hour one time until call got …
Terrible service. Had an appointment set up for new installation. I called a few days before to confirm the time and was told all was well. Four hours after they were supposed to show up I called wondering where they were. It turns out that …
Trying to contact tech. support waited 2 hours then got disconnected called back waited another 2 hours called on another phone to billing while waiting for tech. support finally after 15 minutes waiting for billing got a answer. Tech. …
Nothing but trouble. Been a customer of Hawaiian Telcom in all its different incarnations since 1987. Since we switched to fiber optic telephone service in 2019, we have experienced 3 outages in 3 months to our area, and couldn’t process …
I’ve had nothing but issues with service for the past year I’ve been with these guys. Spent hours of my life on the phone resetting boxes, having failed services, and waiting on things to reboot. Today my service went out at 3pm. Spent an …
Phone system servicing the customers are terrible….wait times of 15-20 minutes without a callback? They expect someone to wait on the phone for 20m just to ask questions? …
Without a doubt the worst customer service I’ve ever dealt with.
I don’t think their phones are actually connected I’ve spent countless hours on …
If you are thinking about getting service with them… DON’T!!!!
Have been trying to contact them since they installed the service a week and a …
I have been trying to connect with a representative regarding my landline issue. My first attempt was on 2/17/21. I opened a ticket, left my email address for someone to call me, tried the live chat but keep getting disconnected after …
Their 30 day satisfaction guarantee is all a lie. I was only with them for 5 days (long story) but the time it took for me to cancel and pay them the $6.04 I owed took longer than 5 days jumping through a bunch of hoops. From installation …
Wish I would’ve read reviews first. Husband signed up online for someone to come install equipment. No call no show. That was on Saturday. He called and they said there was no record of him signing up and no one was coming. So they …
I have their TV/Internet service and love the speeds, HD TV programming and picture not to mention the Price can’t be beat. They always have promotions running and with no contract it is easy to switch once a current promotion runs out. …
If I could give zero I would. But this is the lowest score you can give on google. I wish my building never renew their contract with Hawaiian Telecom. I will definitely make sure to bring it up during owner’s meeting . It is such a pain to …
We wanted to cancel our land line a week ago. I was on hold for 30 minutes and decided to try to cancel on line. I filled out the request form with our cell numbers, no one called either of us. Today I called again, was on hold for almost …
Terrible service !!!!!!!!!!
I canceled the Internet by phone on 11/18/2021, but JES, the person in charge, …
Unbelievably, consistently bad reception. Customer service wait times literally hours, 5 days waiting for tech to service and needed a tech to come out again w/i a month of last service call. More expensive for supposed 1gig but if service …
Called customer service. Automated system said 12 minutes wait. It has been 50 minutes. Do I wait longer? Will someone answer within an hour? Or will it be 2 hours as some people reported. Really? Do I have 2 hours to sit here …
I have been a Hawaiian Telcom customer for 30 years (including prior ownerships of GTE and Verizon). I have landline, TV and internet services. Whenever I had a problem which is uncommon, tech support was always helpful. The Mar 4 TV outage …
Got a new plan with them for home internet for about 60$ a month.. when the first bill came it was for 200$. Called and they said “it will be prorated and you should see a updated bill in the next few days” 3 calls later, being on hold for …
I called in a service issue…. lady was nice and took down my number… said the wait would be 45 minutes to an hour… we’ll call back. I got the emailed version of my trouble ticket and they put the wrong contact number down… so I …
Always getting late fees because their autopayment system never works.
Customer service is a major security threat. They needed a password I didn’t …
I am extremely dissatisfied with Hawaiian Telcom.
We pay for TV Internet and a land line phone.
They TV signal goes out or service is disrupted a few times a week and they WILL …
Debbie K.
I’ve always had great customer service whenever I called customer service, …
Over all, service was without problems for 2 years. Then there was an error with my billing; my service stopped working and the techs sent couldn’t fix it. I kept getting bills about 3 or 4 months after reporting my service stopped… I …
I require a paper bill and do not want online billing. I am elderly and somewhat infirm and need a paper bill.
