Health Alliance Plan (HAP) is a non-profit, Michigan-based wellness company proving health plans for everyone, and dedicated to enhancing the lives of those we touch. Health Alliance Plan (HAP) is a trusted health partner for more than 50 years, since 1960.
| Friday | 9AM to 4:30PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 9AM to 4:30PM |
| Tuesday | 9AM to 4:30PM |
| Wednesday | 9AM to 4:30PM |
| Thursday | 9AM to 4:30PM |
2850 W Grand Blvd, Detroit, MI 48202
Skinny
Awful
awful
WORST!!!
Worst Ins there is.
Everything is terrible about this company.
Very professional and proficient
Friendly accurate customer service.
Wonderful
Terrible customer service and communication of plan changes.
Useless. Don’t pay for as much as they say
Love the way in which you’re getting care.
This use to be WJBK radio…Jack the Bell Boy
This has to be the worst Insurance company on the market
All the staffs was very nice….
The worst customer service don’t use HAP!
Great health insurance. You guys rock.
Really more of a Ponzi scheme than insurance.
Hap customer service line have you waiting for hours!
I don’t even know how this insurance received one star rate
Took over a year to pay a medical claim. This has happened more than once. Terrible!!!
Flu shot the staff was urban cool and fast
Hap was good back in the 90s but today not so much
ABSOLUTELY USELESS SO FOR.
We’ve had an awful experience with HAP and will never recommend or use them again.
Excellent service, parking in the back,safe and secure building.
The best medicare plan in Michigan! Hands down.
Their customer service reps make me want to rip my hair out. I dont know why I cant get a straight answer.
Very sad to see how faulty there system is. Customer service great however the transportation service they use are unsafe.
Health alliance plan is a good company to have insurance with
Horrible company, they like to deny claims for being “medically unnecessary” as if they know more than the physician.
I have sent out lot of communications for simple service and no one accepts this crappy insurance which I am paying premium $$ for! I am opting out in next election time!
Very helpful. Try to get everything right. The women I spoke with and I’ve call alot were very professional and easy to speak to.
Henry Ford Employee Services. Easy access. Excellent service.
Very rude service whenever I call no help in resolving issues
HAP has the best medicare advantage plans in Michigan.
They need to do a better job training staff that answer member questions, poor customer service by misinformed unprofessional staff. They give inaccurate information and supervisors don’t follow up with calling members back.
Marlene Bowman is a true B**** she’s old rude mean and miserable she has one of the nastiest attitudes for no reason I was never rude or disrespectful to this woman but she feels since she think she’s the HBIC she can talk to you any kind …
This is the worst company to speak to. No one wants to answer questions, they just keep transferring you. Or they say they will call you back, but they don’t. I have been trying to get an answer to my question for over a month now. It is absolutely ridiculous.
Paying WAY to much a month for my coverage.. Do your research, shop around! Let the reviews prove how awesome hap is.
Terrible, terrible, terrible, terrible insurance with an extreme lack of understanding for their customers. Do not have this insurance if you don’t have to.
EVERY “IN NETWORK” PROVIDER IS 3 HOURS AWAY. IT IS IMPOSSIBLE TO GET THEM TO PAY. THE OFF SHORE CALL CENTERS ARENT MUCH HELP EITHER! EPO PLAN STATES NO REFERRAL NEEDED FOR SPECIALISTS, BUT ALL SPECIALISTS I’VE SPOKE WITH REQUIRE A REFERRAL. AWEFUL COMPANY, LOW RATING!!!
Awful. Double billed me. Now my money is tied up for a month while i wait for a refund. They should have to pay a late fee, as well as a stupid fee.
Hap is the best insurance company really help you with the processes of payments and understanding key issues 👍 …
Garbage insurance company, better off not having insurance. They’ll continue to deny your claims and try to weasel their way out of paying out the claim. Stay away
Hap is the worst company ever if you can please avoid them. Go to BCBS or someone else. Today I called HAP during business hours and they were closed. GREAT!!!!!!!!!!
The worst customer service, worst service, worst wait time to get to someone… I would NEVER choose HAP as my insurance if I have a choice. The reps lie if you inquire or need information and would deliberately hang up the phone if you are furious and not satisfied to their answer- plain rude!
