Health Alliance sells health insurance plans in Illinois, Iowa, Indiana, Ohio, and Washington with the doctors you trust and local customer service. See more
Read More| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
3310 Fields South Dr, Champaign, IL 61822
5 stars for the few times I’ve dealt with customer service. (Haven’t had any issues yet)
2-3 stars for plans and pricing.
Met in the middle for a 4 star review.
Web site is a nightmare!
Helpful and polite. Well done.
Horrible all I can say waste of money.
Wonderful customer service!
Horrible service when trying to get answers over the phone from them.
Worst place ever. They don’t care about people at all.
Can’t find a doctor and an appropriate hospital that are both in network!
Clearly invested in letting people die for their own financial gain.
Great experience with customer service, they answered quickly and got everything resolved quickly.
Pretty tough to talk to someone in customer service for just little regular questions……………………………….we’re no the enemy – we are you! We are paying for a service!
Literally the worst insurance company you can have. If I could give negative stars I would.
My prescription cost doubled with no warning from them.
Great customer service – they were fast, friendly and gave me a great resolution to my problem.
My wife works there and loves her coworkers and her leads. We wouldn’t be where we are without this place.
Had a great experience with customer service. They listen well and are very professional! Go Health Alliance!
terrible experience. They do not care about customers and don’t work anywhere in the tristate area. absolute waste of $2000 a year.
Retroactively trying to weasel out of claims from ten months ago since I recently dropped my coverage claiming that we had no coverage.
Website section where trying to locate Doctors, hospitals, etc. is horrible to navigate around on. Not to mention different people in customer service give you different information every time you call.
Have used frequently and have had no problems even on an appeal.
Health alliance sucks,they charge outrageous premiums,and they try to get out of paying anything,at all costs.
Have never had an issue which was not resolved quickly. Everyone I have dealt with is always friendly and helpful
I don`t know what these people are talking about, I`ve no problem with them ever. If your nice so are they, so try that. Same thing with it all.
I was going to choose this insurance as an offered plan through state job, however the reviews have scared me away. Thank you for your reviews.
I have had great customer service. Pharmacy coverage. So far great insurance.
Sitting on hold loop again. Not sure anyone works there. Sent to customer service voice several times. Left a message last week. Nothing back. Ghost company.
Website sucks!! Been trying for 3 months to register with no luck. Call several times and no call backs. Customer service…. there is none. Employees should work for Wally World.
What a joke!! Save yourself time and money go somewhere else!!!!!! Worst company!!!! So disappointed!!! I’d be better without insurance!!
Been on hold for 30 mins
I talked to David in the Health Alliance Medicare area and he was so helpful and went way beyond my expectations to take care of the issues I’m facing
I’m jealous of the people leaving 4-5 star reviews.
The employees seem more confused than I do.
Got new insurance and asked to cancel. Still charging me for premiums after I wanted coverage to end.
Good luck getting them to call you back. They are terrible at getting back to their providers & members, I should know, I use to work there, which I also would not recommend. More to come…
Health Alliance denied me a much needed procedure for pain relief. Because if that, I’ve been living with crippling pain for over a year. Worst insurance company ever.
This service is about worthless. They can’t seem to get the claims in order and there is nothing they can do about anything. The only reason I am still keeping them is because I have no other choice. At this point I think I would rather just die than use this insurance which may just happen.
Everytime we talked to someone they were super nice. But I was paying 600$ a month and when I needed it, I was better off not using it. They paid 600$ of my hospital bill and it was over a 10,000$ bill. Was very disappointed.
Best insurance we have ever had! We have had it for 4 years now, and my wife and I have had 5 surgeries and never had any issues.
Walgreens in Danville was not prepared for the volume of prescription transfers from Walmart. I waited today for 61 minutes to transfer a prescription. over an hour and a half to pick up an antibiotic. Very poor planning on Health Alliancrypla.half for a
My husband is a United States Veteran, he works for the military as a government employee and they just raised his insurance by 40%. For just a single person, he pays almost $300 a month for a single person !!! they are only out for money and not the young families they insure. We are switching insurance as soon as we can.
Had a horrible experience filing a claim. First time I got the member id wrong, so the reimbursement was rejected. After that, I sent the same claim 3 times with the right member id, but they all got rejected for the same reason. Now it’s almost half year passed the service date, and I still didn’t get my money reimbursed.
Don’t bother they suck. My Mom had me pay her premium and I did 2 months later they cancelled her because they don’t have a record of me going in to pay it. They wouldn’t even let her go in and pay the premium just dropped her.
I would absolutely NOT recommend this insurance company. There customer service is not knowledgeable at all. I have called several time to verify information and I get a new answer with each person that I talk to. There are not helpful in …
I talked with Willy Kelly: ask for him. He’s patient, caring, helpful, and knowledgeable. A rare creature indeed among today’s insurance agents. I am rating only him here, NOT Health Alliance as a company.