But Whatever happened to Customer service? My bill went up over 10.00 i the last …
As a subscriber they offer hours on hold instead of customer support. They advertise super fast speeds which we did experience for a while. Now the service doesn’t work every evening until mid day the next day and I have to wait on hold for multiple hours and ultimately never getting through to support. So shame
I have waited 3 weeks for someone to come and repair my internet. I have contacted them 3 times and the wait time has been over 2 hours along. One time after waiting 2 hours i was disconnected. …
I was with Hawaiian Telcom for several years. They’ve always had below average customer service but I didn’t want to go through the trouble of switching. The last couple of months I’ve had a long string of issues re: billing, internet …
Customer service isn’t half bad however I called in and there is a 2 hour wait. I think it’s time to hire more employees with all the problems everybody’s having with Hawaii Telecom. When I first got Hawaii Telecom it took them two months …
Hawaiian Telcom techs have always been super helpful and definitely know what they are doing. Setting up our system 4 years ago was a breeze. We had one issue following that, but a tech identified the problem very quickly. That, however, is …
If I could give them 0 I would! Internet bill(just internet!) for small home went from $65 a month to $250 a month with no notification whatsoever! I had my account on auto-pay and got shafted for months(my fault) and have lost so much money on this. Biggest con artist company I have ever dealt with!
Good internet service, and it’s very affordable if you get one of their deals.
However, paying your bill is nearly impossible. When you call in to make a …
Terrible customer service. Telephone wait time is two hours or more. We had trouble with our TVs going momentarily blank or pixelating. Five technicians came out and none of them fixed the problem. A service agent and one technician said …
Recently opted in for the EBB program. There was a miscommunication. And between the time there was this error. I was being charged for something they said for me to wait on. And I have to keep on showing them the original signed agreement. …
Worst costumer service of my life, Hawaiian telecom is so shady.
They have so many hidden fees you don’t see in the beginning but i am telling you STAY AWAY FROM THIS COMPANY! It took me 4 hours on hold to speak with costumer …
I would give them 0 if I could. Worst customer service EVER!
I wanted to cancel my account the day of signing up because it was way to expensive, but they kept avoiding my request and they gave me number to call, “sales …
So far my experience with hawaiian telcom has been atrocious. My initial install was cancelled due to current tenant living in residence was already a a customer. I wasn’t notified of cancellation until after I waited for them to arrive. …
When I tried to order service for the first time, It was going well up to the point that I gave them my name. After she had already told me that HT covered my area for internet service, she put me on hold and back, explained that they …
The bill goes up, and the service gets worse. Called on my cell to figure out whats happening with my home phone service. Was on hold for over THREE hours, then got hung up on. They then called my cell at 3AM and left a message to call them …
Hawaiian Telecom used to be a great service. They had local service staff and the call in service line used to be friendly, helpful, knowledgeable and polite. Now when you call in, you get some call center in the Philippines and they …
We sold our home August 2021. We confirmed that there are no Hawaiian telecom services available for our new location, so we terminated our services on 8/26/2021, as well as confirmed they had updated our billing address. We also returned …
If I can put 0, I would. Very, very bad internet service. And even worse costumer service. They are lying when they tell you they have the fastest internet in Hawaii. Unfortunately, we don’t have many options. Nothing works. And it’s impossible to call them even when you want to cancel. Stay away!!!
I’ve read the reviews out here for this company. I very much agree on the portion of the customer service where it tools so long to get someone on the line. At times it does not give you an option to get a call back so you’ll on hold for …
Absolute trash company. They made an activation billing error a year ago on a condo account that shouldn’t have a payment due to HOA. Internet shut off for tenants. Assured me multiple times that they would remedy it by removing amount due. …
worst customer service ever. There was nothing mentioned about promo end date when I first got the service. Then out of blue, up-charged the service by over 500%. called and asked them, all I got from the customer service was “it is not our …
In my opinion Hawaiian telcom is not a company that truly cares for and is interested in the welfare of their customers. If they were to take interest in that aspect of it it would make the whole experience that much more pleasurable and enriching. In
I am so disappointed with the customer service. It’s virtually impossible to speak to someone when you call. If you’re lucky, you’ll get a call back in an hour, but count on up to 4 1/2 wait for a call back. I finally switched today, …
My dad passed & wanted to change acct to my name. I sent in the form & supporting documents. No change. Then they call me on my cell which I provided but don’t leave a message or text so have no idea who called. I got their message on my …
My bill has been wrong for 3+ months now; they’re trying to overcharge me for their own clerical errors. Each time I call, I’m on hold for at least 4 hours. As I write this review, I’m on hour 5 on wait. Going to get a second option with Spectrum, if their price is competitive, I’m switching.
