The worst HOA company. They are quick to fine homeowners but won’t respond to emails and phone calls once you need something. I’m beyond frustrated having to deal with this HOA. They haven’t removed a fine after 5 weeks of us fixing the issue and now won’t answer phone calls or emails.
This company has been absolutely horrendous to deal with. Our entire neighborhood has expressed dissatisfaction with the management; we were not mailed out our HOA dues within the correct time period, the management fee increased (no …
Bad quality and slacker management staff, from my experience from North Carolina Millbridge community. The management lacks of ownership, it does not work to improve the community environment but to violation citation, even it is their own …
Hawthorne was the original management company for our development. While things may have worked well for the first few years, the last 2 years were abysmal. Vendors consistently received partial or late payments, they failed to follow our …
They are absolutely horrible don’t help you out when you are trying to get something fixed but are quick to send you a letter if there is one thing not up to par with them.
They are crooks and criminals. They should be sued. They probably are doing illegal stuff because they do it in my HOA. You find out and talk about it, now you’re their target.
These people are good at taking money. They have this stupid policy of having zero balance before using the swimming pool. Very bad customer representative.
WHAT A JOKE , customer service is horrible, online services are horrible, hidden fees not listed on any paperwork for an over the phone payment you are made aware of it after they take all your info. WHAT a joke… and why do i have to select one star they dont get one if i could just post.
They don’t proactively enforce any rules and fail to address problems in a timely fashion. Took 11months and 8 emails just to get mulch for a common area path…
God aweful company. I swear they just hire people off the street with not a dam days of expereince in the industry. It is like pulling teeth to get an answerr and all you get is ‘I’ll look into that and have to get back to you’. Then you never hear back. All they do is waste your time – yet they keep getting handsomely compensated.
thisI would rate it with NO star, whatsoever, but it wouldn’t allow me to publish !
My agent, John Faulk, is unprofessional and bullying. Never, have I dealt with such inconsiderate people who cause such dissension.
Absolute horror of a management company. What they do is borderline illegal and much predatory. They lie and scam to make money. Will be looking to taking legal action against them soon. If you have them as your property’s mgmt co I suggest you do the same.
Worst HOA company ever. Severely lacking any sort of professionalism. They take forever to respond. Extremely rude and no effort. WORST!!! Company should be fined and owners and employees should be jailed.
We had a bit of a rocky start when I first moved to Belle Vista, but Chris has since done an admirable job of responding to requests and problems, and provides the information I need pretty quickly. Bravo Chris!
The HOA is unresponsive and does not care about the people in its neighborhoods. They make up rules as they go along and cite loopholes in their CCRs to let them slide through.
This “management company” is an utter joke. Pathetic employees and even more pathetic customer service. Horrible, any HOAs looking for representation should run far and fast from this despicable company.
Absolutely aweful…they can’t seem to get my address correct in their system. I sent them a check to pay my owners dues in full….they sent the check back and turned me over to an attorney anyway, even after I told them I was not receiving any notice. They are hateful! Absolutely horrible!
The WORST! We live in a community with no pool, playground, club house or common areas, so the dues that residents pay should AT LEAST cover landscaping for the front of entrance of the neighborhood! IT’S BEEN 2 MONTHS! It looks horrible. What does our money even pay for!?
The level of professionalism and sense of urgency for residents is very lacking. The complex has went through several different management teams and it hasn’t or doesn’t get any better. Complaints go!!!!
The absolute WORST I’ve dealt with and I use to work for a management company. We have been here SIX MONTHS and still no fobs for the pool. One excuse after another. And our community manager does nothing. Stay away from anywhere they manage.
Very disorganized. Never receive invoices for semi annual dues because they claim to not send for accounts set up for drafts. Funds get drafted twice they mail us a check and then send a late payment fee. Very disappointed in their expensive and unproductive service. Would not recommend!
Horrible company. Waste of space. Expensive dues for few amenities. Quick to charge you but never to help with a concern. Hopefully dropping their sorry excuse for a management company soon. The happiness of over 300 homeowners depend on it.
I have been trying to reach the concerned folks here to help me out with pool FOB. First of all their phones always goes to voicemail and no one calls back. Secondly they gave me incorrect information about how to obtain pool keys. I have never seen any organization behave so badly with an individual
They are TERRIBLE!! Not effective is communicating between the home owner and the developer. The are rude, very condescending and apathetic. Funny thing is there’s no one to complain to because they won’t tell you who it is they answer to. They’ve got their own little world going on and their the rulers! WOW what a racket!
Bad experience after bad experience. Our account manager would ignore our requests or speak down to the board. Glad we switched to a different management company.
Poor management and communication systems. Lack of ability to post information adequately or improve their poor systems. . Bad customer service. 1 star is too much. As far as I’ve heard, I am not the only one disappointed by their poor service. As a company, I don’t know why it’s still running.
Almond Glen HOA posted the HMC is not the HOA. Well that is not the case in my neighborhood. When I research to find who our president of the HOA was the NC Secretary of State has on file the name of the President. The address to this …
Been waiting over a month for a response on a work order; used their online system to submit a request multiple times and never heard anything from them. All of a sudden I get a letter noting that they had fixed the issue–even though it was not true. Very disappointed with Hawthorne.
This management company is a JOKE!! and in particular Angelina from accounts receivable. She has a horrible customer service attitude and lies to you and her boss to save what she says!!! They make me never want a HOA ever again
To start the 377 number listed on Google is not current. The company is hard to get a hold of. I live in a community where you have to call and remind them that our side of the street’s grass needed to be cut. They promised to pressure wash …
I have read through all of the reviews and thought I would add my two cents. As an HOA board member I have been working with HMC since our HOA became resident controlled in July of 2013. Most of the complaints people have about their …
I live in Yester Iaks apartments where Hawthorne has taken management and the biggest attraction here is the pool and it always opens on Memorial Day with our old management so Hawthorne decided to go along with it. They sent a notice …
Our association meetings are when I have to work, so I don’t always know who is on the board, the annual statements I get it seems like Hawthorne gets more and more money but NO results. I have repeately requested help with people parking …
Deception Continues…..HMC does have a culture of corruption from the top to the bottom and it continues. HMC produces a Newsletter which is mailed to customers at their expense & available on HMCs website in chronological order (except …
They routinely try to get $15 late fee when payment is before late fee date. Oddly enough showing them a copy of canceled check isn’t proof. Well, it is for me. I guess they’ll have to put a $30 lien on my house. 😆 …
Ironically a $10 monthly late fee is applied to my bill even after my payment is received on time. I even have proof that they’re management is cashing the check prior to being classified as late but the fees are in continuous rotation. I’m …
Horrible company. Non-responsive when you need something, however they wont hesitate to send a late fee when your monthly payment is $9 short because they raised the fees again and you are on auto-draft.
They are also terrible when it comes to selecting contractors.