Dishonest, morally bankrupt, criminals. You know how they get that enormous campus in Southwest Champaign worthy of a billion dollar internet company? They literally suck the lifeblood out of their customers. Of course this review is pointless because likely if you’ve heard of them, you have absolutely no choice about using them.
I’ve had great customer service with Health Alliance when I have called….but honestly this is the worst health insurance I’ve ever had. Is anything covered? Really disappointed with the lack of coverage they provide, even for routine care.
Health Alliance denies treatment for a life-threatening condition. I have been getting monthly infusions for this condition in Europe. I just came to the US and Health Alliance is denying continuing the treatment. They claim ‘it is …
I have been very impressed with the coverage I have received. When you get a cancer diagnosis, you have so many concerns. I don’t have one complaint against this company. Thank you for me not having to worry about that.
When we had twins I contacted them for the insurance coverage that my wife has had since 2009. They said we had to call them in 48 hrs to be covered. My wife and I have had three children prior to our twins with no mention nor problems. I …
Whenever I have had a problem,they have always helped out. I have a case coordinator who talks to me every two weeeks about doctor appt, medicine , how I am feeling what I need to help me mentally, physically, anything to help improve my …
They do everything they can to make sure THEY spend the least amount of money possible on your care, including lying about what is necessary for network coverage and not covering care at the level laid out in the Summary of Plan Description …
I was with Health Alliance for 20 years by now and never had any problems, although sometimes my situation required very fast and complex decisions. I think most complaints are caused by the general idiocy of our healthcare system rather than this particular insurance company.
I give Health Alliance a 3 out of 5, because it’s about on par so far with Blue Cross. Today I was give a call back regarding getting my insurance card. The representative was very helpful and patient.
I have had Health Alliance (HA) for several years. I agree on two things. First, they have pleasant customer service personnel (however even they seem frustrated by the behind the scenes bureaucracy) and Second, HA seems to be good for …
Last Thursday I had an ultrasound on my thyroid due to my doctor feeling a lump near my thyroid. We had to wait a week for my health insurance to authorize it in order to do the ultrasound. Today August 15th I get a letter that the …
I have been trying to contact someone for a week now with absolutely no answers. Coverage started on the first, payment due on the first but I didn’t even get my bill or account information until the 3rd. Can’t login to account, tried …
I have been with health alliance for 26 years. They are refusing to pay a claim for an mri that they preapproved and never paid. They are using the excuse it’s been over 18 months. Carle hospital is suing me for it now. Maybe that’s what I …
Every time I have a questions or concern I am so impressed with how quickly they answer the phone and how friendly they are! Today was no exception. I called in and talked with Karen about a bill I should not have received and she …
I am having the worst experience in my life dealing with ‘Death Alliance’, you read it right. They don’t care about your health at all. They want you to die and let your life insurance pick up the tab. All they care about is collecting …
Absolutely horrible customer service. I went under my wife’s insurance plan at her work so I cancelled my policies with Health Alliance. They still billed me for January 2018 and I have been trying to get ahold of them ever since. They …
Worst experience by the representative, esp. this lady I met. We went there because my friends claim got rejected, it was my friends mistake. Hence, we went in person to this branch, so to make sure we do not make any more mistakes. …
According to Health Alliance my payment was 5 days late so I was CANCELLED…without a phone call even to warn me there was a problem. My check was dated late 2/25/2017 and the payment was due 2/1/2017 but it did not clear my bank until …
This has to be the WORST insurance company on the face of the earth. I would be better off pooling the money i pay them into an account and using it on dr visits than the “help” they provide. …
This insurance company makes decisions on my health care without physically seeing me; practicing health care without providing me their medical credentials, if they even possess medical credentials; are rude, unprofessional and …
JUNK COMPANY
I got my insurance with them and never used it and then I got a new job where I …
I have submitted claims that we paid out of pocket 5 times. I have faxed them twice and mailed them 3 times. Every time I call I get an extremely friendly CS rep who tells me they will take ownership of the problem and it’s weeks and …
I’ve been with Health Alliance for over a year. I’ve been to more than 6 different specialists at Carle and have generally been happy. I don’t know why people here are complaining. I’m middle aged and have been happy with all my health insurance plans.
My mother had a major surgery in November and today received the bill for her portion. Its larger than her remaining deductible and without a 24/7 service line, it’s clear Health Alliance has refused to recognize that it services the …
Health Alliance is impossible to work with. I have spent so many hours trying to get my meds …we changed to this plan at Jan 1, and it is now the middle of June. I still have not gotten whatever approvals and authorizations I need for …
Unless you are in the worst possible level of need for health insurance do not go through Health Alliance. By choosing this company you are deciding to put your own well well being at the hands of those whom do not posses integrity or sense of urgency. If leaving 0/5 stars was a possibility it would be done.