When I started Medicare I got on HAP Sr. Plus and have been very happy with it in that 2+ years. Now if they would just start online payments.
I signed up for a specific pcp. Hap assigned me someone i never heard of. Im at my drs appt and cant be seen because HAP customer service is closed.
WE have had this insurance for 5 yrs and each and every time I call about the wife’s plan they say I can’t talk about her plan so I ask for a form which they say np! do I get it? noooo. Once well ok, 2nd time-hum, 2-3-4-5-”””””””””’ you get it.
I wouldn’t even give it a star if I could, my mom has sever migraines and HAP told her that they wouldn’t cover the cost and that she has to take the generic version of the medication, only she is allergic and can’t take it. So now my mom is without medication and is in pain/tears all the time. Thank you HAP!
Doing their job’s have become a full-time job on my part. No one gives you the same answer twice, have been battling charges I do not owe for 5 months now with still no results! Wake up HAP and educate your advocates so they can actually …
Every time I try to sign on to my account online it says there is no account. Their service directory is only updated to add providers, never to remove. Have called providers who have either been out of the field, dead, or it is no longer a …
Horrible. Need health insurance? Hap is NOT by any means the way to go. I have contacted a representative and accounts receivable on more than four occasions to try and solve one problem. ONE PROBLEM! We paid for the insurance for the …
Have had HAP for several years now and they are terrific. They’ve never refused a claim. Even though our rates went up this year we still chose HAP over BC/BS because they’ve been so good to our family. Recommend!!!
For a medical facility, I was surprised to get in and in less than a half hour. Every one that I had an encounter with was very professional and pleasant.
Review update:
I did this review nearly 2 years ago stating about the joke of Customer Service …
If you don’t have to. Do not take this insurance. They will not cover proper medications your Doctor prescribes. They don’t care how much you suffer. All’s HAP cares about is that your premeum is paid. This insurance company is a scam. …
Clueless customer service.
Stuck up supervisor.
Different answers every call. …
“to better suite you, we changed your plan saving you 36.84 monthly” than read more of the letter deductible increased 3500.00 per person, increased copay 40.00… ect.” no give me the plan i had. they changed my plan without asking! the only person benefiting from this change is hap!
Definitely the worse customer service I have ever encountered.
You are put on hold, transferred, disconnected repeatadly.
No action taken on you inquiry at all, even after weeks. …
I did the HAP Solo in 2003 and recently applied for the same program because I was coming off a company sponsored insurance and am now self employed. My health has not changed except maybe improved, but I was rejected. I am not sure why …
Thank You for everything that Everything that this Company has done for My Wife and I.
Have absolutely no idea what impact their ridiculous decisions have on their customers. They don’t take into consideration the needs of patient or recommendations of physicians. All they care about is almighty dollar. I work for HFHS which owns HAP and I would not recommend to my worst enemy.
Can’t do NO Stars. Physicians prefer this to Blue Care Network? Why? How does a company treat customers worse? Even when you call and get pre-approval, the EOB still comes out with HUGE deltas, and you, the customer, are on the hook. …
The absolute worse insurance company my family has ever got into. you wont cover a simple test for a hyperparathyroid test which could help save my mom. her kidney function is decreasing your having her go to get blood test which right now …
Hap is the absolute worst insurance ever. The whole referral thing is out of control. Needed to see a podiatrist. But they tell me I have to go to my primary care physician first for a referral. Now we all know that my pcp is going to refer …
This company is a bunch of careless CROOKS! They either don’t care, are poorly trained or plain don’t give a $@@? (my experience says the last)!! Was told when I signed up the cost of my meds would be $38 per month until July. Went to pick …
I’ve only had HAP for 2 months and I’m already kicking myself for switching my family’s insurance. My daughter is 3 years old and has had feeding issues for the past 2+ years. She’s got what they now call Avoidance and Restrictive Food …
By far, the best customer service experience I’ve had in awhile. HAP is the best in the state of Michigan, don’t believe all these other reviews. These are people trying to cheat the system, and pain medication problems. HAP has great coverage at a very affordable rate.
The WORST!!!!!!!!!
Cannot emphasize this enough.