The Worst – I have made repeated calls and left messages to no avail. I swear this company must hire high school drop out that have no motivation or drive to accomplish anything. Never return calls. Never around to answer calls. Just a …
Called and spoke to young woman concerning property and she stuck strickly to her script, no empathy at all. She didn’t have any customer service skills and was ready to hang up on me before I explained all my concerns. I immediately asked …
Unfair and illegal accounting practices: My quarterly dues statement clearly states on the bill that late fees are not accessed unless payment is made AFTER the 30th. I made payment via online ON the 30th. I have an email confirmation to …
Funny google makes you click on a star just to post that you would give them a negative 5 stars.
Unfortunately we have lived in 3 neighborhoods that Hawthorne has managed and I can tell you nothing has changed in 21 years.
This management company is the worst. When calling in to find out how much we owe rarely does anyone pick up the phone. Then, even if they do, they typically forward me to someone else’s voicemail and I never hear back. We tried to pay …
The absolute worst customer service. Never returns calls, doesn’t enforce covenants, staff turnover rate is through the roof. Good luck if your builder chose this company to manage your neighborhood.
Piece of crap company!!! Trash has not been taken out in 2 weeks and its starting to over flow. Our HOA has been upped at least 2 times in the last 2 years… to supposedly replace the roof since they did not have enough budget… …
We have lived in a neighborhood (Cedar Walk) for 6 years now whose HOA is managed by Hawthorne Management Company. For as long as I can remember, Jamee Gregory has been our neighborhood’s main point of contact and she has been …
In this digital age it is such a shame to see dues used for paper, postage and clerical work related to asinine complaints of violations, or, threatening letters regarding late payment of dues. HOA’s are deemed necessary even though they …
This HOA is Toxic and Unfair in the Coventry/Berkshire neighborhood. If rules and sanctions are imposed please don’t enforce it only when it’s a complaint. If other cars are parked on the street please notify ALL CARS AND/OR Trucks. NOT JUST THE ONE WITH THE COMPLAINT OR LEGAL ACTION WILL BE TAKEN!!!
Avoid using this company if possible at all costs. They provide zero customer service, refuse to fix problems, hire landscape companies that do nothing while handing out fines for yards that are in better condition than the common areas. If …
THIS COMPANY IS GARBAGE, LITERALLY! OURS NEVER GETS TAKEN OUT! I go to the office, they are always “away from their desk.” Do yourself a favor and don’t buy anything associated with these scumbags. I have had water flooding into my …
Management is unresponsive and does not care about the people in its community. They make up rules as they go along and cite loopholes in their contracts to enforce ridiculous fines. Meanwhile the grounds aren’t maintained and amenities are …
This management company is the worst. When calling in with an issue Angie in the Spencer Mountain Community is very dismissive or she never gets back to you. If it’s not a matter concerning what they want done at Your property they will not …
I am considering purchasing a townhome that uses Hawthorne for the HOA management. After reading the reviews here, I was quite concerned about their customer service. However, when I called for myself, I was immediately connected to Chris …
Worst management company ever! The only thing they enforce are payments and fines. Recently we had speed bumps installed in our community. Not 1 notification or notice went to home owners. Majority had zero idea any type of construction …
Extremely poor customer service. I called and spoke to a younger woman and she had a very poor attitude about why I was calling. If I could rate this company for zero stars I absolutely would. They are nothing but money hungry people that …
1.5 average tells it all. They don’t even deserve one star. No returnd calls or emails, our neighborhood looks run down and certainly not attractive. What Hawthorne does well, is taking your money and at the same time ruining the value of your property. I would be ashamed to be the owner of this company or to work for them.
They “manage” my neighborhood Waterfront at Langtree. No accountability, landscaping is horrid with no contingency for missed services due to inclement weather. We essentially have our garbage picked up and pay almost 200 a month for that.
Hawthorne Management has been consistently subpar with regard to it’s billing process. Over the last 10 years, the company has consistently sent at least one bill a year after the late payment date. I have had to send copies of the bill …
If I could give NO stars I would. I suspect that AT BEST they have no idea what they are doing, at WORST they are mismanaging funds. End of year, HOA dues raised $20 to “increase reserves” — ONE month later – deemed they need an average …
This company always sent the bill in the last minute and they even missed to send us the bill for the last quarter. Then we received a bill this quarter with a miss payment and a late charge. We NEVER want to miss a payment. I called them …
Been in Walnut Creek 6 months, this is the worst HOA company I’ve had to interact. They are not helpful and don’t know how to provide good customer service.
Don’t even waste your time, breath or effort with this company. As they have to be the worst to deal with. They will never return your phone calls, the rudest people I have ever dealt with. They could care less about there property as long …
I requested maintenance on one piece of my siding three different times (2 emails and 1 call) with no response. Finally on the fourth attempt I received a response that they would send someone over to repair it. Within a week there was …
When hurricane Irma came through the US, we got some of the outer band winds here in Charlotte. This uprooted a tree in the lot adjacent to my home. The lot is empty so I did not know who to contact. I called the office here in Charlotte …
Poor Follow Up. Just moved into new home within existing community (Kellswater Bridge) in Kannapolis, NC and after waiting 2 weeks called to check on the status of receiving the keyfob to our community pool and clubhouse. Spoke with a live …
Terrible Company to deal with. They have no interest in helping any of their communities. I called in multiple times for a simple address change because I do not receive any homeowners association mail and each time I called a secretary …
Hawthorne Management has been our Community Manager (4,400 Homes!) for the past 17+ years and they provide excellent customer service for our residents and homeowners. The company has been in business for 22+ years and they manage over …
Update: Angie King is an awful manager. She has a smart-aleck mouth with a condescending tone. She brushed off my husband’s concerns when he spoke to her before I got into it with her, recently. I’m not the only one in the neighborhood who …
This is the worst management companies I have had in a neighborhood. First, they do nothing to keep the neighbors up to date with their properties which means they don’t come out and check like they said they do. We have overgrown grass, …
So, I’ve had Hawthorne Management for about 4 years now and I really don’t have any complaints. They trim the tree in front of my home when I call. They’ve sent a guy out to look at my roof. The landscaping is always maintained. I have no complaints.
ZERO STARS: After buying out the previous management company that owns my neighborhood, they began to charge us for old payments we’ve have already paid to the previous management company and on top of that, they also charging late fees for …
I called on a weekend and got an answering service and after passing on my message I got a call back within 5 minutes. I tried to reach out to the HOA (not Hawthorne) the next two business days with no success. Finally I called Hawthorne …
Avoid using this company if possible at all costs. They provide zero customer service, refuse to fix problems, hire landscape companies that do nothing. If you are looking for someone to ruin your community and frustrate you beyond …
Terrible management company. Literally nothing good that I can think of to say. Staff takes weeks to respond, if at all; issues unresolved or flatly ignored; zero understanding or compassion for homeowners’ comments – these folks clearly …
This company is extremely rude and unprofessional. They pick and choose who they want to single out as some homeowners receive violation notices while others don’t for the exact same thing. They basically terrorize the residents of the …
HMC has always been very responsive to the needs of our HOA. They have great customer service and their staff is very professional. I would recommend HMC to anyone looking for property management for their community.
Zero stars would be more fitting. The building is falling apart and emergency services can’t get in because the front door has been broken for almost 5 months. Still can’t get a response email from Hawthorne but I sure get a reminder each month to pay my $189 dues.