Had Health Alliance for over 30 years, since it was Carle Care. Never had a problem, ever. I’m fairly certain most of the reviews whining about things don’t understand insurance. People buying the cheapest plans they can get is …
Here is a brief summary of my experience with Health Alliance. I believe in fairness. I believe in justice. These are two qualities that Health Alliance is diametrically opposed to. They operate under the idea of continuing to charge …
Good luck getting them to cancel your subscription when you ask them to. I just spent months trying to get them to cancel it. They kept telling me it would automatically cancel after three months of non-payment. I called them multiple …
I would give this place zero stars if that were possible. I am complaining on a different level than others. I have to deal with these people through claim processing and they clearly do not know what they are doing. When you ask for a …
Do I have insurance or not????
I am supposed to have insurance coverage through this company Jan 1, 2018 but …
Save yourself the time and money and never use this insurance company. Constant issues on primary and secondary insurance, they are my primary due to the birthday rule and they consistently deny benefits. If you have other options take them, I will be dropping them as soon as my job allows.
I had a heart transplant with Blue Cross. I was worried about switching insurances because I need my transplant doctors. I called Health Alliance on two separate occasions by phone and once in person to make sure my doctors would be …
Long story short I moved to a new address and started a new policy Jan 1st 2017. I received my bill for January at my new address and paid it without issue. However, I did not receive a 2nd bill for the moth of Febuary, which went …
Been with Health Alliance for 10 years, but that will be ending this year. Had first major medical need (ankle surgery) and while Health Alliance covered the surgery as expected, they only will cover 1/3 of the requested physical therapy …
This company is very quick to take your money, but if you’re just a little late with your payment, they drop your coverage. My Internet company tries harder! Their payment system has changed several times and I used to have problems with …
I normally do not go public with my issues with companies, but I am this time in desperation to get a response and a solution. I called Health Alliance the first week of January because my son’s new policy for 2018 was the wrong amount …
Reading the review words just escape me. We have never had a single issue with the coverage provided. Every time I have called customer service to ask any question, I have been helped above and beyond. …
I am so disappointed in Health Alliance and their lack of consideration to approve Lutathera (PRRT) radiation therapy for my sister who is fighting neuroendocrine cancer. Her doctor, who specializes in this rare form of cancer at Barnes in …
I have not had any major problems with Health Alliance and so glad to have them as compared to BCBS. I had no problems getting my scans, surgeries, or procedures approved, other than the last scan being approved the day after it was …
My wife’s coverage was dropped without ample notice in July, due to my credit card being changed. I was told by an employee of the company to pay June and July’s bill, despite the cancellation being effective 7/1. I did so under the …
Unfortunately, they are bottom line motivated and not customer motivated. I made a human error entering my banking info for payment and they charged me $25 instead of kindly telling me I made the mistake. Customer service followed up with …
I’ve had Health Alliance for 30+ years. It’s very efficient.
If I could give this company ZERO stars I would. They have been nothing but terrible since I started with them. The customer service reps have misinformed me about coverage multi times when I called in to clarify on policy details. I had …
They will never compare to BCBS.They are a hassle and deny EVERYTHING. Then it’s a fight to get anything approved my doctors hate dealing with them as well and say they are the worst and take there sweet time. BCBS has never been a hassle about nothing. If you have options DONT go with Health Allience.
I cancelled my insurance in February and ended autopayments. Then they started mailing me bills. Then I tried again in May. They said it was cancelled. I am still receiving bills that are piling up to over $1200. The bills will not stop …
Not much to add that hasn’t already been said. If you don’t want major headaches, terrible customer service, incompetence, condescension, repeated mistakes, and lapses in covered, avoid this company like the plague.
What a shame this insurance is on this earth. The people you talk to don’t make notes and make you call again and again. They refused to cover the cost because the insurance started a day after the hospital admission. I hope the business fail and close down. This business is not good for any human beings.
Terrible insurance. They do not cover anything. Refused to pay for my colonoscopy screening even though it is stated as 100% covered. I went through Marketplace and will switch to something else when I am able to. DO NOT JOIN THIS HEALTH INSURANCE. Everything is difficult!
I’ve had Health Alliance for about eleven years now and I am someone that had to depend upon insurance for many procedures and various medical needs and am very pleased with Health Alliance, they always respond lightening fast for approvals …
Just another negative review to add to the list.
Our son has seen the same doctor for club feet with health alliance approval for …
I had to get insurance through market place this year and Health Alliance has been outstanding. The customer service has been excellent. Everyone has been friendly and so kind. They have covered all my services without difficulty. The …