My husband and I are retired school teachers and we are so sorry we chose HAP …
We have had HAP coverage for over 15 years. We have always been referred to the best Physicians. When it was discovered my 22 year son was born with a rare congenital heart defeat, Hap approved his surgery to be done out of state at the …
I’m shocked at how terrible the service was with hap, they would send me bills that didn’t have their portion covered yet so had to go through the hassle of calling them and telling them to send me the correct bill with their portion …
Terrible costumer service. I keep getting transferred from one person to another, all telling me they understand the problem, but can’t help. My daughter is being denied services, despite the fact that they have approved them. She is …
My mother, an HAP customer for 35 years, passed away on April 9th and had prepaid 3 months of her insurance premiums. All I am getting is a runaround from HAP customer service after having received confirmation in writing on April 20th on …
If you have a choice on Insurance do not get Hap! I was forced into Hap ppo with my husband work .They will leave you suffering not paying for surgery. If you have children on autism spectrum or any delay or mental heath they either don’t pay or there’s one place for your kids to go.
I’ve had HAP for twelve years. I thought I had great insurance until recently when I got very sick. I was miss diagnosed and told I had something quite serious when the dentist had missed the fact that I had a cracked infected tooth. After …
I have had HAP since 1990. I have NEVER had an issue with them. Every medical claim has been paid with no issues. However, I have followed the rules to the tee. I review my plan every year when it is open enrollment. I review the coverage and requirements. An informed consumer is a happy consumer.
Hap is THE WORST customer service ever! They tell you services are covered then the next rep tells you it’s NOT covered. Their reply is we don’t have that person working here..wth!! I’ve called on three different occasions and requested …
My parent’s had HAP for many years through their employer and had very good coverage and experiences with HAP, which is probably the only reason this is not a one star review. Because of their good experiences, I chose HAP when it was time …
Terrible. This is the company my employer offers so I’m stuck with them. I had surgery in January and it was a nightmare ever since. The hospital had to resubmit claims to them several times because everything kept getting denied …
I had HAP with my prior employer (I left in 1999), and thought it was great. My new employer also offered HAP, so I chose that option. I retired in 2010, and still maintain HAP membership. …
I’ve had HAP for three years now and it has worked out fine as a supplemental insurance. This year I added Delta Dental and that’s who cause me problems. They kept denying my claims. I had to call them myself to find out they constantly …
Extremely unhelpful customer service! I was diligent about making sure all paperwork and authorizations were completed in order for me to receive gestational diabetic testing supplies in TWO separate pregnancies. In both pregnancies, I have …
Worst health insurance ever. Don’t waste your money.! The will deny everything but take your money. Scam insurance company. Trying to get out of this insurance ASAP. I can promise I will not be apart of this health insurance company past 2023
Was forced into hap when they bought my hmo health plus. Was seamless for 2 years. Then the bottom fell out. Have not had a prescribed med approved by them yet. Their providers do not know haps “FORMULARY “. So you the patient suffer. …
If I were able to give a negative 100 stars I would. Throw your entire life in the trash because they most certainly have! Whoever the CEO is definitely has he pockets lined along whoever else is drinking the wine. …
Good lord, they are absolutely awful. I just switched to this company and first, they never mailed our cards. Then, my wife went to pick up her prescriptions only to find out they never “turned on” prescriptions, whatever that means. It …
Wouldn’t let me leave a zero star. Just like their service I guess they need anything they can get as a pat on the back. Don’t cover anything, never had covered anything. After 25 years the company I work for went back to them from blue …
Visited the HAP building today for an employee health screening, as required by Henry Ford for all employees, and was blown away by how amazing the nurse was who administered my vaccination and completed my blood work. She was extremely …
I called customer service regarding an issue where the provider couldn’t process my insurance. Called HAP and they put me on hold for 40 minutes (and counting) and disappeared. It shouldn’t have to be this hard to receive healthcare.
My wife broke her spine and HAP denied her pain meds until she could see a specialist, even though the specialist appointment was multiple weeks away. She suffered for weeks in agony even though her doctor insisted she needed help. HAP is …
I have been with HAP through my work for 2 years, they are by far the worst health insurance company. They made me and my doctor apply several times for a surgical procedure, they finally approved my trial, which worked great and did …