They are horrible!!! The only person that has a human heart and does try to help with issues or concerns is Nicole Turza. Thank you Nicole for always doing what you say your going to do. Other than that I don’t see a future with this property as long as they have the same people running HOA
When I was searching Google for the phone number of Hawthorne I saw all these bad reviews and was not really surprised as my last interactions with them was not timely. I was not expecting anything when I called but the call was immediately …
Nicole is truly amazing and ALWAYS a pleasure to work with! Great communication skills, extremely responsive in a timely fashion, and just simply THE BEST!
Cass Shapard, CMCA, AMS | Hawthorne Management Company is our rep for HMC for our HOA and is very responsive. Enjoy working with CASS as a member of the Fullwood Station Board
I’ve left numerous phone messages and texts and all unanswered. This regards a roof leak resulting in serious damage to the ceiling of my foyer. No one at Hawthorne has bothered to respond. This has caused me to registered a complaint with BBB.
Kim Brackett is really helpful with any HOA questions I have coming from the closing attorneys office. She is an amazing and helpful person, also really responsive.
Cass Shapard is our contact at Hawthorne. She responds to questions quickly. If she doesn’t know the answer, she finds it gets right back. Most importantly, she listens. A true professional.
Would put zero starts if possible. 3rd property i have had with Hawthorne, they are the absolute worst. They refuse to automatically update their Auto Bill pay, HOA fees went from $155 a month to $160 and they did not notify me for over 2 …
It has been a pleasure working with Nicole Turza at Hawthorne. Everytime she is asked to send out a group email to our community she is up on it and it never takes her long at all to draft up that email. She is very prompt when asked to do …
It was a great pleasure dealing with Nicole and Hawthorne Management. It was a very easy process and she was always looking out for her property. I would highly recommend Hawthorne Management.
Nicole Turza – Associate Manager at HMC has been a tremendous help to our board. Very responsive, attentive, and always willing to provide assistance when needed. Thank you for your support and continued partnership.
Worst HOA ever. They take your money and do not utilize it for the community and they also try to find ways to grab more money by trying to fine you for your grass being tall when that is not the case. they do not hold anyone to standards …
I read all these positive reviews. I’m thinking where are the challenging ones. In the 5 years of living in Antiquity I give .5 star. Worst service ever.
I couldn’t be more satisfied with the services of our Rep; Jamee Gregory! She is attentive, professional, friendly and efficient!! Whenever I have questions or concerns, she jumps right in and resolves them in a very timely manner. She is …
Cass Shapard has been amazing. She is constantly on top of thing for our HOA. Her attention to detail and prompt feedback when isses arise is stellar. She is so helpful and I’m so greatful for her knowledge. Its employees like her that make Hawthorne Management successful.
I have own multiple properties and dealt with many different HOA establishments. And I just want to say I am very pleased to work with Hawthorne management and how their employees such as Nicole conducts herself and is very professional and a pleasure to work.
Can I give them zero stars? I work with multiple other HOA companies for rental properties and never had an issue. Hawthorne does not send statements and then charges late fees and still does not send a statement to let you know that you …
Had such a great experience working with Nicole T. She was very knowledgeable and helpful when I felt so overwhelmed and discouraged. With life and everything going on I truly thank her for helping me get everything in order and her advise through the process. Such a bright personality!
I wish 0 was an option, or negative stars. Do they even own phones there? Getting anyone to answer is like trying to nail jello to a tree. this company should be shut down HOW do they still have accounts. I mean come on. they cant …
I have had the pleasure of working with Cass Shapard for many years now as she manages our Business Park Association. We transitioned to Cass and the Hawthorne Team at a time of dire need and have been in a great place since. Cass is …
My community has been managed by Hawthorne for over two decades….& the experience has been 5-star all the way! Cass Shapard is our personal neighborhood manager & contact at Hawthorne…& she is 100% the reason I’m posting a 5-star …
This company needs to be audited. I am sure funds are being misused but unfortunately our board hasn’t changed membership in quite some time so the board members have friendships within Hawthorne employees that cloud their judgment and make …
As a vendor I found the team at hawthorne to be excellent Rachel Gold, and everyone is amazing and works hard to meet the need and exceed the exceptation
As a resident and current HOA board member. Sue Patrick is a pleasure to work with. Sue is constantly on top of any questions or concerns for our WATERSEDGE/THE COVE community. Her attention to detail and prompt feedback when needed is very much appreciated. Sue is very helpful and I’m thankful for her knowledge.
My wife and I are residents at the Waterfront at Langtree. Hawthorne is still currently managing our HOA. They placed only 1 resident to currently serve on the board. In the past weeks, on our neighborhood Facebook group, this man has …
The reason I say Hawthorne Mgt Co is superior is because of the account manager we have for The Selwyn, our condo building. If I am asked for a recommendation, I always say Hawthorne, BUT that they need to request Cass Shapard for their account manager. Between her experience and knowledge, she has been an excellent resource for us.
Hawthorne Managment is currently our HOA Management Company. In my interactions with our assigned property manager Cass nothing but excellent customer service and guidance has been present. Cass is quick to respond. Cass provides a …
Provides no benefit for the community. Representatives unresponsive and unwilling to help solve any issues in the neighborhood. Absolute waste of tens of thousands of dollars annually. …
Our community has struggled under Hawthorne’s mismanagement for several years. We continually struggle to get issues corrected or even acknowledged. I have never seen such a mismanaged company that lacks any compassion or understanding.
I have been working with Hawthorne Mgmt (Sue Patrick) via my community HOA Board for the better of the last 3years. I have found her to be at the top of her game in the industry with her professionalism and customer service towards us. …
Working with Hawthorne it has been a great experience for me, this is a great company with amazing stuff, in the pass year I been working with Nicole Turza she is so professional, kind and absolutely amazing to work with it. …
I am very glad to have experienced Nicole as a direct contact. I appreciate her patience and willingness to not only help but to make sure I understand everything completely. I appreciate her timely response and since of urgency in all matters. Truly confident in the information she provides and her position within the company.
I have been a resident of a property managed by Sue Patrick at
Hawthorne Management Company. I can say without a doubt that Sue has been extremely responsive and the company has been very helpful to our residents.
I’ve had the opportunity to work with Nicole Turza at Hawthorne and experience has been amazing. She is extremely responsive, extraordinarily knowledgeable and responds quickly. She always has the information I need, when needed and …
I wanted to share my experience with Hawthorne. We recently got a new representative Nicole about a year or two ago. She has been amazing and always willing to help!! As a board member, it helps to have someone that communicates regularly and easily. The company has always been help for me when I’ve had to contact them.
Do not hire this company for your community. I have 4 properties that employ Hawthorne and the only representative that responds without giving you an attitude is Rachel G. at Morrocroft Estates. That’s assuming you can reach them at all. …
Is this the same Hawthorne that is HOA for Walnut Creek neighborhood in Lancaster, SC? It can’t possibly be as there is NO WAY there would be all these 5 star reviews. Maybe it’s just the person over Walnut Creek that stinks so bad at her …
I am very pleased with Stephanie from Hawthorne Management. She is doing a great job supporting our community! I very much appreciate her promptness in sending communications, and in dealing with our concerns. Thank you Stephanie!