A Hawaiian Telcom line ended up hanging low after a thunderstorm this afternoon (Sun, 1/2/22), which partially blocked an adjoining driveway to the back house property, so cars would have a hard time driving in/out. I then called to place a …
If I could leave 0 stars, I would. With only 2 locations on island, Kapolei and Downtown to drop off or pickup equipment is ridiculously inconvenient for your customers. Even trying to get a hold of these two locations lead to a voice …
If I could give this place a zero, I would. Myself and 2 other members of my family telework. I am a physician (radiologist) and do teleradiology. The internet cut out for second time in 6 months due to a faulty fiberoptic box – this time …
Worst company ever for customer service! We have been without internet since Saturday night, meanwhile our children have no school access and we have no work access, but the soonest we can get a tech is another 4 business days away!! …
The internet service itself is good but it’s not worth the horrible customer service, shady billing, and constant technical issues with their phone system and website. Occasionally there will be a competent rep, but usually it’s people who …
I am going through a very tiring process of just getting a new router. For over a month now we called with 8 agents and all of us told us smth. different and always promised to give a call back in 24/48 hours. …
If I could rate Hawaiian telecom a 0, then I would. I called customer service many times and was told each time I would get a call from another department to set up a service call for a tech to come out and troubleshoot my connectivity …
This people are horrible careless and shameless they rather lose customer that call you back. The customer from the PHILIPPINES yes Philippines can only take payments and make notes. The Hawaiian office never respond and or call you back …
This is one of the worst all-around companies I have ever worked with. I was stuck with them because my condo offered free service with my rent and it was temporary, but the many times I would have issues I would have to talk to them 3 …
If I could give 0 stars I would, I have been a residential hawaiiantel customer for years now, If you would not upgrade the modem yourself and configure it yourself it would yield subpar results. I was paying for 500Mbps DL and was getting …
They never get anything right. Every month I have to call, because there is something wrong with the invoice. It’s incredible how much they rob so many people of their money, especially when they just pay for the overcharges instead of …
This is the worst Internet Service I’ve ever had my life I think at least as long as I can remember. Every quarter of an hour I lose my signal for a couple minutes. They have come out to look at it a couple times and they switch things …
Worst Customer service ever. First they hiked their monthly fee to approx $800.00 because I did not renegotiate the service after one year. Well they said there would be an increase but I thought 5% not 500%. Then I called and waited 2 …
They’re going under I think cos they’ve literally stopped caring. Their customer service is a bunch of people in Philippines with no information or power to do anything. No internet for an entire month! Multiple promises of call backs from experts and nothing so far! If I could get spectrum I’d drop them in a heart beat.
Outage on internet happens regularly. Recommended to upgrade for an extra $15. It did help a thing. Tech came by to service, did a clumsy job, and left without improvements. Bad service. Bad connection of internet. Don’t recommend anyone to prescribe Hawaiian Telcom.
Had their service for almost 3 years, 1 Gig fiber connection was solid except a few times service went down they could not get a tech out for service until 3 days later!! Service is good but customer service is very very poor. One time i …
Ive been with these guys for over 3 years in Hawaii. All services is terrible! Customer service, internet, & the cost! Lines are almost always down and when you ask for a Supervisor, they ask you why do you want to speak to my Supervisor? …
The Telcom provides EXCELLENT internet services. I have had ZERO internet connection problems in the 6 months I have had the service. HOWEVER their excellent TECHNICAL service is torpedoed by their billing system. As a result I am …
Worse t.v experience ever. I was with Hawaiian Telecom for about 3 years before going back to spectrum. I was calling them every week about lose connection and internet. I called and tried to cancel Hawaiian telecom the day I made my final …
Internet was down-called customer service. No wait. Service rep was nice and knowledgeable. Got is going quickly.
I’ve been with Hawaiian Telcom since for over 7 years. Basically since they were available in my area. In past moments they were helped me lower my bill to what was available. Today I was told that even though I’m paying 40% more than the …
Very backward company with rules that make no sense. It’s difficult to communicate with thick accents. I feel bad asking to repeat their answers over and over. Everything is done in slow motion with ridiculous procedures from the 1970’s.
This company has no common sense or leadership. !!!!!
I am not a Hawaiian Telcom customer, but I need to report that the Hawaiian Telcom cable fell on the ground by the Kamehameha Hwy. It blocks my house entrance and driveway (Kamehameha Hwy Laie 96762) for three days, but the repair crews …
They mess up but so does everyone in Hawaii. They make it right also. They answer the phone and correct thier mistakes. Gabe S gives excellent service.
Thank you
I’ve been a loyal customer for 13+years. This is the 3rd time in 2 months I needed YOUR support. All 3x, I’m on hold for over 50 minutes after the automated voice mentions 9-12. Doesn’t seem like loyalty travels very far nowadays.
