We are really impressed with the level of care we receive within this practice. Dr. Borsheim and his nurse Becca are amazing, as is everyone that … See more
Thank you to Dr Riske and Tonya. These two take excellent care of me they are caring and kind. They ask questions in a way that it’s hard to not be honest. They have helped me help myself.
Dr. Borsheim and his team are simply the best at what they do. I feel very confident being in their hands. I always appreciate the extra time that Dr. Borsheim gives to me.
Dr Brososky is amazing, I have no problem with the staff. Don’t know what everyone else is complaining about. They are a wonderful physicians and a great staff! Life happens to all of us, even Dr’s. 😊 …
Always personable and keep me informed of tests and timing. Never feel rushed or dismissed. They are under the same stress we are so be empathetic to them and their workload during these very tough times.
Nurses were caring. Dr. Graves was attentive to my concerns and seemed to be a great diagnostitian. I love that they have a lab right there. I didn’t have to go elsewhere.
These people have demands that go beyond what it means to put your customers first. Customer service is not understood here. Through the last few years I have gone here, I have witnessed crazy embarrassing and pathetic interactions between …
As I waited on my appointment 45 min or so I watched customers came in by one all being treated as a annoyance. What is to follow is one example of how you can expect to be treated…. …
My three kids, husband and myself go here and see Dr. Graves, who is GREAT!!! I would recommend her and this practice to everyone!!! The front staff where helpful and as sweet as could be. Everyone answers my questions, and never makes me feel rushed!
I have been going to Dr Brososky for
20 yrs. I always ask for him. He listens, answers question, and has a sense of humor. I have seen other Dr’s. there …
Dr. Borsheim is our family’s primary care physician, and we love him, but we’ve seen all of the practice’s doctors at one time or another, and can highly recommend them all. They’re very caring and attentive. I feel like they truly listen …
After 9 years of evident Endo Symptoms and constantly complaining and being told I’m too young to have such problems, I saw a specialist and found out I had Endo up around my lungs- stage 4.
Do not go here! They bill your insurance incorrectly so you end up having to pay more for services provided. Good luck disputing charges. It is one run around after another.
The staff and doctors dont care for their patients. I feel disliked every time I try to get care here. The doctors act like they know better and your problems arent real or can be cured with minimal care. They very clearly don’t listen. I …
A prior reviewer hit on same points I will. First, it takes a LOT for me to write a negative review. Second, the doctor my family sees at Hayden Lake Family Physicians is professional and caring. And, finally, the reason for this review, …
Mark Borsheim has been my doctor for over twenty years. He has literally saved my life on more than one occasion. Over the years, I’ve had the opportunity to meet and use all of the providers at Hayden Lake Family Physicians and I do not hesitate to meet with any of them for my health care.
I have several health problems that are being treated by Dr Browsoski. I spend a bit of time (but not too much) in his office. I have read the reviews on this website and find most of them to be unfair. I have never had a problem with …
I was surprised at how every person in this office treats their patients. All of them acted very annoyed when I had follow up questions regarding a recent diagnosis. They chose to go into a field where the job is to LITERALLY HELP PEOPLE. …
Dr. Webster is fantastic and I have never had an issue with the office staff. I’m not sure where the bad reviews are coming from, honestly. I’ve had to reschedule, round up random information, etc., and I’ve always been given excellent …
They sent my mammogram results to my husband’s exwife. They had no explanation as to how that happened.
They also performed an endoscopy in office without any sedation. I didn’t know …
People keep talking about the office staff being rude. I’ve been going to Hayden Family for 20 years and while I can see how they might come off as rude, I assure you they most definitely are not. They are just busy and it comes across as …
I’m surprised by the three-stars-overall rating for this practice — most reviewers gave 1 star which I understand completely. The few higher ratings are suspect, probably friends or work there. Melissa, of the billing staff?, refused to …
I saw Debra Long PA and she was great it’s the staff that need lessons in customer service. I think Nancy & Angie at the front need to learn better ways to treat people. Nurse for the doctor should return phone calls and when asked for …
My one star review is, as most of these prior posts, a reflection of multiple experiences with the support staff and the procedures/policies at Hayden Lake Family Physicians. I would like to share the most recent one that lead to my …
This is my second time here and both times have been great. The first time I saw Dr. Webster and today I saw Dr. Graves. Both were fantastic and really helped me out with my issues. The front desk staff and friendly, helped me with all the …
UPDATE: 2 years after I stopped going to this backwards office, I received a bill from a collections agency. Not only had I already paid this bill years ago, but I was never contacted by Hayden Lake via phone or mail. Furthermore, the last …
Bummer writing this because I love my doctor and she always provides me good care (Deborah Long). However, Hayden Family Physicians has, undoubtably, the RUDEST office staff I have ever encountered. Time and time again it is a chore attending my appointments because they are so rude in person and on the phone.