I have had the pleasure of working with Sue Patrick for over 4 years in both my capacity as chair of the Cambridge Grove Architectural Review Committee and later as a member of the Cambridge Grove HOA Board. Sue has done an excellent job …
Five stars for Sue Patrick at Hawthorne Management. She is responsive and very knowledgeable about HOA’s in NC, as well as our specific HOA. She helped us through a recent special assessment in terms of the legal requirements for homeowner …
As the Bordeaux HOA President , I have had the pleasure of working with Sue Patrick for the past 5 years.. Her knowledge of Home Owner Associations rules and regulations has immensely helped our Board navigate through the complexities of …
Our neighborhood has been with HMC for years. We have been working with Sue Patrick and have been very happy with her ability to manage our community. She responds promptly to messages and always has the best interest of our community in mind. We appreciate the hard work and dedication she gives to making our community a great one!
Sue with Hawthorne Management has been wonderful to work with. Our concerns are always addressed timely, and Sue helps us work toward manageable, efficient solutions. …
Communication is the key to a happy HOA. I have worked with Nicole of Hawthorne Management for almost 3 years and she is impeccable. There is never a moment in which i call her or email her and she does not respond to me. There are times in …
Hawthorne Management Company has successfully managed our condominium community in Charlotte’s Dilworth neighborhood since 2000. I highly recommend Hawthorne and their entire property management team and their 20 plus years of service to …
Sue has been phenomenal to work with over the last 5 years, and has helped better organize our approach to managing all aspects of our community. Consistent and timely communication are extremely important when dealing with so many …
Our Kings Landing neighborhood HOA (Charlotte, NC) has used Hawthorne exclusively for 25+ years, and they help us by managing the tedious details, including vendor payments, dues collections, and general correspondence with neighbors and …
The Hawthorne Team are all wonderful and provide great service! Thank you Abby, Nicole, Sandy and Kristi for all of your help over the past 2.5 years while I was on the HOA Board. Your customer service was excellent and you were able to assist with each need, want, issue and complaint very professionally and timely.
As a former board president of a new community made up of 125 townhouse/single family homes with very differing opinions of how a HOA community should work it was a real struggle. Having Sue Patrick as our Association Manager and her …
Renter at the Spencer Mountain community. Issue with community pool. My rental company is part to blame along with Hawthorne. Communication with guest is terrible. Key Fob issue. I’ve followed all the instructions given and yet the Fob does …
Sue Patrick has been a joy to work with. She demonstrates all the qualities of a very dedicated and loyal employee. Her support of Cambridge Grove subdivision has always been top notch. She is very quick to help in any way she can and …
Deciding to transition our property management needs to HMC has proven to be a worthwhile decision and resulted in noticeable improvements in our community. Their team of professionals and reputable vendors relieves the board’s stress and …
I was on our board for 6 years and just recently came off. For 5 of those years I’ve worked with Sue Patrick at Hawthorne and loved every minute of it. Before she came to us we were considering a change in companies. Once she started …
I had some issues trying to make changes to my account and Kim Bracket helped me tremendously. She was quick, got back to me in less than 24 hours and corrected my issue. I have had no issues with communication.
My son and I viewed an apartment today in Pineville. The manager Yas was so lovely and helpful. The property was well maintained and quiet. We are looking forward to putting in our application.
I have worked with Sue Patrick of Hawthorne for over 5 years as the President of a small HOA. Sue was always quick to respond and even responded to our needs when she was on vacation. She has always been quick to offer possible solutions and resolutions when necessary. I highly recommend Sue Patrick Hawthorne Mgmt.
As a volunteer committee member in Christenbury, I can honestly say that Hawthorne Management Company is horrible. They are not capable of paying our bills on time which results in vendors that we have sourced no longer wanting to work with …
The worst absolute worst ever especially Ascent of Palm Bay. The people who used to run it still Hawthorne but they actually ran it nicely, very helpful,, and they did things for the community; food trucks, pwt gift bags,…ect. These …
This review specifically relates to our Community Manager, Sue Patrick. My first communication with Sue was a violation letter during my first year living in Cedarfield II. Since then, I joined first a committee then the Board, and have …
Hawthorne has managed my condo for almost 13 years and I feel bad that I’ve never written a review until now. We have had the same community manager for almost that whole time (big props to Chris!!!). To be completely honest, I had issues …
Sue Patrick is absolutely instrumental in the operation of our HOA! Sue and the team at Hawthorne are diligent in their communication, always quick to respond, and follow through with resolutions. I appreciate the work that Sue performs as …
As a member of my HOA board I have never experienced what I experienced with Hawthorne Management. Between the complete lack of communication and failure to pay our vendors I don’t know which is worse. We had vendors with outstanding …
Our board is relatively new, just a little over two years. I have worked with Sue Patrick since the board was formed. I have enjoyed working with Sue. She is busy but always takes time to respond to my calls and emails. Her experience and …
The worst HOA company. They are quick to fine homeowners but won’t respond to emails and phone calls once you need something. I’m beyond frustrated having to deal with this HOA. They haven’t removed a fine after 5 weeks of us fixing the issue and now won’t answer phone calls or emails.
This company has been absolutely horrendous to deal with. Our entire neighborhood has expressed dissatisfaction with the management; we were not mailed out our HOA dues within the correct time period, the management fee increased (no …
Bad quality and slacker management staff, from my experience from North Carolina Millbridge community. The management lacks of ownership, it does not work to improve the community environment but to violation citation, even it is their own …
Hawthorne was the original management company for our development. While things may have worked well for the first few years, the last 2 years were abysmal. Vendors consistently received partial or late payments, they failed to follow our …
A waste of money
Worthless!! Avoid!
RUDE! AND THIEVES!
Bad service
Unethical business.
Horrible
Worst Company Ever.
Never answer the phone.
Homeowner full service management
The negative reviews are true.
If only Zero Stars was an option…
Rip offs. Worse management company ever.
This company is a nightmare
WORST EVER.! Wish I could rate them a ZERO!
Do you ever answer the phones, or call people back? Seriously! What a joke
Just awful! They do not maintain the property at all!
Worst company ever, do not live in a home with this HOA
By far the WORST HOA Association ever to exist!
Horrible. Does not return calls to homeowners in communities they manage.
Rates continue to increase and the neighborhood amenities continue to decline.
Worst hoa I have ever seen! Don’t live in any community that is run by these people!! Please beware
These guys do not return calls. Do not understand how they keep getting chosen to manage.
I’ve called for three weeks and no one returns my calls. Poor poor poor service.
Useless, and they seem not to care a bit. They know you will pay no matter how bad their service is.
Shannon with Hawthorne Management was not professional and very rude when asking a question in regards to receiving payments for services rendered!
Called twice no return calls, and I’m a board member. What does it say for residents?
They are absolutely horrible don’t help you out when you are trying to get something fixed but are quick to send you a letter if there is one thing not up to par with them.
