Horrible and incompetent. They are very rude and have nasty attitudes when you speak to them. All of them have been that way, even the leadership and Vice President. They act as if they are paying us. It is insane. Hoping our folks fire them asap.
I’ve been an owner for 30 years, through several management companies, and these folks are undoubtedly the worst. Exorbitant fees, $100 late fees, poor service.
I am a owner. Just had to call them for the first time and found that not only were they know help but rude.
I will be recommending a new management company at next owners meeting.
Literally the worst company to get information from. Extremely unprofessional and the customer service is the worst I have ever encountered specifically Josh who works in the documents department who should be fired immediately for treating customers so rudely. Do not ever use this company.
Had several bad experience with this company. Every time you call they are never in so you leave a message but they never call back. We pay them for terrible service! What a joke!
This is the worst property management company I have ever dealt with. Their Acct. Dept. is not trustworthy. It says something when most all reviews are poor.
Very bad accounting services. Beware 0 communication the only person you will make with is a bunch of lawyers. Guess who get stuck with fees…that’s right the homeowner’s …
Just a horrible company. If you are looking at a property and these clowns have anything to do with it.. run away. If you are stuck with them do your part to have them replaced.
Don’t email them, they will forget about you or take over a week to respond. At least the accounting lady was nice enough to provide updates during this crisis.
This place only collects payments and issue fines. We pay over $600 monthly in Maintenance and Association fees but can never reach anyone in relation to the property.
Crooks. Bottom line. They release a full accounting of their association budget, by law. In it, it states that they are operating with major surplus. All my attempts to inquire why they then instituted a double digit increase in fees were …
they deserve a negative score, they don’t deserve NOT even a single star! I hope all home owners will gather and have a meeting not to let Hawaiiana manage our community,,, they KEEP asking money!
Awful folks, very rude telling me not to call and check up on my landscaping permit as they are too busy with thousands of folks..so I listened to my landscaper and had it done anyway and the permit came 8 months later! I was told there is no other management cos. On island so folks were stuck.
Hawaiiana charges our association roughly $9k a year for office supplies/admin services. Went to go pay association fee online. What a joke! Absolutely ridiculous to charge a $20 processing fee for a simple online payment.
I am a lender who often require information from the HOA management in assisting home buyers in getting their loan approval. In recent years, have been disappointed with the poor service and slow responses from some of the employees of Hawaiiana Management.
One star is way too many for this agency!! Way too many. They are incompetent, lazy and deceitful. I would feel much more comfortable giving them a -100 star rating. They are as bad as they get.
Worst management company I’ve seen in 30+ years of real estate. Not surprising they rate 2.3! Their staff is incredibly rude and sometimes outright arrogant and offensive, especially Casey and Marc Udoff.
Horrible company. If they owe you money from a sale, they take a month to issue it, then they issue it to the wrong names. Incompetence at its finest. Not to mention, no one seems to know what it is that they do, or where the money goes.
I own a home managed by Hawaiiana in the Pulewa at Mehana development in Kapolei. I am not sure who hires the gardeners for the upkeep of the common areas but EVERY single time the gardeners come they get grass ALL OVER my car and don’t …
I reside in a condo managed by this company so I contacted them regarding a complaint with the resident manager. I tried calling to speak to the individual that oversaw the condo but he (Chuck Ray) was not available so I sent an email. …
I sold and closed my place back in dec of last year, it’s already april 6 and I still haven’t gotten my refund yet. That’s almost 4 months. I called 3 weeks ago and the lady told me the check will be going out next week (which was 2 weeks ago). What a waste of my time to having to call them again to follow-up.
Recently returned to Tradewinds Plaza on Hobron Lane in Honolulu, Wow! Hawaiiana had taken over management about five years ago, and the place looks great now. When I was living there prior to Hawaiiana coming in, we had bug infestations, …
I don’t have much experience dealing with association management companies, but this is one of the worst companies I have ever dealt with. Its all about money and their online system is difficult to understand and just down right sucks. …
Terrible experience with this company. Specifically with Thomas at the Honolulu office who promised me some simple info on our HOAs cost but then ignore me for a while and now refuses to provide the info. Feels very shady to me but don’t …
My apartment resident manager was slow and can’t handling problem, but property manager who working Hawaiiana M Comoany, she is smart and quick and also give advice to our resident manager. …
Beware: extremely rude receptionist. I know it’s not fair that a company gets a bad review for a single receptionist who might have been having a bad day but what happened has happened and she as a receptionist of the company still deserves a one star review. Actually I’ll give two star because they picked up the phone.