If I could give zero stars I would. My mother has been seeing a doctor here and he failed to care for her. She was bleeding for some time and DR Esua failed to treat her. She is now doing radiation and chemo for a stage four cancer …
This is my first review ever, I am a former patient of Carla Gentry for several years, Left after meeting and being threatened by Mrs. Gentry’s replacement Renee Palmer, Never in my 63 years have I been treated so poorly by a medical …
The doctors and staff here are competent, and capable. Always a comfortable experience throughout the years I’ve been coming here. My mom actually recommended me here and I’ve loved it. I’ve had the chance to see multiple active doctors …
I SUGGEST GOING ANYWHERE BUT HERE! I went here for 21 years, since I was a baby. The past two years their customer services as gone way down hill. Paper work being missed, being late to appointments, and rude employees. Not listening when I …
Truly “Family” medicine. Our family has been with them for generations. Their care and respect has always been above reproach.
They have carried me personally through multiple health challenges, including …
Don’t go to Hayden Family Physicians. They are all about the money!!!
June 9, 2022 I went to an appointment that I had scheduled at 7:00am with Deborah Long at the Haydon family physicians. …
I have been a patient at Hayden Lake Family Physicians for at least 20 years. I have white coat syndrome that can feel insurmountable but I have been blessed by two wonderful physicians there! Dr. Borsheim and Dr. Graves are amazing. They …
My family have been a patients for 30+ years. Over the last year or so it has been impossible to make an appointment for anything that has a Covid symptom. They always direct us to the urgent care and if you express any dissatisfaction with …
Only giving 2 stars because I had a good interaction with the physicians. However, their check in process is extremely inefficient, they don’t use any sort of online patient account (this is 2023, stop using paper), and some of the office …
Absolutely atrocious care. I’ve never in my life had a Primary Care Physician refuse to treat me and tell me to go to urgent care.
Doctor Graves is rude and extremely unprofessional. I’ve since changed PCP and …
This office has changed so much in the last 30 years.
I called on 12/15/22 explained what I needed to be seen for and an appointment was made for the next day on my lunch break. …
1 staff member (admin) was very rude. My insurance wasn’t able to be verified online, but they wouldn’t take the step to call to verify. I tried verifying, I was told the automated system saying my insurance was active wasn’t enough and …
Very friendly and helpful.
Dr. Graves is the best.
Rudest office staff I’ve ever dealt with!!
Deborah long is great, I’ve always received good care from the staff.
I’ve been going here for 10+ years and have no idea where all of these negative reviews are coming from. Dr. Essau and his staff are fantastic!
Awesome care! So happy to have found such a knowledgeable and easy to talk to provider!
Deborah Long is the kindest soul, everyone else treats you like you burnt their house down! not a friendly staff.
Thank you to Dr Riske and Tonya. These two take excellent care of me they are caring and kind. They ask questions in a way that it’s hard to not be honest. They have helped me help myself.
Dr. Borsheim and his team are simply the best at what they do. I feel very confident being in their hands. I always appreciate the extra time that Dr. Borsheim gives to me.
Dr Brososky is amazing, I have no problem with the staff. Don’t know what everyone else is complaining about. They are a wonderful physicians and a great staff! Life happens to all of us, even Dr’s. 😊 …
Dr. Brososky is a great doctor and very kind person.
But just like many of the previous comments say….the office staff has a very …
Always personable and keep me informed of tests and timing. Never feel rushed or dismissed. They are under the same stress we are so be empathetic to them and their workload during these very tough times.
Nurses were caring. Dr. Graves was attentive to my concerns and seemed to be a great diagnostitian. I love that they have a lab right there. I didn’t have to go elsewhere.
These people have demands that go beyond what it means to put your customers first. Customer service is not understood here. Through the last few years I have gone here, I have witnessed crazy embarrassing and pathetic interactions between …
As I waited on my appointment 45 min or so I watched customers came in by one all being treated as a annoyance. What is to follow is one example of how you can expect to be treated…. …
My three kids, husband and myself go here and see Dr. Graves, who is GREAT!!! I would recommend her and this practice to everyone!!! The front staff where helpful and as sweet as could be. Everyone answers my questions, and never makes me feel rushed!
I have been going to Dr Brososky for
20 yrs. I always ask for him. He listens, answers question, and has a sense of humor. I have seen other Dr’s. there …
Dr. Riske is wonderful, so this is not for him.
His staff, on the other hand, is horrendous. If it had happened only one time, I …
Dr. Borsheim is our family’s primary care physician, and we love him, but we’ve seen all of the practice’s doctors at one time or another, and can highly recommend them all. They’re very caring and attentive. I feel like they truly listen …
After 9 years of evident Endo Symptoms and constantly complaining and being told I’m too young to have such problems, I saw a specialist and found out I had Endo up around my lungs- stage 4.
Do not go here! They bill your insurance incorrectly so you end up having to pay more for services provided. Good luck disputing charges. It is one run around after another.