People here are very nice but the online payment system/website is terrible.
These guys are just a bunch of bullies. They pick and choose who they want to go after while more important things go unnoticed. Terrible service.
So they take my dues but don’t provide any services! No lawn service but I pay my dues !
They send you a year’s worth of bills, they don’t resolve issues or you don’t hear from them at all, and then they collect their money.
If i could give negative stars. Nothing good to say about them, very rude and are suckers for fees using fraudulent billing practices
They charge a $158.00 fee (minimum, it can run much higher) to fill out a standard mortgage lender form and send by email.
Garbage management company. You can miss 2 HOA payments and the will begin the lien process on your home. Garbage.
Not sure what they do to earn $89 every three months. I have yet to see any amenities or anything where i could take my kids to play
New regime is doing a better job from regimes of the past. Communication has been good and responses have been timely.
Thank you Nicole for always responding when I reached out and being eager to help your service is needed such good energy
Worst management company ever. Does very little but find every little way to fine the residents and charge late fees. Wish I could give 0 star.
They are crooks and criminals. They should be sued. They probably are doing illegal stuff because they do it in my HOA. You find out and talk about it, now you’re their target.
These people are good at taking money. They have this stupid policy of having zero balance before using the swimming pool. Very bad customer representative.
WHAT A JOKE , customer service is horrible, online services are horrible, hidden fees not listed on any paperwork for an over the phone payment you are made aware of it after they take all your info. WHAT a joke… and why do i have to select one star they dont get one if i could just post.
They don’t proactively enforce any rules and fail to address problems in a timely fashion. Took 11months and 8 emails just to get mulch for a common area path…
God aweful company. I swear they just hire people off the street with not a dam days of expereince in the industry. It is like pulling teeth to get an answerr and all you get is ‘I’ll look into that and have to get back to you’. Then you never hear back. All they do is waste your time – yet they keep getting handsomely compensated.
thisI would rate it with NO star, whatsoever, but it wouldn’t allow me to publish !
My agent, John Faulk, is unprofessional and bullying. Never, have I dealt with such inconsiderate people who cause such dissension.
Nicole is a pleasure to work with ! Easy to communicate and always prompt .
Sadly, there’s no option to rate zero stars. Dealing with this HOA, specifically Rachel is a nightmare! No wonder there are so many complaints.
Absolute horror of a management company. What they do is borderline illegal and much predatory. They lie and scam to make money. Will be looking to taking legal action against them soon. If you have them as your property’s mgmt co I suggest you do the same.
Worst HOA company ever. Severely lacking any sort of professionalism. They take forever to respond. Extremely rude and no effort. WORST!!! Company should be fined and owners and employees should be jailed.
We had a bit of a rocky start when I first moved to Belle Vista, but Chris has since done an admirable job of responding to requests and problems, and provides the information I need pretty quickly. Bravo Chris!
The HOA is unresponsive and does not care about the people in its neighborhoods. They make up rules as they go along and cite loopholes in their CCRs to let them slide through.
This “management company” is an utter joke. Pathetic employees and even more pathetic customer service. Horrible, any HOAs looking for representation should run far and fast from this despicable company.
Absolutely aweful…they can’t seem to get my address correct in their system. I sent them a check to pay my owners dues in full….they sent the check back and turned me over to an attorney anyway, even after I told them I was not receiving any notice. They are hateful! Absolutely horrible!
Nicole is simply amazing I would love to work with her again
Chris Miller and the Hawthorne management team are top notch. I owned a townhouse in Waterlynn for 8 years and he always took care of any concern.
The WORST! We live in a community with no pool, playground, club house or common areas, so the dues that residents pay should AT LEAST cover landscaping for the front of entrance of the neighborhood! IT’S BEEN 2 MONTHS! It looks horrible. What does our money even pay for!?
The level of professionalism and sense of urgency for residents is very lacking. The complex has went through several different management teams and it hasn’t or doesn’t get any better. Complaints go!!!!
The absolute WORST I’ve dealt with and I use to work for a management company. We have been here SIX MONTHS and still no fobs for the pool. One excuse after another. And our community manager does nothing. Stay away from anywhere they manage.
Very disorganized. Never receive invoices for semi annual dues because they claim to not send for accounts set up for drafts. Funds get drafted twice they mail us a check and then send a late payment fee. Very disappointed in their expensive and unproductive service. Would not recommend!
Horrible company. Waste of space. Expensive dues for few amenities. Quick to charge you but never to help with a concern. Hopefully dropping their sorry excuse for a management company soon. The happiness of over 300 homeowners depend on it.
I have been trying to reach the concerned folks here to help me out with pool FOB. First of all their phones always goes to voicemail and no one calls back. Secondly they gave me incorrect information about how to obtain pool keys. I have never seen any organization behave so badly with an individual
They are TERRIBLE!! Not effective is communicating between the home owner and the developer. The are rude, very condescending and apathetic. Funny thing is there’s no one to complain to because they won’t tell you who it is they answer to. They’ve got their own little world going on and their the rulers! WOW what a racket!
If it’s possible to give 0 stars that’s what they get. They never return your call and constantly just transfer to another person.
Sue Patrick is a very professional individual. She works hard and will go out of her way to help you!
The rent to high the Maintenance is to slow. They lie to me ones
Bad experience after bad experience. Our account manager would ignore our requests or speak down to the board. Glad we switched to a different management company.
Poor management and communication systems. Lack of ability to post information adequately or improve their poor systems. . Bad customer service. 1 star is too much. As far as I’ve heard, I am not the only one disappointed by their poor service. As a company, I don’t know why it’s still running.
Almond Glen HOA posted the HMC is not the HOA. Well that is not the case in my neighborhood. When I research to find who our president of the HOA was the NC Secretary of State has on file the name of the President. The address to this …
Been waiting over a month for a response on a work order; used their online system to submit a request multiple times and never heard anything from them. All of a sudden I get a letter noting that they had fixed the issue–even though it was not true. Very disappointed with Hawthorne.
This management company is a JOKE!! and in particular Angelina from accounts receivable. She has a horrible customer service attitude and lies to you and her boss to save what she says!!! They make me never want a HOA ever again
Terrible customer service. Nobody returns phone calls or emails and it is impossible to speak to a live person.
To start the 377 number listed on Google is not current. The company is hard to get a hold of. I live in a community where you have to call and remind them that our side of the street’s grass needed to be cut. They promised to pressure wash …
I have read through all of the reviews and thought I would add my two cents. As an HOA board member I have been working with HMC since our HOA became resident controlled in July of 2013. Most of the complaints people have about their …
I live in Yester Iaks apartments where Hawthorne has taken management and the biggest attraction here is the pool and it always opens on Memorial Day with our old management so Hawthorne decided to go along with it. They sent a notice …
Our association meetings are when I have to work, so I don’t always know who is on the board, the annual statements I get it seems like Hawthorne gets more and more money but NO results. I have repeately requested help with people parking …
Deception Continues…..HMC does have a culture of corruption from the top to the bottom and it continues. HMC produces a Newsletter which is mailed to customers at their expense & available on HMCs website in chronological order (except …
They routinely try to get $15 late fee when payment is before late fee date. Oddly enough showing them a copy of canceled check isn’t proof. Well, it is for me. I guess they’ll have to put a $30 lien on my house. 😆 …
Ironically a $10 monthly late fee is applied to my bill even after my payment is received on time. I even have proof that they’re management is cashing the check prior to being classified as late but the fees are in continuous rotation. I’m …
Horrible company. Non-responsive when you need something, however they wont hesitate to send a late fee when your monthly payment is $9 short because they raised the fees again and you are on auto-draft.