Poorly managed and poor communication. I made two payments almost two months ago and neither checks have been cashed, yet if you are late on payments they are quick to fine you and send you to collections.
I can’t say anything good at all. I’ve tried for several months to get simple information without any success. I’ve also wondered, why isn’t there an actual method to track payments? Why have payment amounts steadily gone up? I can see …
Every time I call them I have to leave a message and they do not return calls untill days later. So unprofessional and I can’t wait untill I stop doing business with them.
This management will never give you a call or answer your calls. I’m getting pretty tired of this. Also, they sent a collector to collect a $745 bill when I’m up to date with the bills. Poorly managed. I have been trying to email my representative but that doesn’t work either. Expensive for no reason.
If I could give this place negative stars I would. This company has the nerve to tell me I owe half a year’s of payments even after showing them my bank statements and the checks. The checks go through the bank and pow! disappear on the other end. What kinda rubbish is that?
I mailed Hawaiiana a check for 100 dollars for a design review permit. Hawaiiana received the check and deposited it, but lied to me for about a week and said they never received it. After cashing my check Hawaiiana asked me to mail them …
Overall, very good service. Some of the negative comments don’t really fall to the management company. Resident managers may do a better or worse job, and may even need to be replaced. The condo ass’n is more or less professional and can be …
Absolutely the most unprofessional HOA company on this island, Mildred from accounting was unbelievably rude! She yelled at me, insulted me, and refused to give me a breakdown of overcharged late fees. I am at a total disbelief on the poor …
If you want to talk to whoever is managing your property (Lilibet in my case), you might as well forget it. You will never get to talk to her even if you leave a voice mail. No return calls from them even if you talk to her supervisor. …
Aloha,
I have owned property for three years managed by Hawaiiana M.C.. I Haven’t had any complaints about them. I believe it is important to understand exactly how …
I am surprised to see that Hawaiiana’s rating is at 1.9 stars. Our association has been with Hawaiiana for 12 years now. With their guidance our association has been able to maintain our property value, educate our board on condo laws and …
Overcharge for facility maintenance (lawn work doesn’t need to be done every single week and we dont have a pool to maintenance) there are unnecessary signs that have been posted that are an overly flamboyant use of money(clean after your …
Just like most of the complaints on the review, they do not return your phone calls. I have not received a response from the company for a month now and still waiting to get a status on a claim I made regarding a damage to my home. It’s frustrating and don’t know how else to get in touch with someone about my claim.
Terrible customer service. Extremely hard to get a hold of. So sad that they are a monopoly here in HI. It took 4 months to approve a simple vinyl fence. Dept of Permitting and Planning was faster than Hawaiian Mgt by 2 months!!!! Was …
Worthless! They want more and more money from the owners, yet they don’t do a damn thing! We don’t even have an on site resident manager… who are we going to call in case of an emergency? …
If you want to keep your business going, you should really hear out the homeowners’ concerns!! The management company are constantly ignoring our opinions and not getting things done. Really disappointed in the management team.
They don’t deserve any rating, or shouldn’t even exist. What a terrible company, if I know ahead this is the company who manage my property, I will never ever buy this condo. Seriously, I’m done. You don’t live happy here. If you looking to …
They don’t even deserve one star! Their customer service is horrible. It took me weeks to speak to a human. I left detailed messages, politely asking them to forward insurance information to my Morgage company. They finally called me back …
Website is out of date. You cannot set up an account to make payments simple. Auto pay requires a form and a voided check or bank statement? What year is this? Why is everything on this island 50 years behind the world?