The staff and doctors dont care for their patients. I feel disliked every time I try to get care here. The doctors act like they know better and your problems arent real or can be cured with minimal care. They very clearly don’t listen. I …
A prior reviewer hit on same points I will. First, it takes a LOT for me to write a negative review. Second, the doctor my family sees at Hayden Lake Family Physicians is professional and caring. And, finally, the reason for this review, …
Mark Borsheim has been my doctor for over twenty years. He has literally saved my life on more than one occasion. Over the years, I’ve had the opportunity to meet and use all of the providers at Hayden Lake Family Physicians and I do not hesitate to meet with any of them for my health care.
I have several health problems that are being treated by Dr Browsoski. I spend a bit of time (but not too much) in his office. I have read the reviews on this website and find most of them to be unfair. I have never had a problem with …
I was surprised at how every person in this office treats their patients. All of them acted very annoyed when I had follow up questions regarding a recent diagnosis. They chose to go into a field where the job is to LITERALLY HELP PEOPLE. …
Dr. Webster is fantastic and I have never had an issue with the office staff. I’m not sure where the bad reviews are coming from, honestly. I’ve had to reschedule, round up random information, etc., and I’ve always been given excellent …
They sent my mammogram results to my husband’s exwife. They had no explanation as to how that happened.
They also performed an endoscopy in office without any sedation. I didn’t know …
People keep talking about the office staff being rude. I’ve been going to Hayden Family for 20 years and while I can see how they might come off as rude, I assure you they most definitely are not. They are just busy and it comes across as …
I’m surprised by the three-stars-overall rating for this practice — most reviewers gave 1 star which I understand completely. The few higher ratings are suspect, probably friends or work there. Melissa, of the billing staff?, refused to …
I saw Debra Long PA and she was great it’s the staff that need lessons in customer service. I think Nancy & Angie at the front need to learn better ways to treat people. Nurse for the doctor should return phone calls and when asked for …
My one star review is, as most of these prior posts, a reflection of multiple experiences with the support staff and the procedures/policies at Hayden Lake Family Physicians. I would like to share the most recent one that lead to my …
This is my second time here and both times have been great. The first time I saw Dr. Webster and today I saw Dr. Graves. Both were fantastic and really helped me out with my issues. The front desk staff and friendly, helped me with all the …
UPDATE: 2 years after I stopped going to this backwards office, I received a bill from a collections agency. Not only had I already paid this bill years ago, but I was never contacted by Hayden Lake via phone or mail. Furthermore, the last …
Bummer writing this because I love my doctor and she always provides me good care (Deborah Long). However, Hayden Family Physicians has, undoubtably, the RUDEST office staff I have ever encountered. Time and time again it is a chore attending my appointments because they are so rude in person and on the phone.
If I could give zero stars I would. My mother has been seeing a doctor here and he failed to care for her. She was bleeding for some time and DR Esua failed to treat her. She is now doing radiation and chemo for a stage four cancer …
This is my first review ever, I am a former patient of Carla Gentry for several years, Left after meeting and being threatened by Mrs. Gentry’s replacement Renee Palmer, Never in my 63 years have I been treated so poorly by a medical …
The doctors and staff here are competent, and capable. Always a comfortable experience throughout the years I’ve been coming here. My mom actually recommended me here and I’ve loved it. I’ve had the chance to see multiple active doctors …
I SUGGEST GOING ANYWHERE BUT HERE! I went here for 21 years, since I was a baby. The past two years their customer services as gone way down hill. Paper work being missed, being late to appointments, and rude employees. Not listening when I …
Truly “Family” medicine. Our family has been with them for generations. Their care and respect has always been above reproach.
They have carried me personally through multiple health challenges, including …
Don’t go to Hayden Family Physicians. They are all about the money!!!
June 9, 2022 I went to an appointment that I had scheduled at 7:00am with Deborah Long at the Haydon family physicians. …
I have been a patient at Hayden Lake Family Physicians for at least 20 years. I have white coat syndrome that can feel insurmountable but I have been blessed by two wonderful physicians there! Dr. Borsheim and Dr. Graves are amazing. They …
My family have been a patients for 30+ years. Over the last year or so it has been impossible to make an appointment for anything that has a Covid symptom. They always direct us to the urgent care and if you express any dissatisfaction with …
Only giving 2 stars because I had a good interaction with the physicians. However, their check in process is extremely inefficient, they don’t use any sort of online patient account (this is 2023, stop using paper), and some of the office …
Absolutely atrocious care. I’ve never in my life had a Primary Care Physician refuse to treat me and tell me to go to urgent care.
Doctor Graves is rude and extremely unprofessional. I’ve since changed PCP and …
This office has changed so much in the last 30 years.
I called on 12/15/22 explained what I needed to be seen for and an appointment was made for the next day on my lunch break. …
1 staff member (admin) was very rude. My insurance wasn’t able to be verified online, but they wouldn’t take the step to call to verify. I tried verifying, I was told the automated system saying my insurance was active wasn’t enough and …