They are also terrible when it comes to selecting contractors.
The Worst – I have made repeated calls and left messages to no avail. I swear this company must hire high school drop out that have no motivation or drive to accomplish anything. Never return calls. Never around to answer calls. Just a …
Called and spoke to young woman concerning property and she stuck strickly to her script, no empathy at all. She didn’t have any customer service skills and was ready to hang up on me before I explained all my concerns. I immediately asked …
Unfair and illegal accounting practices: My quarterly dues statement clearly states on the bill that late fees are not accessed unless payment is made AFTER the 30th. I made payment via online ON the 30th. I have an email confirmation to …
Funny google makes you click on a star just to post that you would give them a negative 5 stars.
Unfortunately we have lived in 3 neighborhoods that Hawthorne has managed and I can tell you nothing has changed in 21 years.
This management company is the worst. When calling in to find out how much we owe rarely does anyone pick up the phone. Then, even if they do, they typically forward me to someone else’s voicemail and I never hear back. We tried to pay …
The absolute worst customer service. Never returns calls, doesn’t enforce covenants, staff turnover rate is through the roof. Good luck if your builder chose this company to manage your neighborhood.
Piece of crap company!!! Trash has not been taken out in 2 weeks and its starting to over flow. Our HOA has been upped at least 2 times in the last 2 years… to supposedly replace the roof since they did not have enough budget… …
We have lived in a neighborhood (Cedar Walk) for 6 years now whose HOA is managed by Hawthorne Management Company. For as long as I can remember, Jamee Gregory has been our neighborhood’s main point of contact and she has been …
In this digital age it is such a shame to see dues used for paper, postage and clerical work related to asinine complaints of violations, or, threatening letters regarding late payment of dues. HOA’s are deemed necessary even though they …
This HOA is Toxic and Unfair in the Coventry/Berkshire neighborhood. If rules and sanctions are imposed please don’t enforce it only when it’s a complaint. If other cars are parked on the street please notify ALL CARS AND/OR Trucks. NOT JUST THE ONE WITH THE COMPLAINT OR LEGAL ACTION WILL BE TAKEN!!!
Avoid using this company if possible at all costs. They provide zero customer service, refuse to fix problems, hire landscape companies that do nothing while handing out fines for yards that are in better condition than the common areas. If …
THIS COMPANY IS GARBAGE, LITERALLY! OURS NEVER GETS TAKEN OUT! I go to the office, they are always “away from their desk.” Do yourself a favor and don’t buy anything associated with these scumbags. I have had water flooding into my …
Nicole is a true delight, easy to communicate with, always eager to help, and very tentative. She truly makes a difference!
Management is unresponsive and does not care about the people in its community. They make up rules as they go along and cite loopholes in their contracts to enforce ridiculous fines. Meanwhile the grounds aren’t maintained and amenities are …
This management company is the worst. When calling in with an issue Angie in the Spencer Mountain Community is very dismissive or she never gets back to you. If it’s not a matter concerning what they want done at Your property they will not …
I am considering purchasing a townhome that uses Hawthorne for the HOA management. After reading the reviews here, I was quite concerned about their customer service. However, when I called for myself, I was immediately connected to Chris …
Worst management company ever! The only thing they enforce are payments and fines. Recently we had speed bumps installed in our community. Not 1 notification or notice went to home owners. Majority had zero idea any type of construction …
My HOA is managed by them and I have always had quick and friendly responses when I have a question or a request abt something.
Extremely poor customer service. I called and spoke to a younger woman and she had a very poor attitude about why I was calling. If I could rate this company for zero stars I absolutely would. They are nothing but money hungry people that …
Worst HOA company I’ve ever dealt with! Your money doesn’t go where it’s supposed to in the community. Can’t get any responses back for anything.
1.5 average tells it all. They don’t even deserve one star. No returnd calls or emails, our neighborhood looks run down and certainly not attractive. What Hawthorne does well, is taking your money and at the same time ruining the value of your property. I would be ashamed to be the owner of this company or to work for them.
Kim Brackett is always so extremely helpful everytime I call and need assistance. She truly goes above and beyond!
I want to thank and recognize Nicole for always going above and beyond. Nicole is easy to communicate with and provides excellent customer service.
They “manage” my neighborhood Waterfront at Langtree. No accountability, landscaping is horrid with no contingency for missed services due to inclement weather. We essentially have our garbage picked up and pay almost 200 a month for that.
Hawthorne Management has been consistently subpar with regard to it’s billing process. Over the last 10 years, the company has consistently sent at least one bill a year after the late payment date. I have had to send copies of the bill …
If I could give NO stars I would. I suspect that AT BEST they have no idea what they are doing, at WORST they are mismanaging funds. End of year, HOA dues raised $20 to “increase reserves” — ONE month later – deemed they need an average …
This company always sent the bill in the last minute and they even missed to send us the bill for the last quarter. Then we received a bill this quarter with a miss payment and a late charge. We NEVER want to miss a payment. I called them …
Been in Walnut Creek 6 months, this is the worst HOA company I’ve had to interact. They are not helpful and don’t know how to provide good customer service.
Don’t even waste your time, breath or effort with this company. As they have to be the worst to deal with. They will never return your phone calls, the rudest people I have ever dealt with. They could care less about there property as long …
I requested maintenance on one piece of my siding three different times (2 emails and 1 call) with no response. Finally on the fourth attempt I received a response that they would send someone over to repair it. Within a week there was …
When hurricane Irma came through the US, we got some of the outer band winds here in Charlotte. This uprooted a tree in the lot adjacent to my home. The lot is empty so I did not know who to contact. I called the office here in Charlotte …
Poor Follow Up. Just moved into new home within existing community (Kellswater Bridge) in Kannapolis, NC and after waiting 2 weeks called to check on the status of receiving the keyfob to our community pool and clubhouse. Spoke with a live …
Terrible Company to deal with. They have no interest in helping any of their communities. I called in multiple times for a simple address change because I do not receive any homeowners association mail and each time I called a secretary …
Hawthorne Management has been our Community Manager (4,400 Homes!) for the past 17+ years and they provide excellent customer service for our residents and homeowners. The company has been in business for 22+ years and they manage over …
Update: Angie King is an awful manager. She has a smart-aleck mouth with a condescending tone. She brushed off my husband’s concerns when he spoke to her before I got into it with her, recently. I’m not the only one in the neighborhood who …
This is the worst management companies I have had in a neighborhood. First, they do nothing to keep the neighbors up to date with their properties which means they don’t come out and check like they said they do. We have overgrown grass, …
So, I’ve had Hawthorne Management for about 4 years now and I really don’t have any complaints. They trim the tree in front of my home when I call. They’ve sent a guy out to look at my roof. The landscaping is always maintained. I have no complaints.