Slow or no response to homeowners, but very quick to put a fine on your account. Impossible to dispute or even have someone treat you like a human being. Last year, I got a letter in the mail saying I haven’t paid my water bills and will be …
Misleading and mercenary. When my father passed, I asked his condo’s property manager if we could set up the probate estate account before continuing to pay the monthly management fees. I was told no problem, the account would remain in …
So my mom got super sick and was in the hospital for months, culminating in having to have an organ transplant. During that time, she was unable to send in her payments. As soon as she was cleared from the hospital, she started making …
Absolute garbage in getting back response in a timely manner. Requests for Official documents for the property, forces a game of telephone. Managers all do multiple properties so you are never a high priority. They are cheap and so is …
Poor service for residents. Slow response to simple requests; e.g. registering for access to the resident portal took over a month with repeated requests. Updating the ownership registration took over two months. …
I was harassed verbally about my service animal, was explicitly told they did not believe I had a disability, and when my doctor informed them that I have had severe hearing loss since birth and my dog is a trained signal animal, they did …
If you could rate no Star’s that’s the rating I would give. Not responsive and does not return calls in a timely manner!!! Spoke to Lana initially and she didn’t know the answer/solution to our situation. She said she will have Joanne call …
So called customer service to see why I hadn’t received a bill yet for HOA as they are due the 1st of the month, you have til 15th without it being late, but its the 29th. Lady on phone was not very helpful expect that oh it hasn’t been …
They are kind, polite, helpful each and every time I have called, and for keeping me informed of anything needed. I am grateful for their assistance🙏🌺 …
I got a letter telling me I’ve overlooked the bill from HM, with no explanation of the charge or when is occured, and this bill was 2 years ago! Since they have avoided talking to me, I asked my lawyer to get an answer from them, but all …
I was looking into purchasing a condo in a building managed by Hawaiiana. The association is millions in debt, the building falling apart to the point the insurance co is threatening to cancel them. I was still interested but wanted to do …
This is the worst management company I’ve ever dealt with of all the properties I own. They take forever to return calls if they ever do. The latest is a citation received for Christmas decorations on a bush in front of our unit, which my …
Horrible and incompetent. They are very rude and have nasty attitudes when you speak to them. All of them have been that way, even the leadership and Vice President. They act as if they are paying us. It is insane. Hoping our folks fire them asap.
Receptionist very rude.
Best Condo Association Management company
Called, receptionist was very sassy and rude.
Terrible servers
worker are rude not trying to help me at all
I don’t know how they are still a business.
Very basic service for building management.
They are honest hard working management company
Been with company over 12 years
If you’re looking to buy a place and these people manage it, buy elsewhere
Terrible , horrible and very frustrating services over all and genaral. Thumbs down.
They take more money each year from us owners and do nothing for us!
CJ Wratchford was a pleasure to talk with. The assistance she provided was very helpful and greatly appreciated!
I am so sick of Hawaiiana Management charging late fees for maintenance and its them who post payments late!
Excellent leadership and accountability. Inclusive management with reliable integrity.
Do yourselves a favor and stay clear of this management company.. sad thing is the property ks runed by thoes with no common sense.
Worst company if you ever have questions on your property…the best at taking your money though.
I had no idea how this company keeps in business. I can tell they must have been sued so many times.
What a team of true professionals. They care about all their clients and how the business in being operated.
Horrible management company. The accounting department is sloppy and inaccurate. The staff are incompetent.
This Company is the worst. Wish my complex wasn’t stuck with these people.
I’ve been an owner for 30 years, through several management companies, and these folks are undoubtedly the worst. Exorbitant fees, $100 late fees, poor service.
I am a owner. Just had to call them for the first time and found that not only were they know help but rude.
I will be recommending a new management company at next owners meeting.
We at Kanoe Resort are so happy to have Hawaiiana helping us. Our agent, Marilyn is wonderful!
Literally the worst company to get information from. Extremely unprofessional and the customer service is the worst I have ever encountered specifically Josh who works in the documents department who should be fired immediately for treating customers so rudely. Do not ever use this company.
Ancient processes. Outdated tech. Unprofessional, undertrained representatives. I’m disheartened that I need to work with this company.
Hard to reach. They don’t really follow up.
They don’t return phone calls when there’s a billing problem
Had several bad experience with this company. Every time you call they are never in so you leave a message but they never call back. We pay them for terrible service! What a joke!
This is the worst property management company I have ever dealt with. Their Acct. Dept. is not trustworthy. It says something when most all reviews are poor.
Took over an HOA and didn’t bother to send out notices then charged late fees when the check didn’t get there on time. AWFUL company!
Very bad accounting services. Beware 0 communication the only person you will make with is a bunch of lawyers. Guess who get stuck with fees…that’s right the homeowner’s …
Just a horrible company. If you are looking at a property and these clowns have anything to do with it.. run away. If you are stuck with them do your part to have them replaced.
Don’t email them, they will forget about you or take over a week to respond. At least the accounting lady was nice enough to provide updates during this crisis.
They take Health Care seriously… temperature reading and distancing very important. Shows they care for their clients!!
This place only collects payments and issue fines. We pay over $600 monthly in Maintenance and Association fees but can never reach anyone in relation to the property.
Nice people always willing to help even though it not their problem. They will go the extra mile to provide excellent customer service.
Crooks. Bottom line. They release a full accounting of their association budget, by law. In it, it states that they are operating with major surplus. All my attempts to inquire why they then instituted a double digit increase in fees were …
they deserve a negative score, they don’t deserve NOT even a single star! I hope all home owners will gather and have a meeting not to let Hawaiiana manage our community,,, they KEEP asking money!