Fioptics it’s pretty impressive, I used to have trouble on a different provider everyday with my zoom meetings, from 8am to 10am. Since I’ve changed to Hawaiian Telcom, my meetings run smoothly no matter how many people are in my call.
They offered us a good price for cable and internet. Germain and DJ the technicians/installers did a good job. They were considerate and kind. They explained everything about the package we subscribed to.
What would be the equivalent of negative stars? Supernova is a dying star, but IMO it sounds too good for the lack of service that is Hawaiian Telcom. …
Worse customer service. Non local, they just keep apologizing and repeating my words back to me. They did not tell me of hidden fees. They quoted an 8-9am install time only to find out the day of it’s actually 8am-5pm. They aren’t able to tell you an estimated time like Spectrum. Horrible service
Wind blew down a line so it was hovering 3-4′ off the road…managed to lift it temporarily. Spectrum called me back immediately and we clarified…not their line but they did email HTel about the problem. …
the product is adequate. the inability to solve billing problems (in my case, overcharging repeatedly) in a single call is mind numbing. I have a group discount thru my HOA and every month thet bill me the retail amount, and every month i …
2-3 days ago contacted Hawaiiantel via chat to inquire about the “fioptics 300 + basic tv” marketing ad I received in the mail. Provided the customer associate (“Abhie”? but can’t be sure of spelling) with my name, home and email address, …
I have been trying to schedule a technician to come out and set up my service for several weeks now. Every time I get a technician scheduled, they no-call no-show. HT is literally the only provider at my address and I can’t even get a technician to show up and set up my internet.
I’ve was a loyal telcom customer for 5 years but this year was my last year due to the worst customer service I’ve received. Every year it’s the same thing with the expired promotion and having to call and get another promotion for a year. …
We have continued time after time to have equipment that is dangling in the air fixed. Every time they say they are writing up a ticket and no one shows up. Someone is going to be badly hurt when the line breaks swinging in the air or a …
edit 12/20/2022 – The charge for equipment (router and modem) has been reversed, I received refund check in the mail and I haven’t received any new bill or automatic charges. …
Takes forever to just talk to someone!! & Longer to get reconnected to their internet service that is advertised as up to 300gbs but you actually get about 50gbs! I was much happier with Spectrum!! But both co. Give you a special rate for a year & rise their rates 💯%+ unless you call them & then you wait on the phone forever!!!!! …
They wonder why I had for years my personal and business with Spectrum, Oceanic, so forth. And here is why…
Because moved to condo, it’s Hawaiian Telcom so I follow HOA. …
I got really lucky, the technician came out and said he would have to run new surface mounted cables to each tv and my router/modem. Then he said I needed to trim my tree. Then he told me it’s really not as fast as they say. Then I read …
Internet and cable went out this evening. Called HT Customer Service and was told the next available rep would be 12 mins. SIXTY minutes later – still listening to the same stale music with zero updates on my time in the queue, but …
Switched to HT thinking fiber would be faster. We have had the service for 6 days and internet consistently is cutting out, TV shows are constantly spooling. We called (it took 3 hours to reach a person) and they blamed the bad internet on …
First impression is a BIG deal to me. I can’t believe their technicians lies. Their ad looks really good! Just deliver what you promised. Even their customer service sounds polite? They hang up and don’t listen to what I have to say! I have no idea why the board of directors from my building chose this company. SMH!!!
I typically don’t leave reviews like this, but by far, Hawaiian Telcom is the most unprofessional company I have ever dealt with. As many other reviews have stated, do not anticipate ANY sort of viable customer service. From initial …
UGH my internet went down every 5 minutes or so. ENDLESS …On-off-on-off-uhg so frustrating!!! Called customer service to report the issue. 5 min on hold, transferred me to a different department and Jason put in a job or repair ticket …
This company is disgusting. I started using them 5+ years ago and somehow did not register the online portal. About a year ago apparently the “deal” ran out and they started to charge 2.5 more without notifying me. Okay, fine, I should take …
I have zero service issues. Install was fine. BUT. We bought our own extenders and wanted to return the two they were charging us for… I’m sitting on hold, phone call #4. Customer service is painstakingly incompetent. From having zero …
If I could give zero stars I would. A vehicle hit our power line pole over 5 weeks ago. HECO and spectrum fixed their lines right away. Hawaiian telcom still has not fixed their lines despite multiple calls and reports. Lines literally …