ZERO STARS: After buying out the previous management company that owns my neighborhood, they began to charge us for old payments we’ve have already paid to the previous management company and on top of that, they also charging late fees for …
I called on a weekend and got an answering service and after passing on my message I got a call back within 5 minutes. I tried to reach out to the HOA (not Hawthorne) the next two business days with no success. Finally I called Hawthorne …
Avoid using this company if possible at all costs. They provide zero customer service, refuse to fix problems, hire landscape companies that do nothing. If you are looking for someone to ruin your community and frustrate you beyond …
The customer service, response time, consideration for addressing issues has been horrible. I’m hopeful our community fires this company.
Terrible management company. Literally nothing good that I can think of to say. Staff takes weeks to respond, if at all; issues unresolved or flatly ignored; zero understanding or compassion for homeowners’ comments – these folks clearly …
This company is extremely rude and unprofessional. They pick and choose who they want to single out as some homeowners receive violation notices while others don’t for the exact same thing. They basically terrorize the residents of the …
HMC has always been very responsive to the needs of our HOA. They have great customer service and their staff is very professional. I would recommend HMC to anyone looking for property management for their community.
Zero stars would be more fitting. The building is falling apart and emergency services can’t get in because the front door has been broken for almost 5 months. Still can’t get a response email from Hawthorne but I sure get a reminder each month to pay my $189 dues.
They are horrible!!! The only person that has a human heart and does try to help with issues or concerns is Nicole Turza. Thank you Nicole for always doing what you say your going to do. Other than that I don’t see a future with this property as long as they have the same people running HOA
When I was searching Google for the phone number of Hawthorne I saw all these bad reviews and was not really surprised as my last interactions with them was not timely. I was not expecting anything when I called but the call was immediately …
Nicole is truly amazing and ALWAYS a pleasure to work with! Great communication skills, extremely responsive in a timely fashion, and just simply THE BEST!
Cass Shapard, CMCA, AMS | Hawthorne Management Company is our rep for HMC for our HOA and is very responsive. Enjoy working with CASS as a member of the Fullwood Station Board
I had the pleasure of working with Nicole, she is great, always responsive in a timely fashion, and just all around helpful in any she can be!
I’ve left numerous phone messages and texts and all unanswered. This regards a roof leak resulting in serious damage to the ceiling of my foyer. No one at Hawthorne has bothered to respond. This has caused me to registered a complaint with BBB.
I think Sue Patrick goes way beyond her expectations. And has a pleasant personality and is available 24 hours 7 days a week.
Kim Brackett is really helpful with any HOA questions I have coming from the closing attorneys office. She is an amazing and helpful person, also really responsive.
Cass Shapard is our contact at Hawthorne. She responds to questions quickly. If she doesn’t know the answer, she finds it gets right back. Most importantly, she listens. A true professional.
Would put zero starts if possible. 3rd property i have had with Hawthorne, they are the absolute worst. They refuse to automatically update their Auto Bill pay, HOA fees went from $155 a month to $160 and they did not notify me for over 2 …
It has been a pleasure working with Nicole Turza at Hawthorne. Everytime she is asked to send out a group email to our community she is up on it and it never takes her long at all to draft up that email. She is very prompt when asked to do …
It was a great pleasure dealing with Nicole and Hawthorne Management. It was a very easy process and she was always looking out for her property. I would highly recommend Hawthorne Management.
Nicole Turza – Associate Manager at HMC has been a tremendous help to our board. Very responsive, attentive, and always willing to provide assistance when needed. Thank you for your support and continued partnership.
Worst HOA ever. They take your money and do not utilize it for the community and they also try to find ways to grab more money by trying to fine you for your grass being tall when that is not the case. they do not hold anyone to standards …
I read all these positive reviews. I’m thinking where are the challenging ones. In the 5 years of living in Antiquity I give .5 star. Worst service ever.
I couldn’t be more satisfied with the services of our Rep; Jamee Gregory! She is attentive, professional, friendly and efficient!! Whenever I have questions or concerns, she jumps right in and resolves them in a very timely manner. She is …
Cass Shapard has been amazing. She is constantly on top of thing for our HOA. Her attention to detail and prompt feedback when isses arise is stellar. She is so helpful and I’m so greatful for her knowledge. Its employees like her that make Hawthorne Management successful.
I have own multiple properties and dealt with many different HOA establishments. And I just want to say I am very pleased to work with Hawthorne management and how their employees such as Nicole conducts herself and is very professional and a pleasure to work.
Can I give them zero stars? I work with multiple other HOA companies for rental properties and never had an issue. Hawthorne does not send statements and then charges late fees and still does not send a statement to let you know that you …
Had such a great experience working with Nicole T. She was very knowledgeable and helpful when I felt so overwhelmed and discouraged. With life and everything going on I truly thank her for helping me get everything in order and her advise through the process. Such a bright personality!
Instead of working within the scope their responsibilities, HMC is in my opinion just hostage to whatever self-appointed presidents of any HOA. …
I wish 0 was an option, or negative stars. Do they even own phones there? Getting anyone to answer is like trying to nail jello to a tree. this company should be shut down HOW do they still have accounts. I mean come on. they cant …
I have had the pleasure of working with Cass Shapard for many years now as she manages our Business Park Association. We transitioned to Cass and the Hawthorne Team at a time of dire need and have been in a great place since. Cass is …
My community has been managed by Hawthorne for over two decades….& the experience has been 5-star all the way! Cass Shapard is our personal neighborhood manager & contact at Hawthorne…& she is 100% the reason I’m posting a 5-star …
This company needs to be audited. I am sure funds are being misused but unfortunately our board hasn’t changed membership in quite some time so the board members have friendships within Hawthorne employees that cloud their judgment and make …
As a vendor I found the team at hawthorne to be excellent Rachel Gold, and everyone is amazing and works hard to meet the need and exceed the exceptation
As a resident and current HOA board member. Sue Patrick is a pleasure to work with. Sue is constantly on top of any questions or concerns for our WATERSEDGE/THE COVE community. Her attention to detail and prompt feedback when needed is very much appreciated. Sue is very helpful and I’m thankful for her knowledge.
My wife and I are residents at the Waterfront at Langtree. Hawthorne is still currently managing our HOA. They placed only 1 resident to currently serve on the board. In the past weeks, on our neighborhood Facebook group, this man has …
The reason I say Hawthorne Mgt Co is superior is because of the account manager we have for The Selwyn, our condo building. If I am asked for a recommendation, I always say Hawthorne, BUT that they need to request Cass Shapard for their account manager. Between her experience and knowledge, she has been an excellent resource for us.