Awful folks, very rude telling me not to call and check up on my landscaping permit as they are too busy with thousands of folks..so I listened to my landscaper and had it done anyway and the permit came 8 months later! I was told there is no other management cos. On island so folks were stuck.
Hawaiiana charges our association roughly $9k a year for office supplies/admin services. Went to go pay association fee online. What a joke! Absolutely ridiculous to charge a $20 processing fee for a simple online payment.
I am a lender who often require information from the HOA management in assisting home buyers in getting their loan approval. In recent years, have been disappointed with the poor service and slow responses from some of the employees of Hawaiiana Management.
One star is way too many for this agency!! Way too many. They are incompetent, lazy and deceitful. I would feel much more comfortable giving them a -100 star rating. They are as bad as they get.
Worst management company I’ve seen in 30+ years of real estate. Not surprising they rate 2.3! Their staff is incredibly rude and sometimes outright arrogant and offensive, especially Casey and Marc Udoff.
Horrible company. If they owe you money from a sale, they take a month to issue it, then they issue it to the wrong names. Incompetence at its finest. Not to mention, no one seems to know what it is that they do, or where the money goes.
I own a home managed by Hawaiiana in the Pulewa at Mehana development in Kapolei. I am not sure who hires the gardeners for the upkeep of the common areas but EVERY single time the gardeners come they get grass ALL OVER my car and don’t …
I reside in a condo managed by this company so I contacted them regarding a complaint with the resident manager. I tried calling to speak to the individual that oversaw the condo but he (Chuck Ray) was not available so I sent an email. …
I sold and closed my place back in dec of last year, it’s already april 6 and I still haven’t gotten my refund yet. That’s almost 4 months. I called 3 weeks ago and the lady told me the check will be going out next week (which was 2 weeks ago). What a waste of my time to having to call them again to follow-up.
Recently returned to Tradewinds Plaza on Hobron Lane in Honolulu, Wow! Hawaiiana had taken over management about five years ago, and the place looks great now. When I was living there prior to Hawaiiana coming in, we had bug infestations, …
I don’t have much experience dealing with association management companies, but this is one of the worst companies I have ever dealt with. Its all about money and their online system is difficult to understand and just down right sucks. …
Terrible experience with this company. Specifically with Thomas at the Honolulu office who promised me some simple info on our HOAs cost but then ignore me for a while and now refuses to provide the info. Feels very shady to me but don’t …
My apartment resident manager was slow and can’t handling problem, but property manager who working Hawaiiana M Comoany, she is smart and quick and also give advice to our resident manager. …
I regularly make deliveries for clients to Hawaiiana Management and the staff is always courteous and friendly. …
Beware: extremely rude receptionist. I know it’s not fair that a company gets a bad review for a single receptionist who might have been having a bad day but what happened has happened and she as a receptionist of the company still deserves a one star review. Actually I’ll give two star because they picked up the phone.
Poorly managed and poor communication. I made two payments almost two months ago and neither checks have been cashed, yet if you are late on payments they are quick to fine you and send you to collections.
I can’t say anything good at all. I’ve tried for several months to get simple information without any success. I’ve also wondered, why isn’t there an actual method to track payments? Why have payment amounts steadily gone up? I can see …
Poor customer service.
Poor communication.
Poor follow up. …
Every time I call them I have to leave a message and they do not return calls untill days later. So unprofessional and I can’t wait untill I stop doing business with them.
This management will never give you a call or answer your calls. I’m getting pretty tired of this. Also, they sent a collector to collect a $745 bill when I’m up to date with the bills. Poorly managed. I have been trying to email my representative but that doesn’t work either. Expensive for no reason.
If I could give this place negative stars I would. This company has the nerve to tell me I owe half a year’s of payments even after showing them my bank statements and the checks. The checks go through the bank and pow! disappear on the other end. What kinda rubbish is that?