Hawthorne Managment is currently our HOA Management Company. In my interactions with our assigned property manager Cass nothing but excellent customer service and guidance has been present. Cass is quick to respond. Cass provides a …
Provides no benefit for the community. Representatives unresponsive and unwilling to help solve any issues in the neighborhood. Absolute waste of tens of thousands of dollars annually. …
Our community has struggled under Hawthorne’s mismanagement for several years. We continually struggle to get issues corrected or even acknowledged. I have never seen such a mismanaged company that lacks any compassion or understanding.
I have been working with Hawthorne Mgmt (Sue Patrick) via my community HOA Board for the better of the last 3years. I have found her to be at the top of her game in the industry with her professionalism and customer service towards us. …
Working with Hawthorne it has been a great experience for me, this is a great company with amazing stuff, in the pass year I been working with Nicole Turza she is so professional, kind and absolutely amazing to work with it. …
I am very glad to have experienced Nicole as a direct contact. I appreciate her patience and willingness to not only help but to make sure I understand everything completely. I appreciate her timely response and since of urgency in all matters. Truly confident in the information she provides and her position within the company.
I have been a resident of a property managed by Sue Patrick at
Hawthorne Management Company. I can say without a doubt that Sue has been extremely responsive and the company has been very helpful to our residents.
I’ve had the opportunity to work with Nicole Turza at Hawthorne and experience has been amazing. She is extremely responsive, extraordinarily knowledgeable and responds quickly. She always has the information I need, when needed and …
Ive had the pleasure of working with Sue at 2 of Hawthorne’s communities. She has always been very responsive and easy to work with!
I wanted to share my experience with Hawthorne. We recently got a new representative Nicole about a year or two ago. She has been amazing and always willing to help!! As a board member, it helps to have someone that communicates regularly and easily. The company has always been help for me when I’ve had to contact them.
Do not hire this company for your community. I have 4 properties that employ Hawthorne and the only representative that responds without giving you an attitude is Rachel G. at Morrocroft Estates. That’s assuming you can reach them at all. …
Is this the same Hawthorne that is HOA for Walnut Creek neighborhood in Lancaster, SC? It can’t possibly be as there is NO WAY there would be all these 5 star reviews. Maybe it’s just the person over Walnut Creek that stinks so bad at her …
I am very pleased with Stephanie from Hawthorne Management. She is doing a great job supporting our community! I very much appreciate her promptness in sending communications, and in dealing with our concerns. Thank you Stephanie!
I have had the pleasure of working with Sue Patrick for over 4 years in both my capacity as chair of the Cambridge Grove Architectural Review Committee and later as a member of the Cambridge Grove HOA Board. Sue has done an excellent job …
Five stars for Sue Patrick at Hawthorne Management. She is responsive and very knowledgeable about HOA’s in NC, as well as our specific HOA. She helped us through a recent special assessment in terms of the legal requirements for homeowner …
As the Bordeaux HOA President , I have had the pleasure of working with Sue Patrick for the past 5 years.. Her knowledge of Home Owner Associations rules and regulations has immensely helped our Board navigate through the complexities of …
Our neighborhood has been with HMC for years. We have been working with Sue Patrick and have been very happy with her ability to manage our community. She responds promptly to messages and always has the best interest of our community in mind. We appreciate the hard work and dedication she gives to making our community a great one!
Sue with Hawthorne Management has been wonderful to work with. Our concerns are always addressed timely, and Sue helps us work toward manageable, efficient solutions. …
Communication is the key to a happy HOA. I have worked with Nicole of Hawthorne Management for almost 3 years and she is impeccable. There is never a moment in which i call her or email her and she does not respond to me. There are times in …
Hawthorne Management Company has successfully managed our condominium community in Charlotte’s Dilworth neighborhood since 2000. I highly recommend Hawthorne and their entire property management team and their 20 plus years of service to …
Sue has been phenomenal to work with over the last 5 years, and has helped better organize our approach to managing all aspects of our community. Consistent and timely communication are extremely important when dealing with so many …
Our Kings Landing neighborhood HOA (Charlotte, NC) has used Hawthorne exclusively for 25+ years, and they help us by managing the tedious details, including vendor payments, dues collections, and general correspondence with neighbors and …
The Hawthorne Team are all wonderful and provide great service! Thank you Abby, Nicole, Sandy and Kristi for all of your help over the past 2.5 years while I was on the HOA Board. Your customer service was excellent and you were able to assist with each need, want, issue and complaint very professionally and timely.
As a former board president of a new community made up of 125 townhouse/single family homes with very differing opinions of how a HOA community should work it was a real struggle. Having Sue Patrick as our Association Manager and her …
Renter at the Spencer Mountain community. Issue with community pool. My rental company is part to blame along with Hawthorne. Communication with guest is terrible. Key Fob issue. I’ve followed all the instructions given and yet the Fob does …
Sue Patrick has been a joy to work with. She demonstrates all the qualities of a very dedicated and loyal employee. Her support of Cambridge Grove subdivision has always been top notch. She is very quick to help in any way she can and …
Deciding to transition our property management needs to HMC has proven to be a worthwhile decision and resulted in noticeable improvements in our community. Their team of professionals and reputable vendors relieves the board’s stress and …
I was on our board for 6 years and just recently came off. For 5 of those years I’ve worked with Sue Patrick at Hawthorne and loved every minute of it. Before she came to us we were considering a change in companies. Once she started …
I had some issues trying to make changes to my account and Kim Bracket helped me tremendously. She was quick, got back to me in less than 24 hours and corrected my issue. I have had no issues with communication.
My son and I viewed an apartment today in Pineville. The manager Yas was so lovely and helpful. The property was well maintained and quiet. We are looking forward to putting in our application.
I have worked with Sue Patrick of Hawthorne for over 5 years as the President of a small HOA. Sue was always quick to respond and even responded to our needs when she was on vacation. She has always been quick to offer possible solutions and resolutions when necessary. I highly recommend Sue Patrick Hawthorne Mgmt.
As a volunteer committee member in Christenbury, I can honestly say that Hawthorne Management Company is horrible. They are not capable of paying our bills on time which results in vendors that we have sourced no longer wanting to work with …
The worst absolute worst ever especially Ascent of Palm Bay. The people who used to run it still Hawthorne but they actually ran it nicely, very helpful,, and they did things for the community; food trucks, pwt gift bags,…ect. These …
This review specifically relates to our Community Manager, Sue Patrick. My first communication with Sue was a violation letter during my first year living in Cedarfield II. Since then, I joined first a committee then the Board, and have …
Hawthorne has managed my condo for almost 13 years and I feel bad that I’ve never written a review until now. We have had the same community manager for almost that whole time (big props to Chris!!!). To be completely honest, I had issues …
Sue Patrick is absolutely instrumental in the operation of our HOA! Sue and the team at Hawthorne are diligent in their communication, always quick to respond, and follow through with resolutions. I appreciate the work that Sue performs as …
As a member of my HOA board I have never experienced what I experienced with Hawthorne Management. Between the complete lack of communication and failure to pay our vendors I don’t know which is worse. We had vendors with outstanding …
Our board is relatively new, just a little over two years. I have worked with Sue Patrick since the board was formed. I have enjoyed working with Sue. She is busy but always takes time to respond to my calls and emails. Her experience and …