I mailed Hawaiiana a check for 100 dollars for a design review permit. Hawaiiana received the check and deposited it, but lied to me for about a week and said they never received it. After cashing my check Hawaiiana asked me to mail them …
Overall, very good service. Some of the negative comments don’t really fall to the management company. Resident managers may do a better or worse job, and may even need to be replaced. The condo ass’n is more or less professional and can be …
Absolutely the most unprofessional HOA company on this island, Mildred from accounting was unbelievably rude! She yelled at me, insulted me, and refused to give me a breakdown of overcharged late fees. I am at a total disbelief on the poor …
If you want to talk to whoever is managing your property (Lilibet in my case), you might as well forget it. You will never get to talk to her even if you leave a voice mail. No return calls from them even if you talk to her supervisor. …
Aloha,
I have owned property for three years managed by Hawaiiana M.C.. I Haven’t had any complaints about them. I believe it is important to understand exactly how …
I am surprised to see that Hawaiiana’s rating is at 1.9 stars. Our association has been with Hawaiiana for 12 years now. With their guidance our association has been able to maintain our property value, educate our board on condo laws and …
Overcharge for facility maintenance (lawn work doesn’t need to be done every single week and we dont have a pool to maintenance) there are unnecessary signs that have been posted that are an overly flamboyant use of money(clean after your …
Just like most of the complaints on the review, they do not return your phone calls. I have not received a response from the company for a month now and still waiting to get a status on a claim I made regarding a damage to my home. It’s frustrating and don’t know how else to get in touch with someone about my claim.
Terrible customer service. Extremely hard to get a hold of. So sad that they are a monopoly here in HI. It took 4 months to approve a simple vinyl fence. Dept of Permitting and Planning was faster than Hawaiian Mgt by 2 months!!!! Was …
Worthless! They want more and more money from the owners, yet they don’t do a damn thing! We don’t even have an on site resident manager… who are we going to call in case of an emergency? …
Option for Negative Stars should be available. They do not deserve one star on my page!!!! …
If you want to keep your business going, you should really hear out the homeowners’ concerns!! The management company are constantly ignoring our opinions and not getting things done. Really disappointed in the management team.
They don’t deserve any rating, or shouldn’t even exist. What a terrible company, if I know ahead this is the company who manage my property, I will never ever buy this condo. Seriously, I’m done. You don’t live happy here. If you looking to …
They don’t even deserve one star! Their customer service is horrible. It took me weeks to speak to a human. I left detailed messages, politely asking them to forward insurance information to my Morgage company. They finally called me back …
Website is out of date. You cannot set up an account to make payments simple. Auto pay requires a form and a voided check or bank statement? What year is this? Why is everything on this island 50 years behind the world?
Slow or no response to homeowners, but very quick to put a fine on your account. Impossible to dispute or even have someone treat you like a human being. Last year, I got a letter in the mail saying I haven’t paid my water bills and will be …
Misleading and mercenary. When my father passed, I asked his condo’s property manager if we could set up the probate estate account before continuing to pay the monthly management fees. I was told no problem, the account would remain in …
So my mom got super sick and was in the hospital for months, culminating in having to have an organ transplant. During that time, she was unable to send in her payments. As soon as she was cleared from the hospital, she started making …
Lana Hernandez
Is a understanding , active listener and is very excellent at following uo and following through
You get her it will get done
They are the most incompetent people I have ever worked with. It’s unfortunate that I have no choice.
Absolute garbage in getting back response in a timely manner. Requests for Official documents for the property, forces a game of telephone. Managers all do multiple properties so you are never a high priority. They are cheap and so is …
Poor service for residents. Slow response to simple requests; e.g. registering for access to the resident portal took over a month with repeated requests. Updating the ownership registration took over two months. …
I was harassed verbally about my service animal, was explicitly told they did not believe I had a disability, and when my doctor informed them that I have had severe hearing loss since birth and my dog is a trained signal animal, they did …
If you could rate no Star’s that’s the rating I would give. Not responsive and does not return calls in a timely manner!!! Spoke to Lana initially and she didn’t know the answer/solution to our situation. She said she will have Joanne call …
So called customer service to see why I hadn’t received a bill yet for HOA as they are due the 1st of the month, you have til 15th without it being late, but its the 29th. Lady on phone was not very helpful expect that oh it hasn’t been …
They are kind, polite, helpful each and every time I have called, and for keeping me informed of anything needed. I am grateful for their assistance🙏🌺 …
Our Association recently changed property management company to Hawaiiana, so far, so good. Service is responsive and helpfull
I got a letter telling me I’ve overlooked the bill from HM, with no explanation of the charge or when is occured, and this bill was 2 years ago! Since they have avoided talking to me, I asked my lawyer to get an answer from them, but all …
I was looking into purchasing a condo in a building managed by Hawaiiana. The association is millions in debt, the building falling apart to the point the insurance co is threatening to cancel them. I was still interested but wanted to do …
This is the worst management company I’ve ever dealt with of all the properties I own. They take forever to return calls if they ever do. The latest is a citation received for Christmas decorations on a bush in front of our unit